Wickes Kitchens Reviews

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Wickes Kitchens

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Latest Reviews

★★★★★

“Worth the wait”

Written on: 27/04/2017 by Charlieandlola (1 review written)

It is hard not to mention names, as I am certain that the attention to detail by individuals, particularly the father and son fitting team working on my job, makes all the difference. The expert fitters breathed life into the plans, and the finished installation is even better than we had hoped. The fitters worked very hard, and always left the room clean and tidy. I particularly liked the suggestions the fitters made about lighting, and the project management, as lots of jobs, such as… Read Full Review

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★☆☆☆☆

“Twelve months”

Written on: 25/04/2017 by CoryGraves (1 review written)

After only twelve months fridge broken....doors dropped absolutely shocking and amazingly cannot get through to get corrected!… Read Full Review

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★☆☆☆☆

“"Let's Do It Right"... Ooops, we mean "Wrong"”

Written on: 07/04/2017 by Kelleher239 (1 review written)

Firstly I need to point out that I have not purchased from Wickes, I am simply the innocent neighbour of someone that did. So, how can I give this terrible company one star? Well, it's quite simple really - because over a month ago I had the audacity to complain to them about their HGV driver who felt it appropriate to drive over part of my front lawn leaving deep tyre impressions that are still there even though more than four weeks have passed. It may seem trivial I know, but as far as I am… Read Full Review

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★☆☆☆☆

“Let's Do It Right”

Written on: 20/03/2017 by Zamalek (1 review written)

Despite having a previously negative experience with Wickes, we decided to go ahead and purchase a new kitchen, paying up front and in full. What a mistake. We should have considered the experience and looked at this company’s feedback prior to moving forward. When something seems too good to be true, it generally is. I will not bore readers over the full details only to say BEWARE! Beware the unreasonable and inflated appliance costs allowing an alleged discount. Beware the unprofessional… Read Full Review

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★☆☆☆☆

“Blown Work Top”

Written on: 08/02/2017 by Millburn (1 review written)

I have had my kitchen worktops installed since just before Christmas. I brought the white square edged tops which looked really nice. I noticed at the weekend the top above the dishwasher had started to come apart. Contacted Wickes who asked me to send in pictures. Had a call from Wickes today saying the company that make the work tops will not replace them as its water damage!!!!! Wickes as a gesture of good will will replace them but not pay me to get someone to re fit them. This is… Read Full Review

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★☆☆☆☆

“Wickes tiverton grey kitchen. worst thing i ever bought”

Written on: 07/02/2017 by FisherNicholson210 (1 review written)

I purchased my Wickes tiverton grey kitchen and had it delivered in December 2015. 8 months later a few of the doors and drawers started to split and expand. 1 cupboard expanded and split so much we were unable to open the cupboard.I have no idea why this was happening as all the internal units were fine. it was just the oak fronts. I just thought I must have got a bad batch and that Wickes would replace. well I left this for another few months to see if anything else was going to happen, about… Read Full Review

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★☆☆☆☆

“Wickes kitchen nightmare”

Written on: 13/01/2017 by alisonwhicher (1 review written)

Such a terrible experience using Wickes to install my kitchen. I would urge anyone to stay away from them. Terrible quality fitting. It took 4 visits and 2 fitters. Under cabinet lighting taped up with masking tape, poor cutting, units damaged, fridge freezer plumbed incorrectly, diffferent colour grouting and poor grouting and the list goes on. The installation manager described it as 'normal snagging!' Slow - Was told it would take 7 working days but still not finished nearly 3 months later… Read Full Review

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★★★★☆

“Excellent Service!”

Written on: 25/12/2016 by Connellei95 (1 review written)

Just had our kitchen fitted from Bracknell branch.. The team of fitters were excellent, There were a couple of minor problems that were resolved quickly The overall quality of the kitchen is outstanding value for the price Recommended… Read Full Review

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★☆☆☆☆

“Awful Service”

Written on: 09/12/2016 by AGodfrey1000 (1 review written)

Awful service from start to finish. 5 weeks after the job which was meant to last 5 days - not finished. Kitchen installer highly unprofessional. Often didnt turn up after I had taken the day off work, and when he came left after a few hours. Wrong items delivered repeatedly. I reported the fitter to HMRC fraud team after he tried to charge 20% extra to pay by bank transfer (he isn't VAT registered, of course) - this is 'company procedure' he says. Kitchen isn't finished but I want this to end… Read Full Review

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★☆☆☆☆

“Terrible tile service”

Written on: 07/12/2016 by JoslynWoodard125 (1 review written)

Terrible customer service. I wss ping pongd from customer service to store then delivery team. Told I would get call back and wasn't. All because I was sent tiles from different batch codes and i was trying to get all tiles the same. Eventually got tiles sent 5 days later and incurred additional costs as I wanted to make sure my builders don't take on other projects and leave me without a toilet and bath tub. Wickes refuse to do anything about this. Steer clear. Very unprofessional… Read Full Review

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★★☆☆☆

“Poor Customer Service”

Written on: 11/11/2016 by johnevans7 (1 review written)

Been waiting over a month for remedial work to shoddy workmanship by Wickes fitters. Some boxes have been delivered, but no communication from Wickes as to their intentions. Also charged twice for fitting of sink and taps. Fitter assured us that this was specialist work and not included in the original fitting costs, although Wickes own paperwork indicates otherwise. To date, no one from Wickes has been prepared to discuss this with us. … Read Full Review

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★☆☆☆☆

“Kitchen”

Written on: 03/11/2016 by Diegoq339 (1 review written)

We ordered a kitchen in the begining of the year, it was surpose to be fitted in April, the fitter refused to do the job,wasn't told why. Another fitter came to see us but couldn't start until July, But when the kitchen arrived we had a damaged work top so had to wait another week for that , 5 times the work top had to be replaced through being damaged.Then a door was damaged. We had nothing but things going wrong, kitchen was surpose to be completed in 5 days not take months, Customer… Read Full Review

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★★☆☆☆

“Not Impressed ”

Written on: 28/10/2016 by Robinsonow346 (1 review written)

We have had our kitchen fitted by wickes only a few weeks ago, we thought that a well known firm like this it would be great. The kitchen does look nice but !!!!! The fitter managed to scratch the work top, the door for the dishwasher could not be opened properly as it hit the other door , my husband had to take the door handles to work and get them made smaller. We had planed to have pull out bins in one of the cupboards , but they had to go back as the cupboard couldn't be opened wide enough… Read Full Review

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★☆☆☆☆

“Delivery service a nightmare.”

Written on: 27/10/2016 by KarleyMacPherson (1 review written)

Just endured the fiasco of Wickes delivery. Failed first delivery of my kitchen as they couldn't get the lorry up my road, which is fair enough, these things happen, but then found out they were supposed to have put it on smaller van. Customer Service even worse. They were unflexible with times and dates when trying to re-arrange. I always thought good customer service was about pleasing the customer, but was made to feel like a trouble maker for requesting a specific time, due to having a… Read Full Review

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★★★★★

“Very pleased good value for money ”

Written on: 24/10/2016

From going to the store in Northampton and choosing the kitchen we wanted . The process from the salesman to brilliant fitters went smoothly ,when we read some reviews i have to say we were concerned and a little anxious but in the end it was worth us going ahead ,we realise that not everyone has had our experience but we are really pleased with our wickes kitchen… Read Full Review

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★★☆☆☆

“Wickes kitchen - never again”

Written on: 20/10/2016 by Jadyn94 (1 review written)

A Wickes kitchen never again. We purchased and had an off the shelf kitchen designed to plan it was to be installed by an independent subcontracted kitchen fitter. However, on the day of installation we found out that it was impossible to fit the kitchen as planned, as you cannot put a square peg into a round hole. To cut a long story short with a lot of back and forth communications with Wickes and no favourable outcomes we decided to cut our losses and rather that throw good money after bad… Read Full Review

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★★★★★

“We were very impressed with everything from the start....”

Written on: 23/09/2016 by GideonJackson295 (1 review written)

We were very impressed with everything from the start. We had help designing our perfect kitchen . The fitfitters talked us through every step . 100% perfect. We would recommend wickes to our family and friends… Read Full Review

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★☆☆☆☆

“Useless Ignorant Rubbish”

Written on: 18/09/2016 by Tobias1983 (1 review written)

From design stage to delivery, complete let down. Ignorant staff, including customer services who talk rubbish more than listening to the customer. Two people have wasted all day, awaiting delivery only to be told at the end of the day, that delivery won't happen today. Not expecting anyone to provide precise information anytime soon… Read Full Review

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★☆☆☆☆

“Two year nightmare”

Written on: 09/09/2016 by IngridMoreno (1 review written)

From failed delivery, poor installation, failing to leave enough room for white goods, incorrectly plumbing in washing machine, tiling that resembled something a child could do, problems that go on and one that they are now refusing to rectify. Cabinets supports are splitting. Triton won't fix shower because it was never been plumbed in properly ( three attempts by different Wickes fitters have only resulted in botched jobs and still not resolved) The list is endless… Read Full Review

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★★★★★

“Excellent”

Written on: 26/08/2016 by Tyshawns386 (1 review written)

I am delighted with my new kitchen from Wickes. Having tried several companies, the designer at the Glasgow store produced an excellent plan which was ideal for my kitchen. The installation team were first class and nothing was too much trouble for them - they even worked weekends to get the job finished.The supervisor even sourced the ideal sink for me when I discovered the one I had intended to use was too large. It looks great and I would certainly use Wickes again… Read Full Review

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