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Written on: 20/05/2015 by anna-stone (1 review written)
Very slow, they did not appear to progress my claim at all, I had to keep on phoning them and spent many hours on the phone. Information was routinely lost between them and their sub-contractors. They claim not to have received two letters which I posted to them and one fax for which they acknowledge that I have a fax transmission receipt yet they still deny having received it. Some of their telephone operatives are very rude. They had my claim for 7 weeks before deciding that one of the items… Read Full Review
Written on: 27/12/2014
A serious issue that damaged some household electronics proved to be too expensive for me so I claimed under my household policy which covered the damage. That was in the first week of December. By a few days before Christmas the items had come back from their subcontractors as "repaired" which neither of them were. Not only were the subcontractors incompetent, it turned out that the only spare parts that may have been used could only have come from second hand equipment as the manufacturer had… Read Full Review
Written on: 18/07/2014 by oldcelt (2 reviews written)
Included in the package is emergency cover. They don't tell you in advance that 'emergency' claims are handled by a completely different company: Homeserve. You are left in a cleft stick between the two and your chances of a satisfactory settlement are minimal. Jobsworth bunch; no appreciation of or allowance for circumstances. We were 2000 miles away when the hot water cylinder split. Emergency claim (passed to Homeserve, of course) was not settled in full because we didn't "follow the… Read Full Review
Written on: 19/06/2014 by JosephineChurchill168 (1 review written)
We have been waiting for 9 weeks for this insurance to deal with a simple claim over a garage door. Every time we contact them, they tell us they will ring us and they never do. They close at 5pm, which is not easy for working people who have to stay at least 20mn in the queue every time you need to contact them Awful!! Will not renew… Read Full Review
Written on: 14/06/2014 by Porter33 (1 review written)
Got my renewal from Privilege today, another years No Claims but Policy had went up 18% - Excess for water damaged had sneaked up in the small print by £350 and a cancellation fee of £37.10 added ? I called their customer service to cancel the renewal and they said they could discount the Policy to just below last year's premium price. I asked them for an updated renewal through the post and they said NO it was a verbal offer - so i cancelled the renewal and looked elsewhere. Tried… Read Full Review
Written on: 02/06/2014
Having luckily only had to claim once in over 20 years of insurance cover the appalling lack of customer service by Privilege claims was an eye opener. The average telephone waiting time is 45 minutes with inane repetitious music. Everything is done via the telephone as they do not respond to letters until you phone, then the case is progressed regardless of how long they have had your letter. As everything has to be done over the phone, there is no evidence of what has previously been… Read Full Review
Written on: 14/03/2013
Terrible company which tricks you into an automatic renewal contract. If you don't cancel in time they try to charge a cancellation fee. DO NOT ACCEPT THIS! This is illegal and you can claim your money back (easiest if you have paid by credit card). Never again, Privelege Home Insurance… Read Full Review
Written on: 09/07/2012 by MHomolka (1 review written)
Half way through our annual policy we decided to extend our house. We telephoned Privilege to give them our builders insurance details and they said they were cancelling our policy there and then. We have now been left without insurance and to get cover now that the build is starting is impossible so far. We have never made a claim ever in all of our adult lived and now thanks to Privilege we have been left without any insurance cover. Stay away from this company!!!… Read Full Review
Written on: 16/09/2011
Tried to make a claim for a damaged camera under my personal posessions cover, i was offered a basic kiddy camera in place of a proffesional digital SLR, different make ,spec a fifth of the price and they were not budging that coupled with an extra undeclared £25 excess on top of the standard £100 it wasnt worth bothering..so I didnt. LOOK ELSEWHERE.they are not interested in your claim only in collecting your policy money… Read Full Review
Written on: 21/02/2011 by janetfv (1 review written)
BEWARE THIS COMPANY: THEY SEEK TO MISLEAD AND THEN PROFIT FROM THIS DECEIPT!
Despite having never claimed on my insurance I received a renewal notice that included a hefty 40%+ increase in my premium. Outrageous - I called to query, but couldn't get through. Therefore I went elsewhere.
When I called them to cancel (With is not easy so you risk the automatic renewal going through if you are not persistant) I was told they could apply a substantial discount. I asked why they hadn't applied it… Read Full Review
Written on: 21/12/2010
Our heating has just borken down and i have been trying to get in touch with the 24hour emergency helpline and have not yet gotten in touch with anyone i can speak to. I waited 55minutes in the last call. It is absoloutly disgusting that they treat people this way.
Avoid at all costs and i wish i had done more research on the company. I picked Privilage because i thought they were one of the better known companies and though not the cheapest, the full premium cover, i thought would be a safer… Read Full Review
Written on: 23/10/2010
90 days and counting.
I made a claim, They sent round a 3rd party adviser.
I got the report and I was told it was a false claim wtf.
I have full police reports of the crime etc but they treat you like sh1t.
I have no idea if I will get any money I have writen to customer releations.
but not a lot happens
AVOID at all costs… Read Full Review
Written on: 22/10/2010
Please avoid Privilege insurance Company! They are part of the Royal bank of Scotland group that includes the equally awful Direct Line. I put my foot through the ceiling and Privilege refused to pay the claim despite us doing everything they required. They then asked for £160 as we cancelled the policy. THIS IS THE WORST INSURANCE COMPANY WE HAVE BEEN WITH. AVOID. Our case is likely to end up in court.
… Read Full Review
Written on: 09/10/2010
I could have give minus star rating if it was an option for privilege home insurance.Had renewal notice came through and threaten me that if i cancel the policy, other insurers may refuse to cover my property all together.
Cust service is worst.They will not issue no claim certificate for inappropriate and manufactured reasons.
To sum up, AVOID PRIVILEGE, RBS , DIRECT LINE AT ANY COST. EVEN THEIR QUOTE COMES CHEAP… Read Full Review
Written on: 14/09/2010 by Ripped Off again and again (1 review written)
Privilige Home and Contents insurance with optional Acidental Damage
Awful customer service, try anything to get out of a claim.
Part of Direct Line and RBS would NEVER use these people again.
Submitted claim for paint spill on carpet, took 2 weeks for someone to arrive and then validation department made me feel like a criminal.
Eventually offered £46 sq m or £1600 (current min valuation) but would not send cheque they wanted to replace carpet i wanted extra carpet to cover small area in room… Read Full Review
Written on: 10/03/2010
I am a policy holder and our house got burguled in october 09, privilege is a part of direct line or the other way around, i tell u that they are the people who are very hard to deal with.
when we got burguled, we come to knw that aterwards the burguler gained the entry from the rear window, these people have't even repaired the window by tonite 01:34 a.m 10-03-10.
long story short pls if u need some cover go to some big insurance company who have v.good repo. and also read the customer… Read Full Review
Written on: 11/01/2010
I have made a claim for freezer contents that was included in my policy.This is my first claim in 20 years.
The customer services were not helpfull and found all ways NOT to pay the claim for contents.
I don't know why the freezer packed up as we were away on Christmas day and Boxing day only to return to find a pool of water around our freezer.
Customer services said it was a machanical breakdown and will not pay the claim for the freezer or the contents.
Although I have it in writing that my… Read Full Review
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