Direct TV Service Reviews - www.directv.com

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Latest Reviews

★★☆☆☆

“So So Sorry”

Written on: 01/02/2016 by Page245 (1 review written)

I just got off the phone with DTV it took two phone to get to a person I could understand then they wanted to charge me to remove a premium program that I wasn't using… Read Full Review

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★☆☆☆☆

“Incompetence and unprofessional”

Written on: 21/01/2016

Direct TV sent a bill to collections in my name by mistake. It is on my credit report. The bank alerted me. I called Direct TV. I've spoken to the international customer representatives they have scattered through out the world. They can verify that the account is not mine and that the address is not mine. YET, it will take 30 to 45 business days to remove it. 5 phone calls of conferencing with supervisors and none are able to do anything. In the mean time the bank is holding up my loan… Read Full Review

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★★☆☆☆

“Local Channels”

Written on: 18/01/2016 by CalvinStrong136 (1 review written)

We have no choice but to get satellite service for our tv viewing. There is no cable and limited antenna reception. We are on a fixed income and Direct tv does not offer a local channel on option like cable, shame on you Direct tv … Read Full Review

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★☆☆☆☆

“45 minutes on the phone & then hung up on!”

Written on: 16/01/2016 by 330Dugan (1 review written)

My account was supposed to be credited three months ago.. spent 45 minutes on the phone asking to speak with a manager after getting the third bill without credit. The lady Crystal kept putting me on hold while she "finds" a manager then coming back with totally bogus explanations for why the credit has not been processed. Finally get to a "supervisor" who cannot speak proper grammar and it sounds like it's her first day on the job. Making sounds like tisk... and saying "Man" (I am a woman by… Read Full Review

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★☆☆☆☆

“WORST equipment EVER!!!”

Written on: 04/01/2016 by boogalou (1 review written)

I cannot believe directv has any high ratings. unless we are just very unlucky, we have had their service for years, & they have replaced more equipment & been in my house dealing with issue after issue after issue, than cable or dish network ever were. we would have gotten them out of here a long long time ago, but we are "locked in" to having them until November of this year. that will be the happiest day of my life. it's not their service that is horrible, it is their faulty equipment. I… Read Full Review

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★☆☆☆☆

“Service "We will e mail you later". 2 weeks ago now.”

Written on: 04/01/2016 by Shepherdym496 (1 review written)

We have been with Direct TV for 22 years. I knew it would be awful as soon as I heard about ATT taking over. We have emailed & called multiple times. They say they will contact us in email, but never do. They are all about sales never offer service. When I had them for Internet service when it went downy hey said they would fix it in 2 weeks...I got cable the next day & canceled ATT. In two weeks the repair man showed up. I told him we had canceled & he was so mad he said how awful they… Read Full Review

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★☆☆☆☆

“VERY UNPROFESSIONAL!”

Written on: 19/12/2015 by yuMcLaughlin14 (1 review written)

DIRECTV is the worst cable company . They will charge you for things that you did not even purchase! They don't even know how to explain what is wrong. … Read Full Review

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★☆☆☆☆

“I want my cable back”

Written on: 20/11/2015 by hdMcKnight10 (1 review written)

We were shopping at Sam's when approached by a Direct TV salesman that was very personable but we have since discovered he lied to us about the benefits and pricing for Direct TV. It has been a miserable experience. We are constantly losing internet so we have no ON DEMAND service. The shows we schedule to record are constantly dropping and we get partial recordings. It is much more difficult to use than our cable service. Biggest mistake we ever made was switching to Direct TV. I will be… Read Full Review

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★☆☆☆☆

“considering direct tv”

Written on: 20/11/2015

I was considering direct tv since my cable service (cable one) keeps going up. But after seeing these reviews I think I will stay with Cable One. The grass is not always greener… Read Full Review

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★☆☆☆☆

“Bogus REwards”

Written on: 17/10/2015

I signed up and was to get $200 reward gift card. I checked on it once and was told to be patient - the next time I checked it was 2 days after the 90 day requirement. BUT - - they were going to help me, I returned at least 6 calls over 3 weeks - on hold a minimum of 40 minutes each time only to be told they were sorry but I was out of luck!. I had 2 very "nice" customer service reps - the rest were just spouting written nonsense - VERY DISAPPOINTED - will cancel at first opportunity… Read Full Review

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★☆☆☆☆

“Business 101”

Written on: 16/10/2015 by ralph123321 (1 review written)

DTV spend 10s of millions on direct advertising. I was prepared to sign up until I read these reviews. Money would have better spent on an honest business plan and execution. Doesn't sound like that rings a bell with anyone there (especially in the exec suite)… Read Full Review

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★☆☆☆☆

“My apartment company included DirecTV as part of a...”

Written on: 08/10/2015 by JSLCUT (1 review written)

My apartment company included DirecTV as part of a mandatory media package when I rented from them; this included basic DirecTV service with no frills, no premium channels or anything. A year and a half later, I start getting huge monthly increases on my account, which I found out was because I (out of nowhere) had NFL Sunday Ticket active on my account. I am in no way a sports fan and have never subscribed to any premium TV sports package, and I certainly did not sign up for this one. I… Read Full Review

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★★☆☆☆

“Too Many Transfers”

Written on: 01/10/2015 by Caelf139 (1 review written)

To move our service, I needed to speak with five different consultants and currently on hold for 1hr and 15 min. From bigger company one would think this process could be more efficient. Very frustrated with customer service… Read Full Review

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★☆☆☆☆

“They Lie”

Written on: 01/09/2015 by StanTomberg (1 review written)

I cancelled them on 7/17/2015 as I was moving. They sent me a bill for $250 included charges for early cancellation. I called and spoke to a rep and explained what was happening. She advised me that I WAS RIGHT, AND Suggested ME IGNORE IT. She said I that I was due a refund of $34. My records show that I was with directv since July 2005. It shows that I had the Genie from July 2013 to Jan of 2014 when I left them because of lack of service. I went to Uverse and they were worse. I returned to… Read Full Review

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★☆☆☆☆

“bad signal and bad policy”

Written on: 28/08/2015 by JavionFord290 (1 review written)

Just cancelled directv after one year of signal loss and video freeze everytime it rained, promotional price expires after one year (price hike of about 40%) service commitment extends to 2 years, cost of early termination, about equal to 4 months service. So.....they got you either way. Updated version of the old "bait and switch" DO NOT RECOMMEND… Read Full Review

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★☆☆☆☆

“The worst! ”

Written on: 09/03/2015

Stay away from Direct TV. They lie, deceive, over bill, and are simply untrustworthy! End of my contract cannot come fast enough! Never again will I sign a contract with them nor will I recommend them to anyone. Any other company would be better than Direct TV. … Read Full Review

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★☆☆☆☆

“THE WORSE ”

Written on: 02/02/2015 by 90Neville (1 review written)

OMG, the worst service providers, there isn't anything good that I can say about Direct TV. Reciver often frozen onthe guide section. I pay for a trouble shooting service and I still have the same repeated problems. I can't wait for the end of this contract, I will never seek out or recommend Direct TV. They use words like up grade with free installation, than say not for current customers. Why say upgrade? This company does not care about the customers needs… Read Full Review

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★☆☆☆☆

“Worst service experience I have ever had”

Written on: 15/12/2014 by Chrisander (1 review written)

Bad enough to have to listen to the automated questions, then transferred three times only to have a rude representative inform me it would be 13 days before a service technician could arrive. No signal, no TV. I asked about independent service and she was clueless and unable to assist or really concerned that there was a 12 day wait. Dish failed because the plastic covers cracked and rain entered the dish mechanics. side note, poor engineering and quality… Read Full Review

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★☆☆☆☆

“BEWARE! The Worst Customer Service Experience Ever! ”

Written on: 18/10/2014 by Jonathon169 (1 review written)

Century Link and DIRECT TV will go out of their way to lock you into a 2 year contract.. but once they have their clutches in you, they ignore you and are virtually impossible to contact. I just spent three hours and SIX disconnected calls.. rerouted through several different service areas and they still don't know how to cancel my order! Hands down, WORST service experience I have had in the last 5 years. The managers in the call center are inept, with a total lack of knowledge of their own… Read Full Review

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★☆☆☆☆

“Worst Worst Business I have EVER dealt with!”

Written on: 11/09/2014 by KelleSchmidtke (1 review written)

We switched over to Direct and ATT via "the bundle" in May. TO date we have little to NO TV service as well as the package that we were guided to sign up for does NOT offer the sports package we were going for. We were also promised a pre-paid Visa gift card based on charges that we had to put onto our credit card at sign up and TO date have yet to receive it. When I called Direct TV Customer Service, I was transferred to (3) different departments to be told that there is NO information in… Read Full Review

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