Create And Craft TV Reviews
Latest Reviews
★☆☆☆☆
“Unbearable customer service”
Written on: 17/06/2013 by Cleobunny (1 review written)
I ordered a Husqvarna sewing machine and had it delivered within 9 working days. My problem is that with these machines you need to know which number catagory Husqvarna have put them in to to get spare needles, bobbins etc. I have emailed Husqvarna direct using advice from C&C web site. No reply. I have emailed C&C direct over 12 times and got a load of babble in reply. They obviously have no idea what my problem is and rather than pass it on to someone who could help they come back with... (read more)
★☆☆☆☆
“COMPLETE WASTE OF TIME AND MONEY”
Written on: 12/06/2013 by debbieeilean (1 review written)
This company basically has NO CUSTOMER SERVICE, the staff are ignorant, and can't even understand the English language. In the 3-4 years I have been with them, I have had 4 non delivery of items, instead of replacing the item, even when in stock, will automatically refund!!! and keep the P&P. When you ask for a supervisor, the same person comes back on and pretends to be someone else, what a joke!! Something really needs done regarding this company and they are pocketing quite a lot of money... (read more)
★☆☆☆☆
“Rubbish Service”
Written on: 06/06/2013
I ordered the perfect ruler and the Glamorous nights card set. I was emailed to say they had been dispatched (as far as I could ascertain together)the card set arrived but despite the paperwork saying they should both be there the ruler was not in the package. Several emails and a phone call later I am still no further on. They are treating it as a missing parcel and I cannot make there customer services understand that they were both dispatched in the same parcel. Absolute nightmare... (read more)
★☆☆☆☆
“Cancelled Order”
Written on: 13/05/2013
I ordered a Prima paper pad after being text to say it was back in stock. I was a little surprised when the total order including postage came to £17.95. The pad was on sale at other craft shops for £9.95 but was unfortunately out of stock so I went ahead as I really wanted the paper. Any way my money was taken and I awaited my delivery. Four days later I get a text from Create and Craft. My money was to be refunded as the item was now out of stock!!!!!!!!! These things happen I know but... (read more)
★☆☆☆☆
“Poor order handling and customer service 0871 (10p/min)”
Written on: 07/05/2013
Ordered a sewing machine online, had to wait a few hours before I received a confirmation email with a vague description of delivery times, and no promise of a dispatch date. Called a few days later to find out that it had not been dispatched yet, even though the automated phone enquiry system had given me an expected delivery date for the next day! Cancelled the order after making about £2 worth of phone calls, I hope I don't need to chase the refund! (read more)
★☆☆☆☆
“Felt machine ”
Written on: 22/04/2013
is this legal, I bought the felt machine bundle at the POTW price. it arrived and was broken. After hours of trying to get through to customer service i was able to return it and requested a new one. Big mistake. I had an email to say my money had been refunded ( which it has not Yet been credidted to my account). I contacted customer services nightmare. I discovered that my replacement was not going to happen as there are no more instock. Ok you might say but and thier is a but, I... (read more)
Wishful's Comment
Written on: 23/04/2013
As I found out, the refund they send you does not include the postage you paid to receive the faulty item. If they had replaced it they would have to fork out for postage. If you reorder it at a later date you will pay postage again. False economy for a business I would have thought !!!
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Sunsetpippin's Comment
Written on: 25/04/2013
The only way is happy customers write to the Office of Fair Trading, if enough people complain, maybe something will be done.
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Bluelady1's Comment
Written on: 03/05/2013
Try UK customer services on this number 01733 860544 normal rate.
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★★★☆☆
“Create and Craft ”
Written on: 13/04/2013
When I first received my Ultimate Pro Bonanza Bundle from C & C all the tools were loose, instead of being fitted into their recesses. The cutting guide was bent where it was laid loose across the tools, but as I could flatten it with my hands it didn't occur to me that it would be a problem, so I didn't give it another thought, and used one of the boards to emboss some flowers which were great and made a pretty card. However when I came to use the trimmer the plastic guide would not allow... (read more)
Sunsetpippin's Comment
Written on: 20/04/2013
I am surprised that you still gave them 3 starts out of 5!
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Wishful's Comment
Written on: 21/04/2013
Yeah I must have been having a "thick" moment, it should have been one star maximum. Cheers sunsetpippin.
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★☆☆☆☆
“Create and Craft Rubbish service”
Written on: 10/04/2013 by Valemb (1 review written)
Two orders gone missing one after the other. Customer Services is all automated and it cost 10p per minute. It has cost me a lot of money on top of paying for the goods. After all this and emails I still have no refunds or goods. I was supposed to get a form to claim a refund for one of missing goods, has it arrived NO.I have been looking at consumer web sites to see what I can do. Nothing yet, but this can't be right. DON'T USE C&C this is from a long standing customer as well. (read more)
★☆☆☆☆
“Trying to get in contact with c&c is a nightmare! I...”
Written on: 02/04/2013 by CharlotteMurdin (1 review written)
Trying to get in contact with c&c is a nightmare! I have emailed them 3 times, yet still have no reply! There is no customer service! I am dreading having to ring them because it is 10p per minute to ring them! But I feel that I have no option but to ring, since they are not answering my emails! I have been waiting for four days too receive my £10.00 credit (which is supposed to be with you within 24 hours!) Still no credit... I would NOT recommend c&c membership too anyone... More hassle... (read more)
Crafting's Response to CharlotteMurdin's Review
Written on: 23/04/2013
I have had a problem with this as well. Customer Services hopeless in helping and eventually advised me that to use the £10 credit the next time I order phone in and the £10 credit will be deducted (despite spending over £50 and expecting the £10 to be deducted from my payment). I found on the internet in the Q & A section that the £10 credit cannot be used on the internet or on phone first. I have read everything I got when I renewed my membership and there is no mention of this. Also I cant remember having this problem last year when I joined.
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Bluelady1's Response to CharlotteMurdin's Review
Written on: 03/05/2013
I have posted this before on another thread but here is a number that is normal rate for UK based customer service 01733 860544
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★☆☆☆☆
“Don't Complain by Email”
Written on: 01/04/2013
terrible customer service for 'Members'. Having belonged for one year, it took 3 account numbers and six months to be able to use their website. I only received 3 magazines not 4 and by sending various emails enquiting as to my 4th magazine, I was told that my account had received 4! No use complaining, they obviuosly have NO customer experience and do not understand what your complaint is, or just ignore it on purporse. Shocking, do the guys working on the frontline (presenters) know... (read more)
Bluelady1's Comment
Written on: 03/05/2013
They should not advertise quarterly magazines if they can not fulfill it, I have had the same argument with them over this, I am beginning to wonder if I should go down the trading standards root over this as it is false advertising. You could try this number, it is normal rate and is based in the UK. Maybe we should email the studio especially when he is on as he is the one that advertises the quarterly magazines. If he knows then he may do something about it as it is his name promoting it.
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Showing 1 - 10 of 117 Reviews
★☆☆☆☆
“Non existant customer service!”
Written on: 16/03/2013
Product arrived and was faulty. Then had to make phone calls to a premium rate line to arrange collection. A £17.00 bill followed. Was literally not allowed to complain so put my complaint in writing not once but twice to the MD No reply my advice dont bother they are not only poor with returns they do not even have the courtesy to reply! (read more)
Bluelady1's Comment
Written on: 03/05/2013
Try this normal rate number, Customer Service based in the UK.
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★☆☆☆☆
“Unprofessional, incoherent, unintelligible ”
Written on: 15/03/2013
a minority of the presenters on this channel think they are" comics" and encourage themselves by justifying the appalling job they are doing by encouraging viewers to e mail in to “ stroke their ego” “we like to have fun- do e mail in and let us know what you’d like clarifying on the show” The truth is the viewers are tuned into craft not to watch idiots ruinning the demonstrations and rudely interrupting the guests who attempting to speak to like mind crafters.Sub titles required... (read more)
Gill01's Comment
Written on: 15/05/2013
There are so many rubbish presenters on C@C most of the time I can't watch the channel. These useless presenters behave as though it is their show, spending the hour doing their utmost to , distract the guests, making it impossible for them to demonstrate. "Egotistical idiots" comes to mind.
Who is managing these loose cannons? Certainly not the Producer, who appears to be encouraging these idiots. Despite customer services appalling there is nobody to challenge.
C@C have captured the crafing market....doesnt mean they have got it right, they are the only ones.... lets see what happens when someone else is successful in starting up a craft tv channel. It will happen, one day!
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★★★★☆
“Keep up the good work.”
Written on: 14/03/2013
I just can't believe all the negative reviews here. To me watching the show is like going to a craft fair without the trouble and expense. I have learned so much from the experts. I look at the show schedule and pick the programmes I am interested in and settle down with something to do and the remote control. If the presenters go on a bit I just turn the sound down until a demo starts. I never order straight from C and C without doing a quick check on other websites first but the things I... (read more)
Maggie40's Comment
Written on: 16/04/2013
I AGREE KEEP UP THE GOOD WORK I HAVE DELT WITH C/C SINCE IT BEGAN NEVER HAD A NY PROBLEMS I LOVE IT
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Bluelady1's Comment
Written on: 03/05/2013
The show is good and most of the products are good and the value is too but the customer service is appauling. Once they have your money they don't seem to care.
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★★★★★
“my 1st big order”
Written on: 13/03/2013
Hi i have read many bad reviews about c&c, i decided to place my crafting machine order late on wednesday night. At 9.19 this morning friday my parcel arrived, outer box in perfect condition & inside my machine & all the extras, the delivery man was also very nice too. I do watch c&c but i do find the lady from up north very drab, she never stops talking which she should, the guests are there to demonstrate & teach NOT YOU FROM UP NORTH!!! Crafting should be FUN so maybe c&c should get some... (read more)
★☆☆☆☆
“IGNORANCE IS NOT SERVICE!”
Written on: 12/03/2013
I placed my first order with Create and Craft. They sent the wrong item but still deducted postage when they made the refund. There was no apology for not being able to supply what I ordered and they now IGNORE all my e-mails to try to recover the postage involved. According to Consumer Direct they are in breach of contract, using either the Sale of Goods Act or Conract Law, but they are so ignorant they do not reply to my e-mails. This is a once in a lifetime experience! (read more)
Sunsetpippin's Comment
Written on: 13/03/2013
It doesn't surprise me. I had similar experience: wrong item, made to take item to collection point and told I had to pay for the return, I did not get the two postage costs refunded, expensive phone calls, no apology, only standard emails to say they will get in touch again and again.
Not buying from CreateandCraft now, I get cheaper prices for same products, cheaper P&P, and infinitely better after sales customer service.
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Sewingqueen's Comment
Written on: 14/03/2013
In fairness I have to say that they have now agreed to refund the postage, but it has taken so much time and effort on my part that I do not want to deal with them ever again. I am sure that if I had not persisted in bothering them with e-mails, then they would not have made this refund. Why should we, the customers, have to make all this effort just to have things done properly.
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Sunsetpippin's Comment
Written on: 14/03/2013
Well, you have had more luck than I had. My phone calls alone cost more than the costs of the postage. Also I wasn't willing to waste time chasing.
Watch out also, if you have joined as a member, that they don't automatically renew your membership and debit your account when the membership ends.
They are more driven by sales and increasing the size of their membership than service - Quantity rather than Quality..
Using other suppliers now, I save money, and get better and more personal service. I am all in support of smaller businesses too.
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★☆☆☆☆
“Do not opt for Paypal for payment”
Written on: 23/02/2013 by Pauline Murfet (1 review written)
I like PayPal, so when I saw the logo on the screen I clicked it as I prefer to pay by this option. All was well until I received the confirmstion of despatch, it was blank, no information at all, so how I was supposed to know which order it referred to I have no idea. I emailed "customer service" and low and behold I actually received a reply stating that the appropriate department had been contacted and the problem would be put right in 10 days. I again opted (after the 10 days had... (read more)
★★★★★
“Craft mad then this is the place!”
Written on: 16/02/2013 by Merrillbroom (2 reviews written)
Many and varied different crafts to buy & try, or just watch for demos, hints & tips. The presenters vary from the complete novice to experts. They are human and make hilarious mistakes on occasions! Becoming a club member has its advantages, discounts and freebies that you only pay postage on. They even do crafting cruises for people who like to travel while they craft! You can but your goodies over the phone or online. Delivery of purchases is fairly prompt and larger priced items can be... (read more)
Annoyed321's Response to Merrillbroom's Review
Written on: 26/03/2013
Sorry , I don't mean to be cheeky but do you work for C & C?
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Bluelady1's reply to Annoyed321's Comment
Written on: 03/05/2013
Think they must do, I must admit the items are usually good and the value is but the aftersales service is so very poor and if you phone the premium rate number then it could end up costing alot. I have found a number for customer services in the uk that is normal rate.
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Merrillbroom's reply to Bluelady1's Comment
Written on: 07/05/2013
As I said before. No I don't work for them. Wish I did maybe the discounts would be even bigger. I just like what they have and because of where I live it makes my life easier to get what I want, when I want it!
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Merrillbroom's reply to Annoyed321's Comment
Written on: 07/05/2013
No! I do not work for create & craft. I am just a crafter who has never had bad service or aftercare from these people. I only say it as I see it. If you've not had the same, well sorry not my experience! I have been a customer now for over 5 years, maybe the fact that I live in the back of beyond..... a little fishing village in the NE of Scotland means that the postal service I get is a bit less frustrating than living in a city. I DO note that people who live in cities get a much worse delivery service than me ....... my answer ........ tough!
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★☆☆☆☆
“Customer Service - CUSTOMER DIS-SERVICE!!!”
Written on: 02/01/2013 by kitwoman
I was very excited when Create and Craft launched the Toyota Oekaki Sewing machine. I ordered one as I wanted to start a small sewing business from home.The machine was delivered quickly, but the delivery driver said I sorry the box is very wet. The box was actually saturated at the bottom and I said I'm not going to accept that it looks like it's been dropped in a lake! He said that he had to deliver it and that I needed to contact customer services. I did ring the PREMIUM rate line and... (read more)
★☆☆☆☆
“not an ideal world”
Written on: 01/01/2013
Create and craft is so dreadful, it's not so much the goods that they desperately try to sell, but the poor quality of the so called presenters that makes me mad! Their poor use of grammar and the ill prepared manner in which they demonstrate craft goods it so bad. They are often vainly scrabbling around on set looking for missing items it's just embarrassing - where is the producer when all this is going on? Now what about the folks who front this awful programme? The voices drive me nuts -... (read more)
Tryne's Comment
Written on: 19/03/2013
Your so funny
You are right Deano is over the top attention seeker thinks he's suave they over talk the demos that people pay money to watch and to purchase
just so they can over sell the customers keep them in an job there are some good discounts at times I think there should be another craft Chanel that will watch there mistakes and rectify it
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★☆☆☆☆
“Still waiting”
Written on: 24/12/2012
We were garenteed delivery before Christmast after two telephone calls costing 10p a minute we tracked the parcel as suggested on the internet, only to find that the item had arrived at the distribution point for our area on Tuesday 18th December. Today being Monday the 24th December and with still no sign of the goods, we think that the service provided by the agent is rubbish, it would have been quicker putting it in the post and sending it. What is further hard to understand is that when... (read more)
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Showing 11 - 20 of 117 Reviews
★☆☆☆☆
“Tried to order a reduced product!!!”
Written on: 18/12/2012
I signed up to C&C to order a sale product, it is still available . When I try to process the order the full price appears which is double the sale price. I have emailed three times now to find out what the issue is. NO RESPONSE AT ALL!!! Except an automated email saying that someone from Customer Services will contact me. WHEN!!!! Most companies these days have targets for response times and departments are judged on their targets. I have tried to place an order, probably would have placed... (read more)
★☆☆☆☆
“Order something New and get something second hand”
Written on: 01/12/2012
I ordered a TOYOTA oekaki sewing machine, it arrived in a damaged box that had been badly re sealed with Sellotape. After opening, it was clear to see that I had been sent a 'returned' machine. The foot pedal bag had been torn open and thick brown tape applied, and not even over the original SEAL. The offer included a DVD and bundle of Accessories, well I got no bundle or DVD . So disappointing. If I need to contact them I have to via a premium telephone number and speak to a call... (read more)
★☆☆☆☆
“Late and Missing Orders”
Written on: 06/11/2012
I have joined Create and Craft twice now. I didn't renew my memembership immediately because of tardy and missing deliveries and the terrible waste of time and money making contact. I stupidly re-joined and yes, you have guessed, my order has not arrived. After two long phone calls (premium rate)I have been told that I will be sent a form in a couple of days that I have to complete to tell them again that I have not received the goods and to say whether I want a refund or a replacement... (read more)
Tremorfa's Comment
Written on: 19/11/2012
You might be interested to know that Ireceived a parcel a couple of days ago. I saw courier turn into driveway. Before i could get to front door, he had dumped parcel in my porch, in full view of anyone passing by and was back down the drive. He made no attempt to ring or knock. Parcel was worth £150!! I have informed C&C. I wonder how many parcel walk from peoples front porch?
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Springer13's Comment
Written on: 30/11/2012
I ordered some goods on 26th Oct. I'm still waiting for them or a decent response from Customer Services. Worst part is using the tracking details I can prove they got lost within Hermes system. i've contacted C&C 12 times and still no refund
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★☆☆☆☆
“discusting customer service!!!! ”
Written on: 17/10/2012 by pcrich52
after months of emailing create and craft still no joy!!! glues never sent to me complained time and time again still no joy no refund no glues. then ordered gloriana xmas tree and low and behold no trees delivard was told they will send a form stating no items recieved and guess what they havent sent that either. well create and craft you've lost a good customer plenty of craft fairs out there cheaper with better customer service. (read more)
★★★★★
“Love it!”
Written on: 16/10/2012
I have received excellent service, and now there are more shows that are not just about printing out and sticking on paper bits. Love the crochet and tassel stuff and really enjoyed the polymer clay beading. I think some people just love a moan, but whenever I have had a problem, CnC have always fixed it straight away. If only Debbie Moore would have stayed on holiday for a bit longer - another five years would have been nice :-) (read more)
★★★★★
“It is very beautiful for hobbyist people”
Written on: 06/10/2012
I.m from Holland and it is very Nice tv program for hobbyist doping create and crafting (read more)
★☆☆☆☆
“Customer Services”
Written on: 04/10/2012 by cloudmaker (1 review written)
I ordered an item that broke after approx 10 uses. All it required was a replacement handle supplied to me. But no the product had to be returned, after failure to collect item on two seperate occasions, it went back. After 10 emails, approx 6 phone calls to a senior manager, and about 5 emails to an second in command. Three phone calls to customer services that took around 90 minutes in total, I have to date not received an answer to my question as to how long would I have to wait for a... (read more)
★☆☆☆☆
“I became a member of CReat And CRaft just over a month...”
Written on: 27/09/2012
I became a member of CReat And CRaft just over a month ago, so that I could order an advertised knitting machine. Worst thing I ever did, as ordered machine on 25th August, promised delivery within 10 days and After 4 weeks of false promises of when it will be sent,STILL NO PARCEL! I PAID FOR THIS ITEM WHICH COST OVER 317.00 POUNDS and this firm has lied continually via the telephone After waiting ages charged at an expensive rate .All e-mails to CUstomer services are a waste of time as... (read more)
★★☆☆☆
“Dawn Bibby”
Written on: 26/09/2012 by ValInSpain (1 review written)
What a boring lifeless presenter. I watched her on Spellbinders yesterday and felt like shaking her. Julia is so full of life she needed a presenter to bounce off and that I'm afraid is not Dawn Bibby. Also please get her to speak proper English. Heirloom has a silent H as in Heir to the throne and the plural of leaf is leaves not leafs. I stopped watching her on QVC years ago. Get Stephenie Weightman back and least she has life in her. (read more)
★☆☆☆☆
“Error after error and apalling customer service”
Written on: 20/09/2012 by FatMama
I made an order and it was only when I received the confirmation that I realised my club discount hadn't been given. After 16 minutes on the phone the staff member confimed that the order had been cancelled. Today I received a despatch notice for the cancelled order!!! It is for over £100 and they have charged me. A similar event happenned earlier this year, it was 10 days before I received a reply to my e-mail to customer services and over 3 weeks for a refund. Another complaint was... (read more)
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Showing 21 - 30 of 117 Reviews
★☆☆☆☆
“TERRIBLE”
Written on: 14/09/2012
I have been a member of C&C for 2 non consecutive yrs. Even after the 10% members' discount their prices are expensive. I have probably ordered no more than a dozen times. 1) Once there was a very good offer, I ordered and I bulked up the order so that the P&P per item goes down. The parcel came without the item on offer – OK, I believed it a genuine mistake, and they refunded me the item cost. And I thought I could get a bargain! 2) There were a couple more times when I emailed in with... (read more)
★★★★★
“Love most shows but why GOTHIC?”
Written on: 12/09/2012 by Chrisc50 (1 review written)
I love C&C and watch most shows as i go in and out for my 2 jobs but i don't understand why there has to be so much GOTHIC style products on sale. The Dark Side sounds AWFUL especially being a Christian and Christmas just around the corner i would have thought they'd have a more respectful product on sale for this time. Well that is my personal view and i know not everyone will agree with this. What do you think? I'd love to hear from you <>< x (read more)
★☆☆☆☆
“Appalling Customer Service”
Written on: 05/09/2012
Like other reviewers I would like to have given no stars. I have been waiting over a month for a reply to my emails trying to get the £10 Club Membership refund activated using my online account. Today I got fed up waiting and rang them, big mistake! It was very hard to understand what the lady was saying and she didn't seem to grasp what I was trying to explain. She just kept saying to order over the phone and the £10 would be activated but I want to be able to use the £10 online as I... (read more)
Sueshell's Comment
Written on: 06/09/2012
My C & C Membership ran out but I received a letter from them saying it would be renewed automatically. However, when I tried to log in I couldn't so assumed it hadn't been renewed after all. I wanted to order a lot of crafting stuf and it was Bank Holiday double discount weekend. I got fed up with ringing customer services because it takes up to 30 minutes to get through to them, so i emailed them. I have no reply and have now e-mailed them 3 times with a simple request. i they havven' t renewed my membership I will renew it on-line but I i didn't want to renew it in case they reducted the £20 twice.Simple enough question. They still haven't responded and the time has gone to buy the goodies I wanted to buy over the Bank Holiday. I'm now hoping they haven't renewed my membeship because from this and past experience they have the worst customer services I have ever experienced. I'd rather shop elsewhere, even though I do enjoy watching C & C on TV. Pity their customer services is so appalling as they are losing a lot of customers because of it.
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★☆☆☆☆
“Hunkydory and Create and Craft TV disaster”
Written on: 05/09/2012 by JJCrafter
Great British Craft Festival - what a disgrace oversold tickets to this show people were falling ill all over the place how can a National TV shopping company get involved with such a dangerously organised event. Are there no regulations as to the policies of these companies I know ladies who travelled for miles because they saw the show advertised on TV! Is it not fraud to oversell tickets? (read more)
★☆☆☆☆
“Why don't they publish negative reviews of products?”
Written on: 03/09/2012
I purchased the Polkadoodles Picknix CD. From the programme i thought it would just load directly into the Serif software. However, this was not the case. I would have not been able to do it without help from all the lovely people on the Daisytrail website. I tried several times to put this down as a review, but not once as it appeared. This is not the first time this has happened. Funnily enough I have not had problems posting positive feedback. This is dishonest and gives a totally... (read more)
★☆☆☆☆
“create and cra* customer service”
Written on: 26/08/2012 by terinataylor (1 review written)
been a club member for a few years, i became unemployed this year and couldn't afford to renew my membership, i phoned customer services and tried to cancel but they took money out of my bank account anyway, tried to use my £10 voucher, wasn't on my account so i had to phone customer services, after 9 phone calls, them keeping me on the phone for 20 mins each call, said we don't understand and putting the phone down i tried to get in touch with the create and cra* club helpline, that just... (read more)
★☆☆☆☆
“gertting started”
Written on: 26/08/2012 by lorro
have ordered previously but decided to become a member could not undertand what he was talking about. Gave me customer ID could not order online so tried requesting new password no luck after 8 attempts. Phone customer serivce again this morning still cold not understand and no help whatsoever as trying to get me up and running - do they want my custom or what the programme is good to watch but thats about it. (read more)
★☆☆☆☆
“donnington craft event”
Written on: 20/08/2012
what a terrible show have been to craft shows all over the country and never have i been to one so disorgaised as this the tickets were oversold ,people passing out having to e treated by the ambulance service people with tickets not been allowed in people being told to leave when they had bought goods then being asked to hand thier tickets in to be re sold are you mad we lasted 1hr 30 mins and left couldn't cope any more no food unless you went to burger van toilet was worse than a cow... (read more)
★☆☆☆☆
“Dawn Bibby”
Written on: 05/08/2012 by LizzieD
Oh my goodness what a dull presenter !!!! She used to be on QVC and had little time to speak, now I know why!!!! Please she is lifeless and boring, her style of crafting is soooo dated and here she is presenting as a "so called" expert! Sorry, not wanting to be personal, but have a word with her to sto sanitising every show se presents....... Which she doesn't do when it's her products, there is a surprise!!!! How can Dawn Bibby be presenting a Clarity Stamps show??!!!!! Barbara Gray is... (read more)
★★★☆☆
“Incorrect order sent”
Written on: 12/07/2012
I have just received my multibuy order of 3 Ethel and Murray stamps. However, I was only sent 2 of the 3 plus a golfing one from a different multibuy. Now I have the hassel of returning the complete order, battling to get my P&P refunded also, as why should I be out of pocket due to their error? or request a replacement, which will not be available by the time all this has been resolved. I'm speaking from experience as I have been sent incorrect orders in the past. I refuse to contact them... (read more)
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Showing 31 - 40 of 117 Reviews
★☆☆☆☆
“Disgusting service and useless customer service”
Written on: 11/07/2012
Like previous customers I to have only given 1 star as I couldnt give no stars at all, they dont even deserve the one star I have given them. On May the 14th I ordered 2 12 x 12 cutting mats for a cricut machine. A week later 2 6 x 12 cutting mats arrived. So I attempted to ring customer services. The 1st time I rang I was hanging on for over 15 mins (at a high rate charge I might add), I was then put through to someone who I couldnt understand and neither could he understand me, so put the... (read more)
★☆☆☆☆
“RUBBISH CUSTOMER SERVICE”
Written on: 10/07/2012 by Munchkin9012 (1 review written)
I have been a C&C member for a number of years now and have bought many items. I've never really had issues with deliveries but the customer services is a whole different story. Firstly you have to phone 0871*** number, this usually takes anything from 12-18 minutes before the phone is even answered. Then you get the Indian call centre where the people are polite but difficult to hear as the line is so bad and then you have to keep repeating yourself as the person at the other end doesn't... (read more)
Munchkin9012's Response to Munchkin9012's Review
Written on: 12/07/2012
update on my comment RUBBISH CUSTOMER SERVICE left 11/7/2012. Well I sent my letter first class which Ideal World should have received by now. Although I have not had even a courtesy call to acknowlege this. But today I got my telephone bill and the cost of 4 calls to the customer services has cost me £7.29 + VAT = £8.75. I have now printed a copy and shall be sending this to them also and asking for a refund. As the item is faulty I don't see why I should incur any costs what so ever. It would have cost me less if I had sent the Grand Calibur back myself and they would have had it 3 weeks ago....
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Munchkin9012's Response to Munchkin9012's Review
Written on: 18/07/2012
update and result.
Following on letter sending and over priced phone bill... After searching many forums and discussions I finally found another contact name for C&C customer services in Peterborough, a gentleman by the name of (name removed), I emailed him and asked him to contact me. He did call me back that day but unfortunately I couldn't take his call as I was at work. So I emailed again with a copy of the letter I had sent and a copy of the phone bill. I haven't been able to speak with (name removed) personally but in the post today I received a letter saying that I had been credited to my card the full amount that I had originally paid for the GC. I was not expecting that at all. I would have been happy with just a straight replacement but this more than covers any expense and inconvenience caused. For anyone having problems with C&C I would recommend contacting them direct and not using the customer service number as this is too expensive. You can email (name removed) or call 01733 316302 as he is the Customer Services Manager I just need to decide now whether or not to buy another Grand Calibur?
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★☆☆☆☆
“Apalling Customer Service”
Written on: 29/06/2012 by PatriciaAnne (1 review written)
I must say at the outset that I have given one star because it is a required element,I would prefer to give no stars! I recently bought the Meadow Cottage Bears CD which when it arrived would not work properly as my Virus protection kept shutting it down and displaying messages saying it was a security risk.I first rang Crafters Companion to ask for advice and the only thing a very bored sounding person could suggest was that I tried it in another computer(which I don't have).All my other... (read more)
★☆☆☆☆
“Poor customer service”
Written on: 17/05/2012
I have ordered items which appear in the basket, but when I checkout and use my login do not appear. This happened 6 times yesterday. I have ordered free monthly gift which arrived twice and no response from customer service. I have waited a month for a delivery of pinflair glue. I have received parts of orders and have had problems getting an answer from Indian call centre. QVC orders arrive in a few days, but create and craft is very unpredictable and when part orders arrive with no... (read more)
★☆☆☆☆
“deliveries and disgusting customer service”
Written on: 08/05/2012
I for my sins have been a club member for over 2.5 years and am wondering why. Deliveries either turn up late or dont turn up at all. Every time I order card from them I only receive every other order and have to fight for a postage refund. I have no problem paying postage for stuff I receive even though it is expensive but I refuse to pay for non delivered stuff. I thought this year would be different as every order I've placeed so far has arrived within a week. How wrong I was. Surprise... (read more)
★☆☆☆☆
“tiddlypom wool”
Written on: 03/05/2012
my order of tiddlypom white wool came on time but when phoning to order more NOT AVAILABLE then I contacted Habico ltd who said they have none as you bought all their stock, so now what am I to do as I cant finish the baby blanket which was a present for my granddaughter.It seems wool shops dont stock it either so whats the point you should have made allowances for customers needing more Ive learnt my lesson not to buy from you again (read more)
★★★★☆
“My experience has been different”
Written on: 27/04/2012
I note all the reviews that aer criticising C&C however my own personal experience has been good. All my deliveries have arrived within a reasonable time so perhaps I am just lucky. I do however agree that their customer services are absolutely dire as I do read other blogs about it. Once their customer services are fully restored in the UK from India I think there will be a noteable improvement and this should happen by the end of this year. It is however worth noting that for every... (read more)
★★☆☆☆
“Poor Customer Service”
Written on: 12/04/2012
First of all i do enjoy watching the demos on C.A.C.and have had no trouble with orders, but am really dissatisfied with the Customer Service.I have been a member since August 2011 and have had nothing but trouble login in to the Club section.Just before the trouble started again (it's not the first time)i spent £150-00 on goods. I must have been given 25 new passwords since i joined.At the moment my password has been blocked since 1/4/2012.I have rang 4 times i have also sent other E.mails... (read more)
★☆☆☆☆
“Poor Customer Service”
Written on: 11/04/2012
First of all i do enjoy watching the demos on C.A.C.and have had no trouble with orders, but am really dissatisfied with the Customer Service.I have been a member since August 2011 and have had nothing but trouble login in to the Club section.Just before the trouble started again (it's not the first time)i spent £150-00 on goods. I must have been given 25 new passwords since i joined.At the moment my password has been blocked since 1/4/2012.I have rang 4 times i have also sent other E.mails... (read more)
★☆☆☆☆
“deliveries”
Written on: 31/03/2012
Over the last few months i have nothing but problems with C&C late deliveries non deliveries overcharging and taking 14 days to reimburse, i'm still awaiting £29 from 16/2/2012. make sure you can afford to wait for items as to have to buy elswhere means paying out twice.£150 spent waited 10 days then 50% of goods damaged in transit a regular occurence. Being severly disabled i have to internet shop and C&C is the company i have to complain to. (read more)
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Josephn's Comment
Written on: 08/05/2013
Received full refund a couple of hours later!