Voipfone Reviews - www.voipfone.co.uk

Sovereign House, 227 Marsh Wall, London, E14 9SD
★★★★★
4.7 / 5
93
94% of users recommend this
  • Ease of Set Up

  • Voice Clarity

  • Connection

  • Value For Money

Description (provided by business)

Voipfone is a UK company founded in 2004 to develop innovative Internet Telephone Services using the technologies of VoIP – Voice over Internet Protocols. We're a fast growing, profitable and multi-award winning company with an interesting business model – we're a fully virtual company, all our employees work remotely using our own products and services. This means that we experience exactly what you, our customers, do and we work hard to get things right. We believe in providing no nonsense, but sophisticated, services with transparent and honest pricing and a very high level of reliability and support. We're a technology company and we develop our services ourselves, in-house. This means that we can create new and customised services quickly and do many things that most others can’t. We do not advertise, do not resell and do not have a sales force. We grow by word of mouth and reputation
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Latest Reviews

★★★★★

“Wish i'd switched earlier”

Written on: 01/08/2016 by SamC1234 (1 review written)

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It's been about 2 years since we switched, and we've probably saved thousands of pounds from when we were with BT. Best of all, we're not techie, and support is great - always happy to cut through the jargon. Amazed how great the call quality was with 10mbs - now we have 150mbs and it's perfect. It does everything we want for a small business phone system - and whenever I think of something we could do with, it normally has it anyway. Hard to recommend any more (we have 2 or 3 other… Read Full Review

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★★★★★

“Fast, efficient and friendly”

Written on: 22/04/2016 by Alyssaj1971 (1 review written)

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Quite complicated settings required that I didn't fully understand and he helped with minimal explanation over chat and the issue was resolved within 30 seconds. Fantastic :)… Read Full Review

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★★★★★

“I wish all comms companies were like this”

Written on: 01/04/2016 by kevinleach (1 review written)

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Thanks to Voiphone I am now free of the outrageous line rental whilst also benefitting from cheaper calls too. It was soooo easy to set up with the chat option that I laughed afterwards because I expected to lose a half day hanging out to get sorted, but no, thank you so much Voiphone. Certainly a breath of fresh air, more companies should take a leaf out of Voiphones customer service help… Read Full Review

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★★★★★

“Very Helpful for the second time”

Written on: 22/03/2016 by TomGilbert (1 review written)

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I have had to call Voipfione twice now for support - both times they have been very helpful (And patient) and I really would recommend them and their customer support. 10/10… Read Full Review

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★★★★★

“Excellent service”

Written on: 03/03/2016 by gavin35 (3 reviews written)

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Customer Service reps are really good in assisting clients, so happy with the service, they are able to resolve any issues we have had… Read Full Review

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★★★★★

“Amazing Service and Staff”

Written on: 27/01/2016 by Virtually (1 review written)

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I have been a customer of Voipfone for nearly 4 years now, and they are EXCELLENT. Their products and services are flawless, top of the range, and reasonably priced. I provide a call handling service for businesses worldwide and they have supported me every step of the way. If I ever have a query (which is usually user error!) they are always patient and helpful. Faultless, efficient service and recommend them to anyone!… Read Full Review

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★★★★★

“Praise needed for your support tech.”

Written on: 26/01/2016 by kholmes76 (1 review written)

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Hello, I wanted to recommend one of your support technicians. He took my call yesterday when i called in and handle the situation personally, we found a glitch in the softphone apps, and we was able to mend this and he didn't take his eye of the goal, allowing me to suggest feature requests, also did not run through pre-written scripts and personally treated me at my higher technical level. As my company revolves around being able to take support calls, this was a tremendous feeling to… Read Full Review

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★★★★★

“Fabolous”

Written on: 15/11/2015 by Erickson8 (1 review written)

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Always used them, always will. They are just outstanding… Read Full Review

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★★★★★

“Polite, Courteous, Fast, Efficient and fantastic”

Written on: 05/11/2015 by kaloloboy (1 review written)

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I have had the pleasure of dealing with many of your staff  My email requests for caller id and number alloction were actioned with speed and I was impressed. I have dealt with 4 of your other personell and ALL OF THEM WERE fantastic in their call handling and their expertise and I have always spent the time to send the feedback form except on two occasions when I could not action them as perhaps your feedback for does not work well on the iPhone. I am very pleased with the service I have… Read Full Review

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★★★★★

“Amazing Support Service! .”

Written on: 19/10/2015 by esseeffe (1 review written)

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I am a brand new customer so, my review is mostly for the customer service. They go far beyond what you can expect from a Custumer Service Support. They help you step by step in all necessary configuration process. For what I tested up to now, Voice Clarity is great, after extensive google searches, pricing are competitive! I can definitely reccommend to anyone need a voip service! … Read Full Review

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★★★★★

“Porting my landline”

Written on: 18/10/2015

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I requested Plusnet to transfer my landline number to Voipfone. They emailed me that it would transfer in a few days. I then cancelled my subscription with them but the porting did not happen. I requested my number to be retained until the porting was completed by BT and Virgin. But my number was disconnected and I was told that I had lost my number to another provider. Only because of the dogged persistence of your customer services rep, who had to spend 2 hours on the phone was the porting… Read Full Review

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★★★★★

“Superb customer service ”

Written on: 24/09/2015 by cranleyboy (1 review written)

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I have had nothing but superb customer service from Vopifone. Whenever I call, I get straight through to someone in the UK who has always been happy to help with any enquiry - from billing and accounts to technical. I wanted to give an especial mention to James O'Neill who sat patiently and helped me with setting up a new extension. The service itself is also incredibly easy to use, very flexible and great value for a small business like us when we need our own number and multiple extensions… Read Full Review

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★★★★★

“Fantastic Customer Service”

Written on: 11/09/2015 by Joeluc (1 review written)

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We have been using Voipfone for over a year now and they provide and fantastic service on top of their customer service. Live Chat is very quick. Highly Recommended… Read Full Review

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★★★★★

“Superb product and customer service”

Written on: 11/09/2015 by jhumphries82 (2 reviews written)

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I don't think I've ever dealt with a company that offer such superb value for money and friendly/helpful customer service. I work from home and needed additional phonelines for my business. The sound quality is better than my BT line and a fraction of the cost. They also have some really handy call handling features. Cannot recommend them enough!… Read Full Review

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★★★★★

“Superb Customer Service”

Written on: 08/09/2015 by Bakelite332 (1 review written)

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I have recently set up a SIP account with voipfone.co.uk and needed some information regarding local numbers etc. I was very pleasantly surprised by the fast, friendly and helpful e-mail response. Considering that I am a very small customer I received first class help and advice that in my opinion went far beyond the norm. In 32 years working in the telecommunications industry I have never received better service. Consequently I would not hesitate to recommend this company to anyone… Read Full Review

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★★★★★

“Fantastic customer service. Best service in the UK”

Written on: 27/08/2015 by Jacksone11 (1 review written)

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I can't fault Voipfone's customer service. Their service is absolutely top rate and their chat support is excellent. I run an IT Support company and I have used Voipfone for several clients and I would not hesitate to recommend them to anyone. Tonight I had occasion to chat online to them about some settings on the phones, and their support representative stayed on after he was supposed to end his shift. That's dedication for you. First class. Thank you Voipfone. :-)… Read Full Review

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★★★★★

“AMAZING SERVICE THANK YOU!!! YOU HAVE HELPED A LOT!!”

Written on: 25/08/2015 by michellearnott (1 review written)

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I got a IP phone and was annoyed to find that the company who i wanted to go to supported my phone but it did not work after 2 weeks of trying i looked for another company and found VOIPfone I told the person on live chat what problem i was having and they was happy to help the person helped every step of the way to get this phone working ive tryed to get this phone working like 30 times and was starting to give up and was going to order a lan line but they fixed it 1st time and get my… Read Full Review

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★★★★★

“Good phoneside manner”

Written on: 03/08/2015 by Liz1957 (1 review written)

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He was absolutely superb from the word go. He listened, he was patient, clear and reassuring. He was happy to answer idiotic questions and dealt with my technological inadequacies humourously and helpfully. I really was quite delighted. I dread these kind of calls usually. Thank you so much… Read Full Review

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★★★★★

“Patient and very helpful setup”

Written on: 28/07/2015

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VoipFone support  are brilliant. No other word describes it. I plugged in my voipfone (bought second hand) and it worked. Then I decided to press reset. It fell over and I'd broken it.... DoH! Got their support man on the website chat facility and he dialed in to my PC and did all manner of updates etc and made it work. From my side it was effortless and frankly embarrassing... but they were spot on. Couldnt recommend more… Read Full Review

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★★★★★

“I just had the most patience and charming guy helping...”

Written on: 15/07/2015

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I just had the most patience and charming guy helping me with the Voipfone account. He was incredibly patience and took me through all the necessary steps to make sure I was happy and my service correctly installed. Good service guys, keep it up… Read Full Review

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