Well. I ordered a set of furniture. After a month of waiting. My tabled ended up discontinued stock. One of my chairs was badly damaged. My parasol base was cracked. And it wasn't dispatched on time. When it comes to trying to contact capital gardens to sort problems out, noone answers the phone or replies to your email. In one word awful

I ordered a clock but it is faulty i have emailed them twice spoken twice only to be told some one will call back but nothing, very quick to take my money but after service is one of the worst.

...and when they do they are downright rude. This company take your money for months at a time, never answer calls or emails and if you are lucky enough to get a response they act like they are doing you a favour. Grow up - companies like this won't last much longer. Avoid.

Ordered 2 items on the 23rd September - Both items listed as 'IN STOCK' Chased 4 days later as no delivery to find that one of the items was listed as awaiting supplier delivery - Eventually got an order status mail from them on the 1st October stating my items were being readied for dispatch, followed by another status mail on the 3rd, stating TNT had collected my order and would deliver next day It's now the morning of the 6th October and still no delivery so have tracked the delivery with TNT to find that the delivery date was changed by sender(?) Why!?! Tried to contact Capital Gardens and get the 'office closed message' so nobody there to advise what the hell is going on! I've checked my order whilst online and to my utter frustration/annoyance find that the main item I need hasn't even been dispatched as it's now listed as 'sold out unavailable' - I have had NO contact at all from this useless company advising this as they obviously DO NOT CARE but are still happy to take my money - Checked with my card company and they have refunded but with NO communication from them explaining why! This is probably the worst online company I have ever dealt with as they obviously over promise and sell with NO stock holding relying on supplier delivery which invariably delays dispatch - Totally avoid doing business with Capital Gardens as they are the worst type online company and I wish I had taken time to research them on the reviews page and read the similar complaints from others which would have made me swerve irregardless of whatever discounting hooks - Avoid, avoid, avoid

Capital Gardens are very enticing with their attractive prices however their actual fulfilment and customer service have little to be desired. False delivery times and no contact to let you know of delay. I'd recommend paying a little extra and getting your purchases when you want them rather than when it seems convenient for Capital Gardens.

On the 29th June, I placed an order with this company. They offered free delivery within 2-3 days and also offered a discount voucher. I checked the status of my order after a week to find that the items were shown as being on order with the supplier. I received no e-mail from the company to tell me this! I contacted them by e-mail and was told they were expecting the goods within 7 - 10 days. After that time, they sent me an e-mail to say the goods were being prepared for despatch. Yippeee! Two days later, I got an e-mail to say my order status had changed. Hoping to see the goods had finally been sent, I checked the status only to find that the "free" shipping was now a delivery charge of £20! All of this took 18 days - ridiculous. I cancelled my order needless to say! I do a lot of purchasing online and have never encountered such terrible, couldn't care less service.

Been waiting at least 2 weeks for an item that should have arrived a week ago. No emails from the company at all giving updates on expected delivery time. This company is a complete joke and should be avoided. If I had read the reviews here first I would never have ordered from these jokers.

I ordered a parasol cover in September, and item was finally delivered in April the following year. No attempt was made to contact me either by email or phone to say it would be delayed. When item arrived it was the wrong size and colour to my confirmed order. When I asked to return it they refused to cover the cost of postage. I have to admire Capital Gardens customer service. Unlike some poor internet retailers, Capital Gardens are not content at merely appearing not very good and strive to reach the pinnacle of hopelessness. I salute them on achieving this goal.

In general I don't like buying from sellers who offer products they don't have in stock, particularly when they take your money immediately. For some big ticket purchases it is sometimes unavoidable. Despite other warnings I figured that the suggested time frame of '~1 week' online was worth a punt. Because I was nerovpus I kept in touch - depsite advising that they could consider the order canelled after a 2-3 week wait I got a despatch notification today after a full month has gone by. Now I've got to try to stop the order coming and get my money back.