XLN Telecom Reviews - www.xlntelecom.co.uk

21-24 Millbank, London, SW1P 4QP
08081787875
★★☆☆☆
1.7 / 5
138
20% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★★★★★

“Best customer service I've received in a long time”

Written on: 23/07/2015 by Apulton (1 review written)

I left BT after 10 years of loyalty because they were unwilling to give me a router that wasn't antiquated and would work with my wireless mac and printer, despite me paying them 56.00 a month for a line and a broadband connection! I then called talk talk who were unable to provide me with a service as my business address did not appear on Royal Mails website. I then called XLN who have helped me identify the problem worked as far as they can to resolve the Royal mail issue, which is now being… Read Full Review

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★★★★★

“Broadband support are excellent!”

Written on: 22/07/2015 by RFranke (1 review written)

We have a card machine through Elavon and they use an American company called Trustwave to run the PCI compliance checks. As part of their checks they electronically scan the line. When I first got the machine 4 months ago the line was failing the test eventually after a month we resolved it through XLN closing off portals etc. Today after 4 months of successfully passing the tests we received a monthly report saying we failed. I phoned XLN technical support who initially said they couldn't… Read Full Review

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★★★★★

“So much better than BT (so far)”

Written on: 20/07/2015 by Markj8888 (1 review written)

Having been with BT for 3.5 years, the first real technical glitch I'd ever had and suddenly the threat of huge charges started appearing. I looked up the options and XLN appeared on my radar so I thought I'd check them out. All I really wanted was working and reliable broadband and a phoneline where I could hear people on the other end. Even though it's still BT's line they had threatened a potential bill of £235+VAT for sending out an engineer even though they admitted it was highly likely… Read Full Review

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★★★★★

“Brill!”

Written on: 17/07/2015 by BHson (1 review written)

We switched from BT (download speed 1.6K) to XLN, the download registered 16.00K, and on occasions we see over 20K. This is the line that BT said could not carry over 8K maximum, and still they were charging us business rates. XLN are providing good consistent service. That's all we need. Brill!… Read Full Review

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★★★★★

“XLN service ”

Written on: 29/06/2015 by Sawyer268 (1 review written)

Thank you for all your efforts in resolving the dead line issue and Open Reach. I've been very happy with the quality of service I received during my ordeal of losing my business line during the relocation of my business. I was updated at all times and informed of the next step at every stage. Baring the unavoidable wait I think the level of service I received was outstanding. Thanks once again… Read Full Review

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★☆☆☆☆

“Terrible please beware ”

Written on: 25/06/2015 by rachaeldigby (1 review written)

Shocking customer service, unable to sort broadband issues after months of trying well me trying!! and trying to charge an early exit fee for the terrible service. Customer service do not return calls or reply to emails. Wish I never heard of them ! Beware do not use go elsewhere… Read Full Review

By Xlntelecom

Written on: 25/06/2015

Hi,

We've escalated this to our Broadband team who will be contacting by phone.
We're really sorry you've had issues and were are looking into this as a priority.
Thankyou,
The XLN team

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★☆☆☆☆

“attitude cancelations team disgracefull”

Written on: 05/06/2015 by paulthomas1958 (1 review written)

promised a service they could not provide very bad emails threats very aggressive from a disgracefull cancellations team threats of large monies… Read Full Review

By Xlntelecom

Written on: 05/06/2015

Good Morning,

We are very sorry to hear about your experience with XLN. Your account is currently being investigated by our complaints team who will be in touch with you shortly to discuss, and hopefully resolve all of this for you.

Regards,

XLN

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★☆☆☆☆

“Cancellation threats”

Written on: 14/05/2015 by Anglosaxon1 (1 review written)

Hello I cancelled my BB after 26 months- 2 months after my contract expired. I rang and gave them the opportunity to match or better price their price, but they couldn't so I gave them the red card and cancelled my DD. For the next 3 weeks I was pestered with emails, phone calls and text messages saying that I may incur a £299 fee. I emailed them to stop this aggressive approach and that they could be dealing with vulnerable people who would be blackmailed into staying with them - not… Read Full Review

By Xlntelecom

Written on: 15/05/2015

Thank you very much for providing your feed back. We're aware you've been in contact with a senior member of our team to ensure your transfer goes seamlessly.

Once again our apologies for any frustration this has caused, it is not our intention to have any of our current or former customers to have a poor reflection of XLN as a result of this. We take all of your feedback on board to improve our processes and customer experience for future

We sincerely apologise for the inconvenience caused by this and thank you for your patience.

Regards, The XLN Team.

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Anglosaxon1's reply to Xlntelecom's Comment

Written on: 15/05/2015

No I am not in contact with one of your senior team and this has nothing to do with transferring my line!

It's morally wrong to threaten customers with cancellation fees when they don't apply. This practice will be targeting vulnerable people and should be withdrawn immediately.

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★☆☆☆☆

“TOUGH LUCK !!!”

Written on: 11/05/2015 by bilal5752 (1 review written)

I was highly recommended by a friend (not knowing he wanted the £35 reward). Switching over was smooth but later on discovered after several calls to the alarm company and monitoring centre that my Red Care based alarm system is not compatible with the XLN telephone line. Upon calling XLN I was told that I had to upgrade to a different platform and it will cost an extra £3 a month and it will take approx 2 weeks. So in the meantime the business is unmonitored. After calling to make a… Read Full Review

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★☆☆☆☆

“My advice - do not use this company”

Written on: 23/04/2015 by ucSimmons410 (1 review written)

I run a small business and signed up with XLN for 4 phone lines with broadband for a two year deal. All good so far untill the invoices start coming in with undisclosed extra charges that I had not agreed to under the original package. Examples: "Non NGN surcharges" £14.40 per month "Business Assurance" £9.36 per month Router replaced under warranty (not) - that will be £40.00 please Additional courier charges for routers £30, thank you Then to top it all, premium rate phone call charges… Read Full Review

Xlntelecom's Comment

Written on: 29/04/2015

Good Morning,

Thank you for providing your feedback. If you could please let us know your account number or telephone number, we will look into your account and give you a call back to discuss this further.

Regards,

XLN

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Jonathanball's Comment

Written on: 29/04/2015

Account No 4781155

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★☆☆☆☆

“Absolute joke of a company!”

Written on: 23/04/2015 by helpcomputercentre (1 review written)

I have 2 computer repair shops and both phone lines are with XLN. I contacted XLN a couple of weeks ago to explain that I was closing one of the shops on the 9th May and that I would like a re-direct on the line I'm closing to the one I'm keeping. I was told that the is was no problem and that the request had now been processed and would take place on the 9th May. Two days ago, on the evening of the 21st April, I received a text from XLN to say that my broadband had now been cancelled! I… Read Full Review

By Xlntelecom

Written on: 23/04/2015

Thank you very much for providing your feed back. Please be assured that your issue is currently being investigated by our complaints team and you will be contacted shortly to discuss this further.

We sincerely apologise for the inconvenience caused by this and thank you for your patience.

Regards,
Rohit

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★★★★★

“It was refreshing to speak to someone from XLN who is...”

Written on: 16/04/2015 by 226Patterson (1 review written)

It was refreshing to speak to someone from XLN who is clearly on top of his game, and who readily appreciated my situation. As a really long standing customer, I have had excellent service, exactly when I needed it, and that is the main reason I never been tempted to go for other “cheaper” options on telecoms for my business. Well done. … Read Full Review

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★☆☆☆☆

“Worlds Worst Company”

Written on: 16/04/2015 by EduardoChavez (1 review written)

WHATEVER YOU DO DO NOT USE THIS COMPANY !! THEY ARE DREADFUL TO DEAL WITH !! THE WORLDS WORST !! IF YOU WANT HONESTY, HELP & CO-OPERATION, LOOK FOR SOMEONE ELSE !! THEY WILL NOT LOOK AFTER YOU, THEY DONT CARE IF YOUR BUSINESS CANNOT RUN WITHOUT PHONES AND BROADBAND. THEY REFUSE TO COMPENSATE YOU FOR LOSS OF BUSINESS OR PURCHASING PHONES AND DONGLES TO KEEP YOUR BUSINESS RUNNING. DEALING WITH THESE HAS BEEN THE WORST EXPERIENCE IN 40 YEARS IN BUSINESS. USE THEM AT YOUR PERIL… Read Full Review

By Xlntelecom

Written on: 16/04/2015

Hi,

We are sorry that you feel this way however we always welcome feedback be it positive or negative. We are keen to investigate the circumstances of your account to see if there is anything further that we can do to resolve the issues that you have highlighted.

We would like to take this opportunity to apologize for any service issues that you have received to date. A senior member of our Account Management team will be in contact ASAP.

Thank you for your patience.

Regards

Joe (Account Management)

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★☆☆☆☆

“THEY INCREASE YOUR LINE RENTAL BY 50% AT NO NOTICE TO YOU”

Written on: 24/02/2015 by bert52 (4 reviews written)

My fixed price line rental ends in september2015. But they supposedly sent a letter at beginning of January 2015 stating a 50% increase due to BT increasing the costs to XLN???? I did not get the letter? Strange that?@@!!@ ALL their other communications have been via emails!!! SO MUCH FOR A FIXED CONTRACT!!!! When I called them to complain, I was given a reference number with which I could move supplier at no charge. EXCEPT, when I tried to swap supplier, XLN slapped a £299 penalty fee if I… Read Full Review

Xlntelecom's Response to bert52's Review

Written on: 02/03/2015

Hi, we are sorry to hear about the issues that you have had with us. I understand that you have spoken to one of our senior cancellations agents to resolve any ongoing problems with your account. Do let us know if you have any further queries by emailing us. Thanks.

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★☆☆☆☆

“ABSOLUTE RIP OFF COMPANY”

Written on: 27/01/2015 by JBPhotography (1 review written)

Signed up with XLN after a lengthy talk with their sales team who assured me their service met my needs as a photographic business. Within days it became apparent that their services not what they promised, it was taking me around 15-20 minutes to upload 6-8 photos and often the connection would break within that time therefore crashing the upload and I'd have to start again (not good when I have to upload 100's at a time). Using the internet was like going back to the old dial up it was that… Read Full Review

Xlntelecom's Response to JBPhotography's Review

Written on: 27/01/2015

We're very sorry to hear about your experience. We want to correct this as soon as possible. Our team will investigate and call you back as soon as possible.

Regards,
XLN

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★☆☆☆☆

“constant sales call”

Written on: 15/10/2014 by sabrecom (3 reviews written)

I am sick of this company calling me almost on a weelky basis to sell me their rubbish telephone and internet services, business watch out for the small print they are out to screw you… Read Full Review

Xlntelecom's Response to sabrecom's Review

Written on: 02/03/2015

Hi, sorry you've had these phone-calls - i'd be happy to remove you from any caller lists our team have. thanks, Nadine.

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★☆☆☆☆

“do not use ”

Written on: 28/07/2014 by kikiandcole (1 review written)

i signed up wth xln to save money it has caused me nothing but grief and cost me over £300 in mobile phone bills. from the start i was supplied with a faulty line and router noone could hear me nor did we have broadband . it cost me over £200 holding to their technical support team from my mobile and £100s in call diversion charges to my mobile phone. when i was finally given a new router i was offered £10 in compensation and charged a late payment fee on top as i refused to pay. now having… Read Full Review

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★☆☆☆☆

“Extra charges get sneaked in. ”

Written on: 17/07/2014 by ChanelBall (1 review written)

Please please avoid this company at all costs. I have also reported them to off com. They charge random charges on your account and then say its your responsibility to check your bill. If you miss a charge 1 month then its your fault. This company dishonest and cause they think they are a big telecom company they think they can get away with it. DO NOT FALL FOR THE LOW PRICES AS I DID - PLEASE!!! its not worth it in the long run… Read Full Review

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★☆☆☆☆

“THE WORST COMPANY IN THE UK”

Written on: 23/06/2014

This company is to be avoided at all costs. One month after asking them to take over our lines, they managed to cut us off altogether (i.e. no calls = no customers or business for us) then after a dozen calls to them, being passed from pillar to post, rude attitudes, failure to return calls, failure to respond to emails, they tell a different lie every time, then have the audacity to say they cannot accept cancellation unless I WRITE to them. Life is too short....go elsewhere… Read Full Review

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★☆☆☆☆

“Don't say you weren't warned! ”

Written on: 18/06/2014 by 223Carter (1 review written)

We joined XLN because they seemed genuine and we got a good deal. Wish i didn't as soon after the problems started. We were left without a supply for 2 weeks at one point. As a small business that killed us financially as a lot of our business in done online and over the phone. All XLN could do was blame BT. They took no responsibility at all. During all the calls and hold hours and rubbish that i had to endure, i tried to complain, only to be told that this needs to be done online (with no… Read Full Review

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