Bestway Steel Pro Frame Pool Reviews

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Bestway Steel Pro Frame Pool

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Latest Reviews

★☆☆☆☆
Bestway Steel Pro Frame Pool

“Frustrated in Canada”

Written on: 17/07/2013

Purchased a Bestway Steel Pro Frame from Canadian Tire in July 2012. Upon assembly the filter pump was defective and with receipt in hand returned to Canadian Tire and as it had 90 day warranty the filter pump was replaced. The pool was purchased for my 9 yr old grand daughter to enjoy. Living in the Province of New Brunswick in Canada we have harsh winters so the pool was taken down in early fall as per instructions cleaned and very carefully folded and put away. This pool was used for 6 weeks… Read Full Review

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Myko1's Comment

Written on: 30/07/2013

I live in the UK. I also have an above ground pro frame pool. In my case it is the top seam that is coming apart, if it were to fail it could cause serious injury as this pool contains 10 tons of water. Bestway customer service are useless, as it's out of warranty they do not want to know. My advise.: DO NOT BUY A BESTWAY PRO FRAME POOL, they are a potential safety hazard. Just to add , this pool has been looked after properly and not abused.

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★☆☆☆☆
Bestway Steel Pro Frame Pool

“Bestway pool company false advertising”

Written on: 12/07/2013

I bought a 10 feet by 30 in steel frame pool which said it came with a cover, maintenance kit and ladder and it did not. I called them and they said it was China's fault, that it was a misprint, I said sorry that China made a mistake but I would still like my stuff, they said they would send me a $20 gift card for Canadian Tire I said that would not cover the cost of those things that where missing, finally after multiple calls they said China was sending them a shipment of the missing items… Read Full Review

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★★☆☆☆
Bestway Steel Pro Frame Pool

“Bestway horrible customer service and false advertising ”

Written on: 05/07/2013 by VeeH (1 review written)

I bought a 10'x30" metal frame pool yesterday from canadian tire and on the box it says the pool comes with filter pump, ladder, pool cover, and maintenance kit. Came home and started setting up and there's no ladder, pool cover, or maintenance kit. Went to a different canadian tire and looked at a new box, same thing. I called bestway and all they can say is "sorry it was a mistake on the labeling. Canadian tire was suppose to cover it up." For big companies, the word sorry really does not cut… Read Full Review

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Leanneplum's Response to VeeH's Review

Written on: 12/07/2013

I completely agree about the customer service I bought the same pool with the false advertising...and had them give me the run around! I also had someone hang up on me because I asked her firmly to listen to me. I finally got somewhere with them after a lot of hassles and being very firm they are going to send me the missing items in 40 days or more , I made sure to get a confirmation e-mail...I don't feel like this is over though. Bestway needs to have there customer service department reviewed and need to take better responsibility of there mistakes, we as paying customers should not have to pay for there mistakes!!!!

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★★☆☆☆
Bestway Steel Pro Frame Pool

“Bestway pool inflatable ring”

Written on: 10/06/2013 by Angrykids (1 review written)

After 2 summers and properly maintaining and storing for the winter, brought it out this spring and the infatable ring had discoloured and cracked in two spots. Canadian tire gave me bestway customer service number but they wont do anything about it. Payed 900 bucks for it and only lasted 2 summers! Pump was also too small for size and was a challenge to keeo clean. I would ever buy one gain!… Read Full Review

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Mrsell's Response to Angrykids's Review

Written on: 02/09/2013

I had the same problem with my pool. The sun deteriorates the inflatable ring. Don't buy this pool!!!! Not designed for outdoor use. Lol.

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★☆☆☆☆
Bestway Steel Pro Frame Pool

“Horrible customer service”

Written on: 01/06/2013

Bought this pool a year ago and filter pump is Broken. Warranty is a year but can't get any Help from the company for replacement. Canadian Tire where I bought the pool wouldn't help me either. Don't buy this pool, you'll regret it… Read Full Review

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Myko1's Comment

Written on: 24/07/2013

I agree , customer service is non existent here in the UK. I have a 14ft x 7ft x48" pro frame that has a problem with the top seam breaking down after one seasons use. Bestway customer service have tried to fob me off saying it is my fault.
This is a manufacturing fault, this model of pool is dangerous to use, it contains 10 tons of water, if the top seam were to fail with anyone in it I I hate to guess what would happen.
DO NOT BUY THIS POOL

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★☆☆☆☆
Bestway Steel Pro Frame Pool

“in and out take valves were split when we purchased...”

Written on: 31/03/2013

terrible product holes in liner wouldnt replace anything.hard to find somepne to help with the service nevcer again would i buy this … Read Full Review

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★★★★☆
Bestway Steel Pro Frame Pool

“Bestway 13 X 22 rectangular steel frame”

Written on: 08/10/2012 by consumer1928 (1 review written)

Been reading some comments here. I've gotta say the Bestway steel frame pool we have has been great! We have had it for 4 summers now and have taken it apart at the end of each summer. This year we have decided to try leaving it out for the winter. The only complaint I have about it is that the skimmer bracket is flimsy plastic and has broken over this summer. Also the screw on couplers for the water control valves on the outside of the pool cracked after the first year. I glued them back… Read Full Review

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★☆☆☆☆
Bestway Steel Pro Frame Pool

“garbage”

Written on: 14/08/2012

Has not had even 4 months of use and the seams were not heat sealed properly in places and are letting go and they wont even discount a new liner, buyer beware, buy a different brand , Bestway products are junk!… Read Full Review

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★☆☆☆☆
Bestway Steel Pro Frame Pool

“worse pools ever made”

Written on: 05/06/2012

bought the rectangular pool within a month the seams were coming apart, company sent a new liner now it is worse than the first one. set it up on monday the seams were coming apart by thursday and this liner is tearing apart in the actual liner as well. cannot get any assistance from company, they will not return emails and you are on hold for hours on the phone. never will ever buy anything bestway again. $400 pool and can't even use it… Read Full Review

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★☆☆☆☆
Bestway Steel Pro Frame Pool

“Bad material in liner. Not worth the money. ”

Written on: 11/01/2012 by tomcat19600 (1 review written)

Bought pool and within 1 month pool had stretch marks which led to holes. Manufacture sent me another liner for the steel frame pool. This new liner did the same thing. Had stretch marks in several place's and again which led to holes. The company won't send me a new pool or give me my money back.They carry defective pools. The company don't care about there customers but to take there money. Also you cant get parts other then through them on line. The parts are odd ball sizes which you have… Read Full Review

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Guest's Response to tomcat19600's Review

Written on: 12/01/2012

What pool did you buy? I was looking at buying the Bestway Steel Pro Frame Above Ground Swimming Pool 6.7M. But after reading your review I am wondering if its worth it.

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Leanneplum's reply to Guest's Comment

Written on: 12/07/2013

Don't buy a thing from this rip off company!

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★☆☆☆☆
Bestway Steel Pro Frame Pool

“JUNK”

Written on: 29/06/2011

Don't waste your time or your money! Not only are they junk they won't stand behind them. If you look at the box they say return to the manufacturer! I am out 308.67 plus 65.00 for a water hauler to bring water for it. Here we are at the end of June and I still have no pool. They keep saying they will send it, but I have givin up hope of getting anything. Oh yes they said they would upgrade it to a better pool, and I did get a liner! No pump, ladder or directions. What a terrible lying company… Read Full Review

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★☆☆☆☆
Bestway Steel Pro Frame Pool

“Bestway Pool a Big Headache”

Written on: 20/06/2011 by Mike424 (1 review written)

A bought an 8ft round Bestway pool for my kids to enjoy in the back yard. Right out of the box, the pool had a defect. The inflatable rim around the top had a separation in the seam. It would not inflate. The distributor (Leslie Pools) could not service the pool, so I needed to call the manufacturer. I didn't hear back, so I called a few days later and spoke to a service representative who told me to email a picture of the damage and my receipt. This is where things started to turn… Read Full Review

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★★★★★
Bestway Steel Pro Frame Pool

“I forgot to add to my review that this is our 2nd...”

Written on: 01/07/2009 by pink187 (2 reviews written)

I forgot to add to my review that this is our 2nd Bestway pool. We had the smaller one with the inflatable ring around the top. It was a really good pool, the kids just outgrew it. When I needed a new pool cover, they sent me one free of charge with free shipping very quickly. When I'm through with this pool, if I don't build an in-ground, I'll buy another Bestway… Read Full Review

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★★★★★
Bestway Steel Pro Frame Pool

“My friend and I put this bestway steel pro fram pool...”

Written on: 01/07/2009 by pink187 (2 reviews written)

My friend and I put this bestway steel pro fram pool up this afternoon. You have to have 2 people, but it was pretty simple. I watched the video and it showed everything. It's big enough for our kids to have pool parties. We were given this pool by our neighbor and he took really good care of it. I really love to do pool maintenence so it's simple: check your water in the morning, adjust as necessary and it's ready for swimming by afternoon. I really liked the pool cover as it was easy to put… Read Full Review

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★★★★☆
Bestway Steel Pro Frame Pool

“We bought a 15'Bestway Steel Pro Frame pool last year....”

Written on: 26/05/2009

We bought a 15'Bestway Steel Pro Frame pool last year. The first time it took 2 of us about 45 mins to put up. Goes together quite easily. This spring it took me about half an hour on my own to put it up, it's easier once you've done it once !
Despite last summer's weather the kids went in it loads of times. Hopefully be a better summer this year… Read Full Review

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Guest's Comment

Written on: 19/07/2011

hi do you have this on grass or concrete

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★☆☆☆☆
Bestway Steel Pro Frame Pool

“Looks great but as being able to use it well forget it...”

Written on: 12/08/2008 by LisaBrooks (1 review written)

Looks great but as being able to use it well forget it I hope to god no one else has same problem as us, we bought from ebay so getting in touch with company is impossible. Aftersales have sent another set of corners out but they are wrong I have sent videos of problem and photos and dimensions but still no luck… Read Full Review

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★☆☆☆☆
Bestway Steel Pro Frame Pool

“The drain seal on my Bestway Steel Pro Frame Pool...”

Written on: 03/08/2008 by roncufley (1 review written)

The drain seal on my Bestway Steel Pro Frame Pool popped the first time that the pool was filled. No help from supplier so far, disappointed to say the least!… Read Full Review

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★★★★★
Bestway Steel Pro Frame Pool

“We just set up our Bestway Steel Pro Frame Pool....”

Written on: 21/07/2008 by Ryan granger (1 review written)

We just set up our Bestway Steel Pro Frame Pool. Installation took longer, the man on the DVD says setup time should be 15-20 minutes, well don't listen to that - it took us about an hour (still listen to the rest, because theres important stuff on there!) Over all the item is good so far, I haven't been in it yet but I have an idea of what it should feel like anyway… Read Full Review

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Pamela40's Response to 384456_Ryan granger's Review

Written on: 19/09/2008

hi can u tell me how to get the remainder of water out this pool as ours stops emptying after the valve, so about 8 inches water still in it!!! do we have to empty rest with buckets?

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