Create And Craft TV Reviews

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Create And Craft TV
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Latest Reviews

★☆☆☆☆

“Telephone Numbers”

Written on: 02/09/2015 by LiliaBailey293 (1 review written)

On August 18th I sent to them a complaint about having to use premium rate numbers when needing to contact Create and Craft. This is when I wish to complain and return a faulty item !! The response was that it had been elevated to a higher level, and gave to me an 08717 (premium rate !!) number to use !! Are they having a laugh ??… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 17/08/2015 by natsreview2015 (1 review written)

I wrote to complain that they hadn't reminded me that me membership was due for renewal and i think they just disbelief me! I have checked my Inbox and Trash and there was nothing. Also, I couldn't find any information on my account to say when it was due for renewal so how do customers know if they don't get reminded. The annoying thing is that I have ordered lots of items during this time and missed out on the discounts. If they don't, as a gesture of goodwill, credit me with the… Read Full Review

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★☆☆☆☆

“No Customer Service no Complaints Dept”

Written on: 27/07/2015 by rosefield (1 review written)

Ordered on telephone they had wrong membership number called customer services and asked if this could be changed she said this would have to be cancelled and would have to be ordered again after a long conversation I said to cancel this order and I would order myself online which I duly did I then received the order twice, called customer services after another lengthy conversation which may I add was costing me money I was told someone would pick the item up I also gave the address the item… Read Full Review

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Cheekymomma's Response to rosefield's Review

Written on: 28/07/2015

I have been waiting on my delivery since I ordered 17th July they have had money.
I am waiting now as I rang singer. They are looking into it.

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★☆☆☆☆

“never again”

Written on: 24/07/2015 by Cahillkd415 (1 review written)

First and last time I will order from here.......nearly two weeks waiting for my order to arrive, I'm informed half of it is lost in the warehouse. The items that had been sent out late to me arrived quickly from the delivery company (the only good point) but were broken beyond repair. After phoning customer services straight away, I'm told, I'm sorry we will inform the relevent people who will contact you within two days. And have a nice day.....Great, I already know the product is now out of… Read Full Review

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★☆☆☆☆

“No customer service at all!”

Written on: 04/07/2015 by Scoobydoosue (1 review written)

Between create and craft and Hermes, they have lost a customer. Two parcels I have been waiting for we're sown as not delivered customer holiday for 2 consecutive days. I AM NOT ON HOLIDAY! I rang customer services and spoke to a lady who did not understand and told me that I had to ring Hermes myself( Hermes will not speak to you, you have to go through the supplier) eventually she said she would look into it and call me back. I have had no call. Today the offending parcels with over £150… Read Full Review

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★☆☆☆☆

“What Customer Service?”

Written on: 24/06/2015 by Rodolfoe461 (1 review written)

The poorest customer service I have ever encountered Phone calls,letters recorded delivery are all ignored.Both Ideal World and Create and Craft are just the same,if you have a complaint. They completely ignore them all.The customer service is shocking.If the person does not understand your problem,you cannot speak to someone more senior,and you cannot speak to someone in the UK. Several years ago,at a show in the SECC, we spoke to the people who were urging shoppers to join the club. They said… Read Full Review

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★★★☆☆

“free couture dies ha ha !!”

Written on: 19/06/2015 by Kenleyt339 (1 review written)

anyone else have trouble getting their B O G O F couture dies in March 2015 I never received mine customer service said it had been ordered on wrong channel They kept promising I would receive it but I never did To be fair I did receive some money back in lieu of die after a couple of phone calls and several e-mails. I have been a member for several years and this was the first trouble I've had but as everyone says C & C customer service definitely lets them down… Read Full Review

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★☆☆☆☆

“Absolutely awful customer service.”

Written on: 29/05/2015 by Cliffordam171 (1 review written)

Dreadful customer service. I have written several emails, they send an acknowledgement of receipt but then never respond to the complaint itself. They promised to call me back a number of times but never did. They promise to investigate a non delivery complaint but don't, each time you contact them you have to recite the whole sorry saga when you know that they are not going to do anything about it The most frustrating company I have dealt with for a very very long time. The only way they will… Read Full Review

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★★☆☆☆

“shut her up”

Written on: 12/05/2015 by Pereira1977 (1 review written)

Ginger should be removed. She seems to have no notion what she is talking about. She comes across like an idiot. If I hear "you guys" once more I'll scream. I love Joann fabrics and am amazed they'd be associated with this. It is insulting to have her speaking to serious crafters. Have her go back to cheerleading or her surf board… Read Full Review

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★☆☆☆☆

“presenters so full of themselves”

Written on: 27/03/2015 by GrahamShelton (1 review written)

I recorded a program hoping to see some demos for the parchment craft this morning....but I should have know ...as usual the presenter takes over. The demonstrator from Serif hardly got a word in ...he kept interrupting when the girl was trying to explain how to use the kits...waste of time… Read Full Review

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★☆☆☆☆

“Dreary set, chatty hosts, recycled products ”

Written on: 15/03/2015 by AG4569 (1 review written)

Pro: I purchased expensive die sets from Create and Craft, and for ten days afterward, heard nothing from them. I contacted customer services to find out the status of the order, and spoke with a representative who persuaded me not to cancel it. The order arrived a few days later. Total time between placing order and receiving it was 17-18 days...not too bad. My only concern was that I wasn't informed by email, etc., that delivery would take that long. Cons: The programming is not… Read Full Review

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★☆☆☆☆

“RIPOFF - PARCELS JUST DON'T ARRIVE AS THEY ARE NOT SENT!”

Written on: 18/02/2015 by SMA9999 (1 review written)

I had trouble late last year when a couple of packages 'WENT MISSING' & decided to give them another try BUT what a mistake that was. Despatch notes are sent. Items don't arrive. I ask for details & they ask to give the package a bit longer as it was sent as adv in despatch note. I'm finally told - items not sent (not ever sent) - due to damaged stock, logistical issues, items didn't arrive etc. Shoddy service as they must have known this weeks earlier when they didn't send the packages that… Read Full Review

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★★★☆☆

“variable”

Written on: 04/02/2015 by Franmari (4 reviews written)

Ordered several times and have found them to be very variable. Sometimes quite quick - I ordered large items twice and they arrived pretty fast. I've made smaller orders and they've taken ages - and no information from them. I'd just say - if you really want something then try it but be prepared for a possible wait! Pestering them on facebook has helped, I think!! :-)… Read Full Review

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Franmari's Response to Franmari's Review

Written on: 04/02/2015

Plus - i think their postage charges are the highest I've ever seen - per item instead of per order is disgusting!

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★☆☆☆☆

“Damaged - refunded - lied to.”

Written on: 03/02/2015

I can't stress out how disappointed I am. I placed an order, then waited 2 weeks to find out that I'm not going to receive any goods - there was four items in total - because at some early stage my items got damaged and couldn't be replaced because there was no more in stock (?!?). First: it took them almost 2 weeks to figure out that package is damaged and I'm entitled to a refund; second: excaclty in two weeks time after my order was placed two of the items I ordered appeared on the air. When… Read Full Review

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★★★★★

“very good service”

Written on: 31/01/2015 by JuliusMolloy (1 review written)

I have been a customer of Create and Craft for two years and unlike the other reviewer have never had a problem. Sometimes the goods are sent really quickly or there might a slight delay but then nothing more than a few days. They e-mail to say when they have received your order and again when it has been dispatched. Everything I have ordered has been well packaged and as it should be. Altogether a good service… Read Full Review

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★☆☆☆☆

“Can I give them NO STARS please???”

Written on: 19/01/2015 by Pattersonpf415 (1 review written)

Was excited to see this new TV shopping network. I was sucked in and ordered. WILL NEVER SHOP HERE AGAIN! Reasons: 1. I ordered January 3, 2015. Today is January 19, 2015. The funds were deducted from my account on January 5, 2015. Still nothing. 2. I finally called Jan. 19 and spoke with a representative who assured me that I would be refunded the shipping charge of $6.95, (I had to demand that-they wanted to give me a $5 voucher for next time - THERE WILL BE NO NEXT TIME) since it has now… Read Full Review

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★☆☆☆☆

“Rubbish delivery”

Written on: 15/01/2015 by 3girlsmum (1 review written)

I am so disappointed in Create and craft tv. This was my first order and it's 5 days later and there is still no sign of my item arriving. Why say on the shows that your items will be with you in a matter of days as the items are in stock? They should say items will be with you in a matter of WEEKS! Rubbish in this day and age that items should take this long! I will not be using them again!… Read Full Review

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★★★★★

“Love it”

Written on: 15/01/2015 by Gabzie (1 review written)

I've been into craft a long time but since a disability has caused me to give up work I have got much more into it, and thanks to creat and craft tv I am enjoying more than ever The prices are very good and the flexi-pay just makes life so much easier. The shows are well planned and always good fun to watch, I have it on in the back ground lost of the time an air up and watch the replays at night… Read Full Review

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★☆☆☆☆

“creat and craft club”

Written on: 11/11/2014

Having not spent any money on create and craft recently i decided not to renew my membership to the club.I was contacted last week by the call centre and told them i didn't want to renew,they spent 40 minutes harrassing me to stay in.Since then i have has 4 more calls all the same.Customer service is a joke.I WON'T EVER PURCHASE FROM THEM AGAIN… Read Full Review

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★★☆☆☆

“Customer service”

Written on: 31/10/2014 by Darcy246 (1 review written)

I ordered a Brother Scanncut. When it arrived and I switched it on it told me to turn it off and the instructions said if this happens send it back to your supplier. I phoned create and craft and they arranged collection it was collected on 22november and I heard nothing more until I emailed them today. They replied that their courier takes upto 14 days from collecting a parcel to delivering it back to them and when they recieve it back they will inspect it and get it repaired if possible I… Read Full Review

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