Tredz Reviews - www.tredz.co.uk

★★★★☆
4.4 / 5
1651
88% of users recommend this
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Latest Reviews

★★★☆☆

“I was happy with the layout of the website and how...”

Written on: 14/04/2016 by xiMooney460 (1 review written)

I was happy with the layout of the website and how quickly I could place my order. When it did finally come and I had a question about the product I bought the person I spoke to on the phone found out the answer very quickly. The reason I purchased the product, a Poc helmet, from tredz was because you could have it delivered quicker than any of the other websites I saw but after a day or so I got an email saying the helmet was out of stock and that I'd have to wait until it comes back in stock… Read Full Review

Adamr172's Comment

Written on: 05/05/2016

Hi - Thanks for your review. Is it possible you have left a review for a different store? I see you mentioned Tredz and a POC helmet, which is something we don't sell. Many thanks, Adam

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★★★☆☆

“Unhappy with new bike”

Written on: 11/04/2016 by Kathrynz378 (1 review written)

I purchased a feltz 780 which arrived promptly and well packaged. On trying out this bike I found that the disc brakes rubbed, tyre rubbed chain guard due to badly fitted tyre and there was a puncture in the back tyre tube. Tredz promptly sent a new tube when I emailed them about it. Unfortunately they sent one with the wrong valve. i had the other repairs done myself as I had cycled the bike a couple of times before discovering the faults and did not feel I could return it. I will not be… Read Full Review

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★★★★☆

“Wow!”

Written on: 08/04/2016 by jiHeath1974 (1 review written)

Wow! I've come to this site to write a review because I was so happy with Tredz service.what surprised me, are all the horrible comments on here. I ordered a cheap bike stand online. It arrived with the stand parts missing. I rang the shop, the guy was a bit curt on the phone saying, ugh, online, and put me through to someone else. He was lovely. Really good customer relations. He said sorry for the missing part and sent me a whole new stand . it arrived today. ( 2 days later). Plus a little… Read Full Review

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★☆☆☆☆

“Incompetent and deceitful”

Written on: 26/02/2016 by miked123 (2 reviews written)

Lie about items being in stock, then takes weeks to sort out with customer services why order hasn't moved. Excuses and deflection, wasting your time. That's if you can actually place an order - won't accept an exact address I've used at dozens of other companies, which brings into question their competence at processing the same third party postcode data that all companies receive. Who knows what other scary incompetence lies under their systems with regards to credit card numbers and other… Read Full Review

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★☆☆☆☆

“Never buy anything from them!”

Written on: 19/01/2016 by Roninf1985 (1 review written)

Bought absolutely non-serviced bike (Claud Butler), everything has broken down within 5 months. Had to invest double price of the bike into repairs. Bike was barely used and now has got almost everything replaced. I wouldn't buy anything from them ever!!!… Read Full Review

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★★☆☆☆

“They can't build bikes, which is a bit of a...”

Written on: 02/01/2016 by chard (2 reviews written)

I foolishly bought a £3600 Specialized Enduro Elite 650B bike from them, attracted by an extended interest free credit deal. It came quickly enough, and all seemed fine, though to be honest, at that time, I knew nothing technical about bikes. I gradually started to learn a bit about bike mechanics and began to realize what a lousy build this was. Straight out of the box, it was obvious that the brake/gear levers had just been thrown onto the bars without any thought for positioning. I have… Read Full Review

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★★★★★

“Brilliant”

Written on: 22/09/2015 by Haleighx1974 (1 review written)

After being let down by wheelies.co.uk on a bike order I was very apprehensive about trusting another online bike supplier. I had a charity ride arranged so needed the bike within a couple of weeks. The bike I purchased was delivered as promised and I was kept up to date with the progress of the order. The customer service was brilliant and every time I sent an email it was responded to very quickly and sorted any issues I had. I later found the bike slightly cheaper elsewhere and Tredz… Read Full Review

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★☆☆☆☆

“Unreliable ”

Written on: 26/08/2015

I recently purchased a new road bike from Tredz. After a couple of days I discovered the bike had not been serviced as required prior to shipping. I contacted customer services who appeared helpful and requested I take the bike to a local repair shop and they would foot the bill providing it was under £40.00 and a receipt was issued. I took the morning off work to take my new bike for repairs, the repair shop charged a price just over £10.00. I issued the receipt and VAT receipt to Tredz as… Read Full Review

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★★★★★

“Good service!”

Written on: 14/08/2015 by BeatriceRankin (1 review written)

Good service and very fast delivery to France… Read Full Review

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★☆☆☆☆

“clueless and rude!”

Written on: 13/07/2015 by raRoss254 (1 review written)

Recommended tredz by a friend, visited their cardiff store but they didn't have very many bikes and I'd be surprised if the assistant had any training. I went back a week later to see if they had any different stock in and tried a bike which as too small for me but this assistant told me was the right size! I then took a trip to the swansea store, as I knew this was a much bigger store but only good if you want to be patronised by the sexist assistant! I tried the same bike I tried in the… Read Full Review

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★★★★★

“Excellent”

Written on: 22/06/2015

Orderd two bikes from TREDZ at separate times,both were delivered within 3 working days. only needed to straighten the handle bars and connect the pedals. The bikes which are MERIDA are of excellent quality. definitely recommend this company… Read Full Review

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★☆☆☆☆

“Took £1399, but bike not in stock for 10 weeks”

Written on: 02/04/2015 by roypartington (1 review written)

Never using this bunch again, TREDZ BIKES BASED IN CARDIFF Tredz Bikes. Bought a Cube Agree GTC RACE 2005 Model via website, £1399 bike today, account debited. I rang them up for the expected delivery day next week and approx. time. Turns out, they don't actually have them in stock and I will have to wait until EARLY JUNE which is around 10 weeks before they get them in from the manufacturer in Germany. When I asked why didn't they flag up on there website a simple High Vis notice to the… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 23/01/2015 by Campbell196 (1 review written)

I ordered a moon x1500 battery from Tredz on 12th December 2014. Despite my calling them, and several emails with them promising multiple delivery dates, they now say they won't be able to complete the order at all and will refund my money. It takes them 6 weeks to figure out they can't complete my order? Really?… Read Full Review

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★☆☆☆☆

“Waste of time...”

Written on: 22/01/2015 by KaylaBurns469 (1 review written)

Ring first for stock availability, otherwise you may be wasting your time. Their website stock count is updated only when they check after a customer has placed an order. This way they have your custom and offer you an alternative product. They took my card details but I was told they hadn't processed the order yet and that no money had been taken from my account? (which I need to check, so more time wasted) I've never come across this before. Very lame tactics, and wasting peoples' time. I've… Read Full Review

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★☆☆☆☆

“Items advertised as "in stock" on website Not "in stock". ”

Written on: 08/12/2014

Have used their website twice now, and ordered items that were shown "in Stock". On both occasions I have later received phone calls stating that the items had been Discontinued. On both occasions tried to sell me alternative items. Have learnt my lesson, will use a better known website in future… Read Full Review

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★☆☆☆☆

“Two weeks and still no delivery”

Written on: 27/11/2014 by richard.carter (2 reviews written)

all I can do is agree with the other reviews, after speaking online and via e-mail as to the whereabouts of my order I have been met by stalling and lies. Shocking customer service. My money will now be spent elsewhere from now on… Read Full Review

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★☆☆☆☆

“Rubbish rubbish rubbish”

Written on: 06/10/2014 by Chakis (1 review written)

Worst online store I've ever used.. Lies, lies and more lies had to get a refund after waiting over 2 weeks for a set of lights.. Don't use these time wasters… Read Full Review

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★★★★★

“Very happy with bike and service ”

Written on: 30/09/2014 by JodieD (1 review written)

Tredz had the exact bike that I wanted at a great price but I was hesitant to order from them after reading the most recent reviews about stock problems etc. So prior to placing an order online I telephoned and spoke to a very helpful staff member who checked the availability of the model. I stressed that I only wanted that particular bike and needed it the following week and he asked me to ring back with the reference after placing the order and he would keep an eye on the order status for… Read Full Review

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★☆☆☆☆

“Delays and Lies”

Written on: 05/09/2014 by ABRS (1 review written)

I ordered several items online 28th August. Received phone call on Weds the 3rd to say one item was not in stock so they therefor hadn't sent the rest of the items. Pretty annoyed at this delay already but willing to let it go. Why are they allowing us to order things which are out of stock in the first place and especially if they are going to take too long to receive them? I subsequently asked what alternative was in stock and ended up paying 'extra' for this since I needed it quite soon… Read Full Review

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★☆☆☆☆

“delivery”

Written on: 24/08/2014 by Dillann288 (1 review written)

ordered a bike in January said it would be here in the next 5 days,after 5 days rang up to be told out of stock have to wait a few more days all in all took one month.last month ordered some bits for the bike still waiting for one item to be delivered nearly a month gone with phone calls and online chat still waiting.think I'll stick to wiggle next time… Read Full Review

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