Wickes Kitchens Reviews

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Wickes Kitchens

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Latest Reviews

★★☆☆☆

“Don't bother with Wickes Kitchens (Longwell Green....”

Written on: 14/09/2017 by beClayton500 (1 review written)

Just don't!! Our kithcen was started on the 4th May, its now 14 September and due Wickes c - - kups its still not finished (awainting painting) Most ofthe trades that worked on our kitchen were fine, However the 'main contractor' caused us nothing but problems. Anyhow we agreed with Wickes that they would pay us some compensation which was agreed over the phone. The cheque turned up today and it is not the even close to the amout agreed. It's like pulling bloody teeth try to work with these… Read Full Review

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★☆☆☆☆

“No more Wickes”

Written on: 05/09/2017 by Jintray (4 reviews written)

Today I had the worst experince in any shop ever, in Wickes. The staff were unhelpful and reluctant but also resentful and even aggressive. I am finished with Wickes… Read Full Review

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★☆☆☆☆

“wicks Kitchens Installation”

Written on: 31/08/2017 by Onestops (1 review written)

I had bitter experience with wicks kitchen installations .Very Poor service Kitchen units are put at different heights, refused to remove them finally caved in after reporting Furniture Ombudsman. Kitchen fitter is below average.We paid 2200 for kitchen fitting installation still they want to charge for plumbing and electrical connection to ovens and Gas connection as they call them specialist services.It is day light robbery. Kitchen units should purchase from them and independent fitter to… Read Full Review

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★☆☆☆☆

“Wish I hadn't Bothered: Nightmare ”

Written on: 24/08/2017 by usAguirre160 (1 review written)

Firstly sales patter very good. Ordered kitchen and they delivered it but lorry drove over my lawn and my neighbours lawn causing significant damage. Driver never stopped and drove off. Wickes Kitchen fitters were left to fit kitchen as my wife and I were working. Treated our Kitchen like a building site toilet had to be cleaned twice as they obviously missed the pan. They were sawing wood in the house which was covered in dust. They dragged our wine fridge across the floor damaging our… Read Full Review

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★☆☆☆☆

“Go Elsewhere”

Written on: 18/08/2017 by 1954MacKay (1 review written)

Kitchen doors blew after 4 years, customer service useless, all my fault for getting the doors wet!!!!! don't waste your money absolute rubbish. Kitchen still under guarantee but wicks don't want to know. PLEASE AVOID THIS MDF/CHIPBOARD RUBBISH… Read Full Review

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★★★★☆

“Customer Service”

Written on: 17/08/2017

I recently visited your store, Ravenside, North Circular Road with not much hope of having my issues resolved going by past experience. After waiting for sometime, the person I dealt with became available to assist. I must congratulate him on his professional attitude and friendly approach in the way he methodically went through each issue on my invoice which I knew was not correct. He was very patient, took his time and explained everything ensuring I understood and was happy with what each… Read Full Review

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★★☆☆☆

“please be honest wicks staff”

Written on: 08/08/2017 by Garnerzw452 (1 review written)

what is wrong with wicks staff in worksop when they say they will ring you, don't believe them. so I had a £10500 .00 kitchen of wicks and first let me tell you the fitters they employ will add many extras to your bill even though they are getting £2500.00 to fit the kitchen there will be lots of other cost .. I'm still waiting for some doors to be delivered and this is after I had to do all the ringing round wicks customer team , because worksop wicks were the kitchen was brought from don't… Read Full Review

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★☆☆☆☆

“Avoid at ALL costs ”

Written on: 07/08/2017 by Priceud216 (1 review written)

The design was totally misjudged and mismeaured. The sink designed to fit into the work top fell on top of the dishwasher, I had to go and purchase a different sink and carry it home myself. The oven extractor didn't fit between the wall units. I have just ordered a new one. Had to cancel the Sheridans work tops due to sink area totally measured incorrectly. I bought new quartz tops at a local marble dealer. Every cabinet needed to be cut to size as it was incorrect. Wickes in… Read Full Review

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★★★★☆

“better than i could of wished for”

Written on: 18/07/2017

I will not mention names but from the design team the two fitters big thank you we are so pleased some items were delived late but it was not a problem for me its one of the most important living spaces of all the heart of the home the whole family can cook eat drink laugh and be happy jut like I feel every time I walk in my kitchen thanks wickes my kitchen was from the Beverley near hull… Read Full Review

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★☆☆☆☆

“Terrible from start to finish”

Written on: 10/07/2017 by chrish872 (1 review written)

My mother purchased a kitchen from Wickes. It took 3 months to be fitted. So an elderly lady was left without and oven and hob for far too long. Quite terrible really. However after the installation was "finished" the problems began to arise further. The tiling had been done to a terrible standard. Plug sockets didnt match. the floor was laid on top of the old one yet the kitchen door wasnt re hung so it scraped the new floor. I complained in November 2016 and its taken till now to get someone… Read Full Review

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★★☆☆☆

“Not at all happy - misled all the way through ”

Written on: 10/07/2017 by cjones21 (1 review written)

We ordered a kitchen from Wickes Stevenage. We placed an order for a £9,000 kitchen of which £3,000 was installation. We were told that the fitter  would be in touch and do a site visit, which he did. He was doing everything for us (or getting people in) and he gave my husband a sheet of paper which he had to sign which was for just over £3,000. He started the job 4 days earlier to supposedly help us out but all it did was leave me an extra weekend with out a kitchen to use. My husband… Read Full Review

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Doc747's Response to cjones21's Review

Written on: 08/08/2017

wow your story sounds just like mine , as I write I'm waiting for another kitchen door to be delivered and a AEG engineer to come look at my cooker hood , and that's part of my problems

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★☆☆☆☆

“delivery terrible doint turn up when surposeto”

Written on: 17/06/2017 by LeilaRyan (1 review written)

Delivery is terrible they make out they getstuck down streetwhat aload of lies we looked and they were no where to be seen… Read Full Review

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★☆☆☆☆

“Never ever buy a wickes kitchen ”

Written on: 13/06/2017 by xwDaugherty341 (1 review written)

Horrible experiences, from logistics to after sales services. I regret it… Read Full Review

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★★★☆☆

“delivery service awful”

Written on: 06/05/2017 by nig1972 (1 review written)

We purchased a kitchen and waited 2 months for a recommended installer. The kitchen itself is nice however Wickes have messed up missing lots of parts mainly the appliances. Some of the kitchen was missing and when they sent out replacements they were wrong. 4 weeks in and the kitchen still is not finished when we were told 4 days. Not impressed… Read Full Review

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★★★★☆

“We have just had a Wickes kitchen installed, and are...”

Written on: 04/05/2017

We have just had a Wickes kitchen installed, and are delighted with it. I was slightly anxious after reading some of the bad reviews, but can honestly say that our experience has been very positive. From first visiting the showroom and speaking to the Design Consultant, everyone has been extremely helpful. If we left messages, they were promptly responded to, and we were kept informed of each step with letters,phone calls and text messages. We also had phone calls to check that everything was… Read Full Review

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★★★★★

“Worth the wait”

Written on: 27/04/2017 by Charlieandlola (1 review written)

It is hard not to mention names, as I am certain that the attention to detail by individuals, particularly the father and son fitting team working on my job, makes all the difference. The expert fitters breathed life into the plans, and the finished installation is even better than we had hoped. The fitters worked very hard, and always left the room clean and tidy. I particularly liked the suggestions the fitters made about lighting, and the project management, as lots of jobs, such as… Read Full Review

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★☆☆☆☆

“Twelve months”

Written on: 25/04/2017 by CoryGraves (1 review written)

After only twelve months fridge broken....doors dropped absolutely shocking and amazingly cannot get through to get corrected!… Read Full Review

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★☆☆☆☆

“"Let's Do It Right"... Ooops, we mean "Wrong"”

Written on: 07/04/2017 by Kelleher239 (1 review written)

Firstly I need to point out that I have not purchased from Wickes, I am simply the innocent neighbour of someone that did. So, how can I give this terrible company one star? Well, it's quite simple really - because over a month ago I had the audacity to complain to them about their HGV driver who felt it appropriate to drive over part of my front lawn leaving deep tyre impressions that are still there even though more than four weeks have passed. It may seem trivial I know, but as far as I am… Read Full Review

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★☆☆☆☆

“Let's Do It Right”

Written on: 20/03/2017 by Zamalek (1 review written)

Despite having a previously negative experience with Wickes, we decided to go ahead and purchase a new kitchen, paying up front and in full. What a mistake. We should have considered the experience and looked at this company’s feedback prior to moving forward. When something seems too good to be true, it generally is. I will not bore readers over the full details only to say BEWARE! Beware the unreasonable and inflated appliance costs allowing an alleged discount. Beware the unprofessional… Read Full Review

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★☆☆☆☆

“Blown Work Top”

Written on: 08/02/2017 by Millburn (1 review written)

I have had my kitchen worktops installed since just before Christmas. I brought the white square edged tops which looked really nice. I noticed at the weekend the top above the dishwasher had started to come apart. Contacted Wickes who asked me to send in pictures. Had a call from Wickes today saying the company that make the work tops will not replace them as its water damage!!!!! Wickes as a gesture of good will will replace them but not pay me to get someone to re fit them. This is… Read Full Review

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