written by on 18/12/2023
I recently ordered and paid for the wrong ink for our Epson printer. So I sent a message to Printer Inks to see if this could be rectified. I received a very prompt and friendly reply assuring me that my order had been cancelled and that their accounts department had been notified and my money would be returned to my bank within a few days. Having then sent a new message to thank them for this I immediately received a very nice response from the same staff member including seasonal greetings. This was my first dealings with this company and I was suitably impressed with their customer service.
written by Hartleyxp385 on 18/12/2023
For the first time, and I have used this supplier for several years now, there was a delay in sending the goods to me. The person I spoke with, Constantin, was very helpful but was constrained by the system in place. After chasing up my order, it was despatched promptly and it arrived in good condition. Nothing and no-one is perfect, but 999inks certainly does seem to get pretty close.
written by McManus57 on 17/12/2023
Upon contacting DPD when they had failed to deliver my parcel, I was informed that it had been returned. I then contacted Printerinks. They were very helpful, were able to trace the parcel, asked for it to be resent and delivery was then quite prompt. It would have helped if DPD had had a contact number for me as I received no information regarding delivery until a ticket put through my door when the parcel was being sent back.
written by on 13/12/2023
Received ink cartridges in 3 weeks as they weren't in stock when ordered. I had good contact with company.
written by SophieJB on 12/12/2023
She did her best for me but I think the "Processes" were rather cumbersome for her.
written by anon333333 on 06/12/2023
great service; fast, efficient, would recommend.
written by freeman1650 on 05/12/2023
I bought an ink cartridge which was supposed to be compatible with my Epson printer but when I put it into the printer I couldn't get past the messages saying it would not accept the non-Epson ink. I contacted Printerinks and they gave me detailed and comprehensive instructions on what to do. Within minutes the ink was accepted and I was on my way with printing again. I was really pleased with the service because I had been worried that I'd spent company money on ink which was not going to work!
written by Mo1884 on 05/12/2023
I had received a compatible cartridge but when I inserted it into my printer I got a message ‘no cartridge’. I phoned Printerinks, was given instructions in simple English and they worked first time! The staff member was polite and patient.
written by NDRF on 30/11/2023
My problem was dealt with very promptly and efficiently. Answers to my questions were clear and concise and the problem was solved within 24hrs.
written by Palomag120 on 28/11/2023
We ordered set of printer Cartridge. Unfortunately one of the cartridge got damage in the post. I straight away reported them with the picture evidences. They accepted my request and send me the replace straight away without any trouble which I received within two days.
written by ColinPC on 24/11/2023
I thought I had received the wrong item, but eventually I was informed that it was me who had ordered the extra capacity cartridge by mistake. Constantin spent some time researching this and was patient explaining this to me without making me feel like an idiot! Thanks.
written by Dominikt1952 on 23/11/2023
I made contact following a problem with a cartridge I had purchased. Previous purchases had always been very good so i was surprised when this latest purchase. within 24 hours of my contact and a picture supplied of my purchase the problem was resolved and i would definitely purchase again . My contact at Printerinks was very helpful and quick in resolving .
written by Stessie on 21/11/2023
Having used Printerinks several times previously without problems, on this occasion the wrong cartridges were sent. She got the problem resolved and I have he correct cartridges. I am now happy to use them again. Thankyou.
written by CalvinMcGinnis on 18/11/2023
I received a very helpful email describing the measures I could take to solve my problem with an ink cartridge. I am not very technically minded so it took me a while to go through all the motions. However the outcome was good, and the staff member also gave me helpful advice about the length of time I could store cartridges as I don't need to change them often, but don't want to run out. I will definitely continue to use Printer Inks as my supplier.
written by Golfer43 on 17/11/2023
Very attentive and helpful, promptly replied to all messages, unfortunately not able to solve my problem, may be a printer issue, has arranged to send a replacement cartridge, hopefully this will work. I have not had any problems with the cartridges in the past, would recommend the product and after service to all.
written by qlTilley469 on 14/11/2023
When telephoned the call handler answered promptly, was extremely polite, took down all the relevant details of the problem and politely requested a photograph of the faulty cartridge. When this was provided the issue was resolved immediately. We have been using Printer Inks for some years and have found their customer service to be excellent - as it was in this case. Highly recommend.
written by Akirak9 on 25/10/2023
Easy to order. Prompt response to queries. Will use again.
written by 201Costello on 16/10/2023
Had to cancel an order after I found an issue with my printer. Replacing the printer so the ink ordered would not be of any use to me. Order placed around 7PM on a Sunday and placed the cancellation about 2 hours later. Early Monday the cancellation was confirmed. Have used the ink from this vendor before with excellent results and will order from them again once my needs are again known.
written by TrevinHampton on 16/10/2023
Brilliant support throughout. Understood the problem and guided me through what is a quite a complicated and time consuming process. What I call good customer service.
written by JoffWilliams on 11/10/2023
Having failed to make contact by 'phone (the queue was simply interminable) and tried the FAQ "quick fix" to no avail the responder cut straight to the chase, identified the problem clearly and provided clear and helpful advice, as well as going above and beyond in offering to take cartridges back. Thank you.
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