StepChange Debt Charity Reviews - www.stepchange.org

★★★★★
4.8 / 5
437
96% of users recommend this
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Summary

Previously called CCCS Debt Management - www.cccs.co.uk
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StepChange Debt Charity - www.stepchange.org

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Latest Reviews

★★★★★

“Done It At Last!!!! Thanks to Step Change!”

Written on: 13/09/2016 by Weekswf97 (1 review written)

I always thought I would ever be given a Credit Card or that I would ever need one. When the family was young we had a man call who worked for a national company who dealt with loans. He became a family friend and looked after us for many years. He retired and so did I so we stopped using this service. I have a works pension but at the same time we had a caravan on the coast to look after plus we have always rented and our youngest son moved to a flat but was not working due to illness… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 09/09/2016 by EmilyWillis389 (1 review written)

I went with Stepchange to try and make my life easier but I've had nothing but problems and mistakes from them from start to finish. Very unhelpful… Read Full Review

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★★★★★

“Saved my life - I can sleep again!”

Written on: 07/09/2016 by laurensmith199127 (1 review written)

I cannot say how much I am grateful to stepchange. 3 years ago I called them, desperate, unable to make minimum payments - to the point i could not sleep. or pay my rent. I felt embarrassed and didn't know what to expert, but coming through the the UK call centre, I was greeted by a lovely lady who talked me through the whole situation and help me ge tmy DMP set up. Since then I have had full control of my monthly payments, the staff are only too happy to help, even when I had to add in extra… Read Full Review

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★★★★★

“You literally saved my sanity! Thank you so much!”

Written on: 05/09/2016 by Daltonxa88 (1 review written)

We had accumulated debt in the final few years of our working life. I knew we couldn't carry on this way and were unable to keep up repayments. I dreaded the post, or the phone ringing, and having to make excuses for non payment. My son suggested Step change, we could try it and see. It was really easy to set up,and straight away I felt easier about everything. I knew it would take time but we managed OK without too many problems. It took just over 9 years to clear everything but finally, last… Read Full Review

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★★★★★

“Hooray”

Written on: 03/09/2016 by Fearless123 (1 review written)

We felt so helpless with our debts after losing job. Then one phone call to you lifted a weight from us. No more sleepless nights. No more threatening letters. We have had a few hicupps along the way. But you have always help. Now we are debt free and life can start again. Thank you so much… Read Full Review

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★★★★★

“Lifesavers/changers”

Written on: 01/09/2016 by Jimgem81 (1 review written)

Wow! This is what it feels like to be debt free! You have changed our lives. It was so scary making that initial call. You know you're in trouble you admit that but you got yourself in you can get yourself out? - right? With the help of those at step change you can. I'm not saying it's been easy and at times you feel low, but then I imagine what kind of place is be in if it wasn't for these guys. Really easy to deal with, anything you're worrying about regarding your debts they listen and… Read Full Review

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★☆☆☆☆

“Worst company ever. Company has put me in further...”

Written on: 27/08/2016 by Yusuf210 (1 review written)

Worst company ever. Company has put me in further debt. I was on the phone a few weeks ago I heard swearing the operator told me it was the department manager who swears In Halifax. How bad, so the operators also swear. No one was bothered about my query. I was on hold for 20 minutes then when I got through I got cut off. I called back to hear laughing and swearing tut tut step change really helping people… Read Full Review

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★★★★★

“I used to work full time then had to go part time due...”

Written on: 08/08/2016 by qhFarrell440 (1 review written)

I used to work full time then had to go part time due to ill health. This meant less money coming and I soon found I couldn't pay my bills, credit cards etc. After a lot of stress I contacted stepchange, they were brilliant, I spoke to one of the advisors who talked me through my options and did a budget review. Just by talking to someone and starting to address the problem I felt a huge weight being lifted off my shoulders. Stepchange contacted my creditors with the proposed offers and a… Read Full Review

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★★★★★

“I feel great!!!”

Written on: 02/08/2016 by Rosemary175 (1 review written)

I was in debt of £28,0000. I never missed a payment of my debts I just overspent on credit cards, one thing that I will never do again. I didn't know where to turn, I couldn't sleep I became a wreck!!My daughter introduced me to Step Change and thank God she did. I felt really ashamed of myself! Step Change were absolutely brilliant and worked out a monthly payment that I could afford, I thought I would never be debt free. Once I had made that call a great big weight seemed to have left my… Read Full Review

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★★★★★

“So glad I called for advive”

Written on: 02/08/2016 by gpSilva444 (1 review written)

I spent most of the day yesterday talking to a debt management company. They advised me to go for an IVA and that would cost me £80 a month. My debts are for less than £5000 and after some googling I found this to be a drastic measure. Today I received a phone call from them trying to get me to buy life insurance from one of their sister companies which would help my case. Alarm bells rang straight away and after some research I found Stepchange, I called them to ask their advice and I'm so… Read Full Review

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★★★★★

“Step change was the best decision I have eve made”

Written on: 14/07/2016 by Parkswp453 (1 review written)

Step changed worked for me my dept was getting out of hand . I blame the credit cumpanies for giving it far to easy . I have no cards what what so ever now I live within my means I had £50.0000 worth of dept £34.000 was written off due to the help of step change . And I've never slept so well I live life now that if I can't pay cash I can't afford it it's as simple as that . The step change staff where amazing thanks… Read Full Review

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★★★★★

“A supported journey”

Written on: 12/07/2016 by SadieWatson338 (1 review written)

Have a good job, bonuses, regular wage rises, share saves and cheap loans, happy days we lived to our means, then we got taken over by an American company and all of the above stopped, stupidly we buried our heads in the sand and didn't notice how much debt we were starting to get ourselves into. When the default notices started coming in it all hit me that I could lose my house, in fact everything we had built, I admit for someone usually in full control I totally lost it, to cut a long story… Read Full Review

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★★★★★

“Can Sleep At Night”

Written on: 11/07/2016 by ABaines (1 review written)

Like a lot of people I was really struggling and had been sticking myself in the sand. I contacted Stepchange and from the get go I was at ease. I initially spoke with an advisor who was amazing and so understanding and it all felt very natural speaking with him and by the end of the conversation we had a plan of action and for the first time in months I was crying happy tears and actually had the best nights sleep for a long time. Within two days I had all the paperwork to start the process… Read Full Review

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★★★★★

“Debt Free in less time than expected”

Written on: 09/07/2016 by Purplesmile (1 review written)

I was in financial difficulty as a result of my divorce settlement. Although I was making the payments on my loan, I was struggling with other basic day to day living costs. Step Change were really understanding and helped me get everything sorted out. I expected to be paying off my debt until the end of 2018 but with careful budgeting I am debt free 18 months early. Step Change staff were always helpful whether corresponding by telephone or email. I loved being able to access the online… Read Full Review

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★★★★★

“Help when I needed it.”

Written on: 06/07/2016 by 177Warner (1 review written)

I was £30.000 in debt. More paying out than was coming in. More loans to pay debts so more debts . Living off credit cards until I was at maximum and at my wits end. I rang a debt agency and was going to go with them but I would be paying then£200 a month for the privalidge. Anyway I read on the internet about debt charities and called Stepchange. It was difficult baring my soul to them and telling them how much I owed. Anyway, they drew up a debt plan and organised repayment with my… Read Full Review

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★★★★★

“Thank you”

Written on: 04/07/2016 by MariamChristian (1 review written)

I first contacted Step Change several years. I'd got myself into a mess and was in over my head. I had people calling 20 times a day and was terrified to answer the phone. I finally realised I had to act when someone came to my home and I had to hide. From the moment I started speaking to someone I started feeling better. The advisors put me at ease and treated me exceptionally well. I was put on a DMP and Step Change did it all for me. Finally this month I'd manage to save up enough to pay… Read Full Review

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★★★★☆

“Back on Track ”

Written on: 03/07/2016 by Reynoldsxj76 (1 review written)

I approached Stepchange in 2012, as after my husband was made redundant 3 times in 2 years we were in a financial mess. We were paying off debt with credit and simply did not have enough money coming in to clear the minimum payments. We were so stressed and were completely out of control, not knowing what to do as out debts amounted to over £30K. I contacted Stepchange and after it became clear that they could help me I felt as if a dark cloud had been lifted, they helped me to arrange… Read Full Review

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★★★★★

“Yes!!! £21,000 paid off in 3 years! :)”

Written on: 01/07/2016 by andrewfielding580 (1 review written)

There is always light at the end of the tunnel! :) It took me 3 years to pay off just over £21,000 and it feels great to finally be debt free! StepChange made it easy from the start, i set my basic bank account up with NatWest and consolidated all my debt's to make one simple direct debit every month. Now i can live life normally and spend money carefully well within my means. It's been a learning curve. All i can say to those struggling out there is, contact StepChange right now and make… Read Full Review

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★★★★★

“I am now debt free!!!”

Written on: 30/06/2016 by Bennettaq337 (1 review written)

About 5 years ago I lost my job & because I stupidly couldn`t swallow my pride I borrowed money to be able to keep my family in the way they had been accustomed. Eventually I had a debt with lots of credit cards well above £10K . I didn`t know where to turn & lots of debt companies were out there willing to help me out. Thankfully I had been given advice to use CCCS (Stepchange) & from then on I had someone who didn`t judge but organised a repayment plan & kept the banks off my back. I… Read Full Review

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★★★★★

“DEBT FREE AT LAST”

Written on: 30/06/2016 by nolanm (1 review written)

I'D GOT MYSELF INTO A LOT OF DEBT TROUBLE 7 YEARS AGO AND WAS CLOSE TO TAKING OUT FURTHER FINANCE BEFORE SOMEONE TOLD ME TO GET IN TOUCH WITH STEPCHANGE. HAVE JUST MADE MY LAST PAYMENT TO MY CREDITORS AND AM NOW DEBT FREE. GREAT FEELING. WOULD HAVE BEEN PAYING OFF FURTHER FINANCE FOR ANOTHER 18 YEARS. THANKS TO EVERYONE WHO HAS HELPED ME OVER THE YEARS. EVERYONE'S BEEN SO PROFESSIONAL AND KIND. THANK YOU… Read Full Review

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