East Coast Car Rentals Reviews

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1.1 stars
Average rating for this product is: 1.1 out of 5

From 0 ratings and 6 reviews

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Average Ratings for East Coast Car Rentals

  • Value for Money1.7 stars
  • Overall rating1.1 stars

6 Reviews For East Coast Car Rentals

  • Guest 4th Nov 2009

    Reviewer rating: 1 stars


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    We booked a car in April to use on holiday Septmber, and received confirmation of booking. Upon arrival on the Gold Coast our travelling party (3 ladies) used the instructions on the confirmation to ring this company. To our copmplete surprise we were told that they were very sorry but there was no vehicle for us, as the vehicle booked had not been returned. We asked if they could help us organise another vehicle or come and pick us up at the airport and take it back to their offices to sort it out and were told they were busy with other customers. After several phonecalls back and forward, of which we were getting pretty annoyed, we were told not to come down to their premises, as they saw this as a threat and would have us removed, we finally had the manager call us back and he phoned another company to help. The customer service of this company was absolutely disgusting and they couldn't have cared less if we were put out. You would think if a company can not honour the booking regarldess of the circumstances they would do their utmost to help you out. I would never use them again. The company that we used (cant's say on this site - it does not allow)were fantastic.

  • Elizabeth Wyndham 10th Jun 2009

    Reviewer rating: 5 stars


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    My husband and I have rented with Eastcoast 3 times now and each and everytime we get a new car. A corola for a week costs us less than $250 and includes pick up from the Airport. They also have branches in Queensland and Cairns. I can not recall ever seen older poorly kept cars in their yard. The staff are always so helpful. I do recommend them to anyone

  • Guest 27th May 2009

    Reviewer rating: 0 stars


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    terrible service from East Coast Car Rentals and charge extra at counter

  • kevin smith 19th May 2009

    Reviewer rating: 0 stars


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    booked by telephone from the airport using my credit card which they accepted and gave me a price.

    on arrival at their city office I was told that the credit card I had just made the booking with wasn't suitable and I must take out extra insurance which doubled the agreed price.

    I cancelled and they charged me a $100 'cancellation' fee

  • richie8u 10th Nov 2008

    Reviewer rating: 0 stars


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    Good points, none. Bad points, rude and you pay if car breaks down. I would not recommend that you get a car from these guys.

  • deanianson Rank: Lance Corporal 16th Jun 2008

    Reviewer rating: 0.5 stars


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    Booking was easy. On the day, planes were fogged in and I was 8 hours late. I called at the time I was due and explained this. Got to Brisbane after 11pm and the lady claims I did not call to advise that I would be late so she had decided not to give me a car. I was at the airport with no transport to go the 3 1/2 hours to the Sunshine Coast and it was past 11pm. She didn't care. I'm unsure what makes her think she had the authority to cancel my booking.

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