Howdens Kitchens Reviews - www.howdens.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Waste of time, buy somewhere else”

Written on: 29/04/2016 by AlanLimas (1 review written)

Absolute poor sale and customer service. ( Howdens Royal Park ) Late delivery, inaccurate measurement , mixed-up orders, etc you name it. During first delivery they missed around 4-5 item , after calling them for like 5 time on Monday they arrange delivery for coming Friday,,, Yes you guessed it, none one turned up on Friday, had to chaise them for another week to get the items, and you guest it, they missed another item again, had to go to the Branch to pick it up in person. The sales Rep… Read Full Review

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★☆☆☆☆

“AFTER SALES SERVICE IS AWFUL”

Written on: 17/04/2016 by TaylorCrouch (1 review written)

We used Howden's for the whole of our downstairs flooring and open plan kitchen. Firstly we ended up with nearly 3 full boxes of flooring that were completely different size planks to the others and another 6 boxes just over so 9 boxes were over measured for! Since laying the floor through hall, kitchen, lounge and dinning room we have used it for 1 week I have dropped a plastic cup and chipped a plank in the middle and my daughter dropped the TV remote and again another chip!! rang and… Read Full Review

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★★☆☆☆

“Shocking!!! ”

Written on: 26/03/2016

We used howdens in Newport Lovely kitchen and very good quality but very poor service we have had a absolute nightmare with howdens getting all the units doors wrong etc we are still waiting on things to be delivered a week later as there is still stuff missing they have been back twice already to bring missing stuff and still didn't get it right we have resorted to going down ourself to collect what we need as they don't seem to have a clue even though the kitchen was designed by them!! we… Read Full Review

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★☆☆☆☆

“disgusting and abusive”

Written on: 23/03/2016 by DarrenSawyer222 (1 review written)

I have just had the most horrific experience with Howdens. I'm now currently under the doctor due to amount of stress and upset caused. Even the head office was useless. The plans where drawn up, the planner mismeasured on the final measure, changed the island design and changed the units. But denied it all. Everything was in writing, yet I have been called a liar, threated disgusting and left in floods of tears and physically so ill, that a Dr was called. I still have no kitchen and been told… Read Full Review

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★★★★★

“Good units, service. Fitters may be the problem.”

Written on: 03/03/2016 by dusson (1 review written)

I have bought 3 kitchens from Howdens for rented flats so they were not the most expensive but are still good and with no problems after many years. I am currently buying a top end one for ourselves (£10,000) I have an account with them and can not fault the service from the Hawick branch. having built up a good relationship over the years. I fit my own kitchens and I think the problems reported in other reviews may be due to bad workmanship/liaison with fitters. Their own brand appliances… Read Full Review

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★☆☆☆☆

“Disgrace to the industry”

Written on: 02/03/2016

Dreadful service. Disgraceful aggressive staff. Product was missing and after sales was shocking. Do not use. … Read Full Review

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★☆☆☆☆

“Worst Customer Service I have ever come accross.”

Written on: 22/02/2016 by Foodie365 (1 review written)

Kitchen was planned but measurements were incorrect (even had to go to the expense of having radiator moved and central heating system drained)as oven unit did not fit in space. Had to pay in full for kitchen at the end of September to ensure "sale" price. Then they charged £66 a month to store it. When eventually their approved fitter was available it was January. The kitchen came out of storage but several items were incorrect or damaged. The stainless steel sink was returned three times… Read Full Review

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Graemelees's Response to Foodie365's Review

Written on: 23/02/2016

"approved fitter" As far as I am aware howdens do not approve fitters, in fact howdens is a trade only supplier, I would suggest that howdens recommended a fitter or someone they knew, If they recommended to you they had an "approved Fitter" I would take it up with their head office, I bet there would be a few contractors who buy kitchens from that branch, would be unhappy about an individual getting preference. Your "approved installer" will have your invoice, and the reason you can,t get it is because he has made a bit of cash on the sale. Storage fee, the kitchen would have been delivered when ordered another scheme i fear. Go to citizen advice and get legal advice as trading rules have been changed and you may well get some success.

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★☆☆☆☆

“Awful”

Written on: 22/02/2016 by KaneDowney28 (1 review written)

Have been living in our new build home for 3 months and already the unit fronts have started to separate, howdens will replace if we drive 50 miles to collect! Also noticed an imperfection in the oven where the top coating is missing asked us to send a photograph in which we were told we had a cleaning issue and to use hob brite and a scraper! I emailed to day that this response was completely unacceptable to be told there is nothing more they can do. I have now passed this matter back to the… Read Full Review

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★☆☆☆☆

“Kitchen”

Written on: 20/02/2016 by Forsythne167 (1 review written)

I waited 25 years to have a new kitchen and my builder insisted that Howdens was the best place to get a kitchen. The building work started and within a day I had fallen over in all the mess, cut my hand in half on a plasterers trowel and had to have plastic surgery. Anyway I digress, the kitchen was completed and within 4 months I had to have the sink ripped out as all the work surfaces had blown from water. Howdens came down to look and he said 'oh but the kitchen looks nice' yes but it now… Read Full Review

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★★☆☆☆

“comedy of errors”

Written on: 13/02/2016 by rrHayes14 (1 review written)

I am disappointed with your round stainless steel sink its only been in a few months and its so scatched I cant believe it, we have a dish washer so its rarely used to do dishes I wish I bought a Franke now, as my old one was 100 times better than this one.The whole experience with Howdens was horrendous with so many mistakes I felt sorry for the builder as it made his job so much more difficult,the measurements were all wrong in the design and with so many other errors ,I could'nt make it up… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 08/02/2016 by BriaLove104 (1 review written)

The actual units are fine my problem was with the planner as he didn't factor in electrics having to be moved which cost me much more for fitting. When I needed to change the doors as he had planned a colour which did not match they had the nerve to charge me. Laminate single grill/oven door does not open fully which has resulted in me having a bad scald. They are blaming my contractor. Absolute joke… Read Full Review

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★★★★★

“Double oven & hob”

Written on: 08/02/2016 by Montgomery149 (1 review written)

Kitchen units are excellent. They come ready assembled which saves the fitter a lot of time. They only thing different I would have done is purchase another hob and double oven. We bought the Lamona double oven and hob. The element has just packed up after just 3 years. Fortunately we are covered by insurance. When I reported it they informed that it required Beko Parts. If I had known it was Beko I would have bought another make… Read Full Review

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★☆☆☆☆

“Unprofessional, incompetent.”

Written on: 30/01/2016 by RoyceMoore (1 review written)

Never come across such a disorganised bunch of idiots in my life, stole money out of my account and denied any knowledge of it , took two years to sort out, no apology no explanation, if you want lots of hassle try a howdens kitchen, wouldn't recommend them at all. Absolute joke… Read Full Review

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Knobjockey.co.uk's Comment

Written on: 02/02/2016

If they stole money surely you'd have proof go on judge rinder? JUST MY OPINION

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★☆☆☆☆

“SHOCKINGLY APPALLING,A,DISGRACE,AND,DIABOLICAL,SERVICE,”

Written on: 29/01/2016

Well where do i start.......... This company is an absolute disgrace and an embarrassment to the joinery trade. never ever again will i go to this company and strongly discourage any other customer to never use them ever. very nice in the show room to sell you the products then as soon as the payment is made then boom!! Thats when it all goes down hill !!£4000 you will get the best she said!!£4000 for the most worse service i've experienced in my life, is more like it! *we had pieces… Read Full Review

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★☆☆☆☆

“Bad design, quality and service”

Written on: 17/01/2016 by Omps (1 review written)

We were recommended a new kitchen designed by howdens, to start with the chap who came just thought we replacing like for like with no ideas on how we could have a modern kitchen. We managed to get what we thought was a good option, even then the delivered product did not give us access the dead end spaces, like corner units. The white goods were their own products, these we have to to replace after two years as they were the poorest quality and repairs were expensive and was like throwing good… Read Full Review

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★★★★☆

“Good kitchen ”

Written on: 13/01/2016 by Baylee56 (1 review written)

Just had a howdens kitchen fitted. Very pleased with overall quality and would recommend as long as you have a good builder to fit kitchen… Read Full Review

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★☆☆☆☆

“Shocking Accounts service!!!!!!!!!!!”

Written on: 09/01/2016 by PaulHackingLtd (1 review written)

Would never recommend opening an account with Howdens joinery. I am well established building firm and deal with a lot of suppliers. I have never come across a company that is so rude and unwilling to help. Stay well clear there are many other joinery suppliers out there with a little more respect for there clients and better quality stock!!!!!… Read Full Review

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★☆☆☆☆

“Awful service - Expensive poor quality product. DO NOT...”

Written on: 24/12/2015 by loventordebbie (1 review written)

Bought Howdens top of the range kitchen in 2012 through our builder. Howdens sent an estimator to measure and design kitchen . He put in a corner unit next to a tall cupboard with insufficient room to open door. Many units were wrong size and had to be changed . Design totally flawed and poor quality deep drawers that never close on own. Now corner unit fitting is broken due to a flimsy poor quality fitting and they will not replace even though this kitchen is supposed to have a 25 year… Read Full Review

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★★☆☆☆

“Kitchen Fitting”

Written on: 22/12/2015

Pricing element is far too secretive. Incorrect measuring, in fighting with builders to correct errors. Additional invoice received because of measuring errors, and no way of finding out how this has been made up due to Howdens pricing policy. I wouldn't use them again nor recommend them to anyone. Not once has anyone called to see if we are satisfied. No real input either in terms of design, we had to do it all ourselves. Very disappointing experience… Read Full Review

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Smartchippy's Comment

Written on: 23/12/2015

Please can you explain in more detail "pricing element is far too secretive'??
Thank you

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★☆☆☆☆

“Appliances From Hell”

Written on: 18/12/2015 by MarlonChandler (1 review written)

Followed builders advice and had Holdens to fit our Kitchen, currently awaiting repairs to both Oven / Larder Fridge. Integrated Washing Machine very noisy and its concealing door???, very ill fitting". Awaiting with bated breath to see if oven will be repaired tomorrow, Hindsight, - such a wonderful thing, would not touch Howdens with a barg pole … Read Full Review

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