Create And Craft TV Reviews

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Create And Craft TV
Create And Craft TV
Create And Craft TV
Create And Craft TV

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Latest Reviews

★★★★★

“Until Tattered Lace”

Written on: 29/04/2016 by Janice52 (1 review written)

Hi I have been a member of Create & Craft for a long time, and never had any problems with ordering, the goods or the delivery - until that is I took out a 1yr subscription for The Tattered Lace Magazine. I get the email telling me it's coming, and yes it does come - but and its a big BUT I keep getting COLD CALS now, and when I tell them I am not interested in buying what they want me too, they have the cheek to ask why I don't want to buy, I tell them I will order when I want anything and… Read Full Review

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★☆☆☆☆

“AVOID!!!!!”

Written on: 28/04/2016 by 211Moreno (1 review written)

Ordered some items from this company 2 or 3 weeks ago, no response from them whatsoever! Raised a PayPal dispute and they refunded me quickly but still no explanation or communication! What an awful awful company. PLEASE stay well away. … Read Full Review

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★☆☆☆☆

“Awful company to buy from and shocking customer service ”

Written on: 24/04/2016 by xfNichols139 (1 review written)

Avoid this company like the plaque if you can , shocking company to buy from and awful customer service , buy a magazine use the code and your order is cancelled! New customer to create & craft but I have ordered from ideal world before but am I not technically a new customer to Create & craft since I have never ordered from there? Just a scheme to get people's details to send junk mail if you ask me! My account will be closed now on both. Awful , telephone charges to speak to someone who… Read Full Review

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★★★☆☆

“Overseas customer service is extremely poor”

Written on: 22/04/2016 by ElianaPurcell (1 review written)

When things are going well and your order is processed and dispatched then C&C are great but they are greatly let down by their customer services. They use an overseas call centre which in itself is problematic trying to communicate with the operator. They often say they will call you back and they don't; it's just to fob you off. The cost of the calls is astronomical and nothing every gets resolved unless the UK team get involved. So as I say well all is going well they are great but you… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 22/04/2016 by Hatch1957 (1 review written)

Had an awful first customer experience. Will not be shopping with them again… Read Full Review

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★☆☆☆☆

“WORST customer service EVER!!”

Written on: 18/04/2016 by Lucas457 (1 review written)

Between April and June last year I spent £1,000's with this company on lots of orders. I had problems with around 80% of my orders - either damaged on arrival, never arrived or incorrect items delivered. I was left feeling incredibly frustrated with their terrible customer service. Staff did not understand my queries or complaints and sometimes just didn't bother reading my emails before replying with useless responses which were just a complete waste of time. I demanded my issues be… Read Full Review

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Ellestar's Comment

Written on: 18/04/2016

I am off to trading standards in regard to the same issue!
I have cancelled the item which never arrived ! They tried to tell me another was on the way when it showed no longer in stock!
I cancelled the flexi payment and still the take more money from my bank..
I then have to wait several days to have it refunded!
I am now seeking trading standards advice as at no time did they offer a cancelation of order and they keep taking money for an item I never received!
Membership cancelled I will never use this company again! Which is a shame because Cricut will never get any further business from me due to the inept staff at create and craft!

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★☆☆☆☆

“Create and Craft”

Written on: 14/04/2016 by Gordongc119 (1 review written)

On 3 March 2016, I ordered from Create and Craft television show the Brother FS130QC 130 Stitch Computerised Sewing machine which included an accessory pack. The machine arrived quickly within a few days. I notified Create and Craft Customer Services that the machine arrived but had no accessory pack. I have been back and forth to customer services by email many times - all I get is an automated reply saying we'll look into it and get back to you within 24 to 48 hours or one apologising that… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 09/04/2016 by lindmel (2 reviews written)

I ordered an item which took the company more than 5 days to dispatch. I was told it would arrive on the 5th April. On the 8th I went to phone them to find out where it was only to find out that you get charged 13p a minute plus a charge from your own service provider. I did not ring but emailed instead and got a standard message back. I refuse to ring this company to be charged for something which is their fault. Luckily I've paid by Paypal so will be claiming my refund via that. I think it… Read Full Review

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★☆☆☆☆

“lousy customer service”

Written on: 07/04/2016 by AntwanCullen (1 review written)

Placed an order and it never was filled. Received an email from customer service days later stating they could not fulfill my order with absolutely no reason why. Previous order took many WEEKS to receive. You think I would have learned. Never again. I'll buy in the US thank you… Read Full Review

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★☆☆☆☆

“a take on”

Written on: 04/04/2016 by 9teacups (1 review written)

Tried to renew my credit card but would not accept it. I had a letter with customer service on it saying 10 pence a min.so I phoned the first thing they said was the call was 13 pence then they went on talking machine and talked and talked and talked at the same time they are taking your money only to be told at the end the office is closed why didn't they say that in the first place… Read Full Review

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★☆☆☆☆

“Glad I checked”

Written on: 17/03/2016 by Reeves290 (1 review written)

I am so glad I checked here before bothering to go any further with this company. I was thinking about joining and buying a sewing machine from them. Before joining and ordering I wanted to check something out and contacted Customer Service. Unfortunately I too have had the frustrating "someone will respond to your query" emails but no actual response to my query. I did reply to them stating that I was still waiting but was asked for all the details again. Attached to my complaint was a copy of… Read Full Review

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Echoman's Comment

Written on: 01/04/2016

Shocking customer service. Overated presenters too!

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★☆☆☆☆

“HORRIBLE UNTRUTHFUL SITE!”

Written on: 21/02/2016

Horrible Site to order from. Two Times item was cancelled due to " technical difficulties " .AFTER 2 WEEKS... Keeps saying item is in stock ..whats up here ? Is it some way to make a few pennies by holding millions of customers payments for 14 days and get a bit of interest and then refund the $$$ and not fulfill the order ???? After awhile , the bank account would grow pretty darn big , eh? I am wondering if this is a trick?… Read Full Review

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Echoman's Comment

Written on: 01/04/2016

Same here....they are less than genuine.

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★☆☆☆☆

“AT first I thought this was great! Crafting home...”

Written on: 15/02/2016 by Reesei493 (1 review written)

AT first I thought this was great! Crafting home shopping. I could deal with longer shipping as I was informed items ship from UK. I am in US. I was ordering from UK sites and paying at the current Euro to dollar rate. So I thought this new show was wonderful. Placing my first order I was a little concerned because the order taker did not have a good command of the English language. Further communications with their order line revealed all the order takers were bad. Shipping too long and I was… Read Full Review

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Echoman's Comment

Written on: 01/04/2016

Rubbish customer service. Not interested in their paying customers at all!

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★★☆☆☆

“Horrible Customer Service”

Written on: 13/02/2016 by PatriciaNewtonEl (1 review written)

I had a problem with flexi-pay and called Customer service and was told to wait until they contacted Corp Office. After several weeks they said "still waiting for Corp. we will contact you." All the time they were charging my account $20.00 a month, total $60.00. Problem still not solved, they sent my account to collections for a problem they caused. I loved shopping Create & Craft until dealing with Customer Service. No one seems to know what they are doing. Now they blocked me like I was… Read Full Review

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★☆☆☆☆

“Don't Order From CreateandCraft”

Written on: 10/02/2016 by 1Frazier (1 review written)

WAY TO MANY EXCUSES!!!! If you order from this company make sure you use a PayPal Account because it's easier to get your money back. I ordered from them and never got my items. After a month I called and emailed them 4 different times only to be told the same thing every time, that my package was with the carrier and that there was not a tracking number to track the package and that I should wait a few more days. I finally told them to cancel my order… Read Full Review

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Echoman's Comment

Written on: 01/04/2016

Common occurrence. Dreadful people.

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★☆☆☆☆

“Poor customer service”

Written on: 09/02/2016

Unable to fulfil my order due to 'technical issues'. Notified the company who were selling through c and c because I think they should be informed… Read Full Review

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Echoman's Comment

Written on: 01/04/2016

Notbody cares about the customer anymore!

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★☆☆☆☆

“They do not know anything about their products ”

Written on: 05/02/2016 by Humphriesmb430 (1 review written)

They do not understand simple English and lie about products. I asked if Universal Pen Holder is something they are considering to offer in the future. I was told: "Universal Pen Holder with the item number 361288 it is out of stock as of the now. You can check our website daily if that item is already available. "  Prior this emaik I checked their site daiky for the ladt two months and they did not have it at all and the number they given me comes up with nothing!!!! I also asked what… Read Full Review

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Echoman's Comment

Written on: 01/04/2016

There is no after sales service. Pay your money and that is it!

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★☆☆☆☆

“Wish I could leave no stars on the review”

Written on: 29/01/2016 by Dawsonqm150 (1 review written)

This is without a doubt the worst customer service department I have ever had to deal with. Unfortunately I am still dealing with them (for 3 weeks so far...). I have had 2 failed pick up attempts (no shows) for what I want to get replaced (I was sent something that was damaged and looks like it has been used before). The first pick up request was actually sent to my email address and not to the courier. Email responses are incredibly slow (if they decide to respond at all), latest one I have… Read Full Review

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Craftybee's Comment

Written on: 29/01/2016

Update on this (left review as guest). They sent Hermes to collect from my home address a day later than they were supposed to collect from the shipping address. If anyone has a local number for this complete shower of a company, please pass it on to me! No luck with any I've found so far. Once again, avoid these like the plague. I can't even be bothered to email them again, and wait another 5 days for a reply. It's started to be that bad an experinence it's funny.

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Echoman's Comment

Written on: 01/04/2016

Every word is true, I gave up weeks into trying to get some CS.

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★☆☆☆☆

“Useless customer services!”

Written on: 18/01/2016

I have been making purchases since 2010. Ordered several sets of Westcott scissors from them and one pair has broken, these have a 25 year warranty. In short not all my orders are showing in the 'my account' section any more, including the scissors. I discovered I have 2 account numbers and only one account number and set of orders shows. I have at least another 12 items not showing. Approx. 8 e-mails have been exchanged to find this out and still no resolution despite two 'escalations' to… Read Full Review

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Echoman's Comment

Written on: 01/04/2016

Very true, shocking CS.

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★★☆☆☆

“Wake up and smell the coffee!”

Written on: 03/01/2016 by craftymal (1 review written)

Come on Create and Craft wake up and smell the coffee! I, like thousands of other people have had catastrophic experiences with Customer services based abroad! Please bring all of it back to the UK where we are understood when we speak and not have a very long conversation where a shorter one would do especially at the cost of the phone calls! I must admit that recently I have stopped watching C & C as much as I used to where it used to be on all day in my house due to the poor customer… Read Full Review

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Echoman's Response to craftymal's Review

Written on: 01/04/2016

Could not agree more. Need more jewellery shows and less of the usual giant machines and TL.

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