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| Customer Service | 1/10  |
|---|---|
| Quality of website | 1/10 |
| Value for Money | 1/10 |
| Overall rating | 1/10 |
Full review by
bushkins1
on 7th Jul 2008
User Rating : 1
Respect :
0
Good Points: none
Bad Points: customer service, information on website, returns policy
General comments: I spoke to an employee from onlinewholesaleflowers.org to confirm my order the day before the following events happened.
2 days before my wedding I received about half of my flowers (only in seemingly mediocre condition by the way). Once my mother and I realized this we immediately called the customer service line. We were informed that the other half of my order was shipped directly from another flower farm in Florida. Onlinewholesaleflowers.org is based in Las Vegas. We could obtain NO info on this farm, not even the city of where it was located or a contact person. The person we spoke to said she would work on contacting the farm or getting more info for us to try to track down the shipment, and never called back or answered when we called back. By this time it was 7 pm the Friday of Memorial Day weekend. I was in panic mode. Now I had to find substitute pink tall flowers that would fill 17 tower vase centerpieces. I spent the entire day with my mother frantically calling and visiting floral shops gathering what we could to fill in. Also, no trace of the lost shipment ever surfaced. I suspect that the other half of my flowers were never sent. Onlinewholesaleflowers.org continues to be uncooperative in returning calls and letters as of yet. I feel that no bride should have to be in the position I was in the day before her wedding. Brides have enough to worry about as it is!
bushkins1's review and ratings | 260 words
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