We purchased A Vax hoover which was recommended for pet hairs , but to be honest it kept clogging up After just a few months the machine broke and a replacement was sent after much arguing However , some 18 months later this unit became faulty and it actually burnt a mark into a brand new carpet I contacted Vax about this as not only did I now have a faulty vacuum , but a brand new carpet with a burn mark in it All Vax replied with is that the warranty for the original unit had expired ( 2 years ), but I argued that the unit in question that had caused the damage was under 2 years old . All the so called customer service sent was a copy of their terms and conditions blah blah blah The product itself was useless ,and the aftercare service was even worse Dont waste your time with Vax I would give this product no stars at all if this site let me .