The Kooky Cake Company Berkshire Reviews

★★★★☆
4.0 / 5
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The Kooky Cake Company Berkshire
The Kooky Cake Company Berkshire
The Kooky Cake Company Berkshire
The Kooky Cake Company Berkshire

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Latest Reviews

★★★★★

“gorgeous”

Written on: 12/05/2014 by Galbraith58 (1 review written)

The Kooky Cake Parlour made our wedding cake a few weeks ago and it was perfect and tasted fabulous! A lot of the guests also commented on how lovely it was. … Read Full Review

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★★★★★

“stunning”

Written on: 29/11/2013 by saralaing (1 review written)

we order a wedding cake and it completely exceeded our expectations, it was stunning… Read Full Review

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★☆☆☆☆

“AVOID, INCREDIBLY UNPROFESSSIONAL!!”

Written on: 11/11/2013 by pumpkin82 (1 review written)

I would avoid the Kooky Cake Company at all costs (or Kooky Cake Parlour as it is now known). Our wedding cupcakes were very poor quality and totally the wrong colour despite sending them numerous photos showing the exact colours we wanted. Half the cupcakes were meant to be red velvet but they were chocolate and the icing did not look like it had been done by a professional. I actually laughed when I saw them on the day, they were that bad! Also terrible customer service when I tried to… Read Full Review

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★★★★★

“great”

Written on: 14/05/2013

we have order from kooky a few times and never been disappointed. fantastic cakes and great service… Read Full Review

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★☆☆☆☆

“Very dissapointed.”

Written on: 02/05/2013

I ordered some cupcakes to be delivered to my best friend as I am currently in Australia and she is in the UK. They were for her birthday on 28th April and being the other side of the world, I was fairly reliant on The Kooky Cake Company delivering them as her present. There was a hold up with the transfer of money as I was in the countryside, so the payment did not leave my account until 29th, so I could understand some delay on delivery, however, having emailed three times to see what has… Read Full Review

Surreyperson's Comment

Written on: 18/05/2013

I wouldn't expect a refund from this company base on our experience.

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★★★★★

“Fantastic”

Written on: 15/10/2012 by sneha87 (1 review written)

We ordered 500 mini logo cupcakes from The Kooky Cake Company for a company event. Kathryn was very responsive, sending over samples promptly. Delivery was also on time and the cakes were delicious! Wonderfully soft, with lovely icing topped with our logo! Everybody couldn't get enough of them, and they proved to be extremely popular at the event. I highly recommend The Kooky Cake Company to everyone, and will definitely be using them again!… Read Full Review

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★★★★★

“Fantastic wedding cakes”

Written on: 26/09/2012 by karen_morris (1 review written)

Kathryn came to my house to review what I wanted, and expected, for my wedding cake. She incorporated my ideas and colour scheme wonderfully, and we had many, many compliments on the actual cake decoration, and the cake taste itself. We were thrilled to have found her - not only was she very competetively priced, friendly and efficient, she also brought a huge quantity of cake for us to try, which definitely won us over! … Read Full Review

Lindahollick's Response to karen_morris's Review

Written on: 07/10/2012

Whilst I wish you every happiness on your big day, please read other reviews on this company so you have confidence that your cake will arrive on your big day.

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★★★★★

“Best Wedding Cake By Far!!”

Written on: 26/09/2012 by NatalieMarshall87 (1 review written)

From start to finish Kathryn at the Kooky Cake Company was amazing. She completely understood my idea's and created a wedding cake that was by far, the best wedding cake I have ever seen and tasted. It completely exceeded all my expectations and was unique and perfect in every way. The design of the cake was beautiful and better than I could ever have imagined. All of our guests commented on the cake and said how stunning it looked. A few people even agreed with me and said it was the… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 12/09/2012 by LindaHollick (1 review written)

How can a company let so many people down. I ordered a Birthday Cake for my Partner's 60th surprise party. Ordered and paid for months in advance, delivery date confirmed 2 days before event. I had 130 people turning up but NO CAKE. Kathryn did not answer any of my messages until midnight when she sent an email saying that she did not know why the cake had not been delivered - - I am always one to think that it was accidental so I emailed asking her to provide a birthday cake at the restaurant… Read Full Review

Surreyperson's Response to LindaHollick's Review

Written on: 17/09/2012

Forgot to say - there are other review sites that would benefit from your review.

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Smith111222's Response to LindaHollick's Review

Written on: 09/10/2012

We were going to use the Kooky Cake company for our wedding until we saw these shocking reviews.

We would worry about non delivery if we used the Kooky Cake company.

A lucky escape!

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Ssmith123's Response to LindaHollick's Review

Written on: 09/10/2012

We were going to use the Kooky Cake company for our wedding.

After reading the shocking treatment of its customers we will be going to a company where we do not need to worry whether a cake is delivered or not.

A lucky escape!

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★★★★★

“gorgeous”

Written on: 29/08/2012

we have ordered many cakes from The Kooky Cake Company and they always look and taste perfect. Delivery is always on time when it has been arranged. we look forward to having family occasions just so we have an excuse to order another cake!… Read Full Review

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★☆☆☆☆

“Please DO NOT USE”

Written on: 29/08/2012 by Lauren1871 (1 review written)

Ordered some cakes to be delivered on 16.08.2012, to date they have still not arrived (29.08.2012) Numerous phones calls, messages left or just rings out, emails unanswered - worst customer service experienced in a long time. Currently speaking to the payment company about getting a refund as I'm not getting far with the Kooky Cake Company. This was for a birthday, so I could do something else, but please DO NOT USE for a wedding/Christening or something else once in a lifetime, the worry… Read Full Review

Lindahollick's Response to Lauren1871's Review

Written on: 12/09/2012

Appalling - Don't touch with a barge pole - I ordered a cake for my Partner's 60th surprise party - I ordered and paid for the cake months in advance, was assured it would arrive on 08.09.12 party day! - no such luck not even a phone call only an email at midnight saying they did not know what had happened. Money was reimbursed but no telephone call of apology. Always one to forgive I gave the company a second chance to deliver another cake to the restaurant in London last night where we celebrating his actual Birthday with promises that the cake would be there - but hey NO! Never heard from today, ignoring phone calls - they shouldn't even be in business

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Smith111222's Response to Lauren1871's Review

Written on: 09/10/2012

Really awful. I feel for you. I wonder whether Trading Standards would be interested in this company.

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Surreyperson's Response to Lauren1871's Review

Written on: 17/09/2012

Looks like you are going to your payment company which is the best way. We were strung along for a long time by the kooky cake company.

The kooky cake company tried to say our review was not genuine but we proved it was genuine by providing the evidence. If the same thing happens to you be strong!

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Lauren1871's Response to Lauren1871's Review

Written on: 17/09/2012

I haven't had a refund yet, no POD from KCC either, no reply to emails, no phone calls answered. Please anyone reading this - DO NOT USE THEM

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Surreyperson's Response to Lauren1871's Review

Written on: 14/09/2012

We had a similar issue (see retirement cake review). Hope you get a refund. (Name removed) assured us that she had processed a refund but we are still waiting over a year later. We even contacted PayPal ourselves and they said there was no record of an attempted refund.

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★☆☆☆☆

“Worst service encountered”

Written on: 24/08/2011 by Surreyperson (1 review written)

We ordered a cake for a retirement party requesting delivery of the cake on a Saturday afternoon in writing by email. Despite this the company tried to deliver the cake in the morning when we were not at home. The company claims that the driver tried to call us but there were no missed calls. No note was put through the door. The company's owner was uncontactable and after several messages on her mobile and emails she replied by email on the Sunday saying that they were not open on a Saturday… Read Full Review

Kookycakecomp's Response to Surreyperson's Review

Written on: 06/09/2011

we delivered this cake on the specified day, the customer never specified a time. When we arrived no one was in, we would not leave perishable items on the door step. The lady that ordered the cake did not answer the phone and did not call until around 7 pm when we were closed. We were left with a bespoke cake that couldn't be resold. A good will refund was given although we did not have to. It was not a fault of ours that no one was in when it was arranged.

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Surreyperson's Response to Surreyperson's Review

Written on: 21/10/2011

Update 21st Oct 2011. Still not heard anything from Kathryn. She is still ignoring messages.

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Surreyperson's Response to Surreyperson's Review

Written on: 19/09/2011

In response to the Kooky Cake company's comment below:

We rang up several times in the afternoon and even sent an email at 4.57pm that day saying that we are trying to get through to you. It is not true to say we only rang up at 7pm. You said in your email to us on Sunday 10th July at 8.24am that you shut at 1pm on a Saturday and that's why you did not get our calls during the afternoon. Something isn't adding up as I believe you are open on Saturday afternoon? We did not receive any calls from yourselves as already explained.

You say that you have given a refund; again this is not true. We are still waiting for a refund after over 2 months. You even tried to claim that you sent it by Paypal but as you know we checked with Paypal and you did not issue the refund, and you are still unable to provide the confirmation email you promised to sent to us.

I continue to send you emails requesting a refund and you do not reply.

The cake was our retirement present to him and you have effectively taken that gift away as you have not given a refund. I don't know how you can do this to people; how do you expect to have a business that succeeds when you do this? You even tried to get the review above taken off the site but the evidence we provided to the website has supported the review above and so it has remained.

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★★★☆☆

“I bought the brownies via Keynoir. They were very...”

Written on: 13/05/2011

I bought the brownies via Keynoir. They were very good, however were poorly packaged for posting and 2 of the 4 sets of brownies were smushed so badly I could not serve them. They need to think about improving the packaging - bubble wrap to keep them from moving around the box would be a good start… Read Full Review

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★★★★★

“We have used Kathryn and the Kooky Cake Company on...”

Written on: 17/01/2011

We have used Kathryn and the Kooky Cake Company on many occasions including many family birthdays and am now asking for her to design our wedding cake, always brilliant to deal with and excellent value for money… Read Full Review

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★☆☆☆☆

“I had an absolutely terrible experience with someone...”

Written on: 07/10/2010

I had an absolutely terrible experience with someone at the Kooky Cake Company. She failed to deliver the cake I had ordered for my son's Christening! We were supposed to meet at the venue on the morning of the event, and she basically stood me up. I tried to get hold of her endlessly, and I'm yet to speak to her. She hasn't returned any of my calls and showing no signs of being sorry for basically ruining my son's big day. This was a celebration that I spent a long time preparing for and was… Read Full Review

Guest's Comment

Written on: 22/08/2011

I am just going through a very similar experience. No cakes, money taken, no contact and she is showing no signs of anything. They have no customer service at all.
Buyers beware!!!

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Guest's Comment

Written on: 25/08/2011

I had the same bad experience. Apparently, there was an 'attempted' delivery of my Dad's retirement cake at a different time to requested ie morning instead of afternoon, when we weren't in - no note was left and no one called me. I never saw the cake because it was useless to me AFTER my Dad's retirement party. Kathryn said that the driver tried to contact me (all this via email because she wouldn't take my phone calls or pick up the phone herself), but I didn't have any calls that day and I am still trying to get back the refund which I was promised by Kathryn in writing over two months ago!

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★★★★★

“Kathryn has now not only made my wedding cake for me...”

Written on: 28/07/2010 by tina12345 (1 review written)

Kathryn has now not only made my wedding cake for me which was amazing but also made my daughter's christening cake. I highly recommend the Kooky cake company to all!!! I especially loved the carrot cake - its the best i've ever tried and had to get the receipe!!! Kathryn was a pleasure to deal with on both occasions and definitely offered an amazing service & fantastic value for money. I will most definitely be ordering again from The Kooky cake company and have recommended it to all my family… Read Full Review

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★★★★★

“Amazing cake that Kathryn made for my parents 50th...”

Written on: 27/07/2010

Amazing cake that Kathryn made for my parents 50th Birthday. She took my pictures and ideas and created a spectacular cake which not only looked great but tasted fantastic. Will definatley tell all my family and friends to use The Kooky Cake Company… Read Full Review

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★★★★★

“Kathryn baked a cake for my sister's retirement/65th...”

Written on: 27/07/2010

Kathryn baked a cake for my sister's retirement/65th birthday. It was ready for collection exactly when requested and very reasonably priced, it looked lovely and everyone agreed it tasted delicious - chocolate with a white icing. I would certainly recommend - Kathryn is making the Wedding Cake for my daughter in 2011… Read Full Review

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★★★★★

“Loved what Kathryn did with my son & daughter in laws...”

Written on: 25/07/2010 by cheryl J (1 review written)

Loved what Kathryn did with my son & daughter in laws wedding cake last year. So much so that she was asked to make a cake for Grandmothers 80th Birthday, which turned out to be sumptuous! The icing was a little pale but very, very pretty.

Lastest order for cup cakes and a small fruit cake (I think, out of my hands???) for my wedding in Sept… Read Full Review

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★★★★★

“I used the Kooky Cake Company for my wedding cake, my...”

Written on: 23/07/2010

I used the Kooky Cake Company for my wedding cake, my mother in law's wedding cake and my Nana 80th Birthday party cake and all have been fantastic!!

Couldn't fault the service! The cakes have been beautifully decorated and very tasty!! Couldn't ask for much more!… Read Full Review

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