Benenden Healthcare Health Insurance Reviews

★★★☆☆
2.7 / 5
49
43% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“POOR SERVICE”

Written on: 05/02/2016 by Kaiya154 (1 review written)

After thirty plus years I have cancelled my policy due to protracted errors and poor service… Read Full Review

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★☆☆☆☆

“Don't even think about wasting your money on this...”

Written on: 16/11/2015

Very pleasant staff but that's about where it all starts/ends. I live in London & the closest Benenden hospital is over 50 miles away which at first I thought was ridiculous but then figured it may be worth it just to get the procedure over & done with. How wrong was I??!!!! These guys have an excuse for everything & I ended up waiting blimming forever to have my colonoscopy/endoscopy on the NHS!I have cancelled my Benenden policy as it is a complete waste of money. A glossy magazine… Read Full Review

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★★★★☆

“Worked for me!”

Written on: 01/11/2015 by JaidaNicholson164 (1 review written)

I am writing this review because I want people to know that I received a very good service from Benenden Health without any difficulties or issues. I joined Benenden Health last year with mild skepticism, not really convinced that I would be covered for varicose vein surgery. How wrong was I! Since seeing the GP in early August 2015, I have now had varicose vein surgery on both legs (last procedure 29/10/15) at Benenden Hospital, Kent. Having struggled with varicose veins for fourteen… Read Full Review

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★☆☆☆☆

“Untrustworthy company”

Written on: 30/09/2015 by Chief106 (1 review written)

I contacted this company before I joined them to check that they would be able to help me get an operation that I was on a waiting list for. I named the operation I needed, told them there was a long waiting list and if I joined the company, could I get the operation done any quicker. I received a prompt reply stating I would have to serve a 6 month qualifying period, then after that they could help. So on that basis I joined and paid my subs and waited 6 months. I contacted them regarding the… Read Full Review

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★☆☆☆☆

“Benenden healthcare”

Written on: 08/07/2015 by 487Shelton (1 review written)

Watch out for Benenden Healthcare. I joined 7 months ago and was told I would receive £30 worth of M&S vouchers but they did not arrive and still haven't arrived. When I phoned they said I wasn't eligable because I missed the sign-up date by a couple of days.  I have just cancelled my direct debit because if they can't keep a promise to send vouchers (which features in all their advertising material) are they going to pay up when I really need them. If you have no intention of sending out… Read Full Review

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Annieema's Comment

Written on: 22/07/2015

Wise move! My husband and I cancelled our membership sadly after 8 years. My husband did received satisfactory treatment of physiotherapy for a bad back some years ago. In April, I required physio for a shoulder injury. RehabWorks contacted me and a telephone assessment took place and emailed exercises on the strength of that interview. Extremely disappointed I was not referred to and seen in person by a physiotherapist. We will never recommend Benenden Healthcare to anyone now.

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Chief106's Comment

Written on: 06/10/2015

You have found out early about this company. Could you imagine if you needed them to help you with a health problem?

A warning to anyone even thinking of joining this outfit, forget it as they will take your money and give you nothing

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★★★★★

“ flexible cystoscopy”

Written on: 27/06/2015 by mavisjane (1 review written)

When arriving at benenden hospital I was greeted such happy friendly staff that put me at ease, as expected I was so nervous wow they where so caring that I was comfortable and chatting to me though my experience which help me relax, The Urological surgeon has given me my life back sleep gardening going out for dinner shopping and enjoying my grandchildren, thank you does not seem enough God bless you, joining benenden health is worth every penny my husband/myself are members… Read Full Review

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★☆☆☆☆

“Waste of money”

Written on: 07/05/2015 by draegon (11 reviews written)

In 2013 one of my spinal discs exploded leaving me with chronic and constant pain, I was unable to walk unaided and could only sit in a chair for a few minutes. I have been unable to work now for 2 years. About a month after this episode, my parents added me to their Benenden policy as they were told that there are no restrictions on pre-existing conditions. Once it was up and running, I used their 24 hour GP service to ask for advice and ask if a second opinion was possible as the surgeon I… Read Full Review

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★☆☆☆☆

“Made situation worse ”

Written on: 01/03/2015 by SoniaHutchinson1981 (1 review written)

Twice now I have tried to actually use the service we have paid for. They have no list of approved consultants, however they have very tight regulations on exactly what qualifications a consultant must have and how they are registered. When it was me that needed treatment I was unable to find anyone that matched the criteria Beneden required. More seriously my son had received an urgent referral for a potentially serious condition, due to local shortages the nhs wait was 18 weeks. Benenden… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 20/02/2015 by JamiyaStout (1 review written)

Benenden healthcare society care is not fit for purpose, I have been paying my subscriptions but when it came down to it in my hour of need Benenden were unhelpful and i was not covered. If you are thinking of subscribing I would first look at their list of what they do not cover as it is extensive, they do not cover cancer treatment!… Read Full Review

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Mrsaev's Comment

Written on: 26/10/2015

I'm glad I found this site, I have been thinking about joining but everything on the Benenden site sound just too good to be true...seems it is. So I'll keep the money in my pocket and trust the NHS in future.

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★★☆☆☆

“What we will not cover.”

Written on: 26/01/2015 by Cook432 (1 review written)

The website is punctuated by what we will not cover but scant on what we will cover. The reason for that has become clear to my wife and I as in actual fact very little is covered. My wife was informed by NHS that an angiogram was needed and we contacted Benenden in order that they help with costs if she went private to speed up the process. They offered £1500 for examination but not treatment however when an angiogram is carried out should the consultant decide a stent is required this is… Read Full Review

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Benendenhealth's Comment

Written on: 02/02/2015

We are sorry to hear that you are disappointed with your experiences of our services. We’d like to look into your case but unfortunately cannot discuss details of your case via this forum. If you’d like us to look into this further, please email or phone us.

Best wishes, benenden health

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★★☆☆☆

“Not fit for purpose in my case”

Written on: 23/12/2014 by djbreview (1 review written)

I sustained an arm injury in September 2014. In December 2014 I was still having trouble using my arm at work overseas. I decided that in my next month leave at home in the UK I would get a doctors referral as soon as possible to see a private consultant. This way when I return to work in January 2015 I may have had some diagnostic work done and be informed as to what is wrong and the best way forward. My father said contact Benenden anyway, they may be able to help despite the short time… Read Full Review

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Benendenhealth's Response to djbreview's Review

Written on: 02/02/2015

We are sorry to hear that you are disappointed with your experiences of our services. We’d like to look into your case but unfortunately cannot discuss details of your case via this forum. If you’d like us to look into this further, please email or phone us.

est wishes, benenden health

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★★★★★

“Thank you Benenden”

Written on: 22/12/2014 by KeelyThorpe259 (1 review written)

I have been a member for over 30 years, but never needed to use it until a few years ago when my children and I required diagnostic scans for a genetic condition. Benenden arranged for these to be carried out a local hospital for us. Then I required a hernia repair which I was told had a high risk of strangulation but the wait for NHS surgery was too long. This was carried out at the Benenden Hospital in Kent. The hospital was amazing - just like going back in time to when the NHS was at its… Read Full Review

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Benendenhealth's Comment

Written on: 02/02/2015

Thank you for your great feedback! We're glad to have been able to assist you.

Best wishes,
the benenden health team

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★★★☆☆

“Going through process”

Written on: 19/12/2014

I am due to see the specialist on Monday and am a bit sceptical after reading some of the reviews. Initially when I called the call centre on the 20th November to chase things they said they had only got as far as the 12th with their mail, it's a good job my condition was not life threatening as my doctor had faxed the referral on the 7th. Then after my notes were passed to Kent I was not contacted within the agreed period and when I chased it, they said they had lost my notes and the medical… Read Full Review

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Benendenhealth's Comment

Written on: 02/02/2015

We are sorry to hear that you are disappointed with your experiences of our services thus far. We hope the case progressed much better. We unfortunately cannot discuss details of your case via this forum but if you’d like us to look into this further, please email or phone us.

Best wishes, benenden health

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★★★★★

“Superb treatment”

Written on: 19/11/2014 by Gravesas78 (1 review written)

Having recently seen a urology consultant followed by a biopsy and inpatient operation at Benenden I cannot overstate how good the experience was. Speedy appointments, wonderful staff and superb patient facilities. I have been a member for 30 years and never needed their services before but now I can honestly say it was worth every penny. Thanks Benenden, you were great! … Read Full Review

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Benendenhealth's Comment

Written on: 02/02/2015

Thank you for your great feedback! We're glad to have been able to assist you.

Best wishes,
the benenden health team

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★☆☆☆☆

“Dissatisfied”

Written on: 02/11/2014 by Meredithfg298 (1 review written)

Have been a member for many many years and dillegently paid my monthly subscription - but Benedon unwilling to help when really needed. Has been a waste of money as far as I am concerned… Read Full Review

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Benendenhealth's Comment

Written on: 05/11/2014

We are sorry to hear that you are disappointed with your experiences of our services. We’d like to look into your case but unfortunately cannot discuss details of your case via this forum. If you’d like us to look into this further, please email or phone us.

Best wishes, benenden health

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★★★★★

“Fantastic Support When Needed!”

Written on: 18/09/2014

I am two weeks post-operative following a total hysterectomy at one of Benenden's approved hospitals. I have been a member for many years and include five members of my family on the policy. I have used the service a couple of times for diagnostic appointments for myself and one of my parents in that time with no problems. This time it was a much bigger deal for me and Benenden agreed to support my diagnosis, consultation and surgery far quicker than the NHS could manage in the current… Read Full Review

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Benendenhealth's Comment

Written on: 30/09/2014

Thank you for your great feedback! We're glad to have been able to assist you.

Best wishes,
the benenden health team

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★☆☆☆☆

“WHAT A LEGAL RIP OFF”

Written on: 18/09/2014 by Byrd192 (1 review written)

I belonged 35 year to Benenden, 4 years ago I was diagnosed with suspected prostate cancer I needed a biopsy would take a approximately about 3-4 weeks, informed Benenden I needed a biopsy as there was a 3-4 week wait with N H .The person who I spoke to said Benenden doesn't do anything to do with cancer.My advice is save the money and stick with the good old N H they certainly saved my life,as a employee of B T 38 year i have stopped payment 1 month ago.Benenden has lost its way. … Read Full Review

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Benendenhealth's Comment

Written on: 30/09/2014

We are sorry to hear that you are disappointed with your experiences of our services. We’d like to look into your case but unfortunately cannot discuss details of your case via this forum. If you’d like us to look into this further, please email or phone us.

Best wishes, benenden health

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Hyrax36's Comment

Written on: 28/10/2014

This is a very serious review. I understand that you dont wish to comment on this particular case but Benenden need to clarify on this forum if this situation was correct.

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Benendenhealth's Comment

Written on: 05/11/2014

Hi,

Without commenting on the particular case, we can confirm that on our website and during the joining process we give details of our cover, and what isn't covered.

We are able - on a discretionary basis - to fund diagnostic services (which may include early cancer diagnosis) but we're unable to cover cancer treatment itself. However, we do also have a service providing financial assistance for those impacted by cancer.

Hope that clarifies,
the benenden health team

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★☆☆☆☆

“Waste of time & money”

Written on: 08/07/2014 by Raidenr240 (1 review written)

I have been a member of Benenden for seven years, I've asked for assistance three times for myself and once for my wife whom I added as a family member. On all four occasions I have been fobbed off with one excuse or another and I have had to return to my doctor. I have learnt the hard way paying for a service that is described as a not for profit organisation however they have made a tidy profit out of me. Please learn from my experience and don't throw your money away on this non existent… Read Full Review

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Benendenhealth's Comment

Written on: 18/08/2014

We are sorry to hear that you are disappointed with your experiences of our services. We’d like to look into your case but unfortunately cannot discuss details of your case via this forum. If you’d like us to look into this further, please email or phone us.

Best wishes, benenden health

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★★★★☆

“GPs will not prescribe medications recommended”

Written on: 05/07/2014

I have been a member for many years and had a gall bladder removal op paid for by Benenden. Have always found staff to be very helpful. More recently was referred to see a Rheumatologist. My problem is that GP is refusing to prescribe medication recommended by consultant as the consulation was private and not NHS. I was told I would have to pay for medication privately which would be very costly. GP also refused to pay for blood tests needed. I understand this is becoming a widespread problem… Read Full Review

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Benendenhealth's Comment

Written on: 18/08/2014

Thank you for your interesting feedback. Please do get in touch if you'd like to discuss this situation further.

Best wishes,
the benenden health team

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Eraseasinhumanity's Comment

Written on: 28/11/2014

Without knowing the exact details of your condition and the medication recommended by the specialist seen privately, it is difficult to comment fully in your case. However, it is important to bear in mind that GPs working in the NHS need to adhere to local prescribing guidelines and follow evidenced-based prescribing practices. Blood tests that GPs request are funded by the NHS and we all need to be mindful of using this precious resource appropriately. Sometimes, the medicines recommended by specialists may not be current first-line recommendations by NICE. These medications may incur extra costs and not necessarily because they are more effective than what is available for GPs to prescribe on the NHS. It would be useful for you to look up current guidelines for your condition to assist your understanding in your GP's decision. The GP's decision may not solely have been based on whether or not your specialist was seen in the private sector.

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★★★★★

“subtotal hysterectomy”

Written on: 02/07/2014 by HelenaHuffman190 (1 review written)

I have just had a hysterectomy at beneden and have to say that I thought the staff there and surgeon who did the op are fantastic originally my op was booked for 11th June but had to be cancelled at last minute as surgeon was sick due to the fact I have young children and my job as a nanny I have had to reorganisemy kids and the lady I look afters kids but luckily beneden had me in on 24th june so didnt cause too much inconvenience it has been 1 week since op and already feel much better in… Read Full Review

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Benendenhealth's Comment

Written on: 18/08/2014

Thank you for your great feedback! We're glad to have been able to assist you.

Best wishes,
the benenden health team

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