The Green Insurance Company Reviews - www.greeninsurancecompany.co.uk

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★★☆☆☆
1.7 / 5
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  • Customer Service

  • Value For Money

Media Gallery for The Green Insurance Company - www.greeninsurancecompany.co.uk

The Green Insurance Company - www.greeninsurancecompany.co.uk

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Latest Reviews

★★★★★

“Helped me beyond my ecpectations”

Written on: 27/02/2015 by Pottervt400 (1 review written)

I would like to thank the adviser for everything she has done for me and my claim after a terrible car accident she went above and beyond. I would recommend this company to everyone… Read Full Review

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★☆☆☆☆

“Appalling, incompetent and dangerous”

Written on: 08/02/2015 by 471Cooke (1 review written)

I have never written a review for anything on line before today but feel so outraged by this company whom I have been paying for several years for breakdown cover.This will be the first and last time I ever use them. I called them out a few days ago with a (correctly) suspected flat battery at 4.50pm outside my office. I lost count of the amount of calls I made to ask when help was coming especially as a lone female on a freezing cold night .. I dread to think if I had been ill, in an… Read Full Review

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★☆☆☆☆

“Absolutely Terrible - Won't Deal with Again!”

Written on: 21/01/2015 by Reviewer36 (1 review written)

I have had car insurance with this company for the past year. All documents were online which is fine - if the password they send you to be able to access them works. Eventually got access and everything was fine - until it came to renewal. The contract said my cover would roll over the the next year unless I contacted them to cancel. I was happy for it to roll over and direct debits continued to come off my account. All good - UNTIL I tried to access my new documents online. Usual hassle… Read Full Review

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★☆☆☆☆

“Very dishonest and not reliable”

Written on: 24/10/2014 by Scarletm48 (1 review written)

I asked to get my car insurance contract from the post for I like to read what was said other phone and double check that everything I said was correct for English is my 2nd language and they read the contract very quickly. they never sent it to me. Instead they sent it by email with a password which was not working. When I decided to renew my car insurance with them, they asked me if I had any accident or problem with my car in the past. I replied yes,I got it stolen 3 years ago and they said… Read Full Review

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★★★★☆

“No hassle with refund when cancelled after selling car”

Written on: 22/10/2014 by Lindan379 (1 review written)

I never actually had the need to use the breakdown service (thankfully) but I did cancel the policy after only 4 months as I sold the car and if I am honest I never expected that I would be eligible for a refund but I tried it any way (you know what they say, don't ask don't get) and to my pleasant surprise I was told I would have an amount refunded without any problem at all. So just based on how helpful were I would recommend them but as I say I don't know about how they perform for… Read Full Review

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★☆☆☆☆

“Overcharge for everything”

Written on: 30/09/2014 by gj1964 (1 review written)

My car was hit last year, no fault of my own, Green Insurance automatically doubled my premium. That's just how it is, hte guy told me. I had to call RSA (linked in some way) the girl fixed the outstanding issus in minutes. However, they still wanted to penalise me. I had to keep phoning to get a manager, who reluctantly agreed to not rip me off as much. this year, i moved to a safer area with a locked garage for my car. Green Insurance want to charge an extra £150 for this. PLEASE look… Read Full Review

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★☆☆☆☆

“High Charges and poor service”

Written on: 20/09/2014 by 42Andersen (1 review written)

High charges for minor changes such as assigning cherished number plate. Also declined cash back through Quidco and won't allow Quidco to raise a claim for missing cash back… Read Full Review

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★☆☆☆☆

“Rip off ”

Written on: 17/09/2014 by Moss114 (1 review written)

Stay away ripp off hidden charges stay away… Read Full Review

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★☆☆☆☆

“Complete rip off do not use!!”

Written on: 17/08/2014 by Caitlinj168 (1 review written)

Have insured my dog with this company for years on top price cover, had first claim this year and policy has gone up from £45 per month to £172!!! phoned to complain but they won't budge due to my dog being 9 years old even though his policy is supposed to cover him for life - basically when they think your pet may start costing them money they increase the premiums by so much that you have to cancel… Read Full Review

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★☆☆☆☆

“Please read reviews - Stay Away from this company”

Written on: 09/08/2014 by richiebcymru (1 review written)

Lots of hidden charges, claim to be ethical and nothing more than just rip off criminals!! why are the FCA allowing this practice to happen, but I guess its only a matter of time before this company runs out of customers… Read Full Review

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★☆☆☆☆

“Don't use this company”

Written on: 30/07/2014 by BryantHall394 (1 review written)

Read the small print pure ripoff,staff very unhelpful lots of hidden charges worst I have ever dealt with by a mile… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 07/07/2014 by hyFletcher74 (1 review written)

Took over 2 hours for recovery despite being high priority with disabled passenger and 8 month old baby, really wouldn't recommend, pay that little bit more and go with one of the big boys. Will not even be waiting for policy to expire before getting coverage from a different company… Read Full Review

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★☆☆☆☆

“Steer Clear (Car Insurance)”

Written on: 06/07/2014 by JaceMcClure (1 review written)

Insured my car with them for c 140. Sold the car and was charged 50 for cancelling the insurance...... rip off. Once I told the telephone agent of my discontent and the fact that I wouldn't be buying insurance from them again she tried to sell me house insurance- outstanding brass. More like brown insurance- the same colour as you know what! Try Admiral- much better and only slightly more expensive… Read Full Review

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★☆☆☆☆

“Unhelpful phone staff”

Written on: 04/07/2014 by Freemandw135 (1 review written)

Got told it would be an extra £70 on my car insurance when the purchase date was changed because of an error when getting a quote. Very rude and unhelpful person on the phone when I queried this. Emails are always a standard reply from 'fraud and manipulation team'. I'm not sure where the 'green' credentials come from either. will be insuring elsewhere next time… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 03/07/2014 by Porterfield345 (1 review written)

Poor customer service moved home and called to change details told they wanted £30 but would wave the fee if I bought home contents insurance which to me is blackmail ,will not ever use them again… Read Full Review

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★★★★☆

“First time Customer”

Written on: 25/06/2014 by jonrms (3 reviews written)

I have switched from Esure which were completly incompentant buffoons! I have only just found ratings! Thank goodness as I was worried... I kinda am but they cant be worst than Esure! I am very happy with the price I was quoted. I dont drive alot so thats covered. I will wait and see what happens, I am sure I can amend this at a later time if I feel it warrents it. But the person on the phone was repeating himself alot... I had a email sent in minutes, payment went through successfully. I… Read Full Review

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★☆☆☆☆

“Very unhelpful telephone staff, high...”

Written on: 20/06/2014 by BradenSkinner12 (1 review written)

Just contacted this company for a quote, having spoken to several other companies there are far better deals out there, one thing that did shock me was the attitude of the call handler, a very uninterested and very unhelpful man. The policy cancellation fee is quite eye openning and likewise the £25 to change address, most definitely won't phone this company again!… Read Full Review

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★☆☆☆☆

“Rip Off”

Written on: 29/03/2014 by Monicaj140 (1 review written)

I had insurance on a Saab 2.3.£240 for the year which I thought was good. Changed my car to a 4x4 with a slightly bigger engine at 2.4. Did a Money Market check and Green came up with £285. So called them to change the insurance. Oh your present policy can't be changed as that company won't insure a 4x4.So I was then quoted nearly £600 and coped at £60 admin fee!! Not my problem that the original company would not insure the 4x4 and then the fact that I had got a Green insurance quote for… Read Full Review

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★☆☆☆☆

“Over 1 year to make non fault claim!”

Written on: 24/03/2014 by zsBarker128 (1 review written)

Yes the price is great, the people are nice on the phone, and they're quick to respond to your needs. UNLESS you're making a claim! I have been waiting over 1 year now for my non fault claim to be settled. A car reversed into my, no one was in my car, straightforward I thought, no, not with Green insurance! Even though the other driver admitted it was their fault I am still left waiting for my claim to be settled. And in the mean time I have to pay extra with my current insurer because, until… Read Full Review

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★★☆☆☆

“Outrageous Direct debit charges”

Written on: 26/02/2014 by mariewow (1 review written)

I was quite happy with the service I was getting, however after being with them for 2 years without missing a payment I had a DD rejected. I called to ask if I could make double payment next month when I got paid as my previous insurance company had a allowed me to do this once before when I had a difficulty, the said no and told me to borrow the money from friends and family or they would cancel my policy. After 3 separate calls I managed to extend they day I needed to repay. On top of this… Read Full Review

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