Direct TV Service Reviews - www.directv.com

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Latest Reviews

★☆☆☆☆

“DIRECT TV A RIPOFF”

Written on: 22/11/2016 by BriannaSpears (1 review written)

AT&T BOUGHT DIRECT TV SO THEY ARE NOW ONE COMPANY. WE RECENTLY SWITCHED TO DIRECT TV BECAUSE UVERSE DID NOT WANT TO GIVE PROMOTIONS/DISCOUNTS. IN SWITCHING TO DIRECT TV I HAVE RAN INTO RUDE CUSTOMER SERVICE REPS, HAD TWO SUPERVISORS PROMISE TO CALL ME BACK AND NEVER DID, HAD A PERSON CALL ME BACK WAS SUPPOSED TO BE A SUPERVISOR AND REFUSED TO GIVE ME HIS NAME, THREATENED TO HANG UP ON ME AND AMAZING WHEN I CALLED TO REPORT HIM THERE WERE NO NOTES IN THE SYSTEM? WHAT KIND OF PEOPLE ARE WORKING… Read Full Review

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★☆☆☆☆

“Inconsistency”

Written on: 16/10/2016 by Sean186 (1 review written)

I chatted with a representative regarding new service packages on my cell phone for around 10 minutes with proposals of having the choice plan with the accompanyment of an Internet service on 4 TVs. It was told to me that each of the TVs would have DVR capability free of charge which was contained in the service package I chose. I then told him that doing this on my cell phone was going to be difficult and that I would rather do the filling out of the information on my personal computer. Upon… Read Full Review

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★☆☆☆☆

“ACH withdrawals $370.42 for equipment that I did not...”

Written on: 13/10/2016 by bucknrut (1 review written)

called customer service to order an extra receiver to use for tailgating. I was told that it was $99, and the call was terminated before the order was completed. Then I see 2 drafts on my bank account, one for $160.21, and one for $210.21. I spent an hour and sixteen minutes on the phone, the first call to customer service where they agreed that they were in the wrong, and two other lengthy calls in the next 2 days trying to get my money back. so far only $57.17 of my $370.42 has been refunded… Read Full Review

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★★☆☆☆

“Charge to bury the cable? What!!?”

Written on: 01/10/2016 by Oliver236 (1 review written)

Had DirecTV connected in 02/16. Told by the technician that day the cable wire would be buried by another crew in a week to 10 days. I have called twice about this already and was told when I called today, that there would be a charge for them to come out and bury the cable! It has been 7 months since it was installed and now they want to charge me?!! How crazy is that? I already paid for installation!!… Read Full Review

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★☆☆☆☆

“customer service is a joke”

Written on: 28/09/2016 by 473Jamison (1 review written)

I had Direc TV for the last 4 months. The first month it went okay and every month after that we have been continuously screwed over. They have sent numerous techs out and each one f up just as bad as the one they sent before. The original installer installed our dish so bad. They didn't even put concrete on the ground so the pole was moving 6 inches either way. It took them over 2 weeks to send the tech to fix that. And not even a week later it was screwed up again because the original tech f… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE EVER!!!”

Written on: 27/09/2016 by ynevarez23 (1 review written)

Okay, as many years that I have been with Direct tv I have never experienced such horrible customer service as I did today. One placed me on hold for 20 minutes then another answered and did not transfer me to management. You can tell they were in the same building. She laughed when I asked for management and hung up. For being such a large company you have surely down graded customer service. This has been the worst experience ever… Read Full Review

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★☆☆☆☆

“used to be the best”

Written on: 30/08/2016 by bears85 (1 review written)

Customer service is horrible since AT&T took over. If you get an offshore center, Philippines or Mexico City, all the reps do is apologize and do not provide one iota of assistance, to say nothing of the language barrier. I am over a 20 year customer and they treat me like I just became a customer. Direct TV used to have the highest quality representatives, friendly knowledgeable and helpful. Now they mirror AT&T and are pathetic. If you do not need NFL Direct Ticket run as fast as you can from… Read Full Review

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★☆☆☆☆

“Television freezing your”

Written on: 05/08/2016 by Marilynmanroe (1 review written)

We were promised that the weather would not affect the tv picture. Every time we get a storm rains a little or gets any type of cloud cover the tv freezes up and the screen itself garbles. Called to h 've someone come out to check I was told this was normal and they won't send anyone out for that reason . Very unhappy… Read Full Review

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★☆☆☆☆

“No consieration for long term customer”

Written on: 28/07/2016 by Heller1 (1 review written)

I was a long term customer with the premier package. I could not get internet with Directv at my new location so I changed to Comcast. I sent my equiptment back and was due a 96.30 credit. I was charged 33.00 for movies I was told I rented in 2010. I spoke with 2 reps and a supervisor, and was told I'm out of luck. Poor service as I intended to come back to Directv, Now no way!… Read Full Review

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★☆☆☆☆

“Billed for additional channels I did NOT authorize”

Written on: 08/06/2016 by bjywamer (1 review written)

I received an unsolicited phone call from DirecTV telling me I was being given several months of three additional channels at no cost to me. I told the representative that we did NOT want them and did NOT want to have to "remember" to call and cancel them at end of trial period. The rep assured me that would not happen but I still stressed that I did not want their offer. Today, about 5-6 weeks later, I see an extra charge on my credit card and, when I called to complain, was told that the… Read Full Review

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★☆☆☆☆

“You direct tv people stop luring people into your...”

Written on: 28/04/2016 by 259Proctor (1 review written)

You direct tv people stop luring people into your contract with lots of lies. Be very careful coz they dont actually offer what they promise. Promised a $100 bill, i ended up paying $160. They sent their walmart giftcard only to go use it and the cashier tells me it has 48 cents. Shame on you and am done with your service!!!… Read Full Review

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★☆☆☆☆

“poor custermer service”

Written on: 11/04/2016

I need to add a new cable box so I called Direct TV and was told they use contractors to do installs and that I need to call them so I did about 5 days ago and got a recording so left a message and after 5 days no response. also make custermers have to pay for a the new box and pay for the install I think this is wrong. they should not charge cust. to expand service and increase there income… Read Full Review

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★☆☆☆☆

“rating dirct tv”

Written on: 07/04/2016 by Jaime256 (1 review written)

Be very careful when you order Direct tv. My two year promotional fee was terminated after one year and the cost of service went up over $60. When I complained, I was given $40 worth of discounts but still an increase in cost of service. Customer reps are very good at giving the run-around. I've had two conversations with reps over the last two months and I am not sure all the billing concerns have been addressed. Will see what surprise next months bill brings. Also do not believe them… Read Full Review

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★☆☆☆☆

“I had purchased a bundled TV and internet package...”

Written on: 04/04/2016 by NathanaelHudson297 (1 review written)

I had purchased a bundled TV and internet package yesterday. Today the tech came to install the system and reported the ticket had nothing about the internet. I called Direct TV and they finally confirmed that no internet is available and the price for the service is 5 dollars per month higher than I was quoted yesterday and will double next year. We ended up cancelling the set up and Direct TV offered no compensation for our 2 hours of wasted time this morning and missing work. DO NOT TRUST… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 16/03/2016

Customer Service is totally inaccurate and inconsistant… Read Full Review

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★☆☆☆☆

“worst ever”

Written on: 25/02/2016 by manofire12 (1 review written)

I have had direct tv/ att&t for 6 months, and switched back to time warner. I called direct tv and signed up for both television and internet with one phone call. I have been told a million times that at&t owns direct tv, I signed up for auto bill pay and asked to have my bills combined. Each month my internet was cut of because of non-payment, I would have to call in and make the payment over the phone, and each month I would ask for auto bill pay and to combine the bills. finally after 6… Read Full Review

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★☆☆☆☆

“THE WORST”

Written on: 20/02/2016 by ashley912016 (1 review written)

We signed up for a 2 year agreement. That was fine. Anything after our 2 year agreement was month to month. The cost for month to month was outrageous! We had NEVER set up for automatic withdraws and would always call to make the payment over the phone when it was ready. I checked my bank balance today and they have taken $154.93 without my permission or without first, notifying me. They have now taken all the money I have left for 1 week. Their service was NEVER excellent or even close too… Read Full Review

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★☆☆☆☆

“horrible customer service”

Written on: 20/02/2016 by Foxio381 (1 review written)

I have been a customer for a very long time, but after tonight I may be changing over to dish network. I have now been on hold for one HOUR with the second acct. specialist to discuss my account. I'm trying to get a better rate since I am such a valuable customer and they just keep you holding forever. This is a company you will not want to have any dealings with. After they give you the special deal you should expect a large price increase once your contract expires… Read Full Review

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★☆☆☆☆

“Beware! Call centers not in the US!”

Written on: 14/02/2016 by Sharp134 (1 review written)

I had a question on my billing and got some guy in another country who kept trying to upsell me to ATT Uverse internet even though I was calling regarding my Directv bill . I let him know atleast 5 times that I didnt not want that service and even if I did, I also told him that even though his computer may say its available in my area it really isnt. Several of my neighbors had tried to get it and it just doesnt work on our street. He argued with me! I aksed to speak to a supervisor and he… Read Full Review

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★★☆☆☆

“So So Sorry”

Written on: 01/02/2016 by Page245 (1 review written)

I just got off the phone with DTV it took two phone to get to a person I could understand then they wanted to charge me to remove a premium program that I wasn't using… Read Full Review

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