Howdens Kitchens Reviews - www.howdens.com

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★★☆☆☆
1.9 / 5
406
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Latest Reviews

★★★★★

“my lovely kitchen.”

Written on: 25/05/2015

we have just had a new kitchen put in from howden.after all the mess the two men from L&M joinery have done a fantastic job the kitchen looks fantastic every thing in its place and working order thank you howden. thank you L&M joinery 100%. MR&MRS SCOTT… Read Full Review

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★☆☆☆☆

“utter rubbish”

Written on: 20/05/2015 by Natalieh333 (1 review written)

I had problems with my 7k kitchen within a year .splitting end panels. Solid wood doors swelling.several problems with the dish washer. They came to my house did a survey then told me I had damp! I had a damp specialist survey my kitchen and they found no damp. My reading was 32 on there meter so they say.but under uk humidity level in a home should be 55 to 70. I cannot get any sense out of them and believe there products are not fit for purpose. They refuse to do anything about there faulty… Read Full Review

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★☆☆☆☆

“Product not fit for purpose”

Written on: 14/05/2015 by Bo188 (1 review written)

Do not buy from this Company! I purchased a kitchen 5yrs ago, I've had nothing but issues with it, the installation itself was a nightmare, bits missing, the design didn't work because the so called designer had measured the room incorrectly, therefore we ended up paying more than our original quote. But worse than that since then I've had issues, my £180 sink had rust spots, all but one of my Lamona appliances have failed so I have now replaced them all with a reputable brand. Wish I'd… Read Full Review

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★★★☆☆

“Kitchen installed by a master joiner”

Written on: 13/05/2015 by MoRyan (1 review written)

I had a kitchen and appliancies from Howdens 2012 The first thing to go wrong was a microwave Howdens sent out a representive from their company twice and on the third occassion I was told SORRY OUT OF WARANTY (2013) microwave in skip. Cooker Hood the clips on the filter cover broke so contacted Howdens again and again and even had a representive come from Howdens still no luck so my husband an engineer has fitted magnics because Howdens on numerous occassions said they would send the parts… Read Full Review

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★★★★★

“Outstanding Customer Service”

Written on: 12/05/2015 by 196McPherson (1 review written)

I am extremely happy with the service I was provided with Howden's and the appliance's of which I purchased are perfect. I do not understand why so many negative reviews are left but I am guessing the people that are happy have not left reviews as not many people do. Cath… Read Full Review

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★★★★★

“Brilliant customer service ”

Written on: 10/05/2015

I used howdens for the first time. I don't understand why there are so many negative reviews?! They was helpful as anything, I spoke to one really nice young lady in the bootle depot who was very helpful, polite and professional. I had my own fitter. Kitchen is now all done and looks amazing I seriously can not fault it. Absolutely amazing service, nice staff, and good quality stock. Would definatley reccomend howdens joinery kitchens… Read Full Review

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★★☆☆☆

“dont do it!”

Written on: 05/05/2015 by Moran1953 (1 review written)

Helpful in the beginning trying to get my sale. Did not however come out with itemised costs for any of my kitchen components until after the delivery had taken place and fitting started. In hindsight i should have remained with my original choice of B&Q where pricing was transparent & honest! Howdens make their prices up as they go along, and have varied over £3k on my design for exact same layout & style! Mis measured kitchen left me with a spare unit but as I had 'removed the packaging'… Read Full Review

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★★☆☆☆

“Mismeasured kitchen and no apology ”

Written on: 28/04/2015 by Hudson148 (1 review written)

Kitchen mismeasured by their own designer , no apology no compensation and their reply was to move my doorway . I was left speechless , it is very stressful after spending over £10,000 . I also upgraded to a lamona stainless steel sink which is scratched to pieces , rep came and took photos last week and today been told I must have used something abrasive on it , I can assure them this sink has only been used for two weeks and only wiped down with dish cloth . I am appalled by this service and… Read Full Review

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★☆☆☆☆

“rude. awful customer service.”

Written on: 19/04/2015 by Isaia196 (1 review written)

The kitchen tops are egg shell thin. Dropped hot fat on them and they bubbled up. Told Howdens in Cheadle. All the staff are unhelpful and rude. 3 weeks in this is ongoing. Avoid!… Read Full Review

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★☆☆☆☆

“Rudness”

Written on: 17/04/2015 by JazmineAbernathy (1 review written)

I priced up 12 Kitchens with this company and arranged delivery over 3 months as the project was renovation of 12 flats, no room to store anything. They delivered 8 kitchens at our request the bulled me for all 12. I went to Ormskirk depot to say this is not what we arranged, but whilst explaining my position to the assistant manager he interrupted me and so I continued to express my displeasure at being charged for something I had yet to receive when he interrupted me again say do you mind not… Read Full Review

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★☆☆☆☆

“escalating price”

Written on: 02/04/2015 by kgCormier195 (1 review written)

Visited the Rochdale branch and we chose a kitchen with our builder and were happy with quality and price. However as soon as our old kitchen was being taken out Howdens started to add "additional unseen" costs which added a further £500 to the purchase price. Even though Howdens thought we had to accept the additional cost we would not be held to ransom and went to another supplier and went without a kitchen for a couple of weeks. Neither myself or my builder will use them again… Read Full Review

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★★★★★

“Excellent Service from Wishaw in Scotland Branch”

Written on: 30/03/2015 by scottd09 (1 review written)

We have just purchased a kitchen from our local Wishaw branch it was supply only and right from the start the service was outstanding from the planner to the showroom staff. They we very patient as my wife kept changing the plans and accessories. The kitchen is now installed and looking good, and we would recommend Howdens… Read Full Review

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★☆☆☆☆

“Don't buy from Howdens”

Written on: 22/03/2015 by McGeeaj89 (1 review written)

Had a new kitchen around 8yrs ago bought from Howdens as they were recommended by my builder, I'd never heard of them but I trusted his word, so I went to them, the price was pretty competitive and the customer service pre sale was excellent, that's all the positives, now for the negatives. it was when things started to go wrong firstly I had issues with ALL of my appliances I had a lamona dishwasher, fridge and freezer all of which I had to engineers to fix on numerous occasion, needless to… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!”

Written on: 14/03/2015 by MemphisKlein (1 review written)

Awful staff, awful service. There are no set prices. They choose the prices as they go along dependant on your loyalty there and what you buy. They have to reach a certain profit percentage each day. Basically the staff on the front desk play around with the profit margins as they are pricing things up on the computer when you are ordering, the same with the kitchen designers. For one particular kitchen, one might get it for £250, someone else might get it for £400. Regular traders get good… Read Full Review

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Cumriafashion's Comment

Written on: 19/03/2015

This review is so inaccurate on many levels just two things howdens don't sell direct to are a trade only company and they treat their staff very well and a company that is growing fast on many levels must have a work ethic

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Cardiffhowdens's Comment

Written on: 20/03/2015

Lol it's very true. I worked for Howdens for two years so I know what I am talking about thankyou!!!!

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★☆☆☆☆

“Do not buy”

Written on: 06/03/2015 by Pandyandy (1 review written)

Pleased with the kitchen units but white goods terrible. Very poor quality. Had nothing but trouble with the fridge. Had it on warmest setting and it was still freezing water. Had visit after visit. Unable to use it for about a month. After much hassle eventually got it replaced. Oven temperature erratic. Have to set it 20 degrees lower that needed. Had two replacement thermastats but still the same. They told me that is just the way it is. Unable to bake with it. Wish I had bought a… Read Full Review

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★☆☆☆☆

“Do not buy”

Written on: 06/03/2015 by Pandyandy (1 review written)

Pleased with the kitchen units but white goods terrible. Very poor quality. Had nothing but trouble with the fridge. Had it on warmest setting and it was still freezing water. Had visit after visit. Unable to use it for about a month. After much hassle eventually got it replaced. Oven temperature erratic. Have to set it 20 degrees lower that needed. Had two replacement thermastats but still the same. They told me that is just the way it is. Unable to bake with it. Wish I had bought a… Read Full Review

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★★★★★

“Wonderful product and fantastic quality”

Written on: 02/03/2015 by Mason25 (1 review written)

we have just had our Howdens kitchen installed by a team led by a master joiner. The kitchen is high quality and better than any diystore cardboard kitchen we looked at. We went to wren, magnet b&q etc and did the research however, I think when tradesmen state That howdens are one of the best it's wise to listen. Sure we didn't go for the cheapest or most expensive kitchen but what we have ended up with is excellent and the service we received at howdens Chesterfield has been very professional… Read Full Review

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★☆☆☆☆

“I deeply regret ever using Howdens. My first choice...”

Written on: 25/02/2015 by Sim333 (1 review written)

I deeply regret ever using Howdens. My first choice was Wickes - something I now have to live with. I am not going to go on about the sub-standard kitchen units themselves, but put it this way: 1) The expensive worktop already needs replacing after less than 5 years. This was the discontinued 'Getacore' product which is appalling 2) Lamona products are rubbish. We strictly requested Bosch equivalents, and were 'sold' their top quality re-badged Beko Fridge and Freezer. The fridge bottle rack… Read Full Review

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★☆☆☆☆

“Are a design disaster and an installers nightmare”

Written on: 24/02/2015 by Velezpd1979 (1 review written)

Delivery was split over at least a month and even then parts were missing. Sink wouldn't fit so they told me to carve up the units to make it fit. Hob wouldn't fit so unit was carved up to make it fit. Corner unit and oven unit legs didn't line up. In the end they supplied the missing items but charged me (again) for two missing doors as they said the doors were delivered, what they meant was that the doors were booked out at their depot. Why would I was to take two doors? I had to threaten… Read Full Review

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★★★★★

“Howdens Sales & Delivery Service came through like...”

Written on: 23/02/2015 by MaryjaneCollins86 (1 review written)

I am very surprised at the poor reviews. They have been so helpful to us. We got let down badly by Homebase who promised us the kitchen we ordered from them was on a delivery van. 3 times we received calls confirming delivery date. We were so convinced we decided to get some of the old units pulled out and dumped to make room, but nothing came and we were left up the creak! We had arranged to fit on the Monday, obviously tradesmen are not able to hang about for a week.We cancelled with Homebase… Read Full Review

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