Written on: 23/04/2013 by henkdeboer
Roomsnet is forwarding its customer support phonelines to our company. We have been trying to get hold of someone at Roomsnet, but they do not respond to emails and no company is to be found at the address they are supposed to be registered. In the meantime, we get at least 20 phonecalls per day of people that paid and did not get their promised room. It's annoying. If anyone from Roomsnet reads this, please contact us (at your own phone number) in order to solve this asap. (read more)
Written on: 06/04/2013 by Mladenboukliev (1 review written)
DEAR FELLOW TRAVELLERS, BE AWARE OF THIS AGENCY. My name is Mladen Boukliev. My wife and I booked a hotel room for Easter (3 nights) in Munich 30.03-02.04.2013. We have been customers of this agency for the last 4 years. Now WE WERE TRICKED as the price shown on the website of Roomsnet was 53 British pounds per night and actually we got overcharged - 61 British pounds per night. Nobody answered our calls. They give for their Customers Service telephone numbers that are not answered... (read more)
Written on: 13/01/2013 by Ebor44 (1 review written)
We arrived at our hotel in Nerja Spain on 24th Dec 2012 to be told that our room had been cancelled due to non payment by roomsnet! We had paid tham in full on Nove 4th!!! Ok we rang the emergency number which is a joke as no one was there i tried several times that day and every day until 3rd January!!!! I also rang the other numbers every day. I sent them an email to ask them to get in touch with us asap on 24th Dec, now getting very upset and angry but luckily they still had a room but ... (read more)
Written on: 11/12/2012 by disgruntelann
This company are still taking bookings! We arrived in Benidorm on the 10th December to find our accommodation had not been paid for. Please be aware and do not book with this company!!!! (read more)
Written on: 20/11/2012
good location.perfect breakfast.but windows isolation not enough good thats mean room is cold.the door of the room is not enough size,there is a interval,all voices of the hall are in the room and cold comes in the room.the corridor is tiny.the room and the bathroom is tiny.hotel is near the tramway.reception polite.they have got free luggage room (read more)
Written on: 18/11/2012 by mazdakip (1 review written)
never had a problem, allways very efficient, found roomsnet to be excellant pricewise,very easy to book. we once had to change our hotel and destination, i rang them and explained and was told just re-book new hotel and we will cancel the original and credit your visa , i re-booked and paid, my previous visa payment was credited within 24 hrs, no problems whatsoever.roomsnet are allways my 1st choice when looking for holidays and short breaks. (read more)
Written on: 23/10/2012 by usuck
Still owe me a refund for a cacelled trip i May. Keep writing e-mails and nothing happens. Don´t ever book anything with them. WORST SERVICE EVER. (read more)
Written on: 23/09/2012
Traveld to costa durada in june 2012.staying in california gardens hotel. when we arrived we were told booking had been cancelled ,due to non payment by rooms net.com. rang rooms net about 10 times no answer. sent about 6 or 7 e mails,eventualy got reply about 7 hours later. had to pay for room again on credit card , only two rooms left . never had so much stress on a holiday. rooms net refunde monies back to our card. but never replied back to anymore of my mails. terrible service never... (read more)
Written on: 23/08/2012 by Ballsy1975 (1 review written)
I recently booked a night at the Los Dalamatas Hotel through 'roomsnet.com'. The hotel was positioned as a four star hotel and the cost was €171.36 for the one night stay. Whilst I felt the booking process was easy and the site was considerably efficient in obtaining payment, my actual stay was a disaster! For example: (1) on-site parking was disorganised and cumbersome; (2) during the check-in process team members were rude and incompetent; (3) as for the accommodation it was ‘basic’... (read more)
Written on: 21/08/2012 by nadine17
Had a great stay here with my husband and 2yr old grandson,we stayed bed and breakfast and got a great deal for the three of us.The hotel was near to everything,staff were really nice,breakfast was very good and our room was a suite,two rooms two tv,s dining table 4 chairs coffee tables arm chairs ect,we had tea coffee facilities,and were left complimentary bottles of water and chocolate bars,nice touch,also what I liked was there was a lovely band tied to pillows saying if you wanted... (read more)
Written on: 16/05/2012
have used the services of Roomsnet for the past 5 years. That this has been so, shows that previously I have been satisfied with the services offered by this firm within an increasingly competitive market. However experience shows that the measure of a good company is not so much how they are when things run well, but how they handle matters when things go wrong! In this regard on this occasion Roomsnet has failed most miserably to provide the sort of service which any client is... (read more)
Written on: 12/05/2012
I have always had a good experience using Roomsnet. The Port Mahon hotel was very good with excellent service (especially the maid service)and the hotel and grounds were spotless. The hotel is perfectly situated for the main town and the harbour area. My only criticism is that we requested rooms with sea view and balcony. Whenn we arrived the desk clerk said they would an extra 30 euros a night. It would be good if Roomsnet could clarify this during the booking process. Apart from that - all... (read more)
Written on: 22/04/2012
Hotel centrally located, all staff were very professional and were always very polite and helpful. The rooms were spacious and cleaned every day except for Wednesday and Sunday.The pool area also spacious and had plenty of sunbeds around the pool. Only stopped self-catering but the food and drinks in the hotel seemed reasonably priced and quite good. Many people at the hotel were either AI or half board which would be ideal if you have children. Could honestly find nothing to fault. (read more)
Written on: 13/04/2012
Have used them twice. Prices can be good on some properties, that's the only good thing you can say about them. If nothing goes wrong and you don't need any contact, you can get a good deal. That was my experience first booking. Second time, hotel had no record of my reservation. I contacted Roomsnet several times before I even arrived and they kept saying it was 100% confirmed. Keep in mind that they do not answer the phone ---ever. I believe their call center is in India, but... (read more)
Written on: 08/04/2012
I have recently booked a London hotel through Roomsnet and made a huge saving. Having used this site before (finding best available prices), I never make a booking without checking it out. I saved over £100 on a fourstar bed and breakfast for one night, this was after using every comparable site I know. What a great deal. Anyone who knows me, will tell you that I check EVERY site before I purchase. My money is hard earned and I like a nice hotel, value is everything, I don't mind paying as... (read more)
Written on: 07/01/2012 by cfbrad22
I have used Roomsnet before and agree that they offer good value for money. This time however I incorrectly made a booking for 2 people instead of 3. I immediately contacted them but they said I would have to cancel that booking and make another which I did straight away. They confirmed I would receive a full refund to my card (even though they first asked would I like it as a credit on my account). That was 6 weeks ago and despite several emails, and no answer on either of the phone... (read more)
Written on: 15/08/2011 by ardmore27
I have booked with roomsnet a couple of times and the latest bookings was nothing short of brilliant. My initial booking was for two nights and I changed my mind and made an other booking for an extra two nights. Roomsnet were great and arranged for us to stay in the same room.I would definatley recommend Roomsnet to my friends and look forward to my next booking. John Walsh (read more)
Written on: 14/07/2011 by SeleneV (1 review written)
HI all, It was the first time I used Roomsnet, after I booked I found a lot of negative reviews of which were made in 2010. But I would like to inform people to ignore all such bad reviews as roomsnet is back on its track. I have contacted them through emails more then once and they have replied to all of my queries. I have also checked several websites similar to roomsnet to compare prices, but roomsnet was the one who was offering the best price amongst them all for the hotel we stayed... (read more)
Written on: 09/07/2011 by donnaowens
i would recommend roomsnet.com to anyone looking for a stress free holiday they sort everything out for you many thanks (read more)
Written on: 14/05/2011 by JIM TABERMAN (1 review written)
WE BOOKED VIA ROOMSNET AND MADE THREE REQUEST REGARDING OUR REQUIREMENTS OF THE ROOM AT THE HOTEL.
THE HOTEL GOT ALL THESE REQUIREMENTS WRONG.
EVEN THOUGH WE CONTACTED THE HOTEL DIRECT A WEEK BEFORE ARRIVAL.
MAYBE NOT ROOMSNET FAULT BUT ANNOYING ON ARRIVAL. (read more)
Written on: 30/04/2011 by aletta (1 review written)
I am very NEGATIVE about Roomsnet; because they CHEATED me!
I booked 2 rooms in a 4 star Hotel in Barcelone, I cancelled 1 room,(in time), got the answer that it was allright.
Roomsnet took the money for 2 rooms and AFTER 1 MONTH, 4 PHONECALLS, 3 e-mails, I STILL HAVE NOT BEEN REFUNDED!!! Although they said I am on the PRIORY list!
Take care with them! (read more)
Written on: 16/04/2011 by Elpojohn (1 review written)
I have used Roomsnet before and the one time that I had a problem paying with debit card they refunded my money and gave me a loyalty discount voucher for some mistake that had been made , you can communicate with a real person at Roomsnet , unlike other travel sites. Hilary was very helpful and even called me on the telephone at home .
Ken. ( Elpojohn )
Written on: 28/02/2011
Although we used Roomsnet several times and had a good service.. the last time we used them we noticed several bad reviews which left us in doubt,but when we went on holiday and got to Florida we found the hotel had been canceled which then ruined our holiday. We had to re-book another hotel at three times the cost.... So i can say with ease i would not use them again or would i recommend them to anyone... then about 3 months later we got a full refund.... But I still wouldn't use them as ... (read more)
Written on: 17/02/2011
although we have used roomsnet.com before and had no problems, we booked for new year.2010, unfortunately my husband was very ill and so we had to cancel, we had paid in full in june, we were eventually ,after numerous emails promised two nights refund,we are still waiting and now they are ignoring our emails, needless to say we wont be using them again (read more)
Written on: 22/12/2010
We have used Roomsnet several times in the past and always found them to offer the hotels at a better price than other booking agents. The site is relatively easy to navigate although I would like to click on a page number rather than just next or previous when searching for hotels. On the last occasion we found it difficult to book with our Visa card as it requested security info from our bank. Finally booked with another card. All in all we would recommend Roomsnet and the bonus is you... (read more)
Written on: 23/11/2010
Roomsnet are a great support and have helped in providing information for previous bookings which I have made in Fuerteventura, Spain and Ireland. I have recommended to family and friends the service they offer. I was happy to have loyalty discount to reduce the bill and good that it was applied at the time of payment.
Roomsnet team are courteous and helpful which is a great encouragement to continue to search. I especially wanted information on the quality of accommodation at a particular... (read more)
Written on: 15/11/2010
We have used Roomsnet 5 times and have always found them to be the cheapest and the booking process is easy, communication is good and we have never had a problem. The hotels that we book are known to us so we are not relying on Roomsnet to recommend accommodation.
Written on: 08/11/2010
Roomsnet.com gave s very clean tidy and well located hotel in Quarteira. It was ideal for exploring West along the rockier coast of the Algarve as well as revisit the Eastern beach lined coast toward Monte Gordo where I had stayed a year ago. The staff at the Hotel Zodiaca were always helpful and the room was quiet and peaceful. Ideal for a restful stay. Breakfast was adequate and well presented each morning and was good value for the overall cost. Rooms were very clean and really... (read more)
Written on: 06/11/2010
Each time that i have used the site, it has been informative and easy to navigate.
I have always been pleased with the final result by way of my accomodation.
The only negative was on a recent booking for a trip to Portugal, i had a great problem trying to pay with a Debit card and consequently had to use a Credit card. (read more)
Written on: 18/10/2010
This site was excellent and the cheapest by far for accomodation in New York. I booked the New yorker and would definately book again, the room was spacious and excellent for 3 people to share. I found htis site by mistake but what a great find it was. (read more)
Written on: 30/08/2010
Easy booking and great value for money. Hotel location excellent and the staff efficient and friendly. I would certainly recommend Roomsnet and Jurys Inn Glasgow to family and friends. (read more)
Written on: 20/07/2010
The Swallow Hilltop Hotel was ideally situated, the food was good. Unfortunately, the hotel was in receivership and very shabby decor, it's saving grace was the staff who were very pleasant and worked hard to ensure that guests were happy. Would only return if it was completely refurbished. (read more)
Written on: 19/07/2010
Chancellors court was great value for money. The rooms were basic but nice and clean.Breakfast was excellent, with plenty of choice and great food.Also, it was within walking distance to the castle and Princes street. (read more)
Written on: 14/07/2010
I was very happy with Roomsnet.com as the site provided exact details of our accommodation which we had booked in July. The fact that you can gain loyality points was a bonus and although on this occasion we had booked an inexpensive overnight stay in a hostel, the loyality points awarded give us a discount of 10 euros which made it even more of a bargain. The feedback and email alerts are good but at times can be a little too much. Would definitly continue to use Roomsnet.com and would... (read more)
Written on: 13/07/2010 by Account1
Rooms.net are very good have booked 2 Hotels with them, easy to use site, book your Hotel with them they are very good. (read more)
Written on: 13/07/2010 by wcorcoran (1 review written)
This is my third time using Roomsnet.com. [For trips to Vienna and Salzburg in Austria , and to London. England [2007 and with family in 2010]] I find that the customer reviews are accurate, honest, and helpful. I feel I get good value for the money using Roomsnet, and will continue to use them in the future. (read more)
Written on: 07/07/2010
Swift confirmation of booking together with attentive service will make me use roomsnet for all future bookings. We saved a great deal on the price we recieved by phoning the hotel itself and although it was a few quid more than one of its competitors, I was re-assured by the many positive reviews and it was well worth the tiny amount extra. Well done! (read more)
Written on: 29/06/2010
I think roomnet is a great company to use, I have travelled with this company a few times now. I would say it is very easy to use the instructions, also there reviews are true and correct when you arrive at your hotel accommadation. I would reccomend this website to family and friends without a doubt. (read more)
Written on: 24/06/2010
have used roomsnet a few times, booked hotel in Barcelona,booked self catering in Benidorm twice and recently booked hotel in montemar.Have no complaints at all i tell all my family ,friends who i book with and would warmly invite anyone to book with roomsnet.com you will enjoy. (read more)
Written on: 24/06/2010
Hotel Eden Alcudia Aparthotel (Alcudia, Majorca) 7-21 June 2010
Good breakfast and dinner. Helpful staff. Nice crew of animators. Kitchennette in the room. Balconies in all rooms. Large territory, 3 swimming pools. Near to the seashore. Not far from the supermarket. Parking places - for free. Cheap cocktails in the bar :). What could we wish more for a family holiday of 2 parents a 6 year old child? The rooms (studios) could be larger, just a bit, and there could be more furniture. At the... (read more)
Written on: 23/06/2010
Have used Roomsnet a number of times and saved money each time. My friend after hearing about our trips, nowbook the same way. Its an easy site to use and gets you what you want. (read more)
Written on: 20/06/2010
I have booked hotels through Roomsnet three times recently. Very satisfactory. I will use Roomsnet again.
Louis Ryan (read more)
Written on: 18/06/2010
Have used roomsnet before and wanted to stay at the same hotel in Barcelona. Found it on the site, looked at the photos and even saw my last review. We booked for June 13th 2010, for 3 nights only t find when we got there we were staying at a different hotel, which was ok, food not good and room very tiny. When we got home i checked the web site again to find that the photos were of both hotels mixed togther, which was not the case when i first arrived. Reading other reviews, i would only... (read more)
Written on: 08/06/2010
Just spent weekend in London and booked the hotel through roomsnet, they provided a very profesional service and it was so easy on the web site browsing through all the choices. Had a great time and the hotel they recomended was first class. Will definately use them again and would not hesitate to recomend them to my family and friends. It might have been nice to know the average prices for meals and drinks in the hotel, as it can get a bit expensive, but we enjoyed all the same. (read more)
Written on: 06/06/2010 by marask (1 review written)
just had a few days in paris ,very good hotel booked through roomsnet,very clean and handy for sight seeing. have booked through ROOMSNET before and have never been let down yet, so i will certainly use them in the future (read more)
Written on: 01/06/2010 by afterbuilder (1 review written)
We have just returned from an excellent week at the Hotel Best Indalo in
Mojacar, Almeria and the booking we had made with roomsnet.com was simple
well priced and we had NO problems whatsoever during the whole experience.
We would recommend their accuracy and professionalism and will use them again for other Europian Hotels
The Hotel Best Indalo was pretty good too!!!!!!
Written on: 24/05/2010
Had a great experience wwth RoomsNet.As we were travelling during the volcanic ash period we were worried about the booking and emailed rooms net.Immediately we got a very reassuring reply and had no problems. Everything went very smoothly and we would certainly book with rooms net in the future.The hotel was first class and we would highly recommend booking with roomsnet. All the details were laid out before booking and we could,nt fault anything. (read more)
As rated by real users
"Fantastic service!" Read More
"Very efficient and easy to dea..." Read More
"Yey - No Booking Fees!!!" Read More
"Good booking" Read More
"Anezina Villas Perissa Santorini." Read More