The Nespresso Club Reviews
Latest Reviews
★☆☆☆☆
“Please, Buyers beware, this is what happened to...”
Written on: 22/05/2013 by nespresterrible (1 review written)
Please, Buyers beware, this is what happened to us. Bought the lovely machine from one of their fancy shops, enticed also by the offer of £40.00 credit to spend when we joined "the club". Registered online with them and sure enough our £40.00 showed on our Club account. Some weeks later we ordered coffee online and obviously wanted to use the £40.00 credit, which was still showing on our Club account. Ordered their fancy box too and the balance to pay was £6.00 - we then used our... (read more)
★☆☆☆☆
“Hot air”
Written on: 21/05/2013 by therat (1 review written)
Pros: Very quick to take customers' money for online orders Cons: Order does not arrive Pros: Answers telephone enquiries quickly Cons: Empty suggestion: "May get to you in next hour" Pros: I can't think of any more Cons: Told will it will take 28 days for refund Pros: Might get refund Cons: Or might jot (read more)
★☆☆☆☆
“Horrible customer service in Singapore!”
Written on: 14/05/2013 by Review899
Forget about calling the boutiques as they never pick up the phone. Their excuses are we are just too busy ( doing sales) As for the customer service, there is practically none. Whatever they have promised and said are or were not in sync with their business practice. The advertisement or promotional coupons are or were so confusing that the manager of staff on site including their customer service agents are confused. I had to deal with the agents for more than 24 hours over the phone... (read more)
Nespresterrible's Response to Review899's Review
Written on: 22/05/2013
I wish I had read this before I purchased our Nespresso machine, as I would not have bothered.
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★☆☆☆☆
“Nespresso £40 credit”
Written on: 25/04/2013 by Neatz (1 review written)
Did every thing by the book, receipt, joined the club, waited and nothing. Forwarded emails continuously but customer services always found an excuse not to pay up. They also lied about ringing me and leaving a message. Very disappointed with the whole experience. Now they have said offer has expired! Just a way to make you buy. (read more)
Nespresterrible's Response to Neatz's Review
Written on: 22/05/2013
I wish I had read this before I purchased our Nespresso machine, as I would not have bothered
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★★☆☆☆
“Product Odor”
Written on: 21/04/2013 by Jiannam
Broke down and brought discovery box for capsules, the box had an order that went through my home. Called and explained within 5 minutes of opening the box that I had to place the shipping box, the box the discovery box was in as well as the discovery box itself on my deck. Oh, like any normal person I did wash the box. First customer rep aked that I wash it again let it dry open for 24 hrs. Needless to say I was very, very annoyed , sent 2nd email the next day requesting that they make... (read more)
★☆☆☆☆
“A month for a simple mistake, and still no resolve”
Written on: 16/04/2013 by twindley (1 review written)
I purchased the 'welcome offer' (a full price selection of flavours you didn't choose) and was offered the 'discovery box' which comes with one each of the full range of flavours. Why not I thought, an additional capsule of each flavour would be a reasonable return for the initial payment of £75.50. Whilst the 'discovery box' shown to me on the shelf of the store was full, the one I had with me when I got home was not - the shop assistant didn't mention that. We had even joked about why... (read more)
★☆☆☆☆
“Miserable people and company profit first.”
Written on: 11/04/2013
Every time i spoke with them they basically havelied to me. Lied about when a credit was going to be put on my account. Lied about delivery dates....the customer service reps are full of attitude. What they do not tell you when you are buying a machine is that you have to order muliples of 50 capsules. So you can not have 30 of one kind and 30 of another. You either need to have 50 of each type or you do not buy that type. It basically forces you to buy more when you may ant to try other... (read more)
★☆☆☆☆
“disasppointing”
Written on: 18/03/2013
i prefer n/cafe gold i prefered coffee from the machine at work (beans to cup) i prefered coffee from the 'java' stall at Manchester Victoria station i cannot tell the differences from all/any of the varieties the qty dispensed is too small the cups/mugs are too small it is a bit of a rigmarole to make a half decent cup it is not easy to get a nice hot cuppa i could go on ,but i know some people like it , and i have to respect that and i liked the staff in the shops selling it . (read more)
★☆☆☆☆
“Lousy customer service and delivery”
Written on: 25/02/2013
Ordered a lot of caps for Nespresso Latissima...2 day delivery..but they never arrived and now it is 1 week later. I called customer service, waited 30 minutes and then they said someone else had to call back the next day. Next day, could not get an online response and so I called again but waited 45 minutes. Nice person on the other line...but she said someone would have to call me the next day. After some urging I pointed out that they have everything they need..I ordered...they... (read more)
★☆☆☆☆
“HORRIBLE CUSTOMER SERVICE”
Written on: 17/02/2013
Hope you never have to place an order or speak to Nespresso by phone. Customer service has deteriorated in the last year from exceptional to horrible. Recently, I called to place an order and waited 30 minutes for a rep. When she finally answered, the rep was indifferent and could care less about my frustration nor did she have any knowledge about the products even though the Nespresso website claims you will receive "personalized advice, and obtain technical support for your machine:... (read more)
See next 10 reviews
Showing 1 - 10 of 27 Reviews
★☆☆☆☆
“Nespresso Club Credit is NOT AS ADVERTISED”
Written on: 14/02/2013 by crivas04
The $100 credit offered for the new purchase of a machine is a complete scam. When I submitted for the credit with all the paperwork I got no response. After I submitted a reqeust I was told the gift receipt would not be acceptable. (read more)
Nespresterrible's Response to crivas04's Review
Written on: 22/05/2013
Same thing happened to us with our £40.00 credit .
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★☆☆☆☆
“"Promo" is a scam”
Written on: 16/01/2013
I got a Nespresso machine for Christmas along with a promo where you sign up to the club and get £40 club reward. The person who bought it for me wasn't told that the receipt was needed in order to make use of this promo and no longer has it. Nespresso customer service has been dreadful, they haven't a clue and this so-called promotion is more of a scam. How on earth are customers supposed to know that the receipt is needed to avail of the promo if they're not told?! I'm disgusted that... (read more)
Nespresterrible's Comment
Written on: 22/05/2013
same thing - they wouldnt give us our £40.00 Club reward either. Don't buy one of these machines.
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Roxandi's Comment
Written on: 23/05/2013
Actually they gave me the £40 in the end after I pleaded my case which wasn't my fault, or even the fault of the person who bought the machine for me. If retailers don't pass on the promo information properly then of course it's going to go wrong and a lot of people will be hard done by. There's nothing wrong with the machine, I'd happily recommend it but Nespresso need to rethink how they run the promotions to ensure all of their customers are treated equally, not just the ones who go to a retailer who DOES actually tell customers they need to keep the receipt to make use of the promo.
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★☆☆☆☆
“Problems with Yodel, Quelle surprise (NOT)!”
Written on: 04/12/2012
One month and five calls later to the Nespresso club, I am still waiting for the recycling to be collected. Today I was told I can put the capsules in the normal recycling—think not! Then that I can take the capsules to one of the shops—this is what I call perfect customer service—think not again... Anyone else think that Yodel will damage the Nespresso Brand? (read more)
★☆☆☆☆
“Rubbish Customer Service when machine not working”
Written on: 10/11/2012
Purchased Magimix Citiz & Milk Jan 2011. Water not coming out. Phoned customer services, told them only descaled recently, insist decale again, explained cannot decale without water flow, gave me lecture about descaling even 2/3 months. Spoken to 3 different person already in 2 days, asked me to descale yet again over the weekend before calling again. If not because I still have more than 100 capsules at home, I will not bother and bin the machine. (read more)
Lizstansbridge's Comment
Written on: 16/11/2012
Never bought this stuff.
Why would anyone think that coffee machine coffee would be good?
Vending machines with a snob surcharge as far as I can see.
What kind of fool would be taken in?
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★☆☆☆☆
“Yodel deliveries ”
Written on: 09/11/2012 by shrewsburyian (1 review written)
My fault - left it until the last minute to order coffee but hey, it usually arrives next day. Tuesday - no coffee arrives - call them and they say someone at Yodel has stolen my Parcel - this has happened before they say!!! What and you still use Yodel as a courier??? Re sent out Wednesday - its now Friday. No coffee. Called them and was told Yodel cant find my address. MMMmmm they have found it for the last 14 months. The Nespresso machines has now been unplugged and put in the... (read more)
★☆☆☆☆
“Horrible service!!!!!!!!!!”
Written on: 24/09/2012 by Nespressohater (1 review written)
I received the nespresso coffee maker and aerochino milk heater/frother as a present last Christmas. after 6 months the aerochino, which scalds the milk every time, broke. I have now been waiting SIX WEEKS for a replacement! Five calls and promises each time one was on the way. It is now September 24th and still no machine. Called today and they said they are sending one out immediately. Right... This company's ridiculous snobby advertising is all show and nothing to back it up. Goodbye... (read more)
★☆☆☆☆
“Appalling delivery system”
Written on: 17/09/2012
Nespresso say on their website that they deliver coffee and collect used capsules for recycling. They even have a system whereby you can leave specific instructions for the delivery driver. All very good if it works. The drivers (perhaps yodel which would explain it all??) never read the instructions and I have been trying for more than 2 months to get my used capsules collected. They phone me with promises of dates it will be done but nothing happens. I am so frustrated that I could write a... (read more)
Andysw8's Comment
Written on: 04/12/2012
Hear, hear—I have been waiting for a month for the used capsules to be collected.
It went all downhill when they switched to Yodel!
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★☆☆☆☆
“This is terrible”
Written on: 29/08/2012 by nataliaaaaa (1 review written)
Machine Nespresso Krups Essenza Koffeemaker from Nespresso The Nespresso Club/Call Center are a bunch of nitwits, people geared to sell expensive cups instead of looking at the needs of the customer. Calling them in case the machine breaks down is a nasty experience, because in 2 out of 3 cases, the assistant will ask you to perform unnecessary tasks on the machine, to de-air, or make the machine work better (crock). It took me a while to have them come and pick up the machine (which is... (read more)
★☆☆☆☆
“Restrictive Trade at Nespresso”
Written on: 22/06/2012 by john98
I have two Nespresso machines and they make great coffee. However Nespresso make it extremely difficult to actually buy some coffee pods to suit their machines. I can pop up to my local Harvey Norman or Good guys and buy a machine, but then i have to drive 30 or 40 km to buy coffee pods. If I buuy online I can get them in about a week, but when you're out of coffee WHAT DO YOU DO. We have guests staying, who drink decaf - had a few pods of decaf that went in a few days, and if I order online... (read more)
★☆☆☆☆
“Nespresso Repair and Customer Service”
Written on: 28/05/2012
I purchased a Citi & Milk machine about fourteen months ago and initially very happy. I used it regularly at first two or three capsules a day ( first couple of months) and then fairly irregularly a couple a week thereafter. I only used filtered water and also descaled approx three times in that period. The machine had a two/three year guarantee and so was not concerned although surprised when the machine broke down. it stopped puncturing the capsules and therefore no coffee. After... (read more)
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Showing 11 - 20 of 27 Reviews
★☆☆☆☆
“Nespresso Club Drops FEDEX to Switch to "YODEL" for...”
Written on: 11/06/2011 by MLOVEBelfast (1 review written)
Have a Nespresso machine now for one month. I have used standard bean to cup espresso machines ( one at home, one at my holiday place abroad, one at my Grifriend's apartment and what at her cottage - we're very into a fine coffee in the morning ) for the last 10 years with few problems. Had considered purchasing a Nespresso machine and was always told by the dealer obtaining coffee was quite a smooth process. I was always sceptical, but the coffee from the machine was of a quality I would... (read more)
★★★★★
“Makes coffee so good that it actually saves me money!”
Written on: 25/05/2011 by mylostylo (13 reviews written)
I used to buy 1-2 coffees from my local coffee shop every day. I bought my wife a Krups Nespresso machine (in post box red) and a big box of capsules for 10 different coffee types and blends. The coffee is delicious and the machine works wonderfully. I did mess around with the settings and couldn't get them back. I called Nespresso club; they answered promptly and were able to help me reset the machine in 5 minutes. Their customer service agents seem well trained and very attentive. The... (read more)
Guest's Response to mylostylo's Review
Written on: 02/07/2012
I am glad you’ve given Nespresso, their machines and coffee the thumbs up. I have been reading all the grumbling about Nespresso/Yodel etc, but I have to agree with you, I have had nothing but a 110% service from the Nespresso Team and their delivery drivers.
If you are a cynic like me, you would take that stance that Nespresso need you to have working machines and love their coffee, as they rely on the repeat capsule sales. So, if you are not getting 100% customer satisfaction, give the club Nespresso a call (free phone- UK and Ire) and get it sorted!!
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★★★★★
“The Nespresso Club are fantastic! the best purchase I...”
Written on: 04/02/2011
The Nespresso Club are fantastic! the best purchase I have ever made!
What can I say? the coffee is fantastic, the range of coffees they have is perfect, the machine is easy to use and redcaps etc and the service from the Nespresso club is second to none!
All of the advisors know exactly what they are talking about and I learn something new every time I call. They are also very friendly and easy to talk to. I feel right at home in the Nespresso Club! :)
I am very impressed with Nespresso!...
(read more)
★☆☆☆☆
“The Nespresso Club is not what it used to be. The...”
Written on: 24/01/2011
The Nespresso Club is not what it used to be. The coffee is still good, but service has declined considerably. Nespresso used to provide excellent service and support with machines including an "upgrade" program to a new machine of the customer's choice. Now it is Nespresso choosing the machine (undoubtedly because the machines they choose are soon to be discontinued). Moreover, the people answering the phone do not seem to know as much about the program as long-term customers like... (read more)
Guest's Comment
Written on: 31/07/2011
best machine and best service in montreal
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★★★★★
“Never had problems of any kind. Impressed by Nespresso...”
Written on: 06/01/2011
Never had problems of any kind. Impressed by Nespresso service. (read more)
★☆☆☆☆
“Had machine for a while ,had a call out to repair only...”
Written on: 31/03/2010
Had machine for a while ,had a call out to repair only to be told the price quoted was no where near what it would be to repair .Spoke to customer service awaiting for phone call that was recorded to be accessed so to prove the orginal quoted price . Customer service is hopeless always told something different by different people . Machine still not repaired (read more)
☆☆☆☆☆
“I would have once rated The Nespresso Club highly but...”
Written on: 11/07/2008 by belldm (1 review written)
I would have once rated The Nespresso Club highly but this year is a different story. Nespresso has left a bitter taste in my mouth, and not because of their coffee.
I used to love Nespresso Club but that's all changed. Things do go wrong and when companies put them right it leaves you feeling more loyal. Nespresso Club had ample chance to redeem themselves but failed at every hurdle I feel.
You know when you just can't get any rhyme or reason out of a company? I feel Nespresso Club are...
(read more)
Nicethingsmd's Response to belldm's Review
Written on: 24/04/2009
interesting..... I now have an issue with the nespresso club way of doing things too - they refuse to sell me more than 400 capsules a month. I am the only source of the capsules in nigeria, w/africa, and I can no longer get the capsules!! all I get from contacting the club is the runaround that we can't supply you, you have to use the international platform, which a. dosen't work to nigeria properrly, b. costs a fortune.
<br/>
<br/>I think the club is now being innudated, and they simply can't cope with the volumes. nespresso needs to wake up and understand that now you've created a mass market, you can't keep on using the same methods as when it was a small, exclusive brand enjoyed by a few people.
<br/>
<br/>I have ordered over 300,000 capsules over the last 5 years, sold over 150 machines, and now nespresso dosen't want me to get the capsules and isn't interested in helping me to find alternatives!
<br/>
<br/>Caring for your customer? - I think not!!!
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Nespresterrible's Response to therat's Review
Written on: 22/05/2013
I wish I had read this before I purchased our Nespresso machine, as I would not have bothered.