Create And Craft TV Reviews

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Create And Craft TV
Create And Craft TV
Create And Craft TV
Create And Craft TV

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Latest Reviews

★☆☆☆☆

“missing parcel”

Written on: 29/08/2016 by Barnett408 (1 review written)

I ordered some items for my mother,they use Hermes delivery for which have no numbers you can call to contact. My parcel says delivered and signed for. The item has not been delivered to myself. God knows where the parcel is. create and craft customer service is shocking. Hermes has zero contact details .DO NOT USE THIS COMPANY AND IF POSSIBLE NEVER USE HERMES DELIVERY… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 29/08/2016 by JamalKearney88 (1 review written)

I bought a Singer EM200 embroidery machine in April and have had nothing but problems with it. Finally got it sent back to create and craft and asked for a refund. Nothing happened, machine returned to me today, no email to say it was on its way.It's still faulty so asked for a refund again. Customer service is so slow and unhelpful. I know I will never buy from them again or recommend them to anyone… Read Full Review

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★☆☆☆☆

“terrible delivery”

Written on: 13/08/2016 by michellesays (1 review written)

delivery so bad, parcels missing items.broken packeging.stuff out of stock after they take youre money.pathetic customee services response to complaints. my advise...shop elsewhere or use amazon.you will get a better service… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS.”

Written on: 30/07/2016 by shaun66casper (4 reviews written)

WORST EVER EXPERIENCE ,MOST PRODUCTS NOT EVEN DESPATCHED FROM UK,POOR CUSTOMER SERVICE 3-4 DAYS RESPONSE TO EMAILS,AVOID… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 28/07/2016 by Hardynj234 (1 review written)

I decided to join the club as a first time user, to enable me to purchase items for my daughter who had just started making cards. After putting in an order my daughter explained I had ordered the wrong items, so I immediately contacted the company(on Sunday)to cancel the order who called me within an hour to say it wouldn't be a problem. The items at that point, hadn't been despatched. Checked my account on the Monday, they had despatched the most expensive items and the rest were in progress… Read Full Review

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★☆☆☆☆

“Don't buy. Buy at your peril. NOT GOOD VALUE FOR MONEY.”

Written on: 17/07/2016 by Kaleyg67 (1 review written)

You see them using glues. E.g.Everyday glue. Photo glue Glue lacquer. ALL LARGE SIZES BARELY FIT THE DEMONSTRATORS HANDS. When you order and receive them on average they are one and a half larger than than a bottle of nail varnish. My first and last order at a cost of twenty eight quid for three types of glue plus delivery. They are have a damn laugh. I'll go to the range Hobbycrafts or the works in future at least you can see before you buy. To put the icing on the cake their website is… Read Full Review

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★☆☆☆☆

“Bait and Switch Tactics”

Written on: 16/06/2016 by 8McFadden (1 review written)

I ordered a Sapphire die cutting machine on sale. Two weeks later I received a die set and scor-tape that I didn't order. I immediately called customer support and while the representative was very nice she couldn't actually help me except to email me a return label for the incorrect items and tell me that I would have to re-order the items I didn't receive. One problem - - - the machine was no longer on sale and I'd have to pay twice the price to get it! Does this company actually I'm… Read Full Review

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★☆☆☆☆

“Hermes”

Written on: 06/06/2016 by Whitakerka60 (1 review written)

Tracking information from Hermes "delivered to letterbox" is complete rubbish parcels are not being delivered… Read Full Review

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★☆☆☆☆

“Where are my deliveries”

Written on: 27/05/2016 by Somervilleft41 (1 review written)

absolutely disgusted. Im new to crafting and placed a good few orders within a week. ive actually receive. ive constantly kept sending emails asking whats going on but getting no response had one letter asking me to fill in and sign ive not received items. They have taken approx £300.00 out my bank including the club membership and not even received a badge to say im a member. Is it me or is this happening to others getting emails saying goods delivered when i havent. They just dont seem to… Read Full Review

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★☆☆☆☆

“Order delivery and customer services”

Written on: 13/05/2016 by EMG63 (1 review written)

I placed an order with C&C on 4 May 16 and was advised the proposed date for delivery was 10 May 16. Money taken out of my bank of 4 May 16 (that was actioned quickly) and I waited. The 10 May 16 came and went and yesterday 12 May 16 I wrote an e-mail to their customer service department and received a reply today which stated 'As we have checked, the items you purchased are Craft Universe items and will be shipped from the US. Please allow 14 working days for the order to be delivered'. I… Read Full Review

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Emg63's Response to EMG63's Review

Written on: 19/05/2016

I have still not received my items -19 May 2016 - rubbish service

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Emg63's Response to EMG63's Review

Written on: 20/05/2016

Si=till not received these items 20 May 2016

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★☆☆☆☆

“Awful customer service,”

Written on: 11/05/2016 by Brooksk458 (1 review written)

I placed an order at the start of April and at checkout, was told that my order would be dispatched within 3 days but it still hasn't turned up. I got in contact to see where my products are and I received what seems like a computer generated reply which didn't address the issue, just told me to wait. I waited another week before emailing again, and was told there has been a mix up with their supplier and some orders didn't get sent to them. Fair enough, I run a business myself and I know… Read Full Review

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★☆☆☆☆

“Customer service appalling!”

Written on: 10/05/2016 by 980angela (1 review written)

I've always received good service up until now.I ordered an Accuquilt 3.5in die in Feb'16, I've since received 3 incorrect items and it still hasn't been resolved, despite several emails! I have to keep getting back to them as they never get back within the time frame they state. Very disappointed… Read Full Review

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★☆☆☆☆

“Dishonest Customer Service”

Written on: 04/05/2016 by LeiaBrown230 (1 review written)

I purchased a product from Create & Craft UK which became defective in 4 uses. When I queried the issue I was told it was a problem for the manufacturer and Create & Craft would not help! When I wrote a review of the product and the lack of customer service (offering a "1 Star") Create & Craft rejected the review! So all those people reading only positive reviews should beware that all the negative ones have been rejected by Create & Craft… Read Full Review

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Ailec16's Comment

Written on: 03/08/2016

I also had my review rejected, because I complained about their appalling customer service so of course they only have 5 star reviews as that is all they will accept.
Totally disgusting!!!!

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Ailec16's Comment

Written on: 03/08/2016

I also had my review rejected, because I complained about their appalling customer service so of course they only have 5 star reviews as that is all they will accept.
Totally disgusting!!!!

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★☆☆☆☆

“The Worst Company I've Ever Dealt With”

Written on: 30/04/2016 by Kaseny392 (1 review written)

I placed an order on 17.4.16, my order summary page stated that the order dispatched and delivery was due 22.4.16, I had an email on 21.4.16 to say that the order was cancelled and then the order summary page stated my order was Invoiced. Now, on 27.4.16 I got an email to say they were sorry that I had to return my order - WHAT????? - I never returned ANYTHING!!! They cancelled my order!!!! It has taken 2 phone calls to them to actually get my refund - if anyone wants to ring them, don't use… Read Full Review

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★★★★★

“Until Tattered Lace”

Written on: 29/04/2016 by Janice52 (1 review written)

Hi I have been a member of Create & Craft for a long time, and never had any problems with ordering, the goods or the delivery - until that is I took out a 1yr subscription for The Tattered Lace Magazine. I get the email telling me it's coming, and yes it does come - but and its a big BUT I keep getting COLD CALS now, and when I tell them I am not interested in buying what they want me too, they have the cheek to ask why I don't want to buy, I tell them I will order when I want anything and… Read Full Review

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★☆☆☆☆

“AVOID!!!!!”

Written on: 28/04/2016 by 211Moreno (1 review written)

Ordered some items from this company 2 or 3 weeks ago, no response from them whatsoever! Raised a PayPal dispute and they refunded me quickly but still no explanation or communication! What an awful awful company. PLEASE stay well away. … Read Full Review

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★☆☆☆☆

“Awful company to buy from and shocking customer service ”

Written on: 24/04/2016 by xfNichols139 (1 review written)

Avoid this company like the plaque if you can , shocking company to buy from and awful customer service , buy a magazine use the code and your order is cancelled! New customer to create & craft but I have ordered from ideal world before but am I not technically a new customer to Create & craft since I have never ordered from there? Just a scheme to get people's details to send junk mail if you ask me! My account will be closed now on both. Awful , telephone charges to speak to someone who… Read Full Review

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★★★☆☆

“Overseas customer service is extremely poor”

Written on: 22/04/2016 by ElianaPurcell (1 review written)

When things are going well and your order is processed and dispatched then C&C are great but they are greatly let down by their customer services. They use an overseas call centre which in itself is problematic trying to communicate with the operator. They often say they will call you back and they don't; it's just to fob you off. The cost of the calls is astronomical and nothing every gets resolved unless the UK team get involved. So as I say well all is going well they are great but you… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 22/04/2016 by Hatch1957 (1 review written)

Had an awful first customer experience. Will not be shopping with them again… Read Full Review

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★☆☆☆☆

“WORST customer service EVER!!”

Written on: 18/04/2016 by Lucas457 (1 review written)

Between April and June last year I spent £1,000's with this company on lots of orders. I had problems with around 80% of my orders - either damaged on arrival, never arrived or incorrect items delivered. I was left feeling incredibly frustrated with their terrible customer service. Staff did not understand my queries or complaints and sometimes just didn't bother reading my emails before replying with useless responses which were just a complete waste of time. I demanded my issues be… Read Full Review

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Ellestar's Comment

Written on: 18/04/2016

I am off to trading standards in regard to the same issue!
I have cancelled the item which never arrived ! They tried to tell me another was on the way when it showed no longer in stock!
I cancelled the flexi payment and still the take more money from my bank..
I then have to wait several days to have it refunded!
I am now seeking trading standards advice as at no time did they offer a cancelation of order and they keep taking money for an item I never received!
Membership cancelled I will never use this company again! Which is a shame because Cricut will never get any further business from me due to the inept staff at create and craft!

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