The White Company www.thewhitecompany.com Reviews
Latest Reviews
★☆☆☆☆
“Outstanding Bad service”
Written on: 18/03/2013 by Mimibessell (1 review written)
I bought cashmere bed socks for my 82 year old mother at Christmas. In January 2013 she emailed to say they had holes in heel after 16 nights of use. It had taken until today and endless emails and telephone conversations to have this resolved. They refuse to replace these socks having said they have problems with customers retuning bedsocks. This high end of marketcompany, should have just replaced the socks out of goodwill, instead refused to do anything. It's only taken 3 months. Very... (read more)
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★☆☆☆☆
“"Luxury" bedding pills badly AND THEY DON'T CARE!!!!”
Written on: 23/01/2013 by janelegate (1 review written)
I bought two Fenton duvet covers from The White Co after reading their description of their 600-thread count sateen smooth silky finish. They were about £100 each. After about six months of light wear, I noticed that they had pilled very badly and now felt like ageing bobbly winceyette on my skin. Most unpleasant. Since then I have had a protracted correspondence with their Customer Services dept who insist that this is "not a fault and is to be expected"!!!! Any other decent... (read more)
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★☆☆☆☆
“Shrunk "Luxury" Mattress Topper - useless service”
Written on: 06/11/2012
I bought a luxury mattress topper for £140 6 months ago and after careful laundering as per label instruction it shrunk by 25 cm! It was quite thick so it became impossible to use. I contacted the White Company and they refused to refund or exchange on the grounds of a missing receipt. Apparently they has to prove I bought it from my company (of course, this is on the label, but let's use the excuse anyway). That's the White Company all over - flog poor quality products and wash their... (read more)
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★☆☆☆☆
“Poor quality bed linen, terrible customer service”
Written on: 02/11/2012 by Lettieloo
Having paid over £150 for a duvet cover, I was very upset when after 6 months occasional use it was bobbly. Following numerous calls and returns I received a letter saying the Carlyle duvet cover may be less hard wearing and can pill a little (understatement!!!) they suggested I get a pilling comb to remove the bobbles. I clearly spent vast amounts of money on what was described as quality bed linen to then have to buy a comb to remove the bobbles!!!! I will not be shopping here again. (read more)
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★☆☆☆☆
“Poor quality mattress topper”
Written on: 16/10/2012
I purchased this topper thinking I could be sure of it's quality and have been let down. It is no better than sleeping on the mattress alone after one night. Do not waste you mone. It also gave feedback to customer service who were unhelpful. (read more)
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★☆☆☆☆
“Poor quality bedding, dreadful returns service”
Written on: 16/07/2012
I purchased via the web site a duvet and also some Montabello bedding. The buttons continually come undone when you are asleep and your feet get caught in them. Firstly i didnt receive a confirmation of my order, so could only assume it had gone through and had to keep calling them to check. Then when the delivery arrived its not been a great product. Have contacted them asking if i can return them and the response is very poor. I thought by buying from a store which sells products at a... (read more)
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★☆☆☆☆
“Just terrible”
Written on: 16/06/2012
I have ordered online with the white company for many years. Having relocated abroad 2 years ago, I have continued to order from them given they are one of a few companies that will deliver internationally. However, my recent order washed so badly on the first wash (all the colour ran), that the bedding didn't even make it onto my bed. Customer Services informed me that I had to return all the faulty bedding at my own expense prior to any potenital refund!! Despite sending photos they said... (read more)
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★★☆☆☆
“quality suspect”
Written on: 31/01/2012 by Caterink
Ordered a Hungarian goose down duvet which was supposed to have a down proof casing. But after changing the cover a few times, I got fed up with my bedroom getting covered in fine down everytime I shook it so we don't use it anymore. Still searching for a perfect duvet... (read more)
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★☆☆☆☆
“Poor customer service”
Written on: 24/12/2011
I ordered a gift in plenty of time. There has been no communication at all, to get through on the telephone is impossible, unless you want to pay a small fortune in phone bills. The customer service is appalling, I will never order online again. After an automated response, no further emails. My advice is do not order online. (read more)
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★☆☆☆☆
“dreadful customer service!”
Written on: 13/12/2011 by sundae
returned items at the beginning of November and despite calling 3 times, on hold for 20 minutes, I still have no refund! each time I was told my refund was being processing, over month later still no refund, dreadful company, will not order from them again! (read more)
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Showing 1 - 10 of 18 Reviews
★★☆☆☆
“Great Products, TERRIBLE delivery, delays and poor...”
Written on: 09/12/2011
I love their products, and have bought from them before with no probs. This time, however, I ordered a teddy for my nephew's Christmas and paid for it on the 26th of november, with 7 working day delivery. At 6 working days the order had still not been despatched, so I emailed them, but didn't hear back for days, at which point it was just a 'sorry, wait for ten days'. The next day I got a phone call telling me that two weeks after the money was taken from my account, THEY DIDN'T EVEN HAVE... (read more)
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★☆☆☆☆
“Customer service at it's absolute worst”
Written on: 12/10/2011
I placed a very large order with the white company. I received no email confirmation of my order. I received one beanbag instead of two only a small part of the order. I called the company to make sure that another order would follow and they stated that they had delivered two beanbags and several of the other items which i had not received. I asked them to investigate. 4 emails, 2 days and 5 phone calls later i still have no idea what is going on. Sure, customer service are polite but once... (read more)
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★☆☆☆☆
“I ordered a bath robe from this company at the...”
Written on: 18/01/2011
I ordered a bath robe from this company at the beginning of December 2010 for my partners Christmas - originally online but due to problems with their website I had to do it over the phone.
It is now 18th Januay 2011 & I am still waiting for either the bath robe or a full refund. I contacted the White Company 3 times by email and once by phone and still no further forward. It takes them at least 3 days to reply to an email - they still have not provided an order number never mind a...
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★☆☆☆☆
“Quality of the duvet covers, pillow cases and sheets...”
Written on: 10/01/2011
Quality of the duvet covers, pillow cases and sheets ordered were dreadful. They washed very badly, very creased buttons missing and hems falling off. I will not be buying from them again, they are too expensive and obviously spend more money on branding than instead on improving quality. What a dissapoinment! (read more)
Visit thewhitecompany.comGuest's Comment
Written on: 12/07/2011
I 100% agree with the reviewer. I had an identical experience. I went in the shop and asked for bed linen that wasn't going to crease. They said because of the high thread count it helped against creasing. After being on my bed for 2 days my duvet cover looks like something out of a student let!! If I could upload a picture I would. I emailed them but they didn't want to know, so be warned. An expensive mistake.
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★☆☆☆☆
“Not only was my order delivered to the wrong address...”
Written on: 27/12/2010 by helairmike (10 reviews written)
Not only was my order delivered to the wrong address my Daughter wore these 1 night and the Elastic waist failed completely. So what looks a good quality company is actully rubbish. My second order from the white company was delivered late . THey had not bothered to provide the tracking information. This is just a shoddy company poor service and cheap goods well marketed. (read more)
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★★★★★
“Visited the Bristol store to buy 2 bath sheets having...”
Written on: 16/07/2010
Visited the Bristol store to buy 2 bath sheets having seen them online but I thought I would check they were as good as I hoped before I bought them. The towels are brilliant but I ended up buying them online as I felt hounded by the sales staff who presumably have been told that letting customers look around is not a good idea. I was in the store for less than 10 minutes and had been approached by 4 different sales staff. In the end I gave up and left and ordered on line instead. The... (read more)
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★★★★★
“I was very happy with the bed linen and nightwear I...”
Written on: 24/10/2009
I was very happy with the bed linen and nightwear I purchased from the white company. The service was very good too. (read more)
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★☆☆☆☆
“On 20 April 2009 I ordered the Palazzo Quilt and...”
Written on: 18/05/2009 by anna69
On 20 April 2009 I ordered the Palazzo Quilt and cushions from the White Company. A month later I still have not received my order. In the last 2 weeks I repeatedly emailed the company and have so far dealt with many people, none of whom seem to be communicating with each other. All parties have been 'investigating' the matter for 2 weeks now. When I asked for a refund, I was informed that this was not an option until the goods are returned to them, yet this is impossible because no one... (read more)
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Roch0202's Response to janelegate's Review
Written on: 21/03/2013
I have just seen your review. I experienced the exact same thing last summer with the Hemple bedspread. Pilled terribly and looked awful. They also told me it is to be expected! After weeks of phone calls and emails arguing my case they agreed to refund me the cost of one of the bedspreads. Luckily I still had my receipt. I spoke to a lady who was trying her best to be helpful but obviously the decision was not up to her. Most terrible customer service. I just wish people would know how this company treats its customers before they purchase anything from this store.