Lloyds TSB Mobile Phone Insurance Reviews - www.lloydstsb.co.uk

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Media Gallery for Lloyds TSB Mobile Phone Insurance www.lloydstsb.co.uk

Lloyds TSB Mobile Phone Insurance www.lloydstsb.co.uk

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Latest Reviews

★★★★★

“Excellent ”

Written on: 28/10/2016 by vlad261 (1 review written)

Lost my Samsung S7 Edge, phoned them and they emailed me the form filled it and took my proof of purchase from my network provider posted it on Tuesday for next day delivery and on Wednesday i received an email stating that they received my form, after 4 hours i received an email saying that my application has been accepted and that i will receive my replacement phone tomorrow. Phone came on Thursday and i was so happy as the phone as brand new. People do not read bad reviews i was worried as… Read Full Review

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★★★★★

“Great Service”

Written on: 21/10/2016 by Humphreyza37 (1 review written)

I smashed my screen on my Samsung Galaxy S5, I claimed through Lloyds through my platinum acccount, it was a very efficient service, I got the phone back very quickly and the repair was perfect, but I started having problems afterwards with making calls and sending texts in the area where I work, I had the phone checked at a popular phone store and after various tests they agreed it was the phone and not the net work, so off it went again but I still had the problem, so as contacted them again… Read Full Review

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★☆☆☆☆

“Vile!”

Written on: 04/10/2016 by IAmNotHappyWithLSG (1 review written)

Sent a Note 4 in for repair, twice after the botched the first one, and they sent it back in a worse condition. Avoid… Read Full Review

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★★★★★

“Lost Phone - Quick Turnaround”

Written on: 30/09/2016 by AshlynConway (1 review written)

I lost my phone on a weekend. Called up and advised them it was lost and they emailed the forms over really quickly. I filled the forms out and sent them on the Monday and had a replacement phone on the Thursday, more still it was delivered free by DPD, which I was pleased about as I despise paying delivery fees. I personally cannot fault their service… Read Full Review

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★☆☆☆☆

“This is not insurance it is a sham. My nearly new (two...”

Written on: 21/09/2016 by umHardy38 (1 review written)

This is not insurance it is a sham. My nearly new (two weeks old) Samsung S7 Edge fell and had a few minor cracks in the screen. I had not taken out the insurance in the shop when I bought it because I had on my bank account. I got two quotes (one from the Samsung service centre) of about £250 to replace the screen. According to them repair was routine and not a problem. Rather than pay I sent the phone in and paid excess to LLoyds. Expected phone back. They wrote back saying my phone was… Read Full Review

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★☆☆☆☆

“Very poor srvice”

Written on: 17/09/2016 by M135 (1 review written)

My daughters phone has now been in twice for repair and it's still not working properly, all this within 2 weeks. Now we have been promised a "new" phone which we all know won't be new. Lloyds Bank need to sit up and take notice of the reviews on here and do something about it, so far it has cost us almost £60 and we still have a phone she cannot use. The service is shocking and the length of time it takes for someone to answer the phone is an absolute joke… Read Full Review

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★☆☆☆☆

“Worst insurance company ”

Written on: 20/06/2016 by Sultan_london (1 review written)

I have been paying £12.99 a month for a mobile phone insurance with Lloyds mobile phone insurance, lost my handset last year and got a replacement from them, which is refurbished stock, after few months phone has started giving a big headache by coming up with problem everyday, I have been trying calling Lloyds since last Friday to get this sorted, but couldn't get through to technical dept. As they are saying very busy since Friday, thought that at least I can check with Apple, they found a… Read Full Review

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★☆☆☆☆

“No Box”

Written on: 19/05/2016 by swStone259 (1 review written)

sent in My I phone 5s for repair after water damaged, this was sent I the original supplied Apple box ,the repaired phone was returned in a black corrugated box, phone customer services to try and retrieve the box and got told that all packaging is discarded trash . So some one has removed My phone, My charger, My earphones and then discarded the box .NOT HAPPY the box is a integral part of the i phone I tink you will all agree So I paid £100 and the phone came back with NO BOX… Read Full Review

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★★★☆☆

“Brand new phone but different colour”

Written on: 19/05/2016 by 88Caldwell (1 review written)

I claimed for my iPhone 6s after dropping in water. I had only had the phone for 5 months and it was completely immaculate. Although Lloyds replaced my phone with a brand new one using fast courier delivery, it was a silver one instead of the rose gold one that I sent to them. Surely the point of insurance is to get back what you used to have?… Read Full Review

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★☆☆☆☆

“Complaints......... I'm complaining about Why did...”

Written on: 20/04/2016 by Briggsfj294 (1 review written)

Complaints......... I'm complaining about Why did you send me some broken/old iPhone6?????? which does not work properly (switch OFF/ON always) I paid a lot of money and phone doesn't properly work...... I will write a complaint Lloyds Bank Insurance Department(Lifestyle Services Group.)why I have to pay each month and Istill have to pay +100 pounds +delivery charges+no phone one week to wait while you send back.... For what I need to pay????.....Lifestyle Services… Read Full Review

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★★★★★

“Fantastic service”

Written on: 02/03/2016 by AlainaGray (1 review written)

My daughter had her iPhone6 stolen last Friday and after many attempts to 'Find My iPhone' we decided to make a claim through Lloyds mobile phone insurance. I rang the Claims Department on Monday morning who then emailed me a claim form. After attaching the relevant paperwork to the completed claim, I posted the paperwork by special delivery to ensure it was received on Tuesday. I received a confirmation email as soon as the paperwork was received by Lifestyle and then a further email informing… Read Full Review

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★★★★★

“very quick service!”

Written on: 13/02/2016 by BeckettLeblanc386 (1 review written)

smashed my phone screen,paid the 30 pound excess sent away to insurance the same day and received it back within 3 days..what more can you ask for… Read Full Review

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★★★★★

“Happy customer brilliant service ”

Written on: 12/02/2016 by Miarose12 (1 review written)

I had water damaged my iPhone 6s and was pretty gutted as normally so careful. I phoned my lloyds bank who use them for there phone insurance I called them up on a Monday morning and same day my phone was sent away as they sent me the forms over email the very next day I had an email to say it was at the repair centre and again on the Wednesday to let me no what was happening my phone arrived early Friday morning so they had done what the said within 3 days it's like it never happened and all… Read Full Review

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★★★★★

“Top service, quality repair & well pleased ”

Written on: 23/01/2016 by KidBingo (1 review written)

Dropped iPhone and smashed front, and the back, it even stopped working after a while. Called the Barclays phone insurance group, LSG, and they provided a form via email immediately so I filled it in, paid the excess and received and acceptance email within 3 days. I sent the phone on a Monday and had it back on the Friday fully repaired, working and looking mint. This company has been slated on previous reviews but for me they were amazing, the service & the quality of the repair was spot on… Read Full Review

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★★★★★

“Amazing”

Written on: 24/12/2015 by Littlesx186 (1 review written)

So happy, had my phone stolen last Friday, claimed on Monday and received a brand new iPhone 6s on Thursday. Hassle free, super fast!… Read Full Review

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★☆☆☆☆

“totally appalled! ”

Written on: 02/12/2015 by casper479 (1 review written)

Sent off my iphone 5c after it became water damaged, a week later received an email to say it was not repairable and that a replacement would be sought that i would receive in 3 working days. Today got a letter asking me to ring was told they cannot get hold of my phone but will send me a refurbished iphone 5 with 16gb memory or £188 cash for me to buy a replacement ( I have already given them £100 excess) Asked why they cannot replace like for like and was informed it ' depends what stock… Read Full Review

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★★★★★

“Samsung phone repair ”

Written on: 29/11/2015 by gallivan (1 review written)

Sent my phone to the lifestyle group that looks after tsb phone insurance. I cannot thank them enough phone back within 3 days. The list was huge that needed sorting but the phone came back looking brand new. I never leave reviews because usually it's people moaning but I thought I had better because I was so impressed with the service many thanks daz Mansfield… Read Full Review

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★★☆☆☆

“Absolutely furious! ”

Written on: 21/11/2015 by zuDuckworth38 (1 review written)

Dropped my iPhone in water, claimed through my lloyds bank phone insurance. Paid £100 excess, sent my phone off and then a week later I rang to check on the progress of my claim. Was told my handset had been repaired (not replaced) and was on its way back to me. Received it today and it's not even my phone, despite the enclosed paperwork stating that it is. The IMEI number is different and it's got a huge scratch on the screen. Mine was immaculate when I sent it off, other than the internal… Read Full Review

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★☆☆☆☆

“wow very very poor no communication”

Written on: 10/11/2015 by HunterPorter (1 review written)

Such a poor company dont know how they still in business. Sent my phone in 3 times, they could not fix it so they said i'll get a new phone next working day. Waited in all day no phone no nothing. Called up nobody has a clue whats going on, even spoke to a manager who said she would watch it. Got so many emails that were all wrong with the information contained. They said they would call back....... Asked for my phone back with all the parts they took out. Rather pay for someone else to fix… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 12/10/2015 by elle-pm26 (1 review written)

I claimed for my iPhone 5C which had broken from water damage. I sent the phone off and all was fine as they were sending a replacement. The phone arrived around 10 days after making the claim and I was disappointed to find that my sim was not being recognised by the phone. Thinking my sim was the issue from the water damage, I went into EE to get a replacement. I got the sim activated no problem. Tried the new sim in the phone only to find that it still wasn't recognising the sim! I rang up… Read Full Review

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