The White Company Reviews - www.thewhitecompany.com

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Latest Reviews

★☆☆☆☆

“White Company Automatic Info”

Written on: 12/02/2016 by davidf3301 (1 review written)

Really like White Company products, just received automatic response from them telling me my order is out for delivery, at least that's what I think it said. Now if I was fluent in Dalek I would probably be able to track my order!!… Read Full Review

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★☆☆☆☆

“ Expensive Coat's belt ripped off after wearing once”

Written on: 20/01/2016 by Cannongw500 (1 review written)

Bought a an expensive coat two weeks ago, this week I wore once, the head of belt came off which is leather part. Called the company they said they cannnot help as there is no receipt. But it is written on the coats label the white company. Not happy, not wearable… Read Full Review

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★★★☆☆

“Cellular pram blanket”

Written on: 13/01/2016 by TyroneWright (1 review written)

Paid 5.00 delivery to receive pram blanket for work colleague. After opening the delivery parcel really disappointed with the quality looks like a blanket bought from Asda really wanted something special for colleague as its her fouth child wanted it to be sumptuous not thin and flat… Read Full Review

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★☆☆☆☆

“Shockingly dismal customer service”

Written on: 12/12/2015 by S.Lopez (1 review written)

I placed my order for a present for a new mother over a month ago. After being informed my order was dispatched I received another email telling me that half of my order, although obviously ordered, was out of stock. I immediately called the White co to query this as I did not want my friend to receive half a present. I was assured that a replacement from a store would be sent to her separately and arrive the same time as the dispatched item. While irritated that the White co would inexplicably… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 09/12/2015 by Katelynnq469 (1 review written)

Did not receive promotional item with order as offered in an email solicitation. After repeated correspondence with customer service, they did not honor my request. Unfortunately, I did not save the email as "proof". Essentially, I was made to feel as if I made up the offer! Not at all interested in doing business with this co or wasting any more time corresponding with "less than helpful" customer service staff. Poor first experience ordering from this company… Read Full Review

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★☆☆☆☆

“White Lacquered Laundry Bin”

Written on: 07/12/2015 by driffieldreview (1 review written)

I purchased this for £125 and had no problem paying this as I wanted a really good quality item to stand in my bedroom. The item was supposed to be lacquered wood but it looked as though it was made of plastic . The lid was not attached as I would have expected and it was very small for a laundry bin. It really looked very poor quality and was certainly not worth the money - £60 may have been a better price. Very disappointing for a company I believed to be high class. I objected to have… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 29/10/2015 by Jillianv416 (1 review written)

I have been a customer for years but their customer service is very poor. If you do get a refund or exchange it is done begrudgingly and as if they are doing you a huge favour. My latest return is a vase, advertised as a vase, all the coating peeled off. After days of waiting for a response, I am told that the vase is not for fresh flowers (silly me) but for dried only. Apparently that's clear on the advert. Except that it's not, not mentioned anywhere unless you click on the small print from a… Read Full Review

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★★☆☆☆

“VERY POOR CUSTOMER CARE”

Written on: 09/10/2015 by JazmineParrish1977 (1 review written)

I purchased two sets of towels through the White Company. Though the towels were very thick and absorbent, they shrank far more than normal, forcing us to purchase the bath sheets which are now normal towel size! The hems on the four face clothes came out. After waiting several weeks for a response from their Customer Care staff, I repaired the hems. Now they tell me they cannot help me. The hem of a machine washable dress also came out after washing. No response to that issue!… Read Full Review

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★★☆☆☆

“Bedding nightmare to iron, USA sizes unusual”

Written on: 06/06/2015 by LucyWoodhead (1 review written)

I love White Company style and products, but this is the first time I've bought their bedding. We relocated to the USA so are buying everything new. We got the USA king size santorini duvet cover and pillow cases. The standard size pillow cases actually required king size pillows. We have learnt that in the USA 'king' sized bedding doesn't mean just one set of dimensions. I've found 6 different dimensions in high street stores inc Macy's, bed bath and beyond, pottery barn etc. In the end I knew… Read Full Review

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★★☆☆☆

“Do not buy if you are unsure on keeping!!!”

Written on: 09/02/2015 by Jw90 (1 review written)

The White company products are great. However if you are unsure on keeping the item - don't buy! I ordered a set of trays for £65.00 which came in a GIANT box, only to find out they weren't suitable. The White company make you pay for your own returns and recommend to send them recorded. Just been to the post office to pay £15.00 for delivery!!!! Not happy at all and unfortunately will not be buying again unless it's something that I am 10000000% sure on. What kind of well known company… Read Full Review

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★☆☆☆☆

“BAH HUMBUG! The White Company ruin surprise!”

Written on: 10/01/2015 by jj64online (1 review written)

AWFUL, AWFUL EXPERIENCE AND CUSTOMER SERVICE! I have been a loyal customer of The White Company for many years, but no longer.My experience is an absolute catalogue of errors that disappointingly leave me with the opinion that they advertise this marvelous customer service, however they do not back it up with heir actions. 1. I placed an order 6/12/14, Large 3 wick Winter candle and lid, gift boxed with a message as a surprise Christmas gift for my god-mother, in plenty of time to be delivered… Read Full Review

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★☆☆☆☆

“ Charged £200, never delivered, refusing refund”

Written on: 04/01/2015 by 291Webster (1 review written)

This has now escalated to a paypal claim; I paid via paypal for a voucher for £200 for my wife's Christmas present on 2nd December It never arrived- I chased and chased it, they said they had sent it "signed for" but would resend- it never arrived. With Christmas pending, I asked for a refund. They refused.Eventually said they would put "credit on my account" (I have no account with them). 1 month later, Christmas past, they still have my £200, I still have nothing. Happy Christmas to you… Read Full Review

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★☆☆☆☆

“Shockingly bad service”

Written on: 16/12/2014 by Desiraeg320 (1 review written)

I placed a large order with The White Company which included a number of Xmas gifts at the end of November. I am still waiting to find out if I will receive these items over two weeks later. I have tried many times to contact TWC either by phone or email but to no avail, they clearly don't want to be contacted! The customer services phone number is a waste of time as you continually hold until you lose the will to live and you can send emails until your fingers are almost worn to the bone but… Read Full Review

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★☆☆☆☆

“Horrendous Experience”

Written on: 04/12/2014 by Sarah11 (1 review written)

I ordered a birthday gift for my niece mid November in plenty of time for her birthday or so I thought! I was informed by email that it had been dispatched 2 days later. It didn't aririve. It is now December- it still has not arrived. I have received numerous emails from their so called "Customer Services " with various excuses for the non delivery of my order. Including a "glitch " at the warehouse & subsequent delivery to the wrong address. Last week I was assured my order would be… Read Full Review

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★★★★★

“Top Quality Products and Service”

Written on: 04/12/2014 by 476Wooten (1 review written)

Everything about the White company is brilliant. There products are beautiful and there customer service is better than any I have received for a very long time. A pleasure to buisness with and I am a more than happy customer. Worth every penny… Read Full Review

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★☆☆☆☆

“Sheets which pill after 3 washes and dread customer...”

Written on: 27/11/2014 by Gibbsiq45 (1 review written)

I spent £100 on a fitted sheet and 2 pillow cases in October. The sheet has pilled very badly after only 3 washes. I have been a loyal customer to the White Company for over 10 years, but when I contacted them to complain about the sheet I was told that this fabric does pill and that they will send me a pilling comb in the post to remove the bobbles. I bought these sheet because it was smooth cotton and it is no longer fit for purpose. I am astounded that I was not immediately offered a… Read Full Review

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★☆☆☆☆

“Is 'easy-care' bedding supposed to look crinkled?”

Written on: 13/11/2014

I wonder if Chris Rucker is an actual person? Hope so because I just emailed him/her (rather than send a second email to Customer Service - who only gave me the washing instructions from the White Company website that I'd already followed )to voice my opinion of the so-called 'easy-care' range. It's harder care than standard cotton in my opinion - no crisp white sheets for the guests with these. No matter how you wash (30C wash, minimum spin, line dry or cool tumble, iron when damp - ever… Read Full Review

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★☆☆☆☆

“Dont bother complaining to Chris Rucker!!”

Written on: 28/08/2014 by magi2501 (3 reviews written)

I purchased a double duvet cover and pillowcases from the White Company for my daughters bedroom. The cover had 2 buttons missing and one cracked in half. Given I have had to complain to the White Company before and received such poor customer care they sent me 50.00 worth of vouchers to apologise for such a shabby service. I emailed them with a read receipt. I received a confirmation that she had read it but no reply or buttons have turned up,... My advice go to M&S or John Lewis who care… Read Full Review

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★★☆☆☆

“Genoa bedding”

Written on: 18/08/2014

Disappointing - poor quality bedlinen which makes it difficult to iron. Looks cheap on the bed, and shabby after one night! poor considering the price..Not the usual White Company quality - shame… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 16/08/2014 by ivHopkins131 (1 review written)

I purchased two sale items online on 25th July with a three day delivery. Having waited over a week with no delivery, I contacted the call centre only to be advised that I would receive a call back to confirm the status of my order. That call was never forthcoming so I called again. On this occasion, I was advised that call centre staff were awaiting a response from the warehouse but that the items I had ordered had been allocated to me. I heard nothing further until I sent an email some days… Read Full Review

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