Wickes Kitchens Reviews

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★★★☆☆
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Wickes Kitchens

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Latest Reviews

★☆☆☆☆

“Fitted kitchen”

Written on: 26/07/2015

hocking customer service. Fitted my kitchen, couldn't even measure it correctly. Caused over £1000 worth of damage to my property and wouldn't take responsibility for it. Plenty of damage caused to the kitchen they fitted. Uneven tiling… Read Full Review

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★★★★★

“Customer service 10 out of 10”

Written on: 20/06/2015 by Lyndee (2 reviews written)

Just over 6 years ago we purchased a kitchen from Wickes, a few months back we noticed that the laminate on two of the doors had blown. I wrote to the Customer Service team who must have rung me as soon as the letter arrived on their desk, they said there was a known fault on that set of doors but there was a new supplier and they would arrange to get a fitter to call and replace ALL of our doors and draw fronts. The Customer Service team rang me several times to check on whether the fitter… Read Full Review

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★☆☆☆☆

“Wickes”

Written on: 10/06/2015 by gray24 (1 review written)

My Parents ordered a kitchen in Jan 2015 and had to p[ay in full from wickes the kitchen units are very good and offered more than the other companies however that's where it stops, when the units arrived it was 6.30 am,they were told 2 fitters only 1 came, gas & electrician came a day later than they should. removal of rubbish in the hippo bag took 5 weeks, which was due to the collector only taking the bag would not touch items left out of the bag, wrongly fitted washer pipes which then gave… Read Full Review

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★★★★★

“Great customer service ”

Written on: 31/05/2015 by Kenny187 (1 review written)

The lady that was doing our kitchen project  did a great job with measuring our kitchen and making sure we were happy and pleased with our new kitchen. We would definitely recommend her services because she did an amazing job and made it look just how we wanted it to… Read Full Review

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★☆☆☆☆

“Guarantee not worth a pittance......”

Written on: 25/05/2015 by Weddy (1 review written)

After paying thousands of pounds for a Quartz worktop from wickes, they use a supplier called Sheridans who so say guarantee the worktop for 10yrs.... Now a crack has appeared they wash their hands of it saying it's not a manufacturing fault. And blame us for it.... We are now going to trading standard to fight them.. DONT EXPECT ANY GURANTEE TO BE HONOURED by wickes or Sheridans… Read Full Review

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★★☆☆☆

“Do not use”

Written on: 21/05/2015 by Marion.wroughton (1 review written)

Very dissatisfied with the granite which I paid £300,000. Arrived 7 hours late cut the granite in the kitchen covering all new kitchen and appliances in thick black dust they finally finished at 10pm after fitting asked me to sign then I noticed that there was a massive flaw in the granite after a year am still waiting for compensation not holding my breath would never use wickes again. Will now have to pay for new granite to be fitted. Granite company say not there problem wickes say not… Read Full Review

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★★★★☆

“Great quality kitchen”

Written on: 13/05/2015

I have just had my kitchen fitted from Wickes can't complain about quality of units . Fitter was exellent even went to pick up flooring for me. fitted in wee extra piece of skirting board that was missing, other tradesmen working with him , other joiner, electrician and plumber all done excellent work really pleased. only complaint was removal of rubbish took 3 phone calls and 2 weeks after pick up date before it was removed… Read Full Review

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★★★★★

“Wicked kitchen”

Written on: 08/05/2015 by Lydiao242 (1 review written)

We had our kitchen fitted in October 2013, had done most of the house and decided to do the kitchen, We did a look round to various other retailers and decided on Wickes, mainly because we liked the range, plus no pushy staff,from start to finish could not fault the service!!! Excellent help on the design, of the kitchen , I wanted a Belfast sink , but due to the units I was having , could have it ! So went for the next one down a lovely ceramic sink, loved the computer print out of the… Read Full Review

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★★★★★

“Fabulous!”

Written on: 27/04/2015 by TSSouthWales (1 review written)

Ordered from Newport South Wales store and decided to use their installation service. Whole kitchen refit including replastering ceiling and installing LED spotlights. Delivery turned up on time on Saturday 21st March 2015 for fitter to commence work on 23rd. Fitter and his father are a credit to their profession and we would engage them again. They were very attentive and considerate, coming up with some ideas too to make other parts of the kitchen look aesthetically pleasing. They worked… Read Full Review

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Shazcraddock's Response to TSSouthWales's Review

Written on: 03/05/2015

I live in Llanelli. Would the fitter work direct or do u have to go through wickes. If you'd rather not say on here, please would you mind emailing me. thanks so much

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★★☆☆☆

“Service not up to scratch ”

Written on: 09/04/2015 by Walkerf95 (1 review written)

Sales staff over ordered , got order wrong , forgot things and even after visiting the store to rectify this , it still wasn't done ! They ordered lorry too big to fit down my road for delivery , then had to reschedule , fitter was ok and did a good job but didn't finish the tiling which was promised by wickes , cost was double what wickes specified as again sales staff forgot to add stuff on . Never phoned me back when I had enquiries , took a week not 3 days to pick up rubbish from old… Read Full Review

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★★★★☆

“Mostly good but a few niggles”

Written on: 08/04/2015 by Slapathy (1 review written)

We had our kitchen fitted by Wickes at the beginning of January, straight after Christmas. The two fitters were really helpful and full of help & advice as I did quite a lot of the work myself. They took over a week to fit it, not bad considering their only charge was £360. I think the job was made harder as our house is a 1906 stone terrace in which the walls aren't very plumb or square. In general we are pleased with the quality of the kitchen and the workmanship but have one or two… Read Full Review

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★★★★★

“our fantastic kitchen”

Written on: 31/03/2015 by BriceAllen (1 review written)

From the moment we waiked into the crawley branch of wickes we were impressed with the service the ladies were so helpful and friendly we then met the plasterer he did a great job the kitchen fitter fitted the large kitchen within 5 days he was very proffesional and friendly a tap we ordered was out of stock he went and bought another one far cheaper and just as nice overall a brilliant experience i would recommend wickes crawley to anyone… Read Full Review

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★★★★☆

“Excellent service apart from any replacements needed”

Written on: 25/03/2015

Dealt with the Maidstone branch of Wickes. Our designer was excellent, very patient and nothing was too much trouble. We decided to have Wickes fit the kitchen and our fitter was very good indeed. The electrician and tiler both supplied through our fitter were great. Delivery was on time when requested and they took on board we live on a narrow lane so a smaller vehicle was used for the delivery. We only have one complaint - they take ages to get anything not with the original order… Read Full Review

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★★☆☆☆

“Not the quality that we were sold!”

Written on: 21/03/2015 by Henrydog2011 (2 reviews written)

Did a bit of homework and ended up with a wickes Amelia solid oak kitchen, 'all about quality' the salesman said. 'Solid wood' and 'best fitter/ installer', and best of all 'finished for Christmas' (eight weeks before). We will order extra so that nothing is missing, build in around your existing walls etc, make things fit well, they said all of that. The salesman came round to design, we went in and we did a deal based on what he promised. The Fitter came, we had to chase him, and he had to… Read Full Review

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★★★★☆

“Good but for support”

Written on: 16/03/2015 by nextst (1 review written)

Bought from the Norwich Branching with a promise of 12-14 week delivery.The main fitting, however, was not complete until 20 weeks with some items not fitted until 34 weeks. Product quality good and fitter excellent but the inflexible Wickes systems seemed incapable of resolving any problems quickly ie if the wrong item was sent the lead time for the replacement was the same as the original.The original time slip was caused by errors made by staff not seeming to know their own products. The… Read Full Review

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★★★★★

“Plymouth branch”

Written on: 12/03/2015 by DarionRamirez407 (1 review written)

Would recommend the staff at Plymouth branch of Wickes kitchens,knew what they were doing,very helpful.Went to Wickes after reading Which report… Read Full Review

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★★☆☆☆

“Proceed with caution!”

Written on: 07/03/2015 by Ann119 (1 review written)

Reading the other reviews on here has helped me feel that our experience was not an isolated one. Poor service from the start. Pushy planner, misleading marketing (read the small print - it's not 50% + 10% off : not all items, just cupboards), ok fitters, extra charges, poor pre and after sales support. Do: shop around, check what you are paying for (we found four items on quote we really didn't need), get your granite work tops from a specialist (Wickes add on xx% to price), hire your own… Read Full Review

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★☆☆☆☆

“wickes Bad aftersales treatment”

Written on: 04/03/2015 by minaz (1 review written)

Waiting 2 weeks to get a leaking tap and loose plinth fixed. Been lied to and fobbed off. Losing 1litre of hot water every 7.5mins, been given false names by call centre staff making it difficult to complain. Unreliable installers, wish i had gone with b and q. Adam Riches does not think its a problem… Read Full Review

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★★☆☆☆

“Wickes -let down by false promises”

Written on: 26/02/2015 by Nigel52 (4 reviews written)

Kitchen Sales/Designer was good but once money handed over that is when it all started to go wrong. Wrong items shipped, some damaged. Wickes contracted fitter ok but had to come back a few times for leaks etc. Main issue was we wanted to buy the granite top fro somewhere else but were pushed by Wickes saying that getting it all from them and getting them to fit it avoided any issues and finger pointing. How wrong they were. The granite had major flaws in it (we have had other granite… Read Full Review

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★★★★★

“Best kitchen ever !!!”

Written on: 17/02/2015 by Braxtonp31 (1 review written)

We are so pleased with our new Wickes Tiverton Bone Kitchen . It is so beautiful and stylish and very well made. We had the usual initial professional kitchen planner visit and then, 2 months later , we have just had it installed. It took just 2 weeks to complete and the fitter has done the most amazing high end finish. He was very friendly and professional , and really couldn't do enough for us. He is passionate about his work and it certainly shows. It has been a smooth process from start to… Read Full Review

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Harvi_P's Comment

Written on: 22/02/2015

Hi, was it the oak kitchen? We went to wickes this morning for a quote, it says that over 10k has been discounted, it seems too good to be true tbh, having second thoughts. What kind of work tops did you have?

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