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Written on: 10/08/2013 by Hall2 (1 review written)
I'm happy to hear it wasn't just me experiencing Santanders out dated, slow response times to getting my Internet credentials. It took me over a year from requesting access to finally getting the paperwork in order to set this up. I phoned up constantly, went through so many security questions, to be told it was on the way. I gave up in the end. It is like Fort Knox trying to access to your own money. It took so long for them to transfer me funds overseas that I complained about the xchange… Read Full Review
Written on: 26/07/2012
I was logged out of my internet banking account when I applied for a new debit card at the local branch (thank you customer support person behind the desk!).....so I had to request new passcode and registration number....my heart sank.....I have a history of receiving 2 of everything when this happens, no one can explain why,so it always taken about 12 weeks to be sent just one of each that their computer recognises. However, this time .....this time I got a passcode and 10 days later still… Read Full Review
Written on: 04/03/2012
We were with Alliance & Leicester for many years, no problems at all , when we needed to contact them by phone , again no problems,UK call centre who dealt with the problem efficiently.Then..Santander arrived and took over. What a nightmare!!!!!. When you have reason to call them , the staff don't seem to have a clue what they are talking about, pass you round and round the call centres, some of which appear to be in other countries which adds to the confusuion. We had one mess up after another… Read Full Review
Written on: 25/02/2012 by alternatum (8 reviews written)
Santander's online banking facility isn't very easy to use and a nightare to setup, they also don't seem to subscribe to faster payments like other banks which is ridiculous as it might work at 9am but not at 1pm. There are no pages with a summary of the information explaining why anything is the way it is. The worst thing and I feel most disengenuous about Santander is that there is no sign of how much interest you are earning, I have to send a message through the website in order to get a… Read Full Review
Written on: 09/08/2010
Overall not a bad on line banking facility. Statments are clear and easy to understand. Transfer facility is very good and quick. Log in may seem cumbersome but it does make things more secure and Santander seem hot on security. Would like to see on line pop up for pending charges. Also an on line reminder for you to re-request your overdraft facility would be good - BEFORE it expires. Let down by very poor off shore telephone support… Read Full Review
Written on: 19/02/2010 by tgeake18068 (1 review written)
this is the most difficult bank to use online, very hard to log on even though I type in the correct information. there seems to be no facilty available if one has forgotten the password not that I have… Read Full Review
Written on: 29/12/2009
At the end of Nov; I started to set up an e saver account and so far I have had a reference No; a sort code No;,A/c No.; pin No; e,card No; Personal I.D. No; an e. card banking No; an e.card passcode; and I,m now still waiting for a registration No: before I can access my account on line. Has there ever been a more complicated and uncoordinated system of e.banking. And guess what, when I do eventualy get through to my A/C I,ve got to change these no/s again. Wish I,d never started… Read Full Review
Written on: 04/11/2009
The Big Problem here is that the NEW service requires a Mobile phone.
1) I rarely use a mobile phone.
2) Unable to get Mobile network in Mid Wales Valley
3) Mobile communication is not Secure !
Do not use the new service it is less secure that the previous version !… Read Full Review
Written on: 03/11/2009
After 8 years I've finally had enough. Terrible service, branch staff appaling, phone banking people just as bad, complaints not dealt with, and so many mess ups that I can't take it anymore. No one takes responsibility, stupid admin failings on their part, easy to sort out I needed to ask literally 6 times over the course of 10 months to fix something (in this instance my new address where paper statements should be sent too). Beyond hopeless. I'm taking my business else where… Read Full Review
Written on: 30/04/2009
Useless. Abbey Internet Banking site I have ever used seemingly since the takeover… Read Full Review
Written on: 04/04/2009
The given telephone contact numbers for Abbey Internet Banking technical help on internet banking:
took me to business banking!
business banking transfer you to personal banking
the number rang for ever then cut me off!
i decided to call another department listed on the ib contact us screen.
the options given on calling general/internet registration don't give you a 'registration' option until you have taken a guess at a previous option!
on registration passcode/registration letters do… Read Full Review
Written on: 14/03/2009 by purple4lavender (1 review written)
Where do I start? We have had a business account for last 2 years and had nothing but problems. Many complaints and 3 times they have paid compensation. Latest problem we have is that for the last 3 months we have not bee able to view statements on line. They don't care. Fed up with ringing and with their attitude. Cannot recommend Abbey Business at all. Do not open an account with them… Read Full Review
Written on: 16/02/2009
There is plenty of useful info on www.abbey.com. I did not find the service easy to use as this is my first time trying to log on to internet banking. I'm left slightly confused as to where to go next. Overall there is plenty to read as im trying to find where i should be. Site could be more user friendly for those who don't really understand cumputers or like myself just starting to learn… Read Full Review
Written on: 12/12/2008 by peteevans (1 review written)
Overall poor, compared to others I use. Phone only help, dec08 no answer after 1 hr on hold (paying call).
Poor update of site, errors each time. Personal banking is atrocious, business slightly better.
OK it is free, but I've paid in stress believe me!… Read Full Review
Written on: 04/11/2008 by rozroz (1 review written)
Easy to use and never had a problem. Statements viewable over a long period of time (ie 6 months). Interest on current account and eaily linked with savings account. An ideal inernet bank offering all you need and simple to operate… Read Full Review
As rated by real users
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" Mortgage team " Read More
" Conflicting identity/certification requirements " Read More
" Complicated and useless-the whole thing " Read More
" Just a poor service, faceless policies and data driven. " Read More