Howdens Kitchens Reviews - www.howdens.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Deceitful pricing and poor service - avoid!”

Written on: 20/07/2015 by Edenn443 (1 review written)

Purchased a kitchen from howdens after receiving a breakdown of prices and going into branch to have kitchen designed. After taking delivery of kitchen our fitter said we had been oversold panels that we didn't need totalling £100's. When attempting to return them, we were told they only cost £1 as that's what they were 'booked out at' - also told this is their normal practice as people always return those panels!!! Have since found out 3 colleagues have also had same issue! Avoid at all… Read Full Review

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Oscardelarouzo's Comment

Written on: 24/07/2015

I had the same issue, my quote showed I was paying £85 per panel, when I returned 2 panels I was offered a refund of £10!! How is this right, i paid them direct but as it went through my builder they told me I'd just paid his account and when I requested a copy of the invoice they refused and told me it had gone to the builder, I feel like they have ripped me off I too have reported them to trading standards. Avoid at all cost!! You have been warned

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★★★★★

“Excellent 5 Star”

Written on: 19/07/2015 by Mdm1474 (5 reviews written)

I'm really surprised at the negative comments. I ordered a kitchen from Howdens for just under £5000. It was delivered on time, there were a couple of items short but these were delivered on the day when requested. There were some extra items left over which a refund was given. I couldn't find fault from planning to delivery, and I would well recommend. I didn't purchase electrical appliances from Howdens as I wanted top of the range so can't comment on them… Read Full Review

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★☆☆☆☆

“Worse customer service I have ever experienced!”

Written on: 16/07/2015 by howdenspaisley (1 review written)

My wife and I bought a complete kitchen from Howdens which was installed by a local builder. The builder was again very good and we would call on his services without hesitation. However, our builder had problems with Howdens sending him the wrong parts which is only the start of this sorry tale. A few months after final installation and payment of the bill in full a part of the Lamona cooker hood failed. Phoned Howdens and they told us to phone their supplier. My wife did this and was… Read Full Review

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★☆☆☆☆

“Do not buy a Howdens Kitchen especially the appliances.”

Written on: 15/07/2015 by Jakobem420 (1 review written)

I have had my kitchen now 2/3 weeks, I have had sections of my floor replaced 3 times due to flooding, the dishwasher lasted a week and is now just leaking water as we write this review, what are Howdens doing, sending out an independent engineer to tell me that the dishwasher is not fit for purpose I guess. Why can't they just swap it, it's their own brand. My taps don't work properly, this is within two weeks of fit. And for the pleasure of this I paid £9,000 not including the fit, the… Read Full Review

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★☆☆☆☆

“Flimsy and nasty”

Written on: 11/07/2015 by Jalen153 (1 review written)

please do not purchase a Howdens kitchen. BE WARNED. I have seen better dolls house furniture. The quality of these kitchen units is disgusting. Everything about these kitchens is cheap nasty and poor quality. Just poor replicas of proper kitchens. I thought that M F I were bad in their days but these kitchens are far far worse. I hate everything about Howdens kitchens… Read Full Review

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★★★☆☆

“howdens of selby”

Written on: 30/06/2015 by Perezmq335 (1 review written)

They are expensive. The young lady in charge of out kitchen took the measurements but we were sent cabinets that the fitters fitted that left a 10cm gap at the end so a decor end had to be cut and fitted, this is not what was wanted and as a consequence causued a dummy cabinet to be fitted that was not semetrical spoiling the look. They lied about a few things and the kitchen was more than the estimate given by @ £600. I partner is very unhappy and is always bringing it up so I am having to… Read Full Review

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★★☆☆☆

“Over priced Only as good as your builder. Wish I'd...”

Written on: 27/06/2015 by UnhappyInHampton (1 review written)

The sales staff were good although they made a few measurement and design errors. We bough the Burford Cream units. They didn't know/suggesst essential things that should be in work area (like a drawer for tea towels).They sold us units that they don't actually provide that your builder has to adapt and cut to fit. (rounded end unit which our builder had to remove edging strip and cut the rounded ends and put new edging on. The new edging had to be cut to size as they don't sell the width of… Read Full Review

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★☆☆☆☆

“poor quality of white goods”

Written on: 24/06/2015 by devoted22 (1 review written)

I bought a Howdens kitchen 4 years ago, I have no complaint with cabinets, but the electrical integral goods are rubbish, since purchase I have had to replace the washing machine, hob,hinges on refidgerator, and microwave oven, if you work out the average use of these items over that time the result is disgusting, I would NOT recommend Howdens to anyone, when I approached the manager about having to replace all of these items over such a short time, the reply, was you cant expect them to last… Read Full Review

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★☆☆☆☆

“Varnished Cardboard”

Written on: 12/06/2015 by Sanders371 (1 review written)

Professional builders recommended and installed Howdens flooring when they refitted our kitchen. It started de-laminating and lifting within a fortnight; we called the builders back, to relay the worst bits, but I've had to screw down all the threshold strips, and place runners over the high-traffic areas, where the laminate is frankly a trip hazard. Not what you want in a kitchen! And don't ever get it wet, it'll warp. I just wish we'd chosen vinyl flooring instead… Read Full Review

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★☆☆☆☆

“a joke”

Written on: 31/05/2015 by lzGustafson1949 (1 review written)

Payed over the odds for a kitchen what was measured incorrectly. Missing parts. Asked specifically for a gas oven which they agreed when i had my kitchen fitted and came to puting oven in found it to be electric rang them and they told me they didnt sell gas ovens so mis sold the electric one to me and tried to make out they had told us that, which they didnt, THERE LIARS, and to top it off they sent to much splashback and when we returned it in original packaging have tried to say theres a… Read Full Review

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Smartchippy's Comment

Written on: 01/06/2015

I am was considering to buy a kitchen from Howden but on reading your review I am having second thoughts!
Please can you answer some questions for me to help my decision?
Did they measure your kitchen incorrectly, and then charge you extra for this service? Why did you 'pay over the odds'? What made you decide to buy from this company, and not go elsewhere?
Did they make you pay for a gas oven, put 'gas oven' on the receipt and again make you pay 'over the odds'? Could you not have gone elsewhere to purchase this 'gas oven'? Did they make you buy the gas oven from them? I didn't even realise anyone sold built in gas ovens nowdays!
Missing parts - Do you mean extra parts,? You say you received 'to much' splashback?
They are liars, and they rip you off, please explain as I really like the look of their kitchens. Thank you for your review.

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Harrischapel's Comment

Written on: 02/06/2015

I purchased a kitchen from them recently and have had terrible experience! This company are happy to take your money but the customer service is shocking once they've have it. Their surveyor measured my kitchen which didn't fit! Half the goods didn't arrive on first delivery and it took 6 attempts to get it complete and even then I had to go and change the handles as they sent the wrong ones. I then found out they are happy to take your money but once you have an issue they say " you're not my customer, any complaint needs to go through your builder" ridiculous and they hide behind this..... Do not touch go elsewhere plenty of good kitchen suppliers out there, my friend had a kitchen from a firm called Benchmarx she had no problems, all arrived on first attempt and her kitchen was 2k less than mine!! Gutted

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Smartchippy's Comment

Written on: 03/06/2015

I really do not know whether to purchase from this company. The reviews on this site are very mixed!

Harrischapel, are you saying you purchased a kitchen from this company, then later they said 'you are not my customer'??????
That sounds incredible, how can they say that? I recommend you speak to Trading Standards.

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Retester's Comment

Written on: 27/07/2015

If you think howdens sell in excess of 300k kitchens every year multiply by the number of years since the first review appeared on this site you are looking at in excess of 1million kitchens divide by the number of reviews (not all bad). and the result i=0.0004 or 4 thousandths of 1 percent

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★★★★★

“my lovely kitchen.”

Written on: 25/05/2015

we have just had a new kitchen put in from howden.after all the mess the two men from L&M joinery have done a fantastic job the kitchen looks fantastic every thing in its place and working order thank you howden. thank you L&M joinery 100%. MR&MRS SCOTT… Read Full Review

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★☆☆☆☆

“utter rubbish”

Written on: 20/05/2015 by Natalieh333 (1 review written)

I had problems with my 7k kitchen within a year .splitting end panels. Solid wood doors swelling.several problems with the dish washer. They came to my house did a survey then told me I had damp! I had a damp specialist survey my kitchen and they found no damp. My reading was 32 on there meter so they say.but under uk humidity level in a home should be 55 to 70. I cannot get any sense out of them and believe there products are not fit for purpose. They refuse to do anything about there faulty… Read Full Review

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Dads87's Comment

Written on: 28/06/2015

They tell everyone there kitchen is damp & they have a humidity problem including me!!

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★☆☆☆☆

“Product not fit for purpose”

Written on: 14/05/2015 by Bo188 (1 review written)

Do not buy from this Company! I purchased a kitchen 5yrs ago, I've had nothing but issues with it, the installation itself was a nightmare, bits missing, the design didn't work because the so called designer had measured the room incorrectly, therefore we ended up paying more than our original quote. But worse than that since then I've had issues, my £180 sink had rust spots, all but one of my Lamona appliances have failed so I have now replaced them all with a reputable brand. Wish I'd… Read Full Review

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★★★☆☆

“Kitchen installed by a master joiner”

Written on: 13/05/2015 by MoRyan (1 review written)

I had a kitchen and appliancies from Howdens 2012 The first thing to go wrong was a microwave Howdens sent out a representive from their company twice and on the third occassion I was told SORRY OUT OF WARANTY (2013) microwave in skip. Cooker Hood the clips on the filter cover broke so contacted Howdens again and again and even had a representive come from Howdens still no luck so my husband an engineer has fitted magnics because Howdens on numerous occassions said they would send the parts… Read Full Review

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★★★★★

“Outstanding Customer Service”

Written on: 12/05/2015 by 196McPherson (1 review written)

I am extremely happy with the service I was provided with Howden's and the appliance's of which I purchased are perfect. I do not understand why so many negative reviews are left but I am guessing the people that are happy have not left reviews as not many people do. Cath… Read Full Review

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★★★★★

“Brilliant customer service ”

Written on: 10/05/2015

I used howdens for the first time. I don't understand why there are so many negative reviews?! They was helpful as anything, I spoke to one really nice young lady in the bootle depot who was very helpful, polite and professional. I had my own fitter. Kitchen is now all done and looks amazing I seriously can not fault it. Absolutely amazing service, nice staff, and good quality stock. Would definatley reccomend howdens joinery kitchens… Read Full Review

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★★☆☆☆

“dont do it!”

Written on: 05/05/2015 by Moran1953 (1 review written)

Helpful in the beginning trying to get my sale. Did not however come out with itemised costs for any of my kitchen components until after the delivery had taken place and fitting started. In hindsight i should have remained with my original choice of B&Q where pricing was transparent & honest! Howdens make their prices up as they go along, and have varied over £3k on my design for exact same layout & style! Mis measured kitchen left me with a spare unit but as I had 'removed the packaging'… Read Full Review

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★★☆☆☆

“Mismeasured kitchen and no apology ”

Written on: 28/04/2015 by Hudson148 (1 review written)

Kitchen mismeasured by their own designer , no apology no compensation and their reply was to move my doorway . I was left speechless , it is very stressful after spending over £10,000 . I also upgraded to a lamona stainless steel sink which is scratched to pieces , rep came and took photos last week and today been told I must have used something abrasive on it , I can assure them this sink has only been used for two weeks and only wiped down with dish cloth . I am appalled by this service and… Read Full Review

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★☆☆☆☆

“rude. awful customer service.”

Written on: 19/04/2015 by Isaia196 (1 review written)

The kitchen tops are egg shell thin. Dropped hot fat on them and they bubbled up. Told Howdens in Cheadle. All the staff are unhelpful and rude. 3 weeks in this is ongoing. Avoid!… Read Full Review

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★☆☆☆☆

“Rudness”

Written on: 17/04/2015 by JazmineAbernathy (1 review written)

I priced up 12 Kitchens with this company and arranged delivery over 3 months as the project was renovation of 12 flats, no room to store anything. They delivered 8 kitchens at our request the bulled me for all 12. I went to Ormskirk depot to say this is not what we arranged, but whilst explaining my position to the assistant manager he interrupted me and so I continued to express my displeasure at being charged for something I had yet to receive when he interrupted me again say do you mind not… Read Full Review

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