Tredz Reviews - www.tredz.co.uk

★★★★☆
4.4 / 5
133
88% of users recommend this
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Tredz www.tredz.co.uk
Tredz www.tredz.co.uk

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★☆☆☆☆

“bad”

Written on: 26/11/2016 by Neal178 (1 review written)

I bought a new kona when it arrived the rear spindle was very secondhand looking I emailed and got no reply a week later a new one arrived it was wrong and never answered to replace it the bike didn't fell right so took it to a tech who was disgusted that they had sent out a new bike in an unsafe condition everything lose bars not aligned a shocking state of affairs if you buy a bike from here please take it and have it built properly as halfords own them now so it will only get worse… Read Full Review

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★☆☆☆☆

“bad”

Written on: 23/11/2016 by sjauno (1 review written)

I bought a new kona when it arrived the rear spindle was very secondhand looking I emailed and got no reply a week later a new one arrived it was wrong and never answered to replace it the bike didn't fell right so took it to a tech who was disgusted that they had sent out a new bike in an unsafe condition everything lose bars not aligned a shocking state of affairs if you buy a bike from here please take it and have it built properly as halfords own them now so it will only get worse… Read Full Review

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★☆☆☆☆

“Do not carry any stock”

Written on: 15/09/2016 by Jonesyg (1 review written)

They do not stock any items they sell so you have to wait a minimum of a week on anything you order. Useless! Avoid !… Read Full Review

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★☆☆☆☆

“Horrible service”

Written on: 12/07/2016 by Cristal306 (1 review written)

Horrible. They do not tell you items are mot in stock. It's been two weeks of trying to find out where my items are. I have since recieved one however they told me both had been delivered in their email. This was not the case at all, when I called I was told the item was out of stock, even though i had ordered it weeks earlier and they seemed to believe it had been sent with my other item. These people have cost me two weeks wages. Do not use this service!!… Read Full Review

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★☆☆☆☆

“Incompetent and deceitful”

Written on: 26/02/2016 by miked123 (2 reviews written)

Lie about items being in stock, then takes weeks to sort out with customer services why order hasn't moved. Excuses and deflection, wasting your time. That's if you can actually place an order - won't accept an exact address I've used at dozens of other companies, which brings into question their competence at processing the same third party postcode data that all companies receive. Who knows what other scary incompetence lies under their systems with regards to credit card numbers and other… Read Full Review

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★☆☆☆☆

“Never buy anything from them!”

Written on: 19/01/2016 by Roninf1985 (1 review written)

Bought absolutely non-serviced bike (Claud Butler), everything has broken down within 5 months. Had to invest double price of the bike into repairs. Bike was barely used and now has got almost everything replaced. I wouldn't buy anything from them ever!!!… Read Full Review

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★☆☆☆☆

“Unreliable ”

Written on: 26/08/2015

I recently purchased a new road bike from Tredz. After a couple of days I discovered the bike had not been serviced as required prior to shipping. I contacted customer services who appeared helpful and requested I take the bike to a local repair shop and they would foot the bill providing it was under £40.00 and a receipt was issued. I took the morning off work to take my new bike for repairs, the repair shop charged a price just over £10.00. I issued the receipt and VAT receipt to Tredz as… Read Full Review

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★☆☆☆☆

“clueless and rude!”

Written on: 13/07/2015 by raRoss254 (1 review written)

Recommended tredz by a friend, visited their cardiff store but they didn't have very many bikes and I'd be surprised if the assistant had any training. I went back a week later to see if they had any different stock in and tried a bike which as too small for me but this assistant told me was the right size! I then took a trip to the swansea store, as I knew this was a much bigger store but only good if you want to be patronised by the sexist assistant! I tried the same bike I tried in the… Read Full Review

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★☆☆☆☆

“Took £1399, but bike not in stock for 10 weeks”

Written on: 02/04/2015 by roypartington (2 reviews written)

Never using this bunch again, TREDZ BIKES BASED IN CARDIFF Tredz Bikes. Bought a Cube Agree GTC RACE 2005 Model via website, £1399 bike today, account debited. I rang them up for the expected delivery day next week and approx. time. Turns out, they don't actually have them in stock and I will have to wait until EARLY JUNE which is around 10 weeks before they get them in from the manufacturer in Germany. When I asked why didn't they flag up on there website a simple High Vis notice to the… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 23/01/2015 by Campbell196 (1 review written)

I ordered a moon x1500 battery from Tredz on 12th December 2014. Despite my calling them, and several emails with them promising multiple delivery dates, they now say they won't be able to complete the order at all and will refund my money. It takes them 6 weeks to figure out they can't complete my order? Really?… Read Full Review

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★☆☆☆☆

“Waste of time...”

Written on: 22/01/2015 by KaylaBurns469 (1 review written)

Ring first for stock availability, otherwise you may be wasting your time. Their website stock count is updated only when they check after a customer has placed an order. This way they have your custom and offer you an alternative product. They took my card details but I was told they hadn't processed the order yet and that no money had been taken from my account? (which I need to check, so more time wasted) I've never come across this before. Very lame tactics, and wasting peoples' time. I've… Read Full Review

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★☆☆☆☆

“Items advertised as "in stock" on website Not "in stock". ”

Written on: 08/12/2014

Have used their website twice now, and ordered items that were shown "in Stock". On both occasions I have later received phone calls stating that the items had been Discontinued. On both occasions tried to sell me alternative items. Have learnt my lesson, will use a better known website in future… Read Full Review

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★☆☆☆☆

“Two weeks and still no delivery”

Written on: 27/11/2014 by richard.carter (2 reviews written)

all I can do is agree with the other reviews, after speaking online and via e-mail as to the whereabouts of my order I have been met by stalling and lies. Shocking customer service. My money will now be spent elsewhere from now on… Read Full Review

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★☆☆☆☆

“Rubbish rubbish rubbish”

Written on: 06/10/2014 by Chakis (1 review written)

Worst online store I've ever used.. Lies, lies and more lies had to get a refund after waiting over 2 weeks for a set of lights.. Don't use these time wasters… Read Full Review

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★☆☆☆☆

“Delays and Lies”

Written on: 05/09/2014 by ABRS (1 review written)

I ordered several items online 28th August. Received phone call on Weds the 3rd to say one item was not in stock so they therefor hadn't sent the rest of the items. Pretty annoyed at this delay already but willing to let it go. Why are they allowing us to order things which are out of stock in the first place and especially if they are going to take too long to receive them? I subsequently asked what alternative was in stock and ended up paying 'extra' for this since I needed it quite soon… Read Full Review

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★☆☆☆☆

“delivery”

Written on: 24/08/2014 by Dillann288 (1 review written)

ordered a bike in January said it would be here in the next 5 days,after 5 days rang up to be told out of stock have to wait a few more days all in all took one month.last month ordered some bits for the bike still waiting for one item to be delivered nearly a month gone with phone calls and online chat still waiting.think I'll stick to wiggle next time… Read Full Review

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★☆☆☆☆

“Appalling business practices”

Written on: 23/08/2014 by ElliotC (1 review written)

Advertised a bike as in stock. Took over £1500 of my hard earned money and notified me 5 days later (when I was expecting to have it delivered) that the bike I ordered was no longer available from their supplier! So, they didn't have the bike I ordered at all. They offered no apology for this though did offer me a different bike for the same money... I ordered a 160mm travel 650b bike and the one they offered had much less travel and was a 29er! I declined their ridiculous offer. Worse than… Read Full Review

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★☆☆☆☆

“Worst mistake ever!”

Written on: 21/08/2014

I purchased a Scott Gambler in early 2014 only to find out the item wasn't intact in stock. Since receiving it 2 months after ordered the bike was great, but however when things went wrong how appalling the customer service really was became too obvious! My bike has been with them on "warranty" for five weeks, they've avoided my calls, missed emails and when they did answer they just changed the lie to some other time or thing they were doing. I'm am well and truly disgusted with the pathetic… Read Full Review

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★☆☆☆☆

“poor service”

Written on: 16/05/2014 by minno (1 review written)

Very poor service, ordered items 16 days ago, displayed as in stock, chased order as they took money but my account said no order received, said order had been received but having order items today and would forward when arrived. Waited a week and emailed, told item due in that day and would be sent 1st class post. Still waiting more a week later. Is this company is an agent for an other company or purchasing abroad. Will not use again, not recommended… Read Full Review

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★☆☆☆☆

“Delivery of goods”

Written on: 24/01/2014 by Phil24271682 (1 review written)

After telling me my item was out of stock for the second time and offering me a third alternative I decided to cancell the order and go to a shop.It would of been easier to tell me what they did have so I could of ordered that item.And maybe offered a quick delivery service ,but no it was just send your order number or post code and we will refund the money .The customer service could be a lot better… Read Full Review

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