Create And Craft TV Reviews

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★★☆☆☆
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Create And Craft TV
Create And Craft TV
Create And Craft TV
Create And Craft TV

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Latest Reviews

★☆☆☆☆

“Where are my deliveries”

Written on: 27/05/2016 by Somervilleft41 (1 review written)

absolutely disgusted. Im new to crafting and placed a good few orders within a week. ive actually receive. ive constantly kept sending emails asking whats going on but getting no response had one letter asking me to fill in and sign ive not received items. They have taken approx £300.00 out my bank including the club membership and not even received a badge to say im a member. Is it me or is this happening to others getting emails saying goods delivered when i havent. They just dont seem to… Read Full Review

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★☆☆☆☆

“Order delivery and customer services”

Written on: 13/05/2016 by EMG63 (1 review written)

I placed an order with C&C on 4 May 16 and was advised the proposed date for delivery was 10 May 16. Money taken out of my bank of 4 May 16 (that was actioned quickly) and I waited. The 10 May 16 came and went and yesterday 12 May 16 I wrote an e-mail to their customer service department and received a reply today which stated 'As we have checked, the items you purchased are Craft Universe items and will be shipped from the US. Please allow 14 working days for the order to be delivered'. I… Read Full Review

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Emg63's Response to EMG63's Review

Written on: 19/05/2016

I have still not received my items -19 May 2016 - rubbish service

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Emg63's Response to EMG63's Review

Written on: 20/05/2016

Si=till not received these items 20 May 2016

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★☆☆☆☆

“Awful customer service,”

Written on: 11/05/2016 by Brooksk458 (1 review written)

I placed an order at the start of April and at checkout, was told that my order would be dispatched within 3 days but it still hasn't turned up. I got in contact to see where my products are and I received what seems like a computer generated reply which didn't address the issue, just told me to wait. I waited another week before emailing again, and was told there has been a mix up with their supplier and some orders didn't get sent to them. Fair enough, I run a business myself and I know… Read Full Review

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★☆☆☆☆

“Customer service appalling!”

Written on: 10/05/2016 by 980angela (1 review written)

I've always received good service up until now.I ordered an Accuquilt 3.5in die in Feb'16, I've since received 3 incorrect items and it still hasn't been resolved, despite several emails! I have to keep getting back to them as they never get back within the time frame they state. Very disappointed… Read Full Review

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★☆☆☆☆

“Dishonest Customer Service”

Written on: 04/05/2016 by LeiaBrown230 (1 review written)

I purchased a product from Create & Craft UK which became defective in 4 uses. When I queried the issue I was told it was a problem for the manufacturer and Create & Craft would not help! When I wrote a review of the product and the lack of customer service (offering a "1 Star") Create & Craft rejected the review! So all those people reading only positive reviews should beware that all the negative ones have been rejected by Create & Craft… Read Full Review

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★☆☆☆☆

“The Worst Company I've Ever Dealt With”

Written on: 30/04/2016 by Kaseny392 (1 review written)

I placed an order on 17.4.16, my order summary page stated that the order dispatched and delivery was due 22.4.16, I had an email on 21.4.16 to say that the order was cancelled and then the order summary page stated my order was Invoiced. Now, on 27.4.16 I got an email to say they were sorry that I had to return my order - WHAT????? - I never returned ANYTHING!!! They cancelled my order!!!! It has taken 2 phone calls to them to actually get my refund - if anyone wants to ring them, don't use… Read Full Review

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★★★★★

“Until Tattered Lace”

Written on: 29/04/2016 by Janice52 (1 review written)

Hi I have been a member of Create & Craft for a long time, and never had any problems with ordering, the goods or the delivery - until that is I took out a 1yr subscription for The Tattered Lace Magazine. I get the email telling me it's coming, and yes it does come - but and its a big BUT I keep getting COLD CALS now, and when I tell them I am not interested in buying what they want me too, they have the cheek to ask why I don't want to buy, I tell them I will order when I want anything and… Read Full Review

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★☆☆☆☆

“AVOID!!!!!”

Written on: 28/04/2016 by 211Moreno (1 review written)

Ordered some items from this company 2 or 3 weeks ago, no response from them whatsoever! Raised a PayPal dispute and they refunded me quickly but still no explanation or communication! What an awful awful company. PLEASE stay well away. … Read Full Review

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★☆☆☆☆

“Awful company to buy from and shocking customer service ”

Written on: 24/04/2016 by xfNichols139 (1 review written)

Avoid this company like the plaque if you can , shocking company to buy from and awful customer service , buy a magazine use the code and your order is cancelled! New customer to create & craft but I have ordered from ideal world before but am I not technically a new customer to Create & craft since I have never ordered from there? Just a scheme to get people's details to send junk mail if you ask me! My account will be closed now on both. Awful , telephone charges to speak to someone who… Read Full Review

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★★★☆☆

“Overseas customer service is extremely poor”

Written on: 22/04/2016 by ElianaPurcell (1 review written)

When things are going well and your order is processed and dispatched then C&C are great but they are greatly let down by their customer services. They use an overseas call centre which in itself is problematic trying to communicate with the operator. They often say they will call you back and they don't; it's just to fob you off. The cost of the calls is astronomical and nothing every gets resolved unless the UK team get involved. So as I say well all is going well they are great but you… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 22/04/2016 by Hatch1957 (1 review written)

Had an awful first customer experience. Will not be shopping with them again… Read Full Review

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★☆☆☆☆

“WORST customer service EVER!!”

Written on: 18/04/2016 by Lucas457 (1 review written)

Between April and June last year I spent £1,000's with this company on lots of orders. I had problems with around 80% of my orders - either damaged on arrival, never arrived or incorrect items delivered. I was left feeling incredibly frustrated with their terrible customer service. Staff did not understand my queries or complaints and sometimes just didn't bother reading my emails before replying with useless responses which were just a complete waste of time. I demanded my issues be… Read Full Review

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Ellestar's Comment

Written on: 18/04/2016

I am off to trading standards in regard to the same issue!
I have cancelled the item which never arrived ! They tried to tell me another was on the way when it showed no longer in stock!
I cancelled the flexi payment and still the take more money from my bank..
I then have to wait several days to have it refunded!
I am now seeking trading standards advice as at no time did they offer a cancelation of order and they keep taking money for an item I never received!
Membership cancelled I will never use this company again! Which is a shame because Cricut will never get any further business from me due to the inept staff at create and craft!

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★☆☆☆☆

“Create and Craft”

Written on: 14/04/2016 by Gordongc119 (1 review written)

On 3 March 2016, I ordered from Create and Craft television show the Brother FS130QC 130 Stitch Computerised Sewing machine which included an accessory pack. The machine arrived quickly within a few days. I notified Create and Craft Customer Services that the machine arrived but had no accessory pack. I have been back and forth to customer services by email many times - all I get is an automated reply saying we'll look into it and get back to you within 24 to 48 hours or one apologising that… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 09/04/2016 by lindmel (2 reviews written)

I ordered an item which took the company more than 5 days to dispatch. I was told it would arrive on the 5th April. On the 8th I went to phone them to find out where it was only to find out that you get charged 13p a minute plus a charge from your own service provider. I did not ring but emailed instead and got a standard message back. I refuse to ring this company to be charged for something which is their fault. Luckily I've paid by Paypal so will be claiming my refund via that. I think it… Read Full Review

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★☆☆☆☆

“lousy customer service”

Written on: 07/04/2016 by AntwanCullen (1 review written)

Placed an order and it never was filled. Received an email from customer service days later stating they could not fulfill my order with absolutely no reason why. Previous order took many WEEKS to receive. You think I would have learned. Never again. I'll buy in the US thank you… Read Full Review

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★☆☆☆☆

“a take on”

Written on: 04/04/2016 by 9teacups (1 review written)

Tried to renew my credit card but would not accept it. I had a letter with customer service on it saying 10 pence a min.so I phoned the first thing they said was the call was 13 pence then they went on talking machine and talked and talked and talked at the same time they are taking your money only to be told at the end the office is closed why didn't they say that in the first place… Read Full Review

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★☆☆☆☆

“Glad I checked”

Written on: 17/03/2016 by Reeves290 (1 review written)

I am so glad I checked here before bothering to go any further with this company. I was thinking about joining and buying a sewing machine from them. Before joining and ordering I wanted to check something out and contacted Customer Service. Unfortunately I too have had the frustrating "someone will respond to your query" emails but no actual response to my query. I did reply to them stating that I was still waiting but was asked for all the details again. Attached to my complaint was a copy of… Read Full Review

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Echoman's Comment

Written on: 01/04/2016

Shocking customer service. Overated presenters too!

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★☆☆☆☆

“HORRIBLE UNTRUTHFUL SITE!”

Written on: 21/02/2016

Horrible Site to order from. Two Times item was cancelled due to " technical difficulties " .AFTER 2 WEEKS... Keeps saying item is in stock ..whats up here ? Is it some way to make a few pennies by holding millions of customers payments for 14 days and get a bit of interest and then refund the $$$ and not fulfill the order ???? After awhile , the bank account would grow pretty darn big , eh? I am wondering if this is a trick?… Read Full Review

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Echoman's Comment

Written on: 01/04/2016

Same here....they are less than genuine.

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★☆☆☆☆

“AT first I thought this was great! Crafting home...”

Written on: 15/02/2016 by Reesei493 (1 review written)

AT first I thought this was great! Crafting home shopping. I could deal with longer shipping as I was informed items ship from UK. I am in US. I was ordering from UK sites and paying at the current Euro to dollar rate. So I thought this new show was wonderful. Placing my first order I was a little concerned because the order taker did not have a good command of the English language. Further communications with their order line revealed all the order takers were bad. Shipping too long and I was… Read Full Review

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Echoman's Comment

Written on: 01/04/2016

Rubbish customer service. Not interested in their paying customers at all!

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★★☆☆☆

“Horrible Customer Service”

Written on: 13/02/2016 by PatriciaNewtonEl (1 review written)

I had a problem with flexi-pay and called Customer service and was told to wait until they contacted Corp Office. After several weeks they said "still waiting for Corp. we will contact you." All the time they were charging my account $20.00 a month, total $60.00. Problem still not solved, they sent my account to collections for a problem they caused. I loved shopping Create & Craft until dealing with Customer Service. No one seems to know what they are doing. Now they blocked me like I was… Read Full Review

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