StepChange Debt Charity Reviews - www.stepchange.org

★★★★★
4.8 / 5
395
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Summary

Previously called CCCS Debt Management - www.cccs.co.uk
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StepChange Debt Charity - www.stepchange.org

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Latest Reviews

★★★★★

“The best choice I ever made”

Written on: 12/02/2016

I realised my debt was overwhelming me when my wages went in the bank but my balance was still in the red. The bank would not increase my overdraft, i couldn't borrow anymore and i knew i could not meet my outgoings. Complete and utter despair and panic set in. I then made the hardest decision to make and ask for help and this is when i was put in contact with Stepchange. They didn't judge me, or reprimand me, they help me. they understood what and why it had happened and talked me through… Read Full Review

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★★★★★

“THANKS BEST SERVICE EVER LOVELY PEOPLE”

Written on: 05/02/2016 by Joannedublinbird (1 review written)

I would like to thank everyone at stepchange i lived on my nerves afraid to answer phone and anyone I ever spoke to put my mind at ease and we're very calming. I can't thank them enough I am now a much happier person and i can sleep at night. Even cut down on the fags. Would highly recommend calling stepchange they are very helpful and explain very well. Really nice people thanks again. Xx… Read Full Review

Rachel74's Response to Joannedublinbird's Review

Written on: 08/02/2016

I had many sleepless nights fretting about my debt. I contacted step change and they were SO helpful and guided me through step by step how to go about setting up a debt management plan, it was like a massive weight was lifted off my shoulders. I am now fortunately debt free, no one should have to face debt alone, thank you Step Change, I would recommend anyone who is struggling debt to contact step change it made a very big difference to my life!

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★★★★★

“A Great Big THANK YOU! ”

Written on: 01/02/2016 by AGH77 (1 review written)

First and foremost I want to say a great big THANK YOU to all at StepChange who have helped me, especially the lady at the start and one of the team leaders. It was a desperate time for me and at one stage I thought StepChange were putting obstacles in my way on purpose! Because no matter what I did there was another challenge and frustration to deal with. But in hindsite I realised that they were trying to cover all basis and help me. Most of the staff I dealt with were amazing… Read Full Review

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★★★★☆

“After 7 years of paying off my debts with Step Changes...”

Written on: 01/02/2016 by McNultypo130 (1 review written)

After 7 years of paying off my debts with Step Changes help I have finally finished, I could not have done it without you Step Change, thank you to all who helped and supported me. All the staff were understanding and I felt they were not judging me. The process was easier than I thought it was going to be with regards to the banks, I think if I had even tried to do it all on my own it would not have worked out that way… Read Full Review

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★★★★★

“ am on the road to financial recovery ”

Written on: 25/01/2016 by kcKoenig111 (1 review written)

Due to a change in my circumstances I can't pay my debts, step change are helping me! We have found a solution to my money problems. I Was nearly in floods of tears speaking with staff on phone, they have been great none judgemental, very supportive.after weeks of worrying I feel much better The hard part is making the call I felt embarrassed but they have helped me so much, given me lots of good advice. thankyou step change… Read Full Review

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★★★★★

“Life changing ”

Written on: 23/01/2016 by NylaMcDermott (1 review written)

During my late teens and early twenties as like so many other people of this age, I found credit very easy to get and I was taking out loans to pay credit cards and continued this vicious circle until I was paying back just the interest. I was in an awful situation and was very depressed and worried. Eventually a friend recommended Stepchange ( previously CCCS ). This phone call was life changing and set me on a path to finally being debt free. Stepchange took over all my worries and I felt as… Read Full Review

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★★★☆☆

“not responding to emails”

Written on: 18/01/2016 by Alayna143 (1 review written)

I have been with step change for a couple of years and had no issues u till now. They have taken too much from my account this month which has left me in a situation where I do not have enough cash for the month Have emailed 3 times with no response… Read Full Review

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★★★★★

“2016 Debt free”

Written on: 14/01/2016 by 178Oliver (1 review written)

I have just made my final payment to Stepchange which has cleared all my debt I start 2016 debt free. By paying a little extra when I could I have also ended my plan 2 months early' The best thing is I have learned to budget and make sensible purchasing decisions always asking myself if I really need what I am considering. The money I now have as disposable income will be going into a savings account towards a special holiday The staff have always been helpful calm and encouraging Picking up… Read Full Review

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★★★★★

“Debt paid off”

Written on: 12/01/2016 by Aseda (1 review written)

I would like to say a big thank you to Stepchange who was reffered to me by one of my creditors. They have been fantastic, supportive and professional right from the beginning. I have no complains whatsover and I have even recomended them to a friend. I am glad to say today all my debt has been paid off and am on a new journey to financial freedom, better financially educated than when I began with mountains of debt. Thank you all for your hardwork and support… Read Full Review

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★★★★★

“The very best debt advice and assistance - and it's free”

Written on: 06/01/2016 by ellefinn2308 (1 review written)

I can't praise Stepchange enough. Their help was invaluable when I was drowning in debt and didn't know what to do. They're helpful, efficient, non-judgmental and very fast at responding to any queries or problems. If you are struggling with debt do give Stepchange a go - you won't regret it, for me it was like a huge weight being lifted off my shoulders. They also encourage and offer assistance with good budgeting and money management skills so that even when your debt management plan is… Read Full Review

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★★★★★

“End of the tunnel”

Written on: 04/01/2016 by vmSutton486 (1 review written)

This may all sound cliched I know but I had a very bad relationship that ended and left me in a large amount of debt. The future didn't look good financially and my DMP with Step Change (CCCS as it was then) was recommended by my bank. The advise and explanation of how things worked was easy to digest and the advise and support I got was wonderful. I remember feeling very embarrassed, lost and scared at the time, but the lady at the end of the phone helped me through it all. Once we had worked… Read Full Review

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★★★★★

“From darkness to light”

Written on: 30/12/2015 by RonniePowell (1 review written)

After a disastrous relationship ended, I was left with a huge amount of debt. I felt embarrassed, ashamed and terrified. StepChange staff were non-judgmental, incredibly kind and above all sensible and practical and found a solution for me with a debt management plan. I had to face up to finding out from each creditor exactly how much I owed and that was very hard to do as I had hidden my head in the sand for some time. But I gradually realised that I did have the strength to do this with… Read Full Review

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★★★★★

“life worth living”

Written on: 11/12/2015 by Macye183 (1 review written)

I was at a deepening tunnel of debt and didn't know where to turn.then I got in touch with step change who turned my frown upside down and I'm so grateful for all their help.lives never been betr ..thanx a million . ..I'd recommend anyone to get in touch as I did… Read Full Review

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★★★★★

“Never pay for help with debt management - use Stepchange.”

Written on: 06/12/2015 by KaitlynnLeonard239 (1 review written)

I got myself into a financial mess in 2010 when a lot of different issues arrived together and meant that I could no longer make ends meet. A good friend of mine suggested that I contacted Stepchange (CCCS as it was) for advice - I kept putting it off and thinking I could sort it out myself. Eventually I admitted defeat, and rang them in tears. I was ashamed and embarrassed about the state I'd gotten myself into and I didn't think there was a way out for me. Well I couldn't have been more… Read Full Review

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★★★★★

“Life Savers -seriously”

Written on: 20/11/2015 by Adad151 (1 review written)

My debts were crippling me and it did get to the point were no one would help me and I didn't know which way to turn. I was really at the lowest point. I found my way to StepChange and they got hold of me and sorted me out. Make no mistake, four years of repaying £35k is damn hard going but they were always there to help and advise as well as administering the payments to the debtors. Its not easy, you have to make huge sacrifices and work hard but here I am, four years on and debt free and it… Read Full Review

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★★★★★

“We did it”

Written on: 16/11/2015 by Schmitt242 (1 review written)

Okay so I don't normally do things like this, but I remember how I felt as I tried to keep the wolves from the door, sleepless nights, tears and anger...so I hope my story gives you the courage to call Step Change and take back control of your finances.It started with calls, and my partner telling me it was yet another wrong number, then the mail man must have forgotten our address because letters just stopped coming. Long story short...it added up to a whole lot of debt over £25,000 that he… Read Full Review

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★★★★★

“I have been with stepchange for a year now and i am...”

Written on: 09/11/2015 by angela14660 (1 review written)

I have been with stepchange for a year now and i am very pleased with there service… Read Full Review

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★★★★★

“Exceptional staff”

Written on: 06/11/2015 by Hallie274 (1 review written)

Without exception, every single member of staff I have had the pleasure of speaking to has been so warm, friendly, helpful and non judgemental despite me not being any of these due to being worried, stressed or embarrassed about my situation. I can't thank you enough… Read Full Review

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★★★★★

“Just... thank you”

Written on: 03/11/2015 by R3v13w3r (1 review written)

I was close to bankruptcy several years ago with over £30,000 in unsecured debt and a low-paid job as a result of my own profligacy and the financial downturn. Had I proceeded with bankruptcy I would no longer have had the option of working in my current field. Stepchange helped with everything, liasing with my creditors and helping me to budget effectively. Thanks to their amazing staff and some determination I am now completely debt free and without financial worries. I can't thank you… Read Full Review

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★★★★★

“Unbelievable ”

Written on: 02/11/2015 by rataxselk (1 review written)

Me and my wife were struggling with our debts until we were recommended to stepchange as we had been in many problems with money worries. Since stepchange took over we were left I'm peace from our creditors. The work that this guy's do at stepchange it's amazing. They are always in contact with you or if you have any concerns they are always happy to help.I can 100% recommend this company.I am free of debt now and I have to thank this guy's for helping us all the way through. Mr&Mrs Sousa… Read Full Review

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