Written on: 24/11/2012
I ordered 2 books in sept and they assured me they had them and would get them shortly, One of them was unavailable and it took them a month to discover this and to cancel my order. I have been waiting a month for them to refund the monies which they took immediately. I have resorted to my credit card issuer to try to obtain a refund. (read more)
Written on: 06/11/2012 by Jennifer721
I ordered a book for University from this company on 2 October (Accounting and Finance for Non Specialists 7th Edition). I was told by my lecturer to get the book as soon as possible and ordered it that very evening. A week later when I had not yet received the book I emailed the company to be told they were in the process of being taken over and my order would be dealt with shortly. 10 days after ordering I cancelled my order and re-ordered the book on amazon.co.uk which was received... (read more)
Written on: 30/10/2012
Pickabook was not able to deliver the book I ordered at said time. I choose to cancel the order and was told I would get I refund. A considerable amount of time has since passed and I have not gotten my money back. They have failed to respond to my mails. Avoid this company at all cost! (read more)
Written on: 22/10/2012
In my first two years of uni i found pickabook extremely useful, however this year I was repeatedly told my books would arrive 'end of this week.' A month later and term has already started and still no books! Not only this but when i checked my account i found that books i had paid for and had been displayed as 'ready to be shipped' were now out of stock...Many ignored emails and eventually a phonecall later i discovered that they had never possessed these books and a changeover of business... (read more)
Written on: 13/10/2012 by Beanies
I ordered a book which was required urgently and was shown as being in stock. I received an email informing me that the delivery would be 1-2 business days, excellent I thought. However 5 weeks later No Book, calls to the customer service showed little interest on their behalf. Things look up when I spoke to the financial Director who assured me the book would be in stock that day and posted that night. All lies as the book was not dispatched for another 5 days. So six weeks for a delivery... (read more)
Written on: 26/09/2012
Ordered a set of books from Pickabook on 10 days ago from their website which said that they had the items "in stock and ready for dispatch". They have still not arrived so I rang their customer services who told me that they had been having problems with the supplier i.e they did not have any stock. I needed these books urgently and have been let down. Order cancelled and new order placed with good old trusty Amazon. (read more)
Written on: 04/02/2011
Ordered a Book on the 1st Feb and it was delivered before 9 am on the 3rd Feb,superb delivery.Would not hesitate to recommend Pickabook to others,and will certainly deal with them again.Liked the layout of the website and ease of ordering. (read more)
Written on: 28/06/2010 by muffneyofthemoon (1 review written)
Pickabook offers an exceptional level of service. The books I chose were two hardbacks by Orwell and Waugh and a paperback by Clive James. These were delivered not only on time, but early. They arrived in tip top condition, thanks to the very good standard of packaging. The courier (DHL) was polite and conscientious, ensuring that I received the package.(There are problems with my bell, as in not working!)
The quality of the books exceeded my expectations.
The web site is well planned and... (read more)
Written on: 25/06/2010
This was a first purchase from Pickabook. Amazon is my usual supplier but didn't have it and didn't know when... I'll return to Pickabook for fast delivery at an excellent price. (read more)
Written on: 21/06/2010
This is a copy of a email I sent to PickaBook.co.uk:
I recieved my Book yesterday, I am delighted with the excellent service and speedy free delivery that I have recieved from PickaBook.com
I was pleasantly surprised not only at the cheapest price when purchasing the Book from PickaBook, but also the free delivery and the speed of the delivery was 1st class.
A very pleasant online shopping experience and one I would not hesitate to reccomend. I... (read more)
Written on: 18/06/2010 by monalisajw (1 review written)
Excellent service, ahead of time delivery, marvellous communication and follow up process, safe and sound packaging - all very impressive. A pleasure all-round, even as far away as to the Gold Coast, Australia!
No doubt will be spending more money with you...happily!
Written on: 10/06/2010
I found Pickabook whilst searching online for a specific book. They were one of a few sellers to have a copy, and at a very good price.
Placing the order was easy, and I was e-mailed an order acknowledgement and advice of despatch. The book arrived just four days after placing the order and was very well packed.
I am very pleased with the whole experience, and would recommend this company without reservation. (read more)
Written on: 10/06/2010 by SteveWright101 (2 reviews written)
I wasn't certain whether a certain navigation chart was available from Pickaboo (the website wasn't perfect on this). The customer care contact by phone there was very helpful, checked up for me and got back to me straight away that I could buy (with web reference for convenience). I was also concerned whether the three items would reach me in time, but the two packages in fact arrived very quickly. So, super customer responsiveness and fast delivery; and the prices were better than... (read more)
Written on: 19/05/2010
excellent in every respect, highly recommend, would use again (read more)
Written on: 27/03/2010
Ordered three times from the company and my order was canceled because it was too high!!!. First website to actually cancel an order in my 12 years of shopping on the internet. I am appalled. (read more)
Written on: 22/03/2010
Not having dealt with this site before and also that the price was the cheapest I could find I was to say the least a little surprised that 3 days after my order the books were delivered. Will use them again No Probs (read more)
Written on: 08/02/2010
Books were a bargain and arrived sooner than expected.
Easy to use and no hidden costs.
Fast email response. A bit difficult to get hold of on the phone.
Definately will use them again and recommend to friends and colleagues (read more)
Written on: 07/10/2009
Brilliant. Have used on many ocassions. Usually cheaper than other book sites and deliveries often received within 36 hours of placing the order. Very fast and efficient. (read more)
Written on: 04/10/2009
PickABook is quite good place to oderd books for my needs. Now Firefox add-on is available for PickABook. With this toolbar I like PickABook even more! (read more)
Written on: 25/09/2009
Very Impressed with Pickabook. Good choice of items.
Very Quick. Next day delivery.
I have used another book shop and they took two weeks and it was in stock,
I will be using this site again. (read more)
Written on: 19/09/2009
Wow! What a fantastic service! My order was placed at 3pm, dispatched at 7pm and arrived the following day at 12.30pm 100% accurate, complete and well packaged. You can't get a much better service than that! And with approximately 1/3 off most books they are well worth a vist. I will certainly be using Pickabook again for my future book purchases and would definitely recommend them. (read more)
Written on: 15/09/2009
I have just received my latest order from Pickabook and as usual I am delighted with the whole service. It is a very easy website to use and my books always arrive on time and in excellent condition.
I have never had a problem. (read more)
Written on: 30/07/2009
Looking for a book for my studies, found it on Amazon and Pickabook for the same price, both free delivery but Pickabook had stock. Spoke to customer support who assured me it would be with me within 3 days. Ordered it and it arrived next day - Wow ! Its nice to be able to speak to a real person when you want.
Written on: 16/07/2009
I ordered the book before publication date, and I was kept informed of progress until it was finally dispatched, after which it took only 2 days to be delivered. The price was exceptionally good (half the 'hot-off-the-press' figure) - I hope Pickabook weren't out of pocket! (read more)
Written on: 06/07/2009
I've shopped with Pickabook numerous times over several years, and I've always been delighted with the whole service. The website is refreshingly easy to use, and the books always arrive in good time and in good condition. (read more)
Written on: 24/06/2009
I bought books one day and received them the next and the delivery was free. I bought books for my daughters 11 + studies and Pickabook was the only online bookshop I could find who were offering a discount. (read more)
Written on: 14/05/2009 by rawel (1 review written)
A totally unacceptable experience. Book took seven days from order placement to delivery, even though it was supposedly in stock and delivery should take 2-3 days according to their website. One of the books was damaged and I had to go to the Post Office and return at my own expense (although they promised to refund the cost to my credit card). Arrogant and frankly useless customer service; for this level of inconvenience I really expected some small gesture of goodwill and will certainly... (read more)
Written on: 20/01/2009
Ordered a book on 13 december 2008 paid for it plus search fees on that date. 4 to 6 weeks delivery. Five emails later from pickabook still no book.
Then email from pickabook today 19 january 2009 cancelling my order. 3 to 5 working days to get a refund. (read more)
Written on: 28/09/2008 by steve99jones (1 review written)
Damaged product, poor customer care and would not replace! Not recommended! (read more)
Written on: 12/07/2008 by jameshking (4 reviews written)
I have always had faultless service from www.pickabook.co.uk and I have been a regular user for a couple of years now. On rare occasions it is not the cheapest option, but it is always pretty competitive. (read more)
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