Flight Catchers, Reviews - www.flightcatchers.com

Polani Travel Ltd., 84, Kingsley Road , Hounslow, Middlesex, London, TW3 1QA
02071837775
★★★☆☆
3.4 / 5
66% of users recommend this
? Ask our helpful community of experts about this product or company
Flight Catchers, www.flightcatchers.com - Ask a question now

Media Gallery for Flight Catchers, www.flightcatchers.com

Flight Catchers,  www.flightcatchers.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Efficient, Professional & helpfu”

Written on: 01/03/2015 by nash86 (1 review written)

It's my second time buying my tickets and the service is fantastic, highly recommendable. Specially, by the person I dealt with was being very helpful, professional and nice thanks you very much for all your help. Wish you all the best! Warm Regards, … Read Full Review

Report this review
★☆☆☆☆

“Very Bad Customer Service -”

Written on: 25/02/2015 by Pearson79 (1 review written)

they took £2250 from for 4 tickets to pakistan via doha airport and send me booking confirmatin. When i ask for the tickets then they told me to wait 4 days and after 4 days they told me there is no any seats are available, all seats are fully booked and insist me to pay £400 with the different dates.  very bad customer service. Please dont waste your money and book some where else. FLIGHT CATHERS ARE FLIGHT DOGERS… Read Full Review

Report this review
★★★★★

“Excellent help in an emergency situation”

Written on: 24/02/2015 by k007iqbal (1 review written)

Best Travel service in an emergency situation. I had 4 hours to catch a flight to attend a funeral and staff were very helpful and understanding. They provided us with confirmed tickets within short period of time when the same airline website was showing all sold out. Excellent Customer services. Better service than my Amex platinum Concierge within short time span… Read Full Review

Report this review
★★★★☆

“They have become my trusted travel agents now! ”

Written on: 21/02/2015 by Sabaraza2015 (1 review written)

I've booked with flight catchers on 2 occasions. Nisha is very helpful. Just remember to adhere to their deadlines for paying the balance on your booking or it maybe forfeited. Good discounts are to be found here! I had a slight issue with the 2nd booking but this was resolved through email very promptly… Read Full Review

Report this review
★★★★☆

“Slight issue but overcome”

Written on: 11/02/2015

I did initially run into some difficulty with these guys. Namely the delay in issuing e-tickets. After speaking their customer relations manager Nisha everything was resolved pretty quickly. It appears to be a case of 'good' and 'poor' members. The agent who i dealt with was called Spencer who swiftly resolved the issues. The same cannot be said about a previous agent who shall remain unnamed. I'm happy with the end result and i would recommend these guy and likely use them again in the… Read Full Review

Report this review
★★★★★

“Very Good Experience”

Written on: 14/01/2015 by SunnyDayz (1 review written)

Initially, I was bit reluctant to book the flight tickets with comfli/flight catchers because reviews were not up to the mark at someplaces and not at par with other booking service providers. Then i thought to just have a word with them and explain my apprehensions to them. Then, I met with this extraordinary customer service rep - the man I dealt with, who explained me everything about the flight/ timings/ cost and was very patient till I disconnected. He satisfied me with his responses… Read Full Review

Report this review
★★★★★

“What a great experience. 10 out of 10”

Written on: 22/12/2014 by Miai62 (1 review written)

I rang to book tickets , the gentleman who answered the call to me , was not only very informative , patient , and kind . He genuinely seemed bothered and did his upmost to help I would recommend these guys whole heartedley . My trip to New York has a really good omen about it now. Thanks mate. Xx… Read Full Review

Report this review
★★★★★

“Brilliant customer service from Comefli! ”

Written on: 20/12/2014 by n.raam (1 review written)

I would like to express how pleased I was with the quality of service I received when I purchased my flight to India last weekend from Comefli. The gentlemen dealing with me query was efficient in finding me a reasonably good deal and provided fantastic customer service throughout the process. I grew concerned when I realised I did not receive a receipt for my online flight purchase. This led me to research reviews on the the company, which honestly speaking at the time worried me even more… Read Full Review

Report this review
★★★★☆

“Booking flight to Dubai from London/Heathrow.”

Written on: 19/12/2014 by McCarthyfw196 (1 review written)

I would like to thank you so much for your help in finding a flight with Virgin Atlantic at such a good price. Your representative was very kind, courteous and patient. He was excellent in fact. It was easy to do online. I was given the best possible deal… Read Full Review

Report this review
★☆☆☆☆

“TERRIBLE SERVICE & LIERS”

Written on: 10/12/2014

STAY AWAY!!! AVOID!!! DO NOT USE THESE 'AGENTS'!!! I booked my return flight with June on 02 Dec '14, after which I purchased my internal flight's in the country I am going to, as well as purchasing train/coach tix to get me to/from Heathrow. I paid & received confirmation of flight date's/time's by email on 03 Dec '14. Lady telephoned me today to tell me - either fly out 2 days earlier/3 days later, or pay £1100 to fly on date booked (remember, I already paid & received comfirmation for dates… Read Full Review

Report this review
★★★★★

“AWARENESS OF CLIENTS NEEDS”

Written on: 17/11/2014 by desmondorafferty (1 review written)

My experience was that I was dealt with particularly. My individual needs were met. I was remembered from last year and got a gentle reminder by Email from one member of staff who had done the deal last year. I was allowed to pay by cheque,this allowed me to pay from my U/k account,very important for me. The staff answered the phone quickly and they dealt with my questions quickly. I did not have telephone multiple choices etc. Friends are amazed that I got exactly the ticket I wanted .As I am… Read Full Review

Report this review
★☆☆☆☆

“worst ever experience”

Written on: 09/10/2014 by Holmanyi92 (1 review written)

this is a terrible experience which i faced with this company. agent in comefli took my deposit weeks ago confirming that i would be able to fly on the dates i wanted.....now telling me to change date of travel or take money back. where will i find the low fare now as every agency already give me high prices and no deals available. when ask for his manager he not transfer the call and disconnected. he also not giving my money. if anyone know their office address give me please. never book… Read Full Review

Report this review
★☆☆☆☆

“lies polish flightcather staff”

Written on: 13/07/2014 by DeniseGoodwin157 (1 review written)

I booked my ticket with flight cather .After i paided my money . they give me lots of stress .received poor service . thinks that customer are stupid.two day before i had to pick my ticket. with lot of hassle.i am completely not happy with the service. RUBBISH"""!!!!!… Read Full Review

Ptl_Customer_Care's Comment

Written on: 04/10/2014

Dear Sir / Madam,

This is in reference to your concern posted above and we are very sorry to note the contents of the same.

Further, may we please request you to contact our Customer Relations Department with detailed information about your concerns (alongwith the name of the passenger and contact number) so that we can investigate the issue and revert to you accordingly.

Yours Sincerely

Andy Newman
Customer Relations Department
Polani Travel Ltd

Reply to this comment
Report this review Read 1 Comment
★★★★★

“efficient, friendly and calming”

Written on: 28/05/2014 by sarahcraven222 (1 review written)

i was looking for a flight to new zealand for my son and carrie looked after me so well. i know i am not meant to mention names but he was exceptionally patient with all my calls. i must have phoned about 20 times!!! thank you… Read Full Review

Ptl_Customer_Care's Response to sarahcraven222's Review

Written on: 04/10/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“prompt service”

Written on: 22/05/2014 by Serena53 (1 review written)

I bought 4 one way tickets to vancouver form London. comefli found a good price, and issued the tickets promptly. My phone calls were answered quickly. I did have some difficulty understanding everything that was said on the phone. When they needed more informtation they called and emailed me… Read Full Review

Ptl_Customer_Care's Comment

Written on: 04/10/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent service that was direct and clear”

Written on: 14/04/2014 by Cordell135 (1 review written)

The sales representative Martin was attentive and considerate. I will use flight catchers again… Read Full Review

Ptl_Customer_Care's Comment

Written on: 04/10/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Overall Good Service”

Written on: 11/04/2014 by 296Quinlan (1 review written)

Very helpful member of staff who gave good information and sourced good flights for my wife to go to Karachi. Would recommend to friends… Read Full Review

Ptl_Customer_Care's Comment

Written on: 11/04/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent, Highly recommend again. ”

Written on: 08/04/2014 by SajidAli (1 review written)

Excellent service, Mr T was very helpful, always there whenever I called and provided an excellent and professional service. Would highly recommend and use their services again. Sajid Ali, London… Read Full Review

Ptl_Customer_Care's Response to SajidAli's Review

Written on: 10/04/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Impressive costumer service”

Written on: 08/04/2014 by HoldenShaffer1992 (1 review written)

Very helpful staff . They took good time for my query and look the cheapest deal for me . There is another thing , that after the query they give me some time to think about that , it's not like that if u ask something and then they will start pushing u . Really happy with their costumer dealing manners… Read Full Review

Ptl_Customer_Care's Comment

Written on: 10/04/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Best Deal”

Written on: 30/03/2014 by Jayrad (1 review written)

I had the best deal given the holiday period I was looking tickets for.I would certAinly be looking at them for future tickets.Also I would be recommending them to friends… Read Full Review

Ptl_Customer_Care's Response to Jayrad's Review

Written on: 10/04/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

Reply to this comment
Report this review Read 1 Comment
overview