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| Customer Service | 0.6/10   |
|---|---|
| Features | 2.5/10 |
| Value for Money | 1.4/10 |
| Reviewer Rating | 0.8/10 |
| Overall Rating | 0.9/10 |
Full review by
Guest.
on 3rd Jul 2008
User Rating : 1
Respect :
0
Good Points: They offer international channels that we wanted to watch, only reason why we order.
Bad Points: Bad customer service, many mistakes, worst TV company ever.
General comments: I ordered Direct TV one month ago and it took 5 weeks to finally get it installed, but instalment was still not completed as the way I ordered. I ordered 2 receiver boxes and asked if I can be connected 1 of it to 2 TV. The representative told me yes they can do that, I went ahead to placed the order. 1st appointment on Monday, No one show up because technicians are only available from Tuesday-Saturday. I called Direct TV represent, said that they didn't know and just asked me to call Technician back on Tuesday without even apologize. 2nd appointment for the next week, the technician came they told us he had the wrong dish, so he can't install it. There it goes the 3rd appointment, finally got it done, but he didn't split the line to 2 TV for us. I called direct TV back, the rep. gave us a phone number to installation, but the menu option don't even have service for CA, only Washington DC, Carolina, Georgia, etc. First call, got disconnect while waiting. 2nd call, said she will transfer me to CA rep. but I was wrong to some guy told me wrong Number and said it he gets it all the time. 3rd call, she put me back to the main menu that I already said there no option for CA service. Final call, I was transferred but the lady said they cannot split the line and said direct TV made a mistake. I called direct TV again, and asked I was told it's not possible to split the line, first rep. said it shouldn't be a problem, and put me on hold. waited for 5 minutes, and she put me back asking what exactly do I want to do, I repeated myself again and was put on hold. Then she finally gets back said I need to go buy the line myself, they can't order nor send the tech. back. But I thought this is terrible of why can't the tech. comes back if he forgot to install it. This rep then told me it's not and traditional installation to and if it wasn't put on the order, it will no be done because it's more labor and material. I was like, I asked before I order and was told yes. Now he said it's the way I asked the question, that it's possible to do so, but doesn't mean they will do it. And he doesn't know why will any rep. tell me that they can. There ' s no way they will send the technician again and I have to buy material and hook it up myself. This is unbelievable that they can have so much mistakes for just one installation. They said it cost more labor and material and time for them to install another wire when they wasted that much of my time, and 3 days off to wait for them to install it. Just calling them to figure out the problems can takes up to hours because of their mistakes. The worst service ever, I will never use direct TV again after this contract.
Guest.'s review and ratings | 543 words
Review by
roniwhatsit
on 14th Jun 2008
User Rating : 0
Respect :
0
For the past 9 months we have been fighting with this company, and the past 2 months, we weren't even their customers any more.
They promised us a free portable DVD player when we signed up, but we never received it. After many phone calls and a lot of stress, we finally gave up and called to cancel our service. We demanded to not be charged an early termination fee because they were the ones that breached the contract (it stated right in the contract that we would receive this item). The la ...
roniwhatsit's full review | 337 words
Review by
jandpmj1958
on 23rd May 2008
User Rating : 2
Respect :
0
Basically my situation with Direct TV Service was I disconnected before the end of my contract period. Not a problem, I understood I would pay a cancellation fee of around $130. Imagine my surprise when it was $270. I attempted to view my bill on-line but because I had cancelled my service, all bills were no longer available to view so I had to call to find out what the $270 included. The other part was the credit card I had on file, which was not for auto-pay, was used to charge the $270. ...
jandpmj1958's full review | 499 words
Review by
djijcn
on 15th May 2008
User Rating : 1
Respect :
0
Ordered Direct TV in Jan 07 at a teaser rate of $59/month, knowing full well it would go up to around $80 after 1 year, which it did. Each successive month following, it went up an additional $10 until we ordered disconnection on April 28, 08 at a monthly rate of $115. That was just the start of the problems. On the 28th, they told us that we were paid up until 5/5/08, that the disconnection would be effective then, and that we would have to pay a $87.50 prorated disconnection fee. Fine. A s ...
djijcn's full review | 236 words
Review by
Fidalgodan
on 1st May 2008
User Rating : 1
Respect :
0
I discussed with my wife changing service from Comcast for over two years. I wanted the additional channels and thought we could save some money. Finally, we decided that we would try DirectTV. What a disappointment! It cost me over $400 to have them take back equipment. I had it two days. Terrible customer service - not just because they charged me undisclosed fees. Horrendous installation. And I was pressured on the phone to take the system...and paid undisclosed charges when I sent it ...
Fidalgodan's full review | 176 words
Review by
Guest.
on 27th Apr 2008
User Rating : 1
Respect :
0
Things aren't the way they way they are. Customer service is horrible, don't care about customer. Told one thing and another happens. Signed up for service but never disclosed to that the three major networks were not available. Inquired about it and they said they could put a waiver in for them and that there were no additional fees for the channels. Not only were the three major networks added but others as well and charges applied for each one.
Guest.'s full review | 89 words
Review by
Guest.
on 25th Apr 2008
User Rating : 0
Respect :
0
The reception is horrible and the customer service is even worse. I have problems with my service every other month and getting the issue resolved takes days (and even weeks). One day I stopped getting my HD channels, this was after they sent a software upgrade. They charged me $80 for a technician to come out. A month later, I stopped getting local channels, after being on the phone for 2 hours trouble-shooting the issue, it was finally resolved. Two months later, one receiver went out, then a ...
Guest.'s full review | 158 words
Review by
Guest.
on 24th Apr 2008
User Rating : 0
Respect :
0
Poor reception- have had this problem since day one. Have had them 1 year. Customer service is misinformed. I get different answers from everyone i talk to. No consistency. Got a switch out from one box to the next and that upped my contract another 2 years. They charge for a tech to come out to work on their faulty equipment. Stay far away from them. Never able to speak to a manager/supervisor. Each phone call takes at least an hour if you have a problem and it is never rectified.Have to repea ...
Guest.'s full review | 118 words
Review by
Guest.
on 4th Apr 2008
User Rating : 2
Respect :
0
I never liked Direct TV Service because it seems they want nothing more to keep adding to your bill.I became aware that my picture was half size the other night during a ballgame on a special baseball package I purchased. This is on my wide screen TV.I called the 800 # and first the guy told me that I needed to buy additional HD coverage to get the games for $50 to get the full screen. Then, when the screen didn't increase, he said he'd have to set up a service call for me - which would cost $80 ...
Guest.'s full review | 262 words
Review by
jerdeb4evr
on 2nd Apr 2008
User Rating : 0
Respect :
0
We went for the old $49.95 per month, everything FREE pitch. Damn. The order taker got our personal data completly wrong. The installer showed up at 3:00 pm when promised between 8:00 and 10:00am. The installer required support and instruction from me to complete. Then dish blew over the first wind that blew.
They wanted 4 days to repair, which was a sunday. After second visit I had 5 holes in my house that weren't there when they arrived, no cables run thru them, just unused holes. That is just ...
jerdeb4evr's full review | 131 words
Review by
Guest.
on 26th Mar 2008
User Rating : 1
Respect :
0
Direct TV Service Review - I got this error message# 771 Searching for satellite signal a few channels. All the rest of the channels are working fine. When I called the technical support, the automated system asked the error number and then I was cut off by the system saying that I need to call back. So I called the Customer service - account management. After 15 minutes, some one answered. I told them what happened and told that I want to close my account. Said she will transfer someone else w ...
Guest.'s full review | 275 words
Review by
grawulf
on 12th Mar 2008
User Rating : 1
Respect :
0
The Direct TV Service hardware is lousy. Service is lousy. Hidden costs, ends up more expensive than cable. They will also try to force you to return equipment you paid for at the electronics store, and threaten to charge you for it if you don't??? Doesn't make sense to me either. And when you upgrade, they lock you into a new contract without your knowledge or consent.
grawulf's full review | 83 words
Review by
Guest.
on 11th Mar 2008
User Rating : 1
Respect :
0
Very difficult to work with Direct TV Service customer service on billing errors
Did not have a good third party installer
HD works inconsistently on network channels
Bill department overcharges all the time
installation crews were a nightmare
Installation no-shows on 4 occasions and the company did not honour there no-show credit of $100
Guest.'s full review | 56 words
Review by
MMMEMB
on 3rd Mar 2008
User Rating : 0
Respect :
0
After we install direct TV when we change channels it takes 5 to 15 second delay in getting new channels, can't wait blank screen for 15 seconds????? And still they want to charge me.
MMMEMB's full review | 34 words
Review by
theshootist
on 20th Feb 2008
User Rating : 3
Respect :
0
I have been a direct tv customer for 4 awful years now. The first year or two were uneventful and pleasant, but since we have added multiple features to our account including high def, another dvr and upgraded our channel selection, there have been so many error on behalf of Direct tv, I have lost count.
I have been through 2 HD DVR boxes in the last 3 months since having their HD service(bad hardware) and have been through 9 regular DVR's in the last 12 months on our other tv.
The last foul up ...
theshootist's full review | 345 words
Review by
barbarajmyers
on 22nd Jan 2008
User Rating : 3
Respect :
0
I have spoken with at least 5 different DirectTV reps since purchasing this product and everyone of them says that the I should have been told there was a 30-45 day wait for permission to receive network broadcast signals. That still doesn't make up for the fact that no one is willing to tell you that the networks can decline to allow a person access to their transmission in the event DirectTV does not carry local channels in ones area. Like most companies, DirectTV is telephone purgatory. An ...
barbarajmyers's full review | 391 words
Review by
Guest.
on 21st Jan 2008
User Rating : 1
Respect :
0
They have different departments that don't network their computers so they get appointments and info about appointments mixed up and blame it on the consumer. We have had nothing but problems with the company and with their products. Our receivers randomly quite working whenever they want....even on clear blue sky days. Half the time it takes us a whole day to get them working again with no help from the company. Their automated call system is worthless and doesn't let you talk to a real per ...
Guest.'s full review | 123 words
Review by
Guest.
on 21st Jan 2008
User Rating : 0
Respect :
0
They have the worst customer service in the world. We ordered a direct TV bundled with Qwest internet. The package they tell us through the phone (free modem, no contract for Qwest) turned out to be nonexistent (different version told by Qwest). We made an appointment for installation on Saturday morning between 8-12, they did not show up and let us waiting for the whole day. When I called the customer service, they did not even apologize for that. They told me if I want to cancel, I have to ca ...
Guest.'s full review | 135 words
Review by
Guest.
on 20th Jan 2008
User Rating : 2
Respect :
0
If you only have 1 tv in your home, it's affordable the thing that is really disappointing is the fact that you have to pay a monthly fee for every little detail.Say you want to have 3 tvs, all with HD Cable, you're looking at spending around $125/month. Com cast....85/month. Also, the dish for HD is HUGE.
Guest.'s full review | 151 words
Review by
neenbean50
on 11th Dec 2007
User Rating : 0
Respect :
0
I received an advertisement at my home from Direct TV Service assuming that because I have a Spanish last name I am ignorant and do not speak English.
In my opinion, they assume, and I quote "Most likely, you and your family switch from Spanish to English without even noticing." In fact I do not speak Spanish, I married into that last name and my husband does not speak Spanish either.
When calling to complain I was transfered three times, and then to the Direct TV Mas! That person on the cu ...
neenbean50's full review | 167 words
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