Berketex Bride, Manchester Reviews

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★★★★☆
3.8 / 5
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Latest Reviews

★★★★★

“Found the dress of my dreams!!”

Written on: 11/07/2014 by lianne_6 (1 review written)

I'm not usually one for writing reviews, but I'd like to say thank you so much to all the lovely ladies at Berketex Bridal shop in Manchester. As soon as I entered the shop I felt comfortable and was greeted and introduced to all the staff. The then took great interest in my weddinmg and made me feel like they were just as excited as I was! I described to them what kind of dress I wanted. They also suggested what other dresses might suit my shape. I tried on 5 or 6 dresses- all absolutely… Read Full Review

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★★★★☆

“Good experience”

Written on: 29/08/2013

I do not usually put comments on review pages, but was asked if I would by the girls in Berketex Brides about my recent purchase from there. I had been to a couple of other bridal shops and went to Berketex Bride thinking I would never find my dress. The assistant asked me lots of questions about my wedding and then showed me some styles she thought would suit me. I can honestly say I chose a dress that I would never have picked myself. I am now back after my honeymoon and wanted to say what a… Read Full Review

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★☆☆☆☆

“How rude!”

Written on: 27/08/2013

I walked into the shop, picked up the frock I had researched online and asked to try it on. I was informed by a very rude sales assistant that you had to have an appoinment to try on dresses. The shop was completely empty at this point, it being Wednesday at eleven am. I was also told that I wasn't allowed to try on just one dress. I was quizzed about when my wedding was to be, as if I wasn really a potential customer. So I turned around and walked out… Read Full Review

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Hollieberry's Comment

Written on: 29/08/2013

Wedding dresses cannot be a rush decision buying your wedding dress is a special time and every good bridal shop will offer appointment and consultation service, maybe it was you who was rude???

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Bride2Be77's Comment

Written on: 10/08/2014

A similar thying happened to me in this store. I bought my dress there several months ago and the staff were really helpful. I went with my maid of honour as I had seen the dress I wanted for her. There was a new young member of staff who was rude to us and tried a completely different style and colour of dress on my friend!! The dress wasn't the right size for her (2 sizes too small), but the sales assistant didnt even try to put the panels in and said we would have to pay to order the right size for my friend to try on! I later checked in another store who confirme that this wasn't the case. We went instead to the Berketex outlet in the Manchester Debenhams . Sandra, the Manageress there and her team could not have been more helpful and went out of their way to assist us - trying the same dress on my friend, which of course fit when they put it on her properly. We ordered the dress there and then! Bottom line is, the staff member in the Manchester store needs proper training - and a lesson in politeness towards customers. If you go to get your dress at the Arndale store, make sure that you ask to see one of the properly trained staff who are MUCH friendlier and more professional.

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★☆☆☆☆

“Go somewhere else!”

Written on: 19/01/2013

I ordered my bridesmaids dresses from Berketex bride for my expected wedding date of 9th January 2013. I rang Berketex bride on the 7th and 14th of December but they didn't have any information about my dresses. They said they had never let a bride down and they would be here the week of my wedding. New year came and again I tried to chase up my dresses but again the staff were clueless and gave me no information. Panic now was setting in. I rang again on the 4th January now my dresses were… Read Full Review

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★★★★★

“My daughter's wedding dress looked beautiful ”

Written on: 02/07/2012

My daughter is now married and we are looking at the photographs from her wedding day, her wedding dress looks amazing and would like to thank all the girls at Berketex Arndale for their help. We spent about two hours choosing the dress, but got lots of advise and recomendations from Lana who was showing us the dresses. I would recomend anyone who is looking for their wedding dress to visit this store and listen to their advise, they know what they are doing and they care, well done Berketex… Read Full Review

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★★★★☆

“Lovely Shop”

Written on: 27/02/2012

I recently purchase my wedding dress from Berketex Bride in the Arndale. I was pleasently supprised at the choice of dresses and the friendly atmosphere and advise given by the sales consultant. Even though the shop is very warm and I did get quite hot trying on the dresses, I had a really good time and choose a beautiful dress which made my mum and me cry !!! I even ended up with a veil and tiara which I thought would never happen. Definetely going back with my bridesmaids in a few months to… Read Full Review

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★★★★★

“HIGHLY RECOMEND”

Written on: 04/10/2011

As a mature bride I was to say the least a little aprehensive about trying on wedding dresses and felt overwelmed by all the different styles. However after going into Berketex Bridal shop in the Arndale and speaking to one of the sales consultants I decided to try on some dresses. I was immediately put at ease by the friendly and professional guidence of the consultant, she expertly advised me on styles that would suit me. The dress I fell in love with is by Rosetta Nicolini called Shanessa… Read Full Review

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★★★★★

“Just picked my dress up, so excited!!!!”

Written on: 03/10/2011 by luvlyjubbly (1 review written)

Bought my wedding dress from here back in the summer. Initially a little worried as it was a short order and would therefore only be here shortly before the wedding. They warned me it may actually be the same week as the wedding. Huge grin then when they rang up and said my gown was ready nearly 10 days before I was expecting it! Has a wonderful time going through the various dresses with their sales team and it certainly taught me loads about what would suit me and why which was great and not… Read Full Review

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★★★★★

“Certainly the best I've found”

Written on: 29/09/2011 by sharonmoore (1 review written)

Whilst I haven't been to every bridal store in Manchester I have been to far too many! I wish I had found this place earlier. Tucked away in the Arndale a real gem. Loads of dresses, the sales lady spent what seemed like forever with me (although I suspect it would be busier on a Saturday), tried on all sorts of styles and some really surprised me so keep an open mind. Finally picked a gorgeous dress called Romance which I totally fell in love with. Can't wait to wear it for real. It was… Read Full Review

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★☆☆☆☆

“DO NOT BUY YOUR DRESS HERE”

Written on: 21/09/2011 by YVOBAZ (1 review written)

I went to Berketex in Manchester Arndale in February with two of my bridesmaids to try on dresses. The second dress I tried on I fell in love with and whilst it was £600 over my budget I felt this was ‘the one’. Obviously me being a good size 18 with a G cup bra this size 14 sample that I tried on was made to fit on me by the very experienced Lana. The dress I chose had a corset type bodice on top; I asked again and again if I went ahead and ordered it that the one I received would fit… Read Full Review

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Berketexinformation's Response to YVOBAZ's Review

Written on: 27/09/2011

Berketex Bride strives to provide the perfect designer wedding dress or bridesmaid gown to all our brides and/or their attendants.We’re deeply saddened when any of our brides are in anyway unhappy with our service, which we believe to be the finest in the industry.

At Berketex Bride we believe we are privileged to help tens of thousands choose their dream dress each year and can assure all our brides that they and their dress are treated with the utmost attention, professionalism and friendliness as our sole aim is to provide an unrivalled service and designer garment of the utmost quality. We sincerely apologise if you feel this has not been the case.

We would never wish to divulge any personal information so would only wish to highlight that in paragraph four of your review you state that you ordered a size smaller than the size which we recommended. All the same, we are genuinely disheartened to find your experience with Berketex Bride was not to your satisfaction.

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★★★★★

“I went into Berketex Brides just for some ideas as my...”

Written on: 09/03/2011

I went into Berketex Brides just for some ideas as my wedding was not for another 18 months, but after talking to a sales assistant I booked an appointment to try on dresses. When I went for the appointment the assistant was very knowledgeable and explained different styles and what would suit me. I then tried on 5 wedding dresses and found my dream dress. I felt relieved that I had found my dress and will be going back for my shoes and bridesmaid dresses. I would highly recommend Arndale… Read Full Review

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★☆☆☆☆

“DO NOT BUY YOUR DRESS FROM HERE! I purchased 2...”

Written on: 16/02/2011

DO NOT BUY YOUR DRESS FROM HERE! I purchased 2 bridesmaid dresses as well as my wedding gown, big mistake! They got every part of the order wrong. Complaints have been made and they have not even acknoweldge these complaints and I am still waiting for a refund for a hair comb which was the wrong one, from October. They have excellent customer service until you sign the order form then if you have any problems it is not there fault and they do nothing to help you! I stood in tears and the staff… Read Full Review

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Berketexinformation's Comment

Written on: 29/09/2011

Berketex Bride strives to provide the perfect designer wedding dress or bridesmaid gown to all our brides and/or their attendants. We’re deeply saddened when any of our brides are in anyway unhappy with our service, which we believe to be the finest in the industry.

At Berketex Bride we believe we are privileged to help tens of thousands choose their dream dress each year and can assure all our brides that they and their dress are treated with the utmost attention, professionalism and friendliness as our sole aim is to provide an unrivalled service and designer garment of the utmost quality. We sincerely apologise if you feel this has not been the case.

It is very difficult to comment on individual cases especially without understanding all of the circumstances involved. All the same, we are genuinely disheartened to find your experience with Berketex Bride was not to your satisfaction.

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★★★★★

“I visited a couple of stores before I came to Berketex...”

Written on: 26/11/2010 by bzzznesslaydee (1 review written)

I visited a couple of stores before I came to Berketex and didn't have a very nice experience with sales staff. When I got to Berketex everyone was really warm and friendly and so helpful with looking for styles that suited me within my budget! Mum and I left with smiles on our faces and I would be happy to reccomend it to anyone!… Read Full Review

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★★★★★

“I think all the staff were really helpful and i would...”

Written on: 13/11/2008 by nnaureen (1 review written)

I think all the staff were really helpful and i would like to thank them for helping me pick out my wedding gown for my special day. They were excellent… Read Full Review

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★★★★★

“Just read comments on Berketex and I went to the one...”

Written on: 27/07/2008 by lellis (1 review written)

Just read comments on Berketex and I went to the one in Manchester and ordered my dress. I had a great afternoon and the only faults were the ones listed above.

Wedding is very soon (October) so I am obviously concerned that I won't get my dress in time now. I was told exactly how much my dress would cost to be altered and how long it would take. Although, I did have a good experience in the shop, I'll have to let you know about after sales service!… Read Full Review

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