Written on: 23/05/2013
I used the god awful company after getting a good quote from a price comparison website. I sent off all my no claims proof (something in 35 years I've 'never' been asked for) and to my horror, they increased my premium from £287 to a whopping £893.93. I called them and after waiting for an age on a premium rate line, I was finally told by an rude Scottish women that my No Claims arrived too late. I then told them I wanted to cancel and was told it would cost me a whopping £893 just to... (read more)
Written on: 18/05/2013
right.. i called there sales team to ask if i was to set up a policy would it go live today, i was told yes. so i went online and set up a policy the time was 16.20 when i paid and at the end it said it would be live and i could drive my car at 16.22 and my policy details would be in the post, so 5pm i go out, only to be pulled off the police for no insurence... only phone line open is new sales... they tell me my policy is not live as there computers are running slow and its in a que, i ask... (read more)
Written on: 14/05/2013 by brezel (1 review written)
I originally went with green insurance because they quoted me the cheapest amount for my car. After sending them my details and no claims details, everything was fine for two months. Then they said my no claims wasn't valid and put the price up by 200 pounds. Being a student, there was no way I could afford that, so I told them I did not accept this price and cancelled. Imagine my horror when 2 months later I found they had withdrawn 600 pounds from my account! Absolute rip-off merchants,... (read more)
Written on: 11/05/2013 by simfea
Be wary of the green car insurance they are not who they advertise Hello I am here today to advise you of a an insurance company that has just ripped my father off of 200 pounds who has terminal cancer. I set the policy up for him so I could drive his car and take him back and forth to the hospital. The policy was around 200 pounds for the year with me driving it, it stipulated that I must provide my dads no claims. After setting up this policy my father was taken ill and had to go to... (read more)
Written on: 30/04/2013 by rebeccaann1989 (1 review written)
Kills me to even give them 1 star. My true rating would be -100 !!! Absolute rip off merchants, avoid at all costs!! Won't pay out on my pet insurace as one payment was missed by no fault of mine, wasnt set a letter, wasnt contacted by the company and I never told them I was cancelling my policy. Contacted them when realised payment hadnt been made, made the payment straight away and then was told my policy was still void. Yet they still took my money! Then asked to cancel policy,....they... (read more)
Written on: 30/04/2013
Petsaloud sorry put this comment on wrong review I was talking about Petplan!
Written on: 27/04/2013 by only1garibaldi
Have not and never had car insurance with this company yet they took £84.48 from my debit account,I used my card to pay my wifes insurance 1st payment, until she set up direct debit.11 months later she cancelled her insurance and this company had my details and took my money (read more)
Written on: 17/04/2013 by Nitro11 (2 reviews written)
This company is a complete rip off.they will come up with all sort of excuse to extortionate money from people.BEWARE!!!BEWARE!!!BEWARE!!! They claim to have send my policy but never received them and they gave me a wrong address when i called them. When it comes to renewal you dont a reminder at all and they take decision by themselves and renew your policy.They dont give a damn whether you could be in trouble or not. Advisors are very disinterested with customers and they wont come to any... (read more)
Written on: 13/04/2013 by Pauldavo (1 review written)
I traded in my car and cancelled my insurance direct debit. Within 2 weeks got a letter to say I was being charged £189 to cancel my policy. They weren't interested in the fact I was buying a new car, only that they got their premium in full. I called to find out how they came up with this ludicrous price and they say remaining policy and extras had to be paid in full. I explained I was in the process of buying a new car and hey said I had 28 to update new vehicle details then they would... (read more)
Written on: 04/03/2013
DO NOT EVEN CONSIDER USING THIS COMPANY FOR CAR INSURANCE!!!! You may pay less for your premium but they will hammer you for "stealth" charges to make any kind of amendment, even the most simple kind, like a change of address. Feeling totally ripped off. All I can say is dont make the same mistake I did. AVOID AVOID AVOID!! (read more)
Written on: 17/04/2013
These companies disgust me. We need watchdog to investigate them. They are robbing people. Very bad experience from them.
Written on: 01/03/2013
Save yourself time, money and hassle. Don't bother with this company. For some unknown reason they cancelled my policy? Rubbish. (read more)
Written on: 01/03/2013
Sold my car. Did not need to renew breakdown cover. Yet again struck down by insurance companies auto renewal fine print. No refund just ' You should read all terms and conditions and notify us!'. Sorry but never using you again! Had to wait 32 mins to speak to someone on phone. (read more)
Written on: 21/02/2013
My car was in an accident and the Green Car Insurance gave me next to no support except to put me through to Zenith. Despite telling them the details of the third party and that they accepted responsibility they did nothing to contact them. Finally a week and 2 phone calls later they gave me a garage to take car to. Fortunately I asked the garage what repairs they had been instructed to do and only half the claim had been approved but I was not informed. Despite telling the garage and... (read more)
Written on: 27/01/2013 by Soothgiven (1 review written)
I will not waste my time going into a rant about these absolute *$%£%$'s as i have wasted enough time and plenty of money.... if you are reading these reviews you must be considering wasting money with them... PLEASE GO ELSE WHERE... they are crooks and that's it. (read more)
Written on: 14/01/2013 by Hollywoodklot
Without my knowledge Green insurance had doubled my premium. I phoned up to cancel and they are going to charge me £ 196 of cancelling fee! So this us how they make there money. Double the premium and then a high cancelling charge so you can't cancel it. (read more)
Written on: 10/01/2013
AVOID AT ALL COSTS. They never sent any policy documents - saying they were online, except the additional cover wasn't. Takes ages to get through on the phone after which they sometimes just refer you to the website and cut you off. Dont have your details to hand. Cannot communicate by email. Just awful. Avoid at all costs (read more)
Written on: 08/01/2013 by Dietsdontwork (1 review written)
Despite provision of NCB rude then threatening letters, then emails then texts. For a month. £36 for any change. Change address? £36. Change names driver? £36. Blink? £36. Having now cancelled they have now written to say there is an outstanding claim. My car wheel fell off, I called them, they said "that's mechanical failure - not covered". 6 months later and now that's an outstanding claim. Called. I now have to call the underwriter (kwik fit) to get them to send green a letter... (read more)
Written on: 08/01/2013 by Pugsley01 (1 review written)
Ok I got my cover with these idiots just before x-mas and straight away they started to hassle me for my N.C.B. via email all i could do was read the emails on my phone whilst on holiday (I mean over Christmas what do they expect you to do). I uploaded my no claims when I got back from hols and received a confirmation letter. Ok I thought. But the emails carried on then I received a letter demanding more money because I never sent NCB I rang them 20mins to get through listening music weather... (read more)
Written on: 02/01/2013 by Golom
They quoted me for insurance 1029 Pounds ,They took a deposit than demanded proof of NCB monthly payments 110. they ask provisional from 2007 full from 2008 I put I got licence from 2007 as previous insurance said it should be like this ,when they find out they put premium up to 1340 , I was not happy so I did call them and they said cancellation fee 170 so I did think ok not worth to change , did send NCB by FAX and they did cancel my insurance due to receive only 2 of 3 pages from fax... (read more)
Written on: 07/11/2012
If you want any changes on your policy, however small £35! If you want to speak to someone = ! 20mins-1hr wait and even then the opening hours are ludicrous. Overall they try to lure you in with a reduced quote but believe me they will more than make up the difference over the course of your time with them!! AVOID!!!! (read more)
Written on: 31/12/2012
Fully agree with the last contributor's comments - keep well away from this Company!
Their communication is absolutely awful & they throw charges at you.
I have just sold my car 6 months into the policy & expected a refund. Told no & that I should read the small print.
Written on: 05/11/2012
got quote,paid 1st payment,sent proof of no claims bonus which they would not accept (since accepted by my new insurers).they sent saying if no other proof sent they would either raise cost or not insure me (inbetween next d/d missed by me).they then sent saying as i had not sent proof of no claims bonus that they would not insure me anyway!!!!!!!!!!!!so i took that as it and whent elsewhere.they then sent saying that they would take £213 from the account which they had my details,told my... (read more)
Written on: 31/10/2012
I insured my car with these people at a reasonable amount for the first year. Then my renewal arrived it was double!..they where charging 49.1% apr to pay by direct debit. ie for an insurance policy of £787 - I was charged £149.55 and £35 credit arrangement fee on top of this. In a recession this is disgusting. I dont mind going 'Green' but I begrudge paying for the whole ozone layer via my car insurance! It would have been cheaper to go to WONGA and lend the money. I rang up to complain... (read more)
Written on: 03/11/2012
My insurance quote the second year was double the first year,so i went elsewhere and got it about £100 cheaper, But a word of warning - they took the complete payment from my credit card because i failed to notify them that i did not require their cover, The will pay it back to my credit card in 3-5 days (big of them as they should do it immediately) also with it being a credit card and not a direct debit set up they should not be holding or using the information given when payment is made with a credit card
Written on: 30/10/2012
After 11 months of being with these I wanted to change address, they charged me the highest band rate of £30! Then when I went to renew with them they wanted to charge me double, I did manage to knock them down in the end but I was still paying more than my friend who had a 2L mondeo (I have a 1.4 Almera) I didn't even receive then when I had to cancel my insurance they charged me £74! Rip off company,I ddn't even receive my updated policy so I had to ask for it, got it 1 month later! DO... (read more)
Written on: 25/10/2012
My friend got out car insurance with this bunch of cowboys, I paid the initial deposit for her on my debit card, then cancelled all my information. She set up a dd. Sorted? No! Few weeks later, they wrote to her cancelling the insurance, so, getting on the phone to them, they stated they hadn't sent her a letter - she had it in front of her - they said she was lying about her make of car etc etc. The policy number she quoted on the letter did not match her details on their computer... (read more)
Written on: 21/10/2012
Green insurance company ???? What rubbish. What can be green about an insurance company? They are just trying to cash in on the green revolution. Don't use them (read more)
Written on: 20/10/2012 by guest00000000001 (1 review written)
Stay away from this bunch as the original price is only the starting price and then double it and that is your final figure. Was told that if I wanted to pay by direct debit it would be at no extra cost but when you get your final summary there is a £66 charge! Then you try to get on the phone and 20 minutes later you are still none the wiser. Stuff like breakdown cover,legal expenses etc are just gone through at such speed you are just nodding away so that you can just get on with the... (read more)
Written on: 31/10/2012
so which insurance company is worth going to ?? I'm looking for a new car policy and all I can find is no good !
Written on: 02/11/2012
Now there is a minefield!!
Written on: 01/10/2012
Basically they quote you for so man excesses you have no time to write it all down and then once signed into a contract if you dont get a email as they dont send paperwork by post, and according to the FSA this should of been made sure I had received paperwork or some form of acknowledgement to what I was getting policy wise, which I clearly did not only to find my excess is now a endorsement to policy???? what the heck is this? they do not make clear what is in the policy until too late. I... (read more)
Written on: 27/09/2012
Awful customer service,over inflated prices. We took out third party inurance, but wanted to change to fully comprehensive, They refused saying you cant change half way through. Also on the comparison sites they were £200 cheaper fully comp than what we were paying third party!! When we queried this we were fobbed off with some excuse. Needless to say we didnt renew and found a fully comp £250.00 cheaper with a reputable insurance company. I wouldn't recommend these cowboys to anyone. (read more)
Written on: 31/10/2012
so which insurance company is ok, ?? they all aer rip off, any adive I looking for a new insurance policy
Written on: 24/09/2012 by greeninsurancecompanysucks
i took out insurance with these back in January 2012, for a car that belonged to my grandmother and with me as a named driver to be able to transport her around as she is elderly! So i think the quote was £1200 to start with and they asked for proof of ncd from my grandmother which we sent to them and then they said unfortunately we cannot accept this ncd your new premium is £3400 which is a new premium therefore a new policy, to our disgust we cancelled within the 14 days of the new... (read more)
Written on: 14/09/2012 by Paulsmith333 (1 review written)
We cancelled our insurance at renewal due to their high cost of renewal. They took £71.00 from our account. 6 weeks of fob offs and we finally get £41 back the rest was for cancellation costs and 1 week of insurance. They also then put a debt collection agency Onto us to claim money they were supposedly refunding. Avoid these guys at all cost. I am now threatening court action and going to notify bbc's Watchdog. Spread the word , people like this company should go out of business. (read more)
Written on: 08/09/2012
The green insurance company are without doubt the worst insurance company I have ever dealt with! 2 years ago I was hit by another car, their fault, their claim not mine but green insurance put on the claims database that it was my fault even though they weren't involved and the 3rd party paid for my car to be repaired, they didn't tell me about this and have denied putting it down as a fault claim and refused to remove it. I have now contacted the ombudsman who are investigating as I have... (read more)
Written on: 16/08/2012 by didz37
i bought insurance from them a week ago and im still waiting for conformation of me being insured, surely if its bought then i have it but i cant even get an address from them to post my license to, which means i cant get taxed either. i called and was polite to them and twice they just hung up. dont where i am now. avoid these feckers (read more)
Written on: 25/08/2012
No they are not legit. Green Insurance is part of the Kwik Fit. I cancelled my insurance with green insurance, thinking all was well, paid cancellation fees - and two months later i am now being threatened with door step collection for the sum alledged owed to them. Tell your friends, neighbours, tell everybody stay away from them. If you want to get ripped of, even when you've paid cancellation fees these are top of the charts. I have never come across such a cowboy since rouge traders.
STAY AWAY.
Written on: 13/08/2012 by em78uk
These were the worst insurance company I have ever gone with. 1/. The opening hours are rubbish for existing customers and if you call the new customers line they refuse to help you. They are also patronising - the guy I spoke to questioned why I had rung if I knew the line was closed, despite not knowing until I had called. As a consequence I had no insurance on my car for 2 days and could not get to work over the weekend. 2/. I had a recent claim, I rang them first thing on a friday... (read more)
Written on: 14/08/2012
Excess protection means you pay the policy excess, then you get it back after claim is settled. Well worth 50 odd quid, wouldn't you say?
Written on: 26/07/2012 by nilreb (1 review written)
Paid for bike insurance for year in advance they then cam up with an 'additional' payment of £42 as it was not paid they cancelled the ploict and the cancelation charges £180 almost exactly the cost of the insurance.. Had car breakdown cover with them changed cars..policy now not valid.. Avoid Avoid Avoid (read more)
Written on: 25/07/2012
All the reviews you read about this company are TRUE! We chose this company as it came up as the most cost effective way to insure our car, with saving money in mind! After a complete charade of letters telling us they had received our documents and then NOT receiving our documents , money was added as admin costs etc. The final straw was an updated monthly fee of £110.00 upped from £42.00 as they had apparently not received proof of our no claims bonus, which we have a letter saying they... (read more)
Written on: 14/08/2012
Why don't you just send your ncb proof and the payments is assume would go back to normal. Ps I severely doubt anyone will turn up at your doorstep.
Written on: 10/07/2012
I should have known better, the first call I made to them, the guy on the phone was so rude to me, he was trying to sell me legal cover and I advised I didn't want it - was so nasty to me, I hung up. I rang back, again really pushy and forced me to take this cover. I then kept getting charged £15 per week for my old insurance company not sending them over my no claims. After 3 weeks I decided to cancel - they charged me £200 for this!!! And another months payment! RUDE, UNPROFESSIONAL,... (read more)
Written on: 02/07/2012 by lizfox
The Green Insurance Company is an absolute nightmare - don't do it! I was so pleased to find the Company, it had all the elements that I thought were great, but although I've been insured with them for 6 months, I'm not showing up on the DVLA database, and despite a 30 min phone call to 'sort it out', its STILL not showing up and I STILL can't access my insurance docs so cant even print off docs and go to the Post office! The best they could offer me is to 'reissue the documents' (which I... (read more)
Written on: 01/07/2012
i got an online quote of £22 per month and decided taking out insurance cover for my car i was asked to provide proof of no claims i contacted my previous insurer asking for a letter to prove my no claims so as i am waiting for the letter from them i receive a letter from green telling me i have been charged £15 for admin costs and my direct debt has been adjusted the new amount is £38 per month i have also been bombarded with calls from them try to sell me more addons to the policy and... (read more)
Written on: 22/06/2012
I had the most awfultime with them when I broke down in France. They couldn't organise the repatriation of me (and the family) and also of the car when I was doing all the organisation for them. They also thought my car was still in France (and were telling me so) when I knew their subcontractor had delivered it to the UK garage to be repaired. I don't normally write reviews but felt compelled in this case so I could hopefully prevent other people suffering like we did (read more)
Written on: 07/06/2012 by DoneOver (1 review written)
I would suggest from personal dealings with this company to avoid like the plague. They are very happy to cancel or force you into cancellation at the drop of a hat, thus increasing your bill or premium. I have learnt a valuable lesson......... Always do background checks on providers before taking out insurance with them. I will be reporting this company and their underhanded ways to the financial ombudsman. I will also make sure that I never use THE GREEN INSURANCE COMPANY, or their sister... (read more)
Written on: 13/06/2012
they did quote me 120 a month they did take 120 deposit than after 1 month they cancelled insurance and they want 260 for cancellation.
Written on: 21/05/2012 by sasky
Updated insurance details to include a new registration and updated annual mileage by 2000 miles and they have wacked an extra £300 on top of premium that only has 3 months left! what a con! They advertise they are cheap! to hell they are! they really dont deserve to be in business. Complaints will most certainly be logged and i will ensure no one i know ever goes with this company. People should be warned about company! I've had to log them with 1 star for everything as I cannot... (read more)
Written on: 20/05/2012 by caz123
I transfered my my policy from a 1.1 to a 1.3 and a £102 charge all other insurance charge £35 and the payments dont go up mine did from £64 to £83 a month green what a load of b*****ks soon has november comes im gone from there (read more)
Written on: 18/05/2012
Have reported them to the Financial Services Ombudsman. Like numerous other people have said before, the tactics and dishonesty from this company is real. I took out insurance with them more than a year ago. I cancelled the renewal as I sold my vehicle. I informed them of the cancellation, cancelled the direct debit with my bank and kept records. Despite cancellation and me no longer owning the vehicle they tried to take money from my bank account, which was refused by my bank. They then... (read more)
Written on: 01/05/2012
My dad had the unfortunate to run through a flash puddle in the road. Called Green Insurance Breakdown first to be told the policy had expired (although it was a do nothing letter and your policy will be renewed) so being told that in a very difficult circumstance was not warranted. After that was cleared up some time later I was then told that a car affected 'flood'water could not be collected. So my 84 years old dads stuck there for 3 hrs as we would not pay the 'Option' we were offered... (read more)
Written on: 25/04/2012 by mr_spark (1 review written)
Hard to say what is the worst with this outfit! My wife held a policy with them and we needed to transfer it to my name (I was a named driver on her policy); cost over £120 for the privilege (stated £50 in their documentation) Whilst doing so they tried asking questions about my financial position etc etc (none of it relevant); I told them a load of rubbish to get through the process. I then got asked to provide proof of no claims and it took 3 phone calls (read more)
Written on: 18/04/2012
They do not disclose credit card fee until after payment.. (read more)
Written on: 04/04/2012 by renaultracer
I took out insurance with the Green Insurance company for my Renault 5. When I sent them my NCB,they told me they had made a mistake,thinking I had 4 years NCB instead of the 5 years. Net result,they refunded me £28 They were friendly on the phone and answered all e mails whithin 30 minutes.It was not the cheapest company,but came pretty damn close. I guess Some have bad experiances with them,but after 7 months,I've had no probs so far,so can only speak as I find. (read more)
Written on: 31/03/2012
Do not touch this company. They settled a claim on behalf of the person I was in dispute with without my knowledge. I had a terrible time in court and eventually had DNA and fingerprints and photo on police database for life. They increased my insurance 3 fold and threatened huge penalties ifI left them I could only afford 3rd party after that. On renewal they asked £1300 for 3rd party and I have managed to get fully comp with another insurer for £375. PLEASE STEER CLEAR OF THESE... (read more)
Written on: 09/03/2012 by helen2912
I wish I'd of read this before I took out insurance in January with these. I sent all my stuff in the beginning, they asked for my insurance renewal which I sent. 4 weeks later they have charged a hundred quid to my card and cancelled my insurance. Gutted, has proper messed my life up as now I can't drive my car, can't get to work. And can't afford more insurance! And was told by a manager that there is nothing they can do. Shocking! (read more)
Written on: 10/05/2012
Please don't give up. My son had his insurance cancelled because they claimed we had not sent off his documents. I proved that we had insisted they reinstated his insurance. They claimed that once insurance was cancelled, that was it! I persisted and hounded them and reported them to the Financial Ombudsmen Service and launched a complaint. They then said I would have to pay another £114 to have a new insurance put in place, to which I told them to swivel...and that it was down to them to pay this fee and have the insurance reinstated at their cost, and no cost to me...which they did eventually do when I told them i worked for a firm of Solicitors! I then had them put in writing that it was all their fault, that the cancellation was down to their error just in case my son has problems in the future with insurance, because even if they were the last insurance company on this earth, I would not use them!...
Written on: 01/03/2012 by felix71
The most expensive insurance in the world. For 43 days I paid 470 pounds. In the beginning it was ment to cost you 82 pounds a month.Never again green insurance. (read more)
Written on: 27/02/2012 by mooreballs
Lured in by competitive quotes only to be given the run-around and extra charges/fines which amounted then warned that if I choose to cancel it would be an extra charge !!? Im getting quite a stack of paper letters from this "green" company. No doubt that at the end of the contract in 12 months when I try to cancel I will have to endure more f****** fines. Please do yourself a favour, learn by others mistakes and avoid this company. You will waste alot of your time with corespondance... (read more)
As rated by real users
"NFU MUTUAL CHIEF CLAIMS MANAGE..." Read More
"Simple easy hassle free service" Read More
"NO CUSTOMER SERVICE!!!" Read More
"Excellent Service!" Read More
"Great Service" Read More
Petsaloud's Response to rebeccaann1989's Review
Written on: 30/04/2013
I totally agree so far. If Petplan doesn't improve their service for the second part of my dogs operation I will go elsewhere !