Flight Catchers, Reviews - www.flightcatchers.com

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Latest Reviews

★☆☆☆☆

“Very rude and dodgy people”

Written on: 16/01/2016 by Thomasxj312 (1 review written)

DO not use flightcatchers.com or even Polani Travels. The people in Hounslow branch are absolutely stupid. Very rude and dodgy people. They pretend like knowing everything but in reality they seems so un-professional and like illiterate village guys. No idea of how to talk to customers even. They are just trying to take your money and treat you as they don't know anything about your booking and consequences. Strongly recommend NOT to book flights with them. They are very dodgy. Please book… Read Full Review

Sabaraza2015's Comment

Written on: 24/01/2016

Yes, are unprofessional and rude. There is a lady there by the name of Nisha Malhotra who told who literally stole our money and ruined our holiday! Did you go personally to the Hounslow branch?

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Shahsaab's Comment

Written on: 25/01/2016

I met the guy names Sajid, who has ruined our holidays this Christmas.
Strongly recommend all the people to not use polani travel and flight catchers.
I should have not got to them at the first place if I knew how terrible they are.

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Sabaraza2015's Comment

Written on: 05/02/2016

Are you considering small claims court? Have you visited their agency or bought over the phone?

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★★★★★

“very good service”

Written on: 01/04/2015 by abidsaleem007 (1 review written)

I rang flightcatchers.com for my family holiday to pakistan and dubai talk with cusomer relations manager nisha very nice helpfull and polite she sort me in same day i got my e tickets good trusted company higly recomended… Read Full Review

Sabaraza2015's Response to abidsaleem007's Review

Written on: 24/01/2016

Please don't trust this lady. I have death with her on a few occasions before and all went smoothly but on this holiday to Pakistan, Flightcatchers took our money, did not book the flights and now won't refund £870 which they are holding. It ruined our holiday. She is unreliable, unprofessional, untrustworthy and Polani travels are bad. Please do not hand this company!

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★★★★★

“flightcatchers my trusted travel company”

Written on: 01/04/2015

I bought 6 tickets from flightcatchers payed them 4250 pounds the agent answer my phone and he was very nice polite man he took money from me but no tickets for few days they was got some problem with qatar airline then i talk with customer relation manager nisha very very help full i told what happend and she sort me out same day higly recomded company… Read Full Review

Sabaraza2015's Comment

Written on: 24/01/2016

This lady Nisha Malhotra must not be trusted. I bought tickets through them previously and despite some hitches, all went well. However, this time, they did not issue the tickets despite taking full payment months ahead. It ruined our holiday and on top of that the company won't return our £870. They keep making excuses that their server is down. Nisha Malhotra was the agent dealing with this. She is unreliable, untrustworthy and unprofessional and she works for a company which is unethical and literally steals people's money! Beware, and do not hand them your money.

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★★★★★

“Efficient, Professional & helpfu”

Written on: 01/03/2015 by nash86 (1 review written)

It's my second time buying my tickets and the service is fantastic, highly recommendable. Specially, by the person I dealt with was being very helpful, professional and nice thanks you very much for all your help. Wish you all the best! Warm Regards, … Read Full Review

Sabaraza2015's Response to nash86's Review

Written on: 24/01/2016

Do not trust these people with your booking and with your money. Absolutely unprofessional, unreliable and would go on to say that they are very bad. Despite making full payment, they did not book my husband's ticket. All sorts of excuses like "our server was down" were used to justify this. I am still £870 out of pocket. Beware of the lady, the agent who dealt with this. She appears helpful, however, will leave you high and dry.

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★☆☆☆☆

“Very Bad Customer Service -”

Written on: 25/02/2015 by Pearson79 (1 review written)

they took £2250 from for 4 tickets to pakistan via doha airport and send me booking confirmatin. When i ask for the tickets then they told me to wait 4 days and after 4 days they told me there is no any seats are available, all seats are fully booked and insist me to pay £400 with the different dates.  very bad customer service. Please dont waste your money and book some where else. FLIGHT CATHERS ARE FLIGHT DOGERS… Read Full Review

Rahat61's Comment

Written on: 07/11/2015

Very very poor costomer service.... i paid £2274 for PIA flight to Pakstan but still waiting for my tickets they say ticket will be issued after 3 days...... what a dodgy blisterss...Flight catcher staff tried their best to convince me not to fly with PIA, which is more suitable for a family especially when travelling with kids.....
I would say pls, pls dont waste your time with themm..... buy a direct ticket from an airline....
Time wasters................******

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★★★★★

“Excellent help in an emergency situation”

Written on: 24/02/2015 by k007iqbal (1 review written)

Best Travel service in an emergency situation. I had 4 hours to catch a flight to attend a funeral and staff were very helpful and understanding. They provided us with confirmed tickets within short period of time when the same airline website was showing all sold out. Excellent Customer services. Better service than my Amex platinum Concierge within short time span… Read Full Review

Sabaraza2015's Response to k007iqbal's Review

Written on: 24/01/2016

You were lucky! Buying tickets from this company is a gamble that is not worth talking! We had unprofessional people like Nisha Malhotra dealing with our booking at Polani. We are still out of pocket after polani ruined our holiday. They took full payment but didnot issue the tickets.

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★★★★☆

“Slight issue but overcome”

Written on: 11/02/2015

I did initially run into some difficulty with these guys. Namely the delay in issuing e-tickets. After speaking their customer relations manager Nisha everything was resolved pretty quickly. It appears to be a case of 'good' and 'poor' members. The agent who i dealt with was called Spencer who swiftly resolved the issues. The same cannot be said about a previous agent who shall remain unnamed. I'm happy with the end result and i would recommend these guy and likely use them again in the… Read Full Review

Sabaraza2015's Comment

Written on: 24/01/2016

Yes, a case of "good" and "poor" members indeed. Nisha Malhotra may have been "good" as resolving your issue, however she was unprofessional with our issue. Due to her false assurances, we lost our money and are still out of pocket. Do not trust this lady and do not hand then your money. Booking with them is like a gamble not worth taking.

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★★★★★

“Very Good Experience”

Written on: 14/01/2015 by SunnyDayz (1 review written)

Initially, I was bit reluctant to book the flight tickets with comfli/flight catchers because reviews were not up to the mark at someplaces and not at par with other booking service providers. Then i thought to just have a word with them and explain my apprehensions to them. Then, I met with this extraordinary customer service rep - the man I dealt with, who explained me everything about the flight/ timings/ cost and was very patient till I disconnected. He satisfied me with his responses… Read Full Review

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★★★★★

“What a great experience. 10 out of 10”

Written on: 22/12/2014 by Miai62 (1 review written)

I rang to book tickets , the gentleman who answered the call to me , was not only very informative , patient , and kind . He genuinely seemed bothered and did his upmost to help I would recommend these guys whole heartedley . My trip to New York has a really good omen about it now. Thanks mate. Xx… Read Full Review

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★★★★★

“Brilliant customer service from Comefli! ”

Written on: 20/12/2014 by n.raam (1 review written)

I would like to express how pleased I was with the quality of service I received when I purchased my flight to India last weekend from Comefli. The gentlemen dealing with me query was efficient in finding me a reasonably good deal and provided fantastic customer service throughout the process. I grew concerned when I realised I did not receive a receipt for my online flight purchase. This led me to research reviews on the the company, which honestly speaking at the time worried me even more… Read Full Review

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★★★★☆

“Booking flight to Dubai from London/Heathrow.”

Written on: 19/12/2014 by McCarthyfw196 (1 review written)

I would like to thank you so much for your help in finding a flight with Virgin Atlantic at such a good price. Your representative was very kind, courteous and patient. He was excellent in fact. It was easy to do online. I was given the best possible deal… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE & LIERS”

Written on: 10/12/2014

STAY AWAY!!! AVOID!!! DO NOT USE THESE 'AGENTS'!!! I booked my return flight with June on 02 Dec '14, after which I purchased my internal flight's in the country I am going to, as well as purchasing train/coach tix to get me to/from Heathrow. I paid & received confirmation of flight date's/time's by email on 03 Dec '14. Lady telephoned me today to tell me - either fly out 2 days earlier/3 days later, or pay £1100 to fly on date booked (remember, I already paid & received comfirmation for dates… Read Full Review

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★★★★★

“AWARENESS OF CLIENTS NEEDS”

Written on: 17/11/2014 by desmondorafferty (1 review written)

My experience was that I was dealt with particularly. My individual needs were met. I was remembered from last year and got a gentle reminder by Email from one member of staff who had done the deal last year. I was allowed to pay by cheque,this allowed me to pay from my U/k account,very important for me. The staff answered the phone quickly and they dealt with my questions quickly. I did not have telephone multiple choices etc. Friends are amazed that I got exactly the ticket I wanted .As I am… Read Full Review

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★☆☆☆☆

“worst ever experience”

Written on: 09/10/2014 by Holmanyi92 (1 review written)

this is a terrible experience which i faced with this company. agent in comefli took my deposit weeks ago confirming that i would be able to fly on the dates i wanted.....now telling me to change date of travel or take money back. where will i find the low fare now as every agency already give me high prices and no deals available. when ask for his manager he not transfer the call and disconnected. he also not giving my money. if anyone know their office address give me please. never book… Read Full Review

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★☆☆☆☆

“lies polish flightcather staff”

Written on: 13/07/2014 by DeniseGoodwin157 (1 review written)

I booked my ticket with flight cather .After i paided my money . they give me lots of stress .received poor service . thinks that customer are stupid.two day before i had to pick my ticket. with lot of hassle.i am completely not happy with the service. RUBBISH"""!!!!!… Read Full Review

Ptl_Customer_Care's Comment

Written on: 04/10/2014

Dear Sir / Madam,

This is in reference to your concern posted above and we are very sorry to note the contents of the same.

Further, may we please request you to contact our Customer Relations Department with detailed information about your concerns (alongwith the name of the passenger and contact number) so that we can investigate the issue and revert to you accordingly.

Yours Sincerely

Andy Newman
Customer Relations Department
Polani Travel Ltd

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★★★★★

“efficient, friendly and calming”

Written on: 28/05/2014 by sarahcraven222 (1 review written)

i was looking for a flight to new zealand for my son and carrie looked after me so well. i know i am not meant to mention names but he was exceptionally patient with all my calls. i must have phoned about 20 times!!! thank you… Read Full Review

Ptl_Customer_Care's Response to sarahcraven222's Review

Written on: 04/10/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★☆

“prompt service”

Written on: 22/05/2014 by Serena53 (1 review written)

I bought 4 one way tickets to vancouver form London. comefli found a good price, and issued the tickets promptly. My phone calls were answered quickly. I did have some difficulty understanding everything that was said on the phone. When they needed more informtation they called and emailed me… Read Full Review

Ptl_Customer_Care's Comment

Written on: 04/10/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★★

“Excellent service that was direct and clear”

Written on: 14/04/2014 by Cordell135 (1 review written)

The sales representative Martin was attentive and considerate. I will use flight catchers again… Read Full Review

Ptl_Customer_Care's Comment

Written on: 04/10/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★☆

“Overall Good Service”

Written on: 11/04/2014 by 296Quinlan (1 review written)

Very helpful member of staff who gave good information and sourced good flights for my wife to go to Karachi. Would recommend to friends… Read Full Review

Ptl_Customer_Care's Comment

Written on: 11/04/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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★★★★★

“Excellent, Highly recommend again. ”

Written on: 08/04/2014 by SajidAli (1 review written)

Excellent service, Mr T was very helpful, always there whenever I called and provided an excellent and professional service. Would highly recommend and use their services again. Sajid Ali, London… Read Full Review

Ptl_Customer_Care's Response to SajidAli's Review

Written on: 10/04/2014

Dear Sir / Madam,

We thank you for your valuable feedback.

Looking forward for the next opportunity to book your travel and once again make your experience with us, a memorable one.

Regards

Customer Relations Team

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