Molly Maid Domestic Cleaning Services Reviews - www.mollymaid.co.uk

★★☆☆☆
2.3 / 5
29% of users recommend this
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Molly Maid Domestic Cleaning Services www.mollymaid.co.uk
Molly Maid Domestic Cleaning Services www.mollymaid.co.uk
Molly Maid Domestic Cleaning Services www.mollymaid.co.uk
Molly Maid Domestic Cleaning Services www.mollymaid.co.uk

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Latest Reviews

★☆☆☆☆

“Why didn't I check the reviews first? Do not use...”

Written on: 24/01/2015 by KitMark (1 review written)

I called Molly Maid because my housekeeper had to cancel and MM advertised same day service. The woman I talked to was pleasant and the promised services were what I was accustomed to with my regular housekeeper so I was pleased they would be able to fit me in. The price was high, $92 an hour with taxes, but I was pretty desperate. I have used several housekeepers over the last 20 years and typically, it takes one person 4 or 5 hours to do a really good job. My current housekeeper charges… Read Full Review

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★★★★★

“This company is the most professional, friendly &...”

Written on: 08/01/2015 by xaMcLean331 (1 review written)

I have never come across a more professional, proficient, friendly, helpful company and affordable I am ecstatic that I found them!!!… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 13/01/2015

Thank you and we are thrilled you enjoyed the MOLLY MAID Service. Please contact MOLLY MAID Support Office (all our contact details are listed on our website) giving us your location and we'll pass on your compliments.

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Frank2014's Comment

Written on: 16/01/2015

I'm sure this comment has been left by a franchise owner or someone who works in the support office. Firstly the cleans are far from affordable!! They are over priced and the cleaning is poor. The girls under go no checks and most the franchise owners can't keep their staff so will employ anyone. As you can see from a majority of the reviews on this site, most people have worked out exactly how this company is run.

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Mollymaidsupportoffice's Comment

Written on: 19/01/2015

May we assure you that this is a genuine customer review, and one happy customer from over 10,000 we service through the UK. All our cleans are tailored to our customer’s requirements with an estimate presented and agreed before the clean. All staff are trained the MOLLY MAID way to ensure we complete the clean to our customer’s satisfaction. (If you would like to address any specific dissatisfaction or issue, please can you call the MOLLY MAID Support Office at the number listed on our website.)

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★☆☆☆☆

“Poor cleaning, plus damage which they still haven't...”

Written on: 07/01/2015 by Aubrien1994 (1 review written)

Cleaning poor. More of a wipe over. Damaged my floor but didn't come forward and tell me. When I noticed it they said that they would pay for a repair but that was 3 months ago and they haven't paid me yet. Not worth taking the risk with them… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 07/01/2015

Thank you for your comments. Please can we recommend calling your local Franchise Owner to follow this up with them, then please contact MOLLY MAID Support Office if you need further assistance (all contact details are listed on our website)

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★☆☆☆☆

“End of tenancy deep clean”

Written on: 05/01/2015 by DirtyMollyMaid (1 review written)

We recently contracted Molly Maids for an end of tenancy deep clean. We are a proffesional couple with no pets or kids. We paid for 4 man hours to clean a 2 bed apartment. We were told that they did lots of hand backs and knew what to cover. The hand back picked up mildew on the window seals inside, ring marks on the shower floor, dust, fluff etc. I had part of my deposit deducted to pay for extra cleaning. Molly Maid showed no remorse and just hid behind their terms and conditions. The… Read Full Review

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★☆☆☆☆

“Worst deep clean ever”

Written on: 04/01/2015 by 359Hart (1 review written)

of dust and hair when they were finished. They never even made the bed I will never use them again. I had to clean everything after they left otherwise my house would have been a mess for Christmas. I would never use them again. As far as I'm concerned they stole my money… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 07/01/2015

Thank you for your comments. In the first instance, please can we recommend calling your local Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you need further assistance ( all contact details are listed on our website)

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★★☆☆☆

“Low Quality all round”

Written on: 29/12/2014 by JaidenRamirez (1 review written)

Will not recommend. Wish I researched before I spent money and received disappointing result… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 31/12/2014

Thank you for your comments. In the first instance, please can we recommend calling your local Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you need further assistance ( all contact details are listed on our website)

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★☆☆☆☆

“Guildford Molly Maid: not good. They hardly do the...”

Written on: 23/12/2014 by ffThurston52 (1 review written)

Guildford Molly Maid: not good. They hardly do the dusting, do not put the clean dishes away, pile your stuff up without thinking - where it should go. Basically all they do is washing floors and some dusting - not worth the money AT ALL… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 31/12/2014

Thank you for your comments, please can we recommend that in the first instance you make contact with your local Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you need any further assistance ( all contact details are listed on our website).

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★★☆☆☆

“big let down”

Written on: 16/12/2014 by cslspsuj (1 review written)

I used this service for a whole house clean prior to a wedding. We had been having a work done in the house and had lots of other personal problems so this was to reduce some of the stress. Sorry to say it added to it! We had to set too and finish what they had missed. When I complained they were apologetic and sent the girls out again BUT it was too late we had done the work ourselves. They offered a refund which 6 weeks later I am still waiting for. They are very good at excuses. My advice to… Read Full Review

Mollymaidsupportoffice's Response to cslspsuj's Review

Written on: 18/12/2014

Thank you for your comments, please contact us at the MOLLY MAID Support Office (all contact details are on our website) with further details including your location and we will endeavour to speak with the local MOLLY MAID Franchise Owner.

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★☆☆☆☆

“Don't bother”

Written on: 11/12/2014 by Bryannau246 (1 review written)

My daughter used them with a view to a fortnightly clean. They chatted together in a derogatory manner about their boss. They did not clean in corners or move chairs to clean underneath. NOT professional at all and dreadful cleaners. The bathroom floor was still dirty in the corners. My daughters house is very clean and orderly so it wasn't as if there was a lot to do… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 12/12/2014

Thank you for your comments. In the first instance, please can we recommend that your daughter calls the local MOLLY MAID Franchise Owner to discuss this. If your daughter requires further assistance this can be obtained by contacting the MOLLY MAID Support Office (all contact details are listed on our website)

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★☆☆☆☆

“Solihull: AVOID, AVOID, AVOID!”

Written on: 14/11/2014 by spYork204 (1 review written)

Their terrible standards of cleaning is beyond belief. The Manager is a nice guy but unfortunately has absolutely no control over his cleaners, who do whatever they like. They talk loud to each other all the time, use mobile phones, and claim they have cleaned your house in less than 40 minutes! They will just (barely) clean what they know the Manager could (barely) check, like doors. They are just the most unprofessional cleaners I have ever seen. They arrive and park their car in your drive… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 14/11/2014

Thanks for your comments. In the first instance, please can we recommend calling your local Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you need any further assistance (all contact details listed on our website).

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★☆☆☆☆

“sutton coldfield are disgusting cleaners...”

Written on: 26/10/2014 by whGalbraith220 (1 review written)

i had a new clean from mollymaids, the clean itself was a disgrace. i tried contacting the manager but to find myself constantly ringing. its run very poorly an as for the two girls i had were lazy, one blond lady was sitting on her phone… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 28/10/2014

Thanks for your comments. We are sorry that you were unhappy with the service and have had difficulties speaking with your Local Franchise Owner. Please contact MOLLY MAID Support Office (all contact details listed on our website). with further details and we will share your concerns with them.

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★☆☆☆☆

“Totally disappointing and upsetting”

Written on: 28/09/2014 by McGrathrm255 (1 review written)

What can I say it is totally hard time I have had with them and totally disappointing don't even ask I had elderly grandparent and they were so stuck… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 01/10/2014

Thank you for your comments. In the first instance, please can we recommend calling your local Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you need any further assistance (all contact details listed on our website).

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★☆☆☆☆

“Felt under attack in my own home. Disgraceful company”

Written on: 27/09/2014

I instructed a my local branch to clean my house once a fortnight. The franchise owner came to view the house and quoted me £50 to clean the house from top to bottom. This included vacuuming, mopping, wiping down skirting, dusting cobwebs, polishing furniture, dusting doors, sills, blinds, spot wiping doors, cleaning bathroom and kitchen including sinks, bath, toilets etc. she told me they would also pull furniture out and clean underneath. Sounded great ! She said she would send over… Read Full Review

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★☆☆☆☆

“Thame Molly Maids”

Written on: 23/09/2014 by 107McCullough (1 review written)

Wow what can I say! The team are lazy they enter your home sit down text/make calls. The prices to clean houses are a complete rip off! Honestly I wouldn't be paying that for a spring clean when one lady came in to my house&missed a lot of dust&dirt. Cobwebs behind my TV! I just don't think molly maid are anything special! I will be cleaning my own house from now on I know how I like it done also no my own hot spots! The price of one clean can pay for all products&the hoover! I don't recommend… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 25/09/2014

Thank you for your feedback. We will contact your local Franchise Owner to discuss. Please call MOLLY MAID Support Office to provide us with your details to help us try to resolve this for you

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★☆☆☆☆

“Despicable service and extortion ”

Written on: 17/09/2014 by Thorntonih176 (1 review written)

I am writing to express my sincere up set and disappointment at the lack of services received from your company towards my elderly parents in law. Charging £64 an hour is bad enough but each visit they rang before to say they were running late and needed to reschedule. Finally, today after some months of this ongoing my mother in law advised the cleaner, who had called to say that she was going to be an hour and a half late, that this was not acceptable as she had appointments, my father in… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 19/09/2014

We are very disappointed to hear of your parents-in-law's experience with the MOLLY MAID service. To help us understand how we help address your dissatisfaction, please can we request you call MOLLY MAID Support Office in order for us to contact the respective Franchise Owner. Thank you. MOLLY MAID UK Limited

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★☆☆☆☆

“#MollyMaid Disgusting £90 Clean”

Written on: 08/09/2014

I paid MollyMaid £90 for a clean, you can see the results. I checked because they came and went in 1.5 hours - which I thought was crazy -- and they did a terrible job. When I complained and asked for my money the guy from MollyMaid Doncaster Suncthorpe basically refused and said the most he would give is 50% -- which I told him that i was very unhappy with because the whole house needed re-cleaning Never every use - you are better of finding a local cleaner I have photo's of dead flies on… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 22/09/2014

Thank you for your feedback. We will contact your local Franchise Owner to discuss. Please call MOLLY MAID Support Office to provide us with your details to help us try to resolve this for you.

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★☆☆☆☆

“NEVER USE LEICESTER BRANCH, RIP OFF,TAKE MORE THEN YOU...”

Written on: 04/09/2014 by Boogles750 (1 review written)

I am so appalled, never use leicester branch, manager will Rip you off and give you attitude and deduct more money to what you agreed. and all i got was take it as high as you can i am the hightest you can get, their is no proper complaints procedure. They fool you with the quote and take more out. only two rooms accomplished in 1 and half hr. for one two bedroom flat which only needed a wipe over as it was clean cost over £165.00 which was agreed at £75. NOT WORTH IT as i had to still… Read Full Review

Boogles750's Response to Boogles750's Review

Written on: 09/09/2014

They also deduct money from your account without agreeing with you and slap a big invoive, they have your card details at the point of deposit, please never give your card details as they will trick the living day lights out you

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Mollymaidsupportoffice's reply to Boogles750's Comment

Written on: 22/09/2014

Thank you for your feedback. We will contact your local Franchise Owner to discuss. Please call MOLLY MAID Support Office to provide us with your details to help us try to resolve this for you.

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Boogles750's reply to Mollymaidsupportoffice's Comment

Written on: 22/09/2014

Thank you for the acknowledging my review, i did initially call the support office and although was very polite and nice, i was told Leicester Manager who gave you the attitude and implied im a lier will be the one dealing with my complaint. So in other words it will be a waste of time, please let me know if the outcome would be any different

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★☆☆☆☆

“Complete waste of hard earned cash!”

Written on: 24/08/2014 by PsychicDove (1 review written)

We had a mix up with dates, as wanted to have a clean after we had some work done, but were let down at the last minute by our builder, we called Molly Maid and asked if we could change the weeks, we were told that as it was under 48 hours we could not change the dates. We were understanding so asked that all the white woodwork and doors could be cleaned as it would be a waste of time doing anything else. Our house is spotless. When the cleaners finishes 2 and 1/2 hours for £90. they have… Read Full Review

Mollymaidsupportoffice's Response to PsychicDove's Review

Written on: 22/09/2014

Thank you for your feedback. We will contact your local Franchise Owner to discuss. Please call MOLLY MAID Support Office to provide us with your details to help us try to resolve this for you.

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★☆☆☆☆

“Molly Maid Glasgow - Unreliable ”

Written on: 20/08/2014 by AshtynSparks (1 review written)

We were moving house and were totally let down by this company, left 2 messages on their answering machine before they finally got back to us. They knew our circumstances and how we were move out at lunch time, we were given excuses and how they could get to us around 10.30 instead of 8.30 as originally booked, which was to late. Very unreliable, will never use again and warn others not to use this company… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 22/09/2014

Thank you for your feedback. We will contact your local Franchise Owner to discuss. Please call MOLLY MAID Support Office to provide us with your details to help us try to resolve this for you in the future.

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★☆☆☆☆

“What a letdown in Sutton Coldfield”

Written on: 16/08/2014

Booked a deep clean prior to putting our house on the market. Due at 9 am, phone call at 9.30 stuck in traffic five minutes away. 10 am delayed at another house with you by 1030. 10.30 cancelled clean as they were still at other house. The franchiser was more concerned about the disruption to her plans for the day and the refusal of her maids to leave the previous house than she was about letting me down. What a letdown… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 22/09/2014

Thank you for your feedback. We will contact your local Franchise Owner to discuss. Please call MOLLY MAID Support Office to provide us with your details and to help us understand more about your experience.

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