Tredz Reviews - www.tredz.co.uk

★★★★☆
4.4 / 5
89% of users recommend this
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  • Value For Money

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Tredz www.tredz.co.uk
Tredz www.tredz.co.uk

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Latest Reviews

★☆☆☆☆

“Items advertised as "in stock" on website Not "in stock". ”

Written on: 08/12/2014

Have used their website twice now, and ordered items that were shown "in Stock". On both occasions I have later received phone calls stating that the items had been Discontinued. On both occasions tried to sell me alternative items. Have learnt my lesson, will use a better known website in future… Read Full Review

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★☆☆☆☆

“Two weeks and still no delivery”

Written on: 27/11/2014 by richard.carter (2 reviews written)

all I can do is agree with the other reviews, after speaking online and via e-mail as to the whereabouts of my order I have been met by stalling and lies. Shocking customer service. My money will now be spent elsewhere from now on… Read Full Review

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★☆☆☆☆

“Rubbish rubbish rubbish”

Written on: 06/10/2014 by Chakis (1 review written)

Worst online store I've ever used.. Lies, lies and more lies had to get a refund after waiting over 2 weeks for a set of lights.. Don't use these time wasters… Read Full Review

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★★★★★

“Very happy with bike and service ”

Written on: 30/09/2014 by JodieD (1 review written)

Tredz had the exact bike that I wanted at a great price but I was hesitant to order from them after reading the most recent reviews about stock problems etc. So prior to placing an order online I telephoned and spoke to a very helpful staff member who checked the availability of the model. I stressed that I only wanted that particular bike and needed it the following week and he asked me to ring back with the reference after placing the order and he would keep an eye on the order status for… Read Full Review

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★☆☆☆☆

“Delays and Lies”

Written on: 05/09/2014 by ABRS (1 review written)

I ordered several items online 28th August. Received phone call on Weds the 3rd to say one item was not in stock so they therefor hadn't sent the rest of the items. Pretty annoyed at this delay already but willing to let it go. Why are they allowing us to order things which are out of stock in the first place and especially if they are going to take too long to receive them? I subsequently asked what alternative was in stock and ended up paying 'extra' for this since I needed it quite soon… Read Full Review

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★☆☆☆☆

“delivery”

Written on: 24/08/2014 by Dillann288 (1 review written)

ordered a bike in January said it would be here in the next 5 days,after 5 days rang up to be told out of stock have to wait a few more days all in all took one month.last month ordered some bits for the bike still waiting for one item to be delivered nearly a month gone with phone calls and online chat still waiting.think I'll stick to wiggle next time… Read Full Review

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★☆☆☆☆

“Appalling business practices”

Written on: 23/08/2014 by ElliotC (1 review written)

Advertised a bike as in stock. Took over £1500 of my hard earned money and notified me 5 days later (when I was expecting to have it delivered) that the bike I ordered was no longer available from their supplier! So, they didn't have the bike I ordered at all. They offered no apology for this though did offer me a different bike for the same money... I ordered a 160mm travel 650b bike and the one they offered had much less travel and was a 29er! I declined their ridiculous offer. Worse than… Read Full Review

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★☆☆☆☆

“Worst mistake ever!”

Written on: 21/08/2014

I purchased a Scott Gambler in early 2014 only to find out the item wasn't intact in stock. Since receiving it 2 months after ordered the bike was great, but however when things went wrong how appalling the customer service really was became too obvious! My bike has been with them on "warranty" for five weeks, they've avoided my calls, missed emails and when they did answer they just changed the lie to some other time or thing they were doing. I'm am well and truly disgusted with the pathetic… Read Full Review

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★★★☆☆

“Not in stock”

Written on: 13/08/2014 by ITFCTim (1 review written)

Happy overall but have ordered 2 separate items (a bike and shoes) and both times the automated email came up with sorry items not in warehouse, so it makes you wonder how much stuff they have in relation to what is shown on their website. Bike arrived after 6 working days and packaged well but in good working order and no marks, shoes I've just ordered and not expecting them soon… Read Full Review

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★★☆☆☆

“Sell items not in stock.”

Written on: 20/06/2014 by tgarvie (3 reviews written)

I ordered some goods but I had to make status enquiry 4 days later as there was no communication. Goods were out of stock but yet they didn't feel like telling you. My account was debited next day after ordering… Read Full Review

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★☆☆☆☆

“poor service”

Written on: 16/05/2014 by minno (1 review written)

Very poor service, ordered items 16 days ago, displayed as in stock, chased order as they took money but my account said no order received, said order had been received but having order items today and would forward when arrived. Waited a week and emailed, told item due in that day and would be sent 1st class post. Still waiting more a week later. Is this company is an agent for an other company or purchasing abroad. Will not use again, not recommended… Read Full Review

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★★★★★

“Knocks socks off other well known mountain bike dealers!”

Written on: 30/03/2014 by Griff7299 (1 review written)

Was recommended tredz by a friend after I was getting nowhere with other well known bike dealers. Ordered online, easy, simple and straightforward. Great comms with the shop via phone also, really helpful. Had fantastic bike delivered, extremely happy with it, opened an account straight away with tredz after service I received and will definitely be buying my gear/accessories from tredz from now on. Many thanks… Read Full Review

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★★★★★

“Excellent Company, Excellent Service”

Written on: 27/03/2014 by DanFarrer (1 review written)

Me and the girlfriend ordered giant defy's last summer- (sorry only just got round to writing the review)- from start to finish tredz was awesome- the website, quick-clear and easy- I ordered both bikes on line- found all the answers i needed on the site- both bikes were ordered and arrived within 5days-Including the weekend- The packaging was excellent- i even got an after care email to ask if everything was ok- The overall service was that good i even bought a MTB from them for the… Read Full Review

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★☆☆☆☆

“Delivery of goods”

Written on: 24/01/2014 by Phil24271682 (1 review written)

After telling me my item was out of stock for the second time and offering me a third alternative I decided to cancell the order and go to a shop.It would of been easier to tell me what they did have so I could of ordered that item.And maybe offered a quick delivery service ,but no it was just send your order number or post code and we will refund the money .The customer service could be a lot better… Read Full Review

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★★★★☆

“Good service”

Written on: 05/12/2013 by IB22 (1 review written)

I ordered an item and the company phoned to say it will be sent out in the next two days, and they were true to their word. I received it when they said I would. Well done … Read Full Review

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★☆☆☆☆

“Bad Experience ALL ROUND”

Written on: 05/12/2013

Finding and buying the bike online was a relatively good experience but after that it just all went downhill. Tredz staff from sales to customer service were incredibly unhelpful. Communication around delivery was terrible and I had to contact Tredz and two delivery companies and had to take two days off work (unpaid) in order to wait for my delivery which EVENTUALLY arrived, scratched and the box totally bent out of shape. My very SPECIFIC request which I made and which I agreed before the… Read Full Review

Tredz_Bikes's Comment

Written on: 05/12/2013

Hi,

Thank you for your review. We are very sorry that you have had a negative experience when shopping with us.

Please be assured that our customer's needs are very important to us and we would like to rectify this situation for you at the earliest opportunity.

Please call, or email us quoting Review Centre as your reference, and one of our customer service team service team will be waiting to move the situation forward.

We hope you can accept our apologies for the inconvenience caused.

Best regards,

Tredz Bikes

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Dieselbill's Comment

Written on: 05/12/2013

my new bike from tredz came with both racks missing one loose grip and badly fitted mudgaurds there was no packing at all in the box i had to do all the sorting out and set the gears up i got no explanation or appolegy from tredz

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★★★★★

“Excellent speedy service!”

Written on: 29/11/2013

Having placed my order(Lezyne light set) on a Friday I was well pleased to receive them by the following Monday morning, I had them charged and working by the lunchtime. Excellent multi function lights, suitable for a number of differing uses as well as bike lights, very bright. Best price found for these lights, easy to fit, remove and change function. Be aware you will need a USB charger, a cable is provided! … Read Full Review

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★★★★★

“Comms quality trust”

Written on: 26/11/2013

Great seller, goods delivered on time and of a high quality at a great price… Read Full Review

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★☆☆☆☆

“Poor delivery system”

Written on: 24/11/2013 by Lighteningguest (1 review written)

I ordered two items form trendz. A light and gloves and there was no delivery charge. However only the light arrived and I was charged delivery and the full amount for the light and gloves even though the gloves never arrived I am still waiting on them and got no notification that they were out of stock etc. i… Read Full Review

Tredz_Bikes's Response to Lighteningguest's Review

Written on: 25/11/2013

Hi,

Thank you for your review and comments. We are sorry you have not received all the items that you ordered as yet.

Although I cannot comment on this case specifically without further information, I can confirm that sometimes delivery charges are applicable depending on your location. These charges are outlined at the checkout stage of purchasing your items.

If there has been a mistake in this instance, we would like to rectify this and track the progress of your gloves as well.

We apologise for the inconvenience caused.

Please call or email where one of our customer service team is waiting to help you.

Best Regards,

Tredz Bikes

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Heraclitus's reply to Tredz_Bikes's Comment

Written on: 08/02/2014

But the writer said " there was no delivery charge" ??? Maybe the writer didn't read the small print ? The reply from Tredz is a bit worrying !

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★★★★★

“Amazing customer service and communication”

Written on: 23/11/2013

I bought a bike from tredz in September and it was delivered quickly and the transaction was really smooth. Bike is great, well put together. I then received an email a couple of months later with an offer, I got a bit cheeky and asked if I could get in on this even a couple of months after buying my bike and they agreed, great customer service and all communications were prompt. Good work :)… Read Full Review

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