MCE Car Insurance Reviews

★★★☆☆
2.6 / 5
47
38% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Super Customer Service”

Written on: 19/08/2015 by 390CantuItalian (1 review written)

I not only received a great deal on my car insurance but a efficient,friendly,quick service.I was left with no questions to ask as the advisor covered all aspects of my car insurance. I'd recommend these guys to friends and family. Thank you MCE!… Read Full Review

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★★★★★

“Comercial Van Insurance and Windscreen repare.”

Written on: 30/07/2015 by Pramo (1 review written)

First of all I took this policy out in October of 2014. It was my first commercial insurance however they gave me the best rate beating the closest company by almost 500 pounds. Any ways where they really impressed me was when I had to claim for windshield repair. At first we had a discrepancy regarding my excess i had a copy saying it was 75 pounds, but the terms had changed to 120 pounds. I was a bit annoyed and thought it was going to be a battle to get them to agree to the original terms… Read Full Review

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★★★☆☆

“Good person, not good service”

Written on: 08/06/2015 by DaveSiddons (1 review written)

Placed a non fault claim approximately 4 weeks ago (someone went into the back of me). Was told I would receive a call from the legal team the following day, rang them as call never came and was told they had trouble sending info to the legal team and as soon as they could get it across I would be contacted. Called again 7 days later after still no call so I rang mce again myself only to be instantly referred to the legal team who then refused to deal with it as it was a scenario they would… Read Full Review

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★☆☆☆☆

“customer service disgusting.”

Written on: 13/03/2015 by paulsaysyouraterriblecompany (1 review written)

Customer service couldn't be bothered to deal with my prob and so put me on hold at my cost and never returned to me. You told me I had 2 years no claims and then after I had bought a new car and budgeted for that car you failed to send me my no claims. Then said there was a claim outstanding for the 1st year but you still have not sent me my 2nd year no claims proof. I can only assume this is because your staff are lazy… Read Full Review

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★☆☆☆☆

“DISGUSTING. .. HIDDEN CHARGES”

Written on: 07/03/2015 by paulinelamb (1 review written)

Took out insurance for my quad bike, orginally for £36 a month. An customer advisor phoned back 2 days later for a add on... I was led to believe an extra one-off payment would reduce my excess. Until my next payment came out of my bank was £46.45 (wasn't a one off payment afterall. Phoned vine cover/mce. ...to inform them. They told Me i was told i had to £46 mpnthly not the £36 first quoted and if i wanted a copy of the call log from when the advisor phoned me about the excess i had to… Read Full Review

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★★★★★

“MCE Car Insurance!!”

Written on: 22/12/2014 by zbMoore380 (1 review written)

I was first really really vary of using MCE as i had read numerous reviews of this company, some good and some not so good.. I took the decision to go for it and have a go, take a risk with MCE. I was first quite confused as to why i had to send in my previous policy details to them before i actually bought the insurance. But once this was done, and a few phone calls later my insurance was set up, at the most competitive price, considering i was getting quoted extortionate amounts from… Read Full Review

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★★★★★

“Used MCE for the last 8 years...”

Written on: 18/12/2014 by jodykirton (1 review written)

I have owned many different cars and motorbikes in the last 10 years, and it was only when i got my first performance car 8 years ago that i struggled to find a company who wasnt going to rip me off. It was then when i heard from a friend that MCE were highly recommended, so i thought i would give them a try. They offered me a price that was less than half price of what anywhere wanted (I was 19 years old and had points and no NCB, with a £20k Evo performance car so it was always going to be a… Read Full Review

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★★★★☆

“After shopping around and getting quotes for £3500 I...”

Written on: 23/10/2014 by Turts (1 review written)

After shopping around and getting quotes for £3500 I finally found a decent deal with MCE insurance, I've got my insurance to £2500, still a lot considering but I'm happy. The person who was the guy that took me through everything, was great, didn't rush through and explained everything in detail, put up with my million and one questions as it was my first time sorting anything like this with only passing my driving test yesterday. Nice, cheerful guy, it wasn't like speaking to a robot… Read Full Review

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★★★★☆

“Renewal of car insurance”

Written on: 15/10/2014 by ElleHoover (1 review written)

The gentleman who I spoke to with regard to renewing my car insurance was professional, helpful and patient. The only reason I didnt hit the fifth star above was the quote was a bit OTT. There isnt anything I didnt like apart from, of course, we would always like it cheaper. Completely satisfied… Read Full Review

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★☆☆☆☆

“Sharp Practice, Hidden Charges”

Written on: 14/08/2014 by PaulaRamsden (1 review written)

This company operates a profit-maximising algorithm which is just barely legal. Tactics include delays to refunds, long waiting times on premium rate numbers, and threatening cancellation for their own mistakes in order to extort money which is then subject to refund delays. Admin charges are exhorbitant, you can't email them easily, and if you do manage to get through you will be fobbed off with a meaningless reply. Stay away!… Read Full Review

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★☆☆☆☆

“Absolutely horrendous”

Written on: 08/08/2014 by pugh8524 (1 review written)

21st July went through making a claim for theft, told me to wait 14 days in case the police uncovered anything, fine. I then had to chase up the claim to find out what had happened and turns out because I was commuting at half seven in the morning, that classed as commuting to work, not socially therefore my policy didnt cover this. Following on from this I was transferred to the theft claim manager as the call centre employee was too incompetant to inform me of the news for him to "press a… Read Full Review

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★★★★★

“absolutely fantastic!!!!!! ”

Written on: 30/07/2014 by mad-andy. (1 review written)

I had my second years Insurance with vine cover and I can honestly say that these people are exceptionally brilliant. I had my car written off by a Thick head of a driver I had spoken to vine cover an it was dealt with with haste. You dont have to wait very long at all to get through In fact some-times your through near enough Instantly, The customer services are phenominal and I can not tell you how easy these people are to talk to and how very helpful these people are at the other end of… Read Full Review

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★★★★★

“Very helpful staff”

Written on: 02/07/2014 by wilbaheaton (1 review written)

I have had to contact Mce twice through my 2 year policies and both times I have been met with an exceptional quality of service, no complaints at all about this insurance company and I look forward to my 3rd year with them. Highly recommended for me… Read Full Review

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★★☆☆☆

“Robbing customers blind”

Written on: 18/06/2014 by hzPiper356 (1 review written)

I'll keep it short. I had a policy (paid in full) that ran for just over 3 months. Upon cancelling the policy MCE kept 3/4 of the premium through various "charges". I never had to claim so I don't know what they are like, maybe they are a grade above the rest, but based on my experience I wouldn't want to be relying on MCE to handle a claim. They've taken what is a reasonable request (an admin charge) and then made it unreasonable. … Read Full Review

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★★★★☆

“Remarkable customer service ”

Written on: 15/06/2014 by 205Farley (1 review written)

I have insured my car through MCE insurance for the second year now. I am happy with the affordable monthly payments and also very pleased with the customer service provided whenever I need to call with a query or some help/information. One operative in particular I spoke to on the 14/6/14, such a lovely and helpful gent. Really happy with the customer service and how he solved my problem. Overall I would give this company a 10 and I would definitely recommend… Read Full Review

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★★★☆☆

“OK”

Written on: 14/05/2014 by DamianN (1 review written)

MCE are OK. The quotes are definitely the cheapest. The problem is their finance company CPF. If you are going to buy a policy from MCE (who are a Broker), pay in full if you can so you don't have to deal with CPF. They seem to have a lot of charges for various reasons. I was charged £25 for a direct debit not going out even though I had not been given the date. They also seem to charge between £20-£40 for "Admin" - changing address and anything else they want. In summary, go with MCE… Read Full Review

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★★☆☆☆

“Good staff at bad company”

Written on: 05/02/2014

I find car insurance mysterious and many of the staff at the companies rude and unhelpful. I took out insurance with Vine Cover and then received a series of spam phone calls from what turned out to be MCE, chasing additional sales. I had to complain back to Vine cover who denied they had forwarded my number to anyone. The calls then coincidentally stopped. To pay monthly I had to take out an arrangement with Close Premium Finance. They claimed a payment a week before Christmas one and two… Read Full Review

Damiann's Comment

Written on: 14/05/2014

MCE are good, its the finance company they use CPF that are the problem.

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★★★★☆

“young drivers car insurance”

Written on: 25/01/2014

I had a problem with Admin charges that Vine cover wanted to apply along with Close premium finance. when I took the policy I told them that I would be changing address in the next 10days or so, I was told by the salesman that i would not have to pay the changover. Then when i did make the change over they charged me, after alot of communication from my side but none from VINE COVER I stopped my DDM then they all contacted me.This is where MCE insurance (Mr Leyton Carter) came in to help. He… Read Full Review

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★★★★★

“Renewal motor insurance”

Written on: 12/01/2014

The renewal of our motor insurance could not have been easier. Although I had to confirm step by step that nothing had changed, the questions were kept to a minimum and simple....and where I didn't understand them the first time, they were repeated with patience. Thanks. Any criticism ?. The 'holding music' and motor bikes racing sounds. Nothing I know...but that's it !… Read Full Review

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★☆☆☆☆

“Horrendous probably the worst insurance provider in...”

Written on: 12/01/2014 by KarlL (1 review written)

I sourced MCE insurance through moneysupermarket.com so thought they would be respectable. We paid upfront over £500 for my wifes car insurance. We then received a credit agreement telling us we had to pay for our insurance, yes pay again!. I phoned after 6 people they told me this was another company not them, actually the letter was from MCE! Discusting company. Then to add insult to injury they contacted me to say I had a £900 excess which was not agreed at the quote stage! but… Read Full Review

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