Herald Caravans Ltd, Castle Cary, Somerset Reviews

Herald Caravans Ltd, Castle Cary, Somerset
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★★★★★
4.6 / 5
From 9 reviews
88.9% of users recommend this

  • Range available

  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★
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“First Class Service again !”

Written on: 12/11/2012

Having dealt with Ben & Richard on 2 previous purchases,I can not praise them enough,very helpful,friendly,efficient and non pressure sales tactics.I have also recommended several friends to Herald caravans,who also have nothing but high praise.There are several large Caravan dealers nearer to my home,but I would rather go the extra distance knowing I am going to receive 1st class honest efficient,friendly service every time I go there for servicing etc. (read more)

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★★★★★
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“Friendly caring caravan sales & hire company”

Written on: 05/10/2011 by thresher2005

We were looking all over for certain caravan lay out,I had dealings with Herald on a previous occasion,and been well looked after.Happened to call in and spoke to Ben,who helped to supply the model and layout we wanted.They could not be more helpful and obliging in all aspects of the deal.I would be happy to recommend them to anyone looking for a friendly and non pressured visit with a view to purchasing a caravan.Ater all to most of us it a major purchase. ... (read more)

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★★★★★
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“My wife and I recently decided it was time to upgrade...”

Written on: 05/02/2011

My wife and I recently decided it was time to upgrade from a tent to a caravan (our first) and we are really lucky that Herald Caravans are just up the road in Castle Cary. The experience was an absolute pleasure from start to finish. Choice (new or second hand),extras that you need to get you started, after purchase storage if required.Manager, Ben, is a most curtious, considerate, knowledgeable,friendly gentleman whereby nothing is too much bother as we had loads of questions,and who put... (read more)

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★★★★★
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“I have bought my first and my second caravans from...”

Written on: 22/07/2010 by Jimbom (1 review written)

I have bought my first and my second caravans from Herald caravans.
The manager Ben has been a breath of fresh air - actually cares about the customer and is very supportive & helpful. It is nice to have a genuine person to deal with rather than feeling that you are being ignored / ripped off.
I would definitely recommend Herald caravans to anyone wanting to buy or hire a touring caravan.
(read more)

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★★★★★
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“Had my caravan serviced with Herald caravans, dropped...”

Written on: 09/03/2010 by probbo (1 review written)

Had my caravan serviced with Herald caravans, dropped it of on a saturday collected the following saturday, they were very competitively priced and there customer service was also very good. many thanks to Herald caravans. (read more)

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★★★★★
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“We purchased our Bailey Ranger from Herald Caravans...”

Written on: 04/10/2009

We purchased our Bailey Ranger from Herald Caravans and on collection the van was in immaculate condition. Customer service was excellent and we will definately go back and recommend to friends/family. It was a real pleasure to find someone so friendly and helpful.
(read more)

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★★★★★
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“Have rented from Herald for four years now and have...”

Written on: 18/09/2009

Have rented from Herald for four years now and have always received excellent, prompt service. Caravans have always been spotlessly clean and equipment good. Only problem is that they no longer supply awnings for New Wine events. (read more)

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★★★★★
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“Herald Caravans Ltd are a great value company could...”

Written on: 31/08/2009

Herald Caravans Ltd are a great value company could not do enough for us. Will return in 2010. (read more)

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★☆☆☆☆
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“I have never come across such an appauling level of...”

Written on: 16/08/2009

I have never come across such an appauling level of customer service from a caravan company. The owner of the company despite us being loyal customers of some years proved to be someone for whom the customer genuinely comes LAST.
The Herald Caravans Ltd team are friendly, but this caravan company clearly have a business plan of "take the deposits from customers whatever it takes." (read more)

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