Hillarys Blinds Reviews - www.hillarys.co.uk

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Latest Reviews

“waste of time”

Written on: 27/08/2015 by Eden182 (1 review written)

waited all night for them didnt turn up no phone call or any contact . waste of timeeee… Read Full Review

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“Not worth the expense”

Written on: 24/08/2015 by danielebradshaw (1 review written)

Bad crafmanship and bad quality.Strings are now breaking off after a few month. Never again… Read Full Review

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“Hillarys Blinds - Absolutely Awful Company”

Written on: 19/08/2015 by Morseou59 (1 review written)

My parents ordered wooden shutters from Hillarys in November 2014. They were told there would be a delay with the order, due to the Christmas holidays and also because the shutters are made in China. The order was in fact delayed longer, because of the Chinese New Year holiday. Eventually, the installation was set for mid-February 2015. When the fitter arrived, he immediately realised that the shutters were the wrong size and would not fit. Therefore, new shutters were ordered from the… Read Full Review

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“Had blinds fitted today. 17.8.15 and could not be more...”

Written on: 19/08/2015 by Frank458 (1 review written)

Had blinds fitted today. 17.8.15 and could not be more pleased with the service from start to finish. Scratchby was really helpful and professional, on time, courteous and did a brilliant job. The product and fitting was excellent, hsve read some not so good reviews and was a bit dubious but glad went ahead with Hillarys. Would recommend them to anyone. Thanks Scratch. … Read Full Review

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“Less than happy about refund.”

Written on: 14/08/2015 by Johanna441 (1 review written)

Saleman turned up on time but and was helpful. We then encountered a problem with fixing. He said it was down to the fitters and could possibly be solved and he would send his best fitter to look at the job[ He called fitter and took photos which he sent] so ordered blinds and paid 50% up front. Fitter arrived next morning and suggested that as they could not make blinds to fit we "cut a bit out of the main load bearing beam to the front of our house". Not really an option!!! so we cancelled… Read Full Review

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“No flex for the disabled”

Written on: 12/08/2015 by KathrynO (2 reviews written)

My mother, who is disabled and pretty much house bound, bought a vertical blind for her french doors to give her some privacy in her ground floor flat. She doesn't get out much so being able to look at the birds from her chair brings her a lot of pleasure. The blind she purchased from Hillary's was a considerable cost, but the reputation of the firm, we felt, warranted this. They fitted and were helpful. 5+ years later, the blind is still in full working order, but just needed the chain… Read Full Review

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“Don't use”

Written on: 10/08/2015 by clloyd123 (1 review written)

I would never use this company again. I paid a deposit of 980 pounds deposit back in April and still do not have my blinds fitted. The so called advisor had no knowledge of the products he was selling and I have since been told that I can't have the blinds fitted that he quoted for but they have not refunded my deposit. When I call the person dealing with this she will not speak to me and she doesn't call me back. Their customer service is disgraceful and unhelpful… Read Full Review

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“The 50% discount offer”

Written on: 09/08/2015 by Carley180 (1 review written)

I was talking to an advisor who has recently stopped working for Hillarys, he said he was often asked by customers " Is this really a 50% discount you are giving me?" This was a very difficult question to answer honestly. He told me that he always remembers the answer he got from the sales manager for the Berkshire area when he spoke about discounting, they said that as long as Hillarys were getting £100 for each blind then they were making money. So that's what you need to bear in mind… Read Full Review

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“exellent quality ..”

Written on: 08/08/2015 by efPalmer1973 (1 review written)

Extremely happy with product, fitting & service. Blinds are well fitted & good quality. There was a problem with 1 of blind pulls which was rectified within days. I am now having the rest of my windows done-they also look very lovely from outside! Very satisfied & highly recommended… Read Full Review

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“Very happy with my purchase, Gateshead franchise”

Written on: 26/07/2015 by SueFlo (3 reviews written)

Very happy with both the product and service received from Hillarys. I purchased 3 sets of blinds to be made to measure and fitted to my living room and kitchen windows. The product is of very good quality and the fitting service I received was excellent considering I live in an old house with uneven windows etc and there were a few challenges to getting the blinds to fit however this was handled very professionally and I am delighted with the results. The person who advised and sold me the… Read Full Review

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“left with a pile of rubbish”

Written on: 23/07/2015 by TyreseGleason396 (1 review written)

We had to pay in full and wait 3 weeks when we ordered our blinds.The fitter thought nothing of trailing in and out to his car and straight onto new cream carpets with his shoes on.He left dust allover after drilling,but the most annoying part of the service is that he left all the packaging including 7 6ft long cardboard tubes and boxes outside my house which the council won't take.I would never use hillarys again,as you get people who obviously sub contract to hillarys and only get paid to… Read Full Review

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“Appalling”

Written on: 16/07/2015

Customer service awful. Despite several phone calls to sort out problem with order of blinds never got call backs as promised. Repeated texts saying Blinds were being fitted and no one turns up! Turns out wrong codes now so can't supply now. They are happy to say for my inconvience can give me 10% off deposit paid. Had agreed other blind order to be fitted, blinds that I wish now I had said no to as as the blinds we really wanted could not be fitted would never have gone ahead in the first… Read Full Review

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“Bad Customer Service!”

Written on: 11/07/2015 by C_Dodia (1 review written)

Really bad customer service!! I've had appointments booked with them 3 times and nobody's turned up!! I am so disappointed! I've even called and complained when nobody turned up the second time, the lady on the phone was understanding an apologised and rebooked it for the third time! On the third occassion, I got a call to tell me that they need to cancel the appointment, without giving me a reasonable explanation. I had the appointment booked weeks in advance and had even taken time off work… Read Full Review

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“very dissapointed”

Written on: 02/07/2015 by ReesePorter (1 review written)

I ordered 6 blinds for a sun room when they were fitted there was one missing and one the wrong colour. They apologised and said it would be ratified in a few days,several weeks later i still hadn't heard anything when i ran up they apologised again and said it would be dealt with asap . Another week went over, still no contact by now i am getting a little annoyed as felt they weren't doing what they were promising on the telephone .After ringing again they promised the manager would ring me… Read Full Review

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“Abysmal 'Free' Service!”

Written on: 26/06/2015 by regcs (1 review written)

I've just had a terrible experience with Hillary's customer services. The service I received concerning an appointment I had arranged at a holiday apartment we had just bought, a few hours from our home left me seething. The advisor was due to appear anytime between 12noon and 3pm. We made a special journey to meet him there (we had to be at the apartment several days before but the advisor was not free then). We drove for two hours and sat waiting for the next three hours. I then rang… Read Full Review

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Amason's Response to regcs's Review

Written on: 02/07/2015

Similar happened to me adviser didn't turn up to my home ,when i rang them they apologised and he came a week later , ordered 6 blinds and 5 turned up 4 weeks and several calls later the remaining blind still not here coming to take them down and get my money back wish i had never gone to them probably did you a favour not turning up as the quality is not great either

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“Made to Measure Curtains - unfortunatley they were too...”

Written on: 22/06/2015 by EvanDaniels194 (1 review written)

I ordered two black out roller blinds, one roman blind and one pair of black curtains. Blinds were find. Curtains however where approximately 3 inches too short. Being a reasonable customer, I accepted that mistakes happen, and didn't complain. I was advised that I needn't pay the remaining balance until completely satisfied and that someone would be in contact. Approximately one month later, I had to ring customer services. A few days later, the original fitter came round again. He… Read Full Review

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“The opposite of company care”

Written on: 19/06/2015

We spent many thousands of pounds with this company: blinds and awnings. Their level of customer service is zero and seems to amount to working out how much money they can screw out of customers.If you want some of that - go ahead and buy something from them. No doubt the company makes so much that they do not need to bother with their customers - ask yourself if you want to be part of that One we bought was a particularly expensive awning over our back patio with a motor to take it in and… Read Full Review

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“Vertical blinds”

Written on: 15/06/2015 by Pete1932 (1 review written)

Good service with regards to quotation and fitting… Read Full Review

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“Awful. Just awful.”

Written on: 14/06/2015 by FrancescaSaunders (1 review written)

One of the worst companies I have ever dealt with. They employ surveyors who are incompetent and can't measure windows properly. They employ fitters who are rude and couldn't care less about the client. They employ drone like automatons who work in their office who publically make out they are concerned at the situation and want to put it right then send you shirty emails basically telling you to put up or shut up(without any meaningful apology) and finally they expect you - despite their own… Read Full Review

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“No spares available from hillarys blinds”

Written on: 12/06/2015 by 2020320WM. (1 review written)

Very disappointed with Hillarys explanation of why I cannot order spare slats for PVC Blinds which cost me a lot of money.Do not recommend these blinds not strong where they clip on to rail and when I tried to order new slats I was told I had to order new blinds.As you can imagine these PVC are very expensive and they say they get them from abroad and cannot order spares only full blinds .Can anyone tell me why when they come as single slats spares cannot also be ordered from abroad.This should… Read Full Review

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