Howdens Kitchens Reviews - www.howdens.com

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★★☆☆☆
1.9 / 5
455
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Latest Reviews

★★☆☆☆

“Poor customer service”

Written on: 08/02/2016 by BriaLove104 (1 review written)

The actual units are fine my problem was with the planner as he didn't factor in electrics having to be moved which cost me much more for fitting. When I needed to change the doors as he had planned a colour which did not match they had the nerve to charge me. Laminate single grill/oven door does not open fully which has resulted in me having a bad scald. They are blaming my contractor. Absolute joke… Read Full Review

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★★★★★

“Double oven & hob”

Written on: 08/02/2016 by Montgomery149 (1 review written)

Kitchen units are excellent. They come ready assembled which saves the fitter a lot of time. They only thing different I would have done is purchase another hob and double oven. We bought the Lamona double oven and hob. The element has just packed up after just 3 years. Fortunately we are covered by insurance. When I reported it they informed that it required Beko Parts. If I had known it was Beko I would have bought another make… Read Full Review

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★☆☆☆☆

“Unprofessional, incompetent.”

Written on: 30/01/2016 by RoyceMoore (1 review written)

Never come across such a disorganised bunch of idiots in my life, stole money out of my account and denied any knowledge of it , took two years to sort out, no apology no explanation, if you want lots of hassle try a howdens kitchen, wouldn't recommend them at all. Absolute joke… Read Full Review

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Knobjockey.co.uk's Comment

Written on: 02/02/2016

If they stole money surely you'd have proof go on judge rinder? JUST MY OPINION

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★☆☆☆☆

“SHOCKINGLY APPALLING,A,DISGRACE,AND,DIABOLICAL,SERVICE,”

Written on: 29/01/2016

Well where do i start.......... This company is an absolute disgrace and an embarrassment to the joinery trade. never ever again will i go to this company and strongly discourage any other customer to never use them ever. very nice in the show room to sell you the products then as soon as the payment is made then boom!! Thats when it all goes down hill !!£4000 you will get the best she said!!£4000 for the most worse service i've experienced in my life, is more like it! *we had pieces… Read Full Review

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★☆☆☆☆

“Bad design, quality and service”

Written on: 17/01/2016 by Omps (1 review written)

We were recommended a new kitchen designed by howdens, to start with the chap who came just thought we replacing like for like with no ideas on how we could have a modern kitchen. We managed to get what we thought was a good option, even then the delivered product did not give us access the dead end spaces, like corner units. The white goods were their own products, these we have to to replace after two years as they were the poorest quality and repairs were expensive and was like throwing good… Read Full Review

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★★★★☆

“Good kitchen ”

Written on: 13/01/2016 by Baylee56 (1 review written)

Just had a howdens kitchen fitted. Very pleased with overall quality and would recommend as long as you have a good builder to fit kitchen… Read Full Review

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★☆☆☆☆

“Shocking Accounts service!!!!!!!!!!!”

Written on: 09/01/2016 by PaulHackingLtd (1 review written)

Would never recommend opening an account with Howdens joinery. I am well established building firm and deal with a lot of suppliers. I have never come across a company that is so rude and unwilling to help. Stay well clear there are many other joinery suppliers out there with a little more respect for there clients and better quality stock!!!!!… Read Full Review

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★☆☆☆☆

“Awful service - Expensive poor quality product. DO NOT...”

Written on: 24/12/2015 by loventordebbie (1 review written)

Bought Howdens top of the range kitchen in 2012 through our builder. Howdens sent an estimator to measure and design kitchen . He put in a corner unit next to a tall cupboard with insufficient room to open door. Many units were wrong size and had to be changed . Design totally flawed and poor quality deep drawers that never close on own. Now corner unit fitting is broken due to a flimsy poor quality fitting and they will not replace even though this kitchen is supposed to have a 25 year… Read Full Review

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★★☆☆☆

“Kitchen Fitting”

Written on: 22/12/2015

Pricing element is far too secretive. Incorrect measuring, in fighting with builders to correct errors. Additional invoice received because of measuring errors, and no way of finding out how this has been made up due to Howdens pricing policy. I wouldn't use them again nor recommend them to anyone. Not once has anyone called to see if we are satisfied. No real input either in terms of design, we had to do it all ourselves. Very disappointing experience… Read Full Review

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Smartchippy's Comment

Written on: 23/12/2015

Please can you explain in more detail "pricing element is far too secretive'??
Thank you

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★☆☆☆☆

“Appliances From Hell”

Written on: 18/12/2015 by MarlonChandler (1 review written)

Followed builders advice and had Holdens to fit our Kitchen, currently awaiting repairs to both Oven / Larder Fridge. Integrated Washing Machine very noisy and its concealing door???, very ill fitting". Awaiting with bated breath to see if oven will be repaired tomorrow, Hindsight, - such a wonderful thing, would not touch Howdens with a barg pole … Read Full Review

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★★★☆☆

“dissapointed”

Written on: 11/12/2015

I have just seen an advert for Howdens that prompted me to write this. The advert stated that the designers gave support to the customers and builder throughout We have a very expensive kitchen. We met the so called designer at the start. He was there 20 mins. He spoke to our builder and a lot of what we said was confirmed through the builder. We felt like our opinion was not listened too. Confirmed when the wrong doors arrived. When we had the wrong larder unit. Now we are left with doors… Read Full Review

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Smartchippy's Comment

Written on: 11/12/2015

Sorry to read you are not happy. I have been considering using this kitchen company, but I am a bit confused with your review???
A kitchen designer came to see you at the start, he didn't speak to you, but spoke to your builder. Your opinion was not listened to, and what you said was confirmed through your builder?? Why wouldn't he speak or listen to you? I am not surprised you never saw or heard from him again!
I really cannot understand following this experience of being totally ignored, what made you buy a 'very expensive kitchen' from this company???
Maybe I have misunderstood your review.
I really like the look of the kitchen cabinets in this shop.

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Tinker_Bell's Comment

Written on: 15/12/2015

Buy some yourself then maybe you will understand first hand instead of questioning genuine reviewers on here!

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★☆☆☆☆

“Hate my expensive kitchen”

Written on: 08/12/2015 by CathBoxer (1 review written)

I was badgered into having a Howden's kitchen by my builder who insisted they are the best quality around. As a result I have paid twice as much as I needed to and not got all of the features I wanted. The design of the kitchen is awful and completely unpractical. The designer spent less than 15 minutes in my house and clearly gave no consideration to the layout. The hob and oven are at opposite ends and the fridge next to the oven. I do not have a larder cupboard which is one of the only… Read Full Review

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Amiloyd's Response to CathBoxer's Review

Written on: 08/12/2015

So sorry to hear that! We are thinking of getting Howdens Greenwich Stone. I love the larder cupboards but they are so expensive. I am worried to hear that the appliances are bad - the lamona ones?

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Tinker_Bell's reply to Amiloyd's Comment

Written on: 15/12/2015

Try reading through a few of the reviews on here, the poor quality of the lamona appliances seems to be a very common theme

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★☆☆☆☆

“Horrendous attitude”

Written on: 20/11/2015 by Lamontra379 (1 review written)

Howdens was initally recommended by our builder. The salesman from the birkenhead branch came out, measured up and seemed initially keen. It was a Monday and we were promised a drawing by the Thursday. Ten days later we emailed and tried to get hold of the salesman but no response. After several attempts we gave up. We were spending about £10,000 so expected a little courtesy. Eventuallly the builder saw him and asked what had happened. The salesman just said he had been busy with the October… Read Full Review

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★☆☆☆☆

“shoddy aftersales”

Written on: 19/11/2015 by mcmmaint (1 review written)

I am a local builder, that has previously recommended Howdens to my customers. However never again will I recommend them to anybody after the completely disgraceful aftersales experience my customer and myself have had this week. Having firstly demanded that my client take stock of their kitchen (even though it was not being fitted for a further two weeks), we then discovered that not only had they designed a cupboard that could not fit into the corner of the kitchen, but the kitchen was… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 19/11/2015

Hi came in to look around all okay but then wasn't really pleased with the staff members in the warehouse one looked as tho he hadn't slept and other having a cigarette… Read Full Review

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★★★★★

“Love It, Beautiful!”

Written on: 17/11/2015 by barbaradargue (1 review written)

Had dishwasher, washer, large fridge and large freezer and extractor fan fitted, all fully integrated. Used 2 colours aubergine and white gloss finish then had aubergine coloured plinths with lights. We are now going to have a party to show it to our family and friends. Would advise that the units are delivered assembled, whereas B & Q deliver flat packed then charge you for the joiner to put them together! Howdens price is cheaper when you take this into account, so do your homework folks… Read Full Review

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★★★☆☆

“poor quality extractor fan”

Written on: 10/11/2015 by npSinclair373 (1 review written)

Quality of cupboards looks good in catalogue but disappointed when installed. The extractor fan thrown in is a low quality with a 'd' energy rating. Howdens advertised sale but give you discount instead which you cannot see as you pay through a tradesman… Read Full Review

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★★★★★

“absolutely brilliant service”

Written on: 04/11/2015 by MatildaHutchinson455 (1 review written)

I have just had my new kitchen fitted, and we bought it from Howdens. It is beautiful and I am so happy with it. I don't know where all the negative comments come from. Our consultant, was great, they arrived at our house and gave us some great advice, and then we went to the showroom to be shown our kitchen on a massive screen. Everything went to plan and I love it… Read Full Review

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Tinker_Bell's Comment

Written on: 13/11/2015

Come back in 2 years please, just to confirm appliances are still working and doors haven't warped.....
That's where all the negative comments have come from.....

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★★★☆☆

“Dissatisied”

Written on: 26/10/2015

I had my Howden's kitchen installed 5 years ago next month (November). I remember being so excited when it was finished, it looked amazing, still does. I opted for the Lamona products on good authority. Unfortunately, within the first year things started to go wrong - the ignition was the first to go within a few months, within 18 months I had to contact the joiners who fit it because the cooker hood broke - the arms began to deteriorate due to the heat generating from the hob which they… Read Full Review

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★☆☆☆☆

“Do NOT buy”

Written on: 26/10/2015 by Scott4242 (1 review written)

Unfortunately I suffered a massive flood which resulted having to replace everthing in my house. As my work was being completed through my insurance the tradesman purchased my whole kichen/appliances through Howdens. I was very spectical over the brand Lamona as I did some research and majority of the reviews where negative. I was insured the quality has now been improved. WRONG: the drum broke on the washer/tumble dryer. After several calls they came out as my two years warranty was due to… Read Full Review

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