Howdens Kitchens Reviews - www.howdens.com

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★★☆☆☆
1.9 / 5
485
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Latest Reviews

★☆☆☆☆

“After sales customer service is disgusting .”

Written on: 23/08/2016 by dusterbennett (1 review written)

I ordered a kitchen from Howdens with Lamona applyences , when having it fitted there were some parts missing when going bsck to Howdens i was told i had to pay for the missing parts , since then the Lomona glass hob has cracked and cannot be used , Howdens are refusing to even look at the hob and claimed it is accidentel damage and not covered by there gaurantee , .. Stay away !!… Read Full Review

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★☆☆☆☆

“Don't touch with a barge pole!! ”

Written on: 21/08/2016 by Debbiej1927 (1 review written)

We' had a new kitchen fitted 4years ago from Howdens and they supplied all the appliances which included fridge/freezer, dishwasher, range cooker, washing machine from the Lamona range. The units we are happy enough with however within 12 months we had to twice send the fridge/freezer back until the 3rd broke and we had our money back and bought elsewhere. Within 2 years we had to replace the dishwasher & washing machine and now the range cooker has broke and we are left shelling out again. If… Read Full Review

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★☆☆☆☆

“Do Not Touch!”

Written on: 17/08/2016 by ucMeier184 (1 review written)

Bought a kitchen from Howdens which they planned for me. In a nutshell the measurements were wrong therefore the units/appliances would not fit. They would not take responsibility for the incorrect measurements. Staff at the local site helped as much as they could however Howdens Head Office and their complaints/compensation staff are useless. The actual units are very well made however on delivery, one man turned up even though a number of the units stated 'two man lift'. Both my husband and… Read Full Review

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★★★★★

“New kitchen”

Written on: 15/08/2016 by Gemma309 (1 review written)

Kitchen fitters and design excellent helpful staff all products excellent quality thank you howdens… Read Full Review

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★☆☆☆☆

“NEVER EVER AGAIN”

Written on: 11/08/2016 by Monroe352 (1 review written)

What an absolute shambless from start to finish,bored arrogant staff, didnt know their products, had to get their complaints man out to see us he tried to belittle me but picked on the wrong person. the appiances keep breaking down and they will not do anything about them. Its only because i had a very good builder that my kitchen turned out well, but find we have been rippped off with the price. If this makes the company feel like they have won good on them, so have we a lot more than we payed… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 11/08/2016 by AnahiHay470 (1 review written)

Cumbria branch Carlisle I called Howdens in the morning because I needed a set of stairs for a barn conversion I was working on I was informed that I would not be given a price without an account, then I was informed that Howdens closed my account. Howdens- not me! No reason given. It was cash account so no outstanding bills The girl that took the call had an awful attidude, I must have interfered with her Facebook time I think she didn't seem to know anything about anything and said… Read Full Review

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★☆☆☆☆

“£5500 on solid oak flooring that has warped and lifted. ”

Written on: 02/08/2016 by ohmsey67 (1 review written)

Do not use Howdens for flooring. Spent a lot of money and am left with lifted lumpy uneven flooring even though it was installed exactly as they advised on both solid concrete and floorboards throughout my whole flat. No customer care, they are taking no responsibility for selling faulty goods and are blaming the builder that installed it. A man from Howdens came round and looked at the floor but did not even bother to respond back to me after his visit. They have left me feeling like I have… Read Full Review

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Westcoker's Response to ohmsey67's Review

Written on: 04/08/2016

It is annoying, and disappointing, but this will be without doubt be an installation or moisture issue. Just google solid oak flooring issues.... We had the same, and felt distroyed, but we didn't launch on to the Internet to complain about the supplier, get your facts....is there a 12mm gap all arround the edge? Even by the door openings!! If not get a chap from the flooring ombudsman out they will give you a report for about £300 and prove the problem, then you can confirm your expertise in the fact you think it is a manufacturing fault...

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★☆☆☆☆

“Bad customer service ”

Written on: 27/07/2016 by Curran322 (1 review written)

Why spend your time and money using howdens when the staff are lazy and dam right rude, and God for bid you try and park without getting hassled or worse still the obnoxious staff block your van in with sixty pallets all because you parked slightly in the wrong place ! As a trade customer I didn't expect to be treated with so little respect for spending loads of money for my company's business......so be warned, bad service, rude staff and damaged goods... Very rare have I purchased anything… Read Full Review

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★☆☆☆☆

“Truly Shocking Service”

Written on: 13/07/2016 by 319MacLean (1 review written)

Included a terrible design choice without telling us, then initially refused to correct it! Then sent the wrong quantity of splash back and blamed us for it! Now I don't want to speak for the entire country, just one depot (in Cumbria) but it is quite clear the design team are grossly incompetent, making fundamental and basic mistakes and then denying all knowledge of previously discussed issues and instead shifting blame onto us! Please please please do not use!… Read Full Review

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★☆☆☆☆

“Never get your kitchen from them”

Written on: 21/06/2016 by Gavenu296 (1 review written)

I got my kitchen from howdens and they put in soup... Initially they showed me the design and when I said ok for that they provided the kitchen items which dint include anything they charged me double the price they counted me... I had to pay for each and everything again... They just provided cupboards and nothing else though everything was included in the price they have given me ... Very disappointed with the howdens service and people . Please don't buy with howdens… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 17/06/2016

Biggest regret getting kitchen from howdens. Overpriced so u expect good service and a quality kitchen, couldn't have been further from the truth. Kitchen design was incorrect regarding measurements and then they refuse to correct and want more payment to make kitchen look half decent. AWFUL SERVICE WITH ZERO CUSTOMER SATISFACTION… Read Full Review

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★★☆☆☆

“Poor quality only lasted 5 years then fell apart”

Written on: 15/06/2016 by Trippa140 (1 review written)

Brought a nice looking kitchen from howdens canterbury. white painted doors and beech laminate worktops, fitted ourselves with a friends help. Very cheap quality cupboard doors which the laminate on mdf didn't last 5 years. The laminate went brown next to oven and the laminate blew away from the backing mdf wood. Could not replace just one as whte would show difference. The cupboards literally fell apart and collapsed just as we were moving house after 5 yrs. Our friend unknown to me had the… Read Full Review

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★☆☆☆☆

“Builder gets commission ”

Written on: 15/06/2016 by DeniseBurton (1 review written)

The reason why builders recommend Howdens is because they get a £500 commission for your purchase. Howdens are the cheapest of cheap and basically you get what you pay for, lamona appliances which are really Beko. If you want a quality kitchen to last don't go to Howdens. If you want cheap then don't complain… Read Full Review

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★★☆☆☆

“I regret using Howden's, the builder used them.”

Written on: 15/06/2016 by Barrettxo315 (1 review written)

The quality of the kitchen units is OK, but they are just MDF covered in vinyl. The standard appliances are Lamouna, cheap and nasty.The kitchen was fitted by an independent, experienced kitchen fitter, Howdens claimed he was the best in the area. The kitchen cost thirteen thousand pounds and is very disappointing. For starters it is not straight, it runs about an inch out of line, the washing machine door is built in and rubs on the unit. When I pointed this out to him, he refitted it by… Read Full Review

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Westcoker's Comment

Written on: 08/07/2016

You don't need a unit for a washing machine...kitchen only as good as your fitter

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Growler999's Comment

Written on: 23/07/2016

Washing machines don't go in a carcase and how can you blame Howdens for the fitting?

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★☆☆☆☆

“Awful service - do not use!”

Written on: 25/05/2016 by Clairesydney (1 review written)

I don't think I am allowed enough characters in this form to fill out all of the issues I have had with Howdens. From start to finish they have been nothing short of terrible. Their customer service is non-existent. If they say they will call you back, they won't. If they say an item will be delivered tomorrow, it won't. If they say they will get it sorted for you, they won't. Every single time I have had to call them all I get is an inadequate employee who frankly doesn't seem to give 2 hoots… Read Full Review

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★☆☆☆☆

“Had to take them to Court to get problems resolved”

Written on: 19/05/2016 by Stevestone777 (1 review written)

Following a two year battle to get faulty kitchen unit doors replaced, we had to take them to small claims court to get a resolution and this was despite obtaining a independent report showing the doors were faulty. They are extremely difficult to deal with when you get a problem. I would urge more customers to use the small claims court to get justice if this company refuses to honour their warranty The small claims court is designed for the customer to get justice without the need for a… Read Full Review

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★★★★★

“First class ”

Written on: 15/05/2016 by JustinGarner (1 review written)

We had a kitchen installed in an extension which had no services and we couldn't be more pleased with the finished result. The design fitted in more than we thought possible. The team who fitted the kitchen, paid great attention to every detail and worked hard to complete the job. I would have no hesitation in recommending this company… Read Full Review

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★★★★★

“My kitchen”

Written on: 13/05/2016 by Results (1 review written)

I had a lot of trouble with some of my kitchen cupboards. I went to my local dealer and they were unable to help me. So I went a step further and contacted their Head Office. I had an immediate result and my doors were replaced without any fuss. I should like to thank Howdens for the very efficient way they dealt with problem. A BIG THANK YOU.n… Read Full Review

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★☆☆☆☆

“Waste of time, buy somewhere else”

Written on: 29/04/2016 by AlanLimas (1 review written)

Absolute poor sale and customer service. ( Howdens Royal Park ) Late delivery, inaccurate measurement , mixed-up orders, etc you name it. During first delivery they missed around 4-5 item , after calling them for like 5 time on Monday they arrange delivery for coming Friday,,, Yes you guessed it, none one turned up on Friday, had to chaise them for another week to get the items, and you guest it, they missed another item again, had to go to the Branch to pick it up in person. The sales Rep… Read Full Review

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★☆☆☆☆

“AFTER SALES SERVICE IS AWFUL”

Written on: 17/04/2016 by TaylorCrouch (1 review written)

We used Howden's for the whole of our downstairs flooring and open plan kitchen. Firstly we ended up with nearly 3 full boxes of flooring that were completely different size planks to the others and another 6 boxes just over so 9 boxes were over measured for! Since laying the floor through hall, kitchen, lounge and dinning room we have used it for 1 week I have dropped a plastic cup and chipped a plank in the middle and my daughter dropped the TV remote and again another chip!! rang and… Read Full Review

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