written by Nailandi on 24/03/2014
I had to chase my order after a week only to find out that half the order wasn't in stock even though it said it was, when i called i felt the customer service was half arse at best, i don't think these online sellers actually do this for a living. Wouldn't recommend this store to anyone. Goods turned up after 10 days - yet they boast fast delivery - where's trading standards when you need them?
written by on 29/10/2013
BG stores is the worse company i have ever dealt with in my life!!! They refuse to answer emails and the phone number they provide just goes straight to answer phone even if you do leave a voice mail they never reply anyway! The only thing they are good at is taking your money!my advice is stay away from them.
written by Francesd on 08/10/2013
What a beautiful birthday gift the engraved picture frame from BG Stores is, my mother was delighted with it, beautifully made and the engraving was well done. I liked the idea I could also have it engraved with not just mum but also with love from your daughter. Delivery did take about 4 days but that is understandable as it is personalised, so if you order allow time for delivery.
written by Oggie25 on 29/01/2013
I bought ski goggles from BG Stores with next day delivery which came as promised. Problem was that the goggles where badly damaged (box was broker and lens scratched, even on the frame there was some marks). Communication between me and the seller regarding new pair of goggles was nice and easy. They were interested in solving my problem and helping as much as possible. I was going to Swithzeland in 2 days time so I needed new pair urgently. I have received new goggles day after and I was ready to go for holiday:-) The bad side was that they made very bad first impression which matters. Also refund option isn't available. Overall I would recommend BG Stores regarding any problems. Low prices and good brands.
written by on 11/08/2010
We have been very impressed not only with the level of Customer Service received from BG Stores, but the communication on telephone & email, keeping us informed about the processing of our orders. Payment was easy online and last year when we had to return goods, this was done promptly, efficiently and at no extra coast to ourselves.
It really does make a change! Many thanks.
written by on 05/08/2010
Excellent service/ delivery and price on batteries. Will revisit site when required
written by dotokpa on 13/07/2010
I ordered a bottle of perfume from them and it's been over 2 weeks and nothing yet. No email notifying me if the item was out of stock. Just silence all this time.
It's been so long I've ordered several others from elsewhere and they have arrived.
I shop online regularly and I would not recommend this store.
written by rosacrane40 on 24/02/2010
I am very pleased with the service I have received. I placed the order for my suncream yesterday afternoon and received it by post at 11am this morning - that is less than 24 hours from placing my order.
I am very impressed with your service and will certainly be recommending your company to friends and will definitely be using your company again.
Well done
Rosa Crane
written by on 30/04/2009
BG Stores has good communications, friendly sales and delivery teams, fantastic furniture that is not only great to look at and exactly as described but also graet value.
This is just to say the Mobel Desk and printer unit arrived yesterday and is absolutely fabulous so would recommend this company should anyone be looking for similar items.
But I especially wanted to say how impressed we were with the person who delivered it and so carefully installed it in the room they were absolutely fantastic and very friendly a credit to the organisation and yours for completing the service.
written by JPARKER2 on 30/04/2009
This is just to say the furniture arrived yesterday from BG Stores and is fabulous so will recommend your company should anyone be looking for similar items. But I especially wanted to say how impressed we were with the young lady who delivered it and so carefully installed it in the room she was absolutely fantastic and very friendly a credit to her organisation and yours for completing the service.
written by Val Badger on 21/03/2009
Excellent service
Quick response
Competetive prices
Telephone communication and e-Mail communication excellent
Requested item was initially incorrect (my fault for not being specific). However, within one day of notification that the item was incorrect, a correct replacement was received at no extra charge. Fantastic. would recommend BG Stores to anyone
written by on 06/11/2008
Couldn't be happier with the product and BG Stores' speed and efficiency with which they despatched this order was excellent. Would certainly order again with confidence.
written by on 23/08/2008
Personal service, postage problem resolved quickly. Goods arrived promptly. This company went the extra mile to help.
written by lizacooke80 on 11/07/2008
Very fast delivery from www.bgstores.co.uk if you need it and at a reasonable price, BG Stores gives you a good choice of postage so you can get what you ordered next day or if you don't mind waiting you can save on postage.
A huge range of goods saves me long trips in to town plus many items I can't find in local stores.
I have brought from them a few times and very happy with the service they provided.
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers