Create And Craft TV Reviews

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Latest Reviews

★☆☆☆☆

“ Do not waste your money by joining their club.”

Written on: 13/09/2017 by Frazierrw36 (1 review written)

Made the mistake of joining their club, total waste of time and money, whenever I logged on to their site, as a member it would not recognize me, so rarely did I get the 10% discount, on complaining to their services by phone, I was told it was my fault as they had registered me twice? I only had one membership number, so How did I cause this? This excuse was used twice,you would think if a mistake was made once it would be corrected, so it would not happen again? There customer services are… Read Full Review

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★★★★★

“Excellent service, no complaints at all.”

Written on: 12/09/2017 by ekBell459 (1 review written)

I ordered a sewing machine online on sat 9th sept before reading the reviews on here, I was very worried once I had read them I can tell you but this was without foundation- the correct sewing machine was delivered by Hermes courier at 10 am this morning, less than 2 working days, the best service I could wish for… Read Full Review

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★☆☆☆☆

“Still waiting for items order 2 weeks ago”

Written on: 07/09/2017 by Davis235 (1 review written)

I order 3 items from c and c 2 weeks ago and still not despatch I phoned up to till me that it as not been despacth yet and wait 24/48 hrs Been and gone This is the 5 item I have bought from them and there allways something gone wrong For example bought scan n cut to find in green bin outside and card in door telling me in a safe place I will not be using again ☹️☹️☹️☹️☹️… Read Full Review

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Torsry's Comment

Written on: 07/09/2017

Same with my order

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★☆☆☆☆

“Avoid like the proverbial”

Written on: 04/09/2017 by Lamonth111 (1 review written)

Worst experience of online shopping ever. Slow deliveries, incorrect order fulfilment, wrong items received, taking orders for out of stock items you name it they can do it. Extended delivery item, monies taken immediately from account, not when eventually despatched which is industry standard. Customer service - I wish, emails answered but only after chasing them, and then query not fully answered… Read Full Review

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★☆☆☆☆

“Delivering my order shouldn't be difficult ”

Written on: 18/08/2017

I've unfortunately got used to the poor delivery from create and craft and allow ages for them to deliver. But just recently it's got even worse. I've now been waiting 5 and a half weeks for my order. Multiple emails have been sent, with broken promises of an update within 24 to 48 hours. The last 3 chasers haven't even been replied to. They've taken the payment of course. My husband placed an order as a gift for me and that's now 12 days after the date of order and still no despatch date… Read Full Review

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Steveharris88's Comment

Written on: 18/08/2017

We are going through this now! Ordered on the 2nd August...they took payment and we're still waiting. We've emailed, telephoned but they just say that they'll get back to us. They never do. Unbelievable!

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Ratbag1946's Comment

Written on: 21/08/2017

I had so many problems with orders from c and c. So I sent an e mail to the chief executive at head office. Things got sorted pretty quickly. Give it go, you have nothing to lose. hope this helps

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Bettybalrog's Comment

Written on: 20/09/2017

Great ideas. I have had 4 recent orders with issues and am waiting for another order that looks like it is still in process despite taking the money a week ago. Who is the chief executive so I can tell them my recent issue, please

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★☆☆☆☆

“First Order Experience”

Written on: 13/08/2017

Not impressed ordered the Frank Lutterloh dressmaking system, it says items will be despatched within 3-5 days. Day 5 no notification of order despatched looked on website Track Order area says in progress whatever that means. Rang customer service and was told via automated answer that they had no information on my account, waiting to speak to customer service rep with thick foreign accent I could hardly understand and basically got no further forward other than it had not been despatched yet… Read Full Review

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★☆☆☆☆

“Get A GRIP C&C”

Written on: 07/08/2017 by 165Turner (1 review written)

Who on earth keeps voting you as the best shopping channel must be deluded you cant get your orders correct your delivery service is appalling you wait ages to speak to customer service and you sell these high ticket products (scan n cut) an we have to wait ages for the consumables to come into stock Permanent deals best ever price oh that is until then next weeks promotion Tip for viewers don't buy them on launch wait a few weeks and they will reduced !!! MUST DO BETTER … Read Full Review

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Melissa4's Comment

Written on: 10/08/2017

Amen I only receive half am order now have stopped watching and buying their products

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★★☆☆☆

“Broken promises concering orders”

Written on: 07/08/2017

I have had a lot of trouble with Create and Craft in the last few months. My latest order which is supposed to be dispatched in 3-5 days still hasn't been. Two of my previous orders have taken a month each to resolve. It seems that if I order TODO accessories they cannot fulfill the order but do not tell you this. Customer services are hopeless. I had to tell them what to do about my orders...eg refunds etc. I believe they are not based in the UK and phone lines to them are appalling. It… Read Full Review

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★☆☆☆☆

“Worat customer service”

Written on: 06/08/2017 by Tgiff (1 review written)

I had stepped away from c&c only because of their customer service. Had recently renewed my memberahip and thought I'd give them another go. I now have run into the same problems. I rwcently had to change to a new dwbot card, was told by customwr service that once the new card was rwgistered that my flexi pays would transfer... however, i tried making a purchase on friday and my account is blocked, not only did it bot transfer but they are now trying to charge me an admin fee. I tried to… Read Full Review

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★☆☆☆☆

“do NOT believe their emails”

Written on: 05/08/2017 by 1975Collins (1 review written)

Iordered the sillouette cameo 3,I had an email stating that my order had left the warehouse on 27 july 2017, as it is now 3 aug I decided to ring the automated service which stated that the order should have been with me yesterday the 2 aug.I emailed the customer service but have NOT had any response.So telephoned them, the person I spoke to says he will respond within 24 to 48 hours.So I am now waiting again.This is not the first time I have had problems, this is my third time in as many… Read Full Review

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★★☆☆☆

“Customer service and after sales is a very poor standard”

Written on: 03/08/2017 by Crafterbee (1 review written)

On more than a few occasions I have had orders not being despatched for well over a week so it takes so long to get my order. I ordered something on 23rd July and it bas only just arrived today! i do spend alot of money with create and craft so it annoys me when i have to wait so long and ive also frequently had incorrect and missing/damaged items. The customer service never respond in a way that I can understand, not even sure if the customer service centre is even in the UK. Having still not… Read Full Review

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★☆☆☆☆

“Appauling Customer Services”

Written on: 24/07/2017 by MikeBateman (1 review written)

I placed an order over a month ago, as I needed items for a project. I received part of the order, and waited to the rest to arrive. it never turned up. finally managed to get someone to understand in the call centre who raised an investigation, and a claim was allowed. They offered to send a replacement order, which I declined as I lost the project commission, so no longer required the items. I was promised a refund would be issued. Still no refund, and more calls to the premium rate… Read Full Review

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★☆☆☆☆

“Terrible Delivery Service”

Written on: 23/07/2017 by Holmangk139 (1 review written)

Ordered several items including a Scan n Cut. Hermes said it had been delivered to a secure location (what does that even mean?) last night despite the fact that I was in when they said they came. No-one came to the door! Turns out it had been sent back to the depot but I had to use the C&C premium line to find that out! 2 more "non deliveries" today even though I was in again! Can't contact Hermes to arrange a delivery time or pick up - as I do with Amazon who use Royal Mail. I'd rather pay a… Read Full Review

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★★★★★

“Response from head office”

Written on: 14/07/2017 by 50Ralston (1 review written)

Just goes to show folks, if you want action, go to the top. I was so fed up with the service I was not receiving, I sent an e mail to the CEO. Just a few hours later, I had a call from a very nice young man, who has explained the situation and promised action Asap. Fair enough seems like they are trying to sort things out. We shall await further developments!… Read Full Review

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★☆☆☆☆

“Bad delivery time etc”

Written on: 08/07/2017 by Ratbag1946 (1 review written)

Joined the club and ordered an item on 29th June. Item sold out quickly but had ordered mine before this happened, so expected to receive in 3-5 days as promised in their e mail of confirmation. Still waiting for item and club membership pack, 8/7/17. Also ordered more items on 1st July one has arrived, the other I am told by the automated service has been shipped and delivered! Not to me it hasn't! Called the customer service line (13p a minute!) after 8 minutes and no satisfaction, was cut… Read Full Review

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Annied801's Response to Ratbag1946's Review

Written on: 11/07/2017

I had a bad experience also. I ordered 3 items on the 27th of June my parcel arrived on the 3rd of June. When I saw it I immediately knew something was wrong as it was small for a parcel containing 3 items one of which was a blockbuster kit worth over £100 (although I purchased on sale for £40) when I opened it two of my items were in there plus one small hunkydory little book which I hadn't ordered. Somehow they'd managed to confuse my blockbuster Christmas kit with an everyday book worth £10! I didn't want to pay for a call so I emailed using the email address printed on my order which ended in .co.uk only to later realise it was incorrect and the actual email address ends in .tv! I double checked and it was definitely printed wrong! They seemed more concerned about getting their item back than sending me the one I'd purchased! It still hasn't arrived although I have just received an email this evening to say it has left the warehouse. Why it took a further week when they processed my complaint of the 3rd I have no idea. Surely given their error they would want good customer relations and send my item out faster. They have asked me several times to fill in a review on an item I haven't even received yet! Their site says they have won awards for their great customer service!
Even without this mess up how a leading craft shop can take 3-5 (and in my experience always 5) days just to dispatch an item seems crazy! Big companies like Amazon don't take this long or smaller companies. I do all my craft shopping online and no other company I use takes this long to deliver! Even if I sell anything on eBay I always dispatch within 2 days - and I'm a wheelchair user!
I totally agree won't use them again and definitely won't recommend!
P.S sorry for the rant!

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Ratbag1946's reply to Annied801's Comment

Written on: 12/07/2017

Hi Annie, sorry to hear about your bad experience. I have now received an e mail from them telling me that the item I ordered is being held up because the suppliers are having 'technical problems'. Would I be prepared to wait a bit longer or have a full refund! Guess what my answer was. So fed up with this, I have sent an e mail of complaint to the CEO! Could go on for ages about this, but will not bore you with all the details, now waiting to see how long it takes them to give a full refund. Best of luck to you.

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Ratbag1946's reply to Annied801's Comment

Written on: 12/07/2017

Well folks, who,would have thought it. There are some decent people out there after all. Sometimes it pays to go to the top, which is what I did. I sent an e mail to the CEO of Ideal World explaining the situation and within a couple of hours, had a positive response. One of his staff called me on the phone to clarify things and was very pleasant and understanding . The upshot is, I get my order in the next few days. So next time something makes you mad, go to the boss himself, you don't have to be rude or abusive and it often pays dividends.

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Ratbag1946's reply to Ratbag1946's Comment

Written on: 17/07/2017

Yeah well, seems like my optimism was misplaced. E mail from c and c Thursday saying my order was being sent out that day and ' will be with you shortly'. Here we are Monday , no notification from Hermes to say when it is being delivered, so guess I am going to have another long wait. I feel another message to head office is due!!!

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★☆☆☆☆

“Ha ha ha !!!”

Written on: 05/07/2017 by ArmandoSweeney (1 review written)

I ordered a product I knew would sell out fairly quickly so I ordered 5 and waited patiently for the order to arrive. Now I'm not sure who dispatched the order C&C or the supplier but I received just two of the five with an invoice for the full five. No apologies no reduction in cost. I had to ring on a 13p a minute phone line to get my money back. Obviously they didn't have any left in stock as it had sold out fairly quickly. Now that's was frustrating and somehow from previous problems I… Read Full Review

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★☆☆☆☆

“DO NOT USE!!”

Written on: 27/06/2017

I bought a Cutterpillar Crop on Flexipay, which was not fit for purpose. I contacted C& C and they said as I had never returned an item before, they would arrange for it to be collected. It was collected by Hermes who didn't have a tracking number for me. I was told by them that I would get the tracking number from C& C which turned out to be rubbish. I was provided with a collection receipt though. I contacted them and was told by one person they had received it and I would get my refund in 14… Read Full Review

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★☆☆☆☆

“Rubbish ”

Written on: 24/05/2017 by DerickHays341 (1 review written)

What a bad experience!i will never shop with them again. I received the wrong item in my order and they wanted me to pay the postage to return no way if they want it back they can fetch it. Customer service was awful she didn't know what she was doing. I would not recommend to anyone a total waste of time and money… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 18/05/2017 by Holder439 (1 review written)

no reply to emails customer service by phone very unhelpful waiting for refunds/ missing items woeful… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 16/04/2017 by Jjcraft (1 review written)

Sent several emails about a product availability date, was promised email but still waiting, product now showing as sold out. Why launch something new without having much stock, and why is it so difficult to find out date for more stock being available. Also agree with previous comments about the presenters, their inane chatter drives me nuts, seldom watch the programmes now because of this, such a shame as could be an excellent show if the demonstrators were allowed to get on with their demos… Read Full Review

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