direct tv service reviews | Watch This Item.

Average Ratings
Customer Service0.9/10 Based on 26 ratings
Features3.1/10 Based on 51 ratings
Value for Money1.9/10
Reviewer Rating1.2/10
Overall Rating1.3/10 Based on 77 ratings

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7% Recommended5 out of 75 Reviews
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75 Review Centre Direct TV Service Reviews

  • Full review by
    Guest.
    on 15th Jun 2009


    User Rating : 1
    Respect : 0

    Good Points: programming

    Bad Points: hidden costs and horrible customer service

    General comments: Direct TV Service have the absolute worst customer service I have ever experienced anywhere in my entire life!! I have had DTV since October 2008 and have had to call and dispute my bill every month since. I am about ready to just cancel and pay the fee just to get rid of the headache.
    Guest's review and ratings     | 61 words

  • Review by
    mikefromdallas
    on 13th Jun 2009


    User Rating : 0
    Respect : 0

    Worst customer service agents ever. Condescending, offensive and argumentative. Whatever you do, DON'T agree to pay for a service call. Direct TV Service will try to charge you $50 (or $60 spread over 12 months for a service "plan"), but if you try to cancel service suddenly the service call is free.
    mikefromdallas's full review     | 49 words

  • Review by
    Guest.
    on 6th Apr 2009


    User Rating : 0
    Respect : 0

    I have been a customer with directv for over 8 years. The worst 8 years with any company. If it wasn't for the sunday ticket i would have left years ago. Anyone thinking about getting directv service here's somethings to consider: first customer service HA! it's a joke more like call and get transfered to 5 different people all sitting right next to each other laughing about passing you around.Programming no bad if you want to spend $150 or more a month. HD channels they have a few but be prepa ...
    Guest's full review     | 131 words

  • Review by
    rachelsfather
    on 4th Apr 2009


    User Rating : 10
    Respect : 0

    DirectTVs service is brilliant, Bought a Teco 37" tv last year from them, Tv was playing up sent it to manufacturer Teco who told me that it should take 7 - 10 working days, after 5 weeks no Tv, Teco customer service is shocking, I called Directtvs who arranged a next day replacement for me, from their stock, so I would recommend Directtvs to anyone.
    rachelsfather's full review     | 77 words

  • Review by
    ryfry
    on 31st Mar 2009


    User Rating : 10
    Respect : 0

    DirectTV is the best entertainment company by far. I have had it for well over two years, have experienced three outages (during storms) and have call customer service ONE TIME. It took 15 minutes on the phone with a very helpful and friendly representative and three days for a new receiver to come in. BRAND NEW, perfect working order. I am so impressed.
    ryfry's full review     | 79 words

  • Review by
    shelleybeaumont
    on 5th Feb 2009


    User Rating : 0
    Respect : 0

    I tried to cancel my service with Directtv before it was even hooked up due to my experience with customer service. After being transferred 4 times and cut off once, I was given a different number and transferred 3 times. Finally, I had the right person! He offered an amazing deal.. I would be paying half as much as I was with dish! Sure, sign me up!! There was a large credit that was to be made to my credit card as well. Yippee! After 3 days, I did not receive the credit so I called bac ...
    shelleybeaumont's full review     | 574 words

  • Review by
    Guest.
    on 14th Jan 2009


    User Rating : 0
    Respect : 0

    In my opinion don't get Direct TV! If you move, you must get permission from Direct TV to move. Otherwise if your new condo, apartment or townhome doesnt allow dishes in their neighborhood, you will be subject to a $400 termination fee from Direct TV. Further, if you like local sports...maybe like watching the World Champion Phillies while living in Philadelphia, YOU CAN'T!
    Guest's full review     | 64 words

  • Review by
    ParkBrook Rank: Lance Corporal
    on 30th Dec 2008


    User Rating : 10
    Respect : 0

    My recent experience was EXCELLENT. Receiving an email flyer, I looked for a HP Laptop and a Panasonic 37" LCD TV to be purchased for church use. There was also a carrying case for it advertised. I went directly to the website to purchase the first one, then realised they where based near my workplace. For the second purchase i went in store, I was helped quickly and told the salesman the case was on sale on the website. He checked and the sale price was given to me. So my visit was pleasant, th ...
    ParkBrook's full review     | 123 words

  • Review by
    Stroudism
    on 17th Dec 2008


    User Rating : 0
    Respect : 0

    This has been the worst experience of any service I have EVER purchased. My girlfriend called Direct TV and told the sales rep what she wanted, HD, DVR, etc. The lady told my girlfriend a price for a package that would include everything she asked for. Our installation date was set for THREE weeks later. When our date of installation finally came, no one showed up or called. When we called them back, they told us the tech went to the wrong place, and called some crazy phone number (you have to g ...
    Stroudism's full review     | 410 words

  • Review by
    ozayda
    on 6th Dec 2008


    User Rating : 0
    Respect : 0

    BAD customer service. Hate it. Promise me free HD DVR upgrade and it was free after $199.99 that they charge me. Call 3 different times to get this work out some how, the answer was always sorry nothing we can do. They suck!!!!!!! Never in my life will I get or refer some one to DIRECT TV.
    ozayda's full review     | 55 words

  • Review by
    Mogal
    on 2nd Dec 2008


    User Rating : 3
    Respect : 0

    When we signed up, we added the sports package, which included a free NFL ticket (channel) as a promotion. We were not informed as far as I am aware that it would automatically be renewed the next year and that we we be billed $46 per month for it. After noticing that our bill was higher than norm (paperless billing, had just been making the payment without questioning it), I checked the billing online and saw the NFL ticket. My husband is a college sports fan, doesn't care much about the pros, ...
    Mogal's full review     | 247 words

  • Review by
    Guest.
    on 19th Nov 2008


    User Rating : 0
    Respect : 0

    Direct tv is by far the worst company I've ever had to deal with. First they promised me a 29.99 a month plan and it wasnt till I got my first bill that I saw they were charging me 64.99 insted of 29.99. Their excuse was that I had to wait 2 to 3 payments to get my 29.99 price not just that but I would be paying the 64.99 after the year even though I was never told this before I signed up for a 2 year agrement. Twice already they've cashed my checks but cut my service insisting I still owed the ...
    Guest's full review     | 153 words

  • Review by
    rbo396
    on 7th Nov 2008


    User Rating : 1
    Respect : 0

    I changed to time warner awhile back direct tv did not cut off my called to see why I was met by rude people they only wanted there money I told them I would tell everyone of there bad service and have use any one but direct tv
    rbo396's full review     | 73 words

  • Review by
    Guest.
    on 6th Nov 2008


    User Rating : 0
    Respect : 0

    First of all, it was a long hold on the phone just to sign up. Finally, we got an appointment for a Sunday between 12-4pm. AT 3.15pm, Direct TV customer service called and said that their technician ran into some problem with the previous customer and that he will be late. They told us that he will be at our house by 5pm. At 4:30 pm they called again and told us the same story, so they said it won't be until around 6pm. At 5:30pm again the same sad story and told us around 7pm. AT 7:30pm cust ...
    Guest's full review     | 186 words

  • Review by
    heojr
    on 4th Nov 2008


    User Rating : 2
    Respect : 0

    Customer Service calls last for at least 20 minutes each time you call. They are very sorry for the problems that you are having but are not willing to solve the problems. Eight out of ten times when I turn on my box it will stay on for two seconds and then shut itself off and restart. The restart process takes at least 5 minutes each time it resets itself. There solution was to leave the box on. I compared this to having a problem with the starter on my car, Would you leave your car on to solv ...
    heojr's full review     | 144 words

  • Review by
    Gillyrose Rank: Lance Corporal
    on 3rd Nov 2008


    User Rating : 1
    Respect : 0

    I don't really have anything nice to say about Direct TV. I only used the company because my apartment complex had an agreement with them and we didn't have any choices. We were looking for basic cable and internet and that is not an option with Direct TV. That being understood, I am still extremely dissatisfied with the company in general. Everyone you talk to in customer service has a different answer for you. We were told the payment HAD to be put on a credit card, so one roommate did that fo ...
    Gillyrose's full review     | 213 words

  • Review by
    stevebuttry
    on 27th Oct 2008


    User Rating : 0
    Respect : 0

    I had some minor complaints about DirecTV when I was a customer. My major complaint is with the company ' s continuing refusal to send the $47.03 refund that it acknowledges I am due after discontinuing my service. I was a customer in Herndon, VA, and was moving to Cedar Rapids, IA, and called to close my DirecTV account. The condo I was moving into has Dish, so I declined when the rep tried to talk me into suspending my account rather than closing it. That was June. DirecTV sent us a statement ...
    stevebuttry's full review     | 545 words

  • Review by
    mickialawilliams
    on 23rd Oct 2008


    User Rating : 0
    Respect : 0

    HORRIBLE HORRIBLE HORRIBLE! I had the service for 3 days and I disconnected on the 3rd day. First, I could only watch TV with my balcony door open. When it closed, my cable went out. Second, the technican used a hammer to smash the cable cord through my balcony door which created my first problem above. Third, I called directTV representative to disconnect and they were trying to bill me for the 3 days I used the service which I thought was ridiculous! Think about it, If I have to modify service ...
    mickialawilliams's full review     | 205 words

  • Review by
    rick121x
    on 2nd Oct 2008


    User Rating : 0
    Respect : 0

    Almost unbelievable! I was calling to return a dish antenna that was left by the previous owner of my house. I had elected to utilized a different satellite company for my service. After ten minutes on the phone trying to get in contact with the appropriate person - I wanted to return the the dish antenna, believing that no rational company would not want to reutilize perfectly good equipment.Finally I was referred to a different telephone number, but they would not talk to me, for I was not a ...
    rick121x's full review     | 189 words

  • Review by
    Guest.
    on 9th Sep 2008


    User Rating : 0
    Respect : 0

    Direct TV is the worst service that my wife and I have ever paid money for. We've been waiting for them to have someone come set up our internet for months and our set up time keeps getting cancelled and rescheduled. We had to sign a contract with them to get it and now we're stuck without internet.
    Guest's full review     | 58 words


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