EMS Internet - www.ems-internet.co.uk Reviews

★★★★☆
4.0 / 5
96
76% of users recommend this
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EMS Internet - www.ems-internet.co.uk
EMS Internet - www.ems-internet.co.uk

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Latest Reviews

★★★★★

“Excellent customer service”

Written on: 15/05/2015 by Raymond030865 (1 review written)

Having struggled recently to access my email account on my iPad and tablet,I left a message for a call back, I received a call back the following day and after a brief discussion and an explanation I can now access my emails on both iPad and tablet, result! One happy and now less frustrated customer… Read Full Review

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★★★★★

“Great customer service”

Written on: 08/05/2015 by OscarDalton52 (1 review written)

As a company we have been having a problem with our website that had been administered by another company . We dealt with EMS and found their service second to none and resolved our problems in a friendly and efficient manner . I would thoroughly recommend using EMS to anyone based on the service that we received . Many thanks… Read Full Review

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★★★★★

“not enough rating stars for ems”

Written on: 30/04/2015 by 264Gentry (1 review written)

Spoke to staff this morning and was blown away with their kindness and helpfulness I have never experienced help and support from any customer service like ems these girls are fantastic I am so useless at working computers and using Web sites but and I wish I could name these ladies they made me look like a professional lol keep up the good work girls you are all stars in my eyes and a really big thankyou… Read Full Review

Emsinternet's Comment

Written on: 30/04/2015

Thank you for your comments, we strive to support our customers to achieve their goals and aim to deliver truly great customer service. I will read this to the team today it will mean a lot to them.

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★★★★★

“EMS Are Excellent”

Written on: 29/01/2015

We are a high profile Art gallery in London and have been using EMS since it began over 11 years ago. Often having artists who paint to deadlines I have to ask EMS to also work to these deadlines which they meet and with efficiency and politeness . Lovely team to deal with and I highly recommended them… Read Full Review

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★☆☆☆☆

“Very Poor Service!!!”

Written on: 21/01/2015 by 1965Hay (1 review written)

Been with ems a while and only stay with them because they are cheap, in my opinion the service is shockingly bad. Triple check everything before handing over your card details to be SURE it includes everything you want. My website has been live for years and still doesn't function 100% I was under the impression the control panel lets you alter everything, well it doesn't and you'll find you'll have to phone, what I consider to be, the dreaded customer service to get things altered… Read Full Review

Emsinternet's Comment

Written on: 11/02/2015

I am sorry that you feel you have cause to deliver this feedback.

Please let me know what specifically within your website isn't functioning and I will ensure this is looked into at pace.

The control panel access is quite comprehensive in terms of what you can change. Again I'd really like to know what we can do to help.

I am also concerned with your view of our customer service team and would like to review some of our recorded calls that have taken place with you to enable me to give structured feedback where needed.

Please let me have your contact details, please put "for the attention of the Head of Customer Service" in the title and I will personally respond.

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★★★★★

“resolved problem in minutes”

Written on: 09/01/2015 by 483Dawson (1 review written)

got in touch with ems internet phone answered quickly explained my problem to a member of staff and after a couple of short emails were able to resolve the problem in a matter of minutes i found ems very helpful and would recommend them everytime… Read Full Review

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★☆☆☆☆

“Pressure sales”

Written on: 29/08/2014 by Griffin122 (1 review written)

I am a very small business and before I got the phone call from EMS internet I was with Yell who where expensive but I knew where I stood with them. I was sold a website with EMS and everything that went with it (or so I thought) I was told it would be high profile and get lots of traffic blah, blah, blah! About 1 month later I was called again and told facebook would make the website better and get more hits, so eventually I signed up for it, I was assured that that was all I would need, but… Read Full Review

Crawleytherapist's Comment

Written on: 11/09/2014

I had exactly the same experience, first call parted me with what seemed like a reasonable £118 for the lifetime domain registration and software licence to edit my mobile website. When it came to the follow-up call to get the detail sorted out I was basically told that the site would be impossible to optimise unless I paid another £475.20, which after a very high pressure sales pitch I regretfully relented to. Luckily I got the sales rep to agree to split the cost of the optimisation, as that evening I got another text trying to sell me what I had already bought. I decided to cancel everything the next day, but found it difficult to get my account manager to take no for an answer. He confirmed the second instalment would not be payable until I was happy with the end result, but the promised email confirmation of this discussion never came. After further reflection, and still feeling very uneasy about the company, I decided to circumnavigate him and go straight through to customer services to cancel the agreement. For some reason the receptionist was unable to put me through, and a promised return call never happened.

I contacted my bank to stop any further payments going through, and sent an email and a letter of cancellation, registered post, but refunds according to the Terms & Conditions are at the 'discretion of the management', so I know I'll be wasting my time to get my money back, given their ethos of trying to get you to part with as much money as possible.

I've put this down to experience. I wish I'd searched for blogs on this company before I said yes, rather than when I started to feel very uneasy about their tactics.

Your website is your first shop window nowadays, and you need to deal with a company you can trust who will not over charge and continuously try to sell you more services that were not originally quoted for.

My advice is to not go near this company.

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Tracytonkin's Comment

Written on: 14/10/2014

I've had exactly the same experience. I have had all the calls telling me this will be the last payment and then another call asking again for more money. I have been stupid and too trusting and have paid them. I too asked for it to be stopped and for my money back. I was told I could try but 'Ive not known of anyone being successful' I am a small business as well and I have worked out that it will take me about 10 years to pay the money back. My account manager is very polite but will also not take no for an answer. At no point have I felt like I had the option not to pay for whatever it is 'I need'. I agreed on a 2 page mobile and basic site originally for around £900 this is all I still want. I will be writing in as well quoting the supply of goods and services act. But don't hold out much hope

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★★★★★

“one word fantastick ”

Written on: 09/07/2014 by alanwhitmore (1 review written)

when i got a phone from EMS internet telling me about there producks i was amazed and the prices they quoted by them was really good. I brought a few 1/ mobile internet with my website on it.2/a compleate website which will be on first page of google yahoo and msn mesenger plus abbs i could go on and on but all sombody has to do is give them a call or send them a email and they will get back to you A-S-A-P You will get all the support that you need, any quistions you have they ask, all the… Read Full Review

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★★★☆☆

“Unforseen costs”

Written on: 29/05/2014 by Electricgatesuk (1 review written)

EMS contacted us a few years ago about our websites, the deal offered was very reasonable. Not being particularly website experts we did not realise the extra costs that we would continually incur.Had this been mentioned at the time, we would not have taken up this offer. When initially we agreed to our sites, we assumed, as they said they could copy our other sites, that they would do this for us. They designed the site but left us with knowledge of how to input all the data. If we had… Read Full Review

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★★★★★

“Ems Internet”

Written on: 27/05/2014

I have worked with ems building my website vandymanservices.co.uk & I was looking for responsive web design service in the UK and I came across Ems Internet. It provides innovative web design service plus many more services, from seo to graphic design, and even content. Many prior companies failed to deliver, but EMS have all the time, so therefore I am writing this to tell everyone, its a worthwhile company EMS Internet is helping companies who are looking to expand to online business.And… Read Full Review

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★★★★★

“Fab company ”

Written on: 23/05/2014 by JaylahGleason1949 (1 review written)

I have been with Ems for 3 years now. Excellent company to work with. They know there stuff. I was first contacted by a sales rep offering to design me a website. When speaking to the sales rep she knew what I needed and how to get me there. After taking up a website package with her I was then contacted a week later from the marketing team who then recommended ways to market my website locally and cost effective. The whole package cost me around £600 a lot less then my adverts with yell and… Read Full Review

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★★★★★

“Brilliant”

Written on: 23/05/2014 by HayleyBEntertainments (1 review written)

After 2 weeks of being a customer my website has already gone on page 1 of google, 3rd placed and 4th placed. I have now upgraded to a dual website. Would like to in particular thank the advisor who has explained things properly to me and kept me informed with my websites progress. I look forward to seeing the end results. Hayley B Entertainments… Read Full Review

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★☆☆☆☆

“Pay first and wake up later.”

Written on: 21/05/2014 by ErickLewooz (4 reviews written)

Well another company that calls your business. This time I decided to listen. So basically I was sold a domain name to appear on mobile phone advertising. I had to pay upfront for the domain name and be called within 3 working days to give data, prices, pictures ect once the CC details given the terms and conditions were send to me by mail. I read the terms and conditions and decided I was no longer happy with my purchase so I send an e-mail straight away asking for a refund and a cancellation… Read Full Review

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★★★★★

“Review of EMS Internet - Ems-internet.co.uk”

Written on: 20/05/2014 by woodysflooring (1 review written)

ems internet have been doing my website for the last 7 years and have always been easy to contact and always look after my queries and issues that may pop up in and very proffesional and effective way, and my account manager has been brilliant recently in my renewal and sorted me out a fantastic offer to show appreciation of my loyalty to them for 7 years. Thanks alot for the website and customer service is most appreciated… Read Full Review

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★★★★★

“Excellent knowledge and very helpful”

Written on: 19/05/2014 by Emma09 (1 review written)

I started my business with very little experience of marketing, I now turn over 500K per year with majority of my enquiries and contracts won via my EMS website. I have since recommended two of my friends that are both happy and also made up with the leads they receive also. Certainly recommend to anyone!… Read Full Review

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★★★★★

“Beyond Expectations”

Written on: 19/05/2014 by 412Hayden (1 review written)

My review from dealings with EMS internet and company on a whole is that I would like to personally thank them for care, understanding and professionalism in helping me set up my new academy's dual website. The help I receive on every encounter with EMS and especially our account manager is top class. Today I received my flat design for my Dual website and must say that I am over joyed it is brilliant. Beyond expectations and I will most definitely be recommending you and your company to all… Read Full Review

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★★★★☆

“A Very Knowledgable Business to Work With”

Written on: 16/05/2014 by Tonywig (1 review written)

We as a small growing business have found ems very good to work with. They have a vast knowledge of website building & seo. We have found their expertise invaluable in the construction of all of our sites. Being in the I.T. Industry ourselves we want the best & Ems have provided that both in design & marketing of the products we have purchased to date. Although there may be cheaper options on the market, they are certainly not the most expensive & they will split the cost for you if they… Read Full Review

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★★★★★

“Great Company To Deal With”

Written on: 15/05/2014

I have used EMS for several of my websites for many years now and I have always found them to be friendly and helpful and if any issues do arise they are resolved easily and quickly. As an account manager she is always a pleasure to talk to and we have built up an excellent rapport over the years which always helps when dealing with a supplier of any sort. I wouldn’t hesitate to recommend EMS to people I know as I can be confident that they will receive a good, value for money service. … Read Full Review

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★☆☆☆☆

“zero stars..avoid rip off look at google so many...”

Written on: 15/05/2014 by Heleni454 (1 review written)

do not touch this company .. been paying a year never had anything to show for it ... now they took the 1st initiual payment again off my card ...AVOIOD AVOID… Read Full Review

Ericklewooz's Comment

Written on: 12/06/2014

Exactly!!!! Exactly!!!! Exactly!!!!

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Andya380's Comment

Written on: 13/06/2014

i wish i had looked company up on internet 1st ..so many bad feedback..have you been caught out as well ??????

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Ericklewooz's Comment

Written on: 13/06/2014

yes but happily out of it because I started to make a review on THIS web site, otherwise they would be still playing with my Credit Card details..
I was really down on my business since the beginning of the year so I started to listen to the phone calls that I normally end very fast. That was a bad experience because I try to advertise with, not one, but two unbelievable schemes. EMS is one of them . Maxi media matters is the other.

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★☆☆☆☆

“Rip offs !!! No Stars!!!!”

Written on: 12/05/2014 by Trazzer (1 review written)

Please do not waste your time and hard earned money with EMS internet.. They will keep on taking your money for different things.. And they will not stop!!! Please go to complaintsboard.com ems broken promises where you will see loads of comments from many unsatisfied customers. There are also comments on there from ex employes!! Thankfully my website is not with EMS anymore.. They still have the cheek to call me.. I just put the phone down. Something needs to be done regarding this company… Read Full Review

Ericklewooz's Response to Trazzer's Review

Written on: 12/06/2014

It's pleasant to see that I'm NOT alone in that case!!!!
unfortunately I saw a lawyer for my case with them and until there is £10 000 of damage it's not worse starting a case. they know it and behave as a rogue company. those behaviour have to stop!!!

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