Molly Maid Domestic Cleaning Services Reviews - www.mollymaid.co.uk

★★☆☆☆
2.3 / 5
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Molly Maid Domestic Cleaning Services www.mollymaid.co.uk
Molly Maid Domestic Cleaning Services www.mollymaid.co.uk
Molly Maid Domestic Cleaning Services www.mollymaid.co.uk
Molly Maid Domestic Cleaning Services www.mollymaid.co.uk

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Latest Reviews

★★☆☆☆

“Variable service backed by indifferent management”

Written on: 18/06/2015 by Pittman120 (1 review written)

I've used Molly Maid for over 3 years in the Chesham area but am moving my business elsewhere. The team I have are demoralised and unhelpful, and the office managers seem very disinterested (two calls over the last week to discuss have not been returned.) Gather that the girls are paid a small percentage of what I'm charged (which is over £80 a week) which may have something to do with it. It's a shame - often the cleaning has been really good, but now its pretty patchy and when I ask for… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 19/06/2015

Thank you for the time to share your comments, it is disappointing for us to receive feedback of this nature, we will share this information with the MOLLY MAID Franchise Owner concerned. If you require any further assistance with this matter please contact the MOLLY MAID Support Office (all contact details are listed on our website).

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★★★★★

“Molly Maid Bromley - Fabulous Service!”

Written on: 28/05/2015 by Leslie434 (1 review written)

Can't recommend Molly Maid Bromley highly enough. I have had 3 visits now, and each time I am amazed at the difference the ladies make, and always a delight to have in my home. Quick, quiet and efficient. … Read Full Review

Mollymaidsupportoffice's Comment

Written on: 03/06/2015

Thank you for taking the time to share your MOLLY MAID experience on this Review Site. We are very pleased to hear that you are happy with the service and we would really like to pass your comments along to the specific team that carried out the service, we would appreciate it if you could expand a little more detail on here or alternatively please contact the MOLLY MAID Support Office (our contact details are on our website).

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★☆☆☆☆

“Damage to sofa!”

Written on: 20/05/2015 by Newtonnr1945 (1 review written)

We hired Molly maid in bromley. What a waste of money. House looked no different to if I had cleaned it. Scratches on the work surfaces and didn't even bother moving things to wipe down the kitchen sides. They left a soaking wet and filthy cloth on my sofa that left a wet and foul smelling damp patch. Complete waste of money Stay clear… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 26/05/2015

Thank you for your feedback. In the first instance, please can we recommend calling your Local MOLLY MAID Franchise Owner to discuss this, then please do contact MOLLY MAID Support Office if you need further assistance ( all contact details are listed on our website).

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★★★★★

“Very Nice”

Written on: 09/04/2015 by zcJensen72 (1 review written)

Molly Maids has been cleaning my house for at least a year. It is so nice to come home to a nice clean house. They clean everything other than the oven, which is fine, mine is not hard to clean. The service I used before never did baseboards or my blinds and all of this and much more is done each time. So glad I called them. Cindy Fisher Midland, Texas… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 15/04/2015

Thank you for taking the time to share your MOLLY MAID experience on this Review Site. We are very pleased to hear that you are happy with the service and your comments will be passed to MOLLY MAID Inc. in the USA
Best Regards
MOLLY MAID UK

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★☆☆☆☆

“Avoid them”

Written on: 18/03/2015 by karensue (1 review written)

Paid $225.00 for a cleaning when I moved out of my home. They left toothpaste in the sink, and the floors were sticky. Called them and they refused to do anything about it. My landlord hired someone else and took $275.00 out of my deposit to pay for cleaning. Will never use them again… Read Full Review

Mollymaidsupportoffice's Response to karensue's Review

Written on: 24/03/2015

Thank you for your feedback, however we are not sure if you are located within Canada or the United States, please advise which country you are living in, and the area so that your comments reach the appropriate office.
Thank you.

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★★★★★

“superb service when I needed it.”

Written on: 11/03/2015 by MandyE (1 review written)

After much bad luck with working full time, having a family, my mum took seriously with emergency surgery and life support for several weeks. After six months still visiting every day I was getting behind on housework. Then I was in a rtc and there weeks later suffered a spinal disorder. Very desperate I telephoned asking for immediate help and couldn't wait a few days. They promptly called me back after shuffling a few things and said I could have two ladies (vetted) the next day. They… Read Full Review

Mollymaidsupportoffice's Response to MandyE's Review

Written on: 16/03/2015


Thank you for taking the time to share your MOLLY MAID experience. We are very pleased to hear that you are happy with the service and we would like to share your comments with the team that provided this to you, to enable us to do so please may we request that you contact the MOLLY MAID Support office, (all our contact details are on our website) with the name of your local MOLLY MAID Franchise Owner or your location. Thank you.

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★☆☆☆☆

“Absolute rip off”

Written on: 26/02/2015 by Loolibell (1 review written)

Arranged a fortnightly clean at a cost of £80 with Molly Maid. First clean was superb and very thorough,,the team of 2 uniformed girls were lovely. I have a 4 bedroom house with 3 reception rooms. Initial clean took 4 hours. I always worked on the day they came until 3 months ago,. I then discovered they' came and left after an hour!!!! I'd been paying £80 a fortnight for an hours cleaning between two girls for months! The basics were done , only 90 per cent of the time. There was an… Read Full Review

Mollymaidsupportoffice's Response to Loolibell's Review

Written on: 02/03/2015

Thank you for your comments. Please call the MOLLY MAID Support ( all contact details are listed on our website) to provide us with your details to help us try to resolve these issues for you.

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★☆☆☆☆

“NO SHOW UP FOR INITIAL VISIT, DO THEY WANT OUR BUSINESS!?”

Written on: 26/02/2015 by Jarrettl231 (1 review written)

contacted these people to set up visit to my house to arrange a spring clean, followed by a regular clean every two weeks. proprietor did not show up and no phone call, his staff didn't know he had not appeared! promised he would contact me next day. No call!! do these people want business? if it wasn't a franchise I doubt they would still be in business. many of your reviews are on the same theme. It's beyond comprehension that these people are ignoring many prospective clients. I just… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 27/02/2015

Thank you for your comments. In the first instance, please can we recommend calling your local Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you need further assistance ( all contact details are listed on the MOLLY MAID Website).

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★☆☆☆☆

“bad cleaning”

Written on: 14/02/2015 by ClayCarey211 (1 review written)

the level of the cleaning is terrible, very expensive, they use tons of paper, never again!!!!… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 16/02/2015

Thank you for your comments. In the first instance, please can we recommend calling your local Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you need further assistance ( all contact details are listed on the MOLLY MAID Website).

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★☆☆☆☆

“No show”

Written on: 27/01/2015

I contacted Molly Maid (Fleet area) for an initial visit, a date and time was set and she never bothered to show up! Two weeks later and still not so much as a courtesy phone call or e-mail to apologise and explain. Needless to say I will not be using their services if the initial appointment is so unreliable already!… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 28/01/2015

Thanks for your comments. In the first instance, please can we recommend calling your local Franchise Owner to discuss any possible misunderstanding , then please contact MOLLY MAID Support Office if you need any further assistance (all contact details listed on our website).

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Taligi1602's Comment

Written on: 29/01/2015

There is no misunderstanding, everything was written black on white, date, time, location, phone number. I suggest that if Molly Maid wants the business than they contact me, not the other way around.
I have already appointed another business as Molly Maid is clearly not reliable. Or proactive.

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Mollymaidsupportoffice's Comment

Written on: 30/01/2015

Thank you for your response, we have spoken to the MOLLY MAID Franchise Owner who covers Fleet. She is totally confused as to how an appointment would ever be missed in this manner. We would really appreciate it if you could call us here at the MOLLY MAID Support Office with more details. ( our contact details are listed on the MOLLY MAID website, as we do not have your contact details) In the meantime we apologise for any inconvenience caused, as does the Franchise Owner who has successfully operated your local MOLLY MAID Franchise for 27 years. We look forward to hearing from you again soon.

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Taligi1602's Comment

Written on: 05/02/2015

Bryony has my contact details. Please tell her to check her e-mails to see which appointment she missed in January.

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Mollymaidsupportoffice's Comment

Written on: 13/02/2015

Thank you for your response, we once again request that you make contact with the MOLLY MAID Support Office, (our contact details are listed on the MOLLY MAID website) we are unable to identity you from the messages that you have posted on this review site. We look forward to hearing from you soon

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Taligi1602's Comment

Written on: 24/02/2015

I do not understand why you keep asking me to contact you when I have already specified a couple of times that I have already appointed another business. It is shocking that you cannot identify me - how many appointments did Bryony miss in January that she cannot pinpoint which one I am? We exchanged a few e-mails; have these all just been deleted?
I posted this review to make other people aware of the lack of professionalism, not to waste even more of my time contacting your office. I did that and it clearly did not work out!

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Mollymaidsupportoffice's Comment

Written on: 02/03/2015

We invite you to make contact with The MOLLY MAID Support Office as we are unable to identify you from the details on this website, we are unable to comment further without knowing the full details. Thank you.

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★☆☆☆☆

“Why didn't I check the reviews first? Do not use...”

Written on: 24/01/2015 by KitMark (1 review written)

I called Molly Maid because my housekeeper had to cancel and MM advertised same day service. The woman I talked to was pleasant and the promised services were what I was accustomed to with my regular housekeeper so I was pleased they would be able to fit me in. The price was high, $92 an hour with taxes, but I was pretty desperate. I have used several housekeepers over the last 20 years and typically, it takes one person 4 or 5 hours to do a really good job. My current housekeeper charges… Read Full Review

Mollymaidinternationalinc's Response to KitMark's Review

Written on: 26/01/2015

Thank you for bringing this issue to our attention. I am not sure if you are located within Canada or the United States, but either way please call our Canadian Support Office and we will do everything possible to address your concerns and direct you to the proper person who can help rectify this situation.
Best Regards,
MOLLY MAID International Inc.

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Mollymaidinternationalinc's Response to KitMark's Review

Written on: 26/01/2015

Thank you for bringing this issue to our attention. I am not sure if you are located within Canada or the United States, but either way please call our Canadian Support Office and we will do everything possible to address your concerns and direct you to the proper person who can help rectify this situation.
Best Regards,
MOLLY MAID International Inc.

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★★★★★

“This company is the most professional, friendly &...”

Written on: 08/01/2015 by xaMcLean331 (1 review written)

I have never come across a more professional, proficient, friendly, helpful company and affordable I am ecstatic that I found them!!!… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 13/01/2015

Thank you and we are thrilled you enjoyed the MOLLY MAID Service. Please contact MOLLY MAID Support Office (all our contact details are listed on our website) giving us your location and we'll pass on your compliments.

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Frank2014's Comment

Written on: 16/01/2015

I'm sure this comment has been left by a franchise owner or someone who works in the support office. Firstly the cleans are far from affordable!! They are over priced and the cleaning is poor. The girls under go no checks and most the franchise owners can't keep their staff so will employ anyone. As you can see from a majority of the reviews on this site, most people have worked out exactly how this company is run.

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Mollymaidsupportoffice's Comment

Written on: 19/01/2015

May we assure you that this is a genuine customer review, and one happy customer from over 10,000 we service through the UK. All our cleans are tailored to our customer’s requirements with an estimate presented and agreed before the clean. All staff are trained the MOLLY MAID way to ensure we complete the clean to our customer’s satisfaction. (If you would like to address any specific dissatisfaction or issue, please can you call the MOLLY MAID Support Office at the number listed on our website.)

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★☆☆☆☆

“Poor cleaning, plus damage which they still haven't...”

Written on: 07/01/2015 by Aubrien1994 (1 review written)

Cleaning poor. More of a wipe over. Damaged my floor but didn't come forward and tell me. When I noticed it they said that they would pay for a repair but that was 3 months ago and they haven't paid me yet. Not worth taking the risk with them… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 07/01/2015

Thank you for your comments. Please can we recommend calling your local Franchise Owner to follow this up with them, then please contact MOLLY MAID Support Office if you need further assistance (all contact details are listed on our website)

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★☆☆☆☆

“End of tenancy deep clean”

Written on: 05/01/2015 by DirtyMollyMaid (1 review written)

We recently contracted Molly Maids for an end of tenancy deep clean. We are a proffesional couple with no pets or kids. We paid for 4 man hours to clean a 2 bed apartment. We were told that they did lots of hand backs and knew what to cover. The hand back picked up mildew on the window seals inside, ring marks on the shower floor, dust, fluff etc. I had part of my deposit deducted to pay for extra cleaning. Molly Maid showed no remorse and just hid behind their terms and conditions. The… Read Full Review

Mollymaidsupportoffice's Response to DirtyMollyMaid's Review

Written on: 23/01/2015

Thank you for your comments. Please can we recommend calling your local MOLLY MAID Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you require any further assistance (all contact details are listed on our website)

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★☆☆☆☆

“Worst deep clean ever”

Written on: 04/01/2015 by 359Hart (1 review written)

of dust and hair when they were finished. They never even made the bed I will never use them again. I had to clean everything after they left otherwise my house would have been a mess for Christmas. I would never use them again. As far as I'm concerned they stole my money… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 07/01/2015

Thank you for your comments. In the first instance, please can we recommend calling your local Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you need further assistance ( all contact details are listed on our website)

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★★☆☆☆

“Low Quality all round”

Written on: 29/12/2014 by JaidenRamirez (1 review written)

Will not recommend. Wish I researched before I spent money and received disappointing result… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 31/12/2014

Thank you for your comments. In the first instance, please can we recommend calling your local Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you need further assistance ( all contact details are listed on our website)

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★☆☆☆☆

“Guildford Molly Maid: not good. They hardly do the...”

Written on: 23/12/2014 by ffThurston52 (1 review written)

Guildford Molly Maid: not good. They hardly do the dusting, do not put the clean dishes away, pile your stuff up without thinking - where it should go. Basically all they do is washing floors and some dusting - not worth the money AT ALL… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 31/12/2014

Thank you for your comments, please can we recommend that in the first instance you make contact with your local Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you need any further assistance ( all contact details are listed on our website).

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★★☆☆☆

“big let down”

Written on: 16/12/2014 by cslspsuj (1 review written)

I used this service for a whole house clean prior to a wedding. We had been having a work done in the house and had lots of other personal problems so this was to reduce some of the stress. Sorry to say it added to it! We had to set too and finish what they had missed. When I complained they were apologetic and sent the girls out again BUT it was too late we had done the work ourselves. They offered a refund which 6 weeks later I am still waiting for. They are very good at excuses. My advice to… Read Full Review

Mollymaidsupportoffice's Response to cslspsuj's Review

Written on: 18/12/2014

Thank you for your comments, please contact us at the MOLLY MAID Support Office (all contact details are on our website) with further details including your location and we will endeavour to speak with the local MOLLY MAID Franchise Owner.

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★☆☆☆☆

“Don't bother”

Written on: 11/12/2014 by Bryannau246 (1 review written)

My daughter used them with a view to a fortnightly clean. They chatted together in a derogatory manner about their boss. They did not clean in corners or move chairs to clean underneath. NOT professional at all and dreadful cleaners. The bathroom floor was still dirty in the corners. My daughters house is very clean and orderly so it wasn't as if there was a lot to do… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 12/12/2014

Thank you for your comments. In the first instance, please can we recommend that your daughter calls the local MOLLY MAID Franchise Owner to discuss this. If your daughter requires further assistance this can be obtained by contacting the MOLLY MAID Support Office (all contact details are listed on our website)

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★☆☆☆☆

“Solihull: AVOID, AVOID, AVOID!”

Written on: 14/11/2014 by spYork204 (1 review written)

Their terrible standards of cleaning is beyond belief. The Manager is a nice guy but unfortunately has absolutely no control over his cleaners, who do whatever they like. They talk loud to each other all the time, use mobile phones, and claim they have cleaned your house in less than 40 minutes! They will just (barely) clean what they know the Manager could (barely) check, like doors. They are just the most unprofessional cleaners I have ever seen. They arrive and park their car in your drive… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 14/11/2014

Thanks for your comments. In the first instance, please can we recommend calling your local Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you need any further assistance (all contact details listed on our website).

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