Written on: 06/10/2011 by SusanfromFrance (1 review written)
I joined this club when it first opened and it was truly wonderful. I worked over the road at the BBC and could just pop over for a swim, sauna, hammam, jacuzzi, and some relaxation over some mint tea whenever I felt the need. It was clean, the staff friendly and the showers better than we had at home. I moved abroad and missed this spa so much we had to build a heated swimming pool of our own! I'm very sorry to hear it has closed down, but I heard it had changed management, so maybe there's... (read more)
Written on: 15/09/2011
We booked through Travelzoo for Mum's 60th birthday present in June. We booked the offer in December last year as it seemed like a great deal. Over £200 worth of treatment for £49 each! The day before we was due to go, i received a phonecall from the spa saying they had to cancel our treatments due to 'plumbing' problems. they wanted me to rebook. i called them and was told that the next availale vacany was November! Basically after waiting 6 months for the treatment, we had to wait... (read more)
Written on: 07/06/2011
We nearly did not go for our booked spa day as we read such terrible revues. We are a fussy mother and daughter but found the staff helpful and friendly, the spa was clean and the gowns well laundered. The spa was busy but not overcrowded. We enjoyed the pool and sauna and finished with a delicious refreshing tea before returning home tired but happy. There is a problem with very slippery wet floors and non-slip flipflops are a must. There should be a rail for the steps into the pool for us... (read more)
Written on: 27/05/2011 by Sybilgirl (1 review written)
My Spa day was paid for by my family as a special birthday treat, HOW WRONG WERE THEIR AND MY EXPECTATIONS. Difficult to find as only a very small plaque in doorway. Took less than 2 minutes to be shown around as basically not much to be shown around. The yoga class had been cancelled months ago and I was not told. The mud jaquzzi was not working, I had been looking forward to this and yoga. The floor was so slippery myself and my guest slipped many manY times, EXTREMELY DANGEROUS. The pool... (read more)
Written on: 29/03/2011
How about a personal trainer who spends his time telling you about the fights he has been in at the weekend.
Need I say more?
OK, well how about reception staff who don't even look up, a manager who does not return calls, booking spa treatments only to find out last minute they have been canceled or you can only have half the treatment you booked in for two weeks in advance.
And then there is the dirt on the floor, filth in the toilets, floating things in the jacuzzi.
Not to mention the... (read more)
Written on: 18/03/2011
There are so many negative reviews on here but I actually really enjoyed my experience, maybe we went on a less busy day! We too have a lastminute voucher and my husband and I loved the pool, spa, sauna, steam room and relaxation area.
It wasnt all perfect, as his treatment was forgotten but they sorted this quickly. They also didnt have a record of our booking, that we had to make several weeks in advance (after they hadnt called us back the first two occasions) but everything else was... (read more)
Written on: 11/03/2011
absolutley dreadful,crystal mist is a small steam room,filthy dirty,you could squeeze three small people in at a push,jaccuzi is filthy with scum floating around,"The spa is so small and overcrowded no where to relax no sugar for drinks and no milk as for the fruit i didnt see any.
the floor is so slippery whilst i was there a lady of years 70s slipped and split her head open.i wouldnt recommend this to my worst enemy.....un fortunatly i still have 4 vouchers if anyone wants them (read more)
Written on: 06/02/2011
Don't bother wasting your money. We bought the vouchers from lastminute.com so at least it was cheap in comparison to paying the full price after all you will get the same poor quality and standard whatever you pay!
The Spa looks nothing like the pictures on the website all very misleading. Its small, cramped, ill designed, grubby and dangerous underfoot. Flip flops are a necessity. Changing rooms are dirty, under equiped and very cramped. Staff try their best but under the conditions... (read more)
Written on: 02/02/2011
On arrival we were told to get our flip flops, they were all massive so we went bare foot. We had a brief show around and asked to order lunch. It has to be pre-ordered so we would have had no food all day!Had to go out and purchase. The relaxation room was crowded and no opportunity to relax. Around the pool were 2 smelly bean bags 7 deckchairs and benches, again no opportunity to relax. We booked treatment at same time and they forgot one of us, and when we told them they told us to go to... (read more)
Written on: 08/01/2011
Awful. From skid marks on the towel I was given, to only 3 apples in the "fruit bowl" meant to serve the 14 people in there this was one of the most disgusting appalling experiences of my life. I asked to change the towel and was laughed at by staff while they changed it. We asked if more fruit would be coming out only to hear no you will have to share. The sauna was not working. The "mud" spa was cold. Champagne was brought out in small plastic cups, only half full.
How this place won... (read more)
Written on: 19/11/2010
Just enjoyed a "girlie" day !! Was quite difficult to find but enjoyed the time had there when did. Staff very polite and helpful ...nothing was any trouble .
Only negatives in my view - jaccuzzi didnt work and was looking forward to that. Could of been more seating by the pool, also a handrail wud of been useful for getting in the pool and the floor was dangerous as tiles very slippery and found after one treatment and a dip in the pool til next treatment a long time to kill. ... (read more)
Written on: 13/10/2010
An absolute scam. Do not buy vouchers for this place, you will be extremely lucky to be able to redeem them within their validity period! Impossible to get through to them, when you do, you end up with a call centre who do not know availability. You eventually get through to them and cannot get a booking for at least 3 months. If you are thinking of a LastMinute birthday treat - DO NOT BOOK HERE!
Before buying the voucher on LastMinute it would have been nice to know that it takes between 8... (read more)
Written on: 24/08/2010
They don't call you back and rarely answer an email. They cannot cope with the amount of vouchers they are overselling so I was unable to make a booking and now I cannot get anyone to answer me to try to get my money back. Don't bother. (read more)
Written on: 05/08/2010
What a disappointment I treated 5 friends to a spa day (£10 voucher via last minute.com) apparently the usual price for this is £90/person - if I had paid full price I would have been demanding a refund. To call this place a spa is a joke - the staff were not very helpful, the place was dingy and looked like it needed a good clean and updating. They offer a call back service when you call - they must be exceptionally busy as every time I called no one was available to speak to me then... (read more)
Written on: 03/08/2010
After all the negetive reviews I was feeling quite apprehensive about my spa day. However I'm pleased to say we had a great time at Royal Day Spa and had no problems with the spa or the staff.
We boked via last minute.com and it was the best £10.00 I've spent in a long time. The ladies at the reception were helpful and polite. I would go there again.
Negetive's: lack of lockers and the steam room needed a clean (read more)
Written on: 27/07/2010
Extremely poor. Ruined our anniversary. Wasted our money. Possibly the worst spa in UK. Dirty, shabby and completely over-rated. Please tell your friends to stay away. It will end in tears ! (read more)
Written on: 25/07/2010
In short the worse day spa I have ever visited. The staff were unhelpful, and the treatments very lacking. Will not be returning. (read more)
Written on: 04/06/2010 by nicki k (1 review written)
This is a dirty, rude and unprofessional place. The Spa clearly cannot cope with the last minute.com £10 Spa deals. The phone line to book is constantly engaged and when you do finally get through they offer you only limited appointments. You should avoid this place and spend your money else where. We were so unpset after our visit we immediately called environmental health and trading standards who upheld our complaints. (read more)
Written on: 08/12/2008 by sophia74uk (1 review written)
Great day out but take a packed lunch with you. Great location and easy to find, lovely staff and the facilities were great. Myself and a friend indulged ourselves for the day and spoilt ourselves to a massage and an afternoon of lounging around. We also treated ourselves to what we thought would be a delicious selection of sandwiches and afternoon tea - it was called high tea fit for queens. We were very disappointed and were given cheese and pickle / chicken and stuffing in tasteless... (read more)
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