StepChange Debt Charity Reviews - www.stepchange.org

★★★★★
4.9 / 5
97% of users recommend this
  • Value For Money

Summary

Previously called CCCS Debt Management - www.cccs.co.uk
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StepChange Debt Charity - www.stepchange.org

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Latest Reviews

★★★★★

“Excellent!!”

Written on: 19/09/2014 by MrsStevens1979 (1 review written)

Excellent service and excellent people - can not praise highly enough. A BIG BIG Thank you!… Read Full Review

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★★★★★

“Control over my life again!!”

Written on: 17/09/2014 by Hunterzi1948 (1 review written)

Excellent service thanks to step change I now have my debts under control although I have a long way to go to be debt free the worry has gone a weigh has been lifted off mt shoulders and I have my self respect back. The staff are fantastic non judgemental and always able to help take care of everything and are also very helpful knowledgeable and friendly A first class service thank for the relief you have brought to my life… Read Full Review

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★★★★★

“They made me feel that everything was going to be OK”

Written on: 15/09/2014 by divtagged (1 review written)

Every single person that I had spoke to oozed reassurance and they generally came across as caring. They helped me through budgeting, and created a debt management plan that I've being paying for the last 4 years. I finally made the last payment this month and I can't thank them enough for dealing with my creditors, my situation and helping me through what was a dark and stressful time. This is the first review for anything I've ever left. I never leave reviews, but I feel compelled as they've… Read Full Review

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★★★★★

“Excellent service”

Written on: 12/09/2014 by Rooney285 (1 review written)

Thank you Stepchange for helping me with my debt management. Making the call to you was traumatic as I had been avoiding sorting out my money issues for a long time and things had got out of control. The lady on the other end of the phone was lovely and helped me to focus and deal with the matters in hand. The debt advisor was equally as good. Knowing I can call you for help at anytime is invaluable. Thank you!… Read Full Review

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★★★★★

“Finally debt free :-)”

Written on: 07/09/2014 by Sophie427 (1 review written)

We had got ourselves into serious debt and had been living on our nerves for months and months. When we finally woke up the fact we were not able to manage the situation ourselves we contacted Step Change (then CCCS). It was the best decision we made and we wished we'd taken that step sooner. The member of staff on the end of the phone was understanding and not at all judgemental. We felt very foolish about the fact we had got ourselves in a financial mess and so it was heart warming to… Read Full Review

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★★★★★

“I wish I could give you ten stars”

Written on: 05/09/2014 by 174Pollock (1 review written)

Four years ago Step Change lifted a huge weight off my shoulders and helped me to get my finances in order. Today I am debt free and it's a fantastic feeling, I'm so proud of myself but I couldn't have without the staff. The process was really easy and straight forward and I never felt judged just supported. I even cried at the video they send you to celebrate being debt free. If you your struggling or money worries are keeping you awake give them a call they'll change your life!… Read Full Review

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★★★★★

“A ray of light in dark times”

Written on: 05/09/2014 by 392Harrington (1 review written)

I got myself in a massive mess with money coming out of university with banks throwing at me massive overdrafts, interest free loans and credit cards with huge limits on them (At one point I was 22 and had a £10,000 limit platinum credit card!). It wasn't long before I realised I was way over my head and living way beyond my means. Desperately I couldn't seem to find a way out other than consolidation which meant more money or take more loans to pay it off. I searched online, found Step Change… Read Full Review

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★★★★★

“Great”

Written on: 04/09/2014 by masonjakeollie (1 review written)

These are the people you want to help you. Excellent advice and genuinely concerned. An excellent service and lifeline… Read Full Review

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★★★★★

“The Best Thing I Ever Did!!!!”

Written on: 02/09/2014 by PhilipWhiteley (1 review written)

While finding myself in a divorce from hell, a multitude of financial responsibilities as well one mass of debt that I took from the divorce, I was at the lowest point in my life I have ever experienced - the truth is I wanted to give up! It took a while but I realised I had a daughter to support and a real mess to sort out and after a lot of research I found StepChange which proved a god-send. Don't get me wrong, life was still tough at the beginning but once I found myself in the right groove… Read Full Review

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★★★★★

“A massive thank you.”

Written on: 01/09/2014 by Diamond444 (1 review written)

Dear StepChange, I would like to say a massive thank you to you all for helping me over the last year become debt free. Your service is very professional and the online service is very good,plus you are very easy to talk to.I am a much happier person now, glad I looked you up online and was up and running within a week. There was no problems with creditors either, because I could see online what they had been paid by you. I will be recommending you to others,because you are reliable and… Read Full Review

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★★★★☆

“Absolutely brilliant nothing was to much trouble ”

Written on: 01/08/2014 by Jaida1956 (1 review written)

After being left in a position where I had no other choice but to do a debt management plan I was a little scared about who to talk to and use ! I have to say my whole experience in such a rubbish situation with step change has been absolutely brilliant they are always pleased to help and advise and nothing was ever too much trouble, I would highly recommend there is no hidden agenda or costs. … Read Full Review

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★★★★★

“MORE THAN 3 YEARS OF WORRY SORTED WITHIN A FEW WEEKS”

Written on: 24/07/2014 by Maurer286 (1 review written)

FRIENDLY STAFF, QUICK RESPONSES AND EDUCATED PEOPLE IN THE MATTER OF DEBT MANAGEMENT. THIS DESCRIBES DEBTCHANGE CHARITY. I ONLY WISH THAT I HAD TAKEN THE STEP YEARS AGO AND BOTH MY HEALTH AND WORRIES WOULD NOT BE IN SUCH A STATE. SINCE CONTACTING SYEP CHANGE THEY HAVE SORTED ME A DMP AND FOR THE FIRST TIME IN YEARS I HAVE BEEN ABLE TO HAVE A GOOD NIGHTS SLEEP WITHOUT WAKING UP CONSTANTLY WORRYING ON HOW TO KEEP AFLOAT WITH MY FINANCIAL POSITION. YJANK YOU STEPCHANGE FOR YOUR CARE AND… Read Full Review

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★★★★★

“debt free at long last”

Written on: 06/07/2014 by Clay1984 (1 review written)

It has taken seven years to become debt free. I couldn't have done this without the help from you. At last I've got money I can call my own. I would definitely recommend you to my friends. It has been very hard to manage on limited funds but I have learned a big lesson. Never again will I borrow money,,,,no more credit cards. I will not spend what I havnt got.....Thank you again… Read Full Review

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★★★★★

“Thank god I found them”

Written on: 03/07/2014 by phCurran173 (1 review written)

After having been in a DMP for a year with HArrington Brooks, I was unhappy with the service they gave me, so I contacted Stepchange. Although I am now obliged to pay more, my debts will be settled quickly and they really are thorough. I would advise writing down your income/expenditure before you contact them as they will want to go through this in depth before you can start a plan with them. You will also need all your creditors info. They were really helpful when going through my… Read Full Review

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★★★★★

“Finally Debt Free”

Written on: 19/06/2014

Many thanks to the Step Change staff for all your help and support over the last 6 years, you have always been supportive, kind and non-judgmental.

It has been a long and hard journey, the hardest part making that first phone call to speak to an adviser. Your advice has been invaluable and I am finally debt-free and feeling so much happier, my life can begin again now.

I no longer have the stress and constant worry of being in debt and trying to find a way out. I would certainly recommend your… Read Full Review

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★★★★★

“Thanks to step change I am now finally debt free!! I...”

Written on: 15/06/2014 by fzMason461 (1 review written)

Thanks to step change I am now finally debt free!! I opened my email on June 4th this year and was so excited to see that I am out of dept. I feel free and excited to be starting a fresh with no money worries. My advice to anyone having thoughts about step change, is do it. They've helped me and I'm sure they can help you!!! So easy to set up, direct debits on the date of my choice every month. A monthly statement to let me know how I'm doing with paying off my creditors. Absolutely amazing… Read Full Review

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★★★★★

“my mum is now debt free!”

Written on: 06/06/2014 by fionag69 (1 review written)

When my dad died, my mum was devastated and she was trying to cope with debts as well as her grief. These debts very soon overwhelmed her and she hid the amount of debt from us as she didn't want anyone to know she was struggling. When we did find out, we were referred to stepchange by one of her loan companies, and it was the best advice we could've had. One phone call later and my mums debts were manageable! We set up a debt management plan and step change took care of everything. My mum… Read Full Review

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★★★★★

“Best thing ever”

Written on: 06/06/2014 by Hastings176 (1 review written)

I was in trouble. I grew up in the age of irresponsible lending and attractive credit cards. I contacted step change and they explained EVERYTHING. My balances were not going down as the interest was a similar amount to my payments it was incredible. They worked out exactly how much I can afford, they contacted my debtors and that was that. I've been so much happier since. I am begging anyone with any debt worries to speak to them. Now. They saved me… Read Full Review

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★★★★★

“If you need help Step Change is the best place to go....”

Written on: 05/06/2014 by Eliza28 (1 review written)

I would like to thank CCCS/Step Change. When my plan started I felt desperate I owed such a lot of money, I also felt ashamed,sleep was at a premium. A friend recommended that I contact CCCS, I have to say I immediately felt better, there was not and never has been an ounce of judgement and I am very grateful to them. I am now debt free, it took seven years almost to the day, a long time but once you start you know you've done the right thing and you know advice is always there for you whenever… Read Full Review

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★★★★★

“saved our life”

Written on: 05/06/2014 by BriannaMcDaniel124 (1 review written)

Found step change (cccs) on the internet, the staff there were really great, helpful and kind. We were with them for a number of years and they took care of all our debts and we did not have to worry about bill coming through the post, all we did was pay one amount each month to them and they did the rest. Thank you again you were our god send… Read Full Review

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