written by Bryant122 on 18/03/2018
I order a large number of small items and a pole. The delivery was dropped over a 7 foot fence onto a concrete patio. The pole had not been packed just put inside a cardboard box with all the other stuff loose. The box was of poor quality and the top had ripe off and had been replaced with a plastic bag by the couriers. The poles protective cap had come off and the pole was extending in and out off the end of the pole which was sticking out of the carrier bag. I contacted Dragon Carp and their response was its note for future reference. Fortunately this was not an expensive pole and I bought it to test the service before placing a full order. My advice is if you need to buy anything that is breakable ask for it to be put into a protective tube before it is sent but looking at the feedback from customer services they may not do it. If it arrives and its broken return costs are down to you even when they haven't packed it correctly.
written by abuabu on 28/06/2013
Having returned an Avanti Powerstretch 20ft Take Apart Long Reach Landing Net Handle which broke on 1st use 2 months after receiving it was advised cash refund not possible as return was not within their Warranty Period WHICH IS JUST 14 DAYS !!!!! Also not willing to cover £8 postage for same reason Offered a credit note for £30 which reluctantly accepted and once showed on my account proceeded to order £55 of goods which guess what triggered another £10 postage. So far £30 postage for effectively £55 of goods!!!!! When goods arrived found credit not offset and charged full £65 to my debit card. Phoned straight away and told couldnt do a partial refund but hey ho offered another £30 credit note. When I use this I will have paid £40 postage on get £86 0f foods. VERY UNHELPFUL STAFF who to start with had done nothing when the Landing Net handle was received back until I contacted them again by phone to chase up. Then they didn't tell me Dragons systems are so antiquated that they cannot add £30 to your computer account but have to keep a manual file and only way to use a Credit Note is to place your order by phone. Its the principle here of totally lacking customer service at a time other internet sellers are exceeding Service expectations e.g. Vale Royal Angling 10/100. WHAT AM I GOING TO DO ... despite cost is the principle so am sending the whole lot back and WILL NEVER ORDER FROM DRAGON AGAIN OR ATTEND ONE OF THEIR SHOWS !!!! TERRIBLE EXPERIENCE ALL ROUND !!!! GO TO TACKLE SHOPS for accountability not shirkability.
written by on 23/05/2013
ordered two sets of the new hangers even saw the video saying how good they are very good price 40 pound for two sets pluss ten pound post recied them opend them all looked fine untill i put batteries in one did not work so i phoned number was handed two three different people to be told we have thousands of them i will post out straight away sencond class i waited 5 days not recieved anything phoned again to be told they only post on thursdays odd i will send you one stll not recieved it i think its bad service no good i will not purchase again
written by Johnnyhansome09 on 05/12/2012
Out of the 14 reviews I have read ONLY 5 were positive reviews, this tells you something? Have dealt with this company a few times now and each time the product was damaged, wrong item, prices displayed were with wrong info and wrong price. I'm all for 'what you pay for, is what you get', but ABUSIVE,UN-TRAINED STAFF IN CUSTOMER SERVICES is not what I want thrown in with the price! They also trade under 'USED TACKLE' which is on your reciept, (this tells you something too). I have taken this forward to my local trading standards who are dealing with it. I would STAY AWAY FROM WWW.DRAGONCARPDIRECT.COM AND WWW.DRAGONCARPDIRECT.CO.UK and spend your money where its going to be appreciated with good products and customer services.
written by on 04/11/2012
had a brolly off then broke on the first outing the landing net pole snaped landing a 2lb bream this stuff is cheap and nasty like their customer support dont make the same mistake as me stear clear at all costs
written by on 16/06/2011
This company is just selling cheap Chinese fakes, There costumer service is next to none and they refuse to answer emails to deal with problems. My advice would be to stay away from these muppets. Remember by cheap buy twice......
written by on 26/05/2011
bad workmanship verey poor equipment i would advise anyone who wants to get good long lasting tac to avoid this shoping site at all costs would have been beter going to the pound shop its that bad and when it comes to getting you money back forget it because you wont get it back i bought a 2 man bivvy parts missing all the seams were laderd and they still wouldnt give me my money back very arogant call center staff tell your friends to stay clear poor tac shop
written by on 20/02/2011
Ive been using Dragon Carp direct for a few years now and frequently visit the Hucknall shop. I find their gear really good for the price and I have never had issues with broken kit or returns. Advice is always feely available as well.
Their prices are keen and do relect what you are getting. I can honestly say I have never lost a fish due to the gear either.
If you are not sure - visit one of the Dragon carp Roadshows beforehand and check out the gear. Its worth a look.
I would recommend them every time!
written by heinz57beer on 11/12/2010
ordered a top 2 kit/ bung/ elastic/connectors/
got the top 2/ bung/ connectors BUT NO ELASTIC £6 worth!!
i called them they said theyd need the recipt, after much argueing they said they had put one in the post 1st class this is three months ago
set of ignorant staff
ripp off
dont use them ,cash is king your money is wanted, use someone you can rely on
written by on 25/11/2010
Do not waste your money dealing with this shop/mail order outlet my purchase turned out to be total rubbish,certainly not what thought i was buying.In my opinion their add was misleading my complaint met with indifference....."If it's to good to be true" you know the old saying.My advice leave well alone.
written by on 17/11/2010
great value good customer sevice quick delivery as long as you catch fish thatsthe main thing .... very good
written by Stiffler77 on 11/08/2010
They are very good and great value for money .
not everybody can afford silly money for a rods/reels ect that does the same job as them .
I find they they gear it more then up to what i've been using it for (carp fishing ) not lone been back from france and had carp to 44lb witch was no probs coming in , also rain for 3 to 4 days and the bivvy stud up to it fine .
All in all they good , cheap , and great to deal with
Happy fishing
written by on 14/04/2010
NEVER NEVER USE DRAGON CARP=(CR-P)DIRECT
its one of the worst companies i have ever had the unfortunate missfortune of useing i ordered some stuff once before and some of it broke within a few weeks and i thought i would give them another chance as some of the other stuff was ok but this time i ordered a water proof suit that would not fit so ilooked for a return slip which i never found so i got in touch and was told i had to pay postage again to send it back which ment it would cost more than the price of the item its about time TRAIDING STANDARDS SORTED THEM OUT as im sure i,m not the only one this has happend to please boycot this company as its giving decent companies for tackle online a bad name how many of u have they done this to they are selling faulty goods and giving u no way of returning them unless u lose even more money for postage
written by on 21/10/2009
one of the rods was fine other rod snaped trying to seperate it just put it up to see it was ok never used that rod wasted
written by on 04/09/2009
I have been buying from DCD for a while not (2 years) and am very impressed with them!!!!
I hate how people rate high quality products just because of the name!
Its about time people woke up and see how good these products are and i have recommended them to EVERYONE ! !
Seriously you wont be disapointed
written by on 31/01/2009
the dr sping 9 ft pike/carp rod was great value for money i tried it out this weekend and managed to catch a 14lb pike and a 9lb pike the rod manged these vey well and could easily manage a high twent fish for 12 pounds i think it it good value for money.
written by stevo pain on 17/07/2008
In my opinion the Dr Spin Pike Fishing Kit I got of www.dragoncarpdirect.com is not what I paid for and falls short of being of any use unless you plan on fishing in a puddle on the pub car park!
The quality of equipment if used for pike fishing will only cause harm to the fish in my opinion. To me it is just more rubbish to put in the shed only to be given away at scrap collection time.
I would under no circumstances buy any of this equipment if i valued the pound in my pocket.
I have learned a valuable lesson through buying this item.
If it looks to good to be true, it probably is!
Written on: 02/04/2010
I found this review not helpful because...when I recieved my order from Dragoncarp it was all there, as for quality, my bite alarms, 3 for a fiver, are worth just about that. the rest 3 rods 4 reels and a pod was less than £100 and are well worth the money and will last me long enough until I saved the mega bucks to get some posh gear.
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Steve Tangler's Comment
Written on: 18/10/2010
I found this review not helpful because... The vendor doesn,t explain what he was doing with the tackle? Was he using it in the way it was intended to be for ? likewise did the waterproofs have the wrong size label,did he mis-measure himself,or possibley not allow for the appropriate clothing he would need underneath. Lastly did he put his complaint to he company in a reasonable manner?