Wickes Kitchens Reviews

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Wickes Kitchens

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Latest Reviews

★★☆☆☆

“What they offer... you don`t get”

Written on: 27/12/2014 by unfortunatelyacustomer (1 review written)

Bought a kitchen with a 5 year guarantee... fitted and then problems started. The water hose connection on the Washing Machine feed wasnt tight and leaked all over the cupboard, with had to be replaced. However the cupboard has never shut properly since. The cut/joins on the work surfaces were not sealed properly and both are now uneven. Floor tile collapsed . Floor tiles chipped where it wouldnt be logical or possible to be chipped.Cracked wall tile which probably was cut badly.Sink badly… Read Full Review

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★★★☆☆

“Do independent installation”

Written on: 24/12/2014

We bought in their January sale 2014. Tiverton Bone kitchen units and Magna Coffee Melange work tops. Their design service was good although wanting us to buy lots of extras. We chose not to start the installation until May due to other building work. This gave us time to review and cancel many of the extras and change the design a bit. Have to say the Wicks designer was very patient. The fitter they supplied was good, he was also doing some building work for us and everything passed building… Read Full Review

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★★★★★

“A lot depends on your fitter”

Written on: 30/11/2014 by hawk1968 (1 review written)

I have just had my kitchen fitted the quality of the kitchen materials are good but you get what you pay for I suppose the fitter we had was a master craftsman taking time to explain things offer suggestions he even rejected a door panel because the finish was not to his standards he had a replacement next day by courier also he refused to add two pieces of kick board to make a length a new length has been ordered they did try to charge me but the fitter told me to tell then to take out of the… Read Full Review

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★☆☆☆☆

“New kitchen installation”

Written on: 26/11/2014 by PaulineGosling (1 review written)

Having had my new kitchen fitted at the end of June - during which time the fitter drilled through to my front room and cut through my vertical blind - I waited months for the long list of remedial works to be done. There is still one outstanding matter and the fitter should have been arriving at 8 a.m. today! It is now 10.50 and I have emailed Wickes but had no reply. I have also tried phoning Wickes Catford store, the sales person involved, the Regional Installations Manager and the fitter… Read Full Review

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★☆☆☆☆

“its got our name on ( useless)”

Written on: 19/11/2014 by wfRose413 (1 review written)

kitchen designer calls and measures up.delivery set and the van is too big to deliver, we pospone kitchen fitters, next delivery wickes forget to put kitchen on van, we cannot cancel fitters again so insist on courier this comes the following day, fitter starts work and guess what! the sink is missing along with other parts, next day we get the parts we asked for but then find out we have been charged over £150-00p for parts not needed surplus to requirment, but in the end a kitchen is… Read Full Review

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★★★★★

“ kitchen purchased from Hinckley fitted by Baileys...”

Written on: 24/10/2014 by Ruthwareham (1 review written)

Wickes were never pushy from the start plus they were able to do everything from fitting to plastering. Everyone was so helpful and gave sound sensible advice. The kitchen arrived on time, pleasant delivery guys, and then the fitters arrived 2 days later. They were absolutely brilliant, cleaned up each day and answered all our questions happily.. We are thrilled. Ruth and Dave Wareham… Read Full Review

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★★☆☆☆

“poor qulaity”

Written on: 19/10/2014 by piDowd250 (1 review written)

Having purchased a Wickes Amelia kitchen in October 2013, which has been stored waiting for us to install, we are disappointed with the quality of the carcasses used. The unit under the sink has been in place less than a week and already the front edge at the bottom face is lifting, this is despite a huge amount of care being taken to ensure the surfaces were kept dry. Nearly every carcass has a chip in it and the work tops we bo8ught are poor. Having spent the same money we would have done… Read Full Review

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★☆☆☆☆

“Consumers beware when buying from Wickes”

Written on: 30/09/2014 by Clevelandpy168 (1 review written)

Did you know that in the small print Wickes have 6 months to deliver and install your kitchen? So when you spend over £20k and they 'forget' to order the final door they value the compensation at £100 (not enough for one flight to get away for a while!) In addition they belittle the fact that you have to look at the boiler and cupboard surround for 6 months due to their incompetence in ordering. I would have thought that ordering was a basic skill of any of their staff. Training… Read Full Review

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★★☆☆☆

“Ordering a Wickes Kitchen”

Written on: 19/09/2014 by Kevin248 (1 review written)

The Wickes Heritage Kitchen units are fine, good quality for the price but the Wickes Service is very poor. Firstly a unit was missing from the order, it failed to turn up for the following 2 times and then turned up as a base unit not a wall unit. It is now turning up 5 days after my fitters (who are doing a great job) will have finished and moved on to another job, how can Wickes get it so wrong! I would sadly not recommend anyone having a Wickes kitchen due to the very poor service by… Read Full Review

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★★★☆☆

“AFTER SALES SERVICE WHAT A JOKE”

Written on: 15/09/2014 by Stillwaiting01 (1 review written)

Our kitchen was three days late in being installed, not a good start, however once the fitters arrived they worked hard in stifling weather. Overall the fitters were extremely nice young men from Leicester, my only complaint about them was being left over the weekend with no sink. All in all we are really pleased with the kitchen and the units look great. Our problem Is with the staff at the Wickes branch in Hinckley, even after speaking to customer services we had to wait 2/3 weeks for the… Read Full Review

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★☆☆☆☆

“Memphis Kitchen door”

Written on: 30/08/2014 by CassieClayton374 (1 review written)

Wickes I believe are trying to screw every penny out of its customers and doesnt give a damn. my daughter damaged one of our kitchen cupboard doors so I went to our local store in Hemel Hempstead and found that it doesnt sell the doors on there own you have to buy a complete cabinet at a cost of £70. Why cant they sell the doors seperately?????? Even the sales assistant laughed and agreed it was a joke they dont sell replacement doors. Do not use wickes for anything, I found them very… Read Full Review

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Graemelees's Comment

Written on: 09/11/2014

The doors come from a company called Gower you can contact them direct.

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★★☆☆☆

“Ruined my mood!!!”

Written on: 16/08/2014 by Joannereview (1 review written)

Today I returned to Wickes for a Kitchen design appointment after the advisor had been to my home and measured up a few weeks ago. When I arrived he did not seem in the best of moods and was unprepared, he did not realise it was a second appointment and took quite a while to dig out the measurement from his visit. Although at first this did not annoy me as accidents do happen and we all know what it can be like when it's busy at work. However, he then didn't seem to want to spend much time… Read Full Review

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★☆☆☆☆

“NOT A VERY PLEASANT EXPERIENCE!”

Written on: 15/08/2014

WICKES.THE LAST PLACE TO BUY A KITCHEN FROM AND THE FITTERS ARE SOMETHING ELSE!!!!! I had the job of over seeing a new kitchen for an elderly lady. What with kitchen units, appliances and accessories being delivered over a 3/4 week span and not all at once as you would expect. A lot of items did not arrive at all until several phone calls and visits to the store. The elderly lady was left with just her old cooker connected and no water in the kitchen for 3 WEEKS. This was the worst experience… Read Full Review

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★★★★★

“First class experience! ”

Written on: 07/08/2014 by lliz135 (1 review written)

This is the email we wrote to our design consultant at Wickes Cambridge after the completion of our newly fitted kitchen July 2014. To Wickes Cambridge, We are writing to let you know that we are delighted with our new kitchen! We were very impressed with your professionalism, creativity, design skills and care and attention to detail. It was a pleasure working with you. Thank you so much for selecting the fitters to fit our kitchen. We were impressed by their workmanship, good nature… Read Full Review

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Busyyear2015's Response to lliz135's Review

Written on: 11/09/2014

Wait a while... our base units and all skirting boards have absorbed water and need replacing, the kitchen is 9 months old.

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★☆☆☆☆

“Don't go there”

Written on: 02/08/2014 by HeidiCoyne (1 review written)

Half the units not delivered. Fitter came one day one and had to leave a there were no fittings to put together the parts that had arrive. The fitter must wish he had never got the job. The salesman who came round to the house and took measurements got them wrong!!! The fitter has worked his socks off this week making compromise after compromise to give me the kitchen I wanted. To cap it all I have got hundreds of pounds worth of goods that were not needed so will insist on refund. I will never… Read Full Review

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★☆☆☆☆

“Wickes=Absolutely disgraceful bunch of conmen”

Written on: 30/07/2014

Well what can I say about these bunch of inept , stupid patronising idiots. Well I'll start with the fitting . The guy we had was THE worst fitter I have ever seen in my entire life , he was that bad it was embarrassing . I've been in the building trade 30 years and found his laughable lies/excuses very irritating. My partner pleaded with me to have wickes fit the kitchen to get a 'professional ' job , and what a mistake it turned out to be. I have worked with kitchen fitters in the past so I… Read Full Review

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Rgdv's Comment

Written on: 15/10/2014

Can I ask what part of the country you are in?, iv jusr had wickes round to measure but iv also been watching cow boy builders this morning and decided to check out wickes reviews it doesn't look promising! ! Although it doesn't seem to matter what part of country people r in

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★☆☆☆☆

“Sales people have no product knowledge”

Written on: 30/07/2014

Took delivery of Wickes kitchen units. When putting together the units ie kitchen integral units there was no space behind to plug in/water outlet for dishwasher and washing machine. If we had known about this then we would have ordered the extra wide worktops somewhere else. On speaking to the sales people at Wickes they did not seem to have any product knowledge and did not receive any customer service at all. POOR POOR POOR… Read Full Review

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★☆☆☆☆

“Please don't ever, ever use this company!”

Written on: 29/07/2014 by Turrican (1 review written)

In short, - I order a kitchen (Stamford). - Over £600 worth of extra worktops were on the quote that only I noticed and had removed and refunded. - I ordered other worktops separately - the day of delivery I was told they had none in stock (despite the fact I arranged for delivery two weeks prior to this). I then discover there are 18 of the items in another branch of Wickes nearby, but Wickes refused to deliver them because this was not my local branch. Wickes helpfully suggested I could… Read Full Review

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★★★★★

“Couldn't be happier with our Wickes kitchen”

Written on: 25/07/2014

After reading a lot of negative reviews of Wickes kitchens, we were a little apprehensive, but were reassured by the high quality of the design service and the kitchens we saw on display at Wickes Ashford. The designer, was creative and helpful for finding an optimal design for us, and from there everything went smoothly. The delivery was perfectly on time and complete, the delivery guys were competent and respectful of the material, the installer designated by Wickes (CR Fitters) has been… Read Full Review

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★☆☆☆☆

“Missing items after booking kitchen 3 months in advance”

Written on: 18/07/2014 by Coleman153 (1 review written)

They called on the Friday before my kitchen was to fitted on the Monday to say certain items,such as upstands etc were out of stock. This means I will have to get my kitchen partly fitted,as I've booked my own fitter and I will have to search around for items elsewhere to finish the kitchen off.Did they offer me an immediate refund for the items they couldn't supply? Ofcourse not,I'm having to fight to get a refund.I ordered this kitchen three months ago! Thank god I'm not using their fitters… Read Full Review

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