Howdens Kitchens Reviews - www.howdens.com

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★★☆☆☆
1.9 / 5
501
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Latest Reviews

★☆☆☆☆

“Howdens never again”

Written on: 01/12/2016 by Anthonymack (1 review written)

What a jokevof a company ...was recomendedded by a builder ...this company is a disgrace all the promises of service .wrong items delivered and replacements 9 days until delivery despite being in stock .the kitchen was held up by 9 days because they couldnt send a worktop out .. an 8k plus job a courier would have cost them about £30.00 i will never ever use these people again and never recomend them… Read Full Review

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★☆☆☆☆

“Do It Yourself!”

Written on: 22/11/2016 by ChrisM9876 (1 review written)

Decided on my kitchen with my builder and Howdens designed. Delivery had to be end of October but only 1 man and van arrived. After seeing my kitchen units falling on the man as he unloaded I ran to assist to prevent my kitchen being damaged and the man being injured. I then ended up assisting with the delivery of my own kitchen, including 3 really heavy worktops and dishwasher into my house. Not the customer experience I wanted and has put a dampener on the whole thing. My shoulder was hurting… Read Full Review

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★★★★★

“looking great”

Written on: 08/11/2016 by johnrobin (1 review written)

My new kitchen caused problems for everyone that came to survey and design except for a young lady from Howdens Willenhall branch. She came up with a perfect answer to the problem of a small kitchen, the design was very clever. Delivery was spot on time. Price was very favourable for the quality of the units. Installation was by a Howdens recommended fitter and hassle free. He made a few changes to the job before delivery and Howdens obliged without any problem. The units appear well made, the… Read Full Review

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★☆☆☆☆

“bad kitchen and worse customer service”

Written on: 01/11/2016 by mgmldn (1 review written)

Bought my kitchen from howdens in park royal NW10 recently. Kitchen is bad quality. Gloss in kitchen doors started to come off just after 3 months. They will use any trick in the book to to refund extra units Demanded payment for goods already paid Expensive. Stay away and keep your sanity… Read Full Review

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★☆☆☆☆

“Waste of money! ”

Written on: 29/10/2016 by sunnybank250 (1 review written)

Bought a white high gloss kitchen a few years ago and have notice 6 door fronts have lifted giving a bubble affect. I called the Knowsley branch and was told there is no guarantee on the doors only the carcasses! The kitchen now looks cheap and we are now thinking of replacing it with solid wood units. We paid Howdens £4000 for the kitchen and feel we were robbed and would definitely not recommend this company… Read Full Review

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Stixman59's Response to sunnybank250's Review

Written on: 28/11/2016

This happened to my high gloss units in less than 2 years and they weren't purchased from Howdens....Cheapest option is change the doors only thats not gloss. I recently purchased new oak units and very satisfied with the quality

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★☆☆☆☆

“howdens gloucester rubbish”

Written on: 22/10/2016 by hiRoss397 (1 review written)

i bought a kitchen from howdens in quedgeley, Gloucester 6 wks ago for £3000 trade. the delivery was spread over nearly 2 weeks ,they said because of stockchecking, and after 4 weeks the lamona electric hob started to work intermittingly, but mostly not at all. when I contacted the branch a service engineer arrived and said it had been wired with 2.5 cable and the elements had melted. this was nonsense. the cable wired was 6mm and the wiring is brand new as is all the electrics. in the… Read Full Review

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★☆☆☆☆

“Worst Service Ever”

Written on: 20/10/2016 by barand (1 review written)

A long list of problms from mis-measuring during planning to delivery problems. I wouldn't give them any stars at all. Final insult was this am delivery of replacement door - the delivery person rang my door bell and by the time I got to the door he had leaned the box against the wall and disappeared leaving me ( a 77 year old) to carry it in myself. Absolutely disgusting service… Read Full Review

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★☆☆☆☆

“Floor lift after 3 months”

Written on: 06/10/2016 by Angie461 (1 review written)

Floor fitted by a contractor after an escape of water which damaged my B&Q floor which had been laid for 9 years. The joins started to come apart after 3 months and two boards started to bow upwards. The contractor attended and knocked the boards together again but said he had never experienced this before. He said to monitor the bowing boards. Four months later boards bowing in 3 different locations in the kitchen. Two months for howdens to inspect and another 2 months to get an… Read Full Review

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★★☆☆☆

“Lamona stainless steel sink ”

Written on: 04/10/2016 by Harriersrunner (1 review written)

I have a lamona stainless steel sink which I haven't had a year yet.. it's full of scratches and this started virtually straight away.. Absolutely rubbish I had a standard b&q sink in my other kitchen and that was very good had it 8 years and barely a scratch and a lot better made… Read Full Review

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★☆☆☆☆

“Misleading to builders”

Written on: 01/10/2016 by shBriggs351 (1 review written)

What good are Howdens to me as a builder with a trade cash account when they offer the same account to anyone not in the trade?… Read Full Review

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★☆☆☆☆

“Go somewhere else ”

Written on: 30/09/2016 by Savonarola73 (1 review written)

The quality of the cupboard is ok if considering the relatively low price. however, the saving can result in an expensive treat. As they are trade only, if something goes wrong with one of the components they will replace it but the installation cost do not get refunded. In addition, DO NOT BUY LAMONA appliances. The stainless steel of to of my appliances (separate appliances) started rusting two days after installation. I will not use them again… Read Full Review

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★★☆☆☆

“Delivery ”

Written on: 24/09/2016 by yyLindsey95 (1 review written)

So I ordered materials from howdens to be delivered which I got charged £15 to drop off round the corner which I think is expensive in itself. I specifically asked if the materiel can be dropped between 8am-9am which they said they could do so I paid the delivery charge.. My carpenter and I waiting on site with no products at 9:10am so I call howdens and ask where my materials are.. They said to me they have to drop a kitchen off first so I won't have my materials until 10am. This is very… Read Full Review

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★☆☆☆☆

“AVOID DISHONEST COMPANY”

Written on: 23/09/2016 by GraysonHollis1959 (1 review written)

Avoid buying a kitchen from this Company! They are all over you like a rash to get your money but then it all changes when they have. Their customer service and quality is dreadful. Lamona appliances are cheap and nasty. It took them 6 attempts to deliver my kitchen and even then I had to take stuff back because it was wrong. They are rude, aggressive and they rip you off! I purchased my kitchen from them last October in their sale, I was told I was saving £600, they put it into storage, which… Read Full Review

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★★★★★

“Howdens kitchens are the BEST! ”

Written on: 17/09/2016 by PiethefatcatsMum (1 review written)

We had two kitchen companies in mind when we set out on #projectkitchen. John Lewis and Howdens. Without a doubt Howdens has gone above and beyond the customer service level of excellence we expected and made us feel really pleased and excited about our kitchen. Well done to Howdens - I have no trouble in recommending you without hesitation. You're brilliant. I can't think of any single thing that we didn't like about our experience. I wish I worked with the team there as they are truly… Read Full Review

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★☆☆☆☆

“After Service appalling”

Written on: 09/09/2016 by JulienFlynn (1 review written)

We purchased a Lamona wine cooler as part of a new kitchen last year and it has broken down constantly and I have spent too much time on the phone sorting it out. Engineers have been out 3 times and eventually decided to scrap it. A replacement was delivered to Howdens Petersfield over a month ago, but guess what - no one called me to tell me it had arrived. I called them again today to chase up and they know nothing about it! (but it is on their system). They are just inefficient and… Read Full Review

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★★★★☆

“Quality Kitchen Good Customer Service.”

Written on: 03/09/2016 by McCaffrey25 (1 review written)

I have recently purchased the Tewkesbury Kitchen from Howdens of Stourbridge.There have been a few problems with parts missing that is why i have given them 4 stars and not 5. However when i have phoned them to advise them that there were parts missing I found them extremely helpful and polite. The Kitchen is beautiful extremely well made and they matched the price of the washer dryer that I found cheaper on the internet. Polite and helpful customer service staff and extremely polite and… Read Full Review

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★☆☆☆☆

“After sales customer service is disgusting .”

Written on: 23/08/2016 by dusterbennett (1 review written)

I ordered a kitchen from Howdens with Lamona applyences , when having it fitted there were some parts missing when going bsck to Howdens i was told i had to pay for the missing parts , since then the Lomona glass hob has cracked and cannot be used , Howdens are refusing to even look at the hob and claimed it is accidentel damage and not covered by there gaurantee , .. Stay away !!… Read Full Review

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★☆☆☆☆

“Don't touch with a barge pole!! ”

Written on: 21/08/2016 by Debbiej1927 (1 review written)

We' had a new kitchen fitted 4years ago from Howdens and they supplied all the appliances which included fridge/freezer, dishwasher, range cooker, washing machine from the Lamona range. The units we are happy enough with however within 12 months we had to twice send the fridge/freezer back until the 3rd broke and we had our money back and bought elsewhere. Within 2 years we had to replace the dishwasher & washing machine and now the range cooker has broke and we are left shelling out again. If… Read Full Review

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★☆☆☆☆

“Do Not Touch!”

Written on: 17/08/2016 by ucMeier184 (1 review written)

Bought a kitchen from Howdens which they planned for me. In a nutshell the measurements were wrong therefore the units/appliances would not fit. They would not take responsibility for the incorrect measurements. Staff at the local site helped as much as they could however Howdens Head Office and their complaints/compensation staff are useless. The actual units are very well made however on delivery, one man turned up even though a number of the units stated 'two man lift'. Both my husband and… Read Full Review

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★★★★★

“New kitchen”

Written on: 15/08/2016 by Gemma309 (1 review written)

Kitchen fitters and design excellent helpful staff all products excellent quality thank you howdens… Read Full Review

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