John Lewis Kitchens Reviews

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Latest Reviews

★★★★★

“Is this the same JL I've read poor reports about”

Written on: 08/06/2016 by Jbh5691 (2 reviews written)

We are in the process, of having a new kitchen fitted by JL, we never read any reviews before we asked JL to do the job. We decided after having such good service from JL over the years, that we would expect JL to be good. We are very happy with the service so far. The sales consultant from Bluewater, has been a real help, advising on topics and design as to what would be better etc, and the fitter from Surrey has also been a real asset. He arrives on time, usually 08.00 and works till 16.00… Read Full Review

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★☆☆☆☆

“John Lewis Kitchens bad customer service”

Written on: 05/02/2016 by Ayaanq377 (1 review written)

I really regret buying my kitchen from John Lewis. It's overpriced and poor customer service. Once they have taken your deposit, the service goes downhill. Don't be fooled by the service before you buy, after you have paid it is a different story. Before I paid the designer responded to my emails promptly but after i paid I got no reply. I chased up still no reply. I had to call to speak with someone else to get the matter sorted out. Terrible. … Read Full Review

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Jbh5691's Comment

Written on: 08/06/2016

We are currently having our kitchen fitted by JL, and have to say that they have been excemplary. Always keeping in contact advising the progress project. Keeping as a praised of any issues.

Could not praise them high enough.

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★☆☆☆☆

“Not Those JOHN LEWIS PRiCES AGAIN!! ”

Written on: 18/01/2016 by Jenkinskf26 (1 review written)

I was quite surprised when i went to John Lewis The prices, i know they were going to be high but the quote from them came back ridiculously high and that was the sale prices, to be given a quote from a company that are huge,(and never knowingly undersold)...i would like to think the customer service and the time frame was be at excellent standard.(but i was way of there)infact it couldnt of been further from the truth. When they sent the men over to give me a quote,(after waiting 12 weeks) i… Read Full Review

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★☆☆☆☆

“*** Beware** Do not go with John Lewis kitchen!”

Written on: 22/12/2015

Very disappointed with recent JL kitchen installation and over all customer service. In August 2015 we had a fairly small and quite straight forward kitchen fitted. We selected the New York Skyline white kitchen. When it came time to fit the kitchen it came to light that JL kitchen designer had made measurement mistakes leading to us losing a storage cupboard. The install took a week. Each evening when I returned home from work I was greeted by a huge mess of saw dust, card board boxes… Read Full Review

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★☆☆☆☆

“Complete Waste of Money Think before you Buy DONT...”

Written on: 10/11/2015 by Ezequiel356 (1 review written)

I really never do these blogs..BUT i have to get my message out there. After going to John Lewis looking for a new kitchen,I found the one i was looking for from there county collection, Lekford Kitchen.. really nice..i got the designer to come around to measure up and all of those good things..(only waiting 8 weeks for him)Finally he came round..told him what worked best for me and how I wanted my design to work (as i only know the way i cook and what my needs are ) He told me no worries we… Read Full Review

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★☆☆☆☆

“Take your time shop around!! DONT buy from John Lewis”

Written on: 28/10/2015 by gjKirkpatrick269 (1 review written)

I recently purchased a kitchen from JL. Great at first they couldn't do enough for you..But once they took my CC info i was left all alone. NO communication whatsoever, Kitchen came. Installation men came from JL They left such a mess, didnt clean up after themselves, there were scratches on the units that they chose not to take responsibility for! Pieces were missing (handles) which im still waiting for... electricity was turned of for 10 days after they even finished the installation. I was… Read Full Review

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★☆☆☆☆

“Once they have your money, the don't care!”

Written on: 12/10/2015 by Nataleef475 (1 review written)

The John Lewis kitchen designer drew up a proposed plan for our new kitchen. We liked it. We ordered it. Delivery date of units was changed without advising me so I wasted a day waiting around. It was also up to me to schedule/contact tradesmen - JL just gives you their contact details. No overall project management by JL. On the floor installation day the tradesmen said it would be impossible to install as the floors were not prepared properly. I rang JL and asked them why I was not advised… Read Full Review

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★★★★★

“Great value and excellent workmanship”

Written on: 07/10/2015 by Garner102 (1 review written)

We weren't sure if we could afford a John Lewis kitchen but decided to give them the opportunity to design and quote. The designer was great. Although it was a small kitchen he listened to what I wanted and put forward some great ideas to make the most use of all of the space without making the kitchen feel crowded. The fitter was excellent and tidied up after himself each day. I'm really pleased with the finished kitchen. It feels light and airy, and looks roomy… Read Full Review

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★★☆☆☆

“Chaotic installation”

Written on: 02/06/2015

I was very happy with the kitchen design - the kitchen designer was good - charming with great ideas and very helpful, but not so good on the project management side. The quality of the cabinets/worktop was excellent - they look great (though you could get these direct from the suppliers for much less). It's a small kitchen but I thought that going through John Lewis and their fitters would guarantee a smooth and reliable experience. Possibly because it was a small kitchen the fitters didn't… Read Full Review

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★★★★★

“Fitted kitchen”

Written on: 28/11/2014 by Barkerpn477 (1 review written)

John Lewis were absolutely first class from start to finish. Good communication and delivery of units all on time. Kitchen fitter was excellent. Have no complaints at all, a brilliant service… Read Full Review

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★☆☆☆☆

“"Poor Installation"”

Written on: 19/06/2014 by SEABREEZEHOTEL37 (1 review written)

I had a kitchen fitted by John Lewis 6 Years ago, the fitting was poor, I sent them a snagging list of 300 faults. JL came back on 5times to patch the work up, then their kitchen inspector signed the job off as completed to a satisfactory standard. I did not agree, I paid an Independent Surveyor to carry out a report, he listed 65 faults, stating my kitchen was fitted to a very poor standard. The surveyor said the kitchen needs to be taken out and refitted properly, which John Lewis has refused… Read Full Review

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★★☆☆☆

“John Lewis kitchens go to a Mereway kitchens independent”

Written on: 12/05/2014 by Mathewb330 (1 review written)

The problem is the installation is not managed and who designed it in the beginner has no contact with the installers. The kitchens are fine it is bad planning and fitting. Fact, John Lewis kitchens are made by Mereway a very good English company that have a good range including hand finished oak and painted ranges, modern clean line Italian inspired that are far better than any German range. 1) Go to an independent kitchen company who will plan, design and install all with their own team of… Read Full Review

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Seabreezehotel37's Comment

Written on: 09/06/2014

I have had a similar experience my John Lewis kitchen was not fitted symmetrical

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★★★☆☆

“Find an Installer”

Written on: 08/01/2014

Why I would never buy a kitchen from John Lewis again As I sat down in John Lewis and said that we would like to buy a kitchen I thought, well it’s a lot of money but we are in good hands. We fondly imagined that at the start of one week we would have a shabby old kitchen and at the end of the week we would have a bright new one. It has been three months of disruption the kitchen is almost finished. John Lewis are quite familiar with installations requiring rectification work and warn you… Read Full Review

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★★☆☆☆

“John Lewis - Mereway kitchens”

Written on: 03/01/2014

We were going to purchase our Mereway kitchen through John Lewis but were put off firstly by the price and secondly be the JL fitting reviews. We decided to contact Wentworth Kitchens in Amersham and wee so impressed with their advice we purchased our Mereway kitchen (British made) through them. What a fantastic job by their fitter and we also saved a few thousand pounds, a bonus. The kitchen units are great, arrived fully assembled and are very sturdy. Also we got a great choice of… Read Full Review

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★★☆☆☆

“John Lewis (Peter Jones) kitchen disappointment”

Written on: 06/11/2013 by AndreaL99 (1 review written)

I am still only halfway my JL (Peter Jones) kitchen being installed. We chose JL as we wanted to avoid problems. So far -shelf depth is a complete surprise about which we were never told - we told them our main priority for the kitchen was to double our cupboard space and that we were comparing vs. Ikea (which has significantly deeper shelves). They never told us on their visits that their shelf depth was so small compared to our previous shelves - we can't even fit our normal sized dinner… Read Full Review

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Chodgson's Response to AndreaL99's Review

Written on: 11/11/2013

We had similar problems. First of all, they changed the delivery date of the units without telling us. So I sat in an entire morning waiting for them to be delivered until a series of phone calls established that the date had been changed. Their delivery men were incredibly rude - one told me off for not advising that the address was a first floor flat. (why should I advise them? The job was assigned to them via the JL kitchen designer). We had a huge problem with the installation of the floor - scheduled to go down before the units. When their (sub-contracted) floor installers arrived, they said the floor could not be installed without significant preparation, which had not been done. We had no idea this needed to be done. The woman we spoke to at the kitchen department actually said, "Well, we would have no idea the floor needed preparation. That would be your responsibility." I said, "The reason we had your JL designer come out and look at the site, was to advise us on excactly these issues. We are not kitchen/flooring experts." She was adamant and very glib about this - but in the end arranged for a sub-contractor to prepare the floor. It was all very stressful, as this fell on a weekend, and had to be completed before the schedule installation of the kitchen units and appliances. In the end it all got done, but it seems like after they had bagged the job via the designer, they just sub-contracted out the work and washed their hands of the entire job. NEVER AGAIN!

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★★☆☆☆

“Poor installation”

Written on: 26/03/2013

We had a john lewis kitchen installed 8 years ago. The fitting is subcontracted and whilst the quality of the units is ok, the fitting was very poor. The fitters came back on at least 3 occasions to try and put niggles right. Now eight years on, when the integrated dishwasher needed replacing, the full shoddy nature of the work became clear. My husband installed the replacement dishwasher and for the first time the door now opens properly without catching on the plinth. The integrated… Read Full Review

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Annamaria44's Comment

Written on: 11/07/2013

I'd vote zero stars for John Lewis installation! They came 5 times , each time forgetting something, our kitchen should have been completed and in use a month ago and we are still waiting for them to complete. Terrible organisation. My advice, avoid buying a kitchen at John Lewis. Absolutely!

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Scourfld's Comment

Written on: 16/09/2013

Zero is too many stars. Minus something is better. They supplied wrong unit plus failed properly to confirm order details. They fitted wrong units. Head designer started positively who promised remedial work replacement units in two weeks. A month later still not fitted. Indeed, day for fitting is tomorrow. They fail to respond to email to confirm fitting date until the day before when they delay. Head designer too busy travelling UK to answer email. Completely ridiculous and to be avoided. Expensive for such an under whelming service. Lack of attention to detail.

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Chodgson's Comment

Written on: 12/11/2013

Once they've got the job, they just don't care any more. They completely wash their hands of everything.

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Chodgson's Comment

Written on: 11/11/2013

We had a terrible experience. The JL designer who assessed the site, failed to tell us the floors needed special preparation before their (sub-contracted) floor installers could put down the floor. When this came to light on the scheduled day of the floor fitting, JL actually told us "We would have no idea about whether the floor needs preparation. That would be your responsibility." I told them, "The reason we had your 'expert' assess the site, is because we are not kitchen/flooring experts. After a huge dispute, they arranged a sub-contractor to prepare the floor in time for the installation ahead of the arrival of the units. Other things went wrong also. The delivery date of the units was changed without notifying us. So I spent a morning waiting for them to be delivered, only to discover the date had been changed. It was just a mess from start to finish and I would never buy a kitchen from John Lewis again.

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★☆☆☆☆

“Second rate kitchen”

Written on: 08/03/2013 by MIKEthefitter (1 review written)

Just finished fitting a john Lewis kitchen for a customer ,and can't believe the standard of the units that weren't broken . The quality was very poor and a lot of damage with some things missing. Buy at your peril ! Personally I would never buy one from john Lewis… Read Full Review

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★★☆☆☆

“Buyer beware”

Written on: 02/04/2012 by Tyr_Delas (1 review written)

I went with John lewis kitchens after gettting estimates from local tradesmen. I decided that John lewis was a brand I could trust. I was also impressed when they said they could handle all the plumbing and electrical work under the same John lewis team that would work together and therefore have a better finished product. This in the end was what made me decide to choose them. Problems started when I had to prompt work to happen, this became a running theme. The job was finished 2 months… Read Full Review

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★★★★☆

“Looked at purchasing a John Lewis kitchen earlier in...”

Written on: 26/11/2010 by marymullen (1 review written)

Looked at purchasing a John Lewis kitchen earlier in the year however after receiving the quotation I decided to have a look around and discovered that the kitchens supplied by Joh Lewis are from Wentworth.

I found a company on line that also supplies Wentworth kitchens and was amazed with the price difference.

I went through everything with the company to ensure the kitchen was exactly what I wanted and after a few weeks I finally purchased my new kitchen for almost £4000 less than my quote… Read Full Review

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Mumsio's Response to marymullen's Review

Written on: 26/04/2011

Very interested in your comments and went straight onto the site you mentioned. They didn't appear to have kitchen furniture to order on line. How did you go about ordering. Thanks Jane

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Guest's Response to marymullen's Review

Written on: 18/11/2011

Please don't use maloproducts - I made this mistake and they took nearly £10,000 from me and left me with nowhere to live. If I had my time over I would definitely have paid more to go to John Lewis because I ended up paying more than double to finish the mess he left me with.

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★★★★★

“We were delighted with our John Lewis kitchen. The...”

Written on: 22/09/2010

We were delighted with our John Lewis kitchen. The choice of appliances was excellent, the quality of the units and fitting were outstanding and the style was exactly what we wanted. The service was also fantastic; with such a complex project as fitting a kitchen into a newly-built kitchen area within a very old building there were bound to be hitches but John Lewis recovered from all issues very quickly. They also did forwards planning, coming on site to meet our builders to arrange… Read Full Review

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