Direct TV Service Reviews - www.directv.com

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Latest Reviews

★☆☆☆☆

“BEWARE! The Worst Customer Service Experience Ever! ”

Written on: 18/10/2014 by Jonathon169 (1 review written)

Century Link and DIRECT TV will go out of their way to lock you into a 2 year contract.. but once they have their clutches in you, they ignore you and are virtually impossible to contact. I just spent three hours and SIX disconnected calls.. rerouted through several different service areas and they still don't know how to cancel my order! Hands down, WORST service experience I have had in the last 5 years. The managers in the call center are inept, with a total lack of knowledge of their own… Read Full Review

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★☆☆☆☆

“Worst Worst Business I have EVER dealt with!”

Written on: 11/09/2014 by KelleSchmidtke (1 review written)

We switched over to Direct and ATT via "the bundle" in May. TO date we have little to NO TV service as well as the package that we were guided to sign up for does NOT offer the sports package we were going for. We were also promised a pre-paid Visa gift card based on charges that we had to put onto our credit card at sign up and TO date have yet to receive it. When I called Direct TV Customer Service, I was transferred to (3) different departments to be told that there is NO information in… Read Full Review

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★☆☆☆☆

“Worst customer service I've ever experienced!!”

Written on: 06/09/2014

Today was the 4th time I've had the extreme irritation of experiencing the customer service dept. at direct tv, I sat on hold for 45 minutes before speaking to an employee. I was calling to give them my updated credit card # so they could continue with my automated billing. I spoke with an advisor who laughed when I told her I barely had enough battery left to give her my updated info and explained how long I've waited I then asked her about any new deals and she transferred me to another dept… Read Full Review

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★☆☆☆☆

“Terrible channel selections”

Written on: 04/09/2014 by Cannon438 (1 review written)

I was disappointed with your cable already ( being locked in a two year contract) now Directtv taking CBS off the selection of unlimited channels. Most of the channels available are advertisements. I would not recommend DirectTv to anyone!!… Read Full Review

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★☆☆☆☆

“Garbage channels and commercial”

Written on: 03/09/2014 by AlannaO'Neill (1 review written)

To much money for nothing… Read Full Review

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★☆☆☆☆

“First customer contact, worst experience”

Written on: 03/06/2014 by AshlynnBarker (1 review written)

I called to get pricing, considering leaving Time Warner. Stefan the customer service agent that I waited almost 10 minutes was not courteous and did not listen to what I was asking. He sounded like he was reading from a script all the time. He asked for my social security to run a credit credit check when he hadn't even given me a monthly price! I asked him for an estimate and he still didn't give it to me. No THANK YOU Direct TV!!!… Read Full Review

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★☆☆☆☆

“I had a hard time getting tech to dig a hole to put up...”

Written on: 05/04/2014 by DanicaCross (1 review written)

I had a hard time getting tech to dig a hole to put up a pole. He really didn't wanna work so at first he told me I had no line of sight. I had DISH before so I had them come out and he said the people before had DirecTv here. I called back got tech back out had to force him to admit sight was here next to the other 4 DirecTv dishes out there. Finally got service and first month bill was twice what I signed up for. Next month same thing but also $10 charge to cancel protection plan - WHAT? They… Read Full Review

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★☆☆☆☆

“worst cable provider EVER”

Written on: 10/02/2014 by imsuchabarbee (1 review written)

im 20 years old and starting service with direct tv is the biggest mistake ive made yet. they trap you in a contract, provide terrible service and terrible prices. do not give them your business !!… Read Full Review

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★☆☆☆☆

“Keep getting no signal /771”

Written on: 07/01/2014

I have had Direct TV since 2007 and have never been real satisfied but over the past 2 years it has become terrible. Last winter we had really poor reception and lost the signal about 50% of the time. Service came out and did what he could but due to the cold weather and ice and satellite on the roof of 2 story home he could not repair correctly. August came out again and changed the dish and worked until December but frequently with picture that froze. January 6 our television worked and… Read Full Review

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★★☆☆☆

“They promise you the moon.”

Written on: 25/10/2013

I was told a price for the bundle package. We agreed on a price. Then when I tried to bundle I couldn't because I'm already with the company for internet and phone in our area I had told them who I had the service with when I told them I wanted to bundle package and they said no problem we work with them. They said I could not bundle until the service was installed. Then It was to late. Now I have a bill for $60 more than I was told for 2 years. I'm stuck in a contract I have to pay $440 to… Read Full Review

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★☆☆☆☆

“Good Luck Getting Your Money Back”

Written on: 16/10/2013

This product doesn't even rate a star. There is nothing good about it. The only good I can use is good luck getting your money back. They go through Click sure. They want a transaction ID or your email address you used to sign-up. Well, your receipt doesn't have a transaction ID. Just an order# and a registration code. Neither work. Also, your email address doesn't work, even though they sent the previous information to you using your email address. They conveniently can't seem to find you. I… Read Full Review

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★☆☆☆☆

“Absolutely the Worst”

Written on: 28/09/2013

I have been a DTV subscriber for 12 years. Unfortunately, they have forgotten who gave them their huge market share of customers and their products, service, pricing and customer care (or lack thereof) definitely reflects their attitude. Pricing is ridiculous, everything from the receivers, hardware, programming is yet another additional charge. To add insult to injury, Although you sign up to a 12 month contract, after a few months or if you move, you will be forced to purchase (yes purchase)… Read Full Review

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★☆☆☆☆

“One bit of eroneous information after another”

Written on: 11/09/2013 by shad33 (1 review written)

Beginning with misinformation when I ordered service 4 months ago (type and real cost of programming) and continuing until they didn't even cancel the service the way we agreed it was one lie after another. But of course to even talk to them about the problems of pixelation each of the 40 or so reps i talked to wanted me to wiggle the connectors, reset the receiver, unplug the modem and call ATT. I continually had buffering problems with on demand programs and nearly everything pixelated if… Read Full Review

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★☆☆☆☆

“3 hours on phone they dont know you after you sign up”

Written on: 06/09/2013 by markandmatt1 (1 review written)

I THOUGHT CABLE WAS BAD.YOU BETTER THINK TWICE BEFORE GOING TO DIRECT.THEY WANT KNOW YOU AFTER YOU SIGN CONTRACT.CUSTOMER SERVICE IS VERY BAD… Read Full Review

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★☆☆☆☆

“stay away”

Written on: 23/07/2013

every month we have an incorrect bill i have two accounts an every month we have to call an correct the bill. on one account they have canceled my account twice without my consent and is now trying to charge the cancellation fee. they have to be the worse cable company i have ever had to deal with. these people are such a nightmare... after all the problems the supervisor called me a liar and said what she has in her system is correct and we are wrong... that stupid ladydidnt even try to help… Read Full Review

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★☆☆☆☆

“Worst Customer Care”

Written on: 23/07/2013 by Tdoh64 (1 review written)

Pray you never have to call in for anything. but if you screwed up and became a customer, you will definatly have to. Be aware of your charges as they WILL add things you never asked for or ordered and will continue to charge you without notice. If you don't catch it and stop the charges they will rake in your money. When I had to call in I was treated very unproffessionally. I was lied to. Told a supervisor (there are none available: ever) would call me back which no one ever did. Spoken to in… Read Full Review

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★☆☆☆☆

“STAY AWAY!! You have better options!”

Written on: 17/07/2013 by loomisl (1 review written)

I have had DTV for the past 4 years. The programming was good, however, it goes out every time it even looks like rain and takes forever to reboot. Recently we moved again and the owner of the home put it in our lease that he did not want satellite receivers installed on the house. I cancelled my DTV service and was told I would not have to pay a fee. Then the last bill comes and there is $200 for cancelling. Calling customer service is a DISASTER unless you are a subscriber and staying… Read Full Review

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★☆☆☆☆

“I had Direct TV in my motorhome for approximately 3...”

Written on: 23/06/2013 by TRAVELPATGAL (1 review written)

I had Direct TV in my motorhome for approximately 3 years a number of years ago. Terrible service at that time. Was in Sam's during early March 2013 and a very nice young man assured me everything had improved now and I would NOT have to deal with Direct TVs terrible service representatives.I could go through Sam's if I had any problems. That was true ONLY until the service was installed. Service still goes out every time it even appears it may rain, installation was terrible (nothing like… Read Full Review

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★☆☆☆☆

“Worst company I have ever dealt with! Do Not Sign UP!!!!”

Written on: 06/05/2013 by jjjlynn (1 review written)

Direct tv is the worst company I have ever had to deal with. Ever since signing up for their service I have had difficulties. I constantly had to call because of billing errors and spend a long time on the phone arguing about the bill being offered things I did not want and having agents ignore the reason I called. It probably took about 4 months of service to actually get the bill correct. After about a year of service I had to move and was unable to use the service. I was offered no options… Read Full Review

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★☆☆☆☆

“Uncaring Company”

Written on: 12/04/2013 by Guest521 (1 review written)

Had Directtv contract when I was forced to do a short sale on my home, I ended up moving in with my Mother until I could get on my feet. To cancel my service I had to buy out my contract which I did because it was an obilgation. 10 months later I've got enough money to rent a place and went to request service from Directtv and their IVR stated that I needed to contact the service people because I've had service in the last 24 months therefore ineligble and hung up on me. Wow directtv, I was… Read Full Review

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