Direct TV Service Reviews

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One of Direct TVs reps lied to me about an $5.00 additional rebate because I was about to cancel the order. And then come to find out I could not recieve the rebate. They seem to be a deceitful company and that is why they make you have a 24 month term agreement because you will regret getting their service! Comcast is definitly the way to go even though they make it seem like it's not.

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We dropped time Warner and switched to direct TV because it looked like they had a better package and price, wrong, the hd dvr never worked properly, the volume control would not work with my brand new tv - tech support says they don't guarantee that their equipment will work with your tv, would sometimes record a program, sometimes not. Tech support is a joke, if you have issues with phone or internet connection to the dvr you are told to hire a service tech at your expense, they don't support ...

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I had to cancel my service with direct tv.. They charged me $200.00 dollars to cancel early and an additional $170 for unknown fees... After returning the receivers I was charged again.. The interesting part of these charges the devices where in a moving truck during the charges. Attempted to speak with someone at there call center, to no avail. They make up charges and force you to pay them, or send you to collections...

Do not do business with the.

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I just spent the week from hell trying to get my direct tv set up. I thought it would be a good idea to bundle my tv and internet with my ATT cell phones.... wrong.

Although the people at the ATT store were very nice they new little about Direct TV. They could not answer my questions about On Demand and special channel options... this should have been a clue.

When the techs came to install Direct TV it took over 4 1/2 hours and they were all over my house... creating a giant mess! Just as w ...

madondirecttv's review has yet to be rated - Be the first!
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Be careful for the 1st time customer. Don't let this company for automatic charge through your bank or credit card account. Whenever you cancel the service, they will charge you extra month service, and you won't get your refund back forever. Customer service will treat you like a ball, pass it around. Even you got the name of the person who talk to; next time you call back to ask for the person you talked with, that question will answer that "don't know this person". I will never get back this ...

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Direct TV Service has the worst customer service I've ever encountered. A voice computor that refuses to respond correctly to your needs. After killing fifteen minutes you might get a human on the phone but the chances are good that he/she won't have a clue, either.

Their receivers are of very poor quality.

Anyone should strongly consider another satellite television service before settling with Direct TV.

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There is no such things as a free move. Direct TV Service will charge you 50 bucks, something that you can only find out about once you move. I knew I was moving before I switched to DTV and confirmed with the sales person it would be free. Well, that means nothing to them.

Horrible company.

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I just came home after having direct TV installed today. The dish on the side of my house is GIGANTIC! What an eyesore! My husband who was home for the installation is overwhelmed that WE are responsible for adding and running all sorts of cable wires in order for the HD/DVR boxes that we are paying for to work. Ridiculas! Isn't that was the cable company is supposed to do? Why am I paying for the service if they can't provide it? I only agreed to the change from Comcast bc of the Big10 ticket. ...

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SO many fees!! We had Direct TV for over 2 years and after we cancelled our service we were left with so many fees to pay. After many hours with customer service to help resolve the issue, we still had to pay a bunch of fees! I will never use them again and never reccommend them to friends! Bad service!!
I would have liked to know before I purchased the service that if you suspend your account it is added onto the contract committement time and you will be charged early cancelation fees if c ...

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Very deceptive! We signed up for 12 months @ 29.99 with direct tv services. We really did not have any problems with the service, other then no local sports, unless we got a bigger package and no picture before or during a thunderstorm or windstorm. But since the price was so reasonable we over looked them. After the 12 months was up the bill shot up to 55.00, we then decided it really wasn't worth it. So we called and they talked us into the family plan, well it's a joke it's local channels, fo ...

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I joined Direct TV Service because I was fed up with the cable companies continually raising my bill. I was told about the price guarantee and the 4 free receivers from DTV so decided to go with them. After the initial 3 months, my bill over doubled so I found the latest bill and then called them. They said that the price guarantee was only on my main sub package. I then asked them about the free receivers as my bill had me being charged $20 for them and they informed me that this was a stan ...

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Direct TV Service have the absolute worst customer service I have ever experienced anywhere in my entire life!! I have had DTV since October 2008 and have had to call and dispute my bill every month since. I am about ready to just cancel and pay the fee just to get rid of the headache.

mikefromdallas's review has yet to be rated - Be the first!
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Worst customer service agents ever. Condescending, offensive and argumentative. Whatever you do, DON'T agree to pay for a service call. Direct TV Service will try to charge you $50 (or $60 spread over 12 months for a service "plan"), but if you try to cancel service suddenly the service call is free.

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I have been a customer with directv for over 8 years. The worst 8 years with any company. If it wasn't for the sunday ticket i would have left years ago. Anyone thinking about getting directv service here's somethings to consider: first customer service HA! it's a joke more like call and get transfered to 5 different people all sitting right next to each other laughing about passing you around.Programming no bad if you want to spend $150 or more a month. HD channels they have a few but be prepa ...

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DirectTVs service is brilliant, Bought a Teco 37" tv last year from them, Tv was playing up sent it to manufacturer Teco who told me that it should take 7 - 10 working days, after 5 weeks no Tv, Teco customer service is shocking, I called Directtvs who arranged a next day replacement for me, from their stock, so I would recommend Directtvs to anyone.

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DirectTV is the best entertainment company by far. I have had it for well over two years, have experienced three outages (during storms) and have call customer service ONE TIME. It took 15 minutes on the phone with a very helpful and friendly representative and three days for a new receiver to come in. BRAND NEW, perfect working order. I am so impressed.

shelleybeaumont's review has yet to be rated - Be the first!
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I tried to cancel my service with Directtv before it was even hooked up due to my experience with customer service. After being transferred 4 times and cut off once, I was given a different number and transferred 3 times. Finally, I had the right person! He offered an amazing deal.. I would be paying half as much as I was with dish! Sure, sign me up!! There was a large credit that was to be made to my credit card as well. Yippee! After 3 days, I did not receive the credit so I called bac ...

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In my opinion don't get Direct TV! If you move, you must get permission from Direct TV to move. Otherwise if your new condo, apartment or townhome doesnt allow dishes in their neighborhood, you will be subject to a $400 termination fee from Direct TV.
Further, if you like local sports...maybe like watching the World Champion Phillies while living in Philadelphia, YOU CAN'T!

ParkBrook's review has yet to be rated - Be the first!
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My recent experience was EXCELLENT. Receiving an email flyer, I looked for a HP Laptop and a Panasonic 37" LCD TV to be purchased for church use. There was also a carrying case for it advertised. I went directly to the website to purchase the first one, then realised they where based near my workplace. For the second purchase i went in store, I was helped quickly and told the salesman the case was on sale on the website. He checked and the sale price was given to me. So my visit was pleasant, th ...

Stroudism's review has yet to be rated - Be the first!
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This has been the worst experience of any service I have EVER purchased. My girlfriend called Direct TV and told the sales rep what she wanted, HD, DVR, etc. The lady told my girlfriend a price for a package that would include everything she asked for. Our installation date was set for THREE weeks later. When our date of installation finally came, no one showed up or called. When we called them back, they told us the tech went to the wrong place, and called some crazy phone number (you have to g ...