Equity Red Star Home Insurance Reviews

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Average Ratings for Equity Red Star Home Insurance

  • Customer Service1 stars
  • Value for Money0.5 stars
  • Overall rating0.5 stars

 

1 Review For Equity Red Star Home Insurance

  • benji1974 Rank: Lance Corporal 30th Apr 2009

    Reviewer rating: 0.5 stars


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    Good Points: Price


    Bad Points: Customer service, speed of settling claims


    General comments: Whilst overseas I was burgled. The thieves forced entry to the the house causing about £2k worth of damage and stealing about £3k worth of electrical goods. The police were called by a neighbour, and they pursued (and lost) the burglars. You would think this would be a pretty straight-forward claim.

    4 months later and my claim has STILL not been settled. My claim has now been handed through two external companies. The last - a loss adjuster - recommeded that my claim be settled. However, Equity Red Star are now querying their own loss adjusters findings. They apparently think the settlement was for too much! Meanwhile I have no TV or other electrical goods and I've had to pay myself to fix my busted front door.
    Equity Red Star have been appaling. Their "emergency" helpline is open 9-5 Monday-Friday. Customer "Services" are rude and unhelpful. They seem to make it their business to obstruct any customer from claiming against their policies.

    It's the last time I buy insurance on price!