Create And Craft TV Reviews

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★★☆☆☆
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Create And Craft TV
Create And Craft TV
Create And Craft TV
Create And Craft TV

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Latest Reviews

★☆☆☆☆

“presenters so full of themselves”

Written on: 27/03/2015 by GrahamShelton (1 review written)

I recorded a program hoping to see some demos for the parchment craft this morning....but I should have know ...as usual the presenter takes over. The demonstrator from Serif hardly got a word in ...he kept interrupting when the girl was trying to explain how to use the kits...waste of time… Read Full Review

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★☆☆☆☆

“Dreary set, chatty hosts, recycled products ”

Written on: 15/03/2015 by AG4569 (1 review written)

Pro: I purchased expensive die sets from Create and Craft, and for ten days afterward, heard nothing from them. I contacted customer services to find out the status of the order, and spoke with a representative who persuaded me not to cancel it. The order arrived a few days later. Total time between placing order and receiving it was 17-18 days...not too bad. My only concern was that I wasn't informed by email, etc., that delivery would take that long. Cons: The programming is not… Read Full Review

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★☆☆☆☆

“RIPOFF - PARCELS JUST DON'T ARRIVE AS THEY ARE NOT SENT!”

Written on: 18/02/2015 by SMA9999 (1 review written)

I had trouble late last year when a couple of packages 'WENT MISSING' & decided to give them another try BUT what a mistake that was. Despatch notes are sent. Items don't arrive. I ask for details & they ask to give the package a bit longer as it was sent as adv in despatch note. I'm finally told - items not sent (not ever sent) - due to damaged stock, logistical issues, items didn't arrive etc. Shoddy service as they must have known this weeks earlier when they didn't send the packages that… Read Full Review

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★★★☆☆

“variable”

Written on: 04/02/2015 by Franmari (4 reviews written)

Ordered several times and have found them to be very variable. Sometimes quite quick - I ordered large items twice and they arrived pretty fast. I've made smaller orders and they've taken ages - and no information from them. I'd just say - if you really want something then try it but be prepared for a possible wait! Pestering them on facebook has helped, I think!! :-)… Read Full Review

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Franmari's Response to Franmari's Review

Written on: 04/02/2015

Plus - i think their postage charges are the highest I've ever seen - per item instead of per order is disgusting!

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★☆☆☆☆

“Damaged - refunded - lied to.”

Written on: 03/02/2015

I can't stress out how disappointed I am. I placed an order, then waited 2 weeks to find out that I'm not going to receive any goods - there was four items in total - because at some early stage my items got damaged and couldn't be replaced because there was no more in stock (?!?). First: it took them almost 2 weeks to figure out that package is damaged and I'm entitled to a refund; second: excaclty in two weeks time after my order was placed two of the items I ordered appeared on the air. When… Read Full Review

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★★★★★

“very good service”

Written on: 31/01/2015 by JuliusMolloy (1 review written)

I have been a customer of Create and Craft for two years and unlike the other reviewer have never had a problem. Sometimes the goods are sent really quickly or there might a slight delay but then nothing more than a few days. They e-mail to say when they have received your order and again when it has been dispatched. Everything I have ordered has been well packaged and as it should be. Altogether a good service… Read Full Review

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★☆☆☆☆

“Can I give them NO STARS please???”

Written on: 19/01/2015 by Pattersonpf415 (1 review written)

Was excited to see this new TV shopping network. I was sucked in and ordered. WILL NEVER SHOP HERE AGAIN! Reasons: 1. I ordered January 3, 2015. Today is January 19, 2015. The funds were deducted from my account on January 5, 2015. Still nothing. 2. I finally called Jan. 19 and spoke with a representative who assured me that I would be refunded the shipping charge of $6.95, (I had to demand that-they wanted to give me a $5 voucher for next time - THERE WILL BE NO NEXT TIME) since it has now… Read Full Review

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★☆☆☆☆

“Rubbish delivery”

Written on: 15/01/2015 by 3girlsmum (1 review written)

I am so disappointed in Create and craft tv. This was my first order and it's 5 days later and there is still no sign of my item arriving. Why say on the shows that your items will be with you in a matter of days as the items are in stock? They should say items will be with you in a matter of WEEKS! Rubbish in this day and age that items should take this long! I will not be using them again!… Read Full Review

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★★★★★

“Love it”

Written on: 15/01/2015 by Gabzie (1 review written)

I've been into craft a long time but since a disability has caused me to give up work I have got much more into it, and thanks to creat and craft tv I am enjoying more than ever The prices are very good and the flexi-pay just makes life so much easier. The shows are well planned and always good fun to watch, I have it on in the back ground lost of the time an air up and watch the replays at night… Read Full Review

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★☆☆☆☆

“creat and craft club”

Written on: 11/11/2014

Having not spent any money on create and craft recently i decided not to renew my membership to the club.I was contacted last week by the call centre and told them i didn't want to renew,they spent 40 minutes harrassing me to stay in.Since then i have has 4 more calls all the same.Customer service is a joke.I WON'T EVER PURCHASE FROM THEM AGAIN… Read Full Review

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★★☆☆☆

“Customer service”

Written on: 31/10/2014 by Darcy246 (1 review written)

I ordered a Brother Scanncut. When it arrived and I switched it on it told me to turn it off and the instructions said if this happens send it back to your supplier. I phoned create and craft and they arranged collection it was collected on 22november and I heard nothing more until I emailed them today. They replied that their courier takes upto 14 days from collecting a parcel to delivering it back to them and when they recieve it back they will inspect it and get it repaired if possible I… Read Full Review

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★☆☆☆☆

“Awful and unable to deliver ”

Written on: 22/10/2014

This channel have some great products And demos however don't bother ordering as they CANNOT deliver - missing items that you have to wait weeks for. Incomplete orders and should you want to call them it is 10p a minute for the pleasure of speaking to an automated service and then repeating all the information to the person. That makes them 70p and then they make promises they don't keep Utterly useless don't waste your money - go direct to someone who values their customers. Don't join the… Read Full Review

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★☆☆☆☆

“Incomplete order.”

Written on: 21/09/2014 by ecShields217 (1 review written)

I Have shop awith create and craft for over 2 years, had heard about there terrible customer service but had not yet experience it untill now. I ordered a cd offer, buy 1 get xmas cd free. I recieved my order within 3 days but found the free xmas cd missing. I called there customer service number only to find myself talking to an indian call center, the gentleman clearly did not understand me and I had great difficulty in understanding him. After a difficult phone call and being told I would… Read Full Review

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★☆☆☆☆

“slow delivery”

Written on: 18/09/2014 by lkjo (1 review written)

for the amount you pay for postage you would think your goods would arrive at a reasonable time. they don't even answer your emails!I will never order anything from this company again. VERY DISSAPOINTED… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 12/08/2014 by Donaldsoneh42 (1 review written)

I was asked to review two products - a sewing machine and some knitting yarn - which I had bought from them. The comments were truthful (ie, I was not impressed with either purchase) and low-scoring. They rejected both comments, stating I'd not met the guidelines for reviews, which actually, I had. The sewing machine was fine but was on a half-price offer; I said it was about right-price at the price paid (I have 2 other sewing machines, so do have things to compare it to) and I pointed out… Read Full Review

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★☆☆☆☆

“parcel collection”

Written on: 26/07/2014 by Callahanqo70 (1 review written)

im sat here for the second day waiting for a parcel to be collected they should have picked it up yesterday. customer services promised I would receive a phone call this morning telling what time the parcel would be collected guess what its 2 10pm no phone call and im still waiting. the best of it is ive now missed my physio for two days running and looks like im also going to miss chair yoga this evening. I only hope when customers are watching create and craft they realise they… Read Full Review

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★★★☆☆

“Not very helpful!”

Written on: 26/07/2014

I used to order from Create and Craft quite a lot, but found if I missed an item and tried to order later it was sold out. However, there are some good points, such as the deals they put together and the inspiration from the guest experts. The not so good, one I have already mentioned. I recently placed an order and chose delivery details etc. When I logged onto PayPal my work address was showing and I was unable to change it for some reason. I continued with the order and contacted Create and… Read Full Review

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★☆☆☆☆

“half of money back”

Written on: 24/05/2014

I purchased a 6 pack of magnetic sheets and a lge cosmic shimmer glue. When they arrived I realised I already had some magnetic sheets and the glue had split in the plastic bag and was leaking. I emailed them and they emailed me a returns label. I did all this within 6 days as you have to return items within 14 days. When I rec a refund for the magnetic sheets I got £9.00 back instead of £18.00 and I correctly rec my money back for the glue....except for the p&p I did email them about this… Read Full Review

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★★☆☆☆

“Post and packaging ”

Written on: 19/05/2014 by Minty29 (1 review written)

Why do you charge extortionate p&p per item for it to take well over 15 days?? If you paid these prices with other delivery company's ie Royal Mail I know for a fact it would be a next day delivery. If you order a collection with the company who say they do it night and day (they're orange) it costs £7 and will be delivered to you the same day. If you are going to charge these p&p prices at least make it next day delivery. I understand you are a busy company and dispatches will have a back log… Read Full Review

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Minty29's Response to Minty29's Review

Written on: 20/05/2014

Well were actually paying postage for no reason at all!!! I ordered 2 items paid two lots of p&p for one item to be stuffed inside the other items packaging. Really!!!!! £2.99 for something that weighs less than an envelope?? For it to be put inside another package anyway. Totally wrong

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★☆☆☆☆

“The Case Of The Missing Parcel!!!”

Written on: 28/04/2014

It all started so well until recently experiencing the case of the missing parcel like many others I have read about!!! The frustration of recieving an email at midnight informing me that my parcel including a stamp and die set had been delivered. I rang the customer service number straight away and they told me to ring in the morning, which I did but the system was down so I rang again 2 hours later, to be told they would have to contact Hermes who then would contact the courier!!! They did… Read Full Review

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