EMS Internet - www.ems-internet.co.uk Reviews

★★★★☆
4.2 / 5
207
84% of users recommend this
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EMS Internet - www.ems-internet.co.uk
EMS Internet - www.ems-internet.co.uk

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Latest Reviews

★☆☆☆☆

“Not To Be Trusted”

Written on: 12/07/2016 by CalvinDowney (1 review written)

Be careful if you are ever cold called by this company. I was approached and "sold" an all singing, all dancing comprehensive web site. However, once I had paid my money I received notification that I had paid for a basic two page site something that I would not have been the least interested in! I notified the company that this was not what I had been offered and induced to purchase and therefore did not want to proceed. They flatly refused to reimburse the money I had paid and even after I… Read Full Review

Emsinternet's Comment

Written on: 19/07/2016

Thank you for your feedback, we take all customer feedback seriously and we are deeply saddened to hear that one of our customers has come to feel this way about the service we have provided to them.
I have been unable to locate an account for you in our database using the username that you have left.
Please can you provide me with more information so that I can assist you or alternatively contact us so that we can discuss your concerns in full and look to resolve them for you.
Thank you.

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Chesternick's Comment

Written on: 19/07/2016

Having written several times and had several phone conversations where you have steadfastly refused to remedy the issue in an honest and honourable way I can only presume your comment is part of your PR to deflect from the appalling way you treated me (and others it appears)

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Emsinternet's Comment

Written on: 25/07/2016

Thank you for your comment, I am sorry to hear that you feel this way, please be reassured that our response comment is to try and work with the above customer to resolve any concerns that they may have. Likewise I would like to assist you further with your concerns.
I am unable to locate any account for you on our data base using the information from your username however I would like to discuss your concerns further and look to resolve them with you.
Please can you provide further information to me or contact us direct and request to speak to the customer support Team Leader (myself) so that I can help you.
Thank you.

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123Fourfive's Comment

Written on: 05/08/2016

Yes you're very good at apologies But you still keep ripping people off you know how to rip people off To anyone looking for a website designer Keep Well Away from EMS internet don't be fooled by there smooth talking sales staff like I and lots of other people have all they will do is rip you off take has much money off you has they can and laugh afterwards. Keep Away From Them. Mr V Turner

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123Fourfive's Comment

Written on: 10/08/2016

Most people now are aware of EMS Internets crafty way with words and there cute way of putting things on here in answer to bad reviews of them. But the cold calling efforts of there unscrupulous staff have earned EMS lots of money but cost people like me a lots of money and that's the truth. EMS Internet continue to get away with it but wish Facebook and Twitter having bad reviews too let's hope it it's EMS hard there nothing less than a ripoff firm down right disgusting firm to say the very least.

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123Fourfive's Comment

Written on: 05/08/2016

I to was ripped off by EMS internet they can not be trusted I paid a lot of money to EMS internet don't be sucked in by there smooth talking sales staff they will rip you off keep well away from them the good reviews they have done them there self there crafty and cunning too don't let them talk you into anything Keep Away From Them. Mr V Turner

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Emsinternet's Comment

Written on: 16/08/2016

Hi, you closed your account with us over a year ago and requested that we never contact you again, after we went out of our way to assist you with your account with EMS Internet.
We responded in full to all of your concerns and provided you with all the information that you requested.
As a company we are unsure as to why you continue to leave negative feedback about our company on this website.
We have replied to all of your comments and reached out to offer our assistance to you on each occasion.
You have not followed this up by getting in touch with us so that we can discuss further and help you, and as you have instructed that we are not to make contact with you we are now at a loss as to what your aim is with your on going online campaign against our company.
I urge you once again to get in touch with us direct to discuss your concerns further we are more than happy to help you.
Kind regards,
Customer Support Team Leader.
Katie.



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★★★★☆

“Long Relationship With EMS Internet”

Written on: 12/07/2016 by Ledatic (1 review written)

I have been with EMS on our website design and hosting for around 10 years some of the experiences with them were very frustrating,and in cases threatening. Every call seemed to have a price tag with no percieved benefit. Several times I seriously considered moving,but was this from the frying pan into the fire in this fast moving and cash devouring industry? I had heard of website companies rising and falling never to be heard of again. I had made suggestions to improve their offering and… Read Full Review

123Fourfive's Response to Ledatic's Review

Written on: 10/08/2016

How much have you been paid to write this review of this robbing cheeting firm there nothing short of rip off artists. Shame On You.

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★★★★☆

“A LONG WORKING RELATIONSHIP”

Written on: 12/07/2016 by RussellGallery (2 reviews written)

The Russell Gallery has been with EMS since the gallery started in 2002: they initially set up our current website and all our emails. A long, good, working relationship for both of us. The current 2016 team are polite, courteous and helpful, they get our images up for our new shows very efficiently and quickly, often to a small deadline. We are in the process of getting a new website launched with EMS and look forward to working with them. … Read Full Review

Emsinternet's Response to RussellGallery's Review

Written on: 12/07/2016

Thank you for your kind feedback, as one of our long standing and loyal customers it means a lot to hear from you regarding your experience with us and also the service that we have provided to you. Your loyalty and custom is greatly appreciated.

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★★★★★

“telephone call”

Written on: 30/06/2016 by ArmaniYates (1 review written)

The service I received was very pleasant and professional… Read Full Review

Emsinternet's Comment

Written on: 12/07/2016

Thank you for your great feedback on the service that you received by telephone.

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★★★★☆

“New Website and Back up”

Written on: 24/06/2016 by HadassahDaugherty58 (1 review written)

I am very happy overall, from the initial contact right through to todays phone hook up to explain how I can add images myself etc. he was informative and helpful. I have aske for one or two more little things o be added and he is now dealing with that too… Read Full Review

Emsinternet's Comment

Written on: 12/07/2016

Thank you for your feedback We are happy to hear that you are pleased with the service that you receive from us.

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★★★★★

“Great service and great result”

Written on: 10/06/2016 by MakhiGibson (1 review written)

We are extremely happy with the friendly and efficient service provided by EMS Internet. The process from beginning to end is uncomplicated and straight forward, if you have any queries they are answered immediately, if you wish to make any changes they are made immediately. We are very pleased with the end product, the website looks great and conveys the message we wish to project as a company… Read Full Review

Emsinternet's Comment

Written on: 12/07/2016

Thank you for leaving a review. All of the teams strive to provide an excellent service. I have shared you words with the team.
Thank you for being a valued customer.

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★★★★★

“EMS Internet”

Written on: 09/06/2016 by Kennedydm203 (1 review written)

I have set up an email through EMS internet for my business and they have been very helpful. The initial site visit and follow up with the client manager has been excellent. They have made minor changes to the web page design straight away and the client has been very proactive. I have needed a web presence for some time and EMS have been really excellent in setting this up for me… Read Full Review

Emsinternet's Comment

Written on: 12/07/2016

Thank you so much for your feedback, its great to hear that you are pleased with your website and also the customer care and support that you have received.
We value you as a customer.

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★★★★★

“Overview of EMS services”

Written on: 08/05/2016 by Hughb195 (1 review written)

I have always found EMS very reliable with excellent service provided by my account managers, they always have the answers to my questions and their knowledge is second to none, I have recently updated my acoount for the Google search link and am looking forward to receiving the forthcoming results… Read Full Review

Emsinternet's Comment

Written on: 12/07/2016

Thank you for your feed back, we appreciate that you have taken the time to let us know that you are happy with the service you receive from us.

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★★★★★

“website help”

Written on: 06/05/2016 by JonahHunt (1 review written)

Helped with website , gained by remote access, Big Help… Read Full Review

Emsinternet's Comment

Written on: 12/07/2016

Thank you for your feed back it is greatly appreciated.

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★★★★★

“Ems fantastic job setting up our Mr freshness website”

Written on: 05/05/2016 by Liam1979 (1 review written)

Big thank you to EMS for setting up our business website. Always available to speak to on the end of the phone, or going to the office. Set up the website quickly and looks amazing. No problems what so ever and kept in touch via email with up dates on how the website was coming along. Thank you once again. Fantastic service!!!… Read Full Review

Emsinternet's Response to Liam1979's Review

Written on: 12/07/2016

Thank you for your feedback, it is fantastic to hear that you are pleased with our service.

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★★★★★

“I found Ems internet very helpful, they were patient...”

Written on: 02/05/2016 by Wrightvx85 (1 review written)

I found Ems internet very helpful, they were patient and easy to talk to, they also made my website how I imagined it, with all the details of my product on show, so overall a very satisfied customer… Read Full Review

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★★★★★

“Build website and transfer of Domain ”

Written on: 22/04/2016 by Marcela57 (1 review written)

Built the website to requirements using some of my design materiel and I liked the design. Easy to deal with staff and they where patient with me when I was slow to respond at times. The review process was simple and easy to do as was the transfer of the domain from old web hosting company. Would definitely recommend. Then flat design was initially difficult to visualise but worked fine… Read Full Review

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★★★★★

“Transferring web-site and domain”

Written on: 13/04/2016 by bliin100 (1 review written)

Very helpful and knowledgeable in trying to assist migrating e-mails across to the new web-site. He fully understood the issues relatinmg to the business and how important it was not to lose key data… Read Full Review

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★★★★★

“Brilliant!Fantastic Customer Service,Very Professional!”

Written on: 29/03/2016 by LONDONTennisExperience (1 review written)

EMS build my website and everything was absolutely perfect,even exceeded my expectations.The communication was brilliant throughout the whole process from the first phone call till the moment that I approved it and the work was finished.I'm looking forward to our work in the future and have no doubt as this was just the first stage of hopefully a long term partnership and if they keep their promises like this they have a bright future. The whole team from The Client Manager through The… Read Full Review

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★★★★★

“Website support”

Written on: 18/03/2016 by stethompson78 (1 review written)

I've had my website for over a year now and I finally decided it was about time I added a bit more content to it. I'm quite confident with computers in general but websites do baffle me a little, especially with all the HTML code and all that stuff, thankfully I was able to arrange a tech support call with EMS and he guided me through all the features of the control panel and helped me to understand what I can do to improve the site. Hopefully over the next few days I can fiddle about with the… Read Full Review

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★★★★★

“Support session ”

Written on: 16/03/2016 by siteowner (1 review written)

I was being initiated into how to use my new EMS website. My tutor was really helpful, relaxed, confidence building. He has a caring manner, and was very clear and patient with me about each step that we went through. He inspired me to use the site, and to discover I could manage the new material on my own. THANKYOU !… Read Full Review

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★★★★★

“Website Build”

Written on: 11/03/2016 by CheshireWatchCompany (1 review written)

I have worked on a dozen projects over the last four years with EMS ranging across three very different retail sectors. Honestly there has been many bumpy moments however over the last tweleve months and two projects they have really got there act together and i would unreservedly recommend EMS to everyone… Read Full Review

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★★★★★

“Great team, Very helpful throughout!”

Written on: 10/03/2016 by lockdownescape (1 review written)

I have had a great experience with EMS internet company building the website for my new business adventure. very professional, helpful and amazing team to work with to get everything I needed for my site. highly recommend to anyone starting out as a new company or existing company. Many thanks from The Lock Down Escape team Managing Director … Read Full Review

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★★★★★

“Exceptionally helpful ”

Written on: 09/03/2016 by Beebe474 (1 review written)

Problem with outgoing email and very frustrating but your technical guy was terrific and kept trying to sort the problem, apologising for the delay. Excellent service… Read Full Review

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★★★★☆

“Initial Graphic Design Review”

Written on: 08/03/2016 by ucSchmitt182 (1 review written)

I have received the initial flat website for review & was very happy with what i've seen so far & with the Graphic Design Manager who rang me today.I was particularly happy with the layout & colours used… Read Full Review

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