Hillarys Blinds Reviews - www.hillarys.co.uk

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Latest Reviews

“Very happy with my purchase, Gateshead franchise”

Written on: 26/07/2015 by SueFlo (3 reviews written)

Very happy with both the product and service received from Hillarys. I purchased 3 sets of blinds to be made to measure and fitted to my living room and kitchen windows. The product is of very good quality and the fitting service I received was excellent considering I live in an old house with uneven windows etc and there were a few challenges to getting the blinds to fit however this was handled very professionally and I am delighted with the results. The person who advised and sold me the… Read Full Review

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“left with a pile of rubbish”

Written on: 23/07/2015 by TyreseGleason396 (1 review written)

We had to pay in full and wait 3 weeks when we ordered our blinds.The fitter thought nothing of trailing in and out to his car and straight onto new cream carpets with his shoes on.He left dust allover after drilling,but the most annoying part of the service is that he left all the packaging including 7 6ft long cardboard tubes and boxes outside my house which the council won't take.I would never use hillarys again,as you get people who obviously sub contract to hillarys and only get paid to… Read Full Review

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“Appalling”

Written on: 16/07/2015

Customer service awful. Despite several phone calls to sort out problem with order of blinds never got call backs as promised. Repeated texts saying Blinds were being fitted and no one turns up! Turns out wrong codes now so can't supply now. They are happy to say for my inconvience can give me 10% off deposit paid. Had agreed other blind order to be fitted, blinds that I wish now I had said no to as as the blinds we really wanted could not be fitted would never have gone ahead in the first… Read Full Review

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“Bad Customer Service!”

Written on: 11/07/2015 by C_Dodia (1 review written)

Really bad customer service!! I've had appointments booked with them 3 times and nobody's turned up!! I am so disappointed! I've even called and complained when nobody turned up the second time, the lady on the phone was understanding an apologised and rebooked it for the third time! On the third occassion, I got a call to tell me that they need to cancel the appointment, without giving me a reasonable explanation. I had the appointment booked weeks in advance and had even taken time off work… Read Full Review

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“very dissapointed”

Written on: 02/07/2015 by ReesePorter (1 review written)

I ordered 6 blinds for a sun room when they were fitted there was one missing and one the wrong colour. They apologised and said it would be ratified in a few days,several weeks later i still hadn't heard anything when i ran up they apologised again and said it would be dealt with asap . Another week went over, still no contact by now i am getting a little annoyed as felt they weren't doing what they were promising on the telephone .After ringing again they promised the manager would ring me… Read Full Review

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“Abysmal 'Free' Service!”

Written on: 26/06/2015 by regcs (1 review written)

I've just had a terrible experience with Hillary's customer services. The service I received concerning an appointment I had arranged at a holiday apartment we had just bought, a few hours from our home left me seething. The advisor was due to appear anytime between 12noon and 3pm. We made a special journey to meet him there (we had to be at the apartment several days before but the advisor was not free then). We drove for two hours and sat waiting for the next three hours. I then rang… Read Full Review

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Amason's Response to regcs's Review

Written on: 02/07/2015

Similar happened to me adviser didn't turn up to my home ,when i rang them they apologised and he came a week later , ordered 6 blinds and 5 turned up 4 weeks and several calls later the remaining blind still not here coming to take them down and get my money back wish i had never gone to them probably did you a favour not turning up as the quality is not great either

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“Made to Measure Curtains - unfortunatley they were too...”

Written on: 22/06/2015 by EvanDaniels194 (1 review written)

I ordered two black out roller blinds, one roman blind and one pair of black curtains. Blinds were find. Curtains however where approximately 3 inches too short. Being a reasonable customer, I accepted that mistakes happen, and didn't complain. I was advised that I needn't pay the remaining balance until completely satisfied and that someone would be in contact. Approximately one month later, I had to ring customer services. A few days later, the original fitter came round again. He… Read Full Review

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“The opposite of company care”

Written on: 19/06/2015

We spent many thousands of pounds with this company: blinds and awnings. Their level of customer service is zero and seems to amount to working out how much money they can screw out of customers.If you want some of that - go ahead and buy something from them. No doubt the company makes so much that they do not need to bother with their customers - ask yourself if you want to be part of that One we bought was a particularly expensive awning over our back patio with a motor to take it in and… Read Full Review

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“Vertical blinds”

Written on: 15/06/2015 by Pete1932 (1 review written)

Good service with regards to quotation and fitting… Read Full Review

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“Awful. Just awful.”

Written on: 14/06/2015 by FrancescaSaunders (1 review written)

One of the worst companies I have ever dealt with. They employ surveyors who are incompetent and can't measure windows properly. They employ fitters who are rude and couldn't care less about the client. They employ drone like automatons who work in their office who publically make out they are concerned at the situation and want to put it right then send you shirty emails basically telling you to put up or shut up(without any meaningful apology) and finally they expect you - despite their own… Read Full Review

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“No spares available from hillarys blinds”

Written on: 12/06/2015 by 2020320WM. (1 review written)

Very disappointed with Hillarys explanation of why I cannot order spare slats for PVC Blinds which cost me a lot of money.Do not recommend these blinds not strong where they clip on to rail and when I tried to order new slats I was told I had to order new blinds.As you can imagine these PVC are very expensive and they say they get them from abroad and cannot order spares only full blinds .Can anyone tell me why when they come as single slats spares cannot also be ordered from abroad.This should… Read Full Review

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“Extremely poor customer service.... poorly fitted blinds”

Written on: 09/06/2015 by 434McElroy (1 review written)

Ordered blinds for my conservatory roof. fitted put up blinds, however three were broken. Sent back to be repaired. These were suppose to be installed at Easter. I am still waiting for them. I have rang 5 times to let me know when they will be fitted. On my last call I was advised they have lost blinds and someone should have called me. I am still awaiting the call. Very frustrating. Exceedingly poor customer service, I would not recommend Hillary's. … Read Full Review

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“I have seen better dishcloths”

Written on: 01/06/2015 by christiney40 (1 review written)

I had two roman blinds made, one very small and one medium sized. They cost me a total of £550.00. What a rip-off! I was lead to believe by their salesman that no stitching would show through the top fabric. It does.According to the salesman I picked a 'more expensive' fabric (the original quote was £630 until I winced) so how come this more expensive fabric has the quality of a J-Cloth. I have made roman blinds myself so I know what I'm talking about. I did call their customer services… Read Full Review

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“QUESTIONAIRE”

Written on: 28/05/2015 by To66y (1 review written)

FIRST OF ALL I WOULD LIKE TO SAY WE ARE VERY PLEASED WITH OUR BLINDS, EVERYTHING ABOUT THEM ARE GOOD. TODAY YOU ASKED ME TO COMPLETE A QUESTIONAIRE WHICH I WAS HAPPY TO DO UNTIL I CAME TO THE QUESTION ON WHAT OUR INCOME WAS. I FAIL TO SEE WHAT THIS HAS TO DO WITH YOU ,SO AS A RESULT I DID NOT COMPLETE THE QUESTIONAIRE, WHICH I FEEL IS A SHAME… Read Full Review

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“Horrendous Customer Service”

Written on: 21/05/2015 by Khalil7 (1 review written)

Ordered on the basis of completion date, weren't the cheapest but decided installation date was more important. Fitter turned up later than expected, didn't check blinds were correct before coming. Advised as he was leaving that a number of blinds were incorrect and he couldn't complete the job. Customer Setvices Dept attrocious, imagine double glazing call centre and you won't be far off. I'm would avoid and would not recommend Hillarys to anyone… Read Full Review

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“AVOID USING THEM - Shocking Level of Service”

Written on: 21/05/2015 by Lailah468 (1 review written)

First contact was great with Hillarys blinds. Made an appointment and a specialist arrived to give advice and measure up. He explained that the next stage of the process was survey and fit. You pay 50% when you order and 50% when fitted - of course you need to be there when this happens so I paid up front to enable a family member to be there for the fitting RADIO SILENCE Eventually I get a call from a confused fitter who really wasn't sure what he was coming to do... he didn't call me back… Read Full Review

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“no to Hillary's in future”

Written on: 21/05/2015 by BillyPatterson (1 review written)

5 visits so far and the experience just gets worse- first person priced it and took 50% in advance-2nd visit to measure up _3rd visit to fit one small Venetian blind -what a disaster after an hour he left without being paid ! He first fitted the blind which wasn't positioned correctly -not that he realised until I showed him· He then agreed it was a centimetre out· This meant redrilling for the brackets - so left him to it· He was stretching over my sink unit but refused my offer of a step… Read Full Review

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“BAD EXPERIENCE OVERALL”

Written on: 12/05/2015 by terez (1 review written)

I had the most horrible experience of customer service at Hilarys blinds. Watchdog had it put really nicely when they did a run for hilary's blinds service "hilary's do they measure up?". I had a hilary's rep to visit me at home to get a quote for blinds he gave me the quote and also a number 2 in my bathroom which I had to clean up after he left. Despite that I rang to say that I wanted to go ahead with the order and paid for the deposit. He promised that I would hear from Hilary's very soon… Read Full Review

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“never turned up, never phoned”

Written on: 04/05/2015 by cheshiredog777 (1 review written)

Family up showered, bed made rooms tidy ready for HILLARYS to come & measure up for bedroom blinds. Rep will be here between 9am & 12, waited & waited, no show no phone call Phoned office, girl said she would contact rep & phone me back, No call back. Phoned office,same girl said she would contact rep & phone me back, its now 12.45pm, I told her not to bother Lovely way to spend a bank holiday. Thanks Hillary's Mrs Benzie… Read Full Review

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“ hillary blinds do not fit ”

Written on: 27/04/2015 by wetnwindy55 (1 review written)

had man round to measure front room and bedroom for vertical blinds,chose the ones we wanted not the cheapest ones because some of the material was very thin, the same man fitted the blinds but was not pleased how they closed because on the corners of the bay windows where the blinds meet there was a gap so when lights on you can see in the room, also fixing screws was left out on main rail, had him back to sort the gap out only he couldent do it said he would come back and take pictures of… Read Full Review

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