Howdens Kitchens Reviews - www.howdens.com

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Latest Reviews

★★★★★

“Fabulous top of the range kitchen”

Written on: 31/08/2015 by DianeJ50 (1 review written)

We had our kitchen fit in early June. We chose the Tewksbury in Stone and also chose the Lamona Induction Hob and Fan Oven. We have waited 3 months to leave a review to see if there was going to be any problems. Well there haven't been any. It looks lovely and is all we wished for and more so much so that my brother has ordered his new kitchen with Howdens using our joiner. We are very delighted. Thank you for a smooth headache free experience… Read Full Review

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★★☆☆☆

“very poor after sales service”

Written on: 31/08/2015 by DaytonPorter (1 review written)

Just bought a kitchen totalling 5k. The sales guy couldn't be more helpful in helping me with the design and layout before buying. Once paid for our first issue was with the delivery - we had agreed delivery between 8am and 10am in the morning so had fitters booked from 7am to help unload. After me having to make four telephone calls throughout the day, the kitchen arrived, incomplete, at 4.30pm. all we could do was find places around the house to store it as it was too late to do anything… Read Full Review

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★★★★★

“Fitted Kitchen”

Written on: 31/08/2015

My husband being a joiner/carpenter fitted our kitchen last november. After reading all those negative reviews, i thought to write one myself to express my view about Howdens kitchen Chesterfield . We are very satisfied with the design (we choose very modern ), the quality of the cupboards and all appliances . The customer service was excellent and all staff were dealing with us in a professional manner. This is our third kitchen (first time from Howdens)and we cannot complaint about it. Our… Read Full Review

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★★★★★

“Kitchen and appliances”

Written on: 31/08/2015 by Keller64 (1 review written)

Kitchen and all appliances from howdens, worried about all the bad reviews, thourght I'd made a big mistake but couldn't be more pleased everything is outstanding no problems at all… Read Full Review

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★☆☆☆☆

“Small cupboards.”

Written on: 29/08/2015 by RafaelMcCormick (1 review written)

Wall units won't fit a dinner plate. Who keeps their plates in the lower cupboards? Lot of hassle selecting kitchen as they won't tell you the prices until your joiner does his 'deal' with them. Ive never came across a kitchen that couldn't fit plates in the wall units and I ve lived in 20 houses… Read Full Review

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★☆☆☆☆

“Howdens are unusable ”

Written on: 27/08/2015 by DamianPro (1 review written)

Kitchen turned up on time with everything that was ordered but it wasn't until we started to use the appliances that there were problems. Within the first few months the fan in the oven started to rub the heating element. The engineer came to fix it & said that the fans bend when hot and rub the oven its happened another twice since but to get the engineer to come is so complicated & it take 2weeks or more. Now my tumble dryer has pact in also the after sale care from howdens is horrendous the… Read Full Review

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★☆☆☆☆

“Deceitful Company dreadful service”

Written on: 14/08/2015 by Larissam22 (1 review written)

This Company are deceitful and I would never darken there door again if I need another kitchen. The pre sale service was great and they couldn't have been more helpful, once the kitchen was delivered everything changed, the kitchen didn't fit they delivered the wrong stuff, I had the wrong handles and to top it all the dishwasher didn't work when we used it for the first time, they insisted I got an engineer to fix it, this was suppose to be brand new, I'm gutted I chose this firm, I had three… Read Full Review

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★★★★★

“very pleased customer”

Written on: 14/08/2015 by eileenpope (1 review written)

I bought units, flooring and back-boarding from Woking Branch. Service from all staff excellent and plans well drawn up. Happy to amend plans and reissue new quotes for any changes I made. Everything delivered as ordered and on agreed date. My kitchen fitters did not experience any problems fitting the units or flooring. There were some 'overs' at the end of the installation, which were returned to Howdens and a full refund given. I wanted a fully fitted kitchen with lots of… Read Full Review

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★☆☆☆☆

“Poor quality kitchen unit doors.”

Written on: 08/08/2015 by nxPiper320 (1 review written)

Disgusted with kitchen unit doors have all blown, went into Howdens to replace them. Price list for doors we needed was odd £1 off some others with 80% off others with 25% off. This doesn't seem honest or correct to me, also I had return goods because they didn't match, which they did willingly. But when we went to reorder them because we decided we would replace all the doors and draws the price went up stupidly. Even though it was the same model. I would advise anyone to go to IKEA they have… Read Full Review

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★☆☆☆☆

“Engineered oak flooring, Cheap laminate with a fancy name.”

Written on: 07/08/2015 by KateStephenson37 (1 review written)

Purchased over £1500 of this plus specialist underlay, which I now know was not needed. The flooring was professionally laid and went down a treat and looked great. After about 4 months we noticed strange cracking noises like walking on dead leaves or cornflakes which was getting worse. Howdens didnt want to know and it took 3 months and finally a threat of legal proceedings to get them to respond my complaint. The rep who sold me the floor came around and agreed something was wrong. They then… Read Full Review

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★☆☆☆☆

“The worst company ever”

Written on: 06/08/2015 by Nick1972 (1 review written)

This is the worst company ever the kitchen are rubbish as there customer service and please don't buy any appliances as our dishwasher - which we never ask for but still been delivered is broken and only 5 month old .they ad stuff into your account and please if anyone know email for complains let me know as It seem I can not find any.Next step from me contacting trading standard agency I would not give them even that one star… Read Full Review

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★☆☆☆☆

“Deceitful pricing and poor service - avoid!”

Written on: 20/07/2015 by Edenn443 (1 review written)

Purchased a kitchen from howdens after receiving a breakdown of prices and going into branch to have kitchen designed. After taking delivery of kitchen our fitter said we had been oversold panels that we didn't need totalling £100's. When attempting to return them, we were told they only cost £1 as that's what they were 'booked out at' - also told this is their normal practice as people always return those panels!!! Have since found out 3 colleagues have also had same issue! Avoid at all… Read Full Review

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Oscardelarouzo's Comment

Written on: 24/07/2015

I had the same issue, my quote showed I was paying £85 per panel, when I returned 2 panels I was offered a refund of £10!! How is this right, i paid them direct but as it went through my builder they told me I'd just paid his account and when I requested a copy of the invoice they refused and told me it had gone to the builder, I feel like they have ripped me off I too have reported them to trading standards. Avoid at all cost!! You have been warned

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★★★★★

“Excellent 5 Star”

Written on: 19/07/2015 by Mdm1474 (5 reviews written)

I'm really surprised at the negative comments. I ordered a kitchen from Howdens for just under £5000. It was delivered on time, there were a couple of items short but these were delivered on the day when requested. There were some extra items left over which a refund was given. I couldn't find fault from planning to delivery, and I would well recommend. I didn't purchase electrical appliances from Howdens as I wanted top of the range so can't comment on them… Read Full Review

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★☆☆☆☆

“Worse customer service I have ever experienced!”

Written on: 16/07/2015 by howdenspaisley (1 review written)

My wife and I bought a complete kitchen from Howdens which was installed by a local builder. The builder was again very good and we would call on his services without hesitation. However, our builder had problems with Howdens sending him the wrong parts which is only the start of this sorry tale. A few months after final installation and payment of the bill in full a part of the Lamona cooker hood failed. Phoned Howdens and they told us to phone their supplier. My wife did this and was… Read Full Review

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★☆☆☆☆

“Do not buy a Howdens Kitchen especially the appliances.”

Written on: 15/07/2015 by Jakobem420 (1 review written)

I have had my kitchen now 2/3 weeks, I have had sections of my floor replaced 3 times due to flooding, the dishwasher lasted a week and is now just leaking water as we write this review, what are Howdens doing, sending out an independent engineer to tell me that the dishwasher is not fit for purpose I guess. Why can't they just swap it, it's their own brand. My taps don't work properly, this is within two weeks of fit. And for the pleasure of this I paid £9,000 not including the fit, the… Read Full Review

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★☆☆☆☆

“Flimsy and nasty”

Written on: 11/07/2015 by Jalen153 (1 review written)

please do not purchase a Howdens kitchen. BE WARNED. I have seen better dolls house furniture. The quality of these kitchen units is disgusting. Everything about these kitchens is cheap nasty and poor quality. Just poor replicas of proper kitchens. I thought that M F I were bad in their days but these kitchens are far far worse. I hate everything about Howdens kitchens… Read Full Review

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★★★☆☆

“howdens of selby”

Written on: 30/06/2015 by Perezmq335 (1 review written)

They are expensive. The young lady in charge of out kitchen took the measurements but we were sent cabinets that the fitters fitted that left a 10cm gap at the end so a decor end had to be cut and fitted, this is not what was wanted and as a consequence causued a dummy cabinet to be fitted that was not semetrical spoiling the look. They lied about a few things and the kitchen was more than the estimate given by @ £600. I partner is very unhappy and is always bringing it up so I am having to… Read Full Review

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★★☆☆☆

“Over priced Only as good as your builder. Wish I'd...”

Written on: 27/06/2015 by UnhappyInHampton (1 review written)

The sales staff were good although they made a few measurement and design errors. We bough the Burford Cream units. They didn't know/suggesst essential things that should be in work area (like a drawer for tea towels).They sold us units that they don't actually provide that your builder has to adapt and cut to fit. (rounded end unit which our builder had to remove edging strip and cut the rounded ends and put new edging on. The new edging had to be cut to size as they don't sell the width of… Read Full Review

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★☆☆☆☆

“poor quality of white goods”

Written on: 24/06/2015 by devoted22 (1 review written)

I bought a Howdens kitchen 4 years ago, I have no complaint with cabinets, but the electrical integral goods are rubbish, since purchase I have had to replace the washing machine, hob,hinges on refidgerator, and microwave oven, if you work out the average use of these items over that time the result is disgusting, I would NOT recommend Howdens to anyone, when I approached the manager about having to replace all of these items over such a short time, the reply, was you cant expect them to last… Read Full Review

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★☆☆☆☆

“Varnished Cardboard”

Written on: 12/06/2015 by Sanders371 (1 review written)

Professional builders recommended and installed Howdens flooring when they refitted our kitchen. It started de-laminating and lifting within a fortnight; we called the builders back, to relay the worst bits, but I've had to screw down all the threshold strips, and place runners over the high-traffic areas, where the laminate is frankly a trip hazard. Not what you want in a kitchen! And don't ever get it wet, it'll warp. I just wish we'd chosen vinyl flooring instead… Read Full Review

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