Howdens Kitchens Reviews - www.howdens.com

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★★☆☆☆
1.8 / 5
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Latest Reviews

★☆☆☆☆

“Shoddy pricing”

Written on: 28/08/2014 by JaliyahHickman225 (1 review written)

Contacted Howdens for a quote for a 15 unit kitchen. When the quote was received there wall units were priced overly high. I chanced my luck and get a quote from another Howdens branch and the same wall unit was quoted at nearly half the price. Spoke to the original member of staff who produced the first quote and she informed me thatnthey get the unit for £35 and she was trying to sell it too me for £100. Wouldn't trust them as far as I could throw them with there kitchen prices. I will… Read Full Review

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★☆☆☆☆

“A Kitchen called Disaster!”

Written on: 24/08/2014 by mhSutherland119 (1 review written)

Went to Howdens (Eastbourne)on recommendation for new kitchen, designer missed out refrigerator area on plan, my fitter agreed to collect units and found one unit missing, after being on order for two months, one work surface was 'bowed' had to return to shop for replacement, sink unit was wrong size, had to return to shop for replacement, one unit had 'gouge' on front side of unit had to return to shop for replecement, all added up to extra cost on final bill for my fitter, still waiting for… Read Full Review

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★☆☆☆☆

“SEND COUNTY COURT JUDGMENTS BEWARE”

Written on: 12/08/2014 by AyanaRafferty (1 review written)

I have a property business that has been running for 15 years and have excellent credit. I set up a business account in order to install a kitchen in one of my rental properties, I spent £3000.00 and was quite happy with the purchase. My builders collected the kitchen and many items supplied were incorrect and damaged. The fitters had to return 4 times to change the items and some damage items Howdens would not even exchange as they had been opened ! Once i received my statement i had trouble… Read Full Review

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Benchdbltd's Comment

Written on: 28/08/2014

Just had the same experience with terrible quality laminate floor. We've had an account with Howdens for 10 years & this is the first complaint we've made about the quAlity of the floor & have not paid the invoice yet. Was told they were investigating & the next thing we know is a CCJ notice through the post despite paying all invoices on time since!!!!!! If you have to complain about anything you certainly won't get any customer service! Do Not deal with them if you have any sense!

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★☆☆☆☆

“Intimidated by a member of Staff”

Written on: 12/08/2014 by Keswick32 (1 review written)

Kitchens are fine its the Hard Sell and Intimidation from the staff. Went to Howdens Kitchens Fleetwood who came out and designed me a kitchen. I did say that I wasn't ready for a kitchen until my extension was completed and that I would get other kitchen quotes. They couldn't do enough for me until I said that I didn't want a kitchen from them, this particular salesperson asked me the why's and wherefores (intimidating) none of their business who I would be geting my kitchen from. I had… Read Full Review

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★☆☆☆☆

“shocking piece of tat ”

Written on: 11/08/2014

Read reviews on here and i can honestly say they are correct well the bad ones kithen been in 3 years exact fridge door gone had to replace hinges as door wouldnt shut rang them wanted 120 for 2 hinges as warantee had ran out draws in freezer and compartments for ever breaking replaced through amazon. Cupboards slow closing hinges popping off asked for replacements but didnt use them anymore pay a bit extra and shop somewhere else useless tat… Read Full Review

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★☆☆☆☆

“Shocking customer service, poor quality product.”

Written on: 11/08/2014

Was told by a fitter that these guys made decent kitchens. Spoke to a friend in the trade and he said avoid like the plague. Wish I'd listened to my friend! First of all the "designer" was 2 hours late for our appointment. Then he wrote my email down wrong and we didn't get the quotes over. When the quotes came in they had no plans attached. Worked out a price with someone else at Howdens Ross on Wye (manager I think?), everything had 70% off - obviously some shallow scam to try and get you… Read Full Review

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★☆☆☆☆

“No contact”

Written on: 07/08/2014 by kzGreene477 (1 review written)

I took a floodplain to local store for a kitchen design to be done in June they would do it in three days and get back. Two weeks ago I emailed to ask if it had been done. No reply I rang yesterday to speak to someone they would ring me straight back day 2 now no call… Read Full Review

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★☆☆☆☆

“never again will I buy from howdens ”

Written on: 06/08/2014 by lizgorman (1 review written)

I purchased a lamona fridge and freezer which I was told were better than hotpoint I would never have problems with them with in a week all the draws we're snapped in the freezer the freezer either freezies much or doesnt freeze at all same with the fridge they have left it till my warranty has nearly ran out to do anything about it (they really dont care) iam now going to trading standards DO NOT BUY THERE PRODUCTS… Read Full Review

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★☆☆☆☆

“Integrated Fridge Nightmare”

Written on: 02/08/2014 by Sargie06 (1 review written)

We had a kitchen fitted in 2009. Units fine and work tops fine. We opted for the tall integrated fridge. Shortly after 1 year we had to replace the door as it was not able to close. We had to buy another one and pay for the labour to fix it. Within 2 years this too has gone. It's just not fit for purpose. And they don't care. Having read other reviews I can only plead with people not to get Lamona appliances. Our dishwasher sprang leaks as the seals failed within 4 years. Ditto on the… Read Full Review

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★☆☆☆☆

“Can't wait to bin it.....”

Written on: 24/07/2014 by Freeman82 (1 review written)

Have had my Howden's kitchen for 4 years now, looked lovely to start with but problems soon emerged, quality obviously not up to much, doors bubbled, handles tarnished, nothing to do with how I cleaned it to all you Howden's cheerleaders out there...! Couldn't really justify replacing it so soon, however, have had enough and am really looking forward to ripping it all out and getting a decent kitchen at last. Don't bother putting glowing reviews on here the day your kitchen has been fitted… Read Full Review

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★★★★★

“so excited and amazed ”

Written on: 24/07/2014 by AriSutherland318 (1 review written)

Just had an extension and kitchen supplied by howdens or morden the sales rep was so nice and friendly and full of suggestions and designed a great style. obviously i picked all the expensive stuff but after appliances i was pleased with the price including all of the appliances. the finish is simply outstanding and quality of product the same. the guys turned around my order in a week and everything arrived early in the morning that even the builders were amazed. thanks so much to the… Read Full Review

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★★★★★

“Great service and quality”

Written on: 21/07/2014 by Smeds (1 review written)

Fitters started my kitchen on Wed and everything was completed by the Saturday.Delighted with the quality of the kitchen units and the appliances (gas hob,electric fan oven and cooker chimney hood).also the lighting fitted to units and bottom pelmet superb.I was a bit worried about getting a Howden kitchen and appliances because of all the bad reviews on this site.But I new my kitchen fitters had a good name so that's what swung it for me and I am delighted I did.I would certainly recommend… Read Full Review

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★★★★★

“Good aftercare service for missing manuals”

Written on: 18/07/2014 by Milesdp358 (1 review written)

We recently had a number of Lamona appliances installed in a new kitchen in a rental property. I cannot comment on the appliances themselves as the tenants have not yet moved in. However I contacted my local Howdens in Fulham because my builders had mislaid the manuals. The very next day they sent me electronic copies of the manuals. I was pleased with this quick response and felt that it indicated a good level of service… Read Full Review

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★☆☆☆☆

“Trash Kitchens”

Written on: 14/07/2014 by AdrienRose147 (1 review written)

Bought a kitchen last year. within months we noticed the surface top to the worktops coming away. Rang Howden's who sent a Manager who came and took photographs on his PHONE YES HIS PHONE. Apologised and said he would get back to us . After contacting the consumer goods council they contacted them and said as they were supply only they agreed to give us a new length of worktop but not fit the top which needed the sink inserting into it. Also replying that no other complaints had been made about… Read Full Review

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★☆☆☆☆

“Possibly the worst company in the world!”

Written on: 14/07/2014 by Mypithat (1 review written)

I will keep this short and to the point. Howdens are an awful company, who have no customer care whatsoever, they are driven by profit and profit only! There are many better kitchen suppliers that offer a better service and fit! The only way Howdens will do anything about their awful customer care is when it affects their bottom line! So don't use them!!!!… Read Full Review

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Westcoker's Response to Mypithat's Review

Written on: 14/07/2014

I'm about to palace an order with them, what is the basis of your complaint. Is it product quality, service.?
Thanks

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★☆☆☆☆

“Lost My Cheque”

Written on: 12/07/2014 by 416Henry (1 review written)

I bought my new kitchen from Howden's Yeovil, my kitchen fitter gave them a cheque on the 28th April for the full amount, ever since I have been checking my account to see when the money came out well it never did!!! On Thursday I received a phone call from my kitchen fitter saying that Howden's have been in touch with him and told him that my cheque had bounced 3 times (this is impossible) I immediately phoned my bank who said that the cheque had never been presented. I had a sleepless night… Read Full Review

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Westcoker's Comment

Written on: 12/07/2014

This seems a strange complaint... Surely if the cheque hadn't gone through you would assume something wasn't right!

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★☆☆☆☆

“ Howdens ? Never again!!”

Written on: 11/07/2014 by zpWelch375 (1 review written)

I would never recommend this company to anyone. The Kitchen designer provided incorrect diagrams and disputed what we had agreed on after the "fitting". The fitter who was recommended by the company left the electric system in a shambles (after chipping the tiled floor numerous times whist "fitting" the units) and the response from the company Head Office to our complaints was dismissive and arrogant. This company (as evidenced by ourselves and other reviewers here) seems to be on a steep… Read Full Review

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★☆☆☆☆

“Don't buy from Howdens...there quotes are just a...”

Written on: 10/07/2014

Would not recommend them to my worst enemy ... Half the kitchen was missing and then they started to tell me it was not in the quote and I would have to pay again.... Ended up going ego B & Q to get the missing parts… Read Full Review

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★★☆☆☆

“Beware Lamona Dishwashers”

Written on: 09/07/2014 by DisgruntledHowdenscustomer (1 review written)

I'm in the process of having a Howden's kitchen fitted. The units and appliances, including a lamona slimline dishwasher which is Howden's own make, came to nearly £6000. I used the dishwasher twice and it set on fire with sparks and smoke coming out of the top. With all the media coverage of dishwashers causing house fires recently I found this very worrying. I phoned Howden's straight away and was told they would send an engineer out, which they did. The engineer asked what had… Read Full Review

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★☆☆☆☆

“NO CUSTOMER SERVICE WHATSOEVER”

Written on: 05/07/2014 by Frances777 (1 review written)

Do not buy a kitchen from Howden's!! Their customer service is non existent. I had a joiner from hell recommended by Howden's do the worst hatchet job ever on a kitchen!! BEWARE!! They will not criticise their recommended joiners even although they do a terrible job. A lot of units that came from Howden's were damaged and had to be replace… Read Full Review

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Balancedopinion's Response to Frances777's Review

Written on: 21/07/2014

Howdens don't have "recommended" fitters, like any company, they can't recommend officially as OBVIOUSLY they can't vouch for anyone who isn't employed by them! How many times does this have to be explained?!?!?!

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Frances777's reply to Balancedopinion's Comment

Written on: 03/08/2014

You are obviously a know nothing. This joiner was given my name and number by Howden's. I had never seen or heard of him before. He still has not been back to correct the mess he made. GET YOUR FACTS RIGHT BEFORE YOU COMMENT!!

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