Howdens Kitchens Reviews - www.howdens.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“rude. awful customer service.”

Written on: 19/04/2015 by Isaia196 (1 review written)

The kitchen tops are egg shell thin. Dropped hot fat on them and they bubbled up. Told Howdens in Cheadle. All the staff are unhelpful and rude. 3 weeks in this is ongoing. Avoid!… Read Full Review

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★☆☆☆☆

“Rudness”

Written on: 17/04/2015 by JazmineAbernathy (1 review written)

I priced up 12 Kitchens with this company and arranged delivery over 3 months as the project was renovation of 12 flats, no room to store anything. They delivered 8 kitchens at our request the bulled me for all 12. I went to Ormskirk depot to say this is not what we arranged, but whilst explaining my position to the assistant manager he interrupted me and so I continued to express my displeasure at being charged for something I had yet to receive when he interrupted me again say do you mind not… Read Full Review

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★☆☆☆☆

“escalating price”

Written on: 02/04/2015 by kgCormier195 (1 review written)

Visited the Rochdale branch and we chose a kitchen with our builder and were happy with quality and price. However as soon as our old kitchen was being taken out Howdens started to add "additional unseen" costs which added a further £500 to the purchase price. Even though Howdens thought we had to accept the additional cost we would not be held to ransom and went to another supplier and went without a kitchen for a couple of weeks. Neither myself or my builder will use them again… Read Full Review

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★★★★★

“Excellent Service from Wishaw in Scotland Branch”

Written on: 30/03/2015 by scottd09 (1 review written)

We have just purchased a kitchen from our local Wishaw branch it was supply only and right from the start the service was outstanding from the planner to the showroom staff. They we very patient as my wife kept changing the plans and accessories. The kitchen is now installed and looking good, and we would recommend Howdens… Read Full Review

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★☆☆☆☆

“Don't buy from Howdens”

Written on: 22/03/2015 by McGeeaj89 (1 review written)

Had a new kitchen around 8yrs ago bought from Howdens as they were recommended by my builder, I'd never heard of them but I trusted his word, so I went to them, the price was pretty competitive and the customer service pre sale was excellent, that's all the positives, now for the negatives. it was when things started to go wrong firstly I had issues with ALL of my appliances I had a lamona dishwasher, fridge and freezer all of which I had to engineers to fix on numerous occasion, needless to… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!”

Written on: 14/03/2015 by MemphisKlein (1 review written)

Awful staff, awful service. There are no set prices. They choose the prices as they go along dependant on your loyalty there and what you buy. They have to reach a certain profit percentage each day. Basically the staff on the front desk play around with the profit margins as they are pricing things up on the computer when you are ordering, the same with the kitchen designers. For one particular kitchen, one might get it for £250, someone else might get it for £400. Regular traders get good… Read Full Review

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Cumriafashion's Comment

Written on: 19/03/2015

This review is so inaccurate on many levels just two things howdens don't sell direct to are a trade only company and they treat their staff very well and a company that is growing fast on many levels must have a work ethic

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Cardiffhowdens's Comment

Written on: 20/03/2015

Lol it's very true. I worked for Howdens for two years so I know what I am talking about thankyou!!!!

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★☆☆☆☆

“Do not buy”

Written on: 06/03/2015 by Pandyandy (1 review written)

Pleased with the kitchen units but white goods terrible. Very poor quality. Had nothing but trouble with the fridge. Had it on warmest setting and it was still freezing water. Had visit after visit. Unable to use it for about a month. After much hassle eventually got it replaced. Oven temperature erratic. Have to set it 20 degrees lower that needed. Had two replacement thermastats but still the same. They told me that is just the way it is. Unable to bake with it. Wish I had bought a… Read Full Review

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★☆☆☆☆

“Do not buy”

Written on: 06/03/2015 by Pandyandy (1 review written)

Pleased with the kitchen units but white goods terrible. Very poor quality. Had nothing but trouble with the fridge. Had it on warmest setting and it was still freezing water. Had visit after visit. Unable to use it for about a month. After much hassle eventually got it replaced. Oven temperature erratic. Have to set it 20 degrees lower that needed. Had two replacement thermastats but still the same. They told me that is just the way it is. Unable to bake with it. Wish I had bought a… Read Full Review

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★★★★★

“Wonderful product and fantastic quality”

Written on: 02/03/2015 by Mason25 (1 review written)

we have just had our Howdens kitchen installed by a team led by a master joiner. The kitchen is high quality and better than any diystore cardboard kitchen we looked at. We went to wren, magnet b&q etc and did the research however, I think when tradesmen state That howdens are one of the best it's wise to listen. Sure we didn't go for the cheapest or most expensive kitchen but what we have ended up with is excellent and the service we received at howdens Chesterfield has been very professional… Read Full Review

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★☆☆☆☆

“I deeply regret ever using Howdens. My first choice...”

Written on: 25/02/2015 by Sim333 (1 review written)

I deeply regret ever using Howdens. My first choice was Wickes - something I now have to live with. I am not going to go on about the sub-standard kitchen units themselves, but put it this way: 1) The expensive worktop already needs replacing after less than 5 years. This was the discontinued 'Getacore' product which is appalling 2) Lamona products are rubbish. We strictly requested Bosch equivalents, and were 'sold' their top quality re-badged Beko Fridge and Freezer. The fridge bottle rack… Read Full Review

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★☆☆☆☆

“Are a design disaster and an installers nightmare”

Written on: 24/02/2015 by Velezpd1979 (1 review written)

Delivery was split over at least a month and even then parts were missing. Sink wouldn't fit so they told me to carve up the units to make it fit. Hob wouldn't fit so unit was carved up to make it fit. Corner unit and oven unit legs didn't line up. In the end they supplied the missing items but charged me (again) for two missing doors as they said the doors were delivered, what they meant was that the doors were booked out at their depot. Why would I was to take two doors? I had to threaten… Read Full Review

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★★★★★

“Howdens Sales & Delivery Service came through like...”

Written on: 23/02/2015 by MaryjaneCollins86 (1 review written)

I am very surprised at the poor reviews. They have been so helpful to us. We got let down badly by Homebase who promised us the kitchen we ordered from them was on a delivery van. 3 times we received calls confirming delivery date. We were so convinced we decided to get some of the old units pulled out and dumped to make room, but nothing came and we were left up the creak! We had arranged to fit on the Monday, obviously tradesmen are not able to hang about for a week.We cancelled with Homebase… Read Full Review

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★☆☆☆☆

“Poor, poor, poor”

Written on: 20/02/2015 by NotoHowdens (1 review written)

We had our kitchen fitted with Howdens cabinets, appliances and flooring some three years ago. We are now ripping it all out. The design service was appalling, and the fitting was OK, but partly we blame our builder who recommended Howdens as a supplier, although he did his best. We had a laminate floor fitted first, then the cabinets and appliances fitted on top. It is too long a list to go into now, but suffice to say that a micro leak has now rendered the flooring dangerous where it has… Read Full Review

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Westcoker's Response to NotoHowdens's Review

Written on: 21/02/2015

Why are you ripping it out?.

Did you not have any input on the design?

Did your fitter read the installation instructions for laminate floor? you never fit units onto laminate

Buyers regret on a poor builder I think. This is a strange review. Have you not contacted Howden's with the real issue of the kitchen.

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★☆☆☆☆

“A very poor quality fitted kitchen”

Written on: 15/02/2015 by Conrad45 (1 review written)

I'm very disappointed with the quality of the Howden kitchen units. We chose a light oak finish. The backs seem to be little more than cardboard with a wood effect finish. One of our cupboards after 3 months was full of mold and mildew and the back had become warped and out of shape. The kitchen sink is also very poor quality and is already looking shabby with hundreds of scratches. The quality of workmanship was also pretty poor and we were left without downstairs water for a number of days… Read Full Review

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Dememere's Comment

Written on: 18/02/2015

Howdens kitchens looks very attractive but poor quality, I considered the products as a reap off and of low standard. I am so disappointed please don't get carried away of their bogus kitchen offer. Credit wise they are the worst to deal please be aware of this company, the staff tells you different thing and the company does different thing entirely. I have learn my lesson in a hard way. This kitchen cost me £4670 and later pay £4907.03!!

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Westcoker's Comment

Written on: 21/02/2015

I am surprised by this review, have you seen backs of other suppliers they are really flimsy, and normally flat pack. Stainless steel is not scratch proof, but did you buy a decent sink. You are writing a review that implies the fitter wasn't very good but Howden's don't fit kitchens, so you don't appear to have done your research on your fitters.

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★★★★★

“kitchen installation”

Written on: 06/02/2015 by O'Nealow150 (1 review written)

Have fitted a Howdens kitchen and had nothing but problems with missing units.damaged units and all sorts of parts missing..also have other friends in the trade that have had nothing but problems with all the above as I did..will never deal with this company again..my advice is to avoid Howdens like the plague… Read Full Review

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★☆☆☆☆

“kitchen nightmare”

Written on: 05/02/2015 by Parisa1972 (1 review written)

As a new business customer and account holder of howdens Pontypool bought kitchen for one of my building projects.was given date of delivery so had my fitter on standby as turnover time of projects is costly.less than half of kitchen was delivered.howdens response when called was.we don't stock the whole kitchen in one branch.it was over a week and several pleas in store before more came.I have now received invoice for kitchen as is a month since order but still don't have my whole… Read Full Review

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★☆☆☆☆

“Howdens Woodley - AVOID!”

Written on: 04/02/2015 by Joyce333 (1 review written)

Popped into Howden's in Woodley today. Their arrogant manager was completely unhelpful; in fact he represented the worst customer service experience I have ever encountered. Left their site and spent over £1000 elsewhere… Read Full Review

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★☆☆☆☆

“Appalling -- Avoid”

Written on: 31/01/2015

The kitchen cost over £8,000 so wasn't cheap and was installed by a competent and experienced builder. One of the cupboard units and the dishwasher was missing from the original delivery. Other parts including door handles, plinths, and worktop lengths were also missing. Miscellaneous parts of someone else's kitchen were delivered instead. The builder had to go and pick up the missing cupboard unit himself. The extractor fan was broken when the sealed box it came in was opened and a new one… Read Full Review

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★☆☆☆☆

“never use again”

Written on: 15/01/2015

Had a kitchen fitted, cost over £8000 lots of faults on the cupboards, no joy from Howdens! They couldn't care less! Very upset, please go elsewhere, you won't regret it… Read Full Review

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★★★★★

“First rate Experience of Howdens”

Written on: 05/01/2015 by Lewis138 (1 review written)

We purchased our Howdens Kitchen through the tradesmen who installed it. Delivery was speedy and on time. One week later, during installation, it was noticed that one unit was damaged in transit. Howdens replaced this without hassle on the same day. Towards the end of the installation, there was a minor problem with the built in oven door, Howdens called to see it that day and immediately agreed to replace the oven the following working day, which they did. In addition, an extra length of… Read Full Review

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