Howdens Kitchens Reviews - www.howdens.com

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★★☆☆☆
1.9 / 5
490
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Latest Reviews

★★☆☆☆

“Delivery ”

Written on: 24/09/2016 by yyLindsey95 (1 review written)

So I ordered materials from howdens to be delivered which I got charged £15 to drop off round the corner which I think is expensive in itself. I specifically asked if the materiel can be dropped between 8am-9am which they said they could do so I paid the delivery charge.. My carpenter and I waiting on site with no products at 9:10am so I call howdens and ask where my materials are.. They said to me they have to drop a kitchen off first so I won't have my materials until 10am. This is very… Read Full Review

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★☆☆☆☆

“AVOID DISHONEST COMPANY”

Written on: 23/09/2016 by GraysonHollis1959 (1 review written)

Avoid buying a kitchen from this Company! They are all over you like a rash to get your money but then it all changes when they have. Their customer service and quality is dreadful. Lamona appliances are cheap and nasty. It took them 6 attempts to deliver my kitchen and even then I had to take stuff back because it was wrong. They are rude, aggressive and they rip you off! I purchased my kitchen from them last October in their sale, I was told I was saving £600, they put it into storage, which… Read Full Review

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★★★★★

“Howdens kitchens are the BEST! ”

Written on: 17/09/2016 by PiethefatcatsMum (1 review written)

We had two kitchen companies in mind when we set out on #projectkitchen. John Lewis and Howdens. Without a doubt Howdens has gone above and beyond the customer service level of excellence we expected and made us feel really pleased and excited about our kitchen. Well done to Howdens - I have no trouble in recommending you without hesitation. You're brilliant. I can't think of any single thing that we didn't like about our experience. I wish I worked with the team there as they are truly… Read Full Review

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★☆☆☆☆

“After Service appalling”

Written on: 09/09/2016 by JulienFlynn (1 review written)

We purchased a Lamona wine cooler as part of a new kitchen last year and it has broken down constantly and I have spent too much time on the phone sorting it out. Engineers have been out 3 times and eventually decided to scrap it. A replacement was delivered to Howdens Petersfield over a month ago, but guess what - no one called me to tell me it had arrived. I called them again today to chase up and they know nothing about it! (but it is on their system). They are just inefficient and… Read Full Review

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★★★★☆

“Quality Kitchen Good Customer Service.”

Written on: 03/09/2016 by McCaffrey25 (1 review written)

I have recently purchased the Tewkesbury Kitchen from Howdens of Stourbridge.There have been a few problems with parts missing that is why i have given them 4 stars and not 5. However when i have phoned them to advise them that there were parts missing I found them extremely helpful and polite. The Kitchen is beautiful extremely well made and they matched the price of the washer dryer that I found cheaper on the internet. Polite and helpful customer service staff and extremely polite and… Read Full Review

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★☆☆☆☆

“After sales customer service is disgusting .”

Written on: 23/08/2016 by dusterbennett (1 review written)

I ordered a kitchen from Howdens with Lamona applyences , when having it fitted there were some parts missing when going bsck to Howdens i was told i had to pay for the missing parts , since then the Lomona glass hob has cracked and cannot be used , Howdens are refusing to even look at the hob and claimed it is accidentel damage and not covered by there gaurantee , .. Stay away !!… Read Full Review

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★☆☆☆☆

“Don't touch with a barge pole!! ”

Written on: 21/08/2016 by Debbiej1927 (1 review written)

We' had a new kitchen fitted 4years ago from Howdens and they supplied all the appliances which included fridge/freezer, dishwasher, range cooker, washing machine from the Lamona range. The units we are happy enough with however within 12 months we had to twice send the fridge/freezer back until the 3rd broke and we had our money back and bought elsewhere. Within 2 years we had to replace the dishwasher & washing machine and now the range cooker has broke and we are left shelling out again. If… Read Full Review

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★☆☆☆☆

“Do Not Touch!”

Written on: 17/08/2016 by ucMeier184 (1 review written)

Bought a kitchen from Howdens which they planned for me. In a nutshell the measurements were wrong therefore the units/appliances would not fit. They would not take responsibility for the incorrect measurements. Staff at the local site helped as much as they could however Howdens Head Office and their complaints/compensation staff are useless. The actual units are very well made however on delivery, one man turned up even though a number of the units stated 'two man lift'. Both my husband and… Read Full Review

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★★★★★

“New kitchen”

Written on: 15/08/2016 by Gemma309 (1 review written)

Kitchen fitters and design excellent helpful staff all products excellent quality thank you howdens… Read Full Review

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★☆☆☆☆

“NEVER EVER AGAIN”

Written on: 11/08/2016 by Monroe352 (1 review written)

What an absolute shambless from start to finish,bored arrogant staff, didnt know their products, had to get their complaints man out to see us he tried to belittle me but picked on the wrong person. the appiances keep breaking down and they will not do anything about them. Its only because i had a very good builder that my kitchen turned out well, but find we have been rippped off with the price. If this makes the company feel like they have won good on them, so have we a lot more than we payed… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 11/08/2016 by AnahiHay470 (1 review written)

Cumbria branch Carlisle I called Howdens in the morning because I needed a set of stairs for a barn conversion I was working on I was informed that I would not be given a price without an account, then I was informed that Howdens closed my account. Howdens- not me! No reason given. It was cash account so no outstanding bills The girl that took the call had an awful attidude, I must have interfered with her Facebook time I think she didn't seem to know anything about anything and said… Read Full Review

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★☆☆☆☆

“£5500 on solid oak flooring that has warped and lifted. ”

Written on: 02/08/2016 by ohmsey67 (1 review written)

Do not use Howdens for flooring. Spent a lot of money and am left with lifted lumpy uneven flooring even though it was installed exactly as they advised on both solid concrete and floorboards throughout my whole flat. No customer care, they are taking no responsibility for selling faulty goods and are blaming the builder that installed it. A man from Howdens came round and looked at the floor but did not even bother to respond back to me after his visit. They have left me feeling like I have… Read Full Review

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Westcoker's Response to ohmsey67's Review

Written on: 04/08/2016

It is annoying, and disappointing, but this will be without doubt be an installation or moisture issue. Just google solid oak flooring issues.... We had the same, and felt distroyed, but we didn't launch on to the Internet to complain about the supplier, get your facts....is there a 12mm gap all arround the edge? Even by the door openings!! If not get a chap from the flooring ombudsman out they will give you a report for about £300 and prove the problem, then you can confirm your expertise in the fact you think it is a manufacturing fault...

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★☆☆☆☆

“Bad customer service ”

Written on: 27/07/2016 by Curran322 (1 review written)

Why spend your time and money using howdens when the staff are lazy and dam right rude, and God for bid you try and park without getting hassled or worse still the obnoxious staff block your van in with sixty pallets all because you parked slightly in the wrong place ! As a trade customer I didn't expect to be treated with so little respect for spending loads of money for my company's business......so be warned, bad service, rude staff and damaged goods... Very rare have I purchased anything… Read Full Review

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★☆☆☆☆

“Truly Shocking Service”

Written on: 13/07/2016 by 319MacLean (1 review written)

Included a terrible design choice without telling us, then initially refused to correct it! Then sent the wrong quantity of splash back and blamed us for it! Now I don't want to speak for the entire country, just one depot (in Cumbria) but it is quite clear the design team are grossly incompetent, making fundamental and basic mistakes and then denying all knowledge of previously discussed issues and instead shifting blame onto us! Please please please do not use!… Read Full Review

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★☆☆☆☆

“Never get your kitchen from them”

Written on: 21/06/2016 by Gavenu296 (1 review written)

I got my kitchen from howdens and they put in soup... Initially they showed me the design and when I said ok for that they provided the kitchen items which dint include anything they charged me double the price they counted me... I had to pay for each and everything again... They just provided cupboards and nothing else though everything was included in the price they have given me ... Very disappointed with the howdens service and people . Please don't buy with howdens… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 17/06/2016

Biggest regret getting kitchen from howdens. Overpriced so u expect good service and a quality kitchen, couldn't have been further from the truth. Kitchen design was incorrect regarding measurements and then they refuse to correct and want more payment to make kitchen look half decent. AWFUL SERVICE WITH ZERO CUSTOMER SATISFACTION… Read Full Review

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★★☆☆☆

“Poor quality only lasted 5 years then fell apart”

Written on: 15/06/2016 by Trippa140 (1 review written)

Brought a nice looking kitchen from howdens canterbury. white painted doors and beech laminate worktops, fitted ourselves with a friends help. Very cheap quality cupboard doors which the laminate on mdf didn't last 5 years. The laminate went brown next to oven and the laminate blew away from the backing mdf wood. Could not replace just one as whte would show difference. The cupboards literally fell apart and collapsed just as we were moving house after 5 yrs. Our friend unknown to me had the… Read Full Review

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★☆☆☆☆

“Builder gets commission ”

Written on: 15/06/2016 by DeniseBurton (1 review written)

The reason why builders recommend Howdens is because they get a £500 commission for your purchase. Howdens are the cheapest of cheap and basically you get what you pay for, lamona appliances which are really Beko. If you want a quality kitchen to last don't go to Howdens. If you want cheap then don't complain… Read Full Review

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★★☆☆☆

“I regret using Howden's, the builder used them.”

Written on: 15/06/2016 by Barrettxo315 (1 review written)

The quality of the kitchen units is OK, but they are just MDF covered in vinyl. The standard appliances are Lamouna, cheap and nasty.The kitchen was fitted by an independent, experienced kitchen fitter, Howdens claimed he was the best in the area. The kitchen cost thirteen thousand pounds and is very disappointing. For starters it is not straight, it runs about an inch out of line, the washing machine door is built in and rubs on the unit. When I pointed this out to him, he refitted it by… Read Full Review

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Westcoker's Comment

Written on: 08/07/2016

You don't need a unit for a washing machine...kitchen only as good as your fitter

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Growler999's Comment

Written on: 23/07/2016

Washing machines don't go in a carcase and how can you blame Howdens for the fitting?

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★☆☆☆☆

“Awful service - do not use!”

Written on: 25/05/2016 by Clairesydney (1 review written)

I don't think I am allowed enough characters in this form to fill out all of the issues I have had with Howdens. From start to finish they have been nothing short of terrible. Their customer service is non-existent. If they say they will call you back, they won't. If they say an item will be delivered tomorrow, it won't. If they say they will get it sorted for you, they won't. Every single time I have had to call them all I get is an inadequate employee who frankly doesn't seem to give 2 hoots… Read Full Review

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