Molly Maid Domestic Cleaning Services Reviews - www.mollymaid.co.uk

★★☆☆☆
2.3 / 5
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Molly Maid Domestic Cleaning Services www.mollymaid.co.uk
Molly Maid Domestic Cleaning Services www.mollymaid.co.uk
Molly Maid Domestic Cleaning Services www.mollymaid.co.uk
Molly Maid Domestic Cleaning Services www.mollymaid.co.uk

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Latest Reviews

★☆☆☆☆

“Solihull: AVOID, AVOID, AVOID!”

Written on: 14/11/2014 by spYork204 (1 review written)

Their terrible standards of cleaning is beyond belief. The Manager is a nice guy but unfortunately has absolutely no control over his cleaners, who do whatever they like. They talk loud to each other all the time, use mobile phones, and claim they have cleaned your house in less than 40 minutes! They will just (barely) clean what they know the Manager could (barely) check, like doors. They are just the most unprofessional cleaners I have ever seen. They arrive and park their car in your drive… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 14/11/2014

Thanks for your comments. In the first instance, please can we recommend calling your local Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you need any further assistance (all contact details listed on our website).

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★☆☆☆☆

“sutton coldfield are disgusting cleaners...”

Written on: 26/10/2014 by whGalbraith220 (1 review written)

i had a new clean from mollymaids, the clean itself was a disgrace. i tried contacting the manager but to find myself constantly ringing. its run very poorly an as for the two girls i had were lazy, one blond lady was sitting on her phone… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 28/10/2014

Thanks for your comments. We are sorry that you were unhappy with the service and have had difficulties speaking with your Local Franchise Owner. Please contact MOLLY MAID Support Office (all contact details listed on our website). with further details and we will share your concerns with them.

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★☆☆☆☆

“Totally disappointing and upsetting”

Written on: 28/09/2014 by McGrathrm255 (1 review written)

What can I say it is totally hard time I have had with them and totally disappointing don't even ask I had elderly grandparent and they were so stuck… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 01/10/2014

Thank you for your comments. In the first instance, please can we recommend calling your local Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you need any further assistance (all contact details listed on our website).

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★☆☆☆☆

“Felt under attack in my own home. Disgraceful company”

Written on: 27/09/2014

I instructed a my local branch to clean my house once a fortnight. The franchise owner came to view the house and quoted me £50 to clean the house from top to bottom. This included vacuuming, mopping, wiping down skirting, dusting cobwebs, polishing furniture, dusting doors, sills, blinds, spot wiping doors, cleaning bathroom and kitchen including sinks, bath, toilets etc. she told me they would also pull furniture out and clean underneath. Sounded great ! She said she would send over… Read Full Review

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★☆☆☆☆

“Thame Molly Maids”

Written on: 23/09/2014 by 107McCullough (1 review written)

Wow what can I say! The team are lazy they enter your home sit down text/make calls. The prices to clean houses are a complete rip off! Honestly I wouldn't be paying that for a spring clean when one lady came in to my house&missed a lot of dust&dirt. Cobwebs behind my TV! I just don't think molly maid are anything special! I will be cleaning my own house from now on I know how I like it done also no my own hot spots! The price of one clean can pay for all products&the hoover! I don't recommend… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 25/09/2014

Thank you for your feedback. We will contact your local Franchise Owner to discuss. Please call MOLLY MAID Support Office to provide us with your details to help us try to resolve this for you

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★☆☆☆☆

“Despicable service and extortion ”

Written on: 17/09/2014 by Thorntonih176 (1 review written)

I am writing to express my sincere up set and disappointment at the lack of services received from your company towards my elderly parents in law. Charging £64 an hour is bad enough but each visit they rang before to say they were running late and needed to reschedule. Finally, today after some months of this ongoing my mother in law advised the cleaner, who had called to say that she was going to be an hour and a half late, that this was not acceptable as she had appointments, my father in… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 19/09/2014

We are very disappointed to hear of your parents-in-law's experience with the MOLLY MAID service. To help us understand how we help address your dissatisfaction, please can we request you call MOLLY MAID Support Office in order for us to contact the respective Franchise Owner. Thank you. MOLLY MAID UK Limited

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★☆☆☆☆

“#MollyMaid Disgusting £90 Clean”

Written on: 08/09/2014

I paid MollyMaid £90 for a clean, you can see the results. I checked because they came and went in 1.5 hours - which I thought was crazy -- and they did a terrible job. When I complained and asked for my money the guy from MollyMaid Doncaster Suncthorpe basically refused and said the most he would give is 50% -- which I told him that i was very unhappy with because the whole house needed re-cleaning Never every use - you are better of finding a local cleaner I have photo's of dead flies on… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 22/09/2014

Thank you for your feedback. We will contact your local Franchise Owner to discuss. Please call MOLLY MAID Support Office to provide us with your details to help us try to resolve this for you.

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★☆☆☆☆

“NEVER USE LEICESTER BRANCH, RIP OFF,TAKE MORE THEN YOU...”

Written on: 04/09/2014 by Boogles750 (1 review written)

I am so appalled, never use leicester branch, manager will Rip you off and give you attitude and deduct more money to what you agreed. and all i got was take it as high as you can i am the hightest you can get, their is no proper complaints procedure. They fool you with the quote and take more out. only two rooms accomplished in 1 and half hr. for one two bedroom flat which only needed a wipe over as it was clean cost over £165.00 which was agreed at £75. NOT WORTH IT as i had to still… Read Full Review

Boogles750's Response to Boogles750's Review

Written on: 09/09/2014

They also deduct money from your account without agreeing with you and slap a big invoive, they have your card details at the point of deposit, please never give your card details as they will trick the living day lights out you

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Mollymaidsupportoffice's reply to Boogles750's Comment

Written on: 22/09/2014

Thank you for your feedback. We will contact your local Franchise Owner to discuss. Please call MOLLY MAID Support Office to provide us with your details to help us try to resolve this for you.

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Boogles750's reply to Mollymaidsupportoffice's Comment

Written on: 22/09/2014

Thank you for the acknowledging my review, i did initially call the support office and although was very polite and nice, i was told Leicester Manager who gave you the attitude and implied im a lier will be the one dealing with my complaint. So in other words it will be a waste of time, please let me know if the outcome would be any different

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★☆☆☆☆

“Complete waste of hard earned cash!”

Written on: 24/08/2014 by PsychicDove (1 review written)

We had a mix up with dates, as wanted to have a clean after we had some work done, but were let down at the last minute by our builder, we called Molly Maid and asked if we could change the weeks, we were told that as it was under 48 hours we could not change the dates. We were understanding so asked that all the white woodwork and doors could be cleaned as it would be a waste of time doing anything else. Our house is spotless. When the cleaners finishes 2 and 1/2 hours for £90. they have… Read Full Review

Mollymaidsupportoffice's Response to PsychicDove's Review

Written on: 22/09/2014

Thank you for your feedback. We will contact your local Franchise Owner to discuss. Please call MOLLY MAID Support Office to provide us with your details to help us try to resolve this for you.

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★☆☆☆☆

“Molly Maid Glasgow - Unreliable ”

Written on: 20/08/2014 by AshtynSparks (1 review written)

We were moving house and were totally let down by this company, left 2 messages on their answering machine before they finally got back to us. They knew our circumstances and how we were move out at lunch time, we were given excuses and how they could get to us around 10.30 instead of 8.30 as originally booked, which was to late. Very unreliable, will never use again and warn others not to use this company… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 22/09/2014

Thank you for your feedback. We will contact your local Franchise Owner to discuss. Please call MOLLY MAID Support Office to provide us with your details to help us try to resolve this for you in the future.

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★☆☆☆☆

“What a letdown in Sutton Coldfield”

Written on: 16/08/2014

Booked a deep clean prior to putting our house on the market. Due at 9 am, phone call at 9.30 stuck in traffic five minutes away. 10 am delayed at another house with you by 1030. 10.30 cancelled clean as they were still at other house. The franchiser was more concerned about the disruption to her plans for the day and the refusal of her maids to leave the previous house than she was about letting me down. What a letdown… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 22/09/2014

Thank you for your feedback. We will contact your local Franchise Owner to discuss. Please call MOLLY MAID Support Office to provide us with your details and to help us understand more about your experience.

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★★★★★

“Trustworthy Cleaners”

Written on: 25/07/2014 by dsNelson210 (1 review written)

I am probably my own worst enemy in terms of employing cleaners as I am a perfectionist and like things done a certain way. I have 2 young boys however, and definitely need help in keeping my house clean. I called Molly Maid Wimbledon on the recommendation of a friend and have found them great to deal with. The ladies come and do a good clean (and are great with kids). They are also trustworthy which I believe is paramount when letting someone into your home. Highly recommended !… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 22/09/2014

Thank you for your positive feedback. We will contact your local Franchise Owner to pass on your appreciation. Please contact MOLLY MAID Support Office with your details so we can identify you and your clean in particular.

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★★★★★

“Flat with a View”

Written on: 24/07/2014 by 480Hamilton (1 review written)

My partner and I tend to clean our own home,this is done on a Sunday,as we work the rest of the time. As the Summer approached we felt we should take advantage of our time together. We spoke to friends who have people come in to clean and we were given a complete range. The next door neighbour dose ours, I got this girl from the notice board in the news agents, one friend has their Mum do theirs. Trust Security and Service are paramount, with comeback if anything goes wrong, I didn't feel I… Read Full Review

Molly Maid's Comment

Written on: 24/07/2014

Thank you for such a lovely review. It's very good of you to take the trouble to write something nice. We recognize our lovely new clients and can only add that the team enjoyed cleaning your very beautiful home with the stunning view and they thank you for the coffee and biscuits by the way - much appreciated. Its rare for someone to take the trouble to write something positive so thank you again

MOLLY MAID WIMBLEDON

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Mollymaidsupportoffice's Comment

Written on: 22/09/2014

Thank you for your positive feedback. We would like to contact your local Franchise Owner to pass on your appreciation, and would be grateful if you could call MOLLY MAID Support Office with your details and location.

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★☆☆☆☆

“Avoid MollyMaid Weybridge”

Written on: 19/07/2014 by Ballardeg178 (1 review written)

I used MollyMaid Weybridge to clean my home, i had already been advised by a friend to avoid them. My friend had warned me that the franchise owner would avoid paying for any damages and would replace any broken items with replica's rather than having the original repaired. She told me of an incident when a item was replaced with a replica from e-bay even though the customer had been told it would be repaired. I have also been told if you contact head office they don't care, they allow these… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 22/09/2014

Thank you for your feedback. We will contact your local Franchise Owner to discuss. Please call MOLLY MAID Support Office to provide us with your details and to help us understand more about your experience.

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★★★☆☆

“Molly Maid Clean”

Written on: 12/07/2014

I wish I had read the reviews on here before requesting a clean from Molly Maids, would have saved my money and stress. Booked a 2 hour 2 lady clean to clean my Mums house before tenants moved in. Asked them to clean bathroom and ensuite and dust bedrooms and clean floors. Easy you would think as no furniture in any of the rooms - sadly not! Cleaning definitely not what I would expect from a cleaning company. Window sills missed in some rooms, top of radiators still dusty, and floors still… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 22/09/2014

Thank you for your feedback. We would like to contact your local Franchise Owner to discuss this. Please call MOLLY MAID Support Office to provide us with your details and location to help us understand more about your experience and address this directly.

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★☆☆☆☆

“Wimbledon Branch - Avoid Avoid Avoid!”

Written on: 08/07/2014 by 1955Holder (1 review written)

We used the Wimbledon branch to do a fortnightly clean of our 3 bedroom house. On the advice of the branch manager we booked a 3 hour clean. The price charged was £20 per hour. The service that we have received has been appalling in the following aspects. 1) Time keeping:- the occasions when I have been here at the same time as the cleaners they have done far less than the booked time. The worst case was 2 cleaners here for just under an hour i.e. 1/3 less than they were booked for. 2)… Read Full Review

Molly Maid's Comment

Written on: 23/07/2014

So disappointing and hurtful to read such spiteful review from a client who has been with us for 3 years ..and yes the charger was under the bed and we always vacuum under beds but we do not expect to lie on our stomachs checking to see if anything will be caught up.

As gesture of goodwill we offered to pay for half. All the years we went to clean this client, they found it difficult to even acknowledge the ladies. They would often call out 'Good bye' and would be ignored.We understand when someone is unhappy they require an outlet for their frustrations but it does seem rather sad that the client did not feel they could approach the franchise personally to resolve any grievances especially during the 3 years they were a client. We can reiterate that had we known how dreadfully disappointed this client was we would have done our utmost to put things right .
Our sincere apologies for the distress caused.


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Carolyn1973's Comment

Written on: 23/07/2014

I understand that you feel you need to take your staffs' versions as read. However I utterly dispute the claim that I did not acknowledge your staff. I often had a conversation with them and always thanked them when they left. My review was a truthful account of the service that I received from Molly Maid and the fact that you feel the need to respond to genuine criticism with a personal attack, rather than endeavouring to improve your service, is yet another reason to avoid Molly Maid!

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Molly Maid's Comment

Written on: 26/09/2014

We wish you well for the future and thank you for your custom over the past three years.

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★☆☆☆☆

“Just move dirt around”

Written on: 04/06/2014 by householder896 (1 review written)

Used them a few times and complained but still little improvement. They basically rush the job and move the dirt around rather than actually clean it off. They are also more expensive compared to their competitors and not very flexible with dates/times… Read Full Review

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★☆☆☆☆

“Sub standard cleaning and unprofessional response”

Written on: 08/05/2014 by EmileeBurgess21 (1 review written)

I am not normally someone that asks for help, but after a particularly difficult time during the Easter school holidays,(I had the flu, husband away, Hospice care for my daughter cancelled) I decided to bite the bullet and request a house clean from Molly Maids. The lady was very "nice" on the telephone and scheduled a booking for a week and a half's time (the earliest she could) The ladies (Maids)were very pleasant, but I was extremely disappointed with the standard of cleaning. I am not… Read Full Review

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★☆☆☆☆

“Molly Maid do not live up to their reputation”

Written on: 02/03/2014 by LFW2 (1 review written)

What first prompted me to contact Molly Maid was their reputation - they seemed to be popular and their brand well known. As I work full time and do not have much time myself I decided to contact them after discovering one of my friends employed them. How wrong I was! The area franchise representative was helpful, thorough and professional when she visited for a quote and I gave specific instructions which I assumed would be adhered to. I returned home after work the day of the first clean… Read Full Review

Vivian1412's Response to LFW2's Review

Written on: 12/03/2014

Every occasion, everyone will give yourself or for my family to dress it, this time many women will be a headache, complained buy suitable dress is not particularly easy, product satisfaction ah, owners and so on, but I don't think it, I can tell you recommend this home network verification the store, really good, can focus on!

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★☆☆☆☆

“House Left Dirty”

Written on: 19/02/2014

Very poor service. Very Expensive. Promised a professional service and 100% satisfaction- however then advised that my complaint came out with the parameters of their guarantee. DO NOT USE- IT IS DAYLIGHT ROBBERY. RIDICULOUS PRICES. … Read Full Review

Katherinemargaret's Comment

Written on: 28/03/2014

I withheld £30 because the clean was not satisfactory, now I am being threatened and Molly Maids, Earley Reading are planning to take me to court. I agree with you AVOID. I don t like having to wait for them to turn up when they feel like it with no apologies. They seem to hoover round the furniture, they do not dust skirting boards, they will not wipe down the wall next to the cooker, they use a skinny little mop on the floor which is ineffective, they tip dirty water from cleaning the floors down the kitchen sink where we wash up, they do not worry about hygiene with having a cat in the house and germs, they do not want to clean in corners, they leave places dusty, there in no attention to detail, they go when they think they have finished, they are not bothered about keeping the customer happy, all they want is to get the maximum amount of money without putting in too much effort. I especially wanted the house to be nice as we have lots of visitors this week because of the approaching funeral of my lovely Father.
I have told this company to cancel the next planned dates as I can t put up with their terrible service again.
i

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Ruppart's Comment

Written on: 16/04/2014

Delighted to have come across these reviews (for some reason reading them sanctimoniously).
Rang them recently to find out about fees etc., and was told they do a "bespoke service" (which to me sounds like a load of cobblers; it's more a case of assessing how big or small your wallet / house / brain / heart, etc. is) - in a very snooty manner.
Obviously didn't proceed, but that didn't bother them much. Customer service not the strongest point, evidently.

To MM- You're providing a cleaning service, not admission to Harvard; take it (attitude) down a notch, it's buyers market.

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