Howdens Kitchens - www.howdens.com Reviews
Summary
Read user reviews of www.howdens.com from customers past and present, and share your own experiences with others by submitting your own review here at Review Centre.
Media Gallery for Howdens Kitchens - www.howdens.com
Latest Reviews
★★★☆☆
“Howdens appliances; Rubbish!!”
Written on: 22/05/2013 by fatmog
Had a Howdens kitchen fitted by a local builder approx three yrs ago-the quality and installation was great but there has been loads of problems with the appliances-control knobs continually melting on grill/oven, intermittent fan fault in oven; hob control knobs melting, a faulty integrated microwave oven that had been wired up wrongly on at the factory[no product recall despite being thrown across the kitchen a couple of times when attempting to operate it]and the extractor fan blowing up... (read more)
★★★★☆
“Howdens reddish branch”
Written on: 21/05/2013
I purchased a kitchen from howdens reddish early this year. I found the staff very helpful although my fitter was not at my house the day they delivered my kitchen there driver who came on his own did not see that as a problem (unlike delivery drivers from other companies) and carried the items into my house and stacked them neatly so I had room to walk around them. He explained that a few items where to follow as they was out of stock but he came back with them the following day I would... (read more)
★☆☆☆☆
“Utter pointless”
Written on: 13/05/2013 by lpool (6 reviews written)
in one word POINTLESS I have no idea how any business can use this place. you place a order for delivery and they say we will get it to you when we have the time. I have paid for delivery for items in stock and they have turned up two weeks later after telling them to forget it because i need them for a job. Back to b (read more)
★☆☆☆☆
“black high gloss kitchen doors damaged... HELP!”
Written on: 10/05/2013 by chantydani (1 review written)
help! I have had my kitchen fitted for 4 months. It is the black shiny kitchen which is called the high gloss. I have noticed that about 4 of the doors appear to have bubbles and a bit of splitting in the middle of the doors. It looks as though the laminate is peeling off. I dont understand this. Its a small kitchen but there is no damp in it. i know that i havent dripped water down the fronts. I clean it about twice a week with a damp cloth. I have contacted my builder and he is... (read more)
Bigtum's Response to chantydani's Review
Written on: 10/05/2013
i think time after time, the lesson to be learned by most of the reviews here is
USE A PROPER KITCHEN COMPANY !!
who in their right mind uses a builder to choose ,supply, and fit a kitchen .
Please use a showroom where at the very least you could go and camp outside until your problem is resolved
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Dnaltocs's reply to Bigtum's Comment
Written on: 10/05/2013
232 reviews and not all bad over what 3 or 4 years during which howdens have sold about 1.2 to 1.6 million kitchens. and is the uks biggest supplier of kitchens.
apart from new builds the builder/joiners customer chooses the kitchen/design and layout which is then supplied by howdens to the account holder to fit for his customer they then pay the builder who then pays howdens.
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Bigtum's reply to Dnaltocs's Comment
Written on: 11/05/2013
correct !!
a recipe for disaster for the end user eh !
but a perfect arrangement for dodgy builders , buying their goods from a company that can shirk its responsibilities
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Dnaltocs's Response to chantydani's Review
Written on: 11/05/2013
I know this may appear daft but are you sure the joiner has removed the clear film that protects gloss doors while fitting ,this can be difficult to see and can bubble months later giving the impression that the doors are bubbling.when all that is required the film to be removed.
worth checking. anyway
if it isn't that keep at the depot the doors have a 2 year warranty against manufacturing faults or materials.
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Mazanddave's reply to Dnaltocs's Comment
Written on: 11/05/2013
READ MY REVIEW UNDER MAZANDDAVE! this is exactly wht happened to me but i have 19 doors bubbled. Why is it a receipe for disaster? like some people have commented. I also bought my kitchen this way via howdens. The reason i bought my kitchen this way is because i had it massively extended, with a lot of building/structural work, all done through my builder. When you have a howdens representative come to your home like i did, how are any of us to know that HOWDENS OFFER SUCH A DESPICABLE CUSTOMER SERVICE. ALL 19 doors of mine are warped and they blame windowlene. however, the 2 doors that they replaced which were never cleaned by windowlene were bubbled after 2 weeks! work that one out! Also all the goods from supplier 1 (from howdens are bubbled), whereas everything from supplier 2 is fit for purpose (the black high gloss tall kitchen units and trims). how come i clean with with the same product on supplier 1 and it is ok and wrecked with supplier 2 goods. My bubbles are not tiny either, fully peeling off doors 7 months after fitting!
So BIGTUM why shouldnt people by from builders, especially those having full building works and the kitchen is part of the job, howdens did bring door samples! THE FACT IS WHO DO HOWDENS THINK THEY ARE SHIRTING AWAY FROM THE FACT THAT THEY SUPPLY SHODDY GOODS THAT ARE NOT FIT FOR PURPOSE. THAT IS THE REALITY HERE! The work my builder has done is outstanding, it is HOWDENS!. Roll on the £350 independent report from the furniture ombudsman as if my kitchen is not replaced, every TV programme i know is going to hear about HOWDENS, as are trading standards, etc., i will ensure that company never forgets who i am!
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Fredmyob's reply to Mazanddave's Comment
Written on: 22/05/2013
Whilst I think you are admirable to be fighting for your rights, don't take it out on poor old Dnaltocs. I think he/she was trying to be helpful, and their comment about 'disaster' for the end user is simply because the law allows Howdens a 'get out of jail free' card by substituting the builder as the customer. What, for example, would happen if your wonderful builder went bust or refused to deal with the problem? You should not need to threaten a company with bad tv publicity to get action from them.
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Fredmyob's reply to Mazanddave's Comment
Written on: 22/05/2013
Whilst I think you are admirable to be fighting for your rights, don't take it out on poor old Dnaltocs. I think he/she was trying to be helpful, and their comment about 'disaster' for the end user is simply because the law allows Howdens a 'get out of jail free' card by substituting the builder as the customer. What, for example, would happen if your wonderful builder went bust or refused to deal with the problem? You should not need to threaten a company with bad tv publicity to get action from them.
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Fredmyob's Response to chantydani's Review
Written on: 22/05/2013
Ok, Largestkitchensupplier, what have you got to say about doors now? Will you replace this customers doors for free? Will you get the relevant branch to talk directly to the end user or not?
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★☆☆☆☆
“Obnoxious and sexist”
Written on: 09/05/2013 by Sarahtromans1983
Just visited the merry hill branch the young girl was lovely and helpful the manager looked down his nose , unhelpful as I wanted a duplicate product I had previously ordered but wasn't prepared to search there database pretty sure it's cause I was a woman he was however helpful to a man who was in the shop ! That's why I spent a few thousand at magnets ! Will be writing to head office . In this day and age it's unacceptable !! (read more)
★☆☆☆☆
“Kidderminster - avoid them at all costs”
Written on: 07/05/2013
kitchen designed in Kidderminster store. Nice as pie until things went wrong. Delivery not complete putting us back 4 days, he also hadn't listened to the brief (asked for all floor units to be pullout, and asked for lighting to be included) - this cost us hundreds extra! All of a sudden, he decided that he couldn't speak to us anymore as we weren't his clients, our builder was. Then he refused to accept any responsibility, put a stop on our builders account and he's now pulled a sicky at... (read more)
★★★★★
“Wonderful Howdens”
Written on: 05/05/2013 by KnightG
We bought a kitchen from Norwich based on someone elses design which did not work. We made several changes taking bits back and having new bits delivered. I cannot praise them enough. This is one of the most helpful and tolerant companies I have dealt with. I have my own wholesale/retail business and they treated us as we hope we treat our clients. And its a great kitchen too at a good price. Geoff Knight (read more)
★★☆☆☆
“can anyone help?”
Written on: 03/05/2013 by melontay01
hi i bought a howdens kitchen yesterday and as it was being unloaded by 1 guy and me. the worktops were promised rounded and came square edged,the solid oak units were laminated,the doors were solid oak and only half of it was delivered and ive paid 10,000 for this kitchen am i to take it back and ask for a refund? also asked for 52 square meters of solid oak flooring and got cheap laminate that isnt compatable with kitchens/wet areas! am i being taken for a ride? many thanks stu (read more)
★☆☆☆☆
“Terrible service, Delivery fiasco, Rubbish rubbish...”
Written on: 01/05/2013
Ordered a worktop sink and bits at lovely lady from the store. Delivery day half hour late making me late for work with no appologie!!! Only to discover the worktop was the wrong one and the one i had ordered was dicontinued.. ok simple error so let that one go. Reordered another pone and payed for delivery then to find out on the day of delivery that they needed help with unloading and would I help!!(small 5ft woman)why am i paying for delivery if they cant deliver and took my money. Spoke... (read more)
Fredmyob's Comment
Written on: 01/05/2013
For all people looking at these reviews, I have discovered that a company called MFI started and owns Howdens and in 2010 they changed their name to Howdens Joinery Group. MFI were infamous in the 1960's 70's and 80's for selling both kitchen and bedroom furniture that would fall apart. That says it all, really, doesn't it?
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Largestkitchensupplier's Comment
Written on: 16/05/2013
Um, no, Howdens Joinery was set up as a sister company to MFI selling to 'Trade Accounts Only' and was under Galiform plc - MFI went under a few years ago and Howdens carried on - Howdens Joinery is and never has been MFI
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Fredmyob's Comment
Written on: 22/05/2013
Really? Howdens are responsible for their own shoddy practices.
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Chapinch2002's Comment
Written on: 17/05/2013
Hiya
Deliveriy time will always be approximate and never exact due to traffic etc, so usally am or pm I would be very surprised if they 10:30am.
Like most companies it will only ever be curb side only as they won't be held liable for any damage caused by taking it into your home, you should of been informed of this prior to delivery, if not then that is a poor service and as for the manager arguing with you this is unacceptable.
Hope this helps, kind regards chapinch
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Fredmyob's Comment
Written on: 22/05/2013
Tesco and Sainsburys bring groceries to the KITCHEN. So why cannot Largestkitchensupplier get fully insured people to deliver goods properly?
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Chapinch2002's Comment
Written on: 22/05/2013
Hiya
Actually when they deliver it's quite often not correct as they supply substitutes!!! # faux pas.
Kind regards chapinch
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★☆☆☆☆
“horrible Howdens”
Written on: 29/04/2013
Beware before you buy from Howdens! Spent 1000's on a high quality oak wood floor. The floor has a 30 year guarantee which is not worth the paper that it is written on. The floor is not fit for purpose, stains have appeared since it has been laid and it scratches and dents very easily. Howdens have the policy that if you have a problem you must go through your original builder, you cannot deal with Howdens directly, so when problems arise you cannot take action, Howdens will not deal... (read more)
Chapinch2002's Comment
Written on: 17/05/2013
Hiya
is the floor solid oak or engineered? If so then has any lacquer been applied as this will prevent stains and give it protction against scratches and dents.
As for going through the builder the flooring will be guaranteed for a period of time and so you will be able to go direct to the company who will then send someone out to asses the damage.
Hope this helps kind regards chapinch
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Showing 1 - 10 of 235 Reviews
★☆☆☆☆
“Don't for one minute think that, 'you' are the...”
Written on: 25/04/2013 by ispy121 (1 review written)
Don't for one minute think that, 'you' are the customer. The kitchen planner might be all nice and smiles when they print off pictures of your dream kitchen. However their customer is the builder. If you pay the builder and then he doesn't pay Howdens then you have no comeback to Howden's. You are left high and dry. Remember that many builders have, 'credit' accounts with Howdens. Suffice to say this is what happended to us. When i started to have doubts about the builder i went to... (read more)
Largestkitchensupplier's Response to ispy121's Review
Written on: 16/05/2013
Unfortunately if you paid your builder who in turn did not pay Howdens then why should Howdens supply you with a FREE kitchen?!
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Ispy121's reply to Largestkitchensupplier's Comment
Written on: 17/05/2013
When we started to run into problems with the builder, I specifically asked the kitchen designer we had been dealing with, ([name removed], at the Chesham branch, Bucks, (avoid at all costs)),
"has my kitchen been ordered and has it been paid for"? [Name removed] said, "yes, ordered and paid for". I asked these specific questions twice.
Due to these lies by a Howden employee, with oversight from the store manager and by proxy the company itself, it just made a bad situation worse. In addition Howdens were also engaged in false accounting behind the scenes to cover their position.
I'm not after a, 'free' kitchen. After speaking to Howdens area mangagers, customer services etc... No one got back to me at all despite repeated requests. It was a case of, 'your not our customer, go away', despite the fact that Howdens had escalated the problems by blatant lies and false accounting.
Howdens lied to me to, "cover' the builder.
Again, I'm not after a, 'Free' kitchen. I've got three quarters of a Howdens Kitchen installed. The shabby consequence of going to Howdens is there for all who visit our house to see.
Fully aware of laws of libel and slander, Howdens please feel free to take this further, I would relish playing this out in court.
How about this for your company slogan:
'Howdens', kitchen supplier of choice to bent builders, we will support you".
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★☆☆☆☆
“poor after sales service preston branch”
Written on: 23/04/2013
Purchased kitchen units,sink,worktops.staff friendly when you are buying,very different matter when you have problems.Joiner fitted kitchen, after 6 days worktop joints were lifting. we contacted howdens in preston and spoke to an advisor, he asked if joiner had used paste on the joints as this was needed. we asked joiner if he had used paste,he didnt know what we were talking about.obviously the joiner had spoken to him after we had. what a difference in his attitude, he was rude and... (read more)
Chapinch2002's Comment
Written on: 17/05/2013
Hiya
So it sounds like you have employed a person to fit the kitchen who didn't use jointing compound on the mitres, which as any builder worth his/her salt will tell you is paramount in ensuring you have a solid water tight joint.
How you have come to the conclusion that this is a howdens issue I'm not sure, they didn't fit the worktops your fitter did.
Weather you think they are in cahoots is irrelavent as the builder hasn't done the job properly in the first place.
but I don't agree with him being rude and the manager not ringing back that is just poor customer service.
But as you say, yes take care who you employ to fit your kitchen.
Kind regards chapinch
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Fredmyob's Comment
Written on: 22/05/2013
Well done, Chapinch2002, you have just proved this customer's point. BECAUSE you don't how good a job any person is going to make of fitting a kitchen it is in the customer's interest to beware.
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Chapinch2002's Comment
Written on: 22/05/2013
Hiya Fredmyob
I'm not sure what the point of your comment is, other than to congratulate me and reiterate the customer point.
regards chapinch
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Hadagain's Comment
Written on: 22/05/2013
the point I was making about howdens was that when I first spoke to them about the problem,the assistant was helpful, the following day after my joiner had spoken to them, what a change in his attitude, he was rude and didnt want to know.the manager was supposed to ring me to arrange to view the problem. today 21st of may I still await his call.the attitude of the joiner is that its not his problem.just another example of a recently widowed lady being badly treated. regards hadagain.
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★★☆☆☆
“Lamona 50/50 Fridge Freezer (integrated)”
Written on: 15/04/2013 by amonaghan
Our Electrolux fridge freezer packed in and our repair man recommended a Lamona from Howdens. Shouldn't have bothered as you can barely get a chicken fillet in the drawers never mind a whole chicken/turkey! So disappointed as my Electrolux had just about double the litre capacity of freezer space. Didnt think to check this as thought it's a 50/50, the same as my Electrolux so cant be much difference-wrong! Bought a bag of ice the other day and it filled one of the 4 very small drawers.... (read more)
Chapinch2002's Response to amonaghan's Review
Written on: 20/04/2013
Hi there
So you have given the company 2 stars because you the freezer has a small capacity!!!!!!!!!!! Did you even look at the the freezer before you bought it?????
All you had to do was look at the catalog for litre capacity, cannot understand how you can be disappointed when you had every chance to read the product specification.
Kind regards chapinch
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Fredmyob's reply to Chapinch2002's Comment
Written on: 01/05/2013
Chapinch2002 is a ringer for Howdens. How does Chapinch2002 know what information was given to this customer? For certain, if the details shown to the customer prior to purchase were misleading then he or she might have a suitable case to take to the small claims court.
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Dnaltocs's reply to Fredmyob's Comment
Written on: 10/05/2013
unless the customer spends a decent amount of money off the cuff with out checking,
then there are howdens kitchen catalogues or howdens appliance catalogue or if she was unable to get into a branch to see one, Howdens have a very comprehensive website where anyone can find very detailed information on all the products sold by the company. including freezers
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Largestkitchensupplier's reply to Fredmyob's Comment
Written on: 16/05/2013
Quite clearly the poster assumed and we all know where that gets you.
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Annettedea's Response to amonaghan's Review
Written on: 13/05/2013
I have a howdens kitchen and have no complaints about the kitchen-but beware of the appliances.All my appliances were lamona fully integrated so were relatively expensive.The washing machine lasted 2 years and the fridge and freezer are rubbish!Th freezer is indeed too small to fit much in and in 2 or 3 months the drawers started to crack.The fridge door milk holder etc broke also in a few months as are very flimsy and the door hinges have now been replaced twice at a cost of over £50 time due to the weight of a 2 pint milk carton.I now have thrown the door holder away and put the mink on the main shelf. Also we had the bar handles which have had to be replaced as they have all gone rusty-they are supposed to be stainless steel but are not.
In short the quality of the kitchen is good but not the accessories.
B
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★☆☆☆☆
“EXPENSIVE & POOR SERVICE”
Written on: 14/04/2013 by Usmat
Thier reps are keen to sell thier own branded products,I fell in thier trap,Fridge Hinge became faulty after just 18 months,howdens Reading quoted £188.00 for a replacement part. Paid 8k for a replacement kitchen(supply only) my friends are buying thier kitchens from IKEA,one of my mates was quoted 6 k for a kitchen from Reading Howdens he bought a better looking kitchen from Ikea for £1500. BE WISE DONT GET RIPPED OFF!!!!!!!!!!!!! (read more)
Chapinch2002's Response to Usmat's Review
Written on: 15/04/2013
Hi there
You say they are expensive but they do an 11 unit RIGID kitchen (not flat pack like Ikea) for £399.99. Better looking kitchens don't always mean better quality. How have you compared your friends 6k kitchen to the one your other firend bought for 1.5k from Ikea??????? I can guarantee these are poles apart as the price reflects.
You mention the poor service but make no reference to it in your comment.
DON'T GET PUT OFF BY THIS POOR REVIEW
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Fredmyob's reply to Chapinch2002's Comment
Written on: 01/05/2013
Chapinch2002 is a ringer for Howdens - just look at some of their other comments on people's reviews. I am currently researching for a new kitchen and mine was a very cheap Ikea kitchen installed 14 years ago and it is only now being replaced because the whole flat is being refurbished by the owner.
However, I do agree with Chapinch2002 on one thing. Do not be put off by this one review. DO READ ALL THE OTHER AWFUL REVIEWS FIRST.
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Largestkitchensupplier's reply to Fredmyob's Comment
Written on: 16/05/2013
Similar to rather bias against Howdens?!
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Fredmyob's reply to Largestkitchensupplier's Comment
Written on: 22/05/2013
Not biased against Howdens, concerned rather at some of the comments particularly since I discovered that Howdens is a company that used to be called MFI who were infamous for several decades for shoddy workmanship. As it happens the owners are installing Howdens kitchen in my apartment anyway although I have baulked at the appliances. I can cope with dodgy cupboards and drawers but I need functional cooker and washing machine.
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★★★★☆
“Howdens Kitchen”
Written on: 10/04/2013
I had an entire Howdens kitchen installed 6 months ago by my local carpenter and plumber and am extremely happy with everything. In fact I love it! Delivery was efficient and the one problem, a damaged door,was quickly rectified without question. I went to the local branch to choose cabinets etc. The Howden's designer, an ex-chef,then came down and was extremely helpful, enabling me to make use of every last millimetre of space in a smallish room. Friends have commented how much more... (read more)
Sheilaturner's Comment
Written on: 16/04/2013
I have had 5 kitchen doors the Greenwich sawn oak n 5 stainless steel handles the curved d shape!! Fitted by m y joinery but needed 4 more of each but m y would only supply the 5... The man from m y told me to contact you n see if I can buy 4 doors n 4 handles from you otherwise I have an odd kitchen!!! thank you
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Fredmyob's Comment
Written on: 22/05/2013
Two things: what type and colour cupboard doors did you order? Real wood, high gloss, etc? What exactly is the problem with cleaning the sink, is it stainless steel?
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★☆☆☆☆
“Bubbling door laminate”
Written on: 09/04/2013
Doors under kitchen sink completely destroyed after only 2 weeks. Complained to Howdens but said can't do anything because they were bought on my builders account who has since disappeared. Had to buy more doors but afraid to put them on because they also started to bubble after a few days so took them off. Terrible quality - obviously doors are not suitable for kitchen. Do not buy any laminate products from Howdens. (read more)
Chapinch2002's Comment
Written on: 11/04/2013
Hi there
So the first set of doors under the sink bubbled, then the second set under the sink also bubble, did any other doors in the kitchen bubble? If no then you clearly have a leak or your a messy sink user or you have the worst luck in the world.
Kind regards chapinch
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Fredmyob's Comment
Written on: 01/05/2013
Well, I could expect that a ringer for Howdens to make such comments as you have but on behalf of Mazanddave, you are insufferably rude. Where do you get off telling people they are messy or have a leak or the worst luck?????? You assume they have not already checked for leaks? Even if they were a 'messy sink user' it should make no difference whatsoever. All sinks suffer splashes and soakings from time to time and 99% shrug it all off as they should. And what is all this rubbish about the worst luck? How are any of your comments useful or helpful?
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Mazanddave's Comment
Written on: 16/04/2013
Read my review, 19 doors in total now have all bubbled. Even the 1 they replaced 2 weeks ago bubbled. My review is under mazanddave. Its shocking how poor quality the doors are. I have the black high gloss. Avoid at all costs.
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Chantydani's Comment
Written on: 10/05/2013
hi, read my update ! Howdens have voided my warranty. I have just paid £350.00 for an independent report to be undertaken by the furniture ombudsman! I suggest you complain to them as well. Its going to cost about £4k plus to put my kitchen right, maybe more. I will fight to the death as no way am i letting howdens get away with it or my builder. It is soooo obvious that Chapinch2002's is a howdens rep trying to defend an already well trashed reputation. Potential buyers ....... BUY FROM HOWDENS AT YOUR OWN PERIL BUYERS... BE WARNED.
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★☆☆☆☆
“Poor quality worktops”
Written on: 07/04/2013 by Sam2000 (1 review written)
We installed Howden's worktops 3 years ago and they are the worst quality worktops we've had. They soon looked shabby and have lost their finish looking dull and very old. I only use standard kitchen spray cleaners and have never experienced such fast deterioration of finish. We are now looking to replace our worktops as they have ruined the look of our kitchen and will effect the value of the house as we are thinking of selling. I would definitely not recommend Howden's products a waste of... (read more)
★☆☆☆☆
“Terrible terrible service”
Written on: 05/04/2013
after a faulty Lamona oven, Howden's have proved to have dreadful customer service from complete avoidance of the problem initially, to rude staff to finally altering evidence in an engineer's report to get them off the hook. The only slight compliment i could give them was their store manager who said that he was embarassed at how bad their customer service was when things went wrong. Avoid! (read more)
★★★☆☆
“I would buy another Howdens' kitchen”
Written on: 01/04/2013
I have a Howdens' kitchen which was fitted about five years' ago. It still looks as good as when it was first installed. I can't speak for installation problems as mine was done by my interior designer's team. However, NEVER buy 'own brand' appliances from any of these kitchen companies be it Howdens/B&Q/Wickes etc unless you know who manufactured the equipment. If it is one of recognised companies, spare parts and repairs will present no problems. (read more)
Adamant123's Comment
Written on: 03/04/2013
I had my kitchen revamped by More Than Kitchens of Rothienorman, Aberdeenshire. Less than one year later the work top started to "blister" where there was a join. Contacted them and they said it was "water damage" and my fault. This had happened to them only once previously and got the work top manufacturer out who said (of course) that it was water damage and not the workmanship.
Have to disagree - how/why was there water damage if it was sealed correctly.
More Than Kitchen werent helpful in fact quite nasty to deal with.
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★☆☆☆☆
“Shocking service!units ok”
Written on: 30/03/2013
The kitchens are an ok standard,l shaped corner units are not so good,customer service is appalling,as is the design service!8 yes eight deliverys later,still not all parts here,rude and unhelpful staff Yeovil branch (read more)
See next 10 reviews
Showing 11 - 20 of 235 Reviews
★★☆☆☆
“Be Careful with the Lamona appliance as faults can be...”
Written on: 28/03/2013
My fridge is a lamnona built in and it is very noisy. If the kitchen wasn't seperate from the other rooms it would be very difficult to live with and a change would be necessary and costly. My washing machine, again Lamona, has broke having been istalled less than three years and used only once or twice a week with a small wash load. It is the pump and there is no area in the front of the machine to clean any clogged materials therefore because it is built into the units I need to get an... (read more)
★★★☆☆
“Kitchen Fitters”
Written on: 26/03/2013
Howden kitchens are only as good as the fitters who fit them. Howdens do not have their own fitters so it is pot luck as to the end result. I have been unfortunate with my fitter so am not particularly happy with the end result. (read more)
Chapinch2002's Comment
Written on: 26/03/2013
Hiya
It's always best to go on someones recomendation, rather than chancing it with a random.
Kind regards chapinch
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★☆☆☆☆
“Please please don't touch them”
Written on: 24/03/2013
o my god we had a company in Manchester called adc home style what a idiot he was, rude arrogant cocky and smelt of booze, workmanship absolutely shocking... Save your money and go else where they're really bad (read more)
Chapinch2002's Comment
Written on: 25/03/2013
Hiya your review doesn't really make any senese, who is this adc and what has this go to do with Howdens?
Kind regards chapinch
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Fredmyob's Comment
Written on: 01/05/2013
Now I am certain that Chapinch2002 works for Howdens
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Jenson608's Comment
Written on: 13/05/2013
Ditto! Whatever the problem, some stupid excuse.
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★★★★★
“Great service and great price”
Written on: 22/03/2013 by Rabbit1
I have read all your revies as howdens sale more that 2000 kitchens a month it dosent surprise me that there is only 210 bad reviews not everyone can be happy and problems always get sorted I've had laminate appliances at three of my properties over the last 6 years and haven't had a problem with one of them the problem with these review sites is you don't write a review if you are happy only when you have something to moan about I would encourage anyone to use howdens (read more)
★★★★★
“howdens uxbridge”
Written on: 22/03/2013
I`m a kitchen fitter based in west london. I have read many of the reviews on this site with regarding howdens. The service i get from my local branch is superb. If there is any disscirpences they are sorted out straight away . The manger can`t do enough to over see a stress free kitchen fit and after sales service . The kitchen designer measures the kitchen down to the millimetre. I would recommend to other kitchen fitter`s builders to make a longer journey if needed to visit this branch of... (read more)
Fredmyob's Comment
Written on: 22/05/2013
Because a Howden's kitchen is being fitted in my apartment by the owners I have been attempting to find reviews on the high gloss white cabinets I was thinking of asking them for, instead I happened across this site. Of course no-one happy with their stuff is going to write a review, but anyone reading such bad reviews is looking to see if there are specific problems to be avoided.
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★☆☆☆☆
“Avoid Howdens Kitchens ”
Written on: 19/03/2013
My builder (who came very highly recommended) extolled the virtues of Howdens even though I had reservations about the design layout and preferred other companies. I didnt realise at the time what a parasitic relationship they have with each other - silly me for not doing more research As I thought the layout is dreadful and doesn't work, the designer didnt listen to what I said, within a couple of weeks the washer broke (avoid Lamona at all costs, the washer/drier, fridge/freezer and... (read more)
Balancedopinion's Comment
Written on: 19/03/2013
Who buys a kitchen that they think is "awful" in layout? I have had many kitchens planned by Howdens designers' (and designers from other companies for that matter), it is their job to draw it the way you want it!
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Ihatehowdens's Comment
Written on: 26/03/2013
I raised my concerns re layout with the builder, he assured me designer was the best they had and had designed many kitchens for his customers and indeed his own. When it came to fitting the island she had got measurements wrong, it had to go elsewhere, also layout re hob/sink etc are inconvenient to say the least. The designer went on maternity leave not to return, Howdens wouldnt do anything about it, even though when the reps came out because of other problems with fittings/white goods, they said she had made a pigs ear of the space. I found them rude, unhelpful and when a unit broke (because the washing machine engineer had leaned on it) I was blamed. Appalling company, I wish I loved my kitchen but I don't
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Chapinch2002's Comment
Written on: 21/03/2013
Hiya this sounds like a classic instance of a dreadfull fitter and the customer trying to blame the company. With regard to the appliances they have either been fitted incorrectly or you have been very unlucky as they have well below industry standard failure rates.
Kind regards chapinch
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Ihatehowdens's Comment
Written on: 26/03/2013
I couldn't fault the builder, he fitted units really well, but the layout works against you. Having read many reviews of Lamona products since, I wouldn't touch with a barge pole. They have been appalling, builders are too much in their pockets
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Kitchen_Fitter_London's Comment
Written on: 22/03/2013
I`m a kitchen fitter based in west london. I have read many of the reviews on this site with regarding howdens. The service i get from my local branch is superb. If there is any disscirpences they are sorted out straight away . Warren the manger can`t do enough to over see a stress free kitchen fit and after sales service . Scott the kitchen designer measures the kitchen down to the millimetre. I would recommend to other kitchen fitter`s builders to make a longer journey if needed to visit this branch of howdens, People are so quick to add a bad review and too slowly to add a good review.
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Ihatehowdens's Comment
Written on: 26/03/2013
How I wish my branch was like yours, unfortunately they're not
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Largestkitchensupplier's Comment
Written on: 16/05/2013
Why oh why would you agree to a design when not happy with it and may I ask if your builder/fitter took the time to check the designers measurements? Any quality fitter checks a plan before installing. As for the pull-out collapsing, I would suggest that again your fitter is responsible. Lamona appliances have the best failure rates in most sectors but if I were you I would be demanding engineer visits and seeing if the appliances can be BER'd
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★☆☆☆☆
“Burford Grey doors bowed”
Written on: 18/03/2013 by jigers
I ordered a Kitchen from Howdens. The style was Burford Grey. When it turned up all the frontals were bowed! I contacted the Keighley branch to explain and they said to return them and they would replace them. To my surprise the replacements were also bowed. I currently have the 4th set of doors on my kitchen and I am in dispute with Howdens as these are also bowed. The shocking part about my story is that they are blaming damp at the property (even tho set 2 and 3 were only here for... (read more)
★☆☆☆☆
“kitchen doors bubbling splitting after 8 months”
Written on: 17/03/2013 by mazanddave (1 review written)
My kitchen was fitted in Mardch 2012. Since November 2012 i have been fighting with howdens as x 9 doors have bubbled/split (black high gloss kitchen). They removed x 2 faulty doors in January 2013 and send them off for quality testing. After threatening howdens with court, i now get a sales rep demanding yet another door but one without faults to quality test. This same sales rep had recommended to howdens customer service that my entire kitchen is replaced. However, customer service and... (read more)
Chapinch2002's Response to mazanddave's Review
Written on: 21/03/2013
Hiya have the company actually said they are trying to prove that the damage is your fault or is that something the rep has said. As my view is that as a company they would want to do the tests as to ascertain if there was a problem with the black gloss in general and they may need to stop selling it or review their manufactoring process.
What have customer services said to you other than they want to test the product?
I understand that you have paid for your kitchen but if there is a problem with it then give the company the chance to sort it out.
Kind regards chapinch
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Mazanddave's reply to Chapinch2002's Comment
Written on: 11/04/2013
hi the sales rep did say to 'see if it is anything i have done'. Since this, they have replaced another kitchen door and voila 2 weeks later that has split as well. I did not pay for such cheap quality, my kitchen was the howdens top of the range. As for customer services, they cant be bothered to respond to my emails or anything. Also note that i have been waiting for a resolution since NOVEMBER 2012 - 5 MONTHS LATER. do you think that is acceptable for a customer to wait for that long for a resolution when the kitchen was only fitted for 7 months. I dont! very poor customer service, poor shoddy doors, i would RECOMMEND NOBODY BUYS OFF THEM
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Mazanddave's reply to Chapinch2002's Comment
Written on: 11/04/2013
hi capinch, have you also looked at the significantly high number of people complaining on this review centre about bubbling doors. It just shows that this is not just a 1 off issue with myself. It is actually lots of us that are experiencing problems with peeling doors. Other websites such as mumsnett refer to the same. There evidently is a significant problem here. Furthermore, customer service is below standard with calls ignored, etc. They claim my kitchen is a 1 off and they have never heard of bubbling doors, i have told them to have a look at the review centre with similar complaints, they soon went quiet then.
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Chantydani's reply to Mazanddave's Comment
Written on: 10/05/2013
Update on HOWDENS! they have now totally voided my warranty. Yes thats right all 19 doors a write off. they have voided my warranty as i used windowlene to clean the doors. They state that only water should be used to clean but i have no docs stating this. Also EVERYBODY i know uses windowlene and no damage. the internet states WINDOWLENE IS THE BEST THING TO USE!
Howdens still cannot explain why all doors provided by 1 supplier are bubbled, and yet large oven end panels, skirts, trims provided by another supplier HAVE NOT bubbled! strange...., 2 different suppliers yet 1 supplier is evidently fit for purpose and yet the other suppiers is ALL damaged. Howdens also cant explain why a door replaced was damaged after 2 weeks WHEN IT WAS NOT CLEANED. somebody work that one out.
Anyhow, just handed over £350 to the Furniture ombudsman. looking forward to this as I am a fighter! I will go to court and I WILL WIN. If either my builder or howdens dont cough up i will keep going to court until i have an attachment order on somebody's house! NO WAY am i ever going to go away.
There are a few of us complaining about peeling doors. We should get together and submit to the same courts our complaints and fight them together!
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Largestkitchensupplier's reply to Chantydani's Comment
Written on: 16/05/2013
Your story does not read well but as with all forums of this ilk they are one sided. Good luck.
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★☆☆☆☆
“Lamona Intergrated Washing Machine”
Written on: 15/03/2013
Please could anyone advise if they have had problems with the Lamona Intergrated Washing Machines from Howdens Specifically with the hoses, I have had a problem with a new fitted machine, after the third wash the hoses split, the machine was replaced with an identical model and again on the third wash the hoses split this time flooding my kitchen badly, damaging the wood flooring. I live in a new property completely renovated thoughout and the Howdens engineers report say the hoses have been... (read more)
Chapinch2002's Comment
Written on: 21/03/2013
Hiya
So you have rated them one star because a mouse chewed through a hose in the same place, how would you explain that a rubber hose splits, it's just a rubber hose.
It would be very interesting to see what your independant thinks. If it has split there would be a clean break , if it's chewed it won't be clean, so there should be little room for confussion.
Kind regards chapinch
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Fredmyob's Comment
Written on: 01/05/2013
Chapinch2002 is a ringer for Howdens.
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★☆☆☆☆
“poor aftercare”
Written on: 14/03/2013
my dishwasher has broken 19months after purchase. this falls outside of the warranty period and the cost of an engineer is £135 however the appointment made to fix the item has now been cancelled and rescheduled for 5 days later. the service is poor and apart from the disappointment of the item not working trying to get it fixed is inconvenient (read more)
See next 10 reviews
Showing 21 - 30 of 235 Reviews
★☆☆☆☆
“Warped doors”
Written on: 14/03/2013 by Longeatonguest (1 review written)
Everyone was great, designer, depot staff etc...but product poor. 50% of doors warped and had to be replaced, causing fitter a nightmare. Mark in design of worktop. Items missing from delivery. Still waiting for them to respond.....say the fitter has to make a complaint on our behalf as the goods are on his account...however we ordered the goods and paid for them direct at the depot, so we think we should be able to make the complaint on behalf of ourselves, the fitter hasn't the time. We... (read more)
★☆☆☆☆
“Avoid Howdens Burnley At All Costs”
Written on: 11/03/2013
Hi everyone, now I don't usually write reviews and am a person who usually fixes issues myself unless the issue is beyond my capabilities so to get so angry about a company and its products and lack of customer service isn't in my nature. Purchased a £10,000 kitchen in 2011, within four days of fitting by a qualified fitter the fridge and separate freezer broke down resulting in defrosted food being thrown out, only about £30 worth but when I mentioned this to Howdens was told not their... (read more)
Chapinch2002's Comment
Written on: 21/03/2013
Hiya
With regards to the fridge door falling off, this is attached with a pair of appliance hinges but I always secure it with extra cabinet hinges as is recommended due to the weight of the door, did your fitter do this?
I'm not sure what to say in regards to the plastic parts in the fridge snapping other than they are just made of plastic and so seems very strange that they snap on their own. maybe you have temperature too low.
The worktops shouldn't be warping. Were they stored somewhere before fitting?
Them not returning your call isn't on at all, but they have come round and are looking into the problem.
With regard to the appliances they actually sell nearly four times the amount of their closest competitor roughly, so yes this does result in some negative reviews but guess what type in any appliance make and yes you will see plenty of bad reviews because most people only ever review based on a poor experience.
With regard to the getting food in-between the oven glass I'm not sure how you have managed to do this as this isn't a problem I've encountered and haven't had any call backs about, so in my view due it being an uncommon problem a solution isn't needed.
Hope this helps kind regards chapinch
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Fredmyob's Comment
Written on: 01/05/2013
Chapinch2002 is a ringer for Howdens. Why 'recommend' extra cabinet hinges be fitted? This just proves they know about a problem and cannot be bothered to supply the correct number of fittings for the job.
Ignore Chapinch2002 and all and any of his/her stupid, unhelpful and ill-informed comments and responses.
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★☆☆☆☆
“Doors keep splitting”
Written on: 10/03/2013 by Stu31 (1 review written)
Purchased kitchen from howdens after 5 months a door split, after two years I have had three doors replaced. Very poor quality. I have now noticed a fourth door has split as has a draw and the dishwasher door. Howdens stoke blame steam ( moisture) ....it's a kitchen door!!! Everything was checked to see if it was installed correctly. It was. They said they never have this problem. After reading other reviews I beg to differ. I wouldn't have a kitchen off howdens if they were giving them... (read more)
Chapinch2002's Response to Stu31's Review
Written on: 14/03/2013
Hiya
Seems like you may have had a bad batch, or your kitchen doesn't have good ventilation. Either way Howdens as an ongoing business will never purposely sell you faulty doors as they don't advertise and solely depend on recommendations.
I have fitted many a Howdens kitchen and would recommend them to anyone, ultimately it's a kitchen and sometimes you will get problems.
Did they replace the doors free of charge?
Kind regards chapinch
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Fredmyob's reply to Chapinch2002's Comment
Written on: 01/05/2013
Chapinch2002 is a ringer for Howdens. Replacing the doors free of charge as they split one by one is not good customer practice and bad public relations. They clearly know they have a problem with a batch of doors otherwise they would not be replacing them free or otherwise!
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Largestkitchensupplier's reply to Fredmyob's Comment
Written on: 16/05/2013
So replacing doors free of charge is poor practice?! Deary me. Howdens are far from perfect but then again neither are we, are we?
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Fredmyob's reply to Largestkitchensupplier's Comment
Written on: 22/05/2013
REPEATEDLY replacing the doors for free confirms that there is a problem with the doors and it is not the customer abusing the item. As for your spurious comment about being perfect, that is not expected but better to be aimed for, although it is hardly unexpected from a company that used to be called MFI who was notorious for decades for shoddy workmanship.
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Largestkitchensupplier's reply to Fredmyob's Comment
Written on: 22/05/2013
As I have stated in another post, Howdens are not MFI, nor have they ever been MFI so please stop talking nonsense. Do some actual research on Howdens before spouting nonsense.
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Stu31's reply to Chapinch2002's Comment
Written on: 22/05/2013
They have replaced the doors so far as per their guarantee. I have had a draw door replaced and sent off by themselves to their quality control. i am now awaiting their findings. They want to replace the other 4 items that have split. But what happens in 6 months when those doors split? Or when this particular kitchen becomes discontinued?
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Chapinch2002's reply to Stu31's Comment
Written on: 22/05/2013
Hi Stu31
I would say wait to see what their findings uncover it could be a bad batch as previously stated then they will replace all of the doors for you. As for further splitting I think they are guaranteed for 5 years so you should be ok in that respect.
With regards to discontinued products there isn't much you can do about that, all I can say is that if you've bought a popular kitchen you'll be ok for a long time, but it's an ever changing market and they will be constantly adjusting to market trends.
Hope this helps kind regards chapinch
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★☆☆☆☆
“DON'T EXPECT THEM TO HONOUR THEIR GUARANTEE”
Written on: 07/03/2013
After 5 weeks the corner carousal unit's door fell off. The builder sent his chippie to temporarily repair and now, 5 months later, Howdens in Shirley are refusing to replace it as it 'never happens'. I can pay £400 if I like, but I don't like. Won't recommend them, will tell anyone who needs a new kitchen not to use them. (read more)
Chapinch2002's Comment
Written on: 14/03/2013
Hiya
As soon as the door broke the last thing you should have done was to get the chippy to temperarily bodge a fix then expect the company after 5 MONTHS to then replace it.
Why not report it to the company straight away and then they can see the problem and replace it if it's their fault. You haven't really given them any option other than to charge you for another one.
Kind regards Jamie
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Fredmyob's Comment
Written on: 01/05/2013
Chapinch2002 is a ringer for Howdens. Ignore everything he/she says because he/she is overlooking the fact that the new kitchen owner is not the customer of Howdens and has NO OTHER RECOURSE than to go to the installer in the first instance.
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★★☆☆☆
“You pay your money.....”
Written on: 28/02/2013 by justonce68 (1 review written)
I have been selling kitchens for 10 years, Howdens strong point is that they have rigid units on the shelf to take away. Builders tend to like this because they can get the units delivered, push them against a wall and throw a worktop on top.....Job Done. I deal with builders everyday of the week and of them I would estimate that less than 10% would fit a Howdens kitchen in their own home. Howdens are a cheap alternative , and cheap is what you get i'm afraid.They have a place in the market... (read more)
Jenson608's Response to justonce68's Review
Written on: 28/02/2013
Couldn't have said it better myself. I just find it bizarre that there are people out there spending £5k upwards for a 'trade' kitchen for their own home - having been practically forced by their builder for one reason only! £££
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Gazplee's reply to Jenson608's Comment
Written on: 02/03/2013
So you think its best they pay £10k for a kitchen made of the same material do you. had no complaints with Howdens material from my customers, there units are great. Ok there appliances are no match for neff or zannusi but if the customer wants fancy appliances i always point them in the right direction. You guys are just trying to put people off a good value for money product. sorry but im not buttoned up the back. I no more about kitchens than you guys ever will.
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Jenson608's reply to Gazplee's Comment
Written on: 19/03/2013
Nope, I think it's best they pay £5k to a local independent that will knock spots off Howdens customer services should any problems arise. Would also be nice to see the money that the account holder makes from the oblivious customer go into better fixtures and fittings and not into his bank account. It doesn't take a lot of shopping about to get a decent kitchen with 18mm colour matched carcases, 18mm base back panels and all the accessories vinyl wrapped (instead of foil or paper) for the same price or less than a multiple like Howdens. I'm not wasting my energy mentioning their delightful Lamona 'appliances'. Happy fitting and fingers crossed the carcases will be ready assembled square.
* all just my opinion of course *
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Largestkitchensupplier's reply to Jenson608's Comment
Written on: 16/05/2013
Opinions hey, what are they really worth. I bought a BMW 5 series 2 years ago and all I've had is problems and their after service could be better, but does it make BMW a poor company because of my experience? My partner has a DS3 and has had no issues since bought 9 months ago; are Citreon cars of a better quality than BMW?
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Chapinch2002's Response to justonce68's Review
Written on: 01/03/2013
I'm not sure how you define a good kitchen other than that it lasts roughtly 10+ years and you have a good after sales service. I have fitted many Howdens kitchens which is often through word of mouth because they are good quality at a good price. I personally do have a Howdens kitchen and it's lasted me fine there are no issues.
When you say their kitchens are cheap, how would you define this?
Kind regards chapinch
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★★★★★
“Great Value, Affordable Price, Service Outstanding”
Written on: 27/02/2013
Let me start by saying the people that have given bad reviews for Howdens either don't know about kitchen products or are simply ignorant and have nothing else to do with their time other than complain. Howdens products are amazing value for money. I have been a kitchen fitter for over 15 years and regularly use the Greenford depot in West London. There service and design team are second to none. There kitchens come pre built in an 18mm carcase with a choice of either chipboard, MDF or solid... (read more)
Bigtum's Comment
Written on: 01/03/2013
wrong !! the reason they only give prices to the trade is because they sell from units that are not licensed for retail !! the rates they pay is for warehouse use or trade sales only !! i would also be interested where you got the figures about the lamona failure rates please ??
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Chapinch2002's Comment
Written on: 01/03/2013
Nop he is right, the only reason they give prices to the trade is because they want to see their products installed by carpenters instead of the public. It's just a matter that this is their company policy.
I have no idea where you have heard that there are two different licences for trade and retail that is utter nonsence.
Kind regards chapinch
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Marcsouthgate's Comment
Written on: 01/03/2013
Any company that sells products as a business requires a retail licence, regardless of whether they are trade only!!!! There is no such thing as a trade license. Howdens runs it's business the same way as any other retail kitchen company and would pay the same license fees too. As for the Lamona failure rates, they are advertised in most of their stores, if you want to know the rates then just ask a member of their staff. Another thing that most people don't realise is that Lamona appliances are rebranded appliances from well known companies. The majority of their ovens are BEKO and their laundry appliances come from HOOVER, WHIRLPOOL and SMEG. One member of their staff even told me that if the failure rate is not below a certain level, they actually take off the name!!!
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Bigtum's Comment
Written on: 04/03/2013
oh dear , have you not heard of a shop with permission for takeaway food etc Let me educate you, You cannot sell to the public (retail) from any unit on an industrial estate, so Howdens insist on customers being in the trade for this reason, some matalans require you to be a member before you can buy clothes ,this is to get around the same law .The council rarely clamp down on this law ,but if they did it would be disastrous for Howdens , They often serve members of the public , by giving a quote using some joiners account unknowingly.Do you seriously think Howdens give a stuff who is fitting their goods ???!! hahahah how funny.
As for Beko making the ovens i,d definatley keep that one quiet ,and apparently if appliances fail too much they are removed from sale !!! pull the other one !!
you lot should stick to sawing wood and knocking nails in, if you believe the Howdens sales staff !!
deary me laugh ,i thought my socks would never dry
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Chapinch2002's Comment
Written on: 05/03/2013
Hi, on a industial estate where I work there is a pound land, Lidl supermarket and various other trade outlets like screw fix and howdens so what are talking about. It seems you are only person who has heard of such a law, matalan will ask you to become a member for marketing purposes.
I'm not sure how you know so my info on who they serve and other details about appliances being removed, do you stand in the store? Why comment on threads that you have no knowledge on.
Kind regards Jamie
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Fredmyob's Comment
Written on: 01/05/2013
Just look at some of Chapinch2002's other responses on these reviews and you will see that he/she is a ringer for Howdens. Certainly, the carcasses used to be good but customers with valid problems should be allowed to have their say, thereby forewarning other prospective customers what to be on the lookout for.
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Largestkitchensupplier's Comment
Written on: 16/05/2013
I would suggest research
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Fredmyob's Comment
Written on: 22/05/2013
That's what this is; research.
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Gazplee's Comment
Written on: 02/03/2013
totally agree 100%. there units are as good as any on the market apart from the limited choice of colors. a good fitter can overcome this by doing an exeptional job with the clad on sides. top review mate.
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Tinker_Bell's Comment
Written on: 09/03/2013
Howdens don't give a stuff if you are a professional kitchen fitter, anyone can blag an account with them,you just need your own business, any one will do.....
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Longeatonguest's Comment
Written on: 14/03/2013
Sounds like you wok for them!
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Fredmyob's Comment
Written on: 01/05/2013
With regard to Lamona appliances you appear to be missing the point. The point is not in the failure rate but what happens after an appliance fails. If, with a good company it is dealt with - no problem. It is only a problem for all concerned - including prospective purchasors - if these things are not being properly attended to. Someone ought to mention such bad practice and poor public relations to Howdens top brass. Perhaps a hint about a certain investigatory tv show??
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★☆☆☆☆
“Oven caught fire”
Written on: 23/02/2013
While cooking dinner my lamona oven caught on fire nearly burning down the kitchen, it was only 18 months old after contacting both lamona and howdens neither showed any concern after what is a major electrical problem with one of the products. Thank god they didn’t make the smoke alarms! After looking into lamona brand I’m still not quite sure who they are and now really don’t care as long as none of their appliances are in my home. Now going to replace gas hood and hood (read more)
Chapinch2002's Comment
Written on: 01/03/2013
Hi there
So first point of call if your appliance caught FIRE should be the person who fitted it, where they qualified as it's illegal if they weren't. Do you know how the oven was wired.
Just as if I'd had a washine machine fitted by a plumber and it leaked causing massive flood damage I would be phoning the plumber first not the brand of the appliance.
Kind regards chapinch
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Gskelly's Comment
Written on: 04/03/2013
Hi chapinch
Thank you for your comments first I did use a qualified electrician when fitting the not only the oven but a complete rewire of my house in 2011 which I have all the paper work for. After the fire brigade had finished making everything safe they were more than happy that the fault was within the oven unit and felt no need to send a fire investigator out. The insurance company also wanted an electrician to come out to check they was no fault with the supply to the oven which I did and have a report from them confirming that. My problem is that no one from howdens or lamoma showed any interest that one of their appliances could have massive fault maybe with that batch of ovens. You mentioned the brand I would love to know they are many people on the internet have said they are relabeled beko’s which have been in the press this week for all the wrong reasons mainly causing fires. Do you who they are? If anyone from Howdens or lamoma want to come out to check the wiring in my house and look at the oven they are more than welcome as this is now in the hands of my insurance company who are seeking compensation.
Kind regards
Graeme
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Gazplee's Comment
Written on: 02/03/2013
did you leave the chicken in to long! fitter error i assume did they use a certified electrician when fitting your kitchen?
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Fredmyob's Comment
Written on: 01/05/2013
How insulting can you get? Do you work for Howdens or are you simply an ignoramus, Gazplee?
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★★★☆☆
“Nearly there”
Written on: 20/02/2013 by Asmith461
We fell in love with a Howdens kitchen but unfortunately the price was just a little too high, although the quality was very good. Without us having to compromise on layout and appliances it was unfortunately out of our budget. On this occasion we decided to go with another company who were able to give us the internal corners and appliances we desired within our price bracket. May I take this opportunity to thank [name removed] for his time and patience and are sorry if we have wasted any... (read more)
Robyork's Response to Asmith461's Review
Written on: 22/02/2013
Thanks for that, it's a shame we didn't quite make it! I appreciate you recommending me and the depot I work in (James Street, York), thank you for that and your kind words. All the best!
Rob
(James Street, York)
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★☆☆☆☆
“Howdens Kitchens - Rubbish”
Written on: 15/02/2013
Recently bought full kitchen and integrated appliances from Howdens. Not cheap but the quality very poor. A number of faults/flaws, some which only got resolved after lengthy wait, letters which they failed to answer and required me telling them that I would instigate court action. Dont expect any worthwhile after sales service. Company is a joke. (read more)
Chapinch2002's Comment
Written on: 18/02/2013
Hiya
It sounds like you've had a bad experiance. What were the problems that you encountered?
Kind regards chapinch
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Marcsouthgate's Comment
Written on: 01/03/2013
Im afraid you dont know what you are talking about. If you think there products are'nt corect the chances are your fitter is the issue ,if you can identify a single product issue that was'nt initated by a bad fitter probably yours to save some money then I will eat my howdens pullout! !!!!!!!
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Fredmyob's Comment
Written on: 01/05/2013
On the basis of your comments every kitchen fitted other than Howdens must have had the best fitters in the land since so many of these ex customers of kitchens from Howdens seem to be experiencing the same or similar problems repeatedly. You better start chewing on that new Howdens catalogue you just received.
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★☆☆☆☆
“DO NOT BUY THEIR APPLIANCES”
Written on: 15/02/2013
YOU MAY AS WELL THROW YOUR MONEY DOWN A GRID AS PURCHASE ANY OF THE APPLIACES THEY SELL. DON'T EXPECT THEM TO LAST FOR LONGER THAN THE LENGTH OF THE WARRANTY - THAT'S ALL THEY ARE DESIGNED TO DO. I THINK THEY PURCHASE BRANDED REJECTS AND LABEL THEM LAMONA. THEIR AFTER SALES SEVICES STINKS AND THEY ARE BASICALLY MONEY GRABBING VULTURES. NO SELF-RESPECTING BUILDER WOULD EVER RECOMMEND THEM - IF YOUR BUILDER RECOMMENDS THEM HE IS A COWBOY JUST LIKE THE ONE I HAD. I HAVE ENDED UP OUT OF POCKET... (read more)
Chapinch2002's Comment
Written on: 18/02/2013
Hiya
Sounds like you've had a rough time with the kitchen. So the appliances lasted only the 2 year warrenty? Was this down to the builder not installing them properly? If no then you've just been very unlucky.
As for the aftersales team they have always been very helpfull when one of my customers has had a problem, if it's out of warrenty what do you want them to do they cannot just give you a free appliance.
Kind regards chapinch
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Fredmyob's Comment
Written on: 01/05/2013
Chapinch2002 is a ringer for Howdens. Somebody ought to explain to Chapinch2002 in single syllable words that major household appliances SHOULD last longer than two years. Only a ringer for Howdens would continually INSIST on blaming the installers for every given problem.
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Maxwellhyslop's Comment
Written on: 15/03/2013
The worst thing about a Lamona product that is sold exclusively by Howdens is that you cannot get spares for even parts that have to be regularly maintained without going through a builder who has an a/c with Howdens. We bought an extractor hood for our cooker via our builder who had purchased it at Howdens. It is a Lamona. It was not supplied with a charcoal filter for recirculation mode which is how we have to use it and I CANNOT buy it from Howdens unless I but it via a builder who has an a/c with them. I am no longer in touch with the builder who had sold it to us last year. This happens to be a part that has to be changed ever 3 - 6 months. So it is fit for the scrap heap as we cannot use it.
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Chapinch2002's Comment
Written on: 01/05/2013
Hiya I think it depends on what branch you go into, they are trade only but they should be willing to help you with in regards to a carbon filter.
Kind regards chapinch2002
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See next 10 reviews
Showing 31 - 40 of 235 Reviews
★☆☆☆☆
“I deeply regret using Howdens”
Written on: 04/02/2013
After much investigation, we had initially decided on a solid wood kitchen from Wickes. However, it was suggested we try Howdens in Andover. Right from the very start it was painful to say the least. Most of the staff (with the exception of two) were very unhelpful. Over inflated prices for extras, such as sink fittings. As for appliances, we stressed we wanted a Bosch built in fridge and freezer. We were conned into purchasing Howdens so-called equivalent sub-standard product badged as... (read more)
Matttrain's Comment
Written on: 09/02/2013
Hi
We are having exactly the same problem could you let us know how you found the marketing guys number it may be helpful to us
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Kevinb003's Comment
Written on: 21/02/2013
Hi there. Sorry for the delay, so busy with work! I'd forgotten to add that i did eventually receive a response from Customer services.
Hope this helps
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Gazplee's Comment
Written on: 02/03/2013
sorry to hear of your kitchen problems but as an experienced kitchen fitter i have to say the problems you are having are due to your incompetent fitter. acrylic worktops do not buckle or crack if done correctly. i assume they have not joined the worktops with the methods required. as for your pelmets, this would be the trim around the underside of your wall units if they have fitted these either side of your hob there are clearances of 700mm between them required which are building regulations. basically if you have a 600mm hood and the pelmets are not stepped back heat will be effecting them. if they have blown above your kettle or coffee maker this is the famous one where you should use common sense to avoid doing damage to the under side of your units. if the pelmets were made of plastic which they arent you could leave them in a bath and they would not swell.
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Tinker_Bell's Comment
Written on: 09/03/2013
Did an incompetent fitter cause the bottle rack and drawers in the fridge to break.....? Typical Howden response, blame the fitter or customer. According to BS 6222-3 maintaining the integrity of the surface finish is critical to ensure the underlying material (particleboard or medium density fibreboard) does not get wet and swell. Therefore if units swell under normal domestic use, it is because the surface finish was not adequate.
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Kevinb003's Comment
Written on: 03/04/2013
The worktop will need replacing within the next year. I have managed to fill the gap with a suitable filler - looks untidy, but it useable.
As for the fridge, i am not sure whether it was in response to my post, but I have been sent two replacement bottle racks, as they have admitted there is a 'design issue'........
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★☆☆☆☆
“PLEASE DON'T USE - WORST EXPERIENCE”
Written on: 22/01/2013 by michellekay22 (1 review written)
Please do not use the Burnley branch, i have had such a nightmare dealing with Kevin Derbyshire and Shelley Ayrton (manager). They are unprofessional, unhelpful and incompetent. Firstly Kevin measured the kitchen incorrectly then tried to blame me for not checking his measurements before the kitchen was fitted - is it not his job to check his own measurements?? Then we had four deliveries as mistakes were made each time. When i rang to complain to the managaer she was rude and very... (read more)
★★★★★
“Fabulous kitchen!”
Written on: 18/01/2013 by jpb0101 (1 review written)
Great service throughout from Howdens, Halesowen. Geoff, a lovely, friendly guy, who was my initial contact with them, came to discuss the job, measured up and gave great advice. My fitter, who uses Howdens for most of his kitchens, did a fantastic job and we went back several times to them to change the design slightly (my choice). They were always really friendly, nothing was too much trouble. The kitchen arrived in good condition and my fab fitter (G J Kitchens and Bathrooms) made a... (read more)
Fredmyob's Response to jpb0101's Review
Written on: 01/05/2013
So, all you really got from Howdens were the carcasses - you got alternate appliances and alternate worktop. Did the doors come from Howdens and, if so, did you have the high gloss sort and how are they doing now?
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Jpb0101's reply to Fredmyob's Comment
Written on: 01/05/2013
I had the carcasses and doors from Howdens. We had the high gloss white doors with integrated handles and they have been great. Look fab and are easy to clean. Also had two full-height pull out larder units.
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★☆☆☆☆
“Howdens Kitchens - Terrible Company”
Written on: 17/01/2013
Disorganised and painful from start to finish. Kitchen layout badly designed/impractical/needed changing. Several items missing or damaged on delivery. Updated invoices never matched previous ones / items dropped out without explanation. Not enough worktop supplied for the design. Ripped off on extras. I would advise against using them unless you want to be left in a hole paying frustrated workmen who cannot complete the job due to missing parts and badly measured plans. (read more)
★☆☆☆☆
“The Worst of British Business - Howden Joinery Co. ”
Written on: 16/01/2013 by FoxgloveLTD (1 review written)
The kitchen units were delivered damaged and the service went from bad to worse. Units were either damaged or missing and what units were supplied didn't fit Howdens design. Howdens refused to visit to see problem or rectify anything, not even an apology for their diabolically bad service. I rang and complained to Customer Services and they couldn't even be bothered to ring back and when I eventially managed to speak with 'Jo' she was said quote " the design service is purely complementary... (read more)
Largestkitchensupplier's Response to FoxgloveLTD's Review
Written on: 17/05/2013
Did you install or a fitter? Either way any half-decent fitter would check a plan before installing. If you buy an Installation from B&Q, Wren etc, they do a pre-fit survey. Why do they do that? As for damage, missing items I highly doubt a company of Howdens size would ignore you.
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★☆☆☆☆
“Howdens Manager told me I did not force to buy”
Written on: 03/01/2013 by Hupset (1 review written)
I bought a New kitchen from Howdens, plus an oven and Hob in late October 2012. My Ceramic hob had problem before the New Year. I thought the ring has fall down, then called the Lamona customer service, the engineer came, he said it was worse than he expected, the base which holds the 4 rings, are totally separated from the glass, and luckily it was supported by the Oven underneath. My worktop get burnt a little bit. The Engineer said he needs to order a new glass or suggested me go back to... (read more)
Suzannajoh's Response to Hupset's Review
Written on: 14/01/2013
I am in a similar situation to yourself but Jin a way yours is worse as you have he baby.. I bought a Lamona washer dryer in 2010! It went wrong at least 6 times within a year! On each occasion as I have an integrated kitchen, had to remove skirting, take off door and pull out washer dryer in or for them to repair it. I'd finally had enough and wrote a letter of complaint insisting they replace the washer/dryer. It was replaced in Feb 2012 and has once again broken down but this time it is irreparable! I advised that I do not want the shame brand as I'm not prepared to be inconvenienced like this anymore.
I have had to pay out lots of money going to the launderette as I have 2 young daughters! Taken time off work waiting for their engineers too attends, now I'm told they are not prepared to upgrade as it's too expensive for them!!!
I'm fuming and going to seek legal advice as I think they have NO customer service, I don't want a refund I want a machine that functions correctly and would be courteous if they actually looked at all the inconvenience a customer goes through rather than just attempt to fob them off! I bought a whole kitchen from them including appliances the least they could do is show some compassion and basic customer service!
This company appears to get away with things and not ever be challenged.. It's time for hat to change!
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Hupset's reply to Suzannajoh's Comment
Written on: 18/01/2013
Hi I am so sorry that you have to go through all of this.
You are right it seems that the company is getting away with things so that when us the customers went into the store when something goes wrong, we are treated like nobody, the manager even shouted at me, told a replacement is out of question, they are not going to do anything other than repairing, I told him I only bought it two month ago, it is not like I used it for years, and the hob falling apart, and burning my worktop.
I feel that when this things happens, our voice is so low, do not know where to get help, the company must have some clause within their terms and conditions that covers their ass.
Their attitude makes me feel so bad for a few days. I had no hob for almost two weeks. As you said, you have to take time off to wait for their engineer to come, then they finally came, only stay for 2 minutes saying I can't do anything at the moment, I need to order for some parts, which is out of stock, then the waiting goes on and on.....
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Colessharon's reply to Hupset's Comment
Written on: 03/02/2013
Ive had all my kitchen from Howdens and spent over £8000,had it for 2 yrs now but problems started with out built in oven,we replaced it about 3 mths ago with a new one from somewhere else.2 weeks ago my intergrated larder fridge starting playing up and am now waiting for engineer to come out with part to fix it costing £135,not coming untill friday 8th feb so been without a fridge for over 3 weeks.We have had all our appliances from them and wondering what is gonna be next to break down.Ive got a old fridge freezer in the shed and it must be over 10yrs old but works perfectly.This Lamona stuff is rubbish so my advice is never buy from Howdens.Gonna write a letter of complaint to them but dont think its gonna do any good as there after service is rubbish and they just dont want to know.
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★☆☆☆☆
“my house nearly burned down because of the hood. ”
Written on: 28/12/2012 by luckythistime
I woke up with the smell of burnt and a strange noise, until I realised that the main cable and the lamp were melting and throwing sparks. the hood was running all by itself...I would say to STAY AWAY unless you are tired of life. (read more)
Colessharon's Response to luckythistime's Review
Written on: 03/02/2013
Ive had simular problem with washing machine one morning.After it had finished i opened door to get washing out and there was unexplained smoke coming from inside,scared the life out of me,I switched it off and tryed it again about half hr later but didnt work but the next day it was working again and had no problems since.I wouldnt go out when the washing machine was running for a long time and still dont know what the problem was at the time.This is the 3rd appliance i have had trouble with now from them and like u say STAY AWAY.
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★☆☆☆☆
“they send people who carnt use a tape measure”
Written on: 13/12/2012 by steve41233445 (1 review written)
what is point of sending some out who carnt use a tape measure to design a kitchen and also found that dont stick to their quote dont use these cowboys go to magnet trade beter service and better price (read more)
★☆☆☆☆
“misleading info by staff/also manager ”
Written on: 07/12/2012 by parmvirmangat (1 review written)
When I first been to Howdens they all were going on about mdf kitchen not chip board.... After one week I ordered it... When they delivered it.. Only door where mdf and unit were chip board.. After when I complained about it. I found out they don't do fully mdf kitchen... Really unhappy about there misleading information... Also when they want to sell they talk really nice after that they really treat you like........ What's upset me most. They didnt even said sorry for misleading... (read more)
★★★★★
“KITCHEN FINISHED IN TWO WEEK NO PROBLEMS”
Written on: 07/12/2012 by DBuchan
We reused our appliances as they were all in good condition but whole kitched and utility room replaced and decorated in two weeks without any problems. We had used our joiners before so left them to it while we went away for a week. The kitchen units were all in and appliances refitted with only some finishing to be done and iron mongery to be fitted after one week. Howdens recommended a granite worktop fitter as they dont do granite - worktop was finished first half of second week and... (read more)
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Fredmyob's Comment
Written on: 22/05/2013
Great, now tell us how the kitchen is doing in a few months time.