Esure Pet Insurance Reviews

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★★☆☆☆
2 / 5
From 8 reviews
25% of users recommend this
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  • Value For Money

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Esure Pet Insurance

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Latest Reviews

★☆☆☆☆

“Awful Claims Service”

Written on: 03/11/2014 by halesmk (1 review written)

I have recently had to make a claim due to the loss of my pet dog. The service has been nothing but terrible, with myself having to do all the running around to get information as the customer service team at ESURE fail to read any communication properly and lie about contact with vets. They are completely impersonal and do everything possible to delay any payment they may make eventually. They fail to acknowledge communication and blatantly ignore you if you so much as take issue with their… Read Full Review

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★★★★★

“Quickly dealt with my claim”

Written on: 21/08/2013 by lorac17 (1 review written)

I was really worried that I paid £3500 up front for an operation for my dog just incase for some reason Esure didn't pay me back but they did and very quickly. I sent my claim form recorded delivery and the following day they e-mailed me saying they had received it and it would be dealt with within 5 days. Today, which is exactly a week from them receiving my claim I have received a cheque for the amount due. I am very pleased with the service… Read Full Review

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★☆☆☆☆

“Unhelpful when making a claim”

Written on: 15/06/2012 by Aussielincs (1 review written)

DO NOT take out pet insurance with esure. They staff are unhelpful, and unwilling to address problems, and like to pass you from pillar to post when you need to make a claim. They're willing to give you their 'extension number' to lure you into a false sense of security, but try reaching that person again for continuity; you're wasting your time. Figures that paying over £1000 per annum for pet insurance doesn't leave you in good stead. All I want to claim for is for £400. They'd make… Read Full Review

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★☆☆☆☆

“esure what a rip off”

Written on: 25/05/2012

had my dog Cody insured with Esure from an early age, was never happy about the price increases every year, but my dog is precious, and I didnt want to change with the risks involved,after 6 years the premium had risen to £29 per month, expensive but I put up with it , then on the seventh year they put the price up 48% to £59, i was livid, and got a quote from sainsburys for £32 for better cover, i complained to esure and told them it was an absolute rip off,companies like this are the… Read Full Review

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Petinsuranceexpert's Comment

Written on: 25/03/2013

You do realise that Esure and Sainsburys are essintially the same company, both underwritten by AXA and the intermediary is BDML/Capita so if you ring Esure, or Sainsburys, it's the same office.

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★☆☆☆☆

“DO NOT USE ESURE!”

Written on: 23/02/2012 by babydoll2323 (1 review written)

we went we esure as we had been recommended them a few years ago, but since recent over hauls within the company the service as has rocketed down! We made a claim at the beginning of 2011 that was agree and to be paid out around £500, it is now Feb 2012 and we have yet to recieve any money, they keep saying the cheques have been sent when they clearly haven't, and everytime we call to chase up you spend 40mins waiting to speak to a living person. We will be taking them to court to get the… Read Full Review

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★☆☆☆☆

“Have insured our now elderly (gsd 9 1/2)dog for the...”

Written on: 06/04/2011

Have insured our now elderly (gsd 9 1/2)dog for the last 8 years. Last year the excess went up from £50 to £100. This year I have to pay the excess plus 20% of the remaining balance of any claim. Have just made a claim for £517. They paid out £334. What a rip off on a premium of £55 per month. Wouldn't touch this lot with a barge pole if insuring another pet. Have insured other dog with another company. This is the worst service I have had. Make sure you read each years renewals very… Read Full Review

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★☆☆☆☆

“ ”

Written on: 05/04/2011


In my opinion this has got to be the worst customer experience I have ever been through. My dog was seriously ill at Christmas. I am still waiting for Esure to pay out (£3500) 3 months later.

I have phoned so often that I'm thinking of listing Esure as "friends & family" on my phone bill so I can get a discount. I have been given the run around so often i'm thinking of cancelling my gym membership as I get all the excercise I need chasing these muppets.
I have been passed from one unhelpful… Read Full Review

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★★★★★

“I haven't been making a claim from them, so not sure...”

Written on: 21/03/2011 by Kasia18 (1 review written)

I haven't been making a claim from them, so not sure if my review would change then, but the value for money together with the impressive compensation per condition is what I was looking for. They have also reduced the premium after 1 year not claim. Hopefully I will not change my mind when I have to make a claim (hopefully never!)… Read Full Review

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