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Written on: 26/06/2011 by buzzbox (1 review written)
Received substandard and damaged goods. A very expensive quilt cover was coming apart at the seams when i opened it (which was 2 months after i had made the purchase) subsequentley i had an absolutley terrible time with their customer service department. Really was a bad idea to shop here, completely wasted over £100 and cannot get a refund or replacement. SHOCKING!!… Read Full Review
Written on: 01/11/2010
I had shopped with Wallace Sacks before and the products and prices were great but service poor. Thought I'd try again as great value for money. They've completely revamped their Customer Services department and are absoluterly brilliant now. The order arrived in 2 days - I only paid standard delivery £4.95 - and I got an email to say it was coming. What's more they offer free returns and no-quibble guarantee, so when I phoned to return an item I didn't like (my fault) they said no prblem… Read Full Review
Written on: 16/10/2010
I WISH I COULD RATE THIS COMPANY ZERO STARS BECAUSE THEY HAVE HORRENDOUS CUSTOMER SERVICE! ORDERED A CUSHION, INQUIRED THREE TIMES AND STILL NO REPLIES. THE FUNNY THING IS THAT THE SACKS FAMILY BRAGS ON YOU TUBE ABOUT HOW THEY PRIDE THEMSELVES ON CUSTOMER SERVICE. COULD HAVE FOOLED ME DON'T WASTE YOUR MONEY OR TIME ON THESE RUDE IDIOTS… Read Full Review
Written on: 23/07/2010
ORDERED A DUVET - SECOND QUALITY, WAS DELIVERED THE NEXT DAY, VERY PLEASED, ORDERED ANOTHER 2 DUVETS AND 2 SHEETS WHICH ALSO CAME THE NEXT DAY. WONDERFUL QUALITY 600 COUNT DUVET, VERY HAPPY AND WOULD RECOMMEND TOTALLY. I HAD USED DUVET AND PILLOW WAREHOUSE BUT NEVER AGAIN AFTER THEY KEPT BACK ONE ITEM FOR 4 MONTHS!!!… Read Full Review
Written on: 19/02/2010
When I received my duvet set I noticed there was a hole in the corner where the two sides of the duvet had not been correctly sewn together. i have contacted Wallace Sacks but I am still waiting for a reply. I have also noticed the quality is not very different from ordinary cotton sheets… Read Full Review
Written on: 29/08/2009
The worst customer service, Wallace Sacks don't even reply to queries (after sales). It doesn't really matter if they don't reply before you buy the items but after? that is sooo poor..at least if they don't reply before you purchase then you will have an idea as to what sort of company this is. Their stuff is not exceptionally special, just like any other Egyptian cotton anywhere… Read Full Review
Written on: 09/08/2009
i orderd a number of items from www.wallace sacks all bedding 3weeks later im still wating for one item to arrive i have sent them 3 e-mails over the last few days and have not had a answer back yet when i placed my order i was e-mailed back soon after so i dont think i will be ordering again.m.clark… Read Full Review
Written on: 29/11/2008 by Janedora (1 review written)
Wallace Sacks has marvellous beddings, and the materials are better than seen online. They feel so smooth to the touch and the throw I ordered was absolutely gorgeous and felt snuggly and warm.
I was excited to see what the items looked like and felt like in real life, and I was not in the least disappointed. I have great taste and high expectations and this is one time I would hand on heart say I was pleasantly surprised.
I will keep my eyes peeled henceforth for your offers.
You certainly… Read Full Review
As rated by our community of reviewers
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Written by LucyWoodhead