Howdens Kitchens Reviews - www.howdens.com

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★★☆☆☆
1.8 / 5
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Latest Reviews

★★★★★

“Howdens Kitchen”

Written on: 19/09/2014 by 459Dempsey (1 review written)

we have had a Howdens kitchen installed over 5 yers ago and have not had any problem with it. we are very pleased with it from day 1. … Read Full Review

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★☆☆☆☆

“dodgy tile effect laminate flooring”

Written on: 15/09/2014 by Natashaj167 (1 review written)

We spent over £500 replacing our laminate flooring in the kitchen. We went to howdens for it, as we assumed and heard good reports about the quality of their products - how wrong we were. Within 1 week of it being laid it got scratched very very easily. We complained to howdens in may about this and it's now September . Yes, four months of emails, pictures, phone calls... they've finally had the balls to ring us today to say "sorry, nothing they can do". They've said "no one else has… Read Full Review

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★☆☆☆☆

“No hope of ever replacing our Washing Machine”

Written on: 10/09/2014 by Marlie373 (1 review written)

We had a fab kitchen fitted 2 years ago with Lamona appliances from Howdens. We were happy with a 2 year warranty, especially when the washing machine door would no longer open after 19months of use. The first engineer took things apart and cleaned things up, and left with a re-assuring smile. Within 2 hours of him leaving we were not able to open the door and had to call the engineers back again. The second engineer couldn't find anything wrong with the machine, and left within 5minutes of… Read Full Review

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★★☆☆☆

“Howdens Gillingham kent”

Written on: 09/09/2014

Howdens staff member told me the reason I couldn't have the offer displayed was because my account was not at thier branch.iI rang Maidstone and they said I could.He told me he works on commission and that's why he tried to charge me double even though clearly outside was a huge sign with the item number.I told him it wasn't right as I am an account customer regardless of which branch.i feel trading standards should be informed as this is totally not right Howdens Gillingham SHAME ON YOU… Read Full Review

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★☆☆☆☆

“Howden kitchen are pure rubbish . They will over price...”

Written on: 04/09/2014 by MiriamDonahue429 (1 review written)

Howden kitchen are pure rubbish . They will over price this rubbish . Avoid i.i have worked with wood for 30 years and never came across a company like them… Read Full Review

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Westcoker's Comment

Written on: 04/09/2014

I am about to purchase a howdens kitchen, but seeing this today is putting me off, but my battle is that the depot I have dealt with are fantastic, and the product is far better than most unless I want to spend a fortune...and they do sell thousands of kitchens, is there a particular issue that I should be mindful off?

Appreciate your help,

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Steve676004's Comment

Written on: 04/09/2014

I've just fitted an howdens kitchen and to be honest it's by far the best one I've done the planning was spot on, the quality was very good, there was nothing missing, I would give it 5 stars

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Westcoker's Comment

Written on: 05/09/2014

This is good to read, I haven't really heard major problems with howdens, and if there is they seem to sort things quicker than most, I just think they have done so well over the years they can't be that rubbish, and how many times do people write about positives, I'm not sure why I went out my way to read peoples views, and the people in the depot do seem really nice and helpful. Thanks, I think you have restored my faith...

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★☆☆☆☆

“Customer ”

Written on: 03/09/2014 by Tonytighe (1 review written)

Had a howdens kitchen fitted 5 years ago, was pleased with it , still am got small problem with drawer catches, they keep shattering. Been to local howdens now 5 times, first time sent my partner they were very rude to her, the last four times I went, they said they would try and sort it and promised to phone me. The reason they don't sell to the public is they don't want no comebacks, if your fitter or builder move away or go bust then you are on your own. This shower just don't want to know… Read Full Review

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Westcoker's Response to Tonytighe's Review

Written on: 04/09/2014

email there customer service dept and see if they will sell you the parts, this service is not like that in my local depot, and to be honest does any company service products of 5 years old in the way you want them to be. Being a tradesman I am surprised you haven't got a decent relationship with your local depot, I have a customer who bought a a complete kitchen from the company you refer to as care they still have a kitchen that is in complete after 11 weeks.....does anyone care......

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Tonytighe's reply to Westcoker's Comment

Written on: 04/09/2014

Have you ever tried to get the e mail of there customer service department, I didn't expect to get the items for free. I just want a bit of professionalism and courtesy, if they think the product will not last 5 years then don't teach there rep to tell me it would last 10, and funnily enough I've got products I've had for more than 5 years that the company's are very willing to sell me spare parts ie washing machine cooker fridge car lawn mower etc, the main reason being they want my custom again, which with howdens. Won't happen

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Westcoker's reply to Tonytighe's Comment

Written on: 05/09/2014

Wow so many things gone wrong...there is an email box on there website does that not work then?

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Tonytighe's reply to Westcoker's Comment

Written on: 05/09/2014

Howdens do not have a email facility for customer service, they don't deal with the customer, they deal in trade only, the customer is the builder, if he has moved away gone out of business, god forbid died. You are on you own. As I have said before, use someone who cares

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★☆☆☆☆

“Shoddy pricing”

Written on: 28/08/2014 by JaliyahHickman225 (1 review written)

Contacted Howdens for a quote for a 15 unit kitchen. When the quote was received there wall units were priced overly high. I chanced my luck and get a quote from another Howdens branch and the same wall unit was quoted at nearly half the price. Spoke to the original member of staff who produced the first quote and she informed me thatnthey get the unit for £35 and she was trying to sell it too me for £100. Wouldn't trust them as far as I could throw them with there kitchen prices. I will… Read Full Review

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Bobismyuncle's Comment

Written on: 17/09/2014

What branch was this?

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★☆☆☆☆

“A Kitchen called Disaster!”

Written on: 24/08/2014 by mhSutherland119 (1 review written)

Went to Howdens (Eastbourne)on recommendation for new kitchen, designer missed out refrigerator area on plan, my fitter agreed to collect units and found one unit missing, after being on order for two months, one work surface was 'bowed' had to return to shop for replacement, sink unit was wrong size, had to return to shop for replacement, one unit had 'gouge' on front side of unit had to return to shop for replecement, all added up to extra cost on final bill for my fitter, still waiting for… Read Full Review

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★☆☆☆☆

“SEND COUNTY COURT JUDGMENTS BEWARE”

Written on: 12/08/2014 by AyanaRafferty (1 review written)

I have a property business that has been running for 15 years and have excellent credit. I set up a business account in order to install a kitchen in one of my rental properties, I spent £3000.00 and was quite happy with the purchase. My builders collected the kitchen and many items supplied were incorrect and damaged. The fitters had to return 4 times to change the items and some damage items Howdens would not even exchange as they had been opened ! Once i received my statement i had trouble… Read Full Review

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Benchdbltd's Comment

Written on: 28/08/2014

Just had the same experience with terrible quality laminate floor. We've had an account with Howdens for 10 years & this is the first complaint we've made about the quAlity of the floor & have not paid the invoice yet. Was told they were investigating & the next thing we know is a CCJ notice through the post despite paying all invoices on time since!!!!!! If you have to complain about anything you certainly won't get any customer service! Do Not deal with them if you have any sense!

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★☆☆☆☆

“Intimidated by a member of Staff”

Written on: 12/08/2014 by Keswick32 (1 review written)

Kitchens are fine its the Hard Sell and Intimidation from the staff. Went to Howdens Kitchens Fleetwood who came out and designed me a kitchen. I did say that I wasn't ready for a kitchen until my extension was completed and that I would get other kitchen quotes. They couldn't do enough for me until I said that I didn't want a kitchen from them, this particular salesperson asked me the why's and wherefores (intimidating) none of their business who I would be geting my kitchen from. I had… Read Full Review

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★☆☆☆☆

“shocking piece of tat ”

Written on: 11/08/2014

Read reviews on here and i can honestly say they are correct well the bad ones kithen been in 3 years exact fridge door gone had to replace hinges as door wouldnt shut rang them wanted 120 for 2 hinges as warantee had ran out draws in freezer and compartments for ever breaking replaced through amazon. Cupboards slow closing hinges popping off asked for replacements but didnt use them anymore pay a bit extra and shop somewhere else useless tat… Read Full Review

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★☆☆☆☆

“Shocking customer service, poor quality product.”

Written on: 11/08/2014

Was told by a fitter that these guys made decent kitchens. Spoke to a friend in the trade and he said avoid like the plague. Wish I'd listened to my friend! First of all the "designer" was 2 hours late for our appointment. Then he wrote my email down wrong and we didn't get the quotes over. When the quotes came in they had no plans attached. Worked out a price with someone else at Howdens Ross on Wye (manager I think?), everything had 70% off - obviously some shallow scam to try and get you… Read Full Review

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Bobismyuncle's Comment

Written on: 17/09/2014

Where's the fitter that got it through?

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★☆☆☆☆

“No contact”

Written on: 07/08/2014 by kzGreene477 (1 review written)

I took a floodplain to local store for a kitchen design to be done in June they would do it in three days and get back. Two weeks ago I emailed to ask if it had been done. No reply I rang yesterday to speak to someone they would ring me straight back day 2 now no call… Read Full Review

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★☆☆☆☆

“never again will I buy from howdens ”

Written on: 06/08/2014 by lizgorman (1 review written)

I purchased a lamona fridge and freezer which I was told were better than hotpoint I would never have problems with them with in a week all the draws we're snapped in the freezer the freezer either freezies much or doesnt freeze at all same with the fridge they have left it till my warranty has nearly ran out to do anything about it (they really dont care) iam now going to trading standards DO NOT BUY THERE PRODUCTS… Read Full Review

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★☆☆☆☆

“Integrated Fridge Nightmare”

Written on: 02/08/2014 by Sargie06 (1 review written)

We had a kitchen fitted in 2009. Units fine and work tops fine. We opted for the tall integrated fridge. Shortly after 1 year we had to replace the door as it was not able to close. We had to buy another one and pay for the labour to fix it. Within 2 years this too has gone. It's just not fit for purpose. And they don't care. Having read other reviews I can only plead with people not to get Lamona appliances. Our dishwasher sprang leaks as the seals failed within 4 years. Ditto on the… Read Full Review

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★☆☆☆☆

“Can't wait to bin it.....”

Written on: 24/07/2014 by Freeman82 (1 review written)

Have had my Howden's kitchen for 4 years now, looked lovely to start with but problems soon emerged, quality obviously not up to much, doors bubbled, handles tarnished, nothing to do with how I cleaned it to all you Howden's cheerleaders out there...! Couldn't really justify replacing it so soon, however, have had enough and am really looking forward to ripping it all out and getting a decent kitchen at last. Don't bother putting glowing reviews on here the day your kitchen has been fitted… Read Full Review

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★★★★★

“so excited and amazed ”

Written on: 24/07/2014 by AriSutherland318 (1 review written)

Just had an extension and kitchen supplied by howdens or morden the sales rep was so nice and friendly and full of suggestions and designed a great style. obviously i picked all the expensive stuff but after appliances i was pleased with the price including all of the appliances. the finish is simply outstanding and quality of product the same. the guys turned around my order in a week and everything arrived early in the morning that even the builders were amazed. thanks so much to the… Read Full Review

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★★★★★

“Great service and quality”

Written on: 21/07/2014 by Smeds (1 review written)

Fitters started my kitchen on Wed and everything was completed by the Saturday.Delighted with the quality of the kitchen units and the appliances (gas hob,electric fan oven and cooker chimney hood).also the lighting fitted to units and bottom pelmet superb.I was a bit worried about getting a Howden kitchen and appliances because of all the bad reviews on this site.But I new my kitchen fitters had a good name so that's what swung it for me and I am delighted I did.I would certainly recommend… Read Full Review

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★★★★★

“Good aftercare service for missing manuals”

Written on: 18/07/2014 by Milesdp358 (1 review written)

We recently had a number of Lamona appliances installed in a new kitchen in a rental property. I cannot comment on the appliances themselves as the tenants have not yet moved in. However I contacted my local Howdens in Fulham because my builders had mislaid the manuals. The very next day they sent me electronic copies of the manuals. I was pleased with this quick response and felt that it indicated a good level of service… Read Full Review

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★☆☆☆☆

“Trash Kitchens”

Written on: 14/07/2014 by AdrienRose147 (1 review written)

Bought a kitchen last year. within months we noticed the surface top to the worktops coming away. Rang Howden's who sent a Manager who came and took photographs on his PHONE YES HIS PHONE. Apologised and said he would get back to us . After contacting the consumer goods council they contacted them and said as they were supply only they agreed to give us a new length of worktop but not fit the top which needed the sink inserting into it. Also replying that no other complaints had been made about… Read Full Review

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