Create And Craft TV Reviews

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★★☆☆☆
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Create And Craft TV
Create And Craft TV
Create And Craft TV
Create And Craft TV

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Latest Reviews

★☆☆☆☆

“creat and craft club”

Written on: 11/11/2014

Having not spent any money on create and craft recently i decided not to renew my membership to the club.I was contacted last week by the call centre and told them i didn't want to renew,they spent 40 minutes harrassing me to stay in.Since then i have has 4 more calls all the same.Customer service is a joke.I WON'T EVER PURCHASE FROM THEM AGAIN… Read Full Review

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★★☆☆☆

“Customer service”

Written on: 31/10/2014 by Darcy246 (1 review written)

I ordered a Brother Scanncut. When it arrived and I switched it on it told me to turn it off and the instructions said if this happens send it back to your supplier. I phoned create and craft and they arranged collection it was collected on 22november and I heard nothing more until I emailed them today. They replied that their courier takes upto 14 days from collecting a parcel to delivering it back to them and when they recieve it back they will inspect it and get it repaired if possible I… Read Full Review

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★☆☆☆☆

“Awful and unable to deliver ”

Written on: 22/10/2014

This channel have some great products And demos however don't bother ordering as they CANNOT deliver - missing items that you have to wait weeks for. Incomplete orders and should you want to call them it is 10p a minute for the pleasure of speaking to an automated service and then repeating all the information to the person. That makes them 70p and then they make promises they don't keep Utterly useless don't waste your money - go direct to someone who values their customers. Don't join the… Read Full Review

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★☆☆☆☆

“Incomplete order.”

Written on: 21/09/2014 by ecShields217 (1 review written)

I Have shop awith create and craft for over 2 years, had heard about there terrible customer service but had not yet experience it untill now. I ordered a cd offer, buy 1 get xmas cd free. I recieved my order within 3 days but found the free xmas cd missing. I called there customer service number only to find myself talking to an indian call center, the gentleman clearly did not understand me and I had great difficulty in understanding him. After a difficult phone call and being told I would… Read Full Review

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★☆☆☆☆

“slow delivery”

Written on: 18/09/2014 by lkjo (1 review written)

for the amount you pay for postage you would think your goods would arrive at a reasonable time. they don't even answer your emails!I will never order anything from this company again. VERY DISSAPOINTED… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 12/08/2014 by Donaldsoneh42 (1 review written)

I was asked to review two products - a sewing machine and some knitting yarn - which I had bought from them. The comments were truthful (ie, I was not impressed with either purchase) and low-scoring. They rejected both comments, stating I'd not met the guidelines for reviews, which actually, I had. The sewing machine was fine but was on a half-price offer; I said it was about right-price at the price paid (I have 2 other sewing machines, so do have things to compare it to) and I pointed out… Read Full Review

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★☆☆☆☆

“parcel collection”

Written on: 26/07/2014 by Callahanqo70 (1 review written)

im sat here for the second day waiting for a parcel to be collected they should have picked it up yesterday. customer services promised I would receive a phone call this morning telling what time the parcel would be collected guess what its 2 10pm no phone call and im still waiting. the best of it is ive now missed my physio for two days running and looks like im also going to miss chair yoga this evening. I only hope when customers are watching create and craft they realise they… Read Full Review

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★★★☆☆

“Not very helpful!”

Written on: 26/07/2014

I used to order from Create and Craft quite a lot, but found if I missed an item and tried to order later it was sold out. However, there are some good points, such as the deals they put together and the inspiration from the guest experts. The not so good, one I have already mentioned. I recently placed an order and chose delivery details etc. When I logged onto PayPal my work address was showing and I was unable to change it for some reason. I continued with the order and contacted Create and… Read Full Review

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★☆☆☆☆

“half of money back”

Written on: 24/05/2014

I purchased a 6 pack of magnetic sheets and a lge cosmic shimmer glue. When they arrived I realised I already had some magnetic sheets and the glue had split in the plastic bag and was leaking. I emailed them and they emailed me a returns label. I did all this within 6 days as you have to return items within 14 days. When I rec a refund for the magnetic sheets I got £9.00 back instead of £18.00 and I correctly rec my money back for the glue....except for the p&p I did email them about this… Read Full Review

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★★☆☆☆

“Post and packaging ”

Written on: 19/05/2014 by Minty29 (1 review written)

Why do you charge extortionate p&p per item for it to take well over 15 days?? If you paid these prices with other delivery company's ie Royal Mail I know for a fact it would be a next day delivery. If you order a collection with the company who say they do it night and day (they're orange) it costs £7 and will be delivered to you the same day. If you are going to charge these p&p prices at least make it next day delivery. I understand you are a busy company and dispatches will have a back log… Read Full Review

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Minty29's Response to Minty29's Review

Written on: 20/05/2014

Well were actually paying postage for no reason at all!!! I ordered 2 items paid two lots of p&p for one item to be stuffed inside the other items packaging. Really!!!!! £2.99 for something that weighs less than an envelope?? For it to be put inside another package anyway. Totally wrong

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★☆☆☆☆

“The Case Of The Missing Parcel!!!”

Written on: 28/04/2014

It all started so well until recently experiencing the case of the missing parcel like many others I have read about!!! The frustration of recieving an email at midnight informing me that my parcel including a stamp and die set had been delivered. I rang the customer service number straight away and they told me to ring in the morning, which I did but the system was down so I rang again 2 hours later, to be told they would have to contact Hermes who then would contact the courier!!! They did… Read Full Review

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★★★★★

“Hunkydory”

Written on: 27/04/2014 by Bulebell (1 review written)

I recieved the hunkydory magazine issue 16 about a month ago and was very pleased with it also surprised at the lovely card kits and beautiful toppers and decoupage i also like the wonderful adorable scorable card stock. i have not used them yet but will do any day now… Read Full Review

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★☆☆☆☆

“Missing item”

Written on: 07/04/2014 by Silvaer479 (1 review written)

I brought a brother scan and cut over two months ago and am still awaiting the missing item I have chased them at least 15 times and am just getting a polite apology every time saying they are looking into it. They do not seem to have a complaints number so I am not getting anywhere… Read Full Review

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Jacquizoo's Comment

Written on: 09/04/2014

On create and crafts home page theres a new customer services with no to different department got a big ? you cant miss it hope that helps you !!!

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★☆☆☆☆

“no joy ”

Written on: 31/03/2014 by McKinneymm414 (1 review written)

i was a new customer and i ordered a sewing book as my first order , it never came .i then ordered a sewing machine two weeks ago a toyota cev with loads of free feet, thursday this week i spoke to a lady who informed me that my order hadnt' been processed , wonderful all ready to make my curtains but what oh no machine. i have been waiting since for a phone call to say wether i can have the machine or not , i guess it's not. so i feel totally ripped off . i hadnt' even got my ten pound spent… Read Full Review

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★☆☆☆☆

“missing items never get investigated or replaced”

Written on: 26/03/2014 by McFadden432 (1 review written)

I have now had 3 seperate orders of serif software 'go missing' somewhere at Hermes - it is strange it is always serif software and not a coincidence I believe However, C&C are weak at investigating and will not apportion blame to hermes so order serif software through create and craft at your own peril… Read Full Review

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★★☆☆☆

“Exclusive spellbinders die set”

Written on: 23/01/2014 by Becingle (1 review written)

Been watching the show and live the new and exclusive set of dies, this includes garden bench, shuttered window, sage and basil etc . Nearly placed an order but when typed into Google you can buy all of them on eBay ! To me they are not exclusive to create and craft and shouldn't mislead viewers into thinking it's the only place to get them… Read Full Review

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★★☆☆☆

“Problem with flexipay”

Written on: 14/01/2014

I've used flexipay several times already so I know how it works.Today I ordered the tattered lace florentine offer along with other craft items. To my horror I received an email which confirmed that the full amount would be taken from my account.I called within minutes of the order being made. Tried sorting this with customer service. Only to be told that the order was already sent to suppliers and they could not cancel anything or amend to flexipay. There was nothing they could do. So I shall… Read Full Review

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★★☆☆☆

“Shocking Delivery times”

Written on: 06/01/2014 by redsquirrelsuk (3 reviews written)

I have only watched this since Christmas time. I ordered a few items as I am starting patchworking this month. Some arrived quite quickly others ordered earlier still haven't arrived. I emailed customer services to tell them that one item had not arrived. They replied by saying that another item I had ordered had been sent direct from the manufacturer, competely missing the point. I still haven't received the item but have to wait a further 10 days before they will do anything. Other… Read Full Review

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Dreggie15's Response to redsquirrelsuk's Review

Written on: 12/01/2014

I am having problems with an order I didn't receive. I emailed them to let them know about it and have only got automatic reply. 4 days later I got an actual email to say it would take 10 days to investigate!!! They take your money quick enough but don't refund it very quickly. Have asked C & C customer service why it takes 3-4 days to reply to a complaint and the twice I asked there wasn't any reply to my question. Had heard that they were bringing their call centre back to the UK but don't know if that has happened yet. Will let you know how this all turns out.

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★☆☆☆☆

“what a waste of time”

Written on: 21/12/2013 by rhua (1 review written)

Ordered goods 18th November, waited 3 weeks and still not arrived, emailed customer service, what a waste of time. Eventually was told that goods will be re dispatched. What a waste of time. 17th December goods still not arrived. 21st December at 4.06am, was informed by customer service tha a full refund will be given. 21st December 4.07am was told to disregard last email, goods will be dispatched in the 3/5 days (are they having a laugh, I wish I was) . Please create and craft learn a few… Read Full Review

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★☆☆☆☆

“custumer serviceices”

Written on: 03/12/2013

iwas told by custermer service that my goods had been dispached after three weeks i contacted them which was very hard to do iwas cut off twice by them and they said they call me back which they did not when i finaly got through againe they said that my goods were out of stock and i would have to wait till they come in the sale againe i said why did you take our money if the goods were out of stock they said it was not there fault it was the conpany fault who made the goods who were to blame… Read Full Review

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