I bought a symphony kitchen in 2018 and have had since day one units bubbling and they keep replacing I have now refused them to be changed anymore I am going to take this further, has anyone decided to fight this? Have had symphony kitchens out twice first time they say condensation even though I have two large windows and a door and an extractor fan in my kitchen, second visit came back inclusive. Told I’m the only complaint they have had!

As part of our kitchen package with Taylor Wimpey in our new built home, we were offered an upgrade to the Symphony range, we paid the price difference thinking it will last us a long time, how wrong were we? We moved into our new home in September 2022, since then we have had replacement cupboard doors and drawers & also contractors out (Taylor Wimpey own), who just tried to mask the issues. The cupboards kept cracking, the front of the cupboard peeling off & bubbling at the bottom. We have been in contact with developer (TW) who I should still have warranty with as the house is less than 2 years old. However, they refused to address the issue stating that Symphony has said it’s due to “water ingress”, Symphony has not come out to assess the issue. I would like the company to explain how some of the kitchen cupboards doors have water ingress as no water ever touches them! Obviously this is a design flaw but symphony will not admit it. If these units are not able to withstand a little bit of water or steam, they are obviously not up to standards or fit for purpose and definitely not worth the princely sum we paid. There are 2 people using the kitchen so it is not subjected to heavy usage. I wish I could attach photos to show how bad the quality really is!

Symphony kitchen’s products that we have installed in our house have been replaced about 3 times now. The doors keep bubbling and warping within two weeks in some cases. From below you can see quite a few people that have had the same issues and multiple replacements. When you discuss the matter with Symphony or the developer (Linden/Vistry) they make it sound like it’s never happened to anyone else before. We have had independent inspection providing us with confident analysis that the issues are manufacturer of defects and some caused in transportation. Very poor product, and poor and untrustworthy service from both Symphony and Liden/Vistry. They use any excuse possible.

Our kitchen was supplied in a new Redrow home. Shoddy and cheap. Plus despite the house only a year old the side panel is coming away. Both Redrow and Symphony have said it is not in warranty plus Symphony has said……. Regarding the query raised, looking at the image provided the panel has blown due to moisture ingress. Moisture ingress isn’t a warranty defect and therefor the works would be chargeable. So do not was your floor!!!! There is absolutely nothing good about this kitchen

We bought a Symphony kitchen 3 years ago and were very pleased, but now a fault has developed with one door and they don't want to know. They won't deal with me (a customer), or our supplier (who no longer has a Symphony account - wonder why!) and the local rep ignores everyone. Customer beware!

Bought a symphony kitchen through an independent kitchen company in July 2020. Within a few months I noticed a cupboard & 2 drawer fronts were warping. I contacted the kitchen company I bought it from & sent photosthey were very helpful & spoke to Symphony about my issue. Because of covid they did not come out to look but said I probably had a damp kitchen & this was the cause! They did agreed to replace the damaged fronts free of charge. However I have now in the last few days noticed another cupboard front is warping! The quaility of these kitchens is appalling. I now have to wipe down every cupboard every time someone goes into the kitchen in case a drop of water has got on them. These kitchens are not fit for purpose.

I have the Cranbrook (shaker style) kitchen from Symphony as part of a new build that we bought 18 months ago. We were given no specific instructions as to the care of the kitchen so once a week, the cupboards are wiped down with a damp cloth. However, these kitchens cannot deal with even the smallest amount of moisture - not from a damp cloth, accidental spill down the door when you're washing up even if it is wiped up straight away, any steam (so have your kettle in the middle of the kitchen floor if like us, your power points are only underneath cupboards...), dont cook with the windows closed, try not to boil anything in case a tiny bit of steam gets near the cupboards..... absolutely NO moisture which, in a kitchen, is pretty difficult. One wipe down a week with a soft, damp cloth has left mdf exposed along the grooves and the board swelling. This is on every single door. The quality is APALLING for a kitchen. Who makes cupboards that cannot tolerate a hint of moisure? I have always had Howdens and have never had this issue. Horrible, cheap cupboard doors. Save a bit more and go for something superior to these pieces of tat.

If I could give no stars I would. This company is an absolute disgrace and how they are still trading is beyond me. I moved into a new build taylor wimpey home in glasgow in nine 2018. Looking forward to a dream move into our home. It has been anything but, more like a nightmare. I am now about to have the same range of units replaced for the 4th time in 18 months and it has caused me and my family nothing but stress, not to mention waste months of our time. Having to take days off work to have fitters come to replace their unfit for purpose units again and again. And even at that they still managed to mess up how many doors were needed on one occasion. I am now at the stage where if this is not resolved amicably I will be contacting my lawyer and have already contacted the local media about this and also my local mp. Steer well clear of them. I would not wish this experience we have had on anyone.

We wanted a fitted kitchen to complete the modernisation of our recently purchased bungalow. We were given advice on which companies to choose but we were unhappy with their customer service and limited choice options. A friend advised going to MKM Scarborough, where we met with a person who helped us enormously with the design options. We selected a very modern range of units by Symphony having taken the time with her to look at different quality and price options. We decided on a mid-quality option and are very pleased with the result. Admittedly we had a very good fitter but even if we had not already chosen one, she would have been able to recommend several good quality fitters. (The one we had chosen was on the list.) We would recommend anyone thinking about a Symphony Kitchen to contact this person at MKM Scarborough for the best advice and guidance.

I purchased several doors etc from one of the top range selection, what did I get! almost half of the products damaged ! Oh yes they replaced them three times but it did not cover the cost of me having to have them fitted three times. Symphony's response; I was telephoned by who I believe to be a patronising accounts manager who said 'we did replace them' Lesson on ; YOU HAVE TO REPLACE THEM ( Sale of Goods and Services) Act. so if you are looking for a nice kitchen I believe B&Q or Homebase have excellent customer relations this has got to be worth more than a patronising company! Your choice but don't say i did not warn you.

Its not even worth one star this company. We moved to a new built home, persimmon homes. We paid for an upgrade kitchen and it's terribly rubbish . Kitchen are fallen Appart . I took photos sent to our customer care just 2 weeks after we moved in June and until today that rubbish company Symphony has not come down to have a look . The builders has come to check and has also took some pictures . We paid a fortune for an upgrade not for a rubbish job!!! You can get better cupboards at ikea . Our cupboard doors is not level ! Fridge cabinet door does not shut properly! Drawers not shut freely... chip on the door .. I can go on and on .. beware of Symphony if anyone going to move to a new home please ask who is building your kitchen . Don't pay for any upgrade!!!! Do your upgrade once you moved in . You can get nice bespoke carpenter out there! This was supposed to be our dream home.

This is the third time that Symphony has come out to sort out a problem they created in the first place, only having to leave AGAIN because they didn’t bring the right materials. I bought a flat in a new build complex and expected to have a few snags when I moved in. I did not expect for one side of my kitchen to be fitted at an angle meaning that the cupboard at the end cannot close and just hangs open all the time. Having reported that on day 1, I am still waiting for it to be fixed, 4 months down the line. They appeared to be very accommodating, it was their mistake in the first place, however have not actually fixed it yet. Instead time after time they have sent someone with the wrong materials (wrong size cupboard, no panels etc). We even rang and emailed to complain to which we received a reply that told us they were too losing out here as they are losing man hours?? Well sent the correct materials then!! What is this company doing??

You have now fitted my kitchen for the 3rd time while I moved out of the house for 2 days. Your brochure is truly an advertising misrepresentation of the truth. Your standards fall well below even DIY let alone any qualified tradesmen. I will not swear but you drag Jones Homes down by your inept, rubbish sub contracting. There is no quality control, pride or basic standards to the installation of your products You should report yourself to stading standards for a reality check and wake up call before no one uses your useless service.