Flight Catchers, Reviews - www.flightcatchers.com

Polani Travel Ltd., 84, Kingsley Road , Hounslow, Middlesex, London, TW3 1QA
02071837775
★★★☆☆
3.3 / 5
65% of users recommend this
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Latest Reviews

★☆☆☆☆

“worst ever experience”

Written on: 09/10/2014 by Holmanyi92 (1 review written)

this is a terrible experience which i faced with this company. agent in comefli took my deposit weeks ago confirming that i would be able to fly on the dates i wanted.....now telling me to change date of travel or take money back. where will i find the low fare now as every agency already give me high prices and no deals available. when ask for his manager he not transfer the call and disconnected. he also not giving my money. if anyone know their office address give me please. never book… Read Full Review

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★☆☆☆☆

“lies polish flightcather staff”

Written on: 13/07/2014 by DeniseGoodwin157 (1 review written)

I booked my ticket with flight cather .After i paided my money . they give me lots of stress .received poor service . thinks that customer are stupid.two day before i had to pick my ticket. with lot of hassle.i am completely not happy with the service. RUBBISH"""!!!!!… Read Full Review

Ptl_Customer_Care's Comment

Written on: 04/10/2014

Dear Sir / Madam,

This is in reference to your concern posted above and we are very sorry to note the contents of the same.

Further, may we please request you to contact our Customer Relations Department with detailed information about your concerns (alongwith the name of the passenger and contact number) so that we can investigate the issue and revert to you accordingly.

Yours Sincerely

Andy Newman
Customer Relations Department
Polani Travel Ltd

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★★★★★

“efficient, friendly and calming”

Written on: 28/05/2014 by sarahcraven222 (1 review written)

i was looking for a flight to new zealand for my son and carrie looked after me so well. i know i am not meant to mention names but he was exceptionally patient with all my calls. i must have phoned about 20 times!!! thank you… Read Full Review

Ptl_Customer_Care's Response to sarahcraven222's Review

Written on: 04/10/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★☆

“prompt service”

Written on: 22/05/2014 by Serena53 (1 review written)

I bought 4 one way tickets to vancouver form London. comefli found a good price, and issued the tickets promptly. My phone calls were answered quickly. I did have some difficulty understanding everything that was said on the phone. When they needed more informtation they called and emailed me… Read Full Review

Ptl_Customer_Care's Comment

Written on: 04/10/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★★

“Excellent service that was direct and clear”

Written on: 14/04/2014 by Cordell135 (1 review written)

The sales representative Martin was attentive and considerate. I will use flight catchers again… Read Full Review

Ptl_Customer_Care's Comment

Written on: 04/10/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★☆

“Overall Good Service”

Written on: 11/04/2014 by 296Quinlan (1 review written)

Very helpful member of staff who gave good information and sourced good flights for my wife to go to Karachi. Would recommend to friends… Read Full Review

Ptl_Customer_Care's Comment

Written on: 11/04/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★★

“Excellent, Highly recommend again. ”

Written on: 08/04/2014 by SajidAli (1 review written)

Excellent service, Mr T was very helpful, always there whenever I called and provided an excellent and professional service. Would highly recommend and use their services again. Sajid Ali, London… Read Full Review

Ptl_Customer_Care's Response to SajidAli's Review

Written on: 10/04/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★★

“Impressive costumer service”

Written on: 08/04/2014 by HoldenShaffer1992 (1 review written)

Very helpful staff . They took good time for my query and look the cheapest deal for me . There is another thing , that after the query they give me some time to think about that , it's not like that if u ask something and then they will start pushing u . Really happy with their costumer dealing manners… Read Full Review

Ptl_Customer_Care's Comment

Written on: 10/04/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★☆

“Best Deal”

Written on: 30/03/2014 by Jayrad (1 review written)

I had the best deal given the holiday period I was looking tickets for.I would certAinly be looking at them for future tickets.Also I would be recommending them to friends… Read Full Review

Ptl_Customer_Care's Response to Jayrad's Review

Written on: 10/04/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★☆

“Excellent service from MR.FORD”

Written on: 23/03/2014 by Monicab162 (1 review written)

I have got an excellent services from above mentioned person.He was very polite and co operative although I have asked so many questions and he replied very friendly & confidently.He also wished me good luck when I finished the conversation. I got the ticket in a good price. I wish him success in his future. One more thing it is very easy to contact any member of the team of flight catchers. Thanks… Read Full Review

Ptl_Customer_Care's Comment

Written on: 24/03/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★★

“A very professional efficient service”

Written on: 16/03/2014 by 396Day (1 review written)

I was dealt by an advisor, who made my booking a very easy experience. He went through a lot of different options for me to make it the most cost efficient he could. He did a lot of thorough research and came back with a very competitive price. I will definitely be using them again… Read Full Review

Ptl_Customer_Care's Comment

Written on: 24/03/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★☆

“Best price flights”

Written on: 16/03/2014 by Mazghauri (1 review written)

Very polite and helpful staff . Easter busy time therefore bit delay in receiving tickets. I was bit anxious about booking tickets after reading couple of negative reviews but I got mine. Will b using again as the best price was given by them after searching nearly all companies on other websites...defenately reccomend… Read Full Review

Ptl_Customer_Care's Response to Mazghauri's Review

Written on: 24/03/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★★

“Very very happy with the service”

Written on: 14/03/2014 by Ishshanzy (1 review written)

I am very happy with the service Shawn provided me he was very professional, very polite and very patient. I am so happy with the deal he had given me and how much he had helped me processing the transaction. Thank you so much I will definitely recommend to my friends and family. Shahana Hanif… Read Full Review

Ptl_Customer_Care's Response to Ishshanzy's Review

Written on: 24/03/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★☆

“The Service”

Written on: 13/03/2014

Hi, I was greeted with a refreshing enthusiasm which was carried to the end. Personal direct business telephone No. by the salesman was very helpful indeed. There was no pressured sale but simple and honest opinion was offered which was very welcome. A good competitive company offering range of services. Thanks… Read Full Review

Ptl_Customer_Care's Comment

Written on: 24/03/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★★

“Friendly and effective”

Written on: 11/03/2014 by sns_grg54 (1 review written)

This is my first time with flight catchers. I have to say that my experience with them had been superb. Very friendly and effective, they not only provided me with the airways that I needed but also provided with the cheapest comparing to other travel sites despite the holiday season. Very happy and will deal again, definitely recommend to others… Read Full Review

Ptl_Customer_Care's Response to sns_grg54's Review

Written on: 24/03/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★★

“Simple helpful cost effective”

Written on: 11/03/2014 by DaiDavies (1 review written)

Bought two return tickets to HongKong. while the flights I was hoping for at the price I hoped for had all gone, nothing unusual about that, the alternatives offered were still very reasonable. As I had to check with my wife the slight change in flight times was ok I also took the opportunity to see what other companies could offer. Come fli was still the best price and the customer service excellent. Am writing this before the tickets have arrived but if everything else goes as well as the… Read Full Review

Ptl_Customer_Care's Response to DaiDavies's Review

Written on: 11/03/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★★

“Excellent customer service”

Written on: 08/03/2014 by Howard123456789 (1 review written)

I was dealing with a guy.....he was excellent… Read Full Review

Ptl_Customer_Care's Response to Howard123456789's Review

Written on: 11/03/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★★

“Fantastic service and best deal”

Written on: 07/03/2014 by Siobhanmgd (1 review written)

The advisor from comefli was extremely helpful and very attentive. Not only has she managed to find by far the best deal. She has also called regularly to keep me updated on the flight tickets. Also, my initial call was just before her finishing time of 10pm yet she worked past this time to make sure the deal she found could go through. I'm not sure I would have done that or been so friendly and patient if I was working until 10pm! She was also very friendly on the phone and explained… Read Full Review

Ptl_Customer_Care's Response to Siobhanmgd's Review

Written on: 11/03/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★☆

“Looking for Easy Flight Booking”

Written on: 06/03/2014 by isYates206 (1 review written)

First time to use this website and agent and was nervous about fraud. The agents proved to be good. Answered all my queries promptly. Use of different names can be confusing. For example Flightcatchers, Comefli, Polani Travel Ltd… Read Full Review

Ptl_Customer_Care's Comment

Written on: 07/03/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★★

“5 Star Sevice”

Written on: 04/03/2014 by Terryburns (1 review written)

1st class service, booked the flights over the phone and was extremely happy with both the knowledge, patience and professionalism provided by staff member, nothing was to much trouble. I had plenty of questions regarding the airline and transit times, my concerns were put to rest by your informed member of staff, he put me at ease and answered all my questions in a polite and professional manner. The whole experience was a delight, the arranged follow up calls were adhered to as agreed. The… Read Full Review

Ptl_Customer_Care's Response to Terryburns's Review

Written on: 05/03/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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