Lloyds TSB Mobile Phone Insurance Reviews - www.lloydstsb.co.uk

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★★☆☆☆
2.1 / 5
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  • Customer service

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Media Gallery for Lloyds TSB Mobile Phone Insurance www.lloydstsb.co.uk

Lloyds TSB Mobile Phone Insurance www.lloydstsb.co.uk

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Latest Reviews

★☆☆☆☆

“Unauthorised Software”

Written on: 13/07/2014

I dropped my phone and broke it which resulted in a cracked screen and the phone constantly resetting. I paid £50 to LSG and made a claim explaining both faults. My phone was returned with the screen fixed but not the resetting. I sent it back and this time they lost it for 3 weeks before 'fixing' and returning it me. Surprise surprise the same problem persisted. This time they collected the phone by courier "to make sure that I hadn't damaged it" and then sent me back a different phone. This… Read Full Review

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★★★★☆

“A little late accepting the claim but otherwiseGood...”

Written on: 02/07/2014 by Levesquebz112 (1 review written)

Hit a few hurdles in the beginning when I claimed my lost S3..they asked me for proof of usage showing last time phone was used which I couldnt provide as I was using pay as you go..I called my service provider and they said in order to get that I would need to fill and application with a 10 pound fee and wait 40 days to get the report. I email the insurance company the form stating the problem. They notified me that they have received my email on Friday and in one working day(Monday) I got an… Read Full Review

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★★★★★

“Amazing service”

Written on: 01/07/2014 by Haydenrh1962 (1 review written)

rung up Lloyds when I smashed my xperia z. it broke on the Wednesday and they emailed me the forms to fill in and send with the phone after accepting the claim over the phone. I sent the phone at 5 on the Thursday and had an email on Friday morning saying they have received it and work will begin on it. they have kept me in the loop all the way through and it is now sunday and I have just had an email saying it will be delivered Monday morning. I was a little sceptical after reading the bad… Read Full Review

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★★★★★

“Weary after reading negative reviews but amazing service!”

Written on: 30/06/2014 by MSport120 (1 review written)

I smashed the LCD screen on my samsung which costs around £180 to get repaired! Phoned LSG and the claim was submitted and accepted within 5 minutes. £50 excess is pretty reasonablefor a repair bill of this amount. got the phone back within 5 working days of actually sending it and the DPD delivery is faultless. Once I received my phone i realised the 'IMEI number' was different to the original but the whole core of the phone needs to be replaced to change the screen on these phones which… Read Full Review

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★★★★★

“amazing fast service, even didnt expect that fast and...”

Written on: 30/06/2014 by editabui (1 review written)

my phone samsung galaxy s3 was completely broken, smashed screen,didnt charge and finally one day didnt start, even didnt have a button to do software update (manufacture mistake. I have sent my phone to insurer on wednesday and monday morning had a new great phone. Very pleased with service p.s they added free new phone cover (mine looked really sad)… Read Full Review

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★★★★★

“top quality service”

Written on: 28/06/2014 by Kyson414 (1 review written)

Prior to my claim I read the reviews on here and became very worried about the service I would receive and I must say I was very pleasantly surprised as the service was first class, I had cracked my screen on my samsung s3 and this was replaced promptly in a very short amount of time from start to finish (7 days) and I was kept in the loop by email from lsg every step along the way… Read Full Review

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★★★★★

“excellent service”

Written on: 26/06/2014

After dropping my Samsung s4 on Wednesday last week and cracking the screen in several places I quickly contacted LGS insurance which I had through my Lloyds bank account. I paid £50 excess and £7.15 postage and sent it off the next day ( this was a far better option than the £150 I was quoted by samsung). I then read several negative reviews regarding LGS'S poor service and got a little worried! Well I didn't need to as I received excellent service from LGS. They sent me emails at every… Read Full Review

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★★★★★

“Highly recomend ”

Written on: 25/06/2014 by Mooneyalf (1 review written)

Dropped my iphone 5s down the loo (as you do!) rang lloyds who then put me through to lifestyle i paid £100 excess yes a bit expsensive but considering the cost of the phone i could live with that was sent several emails detailing what to do next posted my phone on 20/06/14 via royal mail special delivery as advised this cost £8 i got emails the next day to say that they had received my phone at the repair centre and would be fixing it obviously because of the water damage my phone wasnt… Read Full Review

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★☆☆☆☆

“Waste of money!!! Waste of time !!!!”

Written on: 11/06/2014 by Hailieb165 (1 review written)

I have silver account in lloyds bank so every month I have to pay £9.95 account fee. Recently my iPhone 4s power button was not working and my phone was not holding charge, so I called them and they accept my claim. They charged £100 from my account ( all other banks charge less than £50). They asked me to send my phone to them. It cost £7.25. They only fixed my power button but they did not fix others. But I spend (£100+ £7.25) at the same time 48 month service charge (£ 477.60). If you… Read Full Review

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★★★★★

“Excellent service - quick repair on I phone 5”

Written on: 10/06/2014 by leanney (1 review written)

I couldn't be more pleased with the service provided from my TSB Mobile Insurance account. Made a call to TSB phone insurance and my claim was accepted over the phone. I sent them (Lifestyle Service Centre) my damaged phone and paid the £100 excess (bit costly), and I had my phone back fully functioning within 5 working days. I was kept updated throughout the whole process via emails. Excellent service and very happy… Read Full Review

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★☆☆☆☆

“Avoid Lifestyles Services - dodgey unhelpful and...”

Written on: 05/06/2014 by mann242 (1 review written)

Im a Lloyds Premier account holder with this companies mobile phone insurance included in my monthly fee. Wife dropped her Samsung Galaxy Note smashing screen and damaging bezel. Took a £50 excess and we sent phone special delivery (£8) expecting a proper repair to as befor or a new phone. Phone returned within a week replacement screen no repair to bezel in a terrible state. Phoned Lifestyle who basically said tough read your T&Cs don't cover. Sent them photos at their request spoke to… Read Full Review

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★★★★☆

“Water Damaged iPhone 5s”

Written on: 27/05/2014 by Taffia (1 review written)

Had an unfortunate and freak episode with my five month old iPhone 5s where it fell out of my hand and into a puddle on May 20th 2014. Credit where it's due, Lloyds were really good at sorting me out. After rescuing the phone from the puddle, I was unable to shut the phone down as per the emergency suggestions as the screen was immediately unresponsive so I guess that's what killed my phone as it was dead within 10 minutes. Called my bank to see if phone insurance cover was included with my… Read Full Review

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★☆☆☆☆

“Lifestyle Services Group”

Written on: 27/05/2014 by RowanAlvarez (1 review written)

The above company have been a shambles. I expected much more from them, as Lloyds chosen mobile phone insurance company, but have been treated very shabbily. When claiming for a damaged mobile phone they told me I couldn't send the phone off without a fault notice form , which they would post and email out. Despite numerous calls to them,I never received the said form. Two weeks after registering the claim and paying £50 excess, there was no sign of this form, so they arranged a courier to… Read Full Review

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★★★★★

“IPhone 5 Claim”

Written on: 27/05/2014 by zzPreston211 (1 review written)

I've had this insurance for several years and made my first claim last week after losing my iPhone :-( although the excess is £100 the claims process was easy and faultless service - I submitted my claim online with scanned documents on Monday and the claim was accepted the next day - I received my replacement phone on Friday - excellent insurance thanks LSGS… Read Full Review

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★☆☆☆☆

“Avoid LSG, Received the wrong phone back.”

Written on: 21/05/2014 by LastFreeMan (1 review written)

Sent my Sony Xperia z in for a repair as part of my Lloyd's Silver account benefits package after it wouldn't turn on from possible liquid damage. After waiting nearly 2 weeks to process and "repair" my phone i got back a phone which certainly wasn't the one i sent them. Badly damaged case, badly scratched screen and filthy ports, i'd looked after mine and given it a good clean before sending it in. I tried telling them the phone wasn't mine and that the serial number on the phone didn't match… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 12/05/2014 by Bainma412 (1 review written)

I logged my claim over two weeks ago and only today I have been informed that my handset has been repaired. A 2 year old phone with a completely smashed screen and broken charge port, they are really pushing the boat out to get it fixed, and judging by other reviews I expect the handset to be near useless. It seems the company uses various delay tactics, possibly so you give up and don't see the claim through. I downloaded a claim form, filled it in and posted it. 3 days later I received an… Read Full Review

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★☆☆☆☆

“shocking”

Written on: 07/04/2014 by jimbo84 (1 review written)

I made a claim on my insurance on the 03/03/1014. A week later I called to check on the progress as I hadn't heard anything back from them. I was told that they hadn't yet received my claim for even though I'd sent it 1st class. I was then asked to resend my claim form recorded delivery to which I dually obliged. 2 weeks passed and I yet to hear anything back from so yet again I called them this time I was to to go into my local branch and fax across my claim form. A week later I received back… Read Full Review

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★★★★★

“a great insurance provider”

Written on: 04/04/2014 by yfMcCormick367 (1 review written)

I cracked my htc one screen on friday 21st march and called my mobile insurance which is through my hakifax bank account. I was able to put my claim in straight away with a 30 pounds excess fee. I recieved a reply note just a couple of days after and sent off my phone. It has been just over a week today, and i called the back yesterday and they told me my phone was beyonf repair and today i have a brand new handset! Lsg were brilliant as well as the bank… Read Full Review

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★☆☆☆☆

“9 days, still no phone”

Written on: 23/03/2014 by MacLeodrd181 (1 review written)

I filled in a claim form and popped it in the post first class. I then called 2 days later as had not heard anything. They said they still had not received the form, so processed the claim over the phone and said they would email me a form to send the phone back with. I called them next day as had still not received the form. I checked the email address they had - despite me spelling it to them the previous day, they had sent it to the wrong address. They resent the form. I sent the phone off… Read Full Review

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★☆☆☆☆

“Awful, disappointing and still with out a phone.”

Written on: 11/03/2014 by hnMcGrath92 (1 review written)

I sent my iPhone 5 off to the this excuse for a insurance and repair group the day I dropped it into water (signed for delivery with the phone physically wrapped up in the insurance form) after 5 days I had still not heard anything back from them so I decided to call TSB to see what was going on. Their poor customer service was Imeadiatly noted when they told me I had to track my own phone as they had no idea of where it was. Once I tracked my delivery myself I found out it had been signed for… Read Full Review

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