StepChange Debt Charity Reviews - www.stepchange.org

★★★★★
4.9 / 5
97% of users recommend this
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Summary

Previously called CCCS Debt Management - www.cccs.co.uk
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StepChange Debt Charity - www.stepchange.org

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Latest Reviews

★☆☆☆☆

“Went to step change for advice they recommend me then...”

Written on: 16/03/2015 by logan23 (1 review written)

Went to step change for advice they recommend me then my freind to pay £80 a month to our debters I owed £14000 on benefits was told I had no chance of getting a DRO and that was the only way I declined it went with national debt line who told me I would have no problem getting it paid my £90 2 days later got a DRO my friend done same he owed 12500 on benefits got dro after bad now we are now £80 better off advice from step changes no better then other companies who get paid to get to tell… Read Full Review

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★★★★★

“You are the best”

Written on: 07/03/2015

I was at rock bottom when I came across Stepchange,but I phoned them even though I felt like an idiot for getting into debt.The person I spoke to put me at ease and I didn't feel so bad and when we had finished talking the person told me They would send me information and forms.As soon as the info came through it was so easy to fill in.The procedure of setting everything up was so quick I felt so relieved.I would recommend this company to anyone.I would just like to say a big thankyou to all… Read Full Review

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★★★★★

“So now I am debt free!!!”

Written on: 05/03/2015 by Efrain295 (1 review written)

Thank you so much. From day one you made me feel better about things. You helped me set up a budget which I could stick too. With your help I have changed my life. Thank you… Read Full Review

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★★★★★

“Life Changing Experience”

Written on: 04/03/2015

Taking the plunge with Step Change (then the CCCS) over 5 years ago was the best financial decision we ever made. An expensive seperation from an ex-partner and overspending had led to an unmanageable situation and we decided that we had to take decisive action. Step Change were incredibly understanding and helpful, our budget became manageable overnight and 5 years later we are debt free. Some of our creditors were excellent from Day 1, freezing interest and charges, with others this took a… Read Full Review

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★★★★★

“They changed my life! ”

Written on: 02/03/2015 by puppypowers (1 review written)

I had got myself into a total mess with my loans and credit cards but I was to proud to ask for help. The mess got bigger, I got call after call from creditors and threatening letters. I finally decided to swallow my pride and ask for help, I nervously phoned CCCS (now Stepchange), I was at my wits end and a wreck, but the advisors were friendly,knowledgeable and understanding. They took control of my debts and helped me produce a budget. 5 years later I'm date free and a changed man, I'm… Read Full Review

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★★★★★

“Fantastic”

Written on: 02/03/2015 by LNoon (1 review written)

I was a nervous wreck before I came to Stepchange for help, the adverts are very true, could not sleep or eat slowly getting lower and lower into depression with been a single mum and a young child to support. As soon as I called Stepchange everything changed, they was calm, helpful and reassuring over the telephone, the staff are excellent. Once I started my plan it was good to log on to my account online and watch the debt slowly decrease.. it takes a while but finally a few years on I… Read Full Review

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★★★★★

“Highly Recommended Service”

Written on: 24/02/2015

I have recently completed a Debt Management Plan with StepChange and right from the start they provided excellent service. The staff were always helpful and approachable and they made the process of dealing with my debts so much easier. The on-line system is straightforward to use when updating annual reviews and balances as well as providing useful information. I was able to finish my plan early due to receieving a lump sum redundancy payment and StepChange were especially helpful in… Read Full Review

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★★★★★

“Time to start my life again”

Written on: 05/02/2015 by Karliz362 (1 review written)

After a divorce I was left with a mortgage, two kids and £16000 of debt. Apart from family help I felt alone. I was being hounded for loan & credit cards payments that I could not afford to pay. With family help and wanting to be a good dad I contacted step change. I am not alone. That's what I felt from their help, it made me feel normal that people get in these situations all the time. The hounding stopped and step change came up with a payment plan to pay the creditors. I thought I… Read Full Review

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★★★★★

“Thank You StepChange”

Written on: 04/02/2015 by Wheeler117 (1 review written)

It's been a long time coming (fourteen years all told)but I'm finally debt free and it feels great! Thank you StepChange for all your help. I don't use credit cards anymore and I don't miss them or even need them. Life is much simpler and so much better without debt so thank you again. I would strongly recommend StepChange to anybody with money troubles for the peace of mind you get from having the support of an organisation that knows how to help. … Read Full Review

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★★★★★

“Debt Free - Thank You”

Written on: 03/02/2015

Four years ago I was in dire straights with debt and a marriage break up - today I paid off the last instalment of the debt. Step Change have been brilliant, supportive, and extremely helpful, also giving advice on the elements of my debt and how to manage with far less disposable income. It has been hard, tense at times but the determinaion to pay it all off has been worth it and the feeling of seeing the balance fall to £0.00 is not easy to describe, but I have been smiling a lot this last… Read Full Review

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★★★★★

“Freedom from fear”

Written on: 01/02/2015 by andreareview (1 review written)

In 2006 I was deeply in debt for £45,000 which came from being off work for health reasons and the immense charges that banks charged then for going overdrawn. I had struggled along borrowing from peter to pay paul and giving in to door-to-door salesman(double glazing). I had maxed out credit cards and could not sleep at night waiting for another threat to drop on my doorstep. I was contacted by a private debt management company who wanted me to pay them a £1000 to use them. I didn't have the… Read Full Review

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★★★★★

“People that care”

Written on: 01/02/2015 by Dorian485 (1 review written)

I found myself deep knee in debt due to a failed business and despite trying my best with my creditors who were not helpful at all I turned to Stepchange whose article I read in a newspaper. Stepchanges people did not make me feel uncomfortable and got straight down to how they could help me by helping me set a realistic budget and spoke to my creditors . Stepchange wer always there if I needed advice and finally I can say I am debt free all down to stepchanges help… Read Full Review

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★★★★★

“Helpful and caring ”

Written on: 29/01/2015 by Purcell1954 (1 review written)

I got into an issues with payday loans, lost my job and got in a bad way. for a long time i didn't know what to do, i couldn't talk to my family about it, as they had their own issues. I then saw the tv advert for step change and they help me so so much. i know this sounds cheesy, but i can now sleep at night without feeling sick to my stomarch, and i can focus on important things in life. I pay an affordable amount each month, and they keep me updated. Thought this plan, i have no managed to… Read Full Review

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★★★★★

“An invaluable Charity that gave us hope”

Written on: 24/01/2015 by GilesBG (1 review written)

Step change is a fantastic charity, we can only hope that more people with debt troubles find out about them and use their understanding, unjudgemental and very supportive services. Severe debt put huge stress, and strain on our lives. Talking about it openly can be very uncomfortable however step change made us feel immediately at ease, their reassuring and helpful advice was invaluable. They instantly took all of that worry and despair away and set us on the path to becoming debt free… Read Full Review

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★★★★★

“Thank you, thank you, thank you!”

Written on: 16/01/2015 by Pritchard81 (1 review written)

I was apprehensive about making the call to StepChange but I thought about the fact that I've just turned 50, wishing to 'wipe the slate' clean in 2015 in all areas of my life. My advisor was very attentive and patient; just being able to talk to someone willing to listen was a blessing in itself! I SO appreciate the service that StepChange offer, it was the best call that I've made in a long time because the outcome will be a positive one. I have no hesitation in recommending StepChange to… Read Full Review

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★★★★★

“Gave me back my life”

Written on: 12/01/2015 by Kes50 (1 review written)

Such wonderful helpful people, at the beginning made me see there was a light at the end of the tunnel when I was in a very dark place. Easy to set up and all of the letters and phone calls stopped from my creditors when I told them I had gone to stepchange. The budget plan is fantastic and itemises everything you can think of so you don't leave yourself short every month and from this your monthly payment is then determined. The staff were always at the end of the phone if you needed any… Read Full Review

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★★★★★

“Just Thankyou so much”

Written on: 11/12/2014 by Meadow467 (1 review written)

Just wanted to say thankyou to all the team at stepchange, who are always ready to listen and give support, having been with stepchage fr the last 10 months , its such a relief to have no letters or phone calls from creditors, and if i do one call to stepchange and its sorted, just such a relief not to have the stress i had, So again a big THANKYOU TO YOU ALL… Read Full Review

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★★★★★

“You were always there.”

Written on: 06/12/2014 by xkWest1956 (1 review written)

About 8 years ago I contacted you,recommend by Martins money. The man I spoke to was absolutely fantastic, he walked me through everything I needed to now. Even advised me to change my bank. After that first step it was easy. You took care of everything. Today I am just dept free and I feel great. Thank you so much. … Read Full Review

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★★★★★

“18 grand in debt ”

Written on: 04/12/2014 by Gaige158 (1 review written)

Step change saved my life, i can't thank you enough for lifting a huge weight off my shoulders, it took a while but was well worth it, recommend it to anyone... Always a friendly and sincere person on phone to help, thanks alot, I'm free at last… Read Full Review

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★★★★★

“changed my life”

Written on: 03/12/2014 by byParrish38 (1 review written)

Well it was about this time 5 years ago, I rang 1 of my debtors to explain I would catch up my payments on 19th December, only to be told sorry we cant wait it will go to anither company, so on the 19th about 9am I rang the company only to be told it had gone to another company, so I asked for the number as I stupidly thought I could just pay them in the same way, oh how wrong I was, I spoke to a very brash guy who said no we want it all £4500 I explained it was impossible as I didn't have… Read Full Review

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