Wallace Sacks Reviews - www.wallacesacks.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Basically they took our money and never delivered a...”

Written on: 24/07/2016

Basically they took our money and never delivered a thing. No answer to our numerous calls or emails. In effect they have stolen over £400 from us. We are now having to recover that through our credit card company. Rubbish!!!… Read Full Review

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★☆☆☆☆

“No answer”

Written on: 22/07/2016

Was looking to buy their Eames inspired leather recliner. Had a few concerns before purchase so tried calling their customer services multiple times without answer. Had decent support via their website query method but it wasn't enough to give me the confidence to place the order. Have read other review websites and most customer feedback is pretty bad. Decided in the end to look elsewhere… Read Full Review

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★☆☆☆☆

“IMPORTANT Do not use this company!! ”

Written on: 21/07/2016

This company will take your money and completely fail to deliver the goods. You will not then be able to contact them for resolution or to get your money back. Please please don't order anything from them. They took the money of a 94 year old elderly gentleman and repeatedly failed to deliver the goods despite repeated arrangements for delivery dates.. You will then be unable to contact anyone to get your money back. Just look at other reviews (including feefo) you will see what I mean. PLEASE… Read Full Review

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★☆☆☆☆

“OMG the worst company ever”

Written on: 20/07/2016 by Sjrsmith (1 review written)

I ordered a full garden set which on the website would be delivered on 7-10 working day. That was on the 7th June. I have made over 30 calls to the customer service line which in all the time I have tried has been answered once!!!! I have more luck calling out of hours and speaking to the person who passes the message on. On the last call I was told they had taken two part time people on as they were struggling to take the calls. I have had no emails from them but they have have left two… Read Full Review

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★☆☆☆☆

“Unsafe furniture - please do not buy”

Written on: 17/07/2016 by Rob_H2016 (1 review written)

First delivery of outdoor rattan patio furniture was rusty. After about 30 - 40 attempts at contacting them when they failed to answer phones, emails, Tweets and Facebook messages, we eventually got it replaced. After the third time we used the New outdoor table, it smashed when we put an umbrella in the middle. This left my wife with a cut foot, our best crockery broken and our 3 month old very upset. Please do not buy their glass tables as they are a safety hazard. We were lucky the injuries… Read Full Review

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★☆☆☆☆

“Don't order from Wallace & sacks ”

Written on: 29/06/2016

Placed order expecting delivery within 14 days as stated. Day 16 and we had heard nothing. Rang and lady said oh that orders here, ready & waiting. Waiting for what I don't know. Arranged delivery. Arrived fine but the garden set we ordered one chair has a broken piece of rattan and the arm of the sofa chair is not square / flush with the rest of the the item. On the egg chair the hole drilled for the bolt and screw to join two halves together the hole is too big and the nut disappears into the… Read Full Review

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★★☆☆☆

“A Disappointing Experience”

Written on: 26/05/2016 by MikeHastings (1 review written)

The disappointment began at the ordering stage when a delivery charge in excess of £50 was added to the invoice. This was for 'Essential 2 man Valet delivery service'! The Eames Recliner was delivered within the 6 week schedule but it took the 2 men about 2 minutes to deliver it because it came in 5 separate pieces that then required self assembly. The delivery charge which I assumed was for a fully assembled chair cannot be justified if self assembly is required about which no mention is… Read Full Review

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★☆☆☆☆

“Useless company, terrible customer service”

Written on: 11/04/2016 by LydiaBeach (1 review written)

Having ordered 2 sofas on 6 week delivery, 10 weeks later and countless emails where they keep claiming that it is on its way there is still no sign of the sofas and they have now stopped emailing for the last 2 weeks. They are an absolutely useless company and have terrible customer service. Even after asking to get a refund they refused to rely to the question. Never use this company… Read Full Review

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★☆☆☆☆

“ABSOLUTELY DISGRACEFUL SERVICE BEYOND BELIEF”

Written on: 09/09/2015 by MadilynnSpence (1 review written)

I have never been subjected to such a disgraceful service EVER in my life as to the delivery of some garden furniture from WALLACE SACKS. Although the quality of the product was fine, it came with no instructions or assembling kit and despite numerous attempts to delivery the correct kit, it STILL hasn't happened some six weeks after the initial delivery of furniture was made. Total and utter incompetence of the highest order in getting hold of a simple assembling kit. What makes the experience… Read Full Review

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★★★☆☆

“Poor quality cotton”

Written on: 24/04/2012 by juliet1565 (1 review written)

I ordered a 400tc duvet cover, but when it arrived the cotton was so rough I had to send it back. Shame really as the ordering and delivery went very smoothly… Read Full Review

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★★☆☆☆

“Awfil”

Written on: 26/06/2011 by buzzbox (1 review written)

Received substandard and damaged goods. A very expensive quilt cover was coming apart at the seams when i opened it (which was 2 months after i had made the purchase) subsequentley i had an absolutley terrible time with their customer service department. Really was a bad idea to shop here, completely wasted over £100 and cannot get a refund or replacement. SHOCKING!!… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM WALLACE SACKS!! ”

Written on: 11/05/2011

DO NOT BUY FROM WALLACE SACKS!!

Poor customer service, misleading product information, not next day delivery. Invoices send out were wrong, twice - all this and you get to pay for the privilege.
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★★★★★

“I had shopped with Wallace Sacks before and the...”

Written on: 01/11/2010

I had shopped with Wallace Sacks before and the products and prices were great but service poor. Thought I'd try again as great value for money. They've completely revamped their Customer Services department and are absoluterly brilliant now. The order arrived in 2 days - I only paid standard delivery £4.95 - and I got an email to say it was coming. What's more they offer free returns and no-quibble guarantee, so when I phoned to return an item I didn't like (my fault) they said no prblem… Read Full Review

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★☆☆☆☆

“I WISH I COULD RATE THIS COMPANY ZERO STARS BECAUSE...”

Written on: 16/10/2010

I WISH I COULD RATE THIS COMPANY ZERO STARS BECAUSE THEY HAVE HORRENDOUS CUSTOMER SERVICE! ORDERED A CUSHION, INQUIRED THREE TIMES AND STILL NO REPLIES. THE FUNNY THING IS THAT THE SACKS FAMILY BRAGS ON YOU TUBE ABOUT HOW THEY PRIDE THEMSELVES ON CUSTOMER SERVICE. COULD HAVE FOOLED ME DON'T WASTE YOUR MONEY OR TIME ON THESE RUDE IDIOTS… Read Full Review

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★★★★★

“ORDERED A DUVET - SECOND QUALITY, WAS DELIVERED THE...”

Written on: 23/07/2010

ORDERED A DUVET - SECOND QUALITY, WAS DELIVERED THE NEXT DAY, VERY PLEASED, ORDERED ANOTHER 2 DUVETS AND 2 SHEETS WHICH ALSO CAME THE NEXT DAY. WONDERFUL QUALITY 600 COUNT DUVET, VERY HAPPY AND WOULD RECOMMEND TOTALLY. I HAD USED DUVET AND PILLOW WAREHOUSE BUT NEVER AGAIN AFTER THEY KEPT BACK ONE ITEM FOR 4 MONTHS!!!… Read Full Review

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★☆☆☆☆

“When I received my duvet set I noticed there was a...”

Written on: 19/02/2010

When I received my duvet set I noticed there was a hole in the corner where the two sides of the duvet had not been correctly sewn together. i have contacted Wallace Sacks but I am still waiting for a reply. I have also noticed the quality is not very different from ordinary cotton sheets… Read Full Review

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★☆☆☆☆

“The worst customer service, Wallace Sacks don't even...”

Written on: 29/08/2009

The worst customer service, Wallace Sacks don't even reply to queries (after sales). It doesn't really matter if they don't reply before you buy the items but after? that is sooo poor..at least if they don't reply before you purchase then you will have an idea as to what sort of company this is. Their stuff is not exceptionally special, just like any other Egyptian cotton anywhere… Read Full Review

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★☆☆☆☆

“i orderd a number of items from www.wallace sacks all...”

Written on: 09/08/2009

i orderd a number of items from www.wallace sacks all bedding 3weeks later im still wating for one item to arrive i have sent them 3 e-mails over the last few days and have not had a answer back yet when i placed my order i was e-mailed back soon after so i dont think i will be ordering again.m.clark… Read Full Review

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★★★★★

“Wallace Sacks has marvellous beddings, and the...”

Written on: 29/11/2008 by Janedora (1 review written)

Wallace Sacks has marvellous beddings, and the materials are better than seen online. They feel so smooth to the touch and the throw I ordered was absolutely gorgeous and felt snuggly and warm.
I was excited to see what the items looked like and felt like in real life, and I was not in the least disappointed. I have great taste and high expectations and this is one time I would hand on heart say I was pleasantly surprised.
I will keep my eyes peeled henceforth for your offers.

You certainly… Read Full Review

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