Create And Craft TV Reviews

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Media Gallery for Create And Craft TV

Create And Craft TV
Create And Craft TV
Create And Craft TV
Create And Craft TV

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Latest Reviews

★☆☆☆☆

“half of money back”

Written on: 24/05/2014

I purchased a 6 pack of magnetic sheets and a lge cosmic shimmer glue. When they arrived I realised I already had some magnetic sheets and the glue had split in the plastic bag and was leaking. I emailed them and they emailed me a returns label. I did all this within 6 days as you have to return items within 14 days. When I rec a refund for the magnetic sheets I got £9.00 back instead of £18.00 and I correctly rec my money back for the glue....except for the p&p I did email them about this… Read Full Review

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★★☆☆☆

“Post and packaging ”

Written on: 19/05/2014 by Minty29 (1 review written)

Why do you charge extortionate p&p per item for it to take well over 15 days?? If you paid these prices with other delivery company's ie Royal Mail I know for a fact it would be a next day delivery. If you order a collection with the company who say they do it night and day (they're orange) it costs £7 and will be delivered to you the same day. If you are going to charge these p&p prices at least make it next day delivery. I understand you are a busy company and dispatches will have a back log… Read Full Review

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Minty29's Response to Minty29's Review

Written on: 20/05/2014

Well were actually paying postage for no reason at all!!! I ordered 2 items paid two lots of p&p for one item to be stuffed inside the other items packaging. Really!!!!! £2.99 for something that weighs less than an envelope?? For it to be put inside another package anyway. Totally wrong

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★☆☆☆☆

“The Case Of The Missing Parcel!!!”

Written on: 28/04/2014

It all started so well until recently experiencing the case of the missing parcel like many others I have read about!!! The frustration of recieving an email at midnight informing me that my parcel including a stamp and die set had been delivered. I rang the customer service number straight away and they told me to ring in the morning, which I did but the system was down so I rang again 2 hours later, to be told they would have to contact Hermes who then would contact the courier!!! They did… Read Full Review

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★★★★★

“Hunkydory”

Written on: 27/04/2014 by Bulebell (1 review written)

I recieved the hunkydory magazine issue 16 about a month ago and was very pleased with it also surprised at the lovely card kits and beautiful toppers and decoupage i also like the wonderful adorable scorable card stock. i have not used them yet but will do any day now… Read Full Review

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★☆☆☆☆

“Missing item”

Written on: 07/04/2014 by Silvaer479 (1 review written)

I brought a brother scan and cut over two months ago and am still awaiting the missing item I have chased them at least 15 times and am just getting a polite apology every time saying they are looking into it. They do not seem to have a complaints number so I am not getting anywhere… Read Full Review

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Jacquizoo's Comment

Written on: 09/04/2014

On create and crafts home page theres a new customer services with no to different department got a big ? you cant miss it hope that helps you !!!

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★☆☆☆☆

“no joy ”

Written on: 31/03/2014 by McKinneymm414 (1 review written)

i was a new customer and i ordered a sewing book as my first order , it never came .i then ordered a sewing machine two weeks ago a toyota cev with loads of free feet, thursday this week i spoke to a lady who informed me that my order hadnt' been processed , wonderful all ready to make my curtains but what oh no machine. i have been waiting since for a phone call to say wether i can have the machine or not , i guess it's not. so i feel totally ripped off . i hadnt' even got my ten pound spent… Read Full Review

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★☆☆☆☆

“missing items never get investigated or replaced”

Written on: 26/03/2014 by McFadden432 (1 review written)

I have now had 3 seperate orders of serif software 'go missing' somewhere at Hermes - it is strange it is always serif software and not a coincidence I believe However, C&C are weak at investigating and will not apportion blame to hermes so order serif software through create and craft at your own peril… Read Full Review

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★★☆☆☆

“Exclusive spellbinders die set”

Written on: 23/01/2014 by Becingle (1 review written)

Been watching the show and live the new and exclusive set of dies, this includes garden bench, shuttered window, sage and basil etc . Nearly placed an order but when typed into Google you can buy all of them on eBay ! To me they are not exclusive to create and craft and shouldn't mislead viewers into thinking it's the only place to get them… Read Full Review

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★★☆☆☆

“Problem with flexipay”

Written on: 14/01/2014

I've used flexipay several times already so I know how it works.Today I ordered the tattered lace florentine offer along with other craft items. To my horror I received an email which confirmed that the full amount would be taken from my account.I called within minutes of the order being made. Tried sorting this with customer service. Only to be told that the order was already sent to suppliers and they could not cancel anything or amend to flexipay. There was nothing they could do. So I shall… Read Full Review

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★★☆☆☆

“Shocking Delivery times”

Written on: 06/01/2014 by redsquirrelsuk (3 reviews written)

I have only watched this since Christmas time. I ordered a few items as I am starting patchworking this month. Some arrived quite quickly others ordered earlier still haven't arrived. I emailed customer services to tell them that one item had not arrived. They replied by saying that another item I had ordered had been sent direct from the manufacturer, competely missing the point. I still haven't received the item but have to wait a further 10 days before they will do anything. Other… Read Full Review

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Dreggie15's Response to redsquirrelsuk's Review

Written on: 12/01/2014

I am having problems with an order I didn't receive. I emailed them to let them know about it and have only got automatic reply. 4 days later I got an actual email to say it would take 10 days to investigate!!! They take your money quick enough but don't refund it very quickly. Have asked C & C customer service why it takes 3-4 days to reply to a complaint and the twice I asked there wasn't any reply to my question. Had heard that they were bringing their call centre back to the UK but don't know if that has happened yet. Will let you know how this all turns out.

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★☆☆☆☆

“what a waste of time”

Written on: 21/12/2013 by rhua (1 review written)

Ordered goods 18th November, waited 3 weeks and still not arrived, emailed customer service, what a waste of time. Eventually was told that goods will be re dispatched. What a waste of time. 17th December goods still not arrived. 21st December at 4.06am, was informed by customer service tha a full refund will be given. 21st December 4.07am was told to disregard last email, goods will be dispatched in the 3/5 days (are they having a laugh, I wish I was) . Please create and craft learn a few… Read Full Review

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★☆☆☆☆

“custumer serviceices”

Written on: 03/12/2013

iwas told by custermer service that my goods had been dispached after three weeks i contacted them which was very hard to do iwas cut off twice by them and they said they call me back which they did not when i finaly got through againe they said that my goods were out of stock and i would have to wait till they come in the sale againe i said why did you take our money if the goods were out of stock they said it was not there fault it was the conpany fault who made the goods who were to blame… Read Full Review

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★☆☆☆☆

“Worst Customer Service I have had the misfortune to call.”

Written on: 23/11/2013

Having rang order line I was told on no less than four occasions on same day to call back in half an hour as the "system was down". when I eventually tried to make a purchase I was told the item had sold out. Watching C&C the next day I noticed they had more stock in, so I tried again only to be told the same story, system down for maintenance and to try again in half an hour. I really wanted this item so I tried again and again and again, then the red mist descended and I could not control my… Read Full Review

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★☆☆☆☆

“membership of club..”

Written on: 06/11/2013 by loladuntont (1 review written)

buy membership once and see the money taken every 12 months despite what you do to cancel it. WARNING - never buy a membership unless you want it forever.... terrible programs with presenters talking drivel anyway - a complete waste of my life. … Read Full Review

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★★☆☆☆

“Worst Customer Service”

Written on: 28/10/2013 by shopper53 (1 review written)

A great channel, some nice products but the Customer Service is absolutely dreadful. If you have a problem you will have to phone their expensive customer service line and speak to someone who has not got a clue what you are talking about because you cant understand them and they cant understand you. When youre paying 10p per minute for the call it can be very frustrating and expensive. My problem took months to sort out and three letters which weren't even acknowledged. Just not worth it… Read Full Review

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★☆☆☆☆

“Dearer than other retailers”

Written on: 26/10/2013

Presenters tell lies I have just got ebosser paid £30 more than any other outlet presenter led me to believe that they were only company to stock it and it would be out of stock for ever … Read Full Review

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★☆☆☆☆

“Presenters and demonstrators”

Written on: 25/10/2013 by satudua (1 review written)

Would it be possible to remove all the childish presenters and allow the products to be demonstrated without inane comments from idiots who are not interested. To allow this infantile behavior is both an insult to the viewers and demonstrators. The only other place this sort of behavior seems to be tolerated appears to be The House of Commons,(another group of overpaid clowns)… Read Full Review

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Annoyed321's Response to satudua's Review

Written on: 25/06/2014

Totally agree they waste more time talking drivel than they do presenting. This channel needs new managers!

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★☆☆☆☆

“Abysmal Customer Service”

Written on: 22/10/2013

Some of the offers from Create & Craft are good although, after shopping around, I have found that most of their prices can be matched elsewhere. Also, most other craft companies have far better delivery times and charges than C&C. The main flaw with Create & Craft is that their Customer Service Dept is a total waste of time. Having incurred an additional cost of £1.20 (12 minutes on the phone to establish that an item was missing from an order), I received a promise that the said item would… Read Full Review

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★☆☆☆☆

“ONLY INTERESTED IN GETTING YOUR MONEY”

Written on: 14/10/2013

THEY SAID MY ORDER HAD BEEN SENT WENT ON HERMES TRACKING SITE FOUND IT WAS DAMAGED GOING BACK TO SENDER EMAILED CREATE AND CRAFT THEY SAID THEY KNEW IT WAS DAMAGED BUT HAD GOT TO WAIT TILL THEY GOT IT BACK WHY? THEY HAVE HAD MY MONEY WHY COULD THEY NOT SEND OUT THE REPLACEMENT ORDER RIGHT AWAY. THE DAYS WAITING IT WILL PROBABLY BE OUT OF STOCK.RINGING CUSTOMER SERVICES COSTS MORE MONEY RUBBISH SERVICE… Read Full Review

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★★★☆☆

“Not always the best deals around”

Written on: 04/10/2013 by Crafter249 (1 review written)

I joined create and craft when I got back into crafting a few years back and have spent hundreds n hundreds on craft goods over the years. I have never had any issue with the service although I hate the sales pitch "we are all one big happy family" when the aim of the presenters (online shop assistants) is to make you BUY regardless of how nice they are about it! While, presenters often say they are offering great deals my experience over the last year or so is the opposite and subsequently my… Read Full Review

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