Howdens Kitchens Reviews - www.howdens.com

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★★☆☆☆
1.8 / 5
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Latest Reviews

★☆☆☆☆

“Lost My Cheque”

Written on: 12/07/2014 by 416Henry (1 review written)

I bought my new kitchen from Howden's Yeovil, my kitchen fitter gave them a cheque on the 28th April for the full amount, ever since I have been checking my account to see when the money came out well it never did!!! On Thursday I received a phone call from my kitchen fitter saying that Howden's have been in touch with him and told him that my cheque had bounced 3 times (this is impossible) I immediately phoned my bank who said that the cheque had never been presented. I had a sleepless night… Read Full Review

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Westcoker's Comment

Written on: 12/07/2014

This seems a strange complaint... Surely if the cheque hadn't gone through you would assume something wasn't right!

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★☆☆☆☆

“ Howdens ? Never again!!”

Written on: 11/07/2014 by zpWelch375 (1 review written)

I would never recommend this company to anyone. The Kitchen designer provided incorrect diagrams and disputed what we had agreed on after the "fitting". The fitter who was recommended by the company left the electric system in a shambles (after chipping the tiled floor numerous times whist "fitting" the units) and the response from the company Head Office to our complaints was dismissive and arrogant. This company (as evidenced by ourselves and other reviewers here) seems to be on a steep… Read Full Review

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★☆☆☆☆

“Don't buy from Howdens...there quotes are just a...”

Written on: 10/07/2014

Would not recommend them to my worst enemy ... Half the kitchen was missing and then they started to tell me it was not in the quote and I would have to pay again.... Ended up going ego B & Q to get the missing parts… Read Full Review

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★★☆☆☆

“Beware Lamona Dishwashers”

Written on: 09/07/2014 by DisgruntledHowdenscustomer (1 review written)

I'm in the process of having a Howden's kitchen fitted. The units and appliances, including a lamona slimline dishwasher which is Howden's own make, came to nearly £6000. I used the dishwasher twice and it set on fire with sparks and smoke coming out of the top. With all the media coverage of dishwashers causing house fires recently I found this very worrying. I phoned Howden's straight away and was told they would send an engineer out, which they did. The engineer asked what had… Read Full Review

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★☆☆☆☆

“NO CUSTOMER SERVICE WHATSOEVER”

Written on: 05/07/2014 by Frances777 (1 review written)

Do not buy a kitchen from Howden's!! Their customer service is non existent. I had a joiner from hell recommended by Howden's do the worst hatchet job ever on a kitchen!! BEWARE!! They will not criticise their recommended joiners even although they do a terrible job. A lot of units that came from Howden's were damaged and had to be replace… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 04/07/2014 by 269Boyle (1 review written)

Recently bought a kitchen from Howdens after lots of research and had the worst customer service I have ever received. Initial delivery left me with half my units missing and others that didn't bear any relation to my design. Four subsequent re-deliveries arranged after many phone calls from me, with same result, all the while paying my fitters their day rate. Correct kitchen eventually delivered a full 14 days later than promised and not one apology from any Howdens staff for any of this. They… Read Full Review

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★☆☆☆☆

“Soughgate branch. Never again”

Written on: 03/07/2014

Very bad experience. Two weeks to get a quote after calling and emailing the branch almost daily. Total price for a Greenwich shaker with laminate worktop was £4911 (after 75-90% discount). My kitchen is 2.7 x 1.9m. I'm going somewhere else. … Read Full Review

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★☆☆☆☆

“What more can be said?”

Written on: 14/06/2014

Mine is a long saga so will keep it simple. Kitchen was fitted around 3 and a half years ago. 18 months later, couple of the doors started to peel. Howdens said that we could pick another kitchen from a cheap range, none of which we liked so we requested a refund. They sent 3,yes 3 men out in suits to look at the kitchen and conduct a "diagnosis". They sent me a report afterwards saying it was excess moisture and they were not responsible. They also said that it was guaranteed for 1 year (not 5… Read Full Review

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★☆☆☆☆

“They don't know the meaning of customer service”

Written on: 08/06/2014 by gerrymcauley (1 review written)

Wel I dont know aboy the whole company but if there Sheffield store is anything to go by do yourself a favour and look elsewher.... failed to deliver what was ordered - not just once but repeatedly, what was promised did not arrive or they sent the wrong thing, charging us for things we did not order and then trying to claim that we needed to pay extra for drawers not in the order even though these were in the estimates and on the drawings! Made to feel like it was our fault that they had… Read Full Review

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★☆☆☆☆

“Appalling Service and Staff”

Written on: 05/06/2014 by fjClark443 (1 review written)

The staff member that designed my kitchen seemed helpful before my purchase. However, she designed my kitchen so that when the wall corner unit was opened (one door was against the extractor fan) and when both doors were opened ther was a 20cm gap meaning the cupboard could not be used. The fitter had to suggest a way of getting around this to Howdens. They were very rude and told me it is their policy that the design and pricing should be checked before purchasing. How would I know that when… Read Full Review

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★☆☆☆☆

“Worst Experience EVER ”

Written on: 04/06/2014 by maddymaddymaddy (4 reviews written)

This is probably the worst kitchen buying experience I have ever had...(SO much so that I did not buy a kitchen from them and have made sure non of my friends/family/colleagues will either.) After speaking with the Weybridge branch I can honestly say that I am disgusted at not only the staff themselves but also at the way they treat their customers. Please let it be known that I am aware that they sell to trade only..All of that is fine but not to give out pricing?? That is just… Read Full Review

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★☆☆☆☆

“Awful quality”

Written on: 04/06/2014 by ikTodd159 (1 review written)

5 years down the line after having a Howdens kitchen and appliances fitted by their installer, everything need replacing. Doors have split, cupboards come away from wall, could not just replace doors as hinge screws in the mdf have ripped out leaving large holes. The Lamona washer dryer won't heat water or dry, Lamona microwave broken, Lamona fridge freezer does not work properly and leaks water over floor. Avoid, avoid, avoid… Read Full Review

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★☆☆☆☆

“Howdens Kitchens”

Written on: 31/05/2014 by Carleighd1964 (1 review written)

Howdens came out about two months ago and whilst the designer was very pleasent we have received no plans or price despite numerous requests. They dont ring back when they say they will and their customer service is non existent. Avoid at all possible cost… Read Full Review

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★☆☆☆☆

“oswesrty howdens ”

Written on: 29/05/2014 by Stonenw488 (1 review written)

my experience with howdens was not good there base in oswesrty was ok when there having the money from you then when things went wrong thay was terrible towards me just not helpful at all telling me thay would phone me but never did blameing every one else but there self I would not recommend this company to any one I waited a long time and saved hard for ,my wifes dream kitchen and floor we are heart broken :(… Read Full Review

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★☆☆☆☆

“terrible”

Written on: 22/05/2014 by 490Briggs (1 review written)

I recently purchased a kitchen from Howdens Joinery Co. thinking that the quality of kitchens they sell were of a high standard. however, only after two months the seam of the worktop situated near the sink blistered open. This was not what I expected from a supposedly "high quality" kitchen that had been barely used. I immediately contacted my local Howdens, who I expected to address the situation with some concern and be shown good customer service. But to my surprise, they sent a… Read Full Review

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Westcoker's Comment

Written on: 22/05/2014

when you say the seam, is this on the leading edge, were the edging has been glued by the fitter? or is it solid oak.....

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★☆☆☆☆

“Delivery Rip Off”

Written on: 21/05/2014 by runn3r (2 reviews written)

Expensive kitchen, disgusting attitude from Blyth branch manager (NE24). £77.00 they charged for delivery 5 miles down the road… Read Full Review

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Westcoker's Response to runn3r's Review

Written on: 22/05/2014

Did you not get the option to collect your kitchen?

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Runn3R's reply to Westcoker's Comment

Written on: 31/05/2014

No we didn't, we did end up getting the charge refunded after contacting head office, but its there normal charge for delivery. oh and dont forget to add vat on so call it around £92.00.....

It was staff attitude that will stop us using Howdens more than anything.

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★☆☆☆☆

“Customer service Awful”

Written on: 19/05/2014 by jnBlake272 (1 review written)

Customer service at howdens is abismal. It took six deliveries/collections for howdens to get our kitchen order correct. When our kitchen was completed Howdens eventually came to collect the unused, unopened goods, which they had previously advised could be refunded, they now have the goods but are refusing the refund. Trying to talk to them on the phone is pointless, our kitchen advisor is always either 'out for lunch', 'with another client' or 'out of the office'. My advice is to go with a… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 15/05/2014 by Parker486 (1 review written)

I was quoted £2700 for a very small kitchen plus appliances. When the delivery arrived the washing machine was missing. When I queried this with the Paisley depot I was told the washing machine was no longer included in the verbally agreed price. The manager told me I'd just have to pay more if I wanted it. The manager also told the receptionist to say he wasn't in when I called. (caught him out when I phoned straight back and he picked up the phone). They also delivered the wrong… Read Full Review

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★☆☆☆☆

“Poor staffing”

Written on: 25/04/2014 by Pierce182 (1 review written)

Have you been bombarded by texts from Howdens? Then found the staff at the branch are incompetent, rude and aggressive, then don't use the Elgin branch, no customer service skills or manners. Ang no price lists to boot either, they will price match and be cheaper than anyone else, so on that note, get your local builder to give you a silly quote and get the Elgin branch to beat it… Read Full Review

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★★☆☆☆

“Be wary of guarantees”

Written on: 24/04/2014 by McCullough367 (1 review written)

I was informed by my fitter 18 months ago that Howden kitchens guaranteed for 5 years. Now design has worn from edge of work top and they inform me worktops guaranteed for 1 year only - I would not have purchased if I had been made aware. Howdens have agreed to replace worktop but I have to cover cost of installation… Read Full Review

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