Create And Craft TV Reviews

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Create And Craft TV
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Latest Reviews

★☆☆☆☆

“Overcharged, missing items and very poor customer service”

Written on: 22/11/2016 by Jeanette3438 (1 review written)

I placed an order for brother scan n cut with freebies as per TV advert. The cost of the item was £449 but with club discount it took it down to £404.10. Item arrived 5 days later with no free items. Contacted them via phone and was promised a phone call back which never happened. Emailed them and got the response saying that the item I ordered did not include any free items and the cost was £449 so no refund offered. Apparently the item ordered was a different product code than the one I… Read Full Review

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★☆☆☆☆

“Cheated”

Written on: 21/11/2016 by Addysonx411 (1 review written)

Tried to place order over internet and it wouldn't go through. Then had a phone call from create and craft regarding my attempted order. Was asked if I wished to go ahead and order. I was pleased they rang as it was double discount. So he repeated my order to me and asked if I could use my £10 voucher. Price agreed at £303. searched my bank to find £338 plus £303 had been taken by them. Rang to be told to return items for refund. Rang again when 3 boxes arrived.Told not to send the one box… Read Full Review

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★☆☆☆☆

“Shocking, How are they allowed to trade!”

Written on: 18/11/2016 by billy-billbo (1 review written)

I ordered a few products for my Wife, for some reason the billed me 4 times. I called them up to see what was happening but was told 'Nothing to do with us' you ordered 4 times. I DID NOT, luckily I have the original email order confirmation which clearly shows a quantity of ONE. They would not let me speak to anyone in authority and so I had to contact my bank and file a fraudulent claim against them. I finally received my money back to my account after 6 weeks. I WOULD SAY AVOID THIS COMPANY… Read Full Review

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★☆☆☆☆

“Missing parcel 'has been delivered'!! ... NOT TO ME!!”

Written on: 18/11/2016

After several emails explaining I had only received one parcel out of three, I was told they'd do an investigation with Hermes. Next I got sent a letter where I had to sign to state I haven't received it from c&c plus they have even sent a print out from Hermes that shows where my parcel went with times etc but states it was posted through the letter box. As though I'm lying!! They may have posted it through a letterbox just not mine!! It's now 16 days late and I've still no idea where my… Read Full Review

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★★☆☆☆

“Great products, terrible delivery systems and support”

Written on: 19/10/2016 by Gorman219 (1 review written)

I recently purchased the Accuquilt and some dies, happy with the price and product but once you have placed your order the systems are terrible. You receive an e-mail to tell you your item has been despatched but no idea when it will be delivered ! The e-mail says within 3 days, log into your account and it gave me a day which had already gone by. You have no idea on what day or time your item is going to arrive and when its a large item you just know you need to be at home to take delivery… Read Full Review

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★☆☆☆☆

“BAD BAD BAD”

Written on: 14/10/2016 by KadenceSutherland495 (1 review written)

Ordered £130 worth of items, supposingly delivered in 3-5 days, it is now 10 days and no goods, I have been charged £11.98 postage and this is supposed to be capped at 6.99, I have just been refunded for 1 item that is supposedly not in stock but have not been refunded any postage and this is the heaviest item, 2i am still waiting for a paper pad and cannot justify being charged £11.98 postage for 1 paper pad, , I will never be buying from this company again, totally disgusted… Read Full Review

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★★★☆☆

“Great products, bad delivery”

Written on: 18/09/2016 by Abbey451 (1 review written)

Having ordered many products in the past I have never been disappointed with the products... when I finally receive them! Hermes is a bad company. Product go missing, claim the can't deliver, deliver to wrong address and IF they arrive the box is battered. This would have been 5 stars if it wasn't for the company they use to deliver their products. I have read many reviews on Hermes and they all say the same. Bad service. Sorry C&C but this really puts me off ordering. I spent a lot of money… Read Full Review

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★☆☆☆☆

“very poor”

Written on: 13/09/2016

I ordered this product for my neighbour. When it arrived, some of the card was creased and unusable. She phoned the customer service department who seemed completely uninterested in the problem. Also, my neighbour said the colours were much duller than the illustration. Since ordering and despite opting out of all marketing communications, I have received marketing emails and phone calls. We will not be ordering again… Read Full Review

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★☆☆☆☆

“very poor”

Written on: 13/09/2016

I ordered this product for my neighbour. When it arrived, some of the card was creased and unusable. She phoned the customer service department who seemed completely uninterested in the problem. Also, my neighbour said the colours were much duller than the illustration. Since ordering and despite opting out of all marketing communications, I have received marketing emails and phone calls. We will not be ordering again… Read Full Review

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★☆☆☆☆

“buy one get one free offer, be careful with the code.”

Written on: 06/09/2016 by MakaiHolmes (1 review written)

I recently made an order for the 1st time after watching create and craft on the tv whilst away, it was 6 tape pens buy 6 get 6 free, however when I got home I ordered them, put tape pens in the search engine and went from there, however I did not realise that there were 2 codes one for the offer and one not, I had ordered the ones not on offer even tho they were the exact same pens. I explained this to customer service and they were having none of it, basically saying it was my own fault and… Read Full Review

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★☆☆☆☆

“missing parcel”

Written on: 29/08/2016 by Barnett408 (1 review written)

I ordered some items for my mother,they use Hermes delivery for which have no numbers you can call to contact. My parcel says delivered and signed for. The item has not been delivered to myself. God knows where the parcel is. create and craft customer service is shocking. Hermes has zero contact details .DO NOT USE THIS COMPANY AND IF POSSIBLE NEVER USE HERMES DELIVERY… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 29/08/2016 by JamalKearney88 (1 review written)

I bought a Singer EM200 embroidery machine in April and have had nothing but problems with it. Finally got it sent back to create and craft and asked for a refund. Nothing happened, machine returned to me today, no email to say it was on its way.It's still faulty so asked for a refund again. Customer service is so slow and unhelpful. I know I will never buy from them again or recommend them to anyone… Read Full Review

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★☆☆☆☆

“terrible delivery”

Written on: 13/08/2016 by michellesays (1 review written)

delivery so bad, parcels missing items.broken packeging.stuff out of stock after they take youre money.pathetic customee services response to complaints. my advise...shop elsewhere or use amazon.you will get a better service… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS.”

Written on: 30/07/2016 by shaun66casper (4 reviews written)

WORST EVER EXPERIENCE ,MOST PRODUCTS NOT EVEN DESPATCHED FROM UK,POOR CUSTOMER SERVICE 3-4 DAYS RESPONSE TO EMAILS,AVOID… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 28/07/2016 by Hardynj234 (1 review written)

I decided to join the club as a first time user, to enable me to purchase items for my daughter who had just started making cards. After putting in an order my daughter explained I had ordered the wrong items, so I immediately contacted the company(on Sunday)to cancel the order who called me within an hour to say it wouldn't be a problem. The items at that point, hadn't been despatched. Checked my account on the Monday, they had despatched the most expensive items and the rest were in progress… Read Full Review

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★☆☆☆☆

“Don't buy. Buy at your peril. NOT GOOD VALUE FOR MONEY.”

Written on: 17/07/2016 by Kaleyg67 (1 review written)

You see them using glues. E.g.Everyday glue. Photo glue Glue lacquer. ALL LARGE SIZES BARELY FIT THE DEMONSTRATORS HANDS. When you order and receive them on average they are one and a half larger than than a bottle of nail varnish. My first and last order at a cost of twenty eight quid for three types of glue plus delivery. They are have a damn laugh. I'll go to the range Hobbycrafts or the works in future at least you can see before you buy. To put the icing on the cake their website is… Read Full Review

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★☆☆☆☆

“Bait and Switch Tactics”

Written on: 16/06/2016 by 8McFadden (1 review written)

I ordered a Sapphire die cutting machine on sale. Two weeks later I received a die set and scor-tape that I didn't order. I immediately called customer support and while the representative was very nice she couldn't actually help me except to email me a return label for the incorrect items and tell me that I would have to re-order the items I didn't receive. One problem - - - the machine was no longer on sale and I'd have to pay twice the price to get it! Does this company actually I'm… Read Full Review

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★☆☆☆☆

“Hermes”

Written on: 06/06/2016 by Whitakerka60 (1 review written)

Tracking information from Hermes "delivered to letterbox" is complete rubbish parcels are not being delivered… Read Full Review

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Pipburrage's Comment

Written on: 15/09/2016

This is the only area that let's the company down... the company they use to deliver. Very very bad service

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★☆☆☆☆

“Where are my deliveries”

Written on: 27/05/2016 by Somervilleft41 (1 review written)

absolutely disgusted. Im new to crafting and placed a good few orders within a week. ive actually receive. ive constantly kept sending emails asking whats going on but getting no response had one letter asking me to fill in and sign ive not received items. They have taken approx £300.00 out my bank including the club membership and not even received a badge to say im a member. Is it me or is this happening to others getting emails saying goods delivered when i havent. They just dont seem to… Read Full Review

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★☆☆☆☆

“Order delivery and customer services”

Written on: 13/05/2016 by EMG63 (1 review written)

I placed an order with C&C on 4 May 16 and was advised the proposed date for delivery was 10 May 16. Money taken out of my bank of 4 May 16 (that was actioned quickly) and I waited. The 10 May 16 came and went and yesterday 12 May 16 I wrote an e-mail to their customer service department and received a reply today which stated 'As we have checked, the items you purchased are Craft Universe items and will be shipped from the US. Please allow 14 working days for the order to be delivered'. I… Read Full Review

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Emg63's Response to EMG63's Review

Written on: 19/05/2016

I have still not received my items -19 May 2016 - rubbish service

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Emg63's Response to EMG63's Review

Written on: 20/05/2016

Si=till not received these items 20 May 2016

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