XLN Telecom www.xlntelecom.co.uk Reviews

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XLN Telecom www.xlntelecom.co.uk
1.5 stars
Average rating for this product is: 1.5 out of 5

From 0 ratings and 15 reviews

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Average Ratings for XLN Telecom www.xlntelecom.co.uk

  • Reliability1.5 stars
  • Customer Service1.4 stars
  • Speed Consistency1.5 stars
  • Value for Money1.9 stars
  • Overall rating1.5 stars

 

15 Reviews For XLN Telecom www.xlntelecom.co.uk

  • Guest 22nd Dec 2009

    Reviewer rating: 1 stars


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    XLN Telecom are fine for phone calls but the broadband service is absolutely awful. It constantly drops out and is pathetically slow. If you are running a business you will lose both time and money and become seriously frustrated.

  • Guest 13th Nov 2009

    Reviewer rating: 1 stars


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    the absolute worst telco company we have been with. customer care is APALLING and we are going with someone else as soon as the contract runs out. we have complained to them numerous times and NOTHING has ever been resolved. the guy that sold us the like and made all the promises including one of " call me anytime" didnt email back or call back once the sale had been made.

    AVOID AVOID AVOID. sadly, they all seem pretty poor service. BT too gargantuan to care and others just lacking. anyhow, xln ...

  • rjd001 Rank: Corporal 21st Oct 2009

    Reviewer rating: 1 stars


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    If you want cheap phone calls XLN is perfect. However their broadband service is appalling. Speeds have fluctuated from under .5 Mb/s through to occasional 4Mb/s and rare 5Mb/s. I do not believe they have the necessary capacity to operate this service. During the summer I was told performance issues were due to cricket!!
    Due to all the difficulties encountered I have direct email contacts, including their Broadband manager. I gave up their Broadband manager due to a lack of response.
    In the past ...

  • oslingsby 4th Jun 2009

    Reviewer rating: 5 stars


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    Been with XLN for phones for about a year now and broadband for 6months or so, never had a problem with phone service at all and had one little problem with connection to net dropping every hour, called tech support and he sorted it out instantly, he even called me back every couple of hours to see if it was still working which it was, they did a great job and i have never had an isp call back to check everything was ok after fault.When we added broadband the secure package appeared for no reaso ...

  • XLN 21st May 2009

    Reviewer rating: 0 stars


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    As XLN ' s Broadband Manager, I ' d like to thank Reviewcentre.com for highlighting these issues to us. Yes, we are aware that when we originally launched our broadband service a number of clients experienced a fluctuating quality of service. As a result, we took the strategic decision to migrate all our broadband services onto Opal ' s leading Next Generation Network. Covering 80% of UK households, the Opal NGN is acknowledged as being the UK ' s most advanced digital network.

    Nevertheless, ...

  • Guest 30th Apr 2009

    Reviewer rating: 1.5 stars


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    Sales make promises which they then do not honour. They add "standard features" to your bill such as "secure package" at a few pounds a month. No idea what this "secure package" was never got to the bottom of it. The broadband regularly goes down and is slow. Calls to mobiles vary in cost depending on network not as stated in their advertising leaflets. It took very long to get set-up. Would try elsewhere as what you might save in a few pounds a month you will lose in time messing around with X ...

  • DJBS 10th Apr 2009

    Reviewer rating: 3 stars


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    I was slightly concerned about signing up with XLN after reading many posts on the internet, however, our business has been using their service for nearly 1 year and to date we have had very little problem.

    I would advise reading the contract before signing up because there are some pertinent points you should be aware of, for example you need to give 4 months notice prior to the contract ending if you want to cancel otherwise you will be signed up for an additional contract automatically
    ...

  • shinebeem 3rd Mar 2009

    Reviewer rating: 0 stars


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    All I have to say is that having searched around, if what XLN they promised was delivered, XLN would have been great. HOWEVER. after nearly 2 MONTHS waiting for the service to begin AFTER having paid fees and setup charges, the service never materialised, and I'd have waited, but whenever I called, noone knew what was going on and passed me from one person to another often claiming to put me through to a different department, which when I asked about it did not exist!!! Complete waste of time ...

  • astonglass 12th Feb 2009

    Reviewer rating: 0 stars


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    I have been with xln for almost two years now and it is definitely time to draw an end to this abysmal relationship.
    I was previously with another company, although i was not using broadband at this time.

    After joining xln, to my horror, I found my bills had increased! As i had entered a contract with xln though, there was not a great deal i could do. After complaining several times i was put on a different package which did reduce the call cost, however, other difficulties were experienced wi ...

  • stormin65 11th Feb 2009

    Reviewer rating: 0.5 stars


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    XLN are quick to promise you better service and quality than BT but I'd recommend if you are trying to run any sort of online business STAY WITH BT! I am having to move my operation to my home where I luckily have cable. Yes they are cheaper. But as they say "you get what you pay for" I've had trouble since the start and can't wait to get back to BT. I am trying to run a online store from our high street shop, However this is proving near impossible due to the speed of the connection.

  • Guest 22nd Jan 2009

    Reviewer rating: 0.5 stars


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    XLN Telecom was OK when it worked, though slowed down quite a bit in the afternoons. Had to request a MAC code, after our broadband was off for a week. Poor customer service. Takes them ages to answer the phone. They don't always return calls or respond to FAX queries either. They have an entertaining "hold" system, where your position in the queue goes up and down. One minute there's two people in front of you and the next there's three !

  • flitchy 12th Jan 2009

    Reviewer rating: 1 stars


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    Broadband constantly slow and in the evening drops out and needs restarting constantly . the service may be cheap but you get what you pay for.

  • Guest 9th Jan 2009

    Reviewer rating: 0 stars


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    Absolutely none! Support is quite poor in my opinion, the service ceases up every 5 minutes. Do not recommend XLN Telecom.
    Unhelpful for me and does not work even work... Just does not work for me. Downtime is 5 days a week!

  • damienjaholmes Rank: Sergeant 9th Dec 2008

    Reviewer rating: 2.5 stars


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    In general, when it worked, it worked great but this was overwhelmed by the amount of times it didn't work. Id say 2 in 7 evenings I would get a trouble free connection. Just before i cancelled my account they did mention that they have launched a new service which isn't available to me but probably would have solved my problems.

  • AA747 Rank: Lance Corporal 18th Jul 2008

    Reviewer rating: 5 stars


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    1. When you ring XLN Telecon you get a human
    2. The human knows exactly what they are talking about and resolves the issue ahead of time
    3. Everything just works.
    4. They offer a great Business Broadband package which includes amazing value telecom deals as well with discounted rates on mobiles.
    5. They proactively ring you to warn you of unexpected cost-incurring activities on your account
    6. They proactively migrate to 24MB download speed as soon as technically possible.
    I've used about 6 bro ...