Wickes Kitchens Reviews

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★★★☆☆
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Wickes Kitchens

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Latest Reviews

★☆☆☆☆

“wickes Bad aftersales treatment”

Written on: 04/03/2015 by minaz (1 review written)

Waiting 2 weeks to get a leaking tap and loose plinth fixed. Been lied to and fobbed off. Losing 1litre of hot water every 7.5mins, been given false names by call centre staff making it difficult to complain. Unreliable installers, wish i had gone with b and q. Adam Riches does not think its a problem… Read Full Review

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★★☆☆☆

“Wickes -let down by false promises”

Written on: 26/02/2015 by Nigel52 (4 reviews written)

Kitchen Sales/Designer was good but once money handed over that is when it all started to go wrong. Wrong items shipped, some damaged. Wickes contracted fitter ok but had to come back a few times for leaks etc. Main issue was we wanted to buy the granite top fro somewhere else but were pushed by Wickes saying that getting it all from them and getting them to fit it avoided any issues and finger pointing. How wrong they were. The granite had major flaws in it (we have had other granite… Read Full Review

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★★★★★

“Best kitchen ever !!!”

Written on: 17/02/2015 by Braxtonp31 (1 review written)

We are so pleased with our new Wickes Tiverton Bone Kitchen . It is so beautiful and stylish and very well made. We had the usual initial professional kitchen planner visit and then, 2 months later , we have just had it installed. It took just 2 weeks to complete and the fitter has done the most amazing high end finish. He was very friendly and professional , and really couldn't do enough for us. He is passionate about his work and it certainly shows. It has been a smooth process from start to… Read Full Review

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Harvi_P's Comment

Written on: 22/02/2015

Hi, was it the oak kitchen? We went to wickes this morning for a quote, it says that over 10k has been discounted, it seems too good to be true tbh, having second thoughts. What kind of work tops did you have?

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★★★★★

“Top quality and top installation ”

Written on: 21/01/2015 by Iqra3264 (1 review written)

I decided to get a Wickes Sofia kitchen. I had a b& q cook Lewis kitchen before this and it was shocking it fell apart within 6 years. I went to wickes and b and q, magent and wren for a quote. Magnet was shockingly expensive. I got stalked by the sales people in wren and walked out without a price. The designer from Wickes greeted us and let us have a browse after a while we approached him for a design appointment. He then came up with an amazing design and utilised the space. The quote from b… Read Full Review

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★☆☆☆☆

“Disgusted, and Made the biggest mistake of our life”

Written on: 20/01/2015 by Callahan451 (1 review written)

Had the worst experience Would request you not to buy your kitchen from wickets. My friend went to three kitchen companies, Wickes, Magnet and Howdens, Howdens were just not right for them. She went to Magnet and was very impressed but wicked pushed her and she fell for the deal produced by them, this was a start of her life's biggest nightmare! She regrets her decision every day, the kitchen is still not complete after two months... My friend is so upset that it's made her I'll. And she… Read Full Review

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Kazmire's Comment

Written on: 18/02/2015

Can you say which branch it was please? We're in the process of getting prices from Wickes also... Thanks.

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Anna7111's Comment

Written on: 18/02/2015

Brighton and hove !

Davigdor road! We feel it's wickes on whole which has let us down!

Following out feedback Two friends have bought their kitchens from magnet portslade and what a difference in every aspect!

It all depends on who you are dealing with really! My friend said the lady in magnet and delivery people were great and had a two follow up calls from thier fitter! Whereas I am still waiting as we had a leak from the washing machine and had to get our own plumber to check it and had to pay to get it fixed ! We are planning on taking wickes to small claims court ... Good luck

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Kazmire's Comment

Written on: 19/02/2015

Thanks for the quick reply. We're in south Wales... the experience so far is "ok" but there seem to be some gaps in the quote, and delayed responses to queries, which doesn't inspire us with confidence. Caught between a rock and a hard place, as the deal itself is fantastic... I could be seeing problems that aren't there...

I'm going to arrange another meeting with them to iron out the kinks in the quote, and also ask if there is a possibility of a customer testimonial, so we can actually hear from a previous recent customer who had a good experience.

Thanks again.

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★★☆☆☆

“Poor service, poor attitude”

Written on: 16/01/2015 by Carolina221 (1 review written)

Our daughter decided to buy her kitchen from Wickes opting to use their full installing services. This was a huge mistake, the fitters and the person in charge of fitting were only interested in getting the job finished not in doing it properly. Once they removed the old kitchen (paid for as part of the installing service) one wall was found to have a nasty black mould on it, probably from a leaking washing machine from the previous owners. Instead of discussing what to do with the mould… Read Full Review

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★☆☆☆☆

“Avoid at all cost”

Written on: 28/12/2014 by Oranda01 (1 review written)

Wickes sales people took £17000 of my money lied front start to finish. Miss measured my kitchen area so I ended up with a kitchen design I did not want but had no choice. Had fitted in sept 14,kitchen fitter if you want to call him a fitter to. Further £450.00 for extras I did not have but made me feel threatened, till I paid it. Cupboard doors put up side down. Kitchen pull out cupboard should not work properly. No kitchen handles for weeks. Kitchen fitter ran gas pipes even though was not… Read Full Review

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★★☆☆☆

“What they offer... you don`t get”

Written on: 27/12/2014 by unfortunatelyacustomer (1 review written)

Bought a kitchen with a 5 year guarantee... fitted and then problems started. The water hose connection on the Washing Machine feed wasnt tight and leaked all over the cupboard, with had to be replaced. However the cupboard has never shut properly since. The cut/joins on the work surfaces were not sealed properly and both are now uneven. Floor tile collapsed . Floor tiles chipped where it wouldnt be logical or possible to be chipped.Cracked wall tile which probably was cut badly.Sink badly… Read Full Review

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★★★☆☆

“Do independent installation”

Written on: 24/12/2014

We bought in their January sale 2014. Tiverton Bone kitchen units and Magna Coffee Melange work tops. Their design service was good although wanting us to buy lots of extras. We chose not to start the installation until May due to other building work. This gave us time to review and cancel many of the extras and change the design a bit. Have to say the Wicks designer was very patient. The fitter they supplied was good, he was also doing some building work for us and everything passed building… Read Full Review

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★★★★★

“A lot depends on your fitter”

Written on: 30/11/2014 by hawk1968 (1 review written)

I have just had my kitchen fitted the quality of the kitchen materials are good but you get what you pay for I suppose the fitter we had was a master craftsman taking time to explain things offer suggestions he even rejected a door panel because the finish was not to his standards he had a replacement next day by courier also he refused to add two pieces of kick board to make a length a new length has been ordered they did try to charge me but the fitter told me to tell then to take out of the… Read Full Review

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★☆☆☆☆

“New kitchen installation”

Written on: 26/11/2014 by PaulineGosling (1 review written)

Having had my new kitchen fitted at the end of June - during which time the fitter drilled through to my front room and cut through my vertical blind - I waited months for the long list of remedial works to be done. There is still one outstanding matter and the fitter should have been arriving at 8 a.m. today! It is now 10.50 and I have emailed Wickes but had no reply. I have also tried phoning Wickes Catford store, the sales person involved, the Regional Installations Manager and the fitter… Read Full Review

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★☆☆☆☆

“its got our name on ( useless)”

Written on: 19/11/2014 by wfRose413 (1 review written)

kitchen designer calls and measures up.delivery set and the van is too big to deliver, we pospone kitchen fitters, next delivery wickes forget to put kitchen on van, we cannot cancel fitters again so insist on courier this comes the following day, fitter starts work and guess what! the sink is missing along with other parts, next day we get the parts we asked for but then find out we have been charged over £150-00p for parts not needed surplus to requirment, but in the end a kitchen is… Read Full Review

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★★★★★

“ kitchen purchased from Hinckley fitted by Baileys...”

Written on: 24/10/2014 by Ruthwareham (1 review written)

Wickes were never pushy from the start plus they were able to do everything from fitting to plastering. Everyone was so helpful and gave sound sensible advice. The kitchen arrived on time, pleasant delivery guys, and then the fitters arrived 2 days later. They were absolutely brilliant, cleaned up each day and answered all our questions happily.. We are thrilled. Ruth and Dave Wareham… Read Full Review

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Oranda01's Response to Ruthwareham's Review

Written on: 28/12/2014

Mmmmmm you was the lucky one

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★★☆☆☆

“poor qulaity”

Written on: 19/10/2014 by piDowd250 (1 review written)

Having purchased a Wickes Amelia kitchen in October 2013, which has been stored waiting for us to install, we are disappointed with the quality of the carcasses used. The unit under the sink has been in place less than a week and already the front edge at the bottom face is lifting, this is despite a huge amount of care being taken to ensure the surfaces were kept dry. Nearly every carcass has a chip in it and the work tops we bo8ught are poor. Having spent the same money we would have done… Read Full Review

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★☆☆☆☆

“Consumers beware when buying from Wickes”

Written on: 30/09/2014 by Clevelandpy168 (1 review written)

Did you know that in the small print Wickes have 6 months to deliver and install your kitchen? So when you spend over £20k and they 'forget' to order the final door they value the compensation at £100 (not enough for one flight to get away for a while!) In addition they belittle the fact that you have to look at the boiler and cupboard surround for 6 months due to their incompetence in ordering. I would have thought that ordering was a basic skill of any of their staff. Training… Read Full Review

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★★☆☆☆

“Ordering a Wickes Kitchen”

Written on: 19/09/2014 by Kevin248 (1 review written)

The Wickes Heritage Kitchen units are fine, good quality for the price but the Wickes Service is very poor. Firstly a unit was missing from the order, it failed to turn up for the following 2 times and then turned up as a base unit not a wall unit. It is now turning up 5 days after my fitters (who are doing a great job) will have finished and moved on to another job, how can Wickes get it so wrong! I would sadly not recommend anyone having a Wickes kitchen due to the very poor service by… Read Full Review

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★★★☆☆

“AFTER SALES SERVICE WHAT A JOKE”

Written on: 15/09/2014 by Stillwaiting01 (1 review written)

Our kitchen was three days late in being installed, not a good start, however once the fitters arrived they worked hard in stifling weather. Overall the fitters were extremely nice young men from Leicester, my only complaint about them was being left over the weekend with no sink. All in all we are really pleased with the kitchen and the units look great. Our problem Is with the staff at the Wickes branch in Hinckley, even after speaking to customer services we had to wait 2/3 weeks for the… Read Full Review

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★☆☆☆☆

“Memphis Kitchen door”

Written on: 30/08/2014 by CassieClayton374 (1 review written)

Wickes I believe are trying to screw every penny out of its customers and doesnt give a damn. my daughter damaged one of our kitchen cupboard doors so I went to our local store in Hemel Hempstead and found that it doesnt sell the doors on there own you have to buy a complete cabinet at a cost of £70. Why cant they sell the doors seperately?????? Even the sales assistant laughed and agreed it was a joke they dont sell replacement doors. Do not use wickes for anything, I found them very… Read Full Review

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Graemelees's Comment

Written on: 09/11/2014

The doors come from a company called Gower you can contact them direct.

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★★☆☆☆

“Ruined my mood!!!”

Written on: 16/08/2014 by Joannereview (1 review written)

Today I returned to Wickes for a Kitchen design appointment after the advisor had been to my home and measured up a few weeks ago. When I arrived he did not seem in the best of moods and was unprepared, he did not realise it was a second appointment and took quite a while to dig out the measurement from his visit. Although at first this did not annoy me as accidents do happen and we all know what it can be like when it's busy at work. However, he then didn't seem to want to spend much time… Read Full Review

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★☆☆☆☆

“NOT A VERY PLEASANT EXPERIENCE!”

Written on: 15/08/2014

WICKES.THE LAST PLACE TO BUY A KITCHEN FROM AND THE FITTERS ARE SOMETHING ELSE!!!!! I had the job of over seeing a new kitchen for an elderly lady. What with kitchen units, appliances and accessories being delivered over a 3/4 week span and not all at once as you would expect. A lot of items did not arrive at all until several phone calls and visits to the store. The elderly lady was left with just her old cooker connected and no water in the kitchen for 3 WEEKS. This was the worst experience… Read Full Review

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