Create And Craft TV Reviews

Click here if this is your business
★★☆☆☆
1.6 / 5
198
15.2% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Create And Craft TV - Ask a question now

Media Gallery for Create And Craft TV

Create And Craft TV
Create And Craft TV
Create And Craft TV
Create And Craft TV

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“Horrible Customer Service”

Written on: 13/02/2016 by PatriciaNewtonEl (1 review written)

I had a problem with flexi-pay and called Customer service and was told to wait until they contacted Corp Office. After several weeks they said "still waiting for Corp. we will contact you." All the time they were charging my account $20.00 a month, total $60.00. Problem still not solved, they sent my account to collections for a problem they caused. I loved shopping Create & Craft until dealing with Customer Service. No one seems to know what they are doing. Now they blocked me like I was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't Order From CreateandCraft”

Written on: 10/02/2016 by 1Frazier (1 review written)

WAY TO MANY EXCUSES!!!! If you order from this company make sure you use a PayPal Account because it's easier to get your money back. I ordered from them and never got my items. After a month I called and emailed them 4 different times only to be told the same thing every time, that my package was with the carrier and that there was not a tracking number to track the package and that I should wait a few more days. I finally told them to cancel my order… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor customer service”

Written on: 09/02/2016

Unable to fulfil my order due to 'technical issues'. Notified the company who were selling through c and c because I think they should be informed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They do not know anything about their products ”

Written on: 05/02/2016 by Humphriesmb430 (1 review written)

They do not understand simple English and lie about products. I asked if Universal Pen Holder is something they are considering to offer in the future. I was told: "Universal Pen Holder with the item number 361288 it is out of stock as of the now. You can check our website daily if that item is already available. "  Prior this emaik I checked their site daiky for the ladt two months and they did not have it at all and the number they given me comes up with nothing!!!! I also asked what… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Wish I could leave no stars on the review”

Written on: 29/01/2016 by Dawsonqm150 (1 review written)

This is without a doubt the worst customer service department I have ever had to deal with. Unfortunately I am still dealing with them (for 3 weeks so far...). I have had 2 failed pick up attempts (no shows) for what I want to get replaced (I was sent something that was damaged and looks like it has been used before). The first pick up request was actually sent to my email address and not to the courier. Email responses are incredibly slow (if they decide to respond at all), latest one I have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Craftybee's Comment

Written on: 29/01/2016

Update on this (left review as guest). They sent Hermes to collect from my home address a day later than they were supposed to collect from the shipping address. If anyone has a local number for this complete shower of a company, please pass it on to me! No luck with any I've found so far. Once again, avoid these like the plague. I can't even be bothered to email them again, and wait another 5 days for a reply. It's started to be that bad an experinence it's funny.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Useless customer services!”

Written on: 18/01/2016

I have been making purchases since 2010. Ordered several sets of Westcott scissors from them and one pair has broken, these have a 25 year warranty. In short not all my orders are showing in the 'my account' section any more, including the scissors. I discovered I have 2 account numbers and only one account number and set of orders shows. I have at least another 12 items not showing. Approx. 8 e-mails have been exchanged to find this out and still no resolution despite two 'escalations' to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Wake up and smell the coffee!”

Written on: 03/01/2016 by craftymal (1 review written)

Come on Create and Craft wake up and smell the coffee! I, like thousands of other people have had catastrophic experiences with Customer services based abroad! Please bring all of it back to the UK where we are understood when we speak and not have a very long conversation where a shorter one would do especially at the cost of the phone calls! I must admit that recently I have stopped watching C & C as much as I used to where it used to be on all day in my house due to the poor customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“CUSTOMER SERVICES MORE COULDNT CARE SERVICES ”

Written on: 17/12/2015 by NNamags (1 review written)

Ordered item 29th November tracked on 4thDecember at courier and at where it stayed rand Create& craft said they would look into it then said bad 10 day to track I ask for money back rang been told systems down so get someone to call no call rang again knew nothing about it ,then eventually after emails again they re ordered ! Even after I said it was to late ax another order had arrived and been sent back as it was to go with this order . Yet another call and after being put on hold while she… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Patty011's Response to NNamags's Review

Written on: 28/12/2015

I feel your pain. I am in the same situation. Never got my order and now I'm fighting to get my money back. I have sent emails and called many times and all they say is to wait another 48 hours. This is the worst company I have dealt with. For your own good do not order from I'm not sure how they stay in business. They take your money and you get nothing back. Not even a refund. Urggh

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“SCAN AND CUT CM600”

Written on: 14/12/2015 by toby1989 (1 review written)

 brought this was mislead by create and craft, saying "you will never need another cutting machine" well less than a year they are bringing out a new better model, a lot of money down the drain, brother need to sort this out, as for the post and package what a joke, for a blade no bigger than a darning needle i paid £5. 99 as i brought standard and deep cut (which let me tell you they sent in the same package!!!!!!!!!!!!! Took it to my local post office where the kind lady weighted it and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WATCH OUT!!!”

Written on: 13/12/2015 by Neely (1 review written)

I started watching and ordering from C&C in June. Over the last 5 months, there has been a noticeable decline when receiving merchandise. I was ordering multiple items with each order. Since everything in the order was not shipped in one package, I kept track of what was received and what wasn't. About 3 months ago, I noticed not all the items were being shipped. I contacted customer service, and they refunded my money only AFTER I notified them. A few weeks ago, I ordered the latest… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Abysmal Customer Service”

Written on: 13/12/2015

Create and Craft are concentrating too much on getting orders from customers and are obviously not interested in keeping a regular satisfied customer base who would happily recommend to their friends. I no sooner had logged in and put items in my basket, when I had a phone call offering to take my order by phone "so that I didn't miss out on the goods I was choosing". My order arrived 7 days after it was supposed to (too late for the gift it was intended for) - I tried to cancel the order… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer Service must be as deserted.as the Marie Celeste”

Written on: 30/11/2015 by davembk (1 review written)

I'm a potential customer but after reading these damning reviews I emailed Create and Craft Customer Service, politely asking for reassurances, I guess, wanting to hear that these reviews were not reflective of Create and Craft, and that for instance they Do respond to emails. Well, it's Monday night now, and still, and after another two reminders since the first email last Thursday, nothing, except the automated "someone will get back to you" etc. So I'm glad I've found out via this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“TOTALLY FRUSTRATED IN IRELAND”

Written on: 18/11/2015 by wwMcNally454 (1 review written)

WHERE TO START - Please do not waste your time with Create & Craft, I have become totally disillusioned by this company, which extols their virtues as being a caring and helpful Company. I ordered Sew Inspired Magazine together with fusible webbing and wonderclips. Only to be told after my credit account was debited, that two items were now out of stock. Wonderclips, however, were being reordered from US and would take 10-15 working days. Miracle of miracles, Sew Inspired Magazine was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Deceitful company”

Written on: 18/11/2015 by Warduy292 (1 review written)

I buy an enbissing machine , when I receive was platforms missing and the gift embossing folders didn't arrive to . I call back and promised to send it in 2 to 3 weeks, but returns are good only for 30 days after arrived, well I didn't receive nothing ,return the machine cost me 45 dollars, who profess gene to me back in credit store, wich I didn't receive and just return part of my money. Recommended LOL. Just to my enemies. I should be checking reviews before to buy anything in create and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“abysmal customer service”

Written on: 12/11/2015 by ailec16 (1 review written)

Customer Service is just the wrong title for this particular department. They have no idea what they are doing. I thought I was buying a 3 for 2 offer on card packs, but unfortunately at the checkout this did not happen. The presenter repeated over and over that the discount would be applied right at the end of the checkout, this did not happen either. I was annoyed so sent them an email only to get an automated response. I sent them another email saying would they please contact me before… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst service ever”

Written on: 11/11/2015 by Starshots (1 review written)

A company that was so good but now with non existent customer service has become a nightmare to deal with. Discount code not applied and they are unwilling to help. Another lost customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Suggest we all vote with our feet”

Written on: 07/11/2015 by Daviang1954 (1 review written)

No response to most complaints. Invalid voucher codes. Non delivery. Incompetent delivery service. Poor packaging / damaged goods. Available on website but out of stock. The list is endless. After many years I've had enough! I have found most products elsewhere at competitive prices and p and p free in a lot of cases. Create and craft are not the unique company they profess to be. Suggest other crafter's look around too… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Discount offers”

Written on: 06/11/2015 by fgBowers285 (1 review written)

Has anyone else had a problem when they try to use the discount codes sent out to members. I was completing my order, put in the discount code & the page went blank, so I wasn't sure if my order had been accepted or not! I immediately emailed the webmaster address with my query & over a week later did not get a reply. In the meantime I had confirmation of my order but no discount deducted. I then emailed customer services, 4-5 days later I have revived a reply saying as I didn't put the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Very poor customer service”

Written on: 04/11/2015

I signed up to C&C after watching on TV and impressed with products and prices. Wished I had checked reviews first! The items I have received so far are of good quality and value (although you have to watch for p&p charges). However there is no information sent about when items are dispatched (supposedly 3-5 days with an email sent when they are on their way). I received my first items after 8 days after sending an email asking where it was but I am still waiting for my membership pack. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The most inept customer service ever.”

Written on: 01/11/2015 by Kirkpatrick433 (1 review written)

Ordered a XCUT A4 die cutting machine.Put it in my basket and paid for it immediately.Payment was taken and an order number issued.Four days later an e-mail arrived to say the order had been cancelled because of lack of stock.As far as i am aware when an order is accepted and paid for a contract then exists for both parties.There own T&Cs(section 2.2)confirms this.I also used a £10 voucher issued by them for their 10th anniversary to club members.I refuse to phone them on the ripoff phone line… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview