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Freedom Health Insurance Reviews

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★★★☆☆

2.7 / 5

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40% of users recommend this

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★☆☆☆☆

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“Terrible, horrible and unacceptable”

Written on: 12/04/2013 by palmtrees1990 (1 review written)

My Mother was diagnosed with end stage liver cancer in January. It is now mid April and she's yet to recieve any treatment due to the run around with Freedom and their authorization policy. One day it's approved, the next day it isn't. They sent her to a specific hospital and authorizations still remain pending. This hospital is almost 3 hours away and my parents simply do not have the energy to travel the miles. They even call and confirm appt's and get the go ahead. Then once they arrive,... (read more)

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“FREEDOM ELITE”

Written on: 28/07/2011 by jamesedmidd (1 review written)

I have been with Freedom for a number of years and fortunate enough not to have had to claim until the last month. Upon claiming I did not have to speak to a person in another continent, I got my own designated handler and the whole experiance was somewhat of a breeze. I called in and got authorised over the phone to see a consultant unlike other providers I have been with who insisted on me getting forms signed by my doctor, gettting him to send them the notes then getting authorised... (read more)

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“I had a policy with Freedom for about 18 months and...”

Written on: 22/11/2010

I had a policy with Freedom for about 18 months and eventually managed to cancel my policy with them due to the bad customer service and refusal to settle valid claims. I had a moratorium period for an existing condition. On 2 occassions I submitted a claim for conditions totally unrelated to the pre-exisiting condition the moratorium referred to but Freedom refused to settle the claim. The excuse on each ocassion was that the claim may be indirectly related to the pre-existing one. My GP... (read more)

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“Having taken Freedom Healthnet to an FOS complaint for...”

Written on: 09/11/2010 by Betty Bax (2 reviews written)

Having taken Freedom Healthnet to an FOS complaint for a licensed drug and had it upheld they are now with holding payment for the subsequent operation on the basis that they need to check that the procedure was actually carried out - this is not in their policy as they are committed to payout on completion of the form completed by the consultant/surgeon on the information provided and accepted by them (all done)I had accepted that there would probably be a shortfall but that was aways my... (read more)

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“Freedom Health Insurance give a cash payout when you...”

Written on: 25/06/2009 by JSimon (3 reviews written)

Freedom Health Insurance give a cash payout when you claim is good so you can choose treatment on the NHS or you can go abraod if you want to. you can also choose which private hospital you get treated in. (read more)

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