Wickes Kitchens Reviews

Click here if this is your business
★★★☆☆
2.6 / 5
41% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Wickes Kitchens - Ask a question now

Media Gallery for Wickes Kitchens

Wickes Kitchens

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“our fantastic kitchen”

Written on: 31/03/2015 by BriceAllen (1 review written)

From the moment we waiked into the crawley branch of wickes we were impressed with the service the ladies were so helpful and friendly we then met the plasterer he did a great job the kitchen fitter fitted the large kitchen within 5 days he was very proffesional and friendly a tap we ordered was out of stock he went and bought another one far cheaper and just as nice overall a brilliant experience i would recommend wickes crawley to anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Excellent service apart from any replacements needed”

Written on: 25/03/2015

Dealt with the Maidstone branch of Wickes. Our designer was excellent, very patient and nothing was too much trouble. We decided to have Wickes fit the kitchen and our fitter was very good indeed. The electrician and tiler both supplied through our fitter were great. Delivery was on time when requested and they took on board we live on a narrow lane so a smaller vehicle was used for the delivery. We only have one complaint - they take ages to get anything not with the original order… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Not the quality that we were sold!”

Written on: 21/03/2015 by Henrydog2011 (2 reviews written)

Did a bit of homework and ended up with a wickes Amelia solid oak kitchen, 'all about quality' the salesman said. 'Solid wood' and 'best fitter/ installer', and best of all 'finished for Christmas' (eight weeks before). We will order extra so that nothing is missing, build in around your existing walls etc, make things fit well, they said all of that. The salesman came round to design, we went in and we did a deal based on what he promised. The Fitter came, we had to chase him, and he had to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Good but for support”

Written on: 16/03/2015 by nextst (1 review written)

Bought from the Norwich Branching with a promise of 12-14 week delivery.The main fitting, however, was not complete until 20 weeks with some items not fitted until 34 weeks. Product quality good and fitter excellent but the inflexible Wickes systems seemed incapable of resolving any problems quickly ie if the wrong item was sent the lead time for the replacement was the same as the original.The original time slip was caused by errors made by staff not seeming to know their own products. The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Plymouth branch”

Written on: 12/03/2015 by DarionRamirez407 (1 review written)

Would recommend the staff at Plymouth branch of Wickes kitchens,knew what they were doing,very helpful.Went to Wickes after reading Which report… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Proceed with caution!”

Written on: 07/03/2015 by Ann119 (1 review written)

Reading the other reviews on here has helped me feel that our experience was not an isolated one. Poor service from the start. Pushy planner, misleading marketing (read the small print - it's not 50% + 10% off : not all items, just cupboards), ok fitters, extra charges, poor pre and after sales support. Do: shop around, check what you are paying for (we found four items on quote we really didn't need), get your granite work tops from a specialist (Wickes add on xx% to price), hire your own… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“wickes Bad aftersales treatment”

Written on: 04/03/2015 by minaz (1 review written)

Waiting 2 weeks to get a leaking tap and loose plinth fixed. Been lied to and fobbed off. Losing 1litre of hot water every 7.5mins, been given false names by call centre staff making it difficult to complain. Unreliable installers, wish i had gone with b and q. Adam Riches does not think its a problem… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Wickes -let down by false promises”

Written on: 26/02/2015 by Nigel52 (4 reviews written)

Kitchen Sales/Designer was good but once money handed over that is when it all started to go wrong. Wrong items shipped, some damaged. Wickes contracted fitter ok but had to come back a few times for leaks etc. Main issue was we wanted to buy the granite top fro somewhere else but were pushed by Wickes saying that getting it all from them and getting them to fit it avoided any issues and finger pointing. How wrong they were. The granite had major flaws in it (we have had other granite… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Best kitchen ever !!!”

Written on: 17/02/2015 by Braxtonp31 (1 review written)

We are so pleased with our new Wickes Tiverton Bone Kitchen . It is so beautiful and stylish and very well made. We had the usual initial professional kitchen planner visit and then, 2 months later , we have just had it installed. It took just 2 weeks to complete and the fitter has done the most amazing high end finish. He was very friendly and professional , and really couldn't do enough for us. He is passionate about his work and it certainly shows. It has been a smooth process from start to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Harvi_P's Comment

Written on: 22/02/2015

Hi, was it the oak kitchen? We went to wickes this morning for a quote, it says that over 10k has been discounted, it seems too good to be true tbh, having second thoughts. What kind of work tops did you have?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Top quality and top installation ”

Written on: 21/01/2015 by Iqra3264 (1 review written)

I decided to get a Wickes Sofia kitchen. I had a b& q cook Lewis kitchen before this and it was shocking it fell apart within 6 years. I went to wickes and b and q, magent and wren for a quote. Magnet was shockingly expensive. I got stalked by the sales people in wren and walked out without a price. The designer from Wickes greeted us and let us have a browse after a while we approached him for a design appointment. He then came up with an amazing design and utilised the space. The quote from b… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgusted, and Made the biggest mistake of our life”

Written on: 20/01/2015 by Callahan451 (1 review written)

Had the worst experience Would request you not to buy your kitchen from wickets. My friend went to three kitchen companies, Wickes, Magnet and Howdens, Howdens were just not right for them. She went to Magnet and was very impressed but wicked pushed her and she fell for the deal produced by them, this was a start of her life's biggest nightmare! She regrets her decision every day, the kitchen is still not complete after two months... My friend is so upset that it's made her I'll. And she… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kazmire's Comment

Written on: 18/02/2015

Can you say which branch it was please? We're in the process of getting prices from Wickes also... Thanks.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Anna7111's Comment

Written on: 18/02/2015

Brighton and hove !

Davigdor road! We feel it's wickes on whole which has let us down!

Following out feedback Two friends have bought their kitchens from magnet portslade and what a difference in every aspect!

It all depends on who you are dealing with really! My friend said the lady in magnet and delivery people were great and had a two follow up calls from thier fitter! Whereas I am still waiting as we had a leak from the washing machine and had to get our own plumber to check it and had to pay to get it fixed ! We are planning on taking wickes to small claims court ... Good luck

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kazmire's Comment

Written on: 19/02/2015

Thanks for the quick reply. We're in south Wales... the experience so far is "ok" but there seem to be some gaps in the quote, and delayed responses to queries, which doesn't inspire us with confidence. Caught between a rock and a hard place, as the deal itself is fantastic... I could be seeing problems that aren't there...

I'm going to arrange another meeting with them to iron out the kinks in the quote, and also ask if there is a possibility of a customer testimonial, so we can actually hear from a previous recent customer who had a good experience.

Thanks again.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★★☆☆☆

“Poor service, poor attitude”

Written on: 16/01/2015 by Carolina221 (1 review written)

Our daughter decided to buy her kitchen from Wickes opting to use their full installing services. This was a huge mistake, the fitters and the person in charge of fitting were only interested in getting the job finished not in doing it properly. Once they removed the old kitchen (paid for as part of the installing service) one wall was found to have a nasty black mould on it, probably from a leaking washing machine from the previous owners. Instead of discussing what to do with the mould… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid at all cost”

Written on: 28/12/2014 by Oranda01 (1 review written)

Wickes sales people took £17000 of my money lied front start to finish. Miss measured my kitchen area so I ended up with a kitchen design I did not want but had no choice. Had fitted in sept 14,kitchen fitter if you want to call him a fitter to. Further £450.00 for extras I did not have but made me feel threatened, till I paid it. Cupboard doors put up side down. Kitchen pull out cupboard should not work properly. No kitchen handles for weeks. Kitchen fitter ran gas pipes even though was not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“What they offer... you don`t get”

Written on: 27/12/2014 by unfortunatelyacustomer (1 review written)

Bought a kitchen with a 5 year guarantee... fitted and then problems started. The water hose connection on the Washing Machine feed wasnt tight and leaked all over the cupboard, with had to be replaced. However the cupboard has never shut properly since. The cut/joins on the work surfaces were not sealed properly and both are now uneven. Floor tile collapsed . Floor tiles chipped where it wouldnt be logical or possible to be chipped.Cracked wall tile which probably was cut badly.Sink badly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Do independent installation”

Written on: 24/12/2014

We bought in their January sale 2014. Tiverton Bone kitchen units and Magna Coffee Melange work tops. Their design service was good although wanting us to buy lots of extras. We chose not to start the installation until May due to other building work. This gave us time to review and cancel many of the extras and change the design a bit. Have to say the Wicks designer was very patient. The fitter they supplied was good, he was also doing some building work for us and everything passed building… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“A lot depends on your fitter”

Written on: 30/11/2014 by hawk1968 (1 review written)

I have just had my kitchen fitted the quality of the kitchen materials are good but you get what you pay for I suppose the fitter we had was a master craftsman taking time to explain things offer suggestions he even rejected a door panel because the finish was not to his standards he had a replacement next day by courier also he refused to add two pieces of kick board to make a length a new length has been ordered they did try to charge me but the fitter told me to tell then to take out of the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“New kitchen installation”

Written on: 26/11/2014 by PaulineGosling (1 review written)

Having had my new kitchen fitted at the end of June - during which time the fitter drilled through to my front room and cut through my vertical blind - I waited months for the long list of remedial works to be done. There is still one outstanding matter and the fitter should have been arriving at 8 a.m. today! It is now 10.50 and I have emailed Wickes but had no reply. I have also tried phoning Wickes Catford store, the sales person involved, the Regional Installations Manager and the fitter… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“its got our name on ( useless)”

Written on: 19/11/2014 by wfRose413 (1 review written)

kitchen designer calls and measures up.delivery set and the van is too big to deliver, we pospone kitchen fitters, next delivery wickes forget to put kitchen on van, we cannot cancel fitters again so insist on courier this comes the following day, fitter starts work and guess what! the sink is missing along with other parts, next day we get the parts we asked for but then find out we have been charged over £150-00p for parts not needed surplus to requirment, but in the end a kitchen is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“ kitchen purchased from Hinckley fitted by Baileys...”

Written on: 24/10/2014 by Ruthwareham (1 review written)

Wickes were never pushy from the start plus they were able to do everything from fitting to plastering. Everyone was so helpful and gave sound sensible advice. The kitchen arrived on time, pleasant delivery guys, and then the fitters arrived 2 days later. They were absolutely brilliant, cleaned up each day and answered all our questions happily.. We are thrilled. Ruth and Dave Wareham… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Oranda01's Response to Ruthwareham's Review

Written on: 28/12/2014

Mmmmmm you was the lucky one

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★☆☆☆

“poor qulaity”

Written on: 19/10/2014 by piDowd250 (1 review written)

Having purchased a Wickes Amelia kitchen in October 2013, which has been stored waiting for us to install, we are disappointed with the quality of the carcasses used. The unit under the sink has been in place less than a week and already the front edge at the bottom face is lifting, this is despite a huge amount of care being taken to ensure the surfaces were kept dry. Nearly every carcass has a chip in it and the work tops we bo8ught are poor. Having spent the same money we would have done… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview