StepChange Debt Charity Reviews - www.stepchange.org

★★★★★
4.9 / 5
97.6% of users recommend this
  • Value For Money

Summary

Previously called CCCS Debt Management - www.cccs.co.uk
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StepChange Debt Charity - www.stepchange.org

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Latest Reviews

★★★★★

“First step on the journey to recovery, pick up the 'phone!”

Written on: 27/11/2014 by johnnywilks (1 review written)

Unable to maintain committed payments? Constantly worrying and unable to rest or sleep? Afraid to pick up the phone or open mail? These guys really are the light at the end of the tunnel. One call and my mind was put at ease, followed up by a telephone appointment to create my budget. The subsequent Step change monthly payment plan was readily accepted by my creditors. These payments fluctuated with changes in my pay and domestic circumstances but were always managed professionally and… Read Full Review

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★★★★★

“FINIALLY DEBT FREE!”

Written on: 06/11/2014 by chellrb (1 review written)

Dear DebtChange Thanks for all your help. When we originally found out that after a year's Payment Propection Plan that our bank was NOT going to clear the loan we were very struck. We can not afford the payments we were orginally on so we phoned our bank. Thanks most go to the anonymous Customer Service Assistant at our bank that pointed us in your direction. Thanks for guiding us though our budget and explaining to us clearly how you work. It great to be finally debt free. We now keeping to… Read Full Review

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★★★★★

“Peace at last”

Written on: 05/11/2014 by AnnabelNelson353 (1 review written)

Having step change there in my oasis of debt and stress was the best feeling ever. 4 years of worthwhile struggle and you were all there to help me every step of the way and you didn't even know me. I was a stranger to you and you to me yet you were there when I needed you. Thank you for helping me have a life worth living again. BLESS YOU ALL… Read Full Review

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★★★★★

“This is an amazing place”

Written on: 03/11/2014 by Chrise05 (1 review written)

I was sinking, no I had sunk. Found an advert and phoned and they suggested step change (previously CCCS). From the outset they made me feel very comfortable, certainly not guilty. Gave me good advice and helped me all the way to becoming debt free. Always friendly. Gave me confidence. I recommend anyone should not be shy about picking up the phone. Don't delay if you are struggling. The sooner you make that call the sooner you will feel relief… Read Full Review

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★★★★★

“thank you all ”

Written on: 03/11/2014 by MaggieCastro19 (1 review written)

I just want to thank all the members of stapchange formaly known as cccs for all the hard work that they do for helping people like me to get out of debt. With out there help I would still owe £1000s. I would recommend this service to any one that is in debt… Read Full Review

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★★★★★

“Excellent at what they do!!!!!”

Written on: 19/10/2014 by Kaylynx449 (1 review written)

Absolutely amazing service, could not be more helpful. Any time I rang staff were helpful and efficient, emails answered quickly. Really helpful company and service… Read Full Review

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★★★★★

“These people are angels!!”

Written on: 16/10/2014

I helped my brother (who has learning disablement) to set up a plan with these people. The application process is quite involved but once you've submitted your paperwork the weight of the world is taken off your shoulders, they manage everything for you. They are happy to deal with me as my brother finds it difficult to communicate (he just had to make one phone call to give his permission and now all I need to do when I call is answer a few security questions). They couldn't be nicer, I've… Read Full Review

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★★★★★

“great help”

Written on: 08/10/2014 by pudding58 (1 review written)

Would like to stepchange, they sorted everything out, contacted all that needed to be. We are finally debt free thanks to stepchange, if your having debt issues, contact them today… Read Full Review

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★★★★★

“So helpful”

Written on: 05/10/2014 by 1982Hanna (1 review written)

I was absolutely at my wits end and after speaking to step change everything changed for the better. My debt plan was easy to set up, no more screening calls or dreading the post! It was tough at the start to get used to keeping to the plan, but I knew there was light at the end on the tunnel! I have just completed my plan and am now debt free, it is a fantastic feeling and I know I will never get back into debt again. Can't thank you enough for your help and support :) … Read Full Review

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★★★★★

“So Very Happy”

Written on: 03/10/2014 by SuiBEL (1 review written)

I went with a private debt management company originally (they took a percentage of my money), I was promised to be debt free in 5 years, after the third year, I got a letter informing me that this would not be the case, whilst with them I still got the odd threatening letters from some companies I owed money to. I left that company and tried to manage my debts on my own. I found it really hard, then I heard of Step Change, I was wary at first cause of the previous debt management company but… Read Full Review

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★★★★★

“You gave us our life back”

Written on: 03/10/2014 by Jarvisst183 (1 review written)

Seven years ago our world was falling apart due to a builder not completing our extention. Step Changed Listen to our woes and treated us with respect dignity and gave us our self- worth back. You helped us with our creditors and between us worked out a repayment programme. The best thing was not having the phone calls from out creditors. It has been a difficult journey however it would have been far worst if it had not been for your help and support. Looking at our mthly statements… Read Full Review

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★★★★★

“Fantastic Service!!!”

Written on: 28/09/2014 by iyCowan1950 (1 review written)

I am currently on my way to been debt free with a massive help from Step Change. Currently on a DMP and my life has been completely turned around with my finances. I cant thank you enough and would highly recommend anyone with debt problems to contact them as it was the best thing I ever did! THANK YOU!!!… Read Full Review

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★★★★★

“Step change are a amazing charity.. They helped me...”

Written on: 27/09/2014 by Stacey1973 (1 review written)

Step change are a amazing charity.. They helped me through my darkest days! I would recommend them 100%… Read Full Review

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★★★★★

“Excellent!!”

Written on: 19/09/2014 by MrsStevens1979 (1 review written)

Excellent service and excellent people - can not praise highly enough. A BIG BIG Thank you!… Read Full Review

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★★★★★

“Control over my life again!!”

Written on: 17/09/2014 by Hunterzi1948 (1 review written)

Excellent service thanks to step change I now have my debts under control although I have a long way to go to be debt free the worry has gone a weigh has been lifted off mt shoulders and I have my self respect back. The staff are fantastic non judgemental and always able to help take care of everything and are also very helpful knowledgeable and friendly A first class service thank for the relief you have brought to my life… Read Full Review

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★★★★★

“They made me feel that everything was going to be OK”

Written on: 15/09/2014 by divtagged (1 review written)

Every single person that I had spoke to oozed reassurance and they generally came across as caring. They helped me through budgeting, and created a debt management plan that I've being paying for the last 4 years. I finally made the last payment this month and I can't thank them enough for dealing with my creditors, my situation and helping me through what was a dark and stressful time. This is the first review for anything I've ever left. I never leave reviews, but I feel compelled as they've… Read Full Review

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★★★★★

“Excellent service”

Written on: 12/09/2014 by Rooney285 (1 review written)

Thank you Stepchange for helping me with my debt management. Making the call to you was traumatic as I had been avoiding sorting out my money issues for a long time and things had got out of control. The lady on the other end of the phone was lovely and helped me to focus and deal with the matters in hand. The debt advisor was equally as good. Knowing I can call you for help at anytime is invaluable. Thank you!… Read Full Review

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★★★★★

“Finally debt free :-)”

Written on: 07/09/2014 by Sophie427 (1 review written)

We had got ourselves into serious debt and had been living on our nerves for months and months. When we finally woke up the fact we were not able to manage the situation ourselves we contacted Step Change (then CCCS). It was the best decision we made and we wished we'd taken that step sooner. The member of staff on the end of the phone was understanding and not at all judgemental. We felt very foolish about the fact we had got ourselves in a financial mess and so it was heart warming to… Read Full Review

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★★★★★

“I wish I could give you ten stars”

Written on: 05/09/2014 by 174Pollock (1 review written)

Four years ago Step Change lifted a huge weight off my shoulders and helped me to get my finances in order. Today I am debt free and it's a fantastic feeling, I'm so proud of myself but I couldn't have without the staff. The process was really easy and straight forward and I never felt judged just supported. I even cried at the video they send you to celebrate being debt free. If you your struggling or money worries are keeping you awake give them a call they'll change your life!… Read Full Review

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★★★★★

“A ray of light in dark times”

Written on: 05/09/2014 by 392Harrington (1 review written)

I got myself in a massive mess with money coming out of university with banks throwing at me massive overdrafts, interest free loans and credit cards with huge limits on them (At one point I was 22 and had a £10,000 limit platinum credit card!). It wasn't long before I realised I was way over my head and living way beyond my means. Desperately I couldn't seem to find a way out other than consolidation which meant more money or take more loans to pay it off. I searched online, found Step Change… Read Full Review

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