Hillarys Blinds Reviews - www.hillarys.co.uk

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Latest Reviews

“(Still) disgruntled”

Written on: 24/03/2015

Never having been able to afford a made to measure service while raising the family (let's face it, it's not a cheap option!), we did so on this our latest (and probably last) house move, hoping and expecting to get something a bit more superior. not so far. We are still pleased with our choice of material, and as such the curtains look lovely - if a bit too wide for the pole (even though measurements were taken by the 'consultant'). We expected pinch-pleat tops to be just about the pole width… Read Full Review

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“Bad Fitting”

Written on: 21/03/2015 by Endike161 (1 review written)

I've recently moved house and wanted Hillary blinds to fit my blinds before I moved in. That was my first mistake. After some time they actually fitted my blinds very badly. I have contacted the fitter and of course he is not interested he has been paid. My first contact with customer service they refunded 20 pound Wow. Other things went wrong and lie replacement blind didn't turn up after being assured it would be out next day delivery to the fitter in Hull. Again this didn't happen. They then… Read Full Review

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“The service was fantastic right from inquiring to...”

Written on: 20/03/2015 by birungi (1 review written)

The service was fantastic right from inquiring to fitting.The representative was helpful,the blinds were fitted on the due date and they are excellent.WELL DONE HILLARYS!!!!… Read Full Review

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“Worst Experience Ever”

Written on: 18/03/2015 by arabellachichester (1 review written)

Do not touch Hillarys Blinds with a barge pole. I have never experienced such horrendous customer experience in my life. It all started with them first getting the order wrong, charging me twice and then me having to chase for a refund three times. When it finally came to fitting (4 months after the first measurement), I chased the salesman to confirm the fitting date, which they did, took the day as unpaid leave off work and then they never showed. I called to complain and they hung up on me… Read Full Review

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“Avoid”

Written on: 09/03/2015 by MrsFrance (1 review written)

I ordered shutters, was not told of a 10 week lead in despite telling the representative I needed these to be installed in time for our holiday let business going live within four weeks. She took the deposit. When I found out I was told nothing could be done. Then eventually was offered a refund - in 14 days. Which means my business opening date is further sabotaged as the window coverings budget is in Hilary's pocket not mine. So angry. Misleading, misrepresented, and woman at customer… Read Full Review

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“complete rip off”

Written on: 05/03/2015 by lorjones (1 review written)

Do not use this company whatsoever I wish I had read the reviews of this complete and utter expensive ripoff merchants ever. I had a appointment date on the 4th of march for my ripoff expensive curtains to be fitted, guess what! I waited in all day for the people to come and fit my expensive ripoff curtains u guessed it no one turned up. I Telephoned customer services so they could tell me what has happened all they did was left an answerphone message on his mobile to contact me but he has not… Read Full Review

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“Excellent service”

Written on: 03/03/2015 by BrendenGreen75 (1 review written)

The ordering process and the install was painless and the service was brilliant. Post sale support is also excellent, I took the blind down for the first time this weekend and have developed an issue with one of the mounting brackets. I called customer service this morning and I had the option of either someone coming round to have a look at the problem or they could send me the parts in the post free of charge. I've opted for the parts and they are sending a spare. I couldn't fault the… Read Full Review

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“Dont bother ! ”

Written on: 26/02/2015

Unfortunately I have to award at least one star .. Hilary's representative came to my house on 28th Jan and measured up for 6 large blinds , so this was a sizeable order . He seemed like a nice chap When I hadnt heard anything 10 days later I rang Hilary's . They promised to call him and also email him to find out why no quote had materialised. Still heard nothing a week later so I rang back . Had I really called them ? said the bloke in customer services as he couldnt find a record of my… Read Full Review

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“Disorganised”

Written on: 12/02/2015 by joshid (1 review written)

I was pressured into buying my shutters before the Christmas rush and was told had a 6 week wait. I paid my deposit. Two days before the fitting was due I was called by the fitter saying my shutters have been lost and there is no way of locating them on a weekend. Then got a call 3 days later saying the shutters had been found and they a organised a new fitting date 2-3 weeks after the original date. When it came to paying my outstanding bill, they had got the figure completely wrong from when… Read Full Review

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“Highly recommend ”

Written on: 10/02/2015 by Alisoncraig (1 review written)

Have used hillarys a few times,had conservatory blinds fitted by Mr Browne,he did a fantastic job and again was really pleased with the service. I would highly recommend. … Read Full Review

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“Poor fitting blinds”

Written on: 09/02/2015

I have purchased blinds from Hillary's before and they were fine - but these new ones I bought from them are terrible - there are big gaps in the verticals letting light in, and giving no privacy. I would definitely not recommend them to a friend - they could have redeemed themselves when I spoke to Customer Care this morning - but quite frankly they were not very helpful. The fitter is returning 'sometime'and I feel this will not be the end of it - I have a fight on my hands I feel. THESE… Read Full Review

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“Poor Service”

Written on: 07/02/2015 by Davies1958 (1 review written)

I chose three appointment times with your on line service. I received a time and date for Tuesday January 27. 01.15 arriving between 12-3pm. nobody came, I then sent a email informing you of this, that same evening I received a phone call the lady in question told me my appointment had been changed to the following week on the Wednesday. I informed her that I hadn't been contacted and it wasn't convenient, I then asked her if you did Saturday appointments she said she would have to ask the… Read Full Review

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Lorjones's Comment

Written on: 05/03/2015

I had an appointment for the 4th of march 2015 for my curtains and blind to be fitted between 12-3pm, I waited in all day but no one turned up i telephoned customer services who left a message on the salesman mobile phone to telephone me, but again no message . I am talking about £1000 curtains not cheap but i thought I was getting the best what a joke. Iam still waiting for the salesblike who came to my house to make contact I have left a message on his mobile, do not use this company whatsoever I wish I had cancelled my order in the first 2 days I will be going to NEXT in future Anyone thinking of having new curtains stay away from HILARYS COMPLETE RIPOFF

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“Just incompetent!”

Written on: 06/02/2015 by Dowddh454 (1 review written)

I should have paid more attention to the poor reviews on this site! Booking an appointment online seemed easy, my 1st, 2nd and 3rd preferences were Monday, Tuesday or Wednesday evening....... Hillary's duly booked my appointment for Thursday morning! Not a good start but I was willing to give them a chance. We finally agreed on an evening that suited both ourselves and the rep then I waited..... And waited.... And waited! No show, no phone call, no email....nothing. Think I've had a lucky… Read Full Review

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“Damage to property”

Written on: 20/01/2015

The fitter was left in the bathroom to fit blinds. I checked the blinds when he had finished and they were fine and seemed to be fitted well. The fitter left, and afterwards I went into the bathroom to clean the washbasin and found that the sink plunger lever had been damaged and I was unable to empty the basin. I contacted Hillarys and was asked to email a report and photographs. I did this immediately. No response from anyone as yet. They didn't seem interested… Read Full Review

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“Shocking customer service , poor product”

Written on: 01/01/2015 by Bender470 (1 review written)

Waited 4 months for an overpriced ill fitting roller blind . Shutters don't fit and are not bespoke as paid for. Customer service disgusting never ring bzvk and are rude. No management available to make any comment . DO NOT USE!!!… Read Full Review

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“After sales service”

Written on: 04/12/2014 by Deborahx230 (1 review written)

12 months after fitting, blind fell apart. Told I would have to pay £20 for someone to even come to look at it never mind fix it. Will NEVER use Hillarys again… Read Full Review

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“roman blind”

Written on: 23/11/2014 by ElliotSinclair (1 review written)

I purchased the blinds 16/5/2014 ever since the installation the blinds have broken ,numerous visits by the engineer they still come adrift .I have text the engineer on the 14/11/2014 and had no reply I am thinking of going to trading standards as I keep getting told that this is the first time this has happened with this product my customer no is 7165417… Read Full Review

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“roman blinds”

Written on: 20/11/2014 by zoeedwards79 (1 review written)

we purchased the hilary blinds after seeing the advert, 50% off plus a further 10% if ordered before X date. We said to the advisor we can only afford the ones that are on promotion so dont worry about the expensive ranges. The advisor showed me one and said this is usually £400 for one window roman blind, he did some calculations then said so after discount £300, I said thats not 60%, oh yes sorry he said, I can do that all in with fitting for £500. With two screaming babies I said ok yes… Read Full Review

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“Awful after sales experience. Would not recommend.”

Written on: 20/11/2014 by Erickson154 (1 review written)

This is the second time I have used Hilarys and unfortunately the second time I have experienced poor customer service after parting with my money. Their customer services line are not well connected to the actual fitters - often when calling to chase them on appointment times for measuring, fitting, or being unable to get a response from my fitter directly the central customer services line will just try their mobile while I'm on the phone and then tell me they can't get through to them… Read Full Review

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“Highly recommend. ”

Written on: 19/11/2014

Had my conservatory blinds fitted today 19/11, would like to say I would highly recommend to friends and family. A big thankyou for such a friendly and professional job… Read Full Review

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