StepChange Debt Charity Reviews - www.stepchange.org

★★★★★
4.9 / 5
368
97% of users recommend this
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Summary

Previously called CCCS Debt Management - www.cccs.co.uk
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StepChange Debt Charity - www.stepchange.org

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Latest Reviews

★☆☆☆☆

“Inhumane and Incompetent”

Written on: 27/08/2015 by RhiannaMcQueen222 (1 review written)

I have found them to be inhumane, rude, inflexible and incompetent. I was ill advised and should have taken bankruptcy instead of an IVA. On several occasions when making choices about taking a new job or changing my pension, I have asked if they could tell me how it would affect my IVA payments. All they ever came back with was 'Just do it and then we will recalculate your payments'. They put me in breach for a minor pay increase that took months to be agreed and was subsequently back paid… Read Full Review

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★★★★★

“In control for the 1st time ”

Written on: 25/08/2015 by dmOrtiz90 (1 review written)

for the 1st time I can remember I have been able to buy my childrens school uniforms without asking for help or borrowing money! It sounds like something small but every year we relied on credit cards or parents to help us at the end of an expensive summer. This year thanks to a well thought out DMP I have full control of my finances and have budgeted to buy things like this all year. Thank you step change!… Read Full Review

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★★★★☆

“Saved my soul”

Written on: 17/08/2015 by TamiaLarsen (1 review written)

I've been struggling with debt since the age of 20. I was young and foolish and lived a lifestlye that I could not afford. My debts mounted and I owed £11,000 to various creditors including my bank and various credits cards. My salary was eaten up just making minimum payments; and the debt never seemed to decrease because I was really just paying the interest off. Everyday I would dread letters coming through the post and the phone calls on my landline. I finally need some research and found… Read Full Review

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★★★★★

“Many Thanks”

Written on: 22/07/2015 by CamilleVelez (1 review written)

Finally debt free and I owe it all to Stepchange I would like to say big thank you to all the staff who work at Stepchange… Read Full Review

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★★★★★

“Thank you CCCS now Step Change”

Written on: 06/07/2015 by Pipera230 (1 review written)

7 years ago my finances were in a complete mess, I had no idea who to turn too. I spoke to my bank First Direct at the time to seek help who are also based in Leeds, they referred me to CCCS at the time, from day one of passing all my debts on to Step Change I felt a weight lifted off my shoulders, everything was so organised, clear, concise and the communication whilst being on the plan has been fantastic, CCCS,Step change I honestly can't thank you enough. I became debt free last week and… Read Full Review

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★★★★★

“My Rescue from Finacial Worry.”

Written on: 06/07/2015 by Choate330 (1 review written)

I found Step change when they were CCCS, My wife and were struggling to pay our debts and keeping a roof over our heads, we were literally (robbing Peter to pay Paul) which was becoming more difficult and stressful as we went on. Eventually we admitted we needed help and contacted CCCS. They were very helpful and once the plan started we had money to ourselves for the first time in years. We started our plan in 2007 paying £ 184.00 per month for a £ 59000 debt. Yes we had demanding /… Read Full Review

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★★★★★

“Fantastic! So helpful!”

Written on: 14/06/2015 by ibShaw452 (1 review written)

Every person I spoke to was brilliant. Non-judgemental, helpful and full of advice. The best thing I ever did. They picked me up and helped me at a time when everything was falling apart. My first point of contact to avoid arrears, keep budget on track, manage my finances properly to the right ends. It's taken time but I've got there, learnt a few life lessons and have a LOT to thank this charity for! Don't panic - talk to them!!… Read Full Review

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★★★★★

“StepChange – A Life Saver!”

Written on: 09/06/2015

I didn't think this kind of free, impartial advice for people in financial difficulty could still exist. Well, I was wrong. After several very friendly but lengthy phone calls with the person I dealt with of StepChange, conversations which went into different options for a re-mortgage on our family home, I was promptly sent a detailed, personalised plan for Equity Release funding. The amount of thought and work that must have gone into this tailored plan – he had listened very carefully to… Read Full Review

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★★★★★

“They helped me live again”

Written on: 07/06/2015 by CedricHickey (1 review written)

Before going with stepchange, things were not going too well, I'd spent a year in 4k debt, it was affecting my sleep, my relationship I was being left with £80 a month to live on after doing full time work. I was waking up feeling sick daily that things could get that way. When I first spoke to them over a year ago now the staff were so friendly and helpful, that's not to say payback hasn't been difficult, it was easier than the payday loans I'd been getting to get through each month though… Read Full Review

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★★★★★

“debt free day has arrived”

Written on: 07/06/2015 by Howardqn218 (1 review written)

The best decision I made 4 years ago was to take control of our family finances and repay nearly 40k of debts through DMP with CCCS now Stepchange. It has been very easy to speak to all staff when things need altered or changed due to circumstances. They never judge you or make you feel more guilty than you already feel. In fact, they make you feel positive and strong about the action you are taking. It has been really tough and at times we have really struggled to pay but never missed and just… Read Full Review

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★★★★★

“Fantastic Highly Recommended”

Written on: 05/06/2015 by LauraCole (1 review written)

I was working on a temporary contract when I had a serious car accident, I was not entitled to any loss of earnings, but I was off work for over 6 months. In this time my debt just spiralled, I was robbing Peter to pay Paul and it seemed there was no hope or end in sight. At one point I thought I was going to lose my house and I did not know where to turn. I contacted the citizens’ advice bureau and they put me in touch with Step Change, who literally changed my live. Step Change offered a… Read Full Review

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★★★★★

“How Step Change gave me hope”

Written on: 23/05/2015 by CaitlynChurch (1 review written)

Five years ago, I was unable to sleep, waking up in the early hours and worrying about how to pay off the debts that i had accumulated as a result of lack of work when the recession hit (I am self-employed). My call to CCS as it was then called helped to change all that. The advise I was given provied me with the confidence to deal with my creditors and the whole process of becoming debt free was worked out on a partnership basis. As business improved, I was able to pay more each month and I… Read Full Review

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★★★★★

“Now I'm thinking straight”

Written on: 12/05/2015 by skeggsy (1 review written)

In 2011 I hit a a brick wall regarding finance. I contacted the CCCS (now Stepchange)and they were brilliant. Once it's all organised with the outgoings and ingoings and the banks agree, then it's a question of time. I liked the way Stepchange didn't hassle me about anything except once a year. Only a little thing but when I rang them, it was expensive and they couldn't ring me back. I'm really happy with how I've been treated by Stepchange. It was a professional service. It's taken me four… Read Full Review

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★★★★☆

“Helpful and reassuring ”

Written on: 07/05/2015 by Amymarie123 (1 review written)

I cannot thank Stephange enough. Before speaking to them I didn't see a light at the end of the tunnel, however speaking to one of the advisors "Micheal my mind was put at rest. I was informed of all my options and rights and was never made to feel like I was being judged for getting myself into debt. At the end of the call I felt like a huge weight had been lifted off me. I would highly advise anyone in debt to speak with Stepchange. Thank you again, Amy ;)… Read Full Review

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★★★★★

“Absolutely Fantastic Help ”

Written on: 06/05/2015 by Janety16 (1 review written)

Stepchange really did change our lives ... They were the only company who didn't want us to put our house on the market to pay off debt as we owned our house outright... My husband had a good payed job but then got made redundant ... unfortunately they owed him a full months pay too which he never got .. He then found another employment which went into liquidation and then another job but couldn't believe they also went into liquidation... We were not sleeping at all & bills were piling up… Read Full Review

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★★★★★

“StepChange changed everything for me”

Written on: 05/05/2015

When I contacted StepChange in November last year, I was in a massive panic as my debts were spiralling out of control. I had several payday loans and every month my salary would be swallowed up by them, I really felt as though I was trapped. As soon as I contacted StepChange, the weight was lifted. They calmly and very helpfully talked me through what I needed to do and reassured me that although the payday lenders might try to coerce me to agreeing to their terms, that I was within my… Read Full Review

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★★★★★

“Saved my life!”

Written on: 22/04/2015 by ConorCassidy (1 review written)

In one months time,I will finally be debt free for the first time in I don't know how many years. I was left with a mountain of debt from a failed relationship and could see no way out. It's no exaggeration to say that I seriously contemplated ending it all. Luckily I found CCCS after being refused bankruptcy and they have been my saviours. I have now paid off 85,000 worth of debt and can finally see a future. They have never condemned me or made me feel stupid or small. Their support and… Read Full Review

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★☆☆☆☆

“So unorganised & totally useless”

Written on: 16/04/2015 by dvFlanagan444 (1 review written)

we got involved with step change at the start of September 2014 by the start of February 2015 they hadn't actually done anything at all to help 8 times we were told they had lost paper work or certain details which is beyond ridiculous what company loses your details 8 times!!!!!!!! They were a total waist of time & I wish we had never gone to them as it has just made our debt worse as we were told that they had contacted our debters and making arrangements when all along they had done nothing… Read Full Review

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★☆☆☆☆

“Went to step change for advice they recommend me then...”

Written on: 16/03/2015 by logan23 (1 review written)

Went to step change for advice they recommend me then my freind to pay £80 a month to our debters I owed £14000 on benefits was told I had no chance of getting a DRO and that was the only way I declined it went with national debt line who told me I would have no problem getting it paid my £90 2 days later got a DRO my friend done same he owed 12500 on benefits got dro after bad now we are now £80 better off advice from step changes no better then other companies who get paid to get to tell… Read Full Review

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★★★★★

“You are the best”

Written on: 07/03/2015

I was at rock bottom when I came across Stepchange,but I phoned them even though I felt like an idiot for getting into debt.The person I spoke to put me at ease and I didn't feel so bad and when we had finished talking the person told me They would send me information and forms.As soon as the info came through it was so easy to fill in.The procedure of setting everything up was so quick I felt so relieved.I would recommend this company to anyone.I would just like to say a big thankyou to all… Read Full Review

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