Lloyds Pharmacy Reviews

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★★☆☆☆
2.4 / 5
30% of users recommend this
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  • Quality of service

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Latest Reviews

★☆☆☆☆

“Appalling Customer Service”

Written on: 20/10/2014

On a couple of occasions I have received disgusting customer service by both a pharmacist and two other members of staff. Will not be shopping at this store in future, as they do not deserve the custom… Read Full Review

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★★☆☆☆

“inquisition just to buy painkillers”

Written on: 16/09/2014

Cannot buy over the counter medication such as paracetamol without having to answer a barrage of questions. Found this in both local branches (Blyth and Cramlington). Also find it irritating that the dosage is read out to me. Will buy what I need hassle free from a supermarket in future… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 27/08/2014 by OldWomble (15 reviews written)

For the fourth time in succession the Arundel branch has failed to have our repeat prescriptions ready on time. Not only is the service useless but the staff are also rude. The manager just walked away when I made a minor complaint about the service. Lloyds, you really do need to sort this branch out! We are now going back to Boots… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 20/08/2014 by plh007 (7 reviews written)

Ordered a Mobility Scooter for my dad. 12 days later hadn't heard a thing. Chased. order note placed. Finally resolved but only as I tweeted the MD via Twitter. Disgusting service, terrible staff. Would never use again… Read Full Review

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★★☆☆☆

“Really poor”

Written on: 26/03/2013 by bitemebankers (2 reviews written)

I'm struggling to think of anything to recommend about Lloyds Pharmacy. One could perhaps forgive the frequent mistakes, stock errors, and so on if the service was any good. It isn't. It seems the staff have been instructed to never, ever apologise. Even when they've lost my prescription, missed off items, or tried to claim I've already collected it, not once have they ever said sorry. They act like they couldn't care less. If you're looking for a pharmacy to receive regular repeat… Read Full Review

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★★★★★

“Very helpful staff”

Written on: 13/11/2012 by emly99 (1 review written)

In our local branch, staff will always go to any length to help my elderly nan. Shes very forgetful so they are forever helping her sort out her tablets and making sure she has enough, and have now set up a tray for her to take which is fab! I cant fault them! They have been so kind to her!… Read Full Review

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★☆☆☆☆

“Free Delivery?”

Written on: 04/05/2012

I wanted to buy some cod liver oil from the website. The google link placed the product as having free delivery along with the link to the website. Once on the website I entered details including my email and personal details, all before making the purchase of course. Just before entering my card details a charge of £2.95 was added. I emailed costumer services, only to be told the free delivery was only accompanied by a purchase of £40.00! Just another example of misleading product… Read Full Review

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★★★★★

“Cannot find fault”

Written on: 20/04/2012 by Tony777 (1 review written)

My wife needed a blood pressure moniter. We ordered on from One Click Pharmacy. A week later, it still had not arrived. We listened to all the excuses and lies,found out that they had not even shipped it seven days after I ordered and paid for it, so we cancelled the order. I went to Lloyds Pharmacy online, ordered it, and it was delivered the next day. So what if Lloyds Pharmacy is a £1 or so dearer, I would rather pay the extra £1 or so and have good delivery and not to listen to excuses… Read Full Review

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★★★★★

“By far the best chemist. Express Repeat Prescription...”

Written on: 04/03/2010

By far the best chemist. Express Repeat Prescription service is a god send… Read Full Review

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★☆☆☆☆

“Disappointed to see ignorant staff, after such a big...”

Written on: 23/02/2010 by jazzybon (1 review written)

Disappointed to see ignorant staff, after such a big television advertising campaign to promote their new prescription services.

Prescriptions that don't arrive when they are supposed to, part filled & without warning luckily these medicines were not life supporting… Read Full Review

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Bobknob's Response to jazzybon's Review

Written on: 26/08/2010

I found this review not helpful because the service they decided to use after seeing a stupid tv advert is one tiny bit of what Lloyds actually do!!! Unfortunately, the company force every Lloyds store to offer this awful service when it doesn't suit many people. Maybe the person should review the whole of their local Lloyds store/s.

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