StepChange Debt Charity Reviews - www.stepchange.org

★★★★★
4.9 / 5
356
97% of users recommend this
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Summary

Previously called CCCS Debt Management - www.cccs.co.uk
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StepChange Debt Charity - www.stepchange.org

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Latest Reviews

★★★★★

“How Step Change gave me hope”

Written on: 23/05/2015 by CaitlynChurch (1 review written)

Five years ago, I was unable to sleep, waking up in the early hours and worrying about how to pay off the debts that i had accumulated as a result of lack of work when the recession hit (I am self-employed). My call to CCS as it was then called helped to change all that. The advise I was given provied me with the confidence to deal with my creditors and the whole process of becoming debt free was worked out on a partnership basis. As business improved, I was able to pay more each month and I… Read Full Review

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★★★★★

“Now I'm thinking straight”

Written on: 12/05/2015 by skeggsy (1 review written)

In 2011 I hit a a brick wall regarding finance. I contacted the CCCS (now Stepchange)and they were brilliant. Once it's all organised with the outgoings and ingoings and the banks agree, then it's a question of time. I liked the way Stepchange didn't hassle me about anything except once a year. Only a little thing but when I rang them, it was expensive and they couldn't ring me back. I'm really happy with how I've been treated by Stepchange. It was a professional service. It's taken me four… Read Full Review

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★★★★☆

“Helpful and reassuring ”

Written on: 07/05/2015 by Amymarie123 (1 review written)

I cannot thank Stephange enough. Before speaking to them I didn't see a light at the end of the tunnel, however speaking to one of the advisors "Micheal my mind was put at rest. I was informed of all my options and rights and was never made to feel like I was being judged for getting myself into debt. At the end of the call I felt like a huge weight had been lifted off me. I would highly advise anyone in debt to speak with Stepchange. Thank you again, Amy ;)… Read Full Review

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★★★★★

“Absolutely Fantastic Help ”

Written on: 06/05/2015 by Janety16 (1 review written)

Stepchange really did change our lives ... They were the only company who didn't want us to put our house on the market to pay off debt as we owned our house outright... My husband had a good payed job but then got made redundant ... unfortunately they owed him a full months pay too which he never got .. He then found another employment which went into liquidation and then another job but couldn't believe they also went into liquidation... We were not sleeping at all & bills were piling up… Read Full Review

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★★★★★

“StepChange changed everything for me”

Written on: 05/05/2015

When I contacted StepChange in November last year, I was in a massive panic as my debts were spiralling out of control. I had several payday loans and every month my salary would be swallowed up by them, I really felt as though I was trapped. As soon as I contacted StepChange, the weight was lifted. They calmly and very helpfully talked me through what I needed to do and reassured me that although the payday lenders might try to coerce me to agreeing to their terms, that I was within my… Read Full Review

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★★★★★

“Saved my life!”

Written on: 22/04/2015 by ConorCassidy (1 review written)

In one months time,I will finally be debt free for the first time in I don't know how many years. I was left with a mountain of debt from a failed relationship and could see no way out. It's no exaggeration to say that I seriously contemplated ending it all. Luckily I found CCCS after being refused bankruptcy and they have been my saviours. I have now paid off 85,000 worth of debt and can finally see a future. They have never condemned me or made me feel stupid or small. Their support and… Read Full Review

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★☆☆☆☆

“So unorganised & totally useless”

Written on: 16/04/2015 by dvFlanagan444 (1 review written)

we got involved with step change at the start of September 2014 by the start of February 2015 they hadn't actually done anything at all to help 8 times we were told they had lost paper work or certain details which is beyond ridiculous what company loses your details 8 times!!!!!!!! They were a total waist of time & I wish we had never gone to them as it has just made our debt worse as we were told that they had contacted our debters and making arrangements when all along they had done nothing… Read Full Review

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★☆☆☆☆

“Went to step change for advice they recommend me then...”

Written on: 16/03/2015 by logan23 (1 review written)

Went to step change for advice they recommend me then my freind to pay £80 a month to our debters I owed £14000 on benefits was told I had no chance of getting a DRO and that was the only way I declined it went with national debt line who told me I would have no problem getting it paid my £90 2 days later got a DRO my friend done same he owed 12500 on benefits got dro after bad now we are now £80 better off advice from step changes no better then other companies who get paid to get to tell… Read Full Review

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★★★★★

“You are the best”

Written on: 07/03/2015

I was at rock bottom when I came across Stepchange,but I phoned them even though I felt like an idiot for getting into debt.The person I spoke to put me at ease and I didn't feel so bad and when we had finished talking the person told me They would send me information and forms.As soon as the info came through it was so easy to fill in.The procedure of setting everything up was so quick I felt so relieved.I would recommend this company to anyone.I would just like to say a big thankyou to all… Read Full Review

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★★★★★

“So now I am debt free!!!”

Written on: 05/03/2015 by Efrain295 (1 review written)

Thank you so much. From day one you made me feel better about things. You helped me set up a budget which I could stick too. With your help I have changed my life. Thank you… Read Full Review

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★★★★★

“Life Changing Experience”

Written on: 04/03/2015

Taking the plunge with Step Change (then the CCCS) over 5 years ago was the best financial decision we ever made. An expensive seperation from an ex-partner and overspending had led to an unmanageable situation and we decided that we had to take decisive action. Step Change were incredibly understanding and helpful, our budget became manageable overnight and 5 years later we are debt free. Some of our creditors were excellent from Day 1, freezing interest and charges, with others this took a… Read Full Review

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★★★★★

“They changed my life! ”

Written on: 02/03/2015 by puppypowers (1 review written)

I had got myself into a total mess with my loans and credit cards but I was to proud to ask for help. The mess got bigger, I got call after call from creditors and threatening letters. I finally decided to swallow my pride and ask for help, I nervously phoned CCCS (now Stepchange), I was at my wits end and a wreck, but the advisors were friendly,knowledgeable and understanding. They took control of my debts and helped me produce a budget. 5 years later I'm date free and a changed man, I'm… Read Full Review

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★★★★★

“Fantastic”

Written on: 02/03/2015 by LNoon (1 review written)

I was a nervous wreck before I came to Stepchange for help, the adverts are very true, could not sleep or eat slowly getting lower and lower into depression with been a single mum and a young child to support. As soon as I called Stepchange everything changed, they was calm, helpful and reassuring over the telephone, the staff are excellent. Once I started my plan it was good to log on to my account online and watch the debt slowly decrease.. it takes a while but finally a few years on I… Read Full Review

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★★★★★

“Highly Recommended Service”

Written on: 24/02/2015

I have recently completed a Debt Management Plan with StepChange and right from the start they provided excellent service. The staff were always helpful and approachable and they made the process of dealing with my debts so much easier. The on-line system is straightforward to use when updating annual reviews and balances as well as providing useful information. I was able to finish my plan early due to receieving a lump sum redundancy payment and StepChange were especially helpful in… Read Full Review

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★★★★★

“Time to start my life again”

Written on: 05/02/2015 by Karliz362 (1 review written)

After a divorce I was left with a mortgage, two kids and £16000 of debt. Apart from family help I felt alone. I was being hounded for loan & credit cards payments that I could not afford to pay. With family help and wanting to be a good dad I contacted step change. I am not alone. That's what I felt from their help, it made me feel normal that people get in these situations all the time. The hounding stopped and step change came up with a payment plan to pay the creditors. I thought I… Read Full Review

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★★★★★

“Thank You StepChange”

Written on: 04/02/2015 by Wheeler117 (1 review written)

It's been a long time coming (fourteen years all told)but I'm finally debt free and it feels great! Thank you StepChange for all your help. I don't use credit cards anymore and I don't miss them or even need them. Life is much simpler and so much better without debt so thank you again. I would strongly recommend StepChange to anybody with money troubles for the peace of mind you get from having the support of an organisation that knows how to help. … Read Full Review

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★★★★★

“Debt Free - Thank You”

Written on: 03/02/2015

Four years ago I was in dire straights with debt and a marriage break up - today I paid off the last instalment of the debt. Step Change have been brilliant, supportive, and extremely helpful, also giving advice on the elements of my debt and how to manage with far less disposable income. It has been hard, tense at times but the determinaion to pay it all off has been worth it and the feeling of seeing the balance fall to £0.00 is not easy to describe, but I have been smiling a lot this last… Read Full Review

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★★★★★

“Freedom from fear”

Written on: 01/02/2015 by andreareview (1 review written)

In 2006 I was deeply in debt for £45,000 which came from being off work for health reasons and the immense charges that banks charged then for going overdrawn. I had struggled along borrowing from peter to pay paul and giving in to door-to-door salesman(double glazing). I had maxed out credit cards and could not sleep at night waiting for another threat to drop on my doorstep. I was contacted by a private debt management company who wanted me to pay them a £1000 to use them. I didn't have the… Read Full Review

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★★★★★

“People that care”

Written on: 01/02/2015 by Dorian485 (1 review written)

I found myself deep knee in debt due to a failed business and despite trying my best with my creditors who were not helpful at all I turned to Stepchange whose article I read in a newspaper. Stepchanges people did not make me feel uncomfortable and got straight down to how they could help me by helping me set a realistic budget and spoke to my creditors . Stepchange wer always there if I needed advice and finally I can say I am debt free all down to stepchanges help… Read Full Review

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★★★★★

“Helpful and caring ”

Written on: 29/01/2015 by Purcell1954 (1 review written)

I got into an issues with payday loans, lost my job and got in a bad way. for a long time i didn't know what to do, i couldn't talk to my family about it, as they had their own issues. I then saw the tv advert for step change and they help me so so much. i know this sounds cheesy, but i can now sleep at night without feeling sick to my stomarch, and i can focus on important things in life. I pay an affordable amount each month, and they keep me updated. Thought this plan, i have no managed to… Read Full Review

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