Written on: 03/01/2013
At 25.07.2012 I ordered in “Targarent” Company a rental car by “Booking Group” for my trip from 27.07.2012 to 04.08.2012.The car I booked was “Renault Megane”. I had to pick it up in Milan Airport Malpensa and had to drop it off in Venice airport. I prepaid all payment by internet and in 27.08.2012 I arrived with my family to pick it up. In the Malpensa Airport a representative said they didn’t have the particular car and offered me a car ‘like this one’. The car... (read more)
Written on: 29/08/2012
We rented a car through Targarent (location Aeroport Bari. The car didn't responded to the keys so I went back to the desk. He sent a machanic and he changed the battery. The carfinally worked. The car had bumps and was dirty. The fueltank was almost empty so I had to refill the tank immedaitly. After two weeks I went with the car to Lecce (200 km from the hotel) then the car went down. The battery failed again (I think is was the dynamic who reloads the battery). I called car assitance.... (read more)
Written on: 08/05/2011
I rent a car for a week.
We got a fiat punto...this car had demages on five places...they were not on the papers!
Wen we came back one of these demages..was a newe one said the inspector!
There were sicx persones how knew that the damages was on teh car when we became the car!! They refused to return the surenty. So never hire a car at this company!!
It is a very bad company!
Written on: 19/01/2011
Reserved through Budget. Went to the Targarent desk at the Catania airport per the instructions received when I made the reservation. The desk clerk spoke English well enough. The car had a small dent not shown on the forms, but he signed off on that when I showed it to him. I turned the car in before they opened and dropped the key in the box. I wrote email@example.com requesting a receipt and got it the next day. No unexpected charges. (read more)
Written on: 10/11/2010
Our car broke down in a small town in Sicily. When we called roadside assistance, they sent someone to tow the car but had no plan for us. The closest Targarent location with a new car was two hours away. We were told over the phone to take a taxi, which they would reimburse us for, to get us to Catania to get a new car. When we arrived, they assured us in person that we would be reimbursed for the taxi service we had to pay for ourselves, which was 280 Euros. Now they are claiming there... (read more)
Written on: 09/10/2010
I have never written a review before today - but I'm so incensed that I have too warn other about this firm.
I was told the car had no damage when I checked it out on the 27th. I went to the car and looked it over and did not see anything out order. However, when I returned the car on the 1st of Oct, I was told that there was some damage done to left rear lower bumper behind the tyre. I had glanced area this area when I checkout the vehicle but had mistaken the marks for mud splatter. ... (read more)
Written on: 20/08/2010
We rented a car few days ago with this firm. Unfortunately my credit card was stolen one week before the moment of the rent. When we arrived to the desk, the employed started to say that we don't have the "voucher of reservation". After a short a discussion he apologised and accepted the reservation email.(of course with the number of reservation)
After that, I told him about the credit card and He did not want to accept my girlfriend's credit card (the last year she lent her credit card to... (read more)
Written on: 12/07/2010
We hired a car via budget, however they brokered it to Targarent.
Picking up the car was a lengthy action. It took the woman behind almost half an hour to make the necessary copies and prints, and she needed all kind of information we already entered on internet when booking the car.
When returning the car there was no car park available,so we needed to double park the car.
Dropping of the keys went very fast.
Targerent charged us almost 50 euro's from our credit card, however we... (read more)
Written on: 25/06/2010
We rented a car through Holiday Autos who then brokered a deal through Targarent. Pick up at naples airport went ok. Car was in ok condition i.e. it could have been a lot worse. Drop off went without a hitch I gave the keys to the car hire rep who noted no concerns to me. Although giving the keys to some guy in a car park was not the best. I'd much rather give the keys to an office. Anyway on return we found an extra '70 had been charged to my credit card. . The car was full of petrol... (read more)
Written on: 19/04/2010
I booked a car through the economycarrentals and they wrote to me that I have to take a car in Targarent office in Torino Airport. When we came to this office and tried to get our car the woman in the office said she will not give us a car because she doesn't like our documents (or she didn't like we were Russians???) Although we gave her all the documents required she just said "I will not give you a car, that's it. Don't waiste my time" Our documents were fine for ALL rental offices in... (read more)
Written on: 09/03/2010
I picked up a pre-booked (from Australia) car at FCO. The staff at the counter were helpful and the car was clean and in good condition. My daughter and I drove through Italy, into France (to Paris) and back to Rome (nearly 5,000kms). The trip itself was enjoyable, but when we got back home I was overcharged by Targarent on my credit card. After several fruitless emails to the company I finally sent one last abusive email to them and left it with my bank to recover the money ($130). ... (read more)
Written on: 16/02/2010
We just got back from a long weekend in Italy (flew into Naples and stayed in Positano). We booked through Lastminute.com and they brokered the car hire to a company called Targarent. When we arrived the car was filthy dirty and had marks all over it and bald tyres. We pointed these out and the attendant wrote something on the forms in Italian (the complete rental contract was in Italian) and begrudgingly we were on our way.
We arrived back yesterday and had a lovely time but that's another... (read more)
Written on: 22/01/2010
Dreadful. Never, never again. Booked through holiday autos, and this was cheapest. We picked up car at 20:00 when flight was scheduled. Man at desk was rude and offensive. Fiat punto, so can't get both our (only medium) cases into boot. He closed up. Car had 3/4 tank of fuel, no mention, but by then he was long gone. We returned with meticulously full tank (I use hire cars weekly in UK). He checked it out, all fine. We get home, '36 appears on credit card for no reason. ... (read more)
Written on: 24/12/2009
Can only confirm what others have reported. Booked on line through Holiday Autos for collection at Naples Airport. At the desk, had the distinct impression no booking was on record and were given a Fiat Punto in very poor condition (with a list of damage). On return the car was delivered during office hours and given to their representative in the car park who checked it over. Back in the UK we have discovered the sum of 600Euros has been taken from our credit card on the day of return with... (read more)
Written on: 28/11/2009
can only confirm what the other reviews say, AVOID THIS COMPANY, charges made after returning home no explanion if fact they even said they had no record of the charge, car was full of marks, and tank only 3/4 full to start with, then after a day we noticed that the front tyres were almost bald, as of yet we cant get any sense out of these rip off merchants (read more)
Written on: 21/11/2009
Do not use this company as they will rip you off. The staff at Naples Airport were unfriendly and unhelpful. We had ordered a child seat and that was not ready. After a puncture, we paid paid 50 Euros for a replacement tyre and the company informed us that we would be refunded. The car was returned in the same condition that we had hired it and with a full tank. On return do the UK, there has been no refund for the tyre and 48 Euros have been deducted without authorisation. No one at... (read more)
Written on: 12/11/2009
Upon return to the UK I noticed a charge of 43 euros on my credit card. The car was delivered back early, in undamaged condition and with a full fuel tank. The booking was made through Holiday Autos UK who used Targarent as their supplier. I am still awaitng an explanation or refund after 3 weeks. (read more)
Written on: 03/11/2009
This is the worst company we have ever used. NEVER USE TARGARENT. They fleece you. We had no accidents and made no scrapes or bumps, yet they accused us of doing so and took £650 from our account after we returned from our holiday. We could not contest it (we have tried). They are NOT TO BE TRUSTED. MY ADVICE: DO NOT EVEN CONSIDER USING THEM AND USE ANOTHER CAR RENTAL COMPANY. (read more)
Written on: 18/10/2009
Appalling rude service. Car covered in scratches on collection. Credit card charged for £109 after return, for alledged 'extra scratch'
Never ever again !
Rated one star only because this site won't accept a minus. (read more)
Written on: 16/10/2009
We got the car in the dark without any explanations.
Next day we saw damages on the door and on the windscreen.
On the contrac we found two remarks of damages. We returned the car in the same condition.The office was closed.They booked a carge over 650,-' from our creditcard because of two further damages, wich did't excist.
We argued with the company without any result. We will never book again a car from Targarent. in www. you will find many other discribtions of bad experiences. (read more)
Written on: 11/10/2009
Targarent gave us a car which broke down after 2 days of use. The car had more then 66,000 Km on it and full of scratches. We phoned for assistance and no one seemed to understand plain simple English. We had to go back to the airport the following day to get a car. They gave us an Alfa station wagon which was better. The deal was of 390 Euro, after a month i was charged 1130 euro from my credit card. Phoned Targarent no answers at all! Economy immediately took our call and will be writing... (read more)
Written on: 06/10/2009
These people are a bunch of crooks. They tried to sting me for two scratches that were there and were marked by them (deliberately?) on the wrong side of the car in the contract. The fact that the other side of the car was scratch free did not discourage the scoundrels. DO NOT USE TARGARENT!!!
I am charged 200+ Euros through no fault of mine! (read more)
Written on: 12/09/2009
no Targarent representative about when we went to collect or return car, got home to find we had been charged 198 euro for damage though car was returned as we collected it. extremely poor service, booked through holiday autos who deserve better agents than this. (read more)
Written on: 07/09/2009
Recent bad experience with Targarent. I booked my flight to Milan through Zuji (AU) and there was an offer for a discounted car rental. I didn't know what the car rental company it would be. So, it was a bit of a surprise.
I have to say that I paid in advance and the only thing I had to do was making a deposit for the car.
When I picked up the car from Malpensa airport they refused to accept VISA card (Cashpassport from Travelex) saying they couldn't use that card. Although I used it... (read more)
Written on: 20/08/2009
Very bad experience with targarent, after return they charged 172 euros to my credit card for a tiny scratch, without any notification. This is truely unfair and probably illegal. (read more)
Written on: 16/07/2009
Awful experience with Targarent - initially provided with a car with a flat tyre but, that aside, main problem was the child seat. The Targarent rep did not know how to fit it and nor did she have any instructions. Then we discovered the very dirty and worn seat was actually broken - the foam side panel was split. Despite it wobbling, she refused to accept this and claimed there was not another available. After much insistence from us, she managed to locate one in an equally disgusting... (read more)
Written on: 30/06/2009
Targarent charged EUR 632 after paying a rental of the same amt to our credit card without any notification for some tiny scratches on the car which we did not even incur. When we wrote to them, they did not respond to us at all. (read more)
Written on: 11/06/2009
Rented the car because of the slightly lower price. We had a normal walk around the car and we identified some minor dents. When returning the car all of a sudden the drivers door lock was checked and failed (when locking the car by remote the driversdoor could still be opened). We were 100% sure this did not happen during our 2 day rental amd said so. They would not charge the credit card until discussing it with us, they never called. Today the charged approx 340 euro extra. It feels like... (read more)
Written on: 08/02/2009 by pitsta (1 review written)
When we rented the car from Targarent, we inspected the car closely and had difficulty finding the "damage" shown on the diagram. When we returned the car, the rental agent said there was a mark (scratch) about 5-6 inches long on the left front bumper which I could not see until I knelt down on the pavement. He said they will get an estimate and charge us for the damage. This will problabl;y cost more than the cost of the rental. I would not be surprised if the next customer will be again... (read more)
Written on: 29/10/2008
I would still shop around before my return to Italy, but would be quite happy to hire again from Targarent (read more)
Written on: 17/10/2008 by terryd (1 review written)
The car we were given was larger than booked, it seemed due to lack of a car in the range booked.
However the car we were given had 88000km on the clock and the bodywork was in very poor condition. With a family of 4, the lack of anyone at Targarent who spoke English and perhaps with hindsight a degree of blind faith etc we carried on.
After less than 300km the car broke down. The only comment from their office was "call back tomorrow" - due again to language difficulties. Appalling - you... (read more)
Written on: 29/08/2008
I recently rented a Fiat Panda through Targarent of Fiumicino, Rome in Italy. Price seemed better than other places. I received the car with a dent on the front bumper. I had it documented. When I came back home to the US, I received a questionable charge on my credit card of $67. I emailed Targarent asking about this charge, since I returned the car in the same condition, on time and with a tank full of gas (which I did not receive upon pickup). I haven't received a response yet (besides... (read more)
Written on: 15/08/2008 by susidunn (1 review written)
I had rented a car through car rental.com and they used Targarent in Rome. I made my reservations back in Feb 25 2008 and my visa was charged 377.22 Euros for a deposit. I got a Rental Voucher and was told to pick up my car at the Rome office on Via Anton Giulio Barrili when I got there they didn't have a car. I had to hire a driver to take us to our next stop Orvieto. At this point I called customer service for Targarent and talked to a member of staff who assured me that she would refund... (read more)
Written on: 21/07/2008 by 214 (1 review written)
We got a brand new car with only 38 km on the clock. The pick up office at Rome Arport is located beside all the other big copmanies (i.e. Hertz, Avis, etc), as is the area were you pick up and drop off the cars. The staff were very efficient and pleasant. We would use them again. (read more)
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