Written on: 13/02/2013 by elshad (1 review written)
I actually liked KS when I first used it. All of my colleagues used survey monkey and thought I was crazy for using a no-namer like KS. I thought I had proved them wrong when, for over a year (or 2?), I used KS faithfully to create excellent surveys. Well I guess my peers got the last laugh. I went into KS just recently to re-create a survey that we use annually. To my surprise my log-in no longer worked. It turned out that they have changed (updated?) their website, which has erased all... (read more)
Written on: 30/01/2013
I put my survey up for two days now. Both days the site were down and hundreds of people who wants to do the survey couldn't do it. Embarrassing for the company. (read more)
Written on: 09/12/2012 by KiaraS
I like the slick and simple design of Kwiksurveys.com. I have found that creating surveys on kwiksurveys site is much more intuitive as compared with similar sites like surveymonkey, and the layout to me looks far more sleep and professional. For these reasons, I chose kwiksurvey when I needed to conduct some important online research I was conducting. I have paid for service, and have been incredibly disappointed with the level of service. The website says that phone support is an... (read more)
Written on: 21/10/2012 by khoiruunisa
To be honest, this site was really helpful to me when I need to make an online survey. It's better than any other online survey, and although you need to pay for longer use, it's actually worthy especially for your company needs. Everyone here dissapointed with the data loss, which is surprising because if your data are really important to you, at least you should be thinking about to back up all of the data (question & result) to your own PC/your own data storage just in case. Just a... (read more)
Written on: 16/09/2012
After writing a meticulous survey, everything is GONE!! Now replaced by this paid service (which is basically false advertising their services as free and unlimited) that is nickle and diming the old users to use their most basic features. (read more)
Written on: 08/08/2012
I am COMPLETELY disappointed in Kwiksurveys. We have been using their website for several years for our charity and it was essential to our operations. Tonight we noticed it had been weeks since we last received a survey and decided to check the link to find it's a 404 NOT FOUND error! How horrible!! We didn't even get an email or anything saying it was down! Our poor admin has been spending the past few hours pouring over the website and code and emails trying to remove all trace of... (read more)
Written on: 20/07/2012 by clairetowne (1 review written)
Does anyone have any update on Kwik Survey please? I am absolutely desperate. I have read on their site that the data will be restored in the next 36 hours, but that was posted at the end of June. I can download one set of survey respones, but I know I had 123 respones in total. Is there any point is trying to contact Kwik Surveys? (read more)
Written on: 12/07/2012 by nerak (1 review written)
why cant i open our account.the link that kwiksurvey send us about autorizing our computer to log in is failed.plsss help us..the results of our survey is very very important to us..pls help us (read more)
Written on: 12/07/2012
Like many other users I was running a survey at KS. All look good until I'm informed via their website of an attack to KS by some douchebags aka hackers! I cannot believe that this is happening. There is no contacts that one might use. I sincerely hope the data is NOT lost. My final words go to the (supposed) hackers who attacked KS: go find a hole, get inside and cover yourselves up. DO NOT LEAVE THE HOLE EVER!!! You just managed to ruin a lot of people's lives!!! FOR WHAT REASON???... (read more)
Written on: 12/07/2012
I was getting ready to collect data from respondents and when they attempt to click the link they got the following message: Important announcement On the 25th of June, KwikSurveys experienced what we initially believed to be a major server failure and corruption of our data backups, which we initially attributed to hardware issues and worked around the clock to restore on a new and more reliable server. It has since emerged that this loss of data was not hardware related, but was the the... (read more)
Written on: 11/07/2012 by KDelta
The site is back up but you can only download your results in excel format but that is better than nothing. (read more)
Written on: 12/07/2012
why cant i open our account.the link that kwiksurvey send us about autorizing our computer to log in is failed.plsss help us..the results of our survey is very very important to us..pls help us
Written on: 24/07/2012
but how??? I cannot log in it directs me to
legacy.kwiksurveys.com
Written on: 11/07/2012 by Otoja
Horrible thing now, but used to be so great... I was such a happy customer, using this tool was easy and intuitive, providing for many options while building questions, then providing for mailing lists, invitations etc management... I was so happy that the sense of security took over...Now when I wanted to send a second reminder to my participants, and collect some data, I discovered the site was down, completely non-accesible, all my data lost. This is a horror now, something one would... (read more)
Written on: 11/07/2012
I really like this free survey tool, but today they were completely down because hacker's attack, as they announce on their website. Hopefully they can restore their server as soon as possible. Good Luck Kwiksurvey. I'm praying for you. ============ Taken from their website. Important announcement On the 25th of June, KwikSurveys experienced what we initially believed to be a major server failure and corruption of our data backups, which we initially attributed to hardware issues and... (read more)
Written on: 10/07/2012
What a horrible web site! They have lost my PHD dissertation data. The web site is down now and there is no way to access to Kwiksurveys. I recommend using a paid website for surveys instead of dealing with such scam websites that lose your data! (read more)
Written on: 10/07/2012 by melvinet89 (1 review written)
Currently are facing the same problem as others mentioned. I have to use other survey tool and re-invite the respondents to fill in the questionnaires again. Almost half of respondents are getting annoyed with my invitation and asked me to stop from distributing the questionnaires!!!I'd lost too many good respondents!!!! (read more)
Written on: 10/07/2012 by ThesisGuest (1 review written)
Just like others I need this data for my thesis, which is due in three weeks. I only needed 5 more participants, which I was confident that could get over the weekend. I understand that they are dealing with issues with the site but so are we. The least they can do is give us some sort of information as to whether there's hope for the retrieval of our data or if we should go ahead and start over. Even if I do start over, what am I suppose to tell my participants?, "I'm sorry the site I was... (read more)
Written on: 10/07/2012
Please can you guys do something to revive this back so that we can take the anallysis of our data.This is not healthy for a business either your side or we the users of your website,as i write, my heart bleeds that after all efforts spent on this and convincing participant, will be a great shame to go back and say the website is unrealiable and all data lost and even to the academic world. pleaseeeeeeeeeeeeeeee do something.So Pathetic! (read more)
Written on: 10/07/2012 by Digga1
I was getting ready to analyze data from the site and got the following message: Important announcement On the 25th of June, KwikSurveys experienced what we initially believed to be a major server failure and corruption of our data backups, which we initially attributed to hardware issues and worked around the clock to restore on a new and more reliable server. It has since emerged that this loss of data was not hardware related, but was the the work of a group of hackers targeting the... (read more)
Written on: 09/07/2012
From their website: "Important announcement On the 25th of June, KwikSurveys experienced what we initially believed to be a major server failure and corruption of our data backups, which we initially attributed to hardware issues and worked around the clock to restore on a new and more reliable server. It has since emerged that this loss of data was not hardware related, but was the the work of a group of hackers targeting the company, who returned over the course weekend with the... (read more)
Written on: 09/07/2012 by porouge (1 review written)
At first I really enjoyed kwiksurvey, it is very user-friendly and you have a lot of choice of question designs. The results were clearly reported. BUT it seems that this website is unreliable and crash all the time.... I don't have access to my results and even to my account anymore, it seems that they've lost all my data.......................... I need to do everything all over again for my thesis... This is very unprofessionnal! (read more)
Written on: 09/07/2012 by ronitos14 (1 review written)
Hello My name is Ronit and I working at Bar Ilan University Israel We use this site for research and we very pleased This site is for you to use!We received database and moving them into Excel In order to process the data! I liked that to Build the survey is very friendly I recommend to evryone who needs to do a survey!Use of this site Good luck And thans Ronit Bar-Ilan University United States Ronitos14@yahoo.com (read more)
Written on: 09/07/2012 by GGFF
It's the worst website I have ever used!!!! I launched a survey about a month ago and I've started to have problems a few days after I had launched it... The customer service is totally useless, I sent about 5 emails and the only reply I got is "Thank you for contacting the FreeOnlineSurveys.com support team.Your request has been received and tracked in our ticketing system and will be answered within 24 hours (normally 2 hours during business hours.)". That was on the 27th of June, and I... (read more)
Written on: 09/07/2012
I had the same issue. My login is not working anymore! So I cannot have access to the responses of my survey............. I have to do it all over again!
Written on: 09/07/2012
Any other free online survey tools other than surveymonkeys and kwiksurveys? Thanks
Written on: 09/07/2012
Same situation..AGRRRRRRR..I cant log in as well and I'd received lots of complaint in my mailbox from my subordinates that they cant fill in the questionnaire!!!
Written on: 09/07/2012
Now I totally cant enter the webpage!
Written on: 08/07/2012
"We are completing unscheduled maintanance this weekend. Surveys are still being collected but access to the members area is currently unavailable. We hope to resume normal service by 1pm PST Sunday." How helpful. how the F am I going to get my report done for the morning? Eh? Eh? It's gone 1pm PST. (read more)
Written on: 07/07/2012
I have had it with kwik surveys. The site used to be ok, but recently it has been down a lot of the time. Since I need to access my data regularly to follow up on sales I am going elsewhere. You really should give uses notice if you are going to disable the service 'for a few hours' (read more)
Written on: 05/07/2012 by mwallerboy (1 review written)
around 6 months ago I signed up with KwikSurveys to make a survey for my college project. Two weeks ago my survey and responses disappeared from my account. I contacted support who took over a week to answer my email. I have been told that my data has been "lost" and I will not get back my surveys or responses. I will now fail my Marketing and Branding module of my second year course. I can only assume that the positive reviews are from people who got lucky. I will be using a more... (read more)
Written on: 05/07/2012
Currently writing a survey for work using Kwik Surveys. As I need to produce the survey in multiple languages, it has taken me a long time to create. Unluckily the system crashed and my survey was gone. It has taken approx 1 week to return the survey I had created. Above are facts. And these are the reasons why Kwik Surveys deserve 5/5 stars. 1. They are absolutely FREE. 2. Even though they are free, they have created a backup and successfully restored customers surveys. 3. KS responded... (read more)
Written on: 05/07/2012
You are one of the luck ones. Two of my friends (we at the same college) also lost their data. How long did it take for them to restore your data?
Written on: 06/07/2012
I understand your frustration. Especially when your project is dependent on the survey. I have to admit, it took about 1 week. It does take a long time though (I can only imagine how many customer's data they have to restore). It takes me almost an entire day just to transfer my old files from an old computer to a new computer.
But hang in there (if time allows), I am sure KS will try their best to restore your data. Keep checking your account. Good luck
Written on: 03/07/2012
Just don't know what these negas are all about. I've been using kwiksurveys.com for free over a year and I found their customer support really helpful. Yes my survey was gone once, but it was returned back 24 hours after I made a request on customer support so I've got no reason to hate them. For those who complain about its customer support. Well, its your opinion but I would rather prefer using kwiksurveys.com over other survey hosting sites due to its transparency. I've tried others and... (read more)
Written on: 03/07/2012
I'd been using KwikSurvey for 4 years and nearly 20 fairly large surveys and always found the software and back up service excellent. But their PR with regard their present issues is dreadful and a total disaster!
People have deadlines, contracts, reputations etc on the line. I for one, by e-mail or phone, couldn't make any contact with customer support and was without access to my surveys/data for over a week. Fortunately I didn't have a deadline and didn't have to contact any custumers/client to tell them I'd 'lost' their data.
Peoples' complaints are justified.
Perhaps if the service is back up and running again 100% KwikSurvey ought to e-mail all their customers and tell them so!
Written on: 04/07/2012
People have different experiences on this site. Mine was good, that's why I'm posting my compliments here to pull them up somehow.
Anyway, I respect everybody's review here. I just want to support kwiksurveys for giving me quality service which I guess most of you didn't get so that readers may not think of kwiksurveys being that absolutely horrible. Thank You
Written on: 03/07/2012
They simply lost my survey's results! I can start from scratch.... GRRRRRR (read more)
Written on: 02/07/2012
I have a free account for about one and half month. Due to the recent problems with their server even my account was inaccessible for a week, but now it is back on track. I am very happy about it since I have all the data and results. This service has been really good since I never had so many survey features in a free account. Thank you kwiksurveys. (read more)
Written on: 29/06/2012
Two times I've called them and each time the same answer: "you'll get back your data soon, please do not call us anymore...." Goind deeper they've admitted that they don't know really when we would be able to login !!! They're annoucment in the contact support's page is outdated! I've even received an email 4 days ago telling me that my problem will be solved within the next 24hours....LIE! I am really starting getting troubles know. Please, If someone wasn't able to login few days ago... (read more)
Written on: 01/07/2012
Hi there, yes I was unable to login for about 6 days. Was panicking as I've a few projects that depend on those surveys. I was able to log in yesterday and immediately downloaded all my surveys...... there is hope. Also it was great to be able to come onto this website and ease the anxiety as I couldn't get any information about the situation anywhere else. Good luck!
Written on: 02/07/2012
Thanks god I finally get back my results too.One week later and my projects would be over.
I am still disapointed by the quality of the support service but anyway I so happy that it is ruuning back that I will not ashamed them more.
Written on: 03/07/2012
i haven't got my results back yet... do you think there are still chances? i really hope so!
Written on: 28/06/2012
From input on several other reviews it would appear that the server perhaps crashed in the last couple of days. Fingers crossed that this problem will be corrected as my job depends on the results of a survey I entrusted to this company... (read more)
Written on: 28/06/2012
I have been using Kwiksurveys for the last yearbut unfortunatly last Sunday I found Two of my surveys missing with all the results I have gathered so far. This is terrible. No response from their side so far. They should be ashamed. (read more)
Written on: 27/06/2012
Survey site seems to be down with no notice, etc. for users. Did we lose all the survey information? (read more)
Written on: 26/06/2012
When conducting research you just cannot afford for any glitches (irrespective as to whether the service is free or not) to occur. I am going to have to contact all my respondents again and the whole situation is totally unacceptable. I will never be using Kwik Survey again. A pity because I found their service excellent for nearly four years now and had conducted many online surveys. The fact that there is no response to e-mails and 'non-assigned' telephone numbers is dreadful. (read more)
Written on: 26/06/2012
Service Announcement 26/06/2012
We are aware that about 10% of our users are unable to log in at present though most surveys have now been restored.
I have had similar lose of data for my dissertation but I see tonight there may be some hope, the message below has been posted.
We are currently restoring the remaining accounts from a remote backup due to a recent server failure. Due to the size of this backup this will take some time but we hope to have completed the restoration the next 36 hours.
We ask that you do not e-mail or phone regarding this issue as our customer service agents are unable to provide you with any further information.
Further updates will be provided in this space.
Written on: 27/06/2012
Where was this Service Announcement posted?
I'm still getting 'invalid login details' when I try to log it. The situation is appalling.....
Written on: 27/06/2012
The service announcement is poster in a red box on the report a problem page to get to this firstly you need to log in and then click report a problem at the bottom of the page. I still cannot access my data fully. I have received a response this morning following reports to the website several times.
It says:
Thank you for contacting the support team.
Your request has been received and tracked in our ticketing system and will be answered within 24 hours (normally 2 hours during business hours.)
I am just keeping my fingers crossed and hope it will get restored shortly.
Written on: 04/07/2012
I can now say that my data has been restored, although this has all been a nightmare scenario , Kwik Surveys have done their very best to restore the data and I now feel satisfied. It appears it was a hardware error which after all could happen to all of us on our own harddrive on our pc. I trust everybody reading this does a daily backups of there data if not you need to consider it.
Written on: 25/06/2012
Yes, I'm having trouble accessing the website since yesterday too. I really hope this clears up in a few days. Kwik Surveys has been really useful so far but really hope they haven't lost everyone's data! (read more)
Written on: 25/06/2012
i really hope that too. I had survey done for my dissertation and really need the results.
Written on: 25/06/2012
Yes I am also having problems , I have four surveys stored for my MSc dissertation and can only see two of them. I have tried to call the phone number on the website and it is faulty, very concerned. Yesterday it said there was a fatal error but it is back up today just does not have all data and also cannot generate pdf copies and other facilities. Generally its been great up until now. Please somebody let us know what is going on.
Written on: 25/06/2012
We're also missing some surveys and the data, and this was for a joint project so we need the results to give to our partners!
Written on: 25/06/2012
It's been a week now without being able to get hold of telephone support or getting response to my emails. I have paid support and it is useless.
I guess my account has been lost forever!
Written on: 26/06/2012
dear all,
same issue for me...need data by Thursday.
tried to call them (US+UK) several times...no answers
+contact email supoprt (email@kwiksurveys.com) is fake.
I am facing big troubles right now
hope for everybody it will be solved
PS: my survey is still online!
Written on: 26/06/2012
Managed to get through on the phone by calling their other websites phone number
Written on: 26/06/2012
Anyone have new info on this? My survey link still seems to be live however the website does not let me access my account saying I don't exist. I am working on my dissertation and need my data! I have sent two emails with no response.... if anyone has an update let me know!
Written on: 26/06/2012
Great News everyone! I just got a response from Kwick Survey... we can breathe everything will be ok. This is what they wrote:
"We are currently in the process of restoring the kwiksurveys database from a remote backup following a major server failure. Due to the size of these backups it will be about 24-36 hours before everything is completely restored. We have restored about 80% of the accounts on the system and surveys are being collected normally.
FYI we only took over the kwiksurveys website about 2 weeks ago so this was particularly badly timed. We have now moved the site to the UK’s highest quality host, RackSpace who will be maintaining the site from this point onward.
Hope this helps everyone
Written on: 24/06/2012 by vancebranch (1 review written)
I join kwiksurvey yesterday evening and love how easy the tools worked! I sent out some invites and all the sudden, I can't access the site. I tried different browsers, computers etc. Is this site going through some major changes that we don't know about? I really like kwiksurvey and hope they can fix this issue asap. I emailed every email address that i could find on these guys. I can't log on to even get a customer support email or number. Do anyone have information on them? (read more)
Written on: 24/06/2012
Found the contact details at http://who.is/whois/kwiksurveys.com/
Written on: 24/06/2012
I'm having the same issue with a sample size of over 1,500 loyal participants waiting for my analysis. I'm crossing my fingers and begging that my information is safe!!
Written on: 25/06/2012
Yes, I can't access the website either since yesterday. I really hope it comes back online in the next couple of days, otherwise I'll email the details below, thanks! Kwik Survey have been good so far, it would be a disastor if they lost everyone's data.
Written on: 24/06/2012 by didyoulikethis
I had been running a survey for many months, then all of a sudden ALL 11 of my surveys and the responses went missing. months of work down the pan!! It might be 'free' and advert supported but this has cost me $1000's in lost data. There is no phone support. The number is fake. There is no email support, they do not reply. Up until my surveys went missing I thought the service was great. I have now moved to surveymonkey.com who offer data recovery and guaranteed against data loss. I... (read more)
Written on: 24/06/2012
Hello sorry to hear about your data lost etc..i signed up yesterday evening love the template with video etc..I sent out 115 invites got 2 responses then all the sudden, the site is down or something. I tried to email the host, server, domain cause I can't even get in the site to write customer support. I really hate this site is not functional. Have you heard anything on whats going on?
Written on: 23/06/2012 by SJern
Survey worked well but I can no longer access the account to collect the data. Log-in failure...service doesn't recognize log-in information. Emailed and called Kwik Survey customer service for support; no reply for three days. Still no access...complete waste of my time. (read more)
Written on: 23/06/2012
Me too. I have lost my whole thesis !!!!
Written on: 24/06/2012
The same here It was working fine now a forbidden page comes i cant even get in to get a customer number or email to let them know..a pain!
Written on: 25/06/2012
I have just come across the same problem - I have a lot of survey data which I really need to access. Does anyone know if there is a way to get the data back?
Written on: 10/06/2012 by vaborn25 (1 review written)
I have looked around the internet at various survey sites and tried out several of them and I can say that of all the free services, kwiksurveys.com offers the best features when it comes to free surveys. Everything is there, such as data results, question creation and editing, sending out emails, posting your survey links on other sites. Would highly recommended. I was actually surprised that kwiksurveys.com has garnered such large corporations to host their surveys, such as Disney and Pepsi. (read more)
Written on: 10/02/2012
Honestly i am happy to have chosen kwiksurveys for my research work. Its indeed too good and highly supportive (24x7). I have been using this online survey for my studies since 2009 and am really happy for the expected services i get till date. I am really grateful to the kwiksurveys team and appreaciate thier effort in improvising their services for better. Warm regards, Mrs.Jerry, University of Mysore, INDIA (read more)
Written on: 30/01/2012
Says cookies and javascript are off but they are both on. then crashes out halfway through the survey. Garbage. A better survey tool is surveymonkey. (read more)
Written on: 06/02/2012
Sounds like your browser is set-up incorrectly. Lots of web applications require JavaScript and cookies to be turned on.
Written on: 14/12/2011 by tim.labourne
Easy to use, works very well with lots of facilities, when I got stuck with an aspect of the PDF output an email to support was replied to almost immediatley, Sorted. Cant believe this kind of service is free ! (read more)
Written on: 23/11/2011 by rbsilva
I have done two studies in this tool. One with 200 people and another with 7350 people. The tool proved to be very stable and secure. Moreover, allowing an optimal customization of forms. As I said, I recommend this tool. (read more)
Written on: 05/06/2012
what about the confidentiality of information stored in the survey . Can we get an NDA from kwik
Written on: 15/09/2010
KwikSurvey offers a great deal of information regarding your survey results. I am still in disbelief that these services are FREE!!! I am going to donate money to the organization for their great service... KwikSurvey is the complete opposite of the "you get what you pay for" cliche'. I received A+ service for ZERO dollars. You can't beat that! (read more)
Written on: 14/03/2010
Used it for a class I was teaching. User friendly, free, effective. Some aspects (like how to make it anonymous) not obvious but overall really worked well. Thanks! (read more)
Written on: 21/07/2008 by khards (2 reviews written)
Kwik Surveys provide an easy to use online survey tool.
You can get started immediately by going into the site by the 'Try live demo' button.
Creating a survey will take you several minutes. Once completed it can be sent via the inbuit email system or a link can be posted on forums or blogs.
Overall the system is quick and easy to use. The best part it that it is free. Well recommend Kwik Online Surveys.
(read more)
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Reactor's Comment
Written on: 20/08/2012
I have the same problem!they are horible!and they do not even answer to the e-mails!It is improtant for me becasue it is survey for my dissertation!shame on them!