MCE Car Insurance Reviews

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★★☆☆☆
2.4 / 5
35% of users recommend this
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Latest Reviews

★★★★☆

“After shopping around and getting quotes for £3500 I...”

Written on: 23/10/2014 by Turts (1 review written)

After shopping around and getting quotes for £3500 I finally found a decent deal with MCE insurance, I've got my insurance to £2500, still a lot considering but I'm happy. The person who was the guy that took me through everything, was great, didn't rush through and explained everything in detail, put up with my million and one questions as it was my first time sorting anything like this with only passing my driving test yesterday. Nice, cheerful guy, it wasn't like speaking to a robot… Read Full Review

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★★★★☆

“Renewal of car insurance”

Written on: 15/10/2014 by ElleHoover (1 review written)

The gentleman who I spoke to with regard to renewing my car insurance was professional, helpful and patient. The only reason I didnt hit the fifth star above was the quote was a bit OTT. There isnt anything I didnt like apart from, of course, we would always like it cheaper. Completely satisfied… Read Full Review

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★☆☆☆☆

“Sharp Practice, Hidden Charges”

Written on: 14/08/2014 by PaulaRamsden (1 review written)

This company operates a profit-maximising algorithm which is just barely legal. Tactics include delays to refunds, long waiting times on premium rate numbers, and threatening cancellation for their own mistakes in order to extort money which is then subject to refund delays. Admin charges are exhorbitant, you can't email them easily, and if you do manage to get through you will be fobbed off with a meaningless reply. Stay away!… Read Full Review

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★☆☆☆☆

“Absolutely horrendous”

Written on: 08/08/2014 by pugh8524 (1 review written)

21st July went through making a claim for theft, told me to wait 14 days in case the police uncovered anything, fine. I then had to chase up the claim to find out what had happened and turns out because I was commuting at half seven in the morning, that classed as commuting to work, not socially therefore my policy didnt cover this. Following on from this I was transferred to the theft claim manager as the call centre employee was too incompetant to inform me of the news for him to "press a… Read Full Review

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★★★★★

“absolutely fantastic!!!!!! ”

Written on: 30/07/2014 by mad-andy. (1 review written)

I had my second years Insurance with vine cover and I can honestly say that these people are exceptionally brilliant. I had my car written off by a Thick head of a driver I had spoken to vine cover an it was dealt with with haste. You dont have to wait very long at all to get through In fact some-times your through near enough Instantly, The customer services are phenominal and I can not tell you how easy these people are to talk to and how very helpful these people are at the other end of… Read Full Review

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★★★★★

“Very helpful staff”

Written on: 02/07/2014 by wilbaheaton (1 review written)

I have had to contact Mce twice through my 2 year policies and both times I have been met with an exceptional quality of service, no complaints at all about this insurance company and I look forward to my 3rd year with them. Highly recommended for me… Read Full Review

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★★☆☆☆

“Robbing customers blind”

Written on: 18/06/2014 by hzPiper356 (1 review written)

I'll keep it short. I had a policy (paid in full) that ran for just over 3 months. Upon cancelling the policy MCE kept 3/4 of the premium through various "charges". I never had to claim so I don't know what they are like, maybe they are a grade above the rest, but based on my experience I wouldn't want to be relying on MCE to handle a claim. They've taken what is a reasonable request (an admin charge) and then made it unreasonable. … Read Full Review

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★★★★☆

“Remarkable customer service ”

Written on: 15/06/2014 by 205Farley (1 review written)

I have insured my car through MCE insurance for the second year now. I am happy with the affordable monthly payments and also very pleased with the customer service provided whenever I need to call with a query or some help/information. One operative in particular I spoke to on the 14/6/14, such a lovely and helpful gent. Really happy with the customer service and how he solved my problem. Overall I would give this company a 10 and I would definitely recommend… Read Full Review

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★★★☆☆

“OK”

Written on: 14/05/2014 by DamianN (1 review written)

MCE are OK. The quotes are definitely the cheapest. The problem is their finance company CPF. If you are going to buy a policy from MCE (who are a Broker), pay in full if you can so you don't have to deal with CPF. They seem to have a lot of charges for various reasons. I was charged £25 for a direct debit not going out even though I had not been given the date. They also seem to charge between £20-£40 for "Admin" - changing address and anything else they want. In summary, go with MCE… Read Full Review

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★★☆☆☆

“Good staff at bad company”

Written on: 05/02/2014

I find car insurance mysterious and many of the staff at the companies rude and unhelpful. I took out insurance with Vine Cover and then received a series of spam phone calls from what turned out to be MCE, chasing additional sales. I had to complain back to Vine cover who denied they had forwarded my number to anyone. The calls then coincidentally stopped. To pay monthly I had to take out an arrangement with Close Premium Finance. They claimed a payment a week before Christmas one and two… Read Full Review

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Damiann's Comment

Written on: 14/05/2014

MCE are good, its the finance company they use CPF that are the problem.

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★★★★☆

“young drivers car insurance”

Written on: 25/01/2014

I had a problem with Admin charges that Vine cover wanted to apply along with Close premium finance. when I took the policy I told them that I would be changing address in the next 10days or so, I was told by the salesman that i would not have to pay the changover. Then when i did make the change over they charged me, after alot of communication from my side but none from VINE COVER I stopped my DDM then they all contacted me.This is where MCE insurance (Mr Leyton Carter) came in to help. He… Read Full Review

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★★★★★

“Renewal motor insurance”

Written on: 12/01/2014

The renewal of our motor insurance could not have been easier. Although I had to confirm step by step that nothing had changed, the questions were kept to a minimum and simple....and where I didn't understand them the first time, they were repeated with patience. Thanks. Any criticism ?. The 'holding music' and motor bikes racing sounds. Nothing I know...but that's it !… Read Full Review

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★☆☆☆☆

“Horrendous probably the worst insurance provider in...”

Written on: 12/01/2014 by KarlL (1 review written)

I sourced MCE insurance through moneysupermarket.com so thought they would be respectable. We paid upfront over £500 for my wifes car insurance. We then received a credit agreement telling us we had to pay for our insurance, yes pay again!. I phoned after 6 people they told me this was another company not them, actually the letter was from MCE! Discusting company. Then to add insult to injury they contacted me to say I had a £900 excess which was not agreed at the quote stage! but… Read Full Review

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★★★★☆

“John at MCE”

Written on: 19/12/2013

Just arranged my daughter's car insurance and wanted to say thank you for how helpful and professional this was deal with… Read Full Review

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★★★★★

“Excellent service”

Written on: 19/12/2013

Had amazing customer service from a gentleman. He went out of his way to help find a quote for my car which suited my needs best and kept me informed of the progress of the quote. Best customer service I have received. Gave me a great first time experience… Read Full Review

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★☆☆☆☆

“MCE Insurance should not be allowed to trade”

Written on: 21/11/2013

Firstly, rest assured that all the positive reviews seen on MCE Insurance site are written by their staff and not happy customers. I was given a very cheap quote for my motorbike and after paying for it, they revoked the discount stating it was an error. They refused to honour it and I was forced to cancel the policy if I didn't pay the extra 50% premium. It took weeks to get my refund and then they gave me less than they had promised and after chasing them again, they offered to pay the… Read Full Review

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★★★★★

“dee higginbottom”

Written on: 12/11/2013 by mrpatel420 (1 review written)

got to the point quickly and helped efficiently great customer service well done Dee!!… Read Full Review

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★☆☆☆☆

“car insurance”

Written on: 14/10/2013

I rang mce for a quote for my car insurance.as i have a motorbike policy with them. It said on there website that mce motorbike policy holders were entitled to 65% discount on car insurance. They quoted me nearly 3x my cheapest quote and told me i wasn't elegible for the discount. Will not use these again to get a quote for car insurance… Read Full Review

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★★★★★

“Very efficient service well done Josh Anderson!!”

Written on: 01/10/2013 by Coolhandlee (1 review written)

I renewed my car insurance with MCE insurance and have been using them for many years. They've always been professional but this time Josh Anderson the Sales Advisor was a cut above...! He was very courteous and sought and agreed a really good insurance quote, I was happy to accept. I hope his bosses know he is excellent at sales! I'll be back next year..........!! Lee Bailham… Read Full Review

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Damiann's Response to Coolhandlee's Review

Written on: 14/05/2014

hmm - looks a little fishey this review

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★☆☆☆☆

“dont use mce”

Written on: 29/08/2013 by Odea (1 review written)

I had a accident a couple of weeks ago it took them 2 weeks to collect my bike they have now had my bike for a week and still havent heard from them every time I call I get told someone will call me back and no one ever does and when you call back on there premium number they leave you on hold for up to half an hour I will never use these again even if they where the cheapest around ... I want my bike back you … Read Full Review

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