XLN Telecom Reviews - www.xlntelecom.co.uk

21-24 Millbank, London, SW1P 4QP
08081787875
★★☆☆☆
1.8 / 5
144
22% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★★★★★

“request sorted straight away”

Written on: 28/08/2015 by nkMurdock111 (1 review written)

I needed to print out some invoices for my accountant and need to back track quitea few months. i done an online chat and my request was sent to my personal email almost immediately after conirming my name and address. thought it would be a loot longer to sort out but only took me a few minutes. extremly happy… Read Full Review

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★★★★★

“Excellent price and service”

Written on: 28/08/2015 by Slaughterlg284 (1 review written)

Had a quick response from an online form, knowleagable person who answered all questions clearly and have a very good deal for a B2B line package with unlimited landline calls and 300 mobile minutes. Would recommend the service… Read Full Review

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★★★★★

“excellent customers service and follow up ”

Written on: 26/08/2015 by Kclaydon (1 review written)

I have been with XLN for quite some time . few months back I recommended a friend to XLN waiting to get the £35.00 rewards for the last 3 months I was promised and never happened. Out of desperation asked a very kind lady in XLN to look into my none payment of the rewards. Within a day she came back to me telling me it was all sorted out and confirmed it by an e-mail that the rewards has been granted. She was so very helpful, also apologised for the delay. She gave an excellent customer… Read Full Review

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★☆☆☆☆

“horror story”

Written on: 19/08/2015 by sundancer30 (1 review written)

Signed up 5 weeks ago for phone and broadband. Appointment to install on 5th Aug.Engineer didnt turn up.Then another appointment 11th Aug and didnt turn up.Talked into one more appointment today (19th Appt) and didnt turn up.Still no line and keep getting fobbed off with excuses.If you like waiting XLN is for you. Woud not recommend to my worst enemy… Read Full Review

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★★★★★

“Twitter Query”

Written on: 06/08/2015 by MikePeates67 (1 review written)

We were having issues with slow broadband speed and placed a question twitter to see if it was a geographic problem. Within 20 minutes we received a call from Gareth who diligently went through the issue with me. We moved the router from it's current position and Gareth also noticed the interference on the line. Once the broadband was working he also undertook a line check which cleared the interference. Thank you for your help!… Read Full Review

By Xlntelecom

Written on: 06/08/2015

Hi, Thanks for the positive feedback! We're happy to hear your internet issues were resolved quickly by our broadband team!

Regards,

XLN

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★☆☆☆☆

“Shocking !!”

Written on: 03/08/2015 by Camrynk371 (1 review written)

Signed up and was told I would be live on 22/7/15. When I called to say I had no Broadband they checked the line and checked for broadband. I was told it must be the router and would send out a new one. When new router arrived it didn't work either so was told it was now the line. Upshot is, as a new customer I am still not receiving what I signed up for 10 days after I went "live" and have been told it will cost me over £300 to cancel. Forgot to mention this is for my business. If not live by… Read Full Review

By Xlntelecom

Written on: 03/08/2015

Good Afternoon,

Thank you for providing your feedback. XLN take all feedback serious, so I would like to take this time to apologise for your recent experience with us and would like to reassure you we will do everything in our power to assist. If you could please let us know your account number or telephone number, we will look into your account and have a member of our team give you a call back to discuss this further.

Regards,
XLN

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★★★★★

“Best customer service I've received in a long time”

Written on: 23/07/2015 by Apulton (1 review written)

I left BT after 10 years of loyalty because they were unwilling to give me a router that wasn't antiquated and would work with my wireless mac and printer, despite me paying them 56.00 a month for a line and a broadband connection! I then called talk talk who were unable to provide me with a service as my business address did not appear on Royal Mails website. I then called XLN who have helped me identify the problem worked as far as they can to resolve the Royal mail issue, which is now being… Read Full Review

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★★★★★

“Broadband support are excellent!”

Written on: 22/07/2015 by RFranke (1 review written)

We have a card machine through Elavon and they use an American company called Trustwave to run the PCI compliance checks. As part of their checks they electronically scan the line. When I first got the machine 4 months ago the line was failing the test eventually after a month we resolved it through XLN closing off portals etc. Today after 4 months of successfully passing the tests we received a monthly report saying we failed. I phoned XLN technical support who initially said they couldn't… Read Full Review

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★★★★★

“So much better than BT (so far)”

Written on: 20/07/2015 by Markj8888 (1 review written)

Having been with BT for 3.5 years, the first real technical glitch I'd ever had and suddenly the threat of huge charges started appearing. I looked up the options and XLN appeared on my radar so I thought I'd check them out. All I really wanted was working and reliable broadband and a phoneline where I could hear people on the other end. Even though it's still BT's line they had threatened a potential bill of £235+VAT for sending out an engineer even though they admitted it was highly likely… Read Full Review

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★★★★★

“Brill!”

Written on: 17/07/2015 by BHson (1 review written)

We switched from BT (download speed 1.6K) to XLN, the download registered 16.00K, and on occasions we see over 20K. This is the line that BT said could not carry over 8K maximum, and still they were charging us business rates. XLN are providing good consistent service. That's all we need. Brill!… Read Full Review

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★★★★★

“XLN service ”

Written on: 29/06/2015 by Sawyer268 (1 review written)

Thank you for all your efforts in resolving the dead line issue and Open Reach. I've been very happy with the quality of service I received during my ordeal of losing my business line during the relocation of my business. I was updated at all times and informed of the next step at every stage. Baring the unavoidable wait I think the level of service I received was outstanding. Thanks once again… Read Full Review

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★☆☆☆☆

“Terrible please beware ”

Written on: 25/06/2015 by rachaeldigby (1 review written)

Shocking customer service, unable to sort broadband issues after months of trying well me trying!! and trying to charge an early exit fee for the terrible service. Customer service do not return calls or reply to emails. Wish I never heard of them ! Beware do not use go elsewhere… Read Full Review

By Xlntelecom

Written on: 25/06/2015

Hi,

We've escalated this to our Broadband team who will be contacting by phone.
We're really sorry you've had issues and were are looking into this as a priority.
Thankyou,
The XLN team

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★☆☆☆☆

“attitude cancelations team disgracefull”

Written on: 05/06/2015 by paulthomas1958 (1 review written)

promised a service they could not provide very bad emails threats very aggressive from a disgracefull cancellations team threats of large monies… Read Full Review

By Xlntelecom

Written on: 05/06/2015

Good Morning,

We are very sorry to hear about your experience with XLN. Your account is currently being investigated by our complaints team who will be in touch with you shortly to discuss, and hopefully resolve all of this for you.

Regards,

XLN

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★☆☆☆☆

“Cancellation threats”

Written on: 14/05/2015 by Anglosaxon1 (1 review written)

Hello I cancelled my BB after 26 months- 2 months after my contract expired. I rang and gave them the opportunity to match or better price their price, but they couldn't so I gave them the red card and cancelled my DD. For the next 3 weeks I was pestered with emails, phone calls and text messages saying that I may incur a £299 fee. I emailed them to stop this aggressive approach and that they could be dealing with vulnerable people who would be blackmailed into staying with them - not… Read Full Review

By Xlntelecom

Written on: 15/05/2015

Thank you very much for providing your feed back. We're aware you've been in contact with a senior member of our team to ensure your transfer goes seamlessly.

Once again our apologies for any frustration this has caused, it is not our intention to have any of our current or former customers to have a poor reflection of XLN as a result of this. We take all of your feedback on board to improve our processes and customer experience for future

We sincerely apologise for the inconvenience caused by this and thank you for your patience.

Regards, The XLN Team.

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Anglosaxon1's reply to Xlntelecom's Comment

Written on: 15/05/2015

No I am not in contact with one of your senior team and this has nothing to do with transferring my line!

It's morally wrong to threaten customers with cancellation fees when they don't apply. This practice will be targeting vulnerable people and should be withdrawn immediately.

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★☆☆☆☆

“TOUGH LUCK !!!”

Written on: 11/05/2015 by bilal5752 (1 review written)

I was highly recommended by a friend (not knowing he wanted the £35 reward). Switching over was smooth but later on discovered after several calls to the alarm company and monitoring centre that my Red Care based alarm system is not compatible with the XLN telephone line. Upon calling XLN I was told that I had to upgrade to a different platform and it will cost an extra £3 a month and it will take approx 2 weeks. So in the meantime the business is unmonitored. After calling to make a… Read Full Review

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★☆☆☆☆

“My advice - do not use this company”

Written on: 23/04/2015 by ucSimmons410 (1 review written)

I run a small business and signed up with XLN for 4 phone lines with broadband for a two year deal. All good so far untill the invoices start coming in with undisclosed extra charges that I had not agreed to under the original package. Examples: "Non NGN surcharges" £14.40 per month "Business Assurance" £9.36 per month Router replaced under warranty (not) - that will be £40.00 please Additional courier charges for routers £30, thank you Then to top it all, premium rate phone call charges… Read Full Review

Xlntelecom's Comment

Written on: 29/04/2015

Good Morning,

Thank you for providing your feedback. If you could please let us know your account number or telephone number, we will look into your account and give you a call back to discuss this further.

Regards,

XLN

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Jonathanball's Comment

Written on: 29/04/2015

Account No 4781155

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★☆☆☆☆

“Absolute joke of a company!”

Written on: 23/04/2015 by helpcomputercentre (1 review written)

I have 2 computer repair shops and both phone lines are with XLN. I contacted XLN a couple of weeks ago to explain that I was closing one of the shops on the 9th May and that I would like a re-direct on the line I'm closing to the one I'm keeping. I was told that the is was no problem and that the request had now been processed and would take place on the 9th May. Two days ago, on the evening of the 21st April, I received a text from XLN to say that my broadband had now been cancelled! I… Read Full Review

By Xlntelecom

Written on: 23/04/2015

Thank you very much for providing your feed back. Please be assured that your issue is currently being investigated by our complaints team and you will be contacted shortly to discuss this further.

We sincerely apologise for the inconvenience caused by this and thank you for your patience.

Regards,
Rohit

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★★★★★

“It was refreshing to speak to someone from XLN who is...”

Written on: 16/04/2015 by 226Patterson (1 review written)

It was refreshing to speak to someone from XLN who is clearly on top of his game, and who readily appreciated my situation. As a really long standing customer, I have had excellent service, exactly when I needed it, and that is the main reason I never been tempted to go for other “cheaper” options on telecoms for my business. Well done. … Read Full Review

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★☆☆☆☆

“Worlds Worst Company”

Written on: 16/04/2015 by EduardoChavez (1 review written)

WHATEVER YOU DO DO NOT USE THIS COMPANY !! THEY ARE DREADFUL TO DEAL WITH !! THE WORLDS WORST !! IF YOU WANT HONESTY, HELP & CO-OPERATION, LOOK FOR SOMEONE ELSE !! THEY WILL NOT LOOK AFTER YOU, THEY DONT CARE IF YOUR BUSINESS CANNOT RUN WITHOUT PHONES AND BROADBAND. THEY REFUSE TO COMPENSATE YOU FOR LOSS OF BUSINESS OR PURCHASING PHONES AND DONGLES TO KEEP YOUR BUSINESS RUNNING. DEALING WITH THESE HAS BEEN THE WORST EXPERIENCE IN 40 YEARS IN BUSINESS. USE THEM AT YOUR PERIL… Read Full Review

By Xlntelecom

Written on: 16/04/2015

Hi,

We are sorry that you feel this way however we always welcome feedback be it positive or negative. We are keen to investigate the circumstances of your account to see if there is anything further that we can do to resolve the issues that you have highlighted.

We would like to take this opportunity to apologize for any service issues that you have received to date. A senior member of our Account Management team will be in contact ASAP.

Thank you for your patience.

Regards

Joe (Account Management)

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★☆☆☆☆

“THEY INCREASE YOUR LINE RENTAL BY 50% AT NO NOTICE TO YOU”

Written on: 24/02/2015 by bert52 (4 reviews written)

My fixed price line rental ends in september2015. But they supposedly sent a letter at beginning of January 2015 stating a 50% increase due to BT increasing the costs to XLN???? I did not get the letter? Strange that?@@!!@ ALL their other communications have been via emails!!! SO MUCH FOR A FIXED CONTRACT!!!! When I called them to complain, I was given a reference number with which I could move supplier at no charge. EXCEPT, when I tried to swap supplier, XLN slapped a £299 penalty fee if I… Read Full Review

Xlntelecom's Response to bert52's Review

Written on: 02/03/2015

Hi, we are sorry to hear about the issues that you have had with us. I understand that you have spoken to one of our senior cancellations agents to resolve any ongoing problems with your account. Do let us know if you have any further queries by emailing us. Thanks.

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