Direct TV Service Reviews
Latest Reviews
★☆☆☆☆
Written on: 31/03/2012
“No good technical support”
We were having a problem with some of the channels on our tv. We called to schedule a service call. The Technician came out, not good customer service st all, not friendly, acted mad that he had to come out. Checked our tv, went upon the roof of the house and replaced a part on the satallite which he said was bad. Then left. 10 minutes after he left we have no channels at all where we could at least watch a few channels before. I called him on his cell phone but he would not come back. I called...
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★☆☆☆☆
Written on: 25/02/2012
“they lie all the time”
I have had service with direct tv for over a year and had signed up for auto pay with them...my bill was supposed to be 51.80 and every month they would take more than that from my bank account I put a stop payment at my bank so that would not happen again! I moved and tried to move my service and they said well it is going to be 300.00 but in 2 weeks you will have been with us for a year and a move will be free after a year! so I waited for 2 weeks to save the 300.00 as I am disabled and on a fixed...
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★☆☆☆☆
Written on: 02/02/2011
“At 1 year I upgraded to DVR's and since have had...”
At 1 year I upgraded to DVR's and since have had nothing but issues. replaced the hardware 4 times, had a service call and each attempt made it worse. During the service call they told me that I had to move my dish or they would no longer service it despite the $5.99 a month and the fact that they installed it originally. I have cement fiber siding so moving it would cause significant damage to the siding. Per my suggestion, they adjusted the angle to get the signal numbers they require and did...
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★☆☆☆☆
Written on: 27/11/2010
“I was coned into thier service with talk of greatness...”
I was coned into thier service with talk of greatness and price comparison to cable. Just smoke and mirrors till you sign,then your trapped with a long contract.Just for starters every time it rains you only get half the programs,that's great.They give you a channel box for each tv, then charge you $5.00 ea month for the lenght of the contract, when you can get them on E-BAY for little or nothing. When asked about shipping the boxes back they say you have to wait for thier return boxes.STILL waiting-that's...
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★☆☆☆☆
Written on: 22/11/2010
“I would not recommend this service even to my enemies....”
I would not recommend this service even to my enemies. Worst company and I did not have service for nearly 4 weeks now. Several customer services calls with my busy schedule. Horrible experience and this Dish antenna sits right our entrance....
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★☆☆☆☆
Written on: 09/11/2010
“Direct TV was the worst consumer experience of my...”
Direct TV was the worst consumer experience of my life, bar none. From the debacle of an installation to the worst customer service, I would never recommend this company to a living soul. I cannot fathom how many different people I was shuffled off to while attempting to get my problems resolved on the phone with them. Rod, the last condescending nimcompoop kept me on-hold thirty-four minutes!! I had been speaking with different people last Sunday for over 2 hours, when this 'on-hold' situation...
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★☆☆☆☆
Written on: 01/10/2010
“After a storm I discovered that not only had both of...”
After a storm I discovered that not only had both of my direct tv receivers stopped working ,(both plugged in to surge protectors) but also my 6 month old 32 inch lcd hd tv (power cord hooked to surge protector ) (dish cable not connected to provided surge protector ) was rendered usless. I callled the next day, they told me oh we are so sorry for the problem, we will email the contractor who installed your system and they willl contact you within 24 hours,,after waiting almost 2 months, I canceled...
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★★★★☆
Written on: 17/09/2010
“Bought a TV recently, it was missing the screws to...”
Bought a TV recently, it was missing the screws to hold the base to the TV, also paid extra for next day delivery which didn't happen. The TV itself is in perfect condition though, and around £80 cheaper than anywhere else. I did not contact customer services re. the screws and delivery so can't comment on that aspect. Probably wouldn't recommend to a friend due to the negative comments on review sites....
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★☆☆☆☆
Written on: 10/09/2010
“I haven't even signed up for their service and I...”
I haven't even signed up for their service and I already dislike them. I called them attempting to get some information on rates for both their TV and internet service as a bundle. They proceeded to tell me that their TV sales department does not know the rates and information of their network. They proceeded to tell me that I HAD to set up and account (give them my info and credit card number to schedule an installation). I set up the account and told them I am ONLY looking for rates. Proceeded...
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★☆☆☆☆
Written on: 15/07/2010
“Direct TV has the absolute worst customer service for...”
Direct TV has the absolute worst customer service for full time mobile RV users. One hand doesn't know what the other is doing. They have no idea how to change a physical address without changing a mailing address! Every time we try to get service it's a nightmare to get it even though we pay for their protection plan. Make your life simpler go Dish Network!!!...
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Showing 1 - 10 of 100 Reviews
★☆☆☆☆
Written on: 25/04/2010
“Signed up for Direct Tv in Florida. When returning to...”
Signed up for Direct Tv in Florida. When returning to Ohio boxes would not word in Ohio. Had to have three more to pay deposit on. All was fine under one contract. When returning to Florida could not turn on had to have separate acccount extending contract one year. None of this is explained to new cuctomers. C Gray Fort Myers ...
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★★★★★
Written on: 13/04/2010
“I have been having a problem with my tivo not...”
I have been having a problem with my tivo not recording correctly. After many phone calls, today my problem was taken care of by Justin in Oregon. He is sending me a new receiver and a credit on my bill. He was very professional, courteous and had time to tell me how long he would be on hold. I did not like that it took me about five calls to get things corrected..... While we were on a trip last week we had a problem with our receiver in our RV, with a phone call it was corrected, we happen to...
Read full reviewMirandasb's response to ccm1942's Review
Written on: 17/01/2011
Cindy- I have been roaming around this site and have ran across many customers reviews, being a DISH employee and subscriber I cant say personally how Directs fees work. I know that many people say once they have received a new box, whether it be a replacement or an addition they are automatically signed to a new 2 year contract. Just as a word to the wise, DirecTV is known for automatic renewals without customers consent. Check your contract!
Joemchugh3's response to ccm1942's Review
Written on: 17/03/2011
The comment about renewing without permission is absolutely correct. We called to negotiate fees, thinking our contract was up. Surprise! Since we added another receiver, the contract was renewed as of the date of buying that receiver.
<br/>Also, customer service is abysmal. Service reps refuse to pass us along to supervisors and refuse to honor our service protection plan.
★☆☆☆☆
Written on: 06/04/2010
“Direct TV has the worst service you can ever imagine,...”
Direct TV has the worst service you can ever imagine, i bet I would have recieved better customer service from a bunch of baboons, the reps constantly lied to me and then told me to call back, when I asked to speak to their supervisor, they tranfred me to a person who had no idea what they were talking about... Hint: if you intend to switch to direct TV, dont cause their service sucks... Shawna, Savanah and Fabio u deserve to be fired ASAP, u are useless...Go get jobs that you can handle... snd...
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★☆☆☆☆
Written on: 19/02/2010
“Direct TV customer reps lie. They agreed to allow me...”
Direct TV customer reps lie. They agreed to allow me to switch packages and I signed up for 334.99 pack and I was charged 58.00 plus hi def charges that never go away. It freeze frames during rain and wind and overall poor quality. DO NOT SWITCH TO DIRECT TV YOU WILL REWGRET IT.....
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★☆☆☆☆
Written on: 02/02/2010
“One of Direct TVs reps lied to me about an $5.00...”
One of Direct TVs reps lied to me about an $5.00 additional rebate because I was about to cancel the order. And then come to find out I could not recieve the rebate. They seem to be a deceitful company and that is why they make you have a 24 month term agreement because you will regret getting their service! Comcast is definitly the way to go even though they make it seem like it's not. ...
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★☆☆☆☆
Written on: 31/01/2010
“We dropped time Warner and switched to direct TV...”
We dropped time Warner and switched to direct TV because it looked like they had a better package and price, wrong, the hd dvr never worked properly, the volume control would not work with my brand new tv - tech support says they don't guarantee that their equipment will work with your tv, would sometimes record a program, sometimes not. Tech support is a joke, if you have issues with phone or internet connection to the dvr you are told to hire a service tech at your expense, they don't support...
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★☆☆☆☆
Written on: 14/01/2010
“I had to cancel my service with direct tv.. They...”
I had to cancel my service with direct tv.. They charged me $200.00 dollars to cancel early and an additional $170 for unknown fees... After returning the receivers I was charged again.. The interesting part of these charges the devices where in a moving truck during the charges. Attempted to speak with someone at there call center, to no avail. They make up charges and force you to pay them, or send you to collections... Do not do business with the....
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★☆☆☆☆
Written on: 23/12/2009
“I just spent the week from hell trying to get my...”
I just spent the week from hell trying to get my direct tv set up. I thought it would be a good idea to bundle my tv and internet with my ATT cell phones.... wrong. Although the people at the ATT store were very nice they new little about Direct TV. They could not answer my questions about On Demand and special channel options... this should have been a clue. When the techs came to install Direct TV it took over 4 1/2 hours and they were all over my house... creating a giant mess! Just as...
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★☆☆☆☆
Written on: 12/10/2009
“Be careful for the 1st time customer. Don't let this...”
Be careful for the 1st time customer. Don't let this company for automatic charge through your bank or credit card account. Whenever you cancel the service, they will charge you extra month service, and you won't get your refund back forever. Customer service will treat you like a ball, pass it around. Even you got the name of the person who talk to; next time you call back to ask for the person you talked with, that question will answer that "don't know this person". I will never get back this...
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★☆☆☆☆
Written on: 22/09/2009
“Direct TV Service has the worst customer service I've...”
Direct TV Service has the worst customer service I've ever encountered. A voice computor that refuses to respond correctly to your needs. After killing fifteen minutes you might get a human on the phone but the chances are good that he/she won't have a clue, either. Their receivers are of very poor quality. Anyone should strongly consider another satellite television service before settling with Direct TV. ...
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Showing 11 - 20 of 100 Reviews
★☆☆☆☆
Written on: 12/09/2009
“There is no such things as a free move. Direct TV...”
There is no such things as a free move. Direct TV Service will charge you 50 bucks, something that you can only find out about once you move. I knew I was moving before I switched to DTV and confirmed with the sales person it would be free. Well, that means nothing to them. Horrible company....
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★☆☆☆☆
Written on: 10/09/2009
“I just came home after having direct TV installed...”
I just came home after having direct TV installed today. The dish on the side of my house is GIGANTIC! What an eyesore! My husband who was home for the installation is overwhelmed that WE are responsible for adding and running all sorts of cable wires in order for the HD/DVR boxes that we are paying for to work. Ridiculas! Isn't that was the cable company is supposed to do? Why am I paying for the service if they can't provide it? I only agreed to the change from Comcast bc of the Big10 ticket....
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★☆☆☆☆
Written on: 18/08/2009
“SO many fees!! We had Direct TV for over 2 years and...”
SO many fees!! We had Direct TV for over 2 years and after we cancelled our service we were left with so many fees to pay. After many hours with customer service to help resolve the issue, we still had to pay a bunch of fees! I will never use them again and never reccommend them to friends! Bad service!! I would have liked to know before I purchased the service that if you suspend your account it is added onto the contract committement time and you will be charged early cancelation fees if canceling...
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★☆☆☆☆
Written on: 14/08/2009
“Very deceptive! We signed up for 12 months @ 29.99...”
Very deceptive! We signed up for 12 months @ 29.99 with direct tv services. We really did not have any problems with the service, other then no local sports, unless we got a bigger package and no picture before or during a thunderstorm or windstorm. But since the price was so reasonable we over looked them. After the 12 months was up the bill shot up to 55.00, we then decided it really wasn't worth it. So we called and they talked us into the family plan, well it's a joke it's local channels, food...
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★☆☆☆☆
Written on: 17/07/2009
“I joined Direct TV Service because I was fed up with...”
I joined Direct TV Service because I was fed up with the cable companies continually raising my bill. I was told about the price guarantee and the 4 free receivers from DTV so decided to go with them. After the initial 3 months, my bill over doubled so I found the latest bill and then called them. They said that the price guarantee was only on my main sub package. I then asked them about the free receivers as my bill had me being charged $20 for them and they informed me that this was a standard...
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★☆☆☆☆
Written on: 15/06/2009
“Direct TV Service have the absolute worst customer...”
Direct TV Service have the absolute worst customer service I have ever experienced anywhere in my entire life!! I have had DTV since October 2008 and have had to call and dispute my bill every month since. I am about ready to just cancel and pay the fee just to get rid of the headache....
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☆☆☆☆☆
Written on: 13/06/2009
“Worst customer service agents ever. Condescending,...”
Worst customer service agents ever. Condescending, offensive and argumentative. Whatever you do, DON'T agree to pay for a service call. Direct TV Service will try to charge you $50 (or $60 spread over 12 months for a service "plan"), but if you try to cancel service suddenly the service call is free. ...
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☆☆☆☆☆
Written on: 06/04/2009
“I have been a customer with directv for over 8 years....”
I have been a customer with directv for over 8 years. The worst 8 years with any company. If it wasn't for the sunday ticket i would have left years ago. Anyone thinking about getting directv service here's somethings to consider: first customer service HA! it's a joke more like call and get transfered to 5 different people all sitting right next to each other laughing about passing you around.Programming no bad if you want to spend $150 or more a month. HD channels they have a few but be prepared...
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★★★★★
Written on: 04/04/2009
“DirectTVs service is brilliant, Bought a Teco 37" tv...”
DirectTVs service is brilliant, Bought a Teco 37" tv last year from them, Tv was playing up sent it to manufacturer Teco who told me that it should take 7 - 10 working days, after 5 weeks no Tv, Teco customer service is shocking, I called Directtvs who arranged a next day replacement for me, from their stock, so I would recommend Directtvs to anyone. ...
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★★★★★
Written on: 31/03/2009
“DirectTV is the best entertainment company by far. I...”
DirectTV is the best entertainment company by far. I have had it for well over two years, have experienced three outages (during storms) and have call customer service ONE TIME. It took 15 minutes on the phone with a very helpful and friendly representative and three days for a new receiver to come in. BRAND NEW, perfect working order. I am so impressed....
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Showing 21 - 30 of 100 Reviews
☆☆☆☆☆
Written on: 05/02/2009
“ I tried to cancel my service with Directtv before it...”
I tried to cancel my service with Directtv before it was even hooked up due to my experience with customer service. After being transferred 4 times and cut off once, I was given a different number and transferred 3 times. Finally, I had the right person! He offered an amazing deal.. I would be paying half as much as I was with dish! Sure, sign me up!! There was a large credit that was to be made to my credit card as well. Yippee! After 3 days, I did not receive the credit so I called back. I...
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☆☆☆☆☆
Written on: 14/01/2009
“In my opinion don't get Direct TV! If you move, you...”
In my opinion don't get Direct TV! If you move, you must get permission from Direct TV to move. Otherwise if your new condo, apartment or townhome doesnt allow dishes in their neighborhood, you will be subject to a $400 termination fee from Direct TV. Further, if you like local sports...maybe like watching the World Champion Phillies while living in Philadelphia, YOU CAN'T! ...
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★★★★★
Written on: 30/12/2008
“My recent experience was EXCELLENT. Receiving an email...”
My recent experience was EXCELLENT. Receiving an email flyer, I looked for a HP Laptop and a Panasonic 37" LCD TV to be purchased for church use. There was also a carrying case for it advertised. I went directly to the website to purchase the first one, then realised they where based near my workplace. For the second purchase i went in store, I was helped quickly and told the salesman the case was on sale on the website. He checked and the sale price was given to me. So my visit was pleasant, they...
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☆☆☆☆☆
Written on: 17/12/2008
“This has been the worst experience of any service I...”
This has been the worst experience of any service I have EVER purchased. My girlfriend called Direct TV and told the sales rep what she wanted, HD, DVR, etc. The lady told my girlfriend a price for a package that would include everything she asked for. Our installation date was set for THREE weeks later. When our date of installation finally came, no one showed up or called. When we called them back, they told us the tech went to the wrong place, and called some crazy phone number (you have to give...
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☆☆☆☆☆
Written on: 06/12/2008
“BAD customer service. Hate it. Promise me free HD DVR...”
BAD customer service. Hate it. Promise me free HD DVR upgrade and it was free after $199.99 that they charge me. Call 3 different times to get this work out some how, the answer was always sorry nothing we can do. They suck!!!!!!! Never in my life will I get or refer some one to DIRECT TV. ...
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★★☆☆☆
Written on: 02/12/2008
“When we signed up, we added the sports package, which...”
When we signed up, we added the sports package, which included a free NFL ticket (channel) as a promotion. We were not informed as far as I am aware that it would automatically be renewed the next year and that we we be billed $46 per month for it. After noticing that our bill was higher than norm (paperless billing, had just been making the payment without questioning it), I checked the billing online and saw the NFL ticket. My husband is a college sports fan, doesn't care much about the pros,...
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☆☆☆☆☆
Written on: 19/11/2008
“Direct tv is by far the worst company I've ever had to...”
Direct tv is by far the worst company I've ever had to deal with. First they promised me a 29.99 a month plan and it wasnt till I got my first bill that I saw they were charging me 64.99 insted of 29.99. Their excuse was that I had to wait 2 to 3 payments to get my 29.99 price not just that but I would be paying the 64.99 after the year even though I was never told this before I signed up for a 2 year agrement. Twice already they've cashed my checks but cut my service insisting I still owed them...
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★☆☆☆☆
Written on: 07/11/2008
“I changed to time warner awhile back direct tv did not...”
I changed to time warner awhile back direct tv did not cut off my called to see why I was met by rude people they only wanted there money I told them I would tell everyone of there bad service and have use any one but direct tv ...
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☆☆☆☆☆
Written on: 06/11/2008
“First of all, it was a long hold on the phone just to...”
First of all, it was a long hold on the phone just to sign up. Finally, we got an appointment for a Sunday between 12-4pm. AT 3.15pm, Direct TV customer service called and said that their technician ran into some problem with the previous customer and that he will be late. They told us that he will be at our house by 5pm. At 4:30 pm they called again and told us the same story, so they said it won't be until around 6pm. At 5:30pm again the same sad story and told us around 7pm. AT 7:30pm customer...
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★☆☆☆☆
Written on: 04/11/2008
“Customer Service calls last for at least 20 minutes...”
Customer Service calls last for at least 20 minutes each time you call. They are very sorry for the problems that you are having but are not willing to solve the problems. Eight out of ten times when I turn on my box it will stay on for two seconds and then shut itself off and restart. The restart process takes at least 5 minutes each time it resets itself. There solution was to leave the box on. I compared this to having a problem with the starter on my car, Would you leave your car on to solve...
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Showing 31 - 40 of 100 Reviews
★☆☆☆☆
Written on: 03/11/2008
“I don't really have anything nice to say about Direct...”
I don't really have anything nice to say about Direct TV. I only used the company because my apartment complex had an agreement with them and we didn't have any choices. We were looking for basic cable and internet and that is not an option with Direct TV. That being understood, I am still extremely dissatisfied with the company in general. Everyone you talk to in customer service has a different answer for you. We were told the payment HAD to be put on a credit card, so one roommate did that for...
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☆☆☆☆☆
Written on: 27/10/2008
“I had some minor complaints about DirecTV when I was a...”
I had some minor complaints about DirecTV when I was a customer. My major complaint is with the company ' s continuing refusal to send the $47.03 refund that it acknowledges I am due after discontinuing my service. I was a customer in Herndon, VA, and was moving to Cedar Rapids, IA, and called to close my DirecTV account. The condo I was moving into has Dish, so I declined when the rep tried to talk me into suspending my account rather than closing it. That was June. DirecTV sent us a statement...
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☆☆☆☆☆
Written on: 23/10/2008
“HORRIBLE HORRIBLE HORRIBLE! I had the service for 3...”
HORRIBLE HORRIBLE HORRIBLE! I had the service for 3 days and I disconnected on the 3rd day. First, I could only watch TV with my balcony door open. When it closed, my cable went out. Second, the technican used a hammer to smash the cable cord through my balcony door which created my first problem above. Third, I called directTV representative to disconnect and they were trying to bill me for the 3 days I used the service which I thought was ridiculous! Think about it, If I have to modify service,...
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☆☆☆☆☆
Written on: 02/10/2008
“Almost unbelievable! I was calling to return a dish...”
Almost unbelievable! I was calling to return a dish antenna that was left by the previous owner of my house. I had elected to utilized a different satellite company for my service. After ten minutes on the phone trying to get in contact with the appropriate person - I wanted to return the the dish antenna, believing that no rational company would not want to reutilize perfectly good equipment. Finally I was referred to a different telephone number, but they would not talk to me, for I was not a...
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☆☆☆☆☆
Written on: 09/09/2008
“Direct TV is the worst service that my wife and I have...”
Direct TV is the worst service that my wife and I have ever paid money for. We've been waiting for them to have someone come set up our internet for months and our set up time keeps getting cancelled and rescheduled. We had to sign a contract with them to get it and now we're stuck without internet. ...
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★★★☆☆
Written on: 20/08/2008
“I bought a HDDVR box. After 3 months the card stopped...”
I bought a HDDVR box. After 3 months the card stopped working. They send me another card which solved the the problem for about 4 days. After that the box stopped working. It seems to me the issue is not with the card but the box itself. I called to make an appointment. The Tech was supposed to come between 12-4 on a Monday. The person never showed up. I called the company who handles the service calls for Direct TV and they cannot find the driver. I asked to speak to a supervisor and guess what?...
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☆☆☆☆☆
Written on: 17/08/2008
“I am so frustrated with their customer service or lack...”
I am so frustrated with their customer service or lack their of that it's making me crazy. They called and told us that they needed to upgrade our receiver we didn't call them and ask them to come out we would never ask for that when everything is actually working; we know better. Regardless after missing their appointment twice a guy finally showed up and replaced our receiver in the family room and told my husband that was all he needed to do he didn't need to change out the other two receivers...
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★★★☆☆
Written on: 12/08/2008
“July 30. I had no t.v. I did not know about the...”
July 30. I had no t.v. I did not know about the warranty on the satelitte. After 2 days of talking to someone at ditect t.v. I got a sevice call for Aug.1 between 12 and 4. Someone called me at work to get directions to my house I gave him directions. At 7:00 p.m. I came home from work no t.v. I called and was told it would be next tuesday before any one could come out. I was then asked when I was going to pay my bill and did I want to set up a date to pay my bill. I then called and was told sat....
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★☆☆☆☆
Written on: 11/08/2008
“The receiver went out after 3 days, I kept getting...”
The receiver went out after 3 days, I kept getting error 761 which means insert your access card. The card is already in. I called direct TV which it was prompt to answer my call but not to solve my problem. If the equipment goes bad after three days and they start saying that they will charge me $20 for a new access card and $450 for a new receiver after 3 days something is very wrong. Yes they FedEx me the new access card and the new receiver, but been a new customer you will think they would...
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★☆☆☆☆
Written on: 09/08/2008
“They have turned over their service contracts to a...”
They have turned over their service contracts to a private company called connect TV and they are the worst company that I have ever had to deal with....
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