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Written on: 26/05/2016 by MikeHastings (1 review written)
The disappointment began at the ordering stage when a delivery charge in excess of £50 was added to the invoice. This was for 'Essential 2 man Valet delivery service'! The Eames Recliner was delivered within the 6 week schedule but it took the 2 men about 2 minutes to deliver it because it came in 5 separate pieces that then required self assembly. The delivery charge which I assumed was for a fully assembled chair cannot be justified if self assembly is required about which no mention is… Read Full Review
Written on: 11/04/2016 by LydiaBeach (1 review written)
Having ordered 2 sofas on 6 week delivery, 10 weeks later and countless emails where they keep claiming that it is on its way there is still no sign of the sofas and they have now stopped emailing for the last 2 weeks. They are an absolutely useless company and have terrible customer service. Even after asking to get a refund they refused to rely to the question. Never use this company… Read Full Review
Written on: 09/09/2015 by MadilynnSpence (1 review written)
I have never been subjected to such a disgraceful service EVER in my life as to the delivery of some garden furniture from WALLACE SACKS. Although the quality of the product was fine, it came with no instructions or assembling kit and despite numerous attempts to delivery the correct kit, it STILL hasn't happened some six weeks after the initial delivery of furniture was made. Total and utter incompetence of the highest order in getting hold of a simple assembling kit. What makes the experience… Read Full Review
Written on: 26/06/2011 by buzzbox (1 review written)
Received substandard and damaged goods. A very expensive quilt cover was coming apart at the seams when i opened it (which was 2 months after i had made the purchase) subsequentley i had an absolutley terrible time with their customer service department. Really was a bad idea to shop here, completely wasted over £100 and cannot get a refund or replacement. SHOCKING!!… Read Full Review
Written on: 01/11/2010
I had shopped with Wallace Sacks before and the products and prices were great but service poor. Thought I'd try again as great value for money. They've completely revamped their Customer Services department and are absoluterly brilliant now. The order arrived in 2 days - I only paid standard delivery £4.95 - and I got an email to say it was coming. What's more they offer free returns and no-quibble guarantee, so when I phoned to return an item I didn't like (my fault) they said no prblem… Read Full Review
Written on: 16/10/2010
I WISH I COULD RATE THIS COMPANY ZERO STARS BECAUSE THEY HAVE HORRENDOUS CUSTOMER SERVICE! ORDERED A CUSHION, INQUIRED THREE TIMES AND STILL NO REPLIES. THE FUNNY THING IS THAT THE SACKS FAMILY BRAGS ON YOU TUBE ABOUT HOW THEY PRIDE THEMSELVES ON CUSTOMER SERVICE. COULD HAVE FOOLED ME DON'T WASTE YOUR MONEY OR TIME ON THESE RUDE IDIOTS… Read Full Review
Written on: 23/07/2010
ORDERED A DUVET - SECOND QUALITY, WAS DELIVERED THE NEXT DAY, VERY PLEASED, ORDERED ANOTHER 2 DUVETS AND 2 SHEETS WHICH ALSO CAME THE NEXT DAY. WONDERFUL QUALITY 600 COUNT DUVET, VERY HAPPY AND WOULD RECOMMEND TOTALLY. I HAD USED DUVET AND PILLOW WAREHOUSE BUT NEVER AGAIN AFTER THEY KEPT BACK ONE ITEM FOR 4 MONTHS!!!… Read Full Review
Written on: 19/02/2010
When I received my duvet set I noticed there was a hole in the corner where the two sides of the duvet had not been correctly sewn together. i have contacted Wallace Sacks but I am still waiting for a reply. I have also noticed the quality is not very different from ordinary cotton sheets… Read Full Review
Written on: 29/08/2009
The worst customer service, Wallace Sacks don't even reply to queries (after sales). It doesn't really matter if they don't reply before you buy the items but after? that is sooo poor..at least if they don't reply before you purchase then you will have an idea as to what sort of company this is. Their stuff is not exceptionally special, just like any other Egyptian cotton anywhere… Read Full Review
Written on: 09/08/2009
i orderd a number of items from www.wallace sacks all bedding 3weeks later im still wating for one item to arrive i have sent them 3 e-mails over the last few days and have not had a answer back yet when i placed my order i was e-mailed back soon after so i dont think i will be ordering again.m.clark… Read Full Review
Written on: 29/11/2008 by Janedora (1 review written)
Wallace Sacks has marvellous beddings, and the materials are better than seen online. They feel so smooth to the touch and the throw I ordered was absolutely gorgeous and felt snuggly and warm.
I was excited to see what the items looked like and felt like in real life, and I was not in the least disappointed. I have great taste and high expectations and this is one time I would hand on heart say I was pleasantly surprised.
I will keep my eyes peeled henceforth for your offers.
You certainly… Read Full Review
As rated by our community of reviewers
" A Disappointing Experience " Read More
Written by MikeHastings
" Never received goods " Read More
" Really good quality and good delivery " Read More
" Best Pumptiousness Ever! " Read More
" Unrivalled customer service " Read More