Direct TV Service Reviews - www.directv.com

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Latest Reviews

★☆☆☆☆

“used to be the best”

Written on: 30/08/2016 by bears85 (1 review written)

Customer service is horrible since AT&T took over. If you get an offshore center, Philippines or Mexico City, all the reps do is apologize and do not provide one iota of assistance, to say nothing of the language barrier. I am over a 20 year customer and they treat me like I just became a customer. Direct TV used to have the highest quality representatives, friendly knowledgeable and helpful. Now they mirror AT&T and are pathetic. If you do not need NFL Direct Ticket run as fast as you can from… Read Full Review

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★☆☆☆☆

“Television freezing your”

Written on: 05/08/2016 by Marilynmanroe (1 review written)

We were promised that the weather would not affect the tv picture. Every time we get a storm rains a little or gets any type of cloud cover the tv freezes up and the screen itself garbles. Called to h 've someone come out to check I was told this was normal and they won't send anyone out for that reason . Very unhappy… Read Full Review

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★☆☆☆☆

“No consieration for long term customer”

Written on: 28/07/2016 by Heller1 (1 review written)

I was a long term customer with the premier package. I could not get internet with Directv at my new location so I changed to Comcast. I sent my equiptment back and was due a 96.30 credit. I was charged 33.00 for movies I was told I rented in 2010. I spoke with 2 reps and a supervisor, and was told I'm out of luck. Poor service as I intended to come back to Directv, Now no way!… Read Full Review

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★☆☆☆☆

“Billed for additional channels I did NOT authorize”

Written on: 08/06/2016 by bjywamer (1 review written)

I received an unsolicited phone call from DirecTV telling me I was being given several months of three additional channels at no cost to me. I told the representative that we did NOT want them and did NOT want to have to "remember" to call and cancel them at end of trial period. The rep assured me that would not happen but I still stressed that I did not want their offer. Today, about 5-6 weeks later, I see an extra charge on my credit card and, when I called to complain, was told that the… Read Full Review

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★☆☆☆☆

“You direct tv people stop luring people into your...”

Written on: 28/04/2016 by 259Proctor (1 review written)

You direct tv people stop luring people into your contract with lots of lies. Be very careful coz they dont actually offer what they promise. Promised a $100 bill, i ended up paying $160. They sent their walmart giftcard only to go use it and the cashier tells me it has 48 cents. Shame on you and am done with your service!!!… Read Full Review

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★☆☆☆☆

“poor custermer service”

Written on: 11/04/2016

I need to add a new cable box so I called Direct TV and was told they use contractors to do installs and that I need to call them so I did about 5 days ago and got a recording so left a message and after 5 days no response. also make custermers have to pay for a the new box and pay for the install I think this is wrong. they should not charge cust. to expand service and increase there income… Read Full Review

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★☆☆☆☆

“rating dirct tv”

Written on: 07/04/2016 by Jaime256 (1 review written)

Be very careful when you order Direct tv. My two year promotional fee was terminated after one year and the cost of service went up over $60. When I complained, I was given $40 worth of discounts but still an increase in cost of service. Customer reps are very good at giving the run-around. I've had two conversations with reps over the last two months and I am not sure all the billing concerns have been addressed. Will see what surprise next months bill brings. Also do not believe them… Read Full Review

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★☆☆☆☆

“I had purchased a bundled TV and internet package...”

Written on: 04/04/2016 by NathanaelHudson297 (1 review written)

I had purchased a bundled TV and internet package yesterday. Today the tech came to install the system and reported the ticket had nothing about the internet. I called Direct TV and they finally confirmed that no internet is available and the price for the service is 5 dollars per month higher than I was quoted yesterday and will double next year. We ended up cancelling the set up and Direct TV offered no compensation for our 2 hours of wasted time this morning and missing work. DO NOT TRUST… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 16/03/2016

Customer Service is totally inaccurate and inconsistant… Read Full Review

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★☆☆☆☆

“worst ever”

Written on: 25/02/2016 by manofire12 (1 review written)

I have had direct tv/ att&t for 6 months, and switched back to time warner. I called direct tv and signed up for both television and internet with one phone call. I have been told a million times that at&t owns direct tv, I signed up for auto bill pay and asked to have my bills combined. Each month my internet was cut of because of non-payment, I would have to call in and make the payment over the phone, and each month I would ask for auto bill pay and to combine the bills. finally after 6… Read Full Review

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★☆☆☆☆

“THE WORST”

Written on: 20/02/2016 by ashley912016 (1 review written)

We signed up for a 2 year agreement. That was fine. Anything after our 2 year agreement was month to month. The cost for month to month was outrageous! We had NEVER set up for automatic withdraws and would always call to make the payment over the phone when it was ready. I checked my bank balance today and they have taken $154.93 without my permission or without first, notifying me. They have now taken all the money I have left for 1 week. Their service was NEVER excellent or even close too… Read Full Review

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★☆☆☆☆

“horrible customer service”

Written on: 20/02/2016 by Foxio381 (1 review written)

I have been a customer for a very long time, but after tonight I may be changing over to dish network. I have now been on hold for one HOUR with the second acct. specialist to discuss my account. I'm trying to get a better rate since I am such a valuable customer and they just keep you holding forever. This is a company you will not want to have any dealings with. After they give you the special deal you should expect a large price increase once your contract expires… Read Full Review

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★☆☆☆☆

“Beware! Call centers not in the US!”

Written on: 14/02/2016 by Sharp134 (1 review written)

I had a question on my billing and got some guy in another country who kept trying to upsell me to ATT Uverse internet even though I was calling regarding my Directv bill . I let him know atleast 5 times that I didnt not want that service and even if I did, I also told him that even though his computer may say its available in my area it really isnt. Several of my neighbors had tried to get it and it just doesnt work on our street. He argued with me! I aksed to speak to a supervisor and he… Read Full Review

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★★☆☆☆

“So So Sorry”

Written on: 01/02/2016 by Page245 (1 review written)

I just got off the phone with DTV it took two phone to get to a person I could understand then they wanted to charge me to remove a premium program that I wasn't using… Read Full Review

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★☆☆☆☆

“Incompetence and unprofessional”

Written on: 21/01/2016

Direct TV sent a bill to collections in my name by mistake. It is on my credit report. The bank alerted me. I called Direct TV. I've spoken to the international customer representatives they have scattered through out the world. They can verify that the account is not mine and that the address is not mine. YET, it will take 30 to 45 business days to remove it. 5 phone calls of conferencing with supervisors and none are able to do anything. In the mean time the bank is holding up my loan… Read Full Review

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★★☆☆☆

“Local Channels”

Written on: 18/01/2016 by CalvinStrong136 (1 review written)

We have no choice but to get satellite service for our tv viewing. There is no cable and limited antenna reception. We are on a fixed income and Direct tv does not offer a local channel on option like cable, shame on you Direct tv … Read Full Review

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★☆☆☆☆

“45 minutes on the phone & then hung up on!”

Written on: 16/01/2016 by 330Dugan (1 review written)

My account was supposed to be credited three months ago.. spent 45 minutes on the phone asking to speak with a manager after getting the third bill without credit. The lady Crystal kept putting me on hold while she "finds" a manager then coming back with totally bogus explanations for why the credit has not been processed. Finally get to a "supervisor" who cannot speak proper grammar and it sounds like it's her first day on the job. Making sounds like tisk... and saying "Man" (I am a woman by… Read Full Review

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★☆☆☆☆

“WORST equipment EVER!!!”

Written on: 04/01/2016 by boogalou (1 review written)

I cannot believe directv has any high ratings. unless we are just very unlucky, we have had their service for years, & they have replaced more equipment & been in my house dealing with issue after issue after issue, than cable or dish network ever were. we would have gotten them out of here a long long time ago, but we are "locked in" to having them until November of this year. that will be the happiest day of my life. it's not their service that is horrible, it is their faulty equipment. I… Read Full Review

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★☆☆☆☆

“Service "We will e mail you later". 2 weeks ago now.”

Written on: 04/01/2016 by Shepherdym496 (1 review written)

We have been with Direct TV for 22 years. I knew it would be awful as soon as I heard about ATT taking over. We have emailed & called multiple times. They say they will contact us in email, but never do. They are all about sales never offer service. When I had them for Internet service when it went downy hey said they would fix it in 2 weeks...I got cable the next day & canceled ATT. In two weeks the repair man showed up. I told him we had canceled & he was so mad he said how awful they… Read Full Review

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★☆☆☆☆

“VERY UNPROFESSIONAL!”

Written on: 19/12/2015 by yuMcLaughlin14 (1 review written)

DIRECTV is the worst cable company . They will charge you for things that you did not even purchase! They don't even know how to explain what is wrong. … Read Full Review

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