Benenden Healthcare Health Insurance Reviews

★★★☆☆
2.6 / 5
54
41% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“When you need help put up obstacles.....”

Written on: 15/04/2016 by 148Henderson (1 review written)

I have been a member for 30 years and only ever used them twice. I have serious NHS delays in treating a chronic back problem and because I cannot supply the type of consultant they cannot do anything. I have a letter from my GP and a NHS hospital referral letter but this is still not enough. When I asked that my membership be cancelled they did that without any apologies or issues. No effort made in trying to retain a long standing customer. I shall go elsewhere then… Read Full Review

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★★★★★

“No hassle claim”

Written on: 04/04/2016

My wife and I have been members for a few years now. My wife needed to see a consultant and the NHS waiting list was about 9 months. Called Benenden and was given the go ahead to book a private consultation locally. Got an appointment within a week and Beneden picked up the tab. No problem… Read Full Review

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★☆☆☆☆

“Waste of money”

Written on: 01/04/2016

Contacted Beneden in November to see if I could get me knee operation quicker than the NHS. I Was never sent any letters or emails (although they said that they had emailed me) i Checked with my GP to see if they had received the letters he needed and what a surprise he had nothing either. After lots of phone calls and chasing I finally got a letter (4 months down the line) to say I had missed my appointment! Another letter I did not receive. After a phone call I was then told my operation… Read Full Review

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★☆☆☆☆

“Not what it used to be”

Written on: 24/03/2016 by McKinney47 (1 review written)

I have been a member for twenty years and then you joined if you worked for civil service . I took my mothers membership over when my mother died she had been joint member with my father who was ex British telecom. This is not now the same company firstly it changed its name then lately opened up to everyone and I believe that is when it changed for the worst. I had used for a frozen shoulder when NHS doctor injected in wrong area and wait time for referral was eight weeks at least that was… Read Full Review

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★☆☆☆☆

“Once good now a total rip off”

Written on: 18/02/2016 by Trainmaster (1 review written)

Benenden will take your monthly prescriptions and when you need them (for the first time in twenty years) will find every way of not helping. In my case they agreed to a consultation after which I was billed and now they tell me I was not covered - even though I followed their instructions to the letter!! Avoid and stick with the NHS or save up your subscriptions and pay up front… Read Full Review

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★☆☆☆☆

“POOR SERVICE”

Written on: 05/02/2016 by Kaiya154 (1 review written)

After thirty plus years I have cancelled my policy due to protracted errors and poor service… Read Full Review

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★☆☆☆☆

“Don't even think about wasting your money on this...”

Written on: 16/11/2015

Very pleasant staff but that's about where it all starts/ends. I live in London & the closest Benenden hospital is over 50 miles away which at first I thought was ridiculous but then figured it may be worth it just to get the procedure over & done with. How wrong was I??!!!! These guys have an excuse for everything & I ended up waiting blimming forever to have my colonoscopy/endoscopy on the NHS!I have cancelled my Benenden policy as it is a complete waste of money. A glossy magazine… Read Full Review

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★★★★☆

“Worked for me!”

Written on: 01/11/2015 by JaidaNicholson164 (1 review written)

I am writing this review because I want people to know that I received a very good service from Benenden Health without any difficulties or issues. I joined Benenden Health last year with mild skepticism, not really convinced that I would be covered for varicose vein surgery. How wrong was I! Since seeing the GP in early August 2015, I have now had varicose vein surgery on both legs (last procedure 29/10/15) at Benenden Hospital, Kent. Having struggled with varicose veins for fourteen… Read Full Review

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★☆☆☆☆

“Untrustworthy company”

Written on: 30/09/2015 by Chief106 (1 review written)

I contacted this company before I joined them to check that they would be able to help me get an operation that I was on a waiting list for. I named the operation I needed, told them there was a long waiting list and if I joined the company, could I get the operation done any quicker. I received a prompt reply stating I would have to serve a 6 month qualifying period, then after that they could help. So on that basis I joined and paid my subs and waited 6 months. I contacted them regarding the… Read Full Review

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★☆☆☆☆

“Benenden healthcare”

Written on: 08/07/2015 by 487Shelton (1 review written)

Watch out for Benenden Healthcare. I joined 7 months ago and was told I would receive £30 worth of M&S vouchers but they did not arrive and still haven't arrived. When I phoned they said I wasn't eligable because I missed the sign-up date by a couple of days.  I have just cancelled my direct debit because if they can't keep a promise to send vouchers (which features in all their advertising material) are they going to pay up when I really need them. If you have no intention of sending out… Read Full Review

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Annieema's Comment

Written on: 22/07/2015

Wise move! My husband and I cancelled our membership sadly after 8 years. My husband did received satisfactory treatment of physiotherapy for a bad back some years ago. In April, I required physio for a shoulder injury. RehabWorks contacted me and a telephone assessment took place and emailed exercises on the strength of that interview. Extremely disappointed I was not referred to and seen in person by a physiotherapist. We will never recommend Benenden Healthcare to anyone now.

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Chief106's Comment

Written on: 06/10/2015

You have found out early about this company. Could you imagine if you needed them to help you with a health problem?

A warning to anyone even thinking of joining this outfit, forget it as they will take your money and give you nothing

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★★★★★

“ flexible cystoscopy”

Written on: 27/06/2015 by mavisjane (1 review written)

When arriving at benenden hospital I was greeted such happy friendly staff that put me at ease, as expected I was so nervous wow they where so caring that I was comfortable and chatting to me though my experience which help me relax, The Urological surgeon has given me my life back sleep gardening going out for dinner shopping and enjoying my grandchildren, thank you does not seem enough God bless you, joining benenden health is worth every penny my husband/myself are members… Read Full Review

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★☆☆☆☆

“Waste of money”

Written on: 07/05/2015 by draegon (12 reviews written)

In 2013 one of my spinal discs exploded leaving me with chronic and constant pain, I was unable to walk unaided and could only sit in a chair for a few minutes. I have been unable to work now for 2 years. About a month after this episode, my parents added me to their Benenden policy as they were told that there are no restrictions on pre-existing conditions. Once it was up and running, I used their 24 hour GP service to ask for advice and ask if a second opinion was possible as the surgeon I… Read Full Review

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★☆☆☆☆

“Made situation worse ”

Written on: 01/03/2015 by SoniaHutchinson1981 (1 review written)

Twice now I have tried to actually use the service we have paid for. They have no list of approved consultants, however they have very tight regulations on exactly what qualifications a consultant must have and how they are registered. When it was me that needed treatment I was unable to find anyone that matched the criteria Beneden required. More seriously my son had received an urgent referral for a potentially serious condition, due to local shortages the nhs wait was 18 weeks. Benenden… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 20/02/2015 by JamiyaStout (1 review written)

Benenden healthcare society care is not fit for purpose, I have been paying my subscriptions but when it came down to it in my hour of need Benenden were unhelpful and i was not covered. If you are thinking of subscribing I would first look at their list of what they do not cover as it is extensive, they do not cover cancer treatment!… Read Full Review

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Mrsaev's Comment

Written on: 26/10/2015

I'm glad I found this site, I have been thinking about joining but everything on the Benenden site sound just too good to be true...seems it is. So I'll keep the money in my pocket and trust the NHS in future.

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★★☆☆☆

“What we will not cover.”

Written on: 26/01/2015 by Cook432 (1 review written)

The website is punctuated by what we will not cover but scant on what we will cover. The reason for that has become clear to my wife and I as in actual fact very little is covered. My wife was informed by NHS that an angiogram was needed and we contacted Benenden in order that they help with costs if she went private to speed up the process. They offered £1500 for examination but not treatment however when an angiogram is carried out should the consultant decide a stent is required this is… Read Full Review

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Benendenhealth's Comment

Written on: 02/02/2015

We are sorry to hear that you are disappointed with your experiences of our services. We’d like to look into your case but unfortunately cannot discuss details of your case via this forum. If you’d like us to look into this further, please email or phone us.

Best wishes, benenden health

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★★☆☆☆

“Not fit for purpose in my case”

Written on: 23/12/2014 by djbreview (1 review written)

I sustained an arm injury in September 2014. In December 2014 I was still having trouble using my arm at work overseas. I decided that in my next month leave at home in the UK I would get a doctors referral as soon as possible to see a private consultant. This way when I return to work in January 2015 I may have had some diagnostic work done and be informed as to what is wrong and the best way forward. My father said contact Benenden anyway, they may be able to help despite the short time… Read Full Review

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Benendenhealth's Response to djbreview's Review

Written on: 02/02/2015

We are sorry to hear that you are disappointed with your experiences of our services. We’d like to look into your case but unfortunately cannot discuss details of your case via this forum. If you’d like us to look into this further, please email or phone us.

est wishes, benenden health

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★★★★★

“Thank you Benenden”

Written on: 22/12/2014 by KeelyThorpe259 (1 review written)

I have been a member for over 30 years, but never needed to use it until a few years ago when my children and I required diagnostic scans for a genetic condition. Benenden arranged for these to be carried out a local hospital for us. Then I required a hernia repair which I was told had a high risk of strangulation but the wait for NHS surgery was too long. This was carried out at the Benenden Hospital in Kent. The hospital was amazing - just like going back in time to when the NHS was at its… Read Full Review

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Benendenhealth's Comment

Written on: 02/02/2015

Thank you for your great feedback! We're glad to have been able to assist you.

Best wishes,
the benenden health team

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★★★☆☆

“Going through process”

Written on: 19/12/2014

I am due to see the specialist on Monday and am a bit sceptical after reading some of the reviews. Initially when I called the call centre on the 20th November to chase things they said they had only got as far as the 12th with their mail, it's a good job my condition was not life threatening as my doctor had faxed the referral on the 7th. Then after my notes were passed to Kent I was not contacted within the agreed period and when I chased it, they said they had lost my notes and the medical… Read Full Review

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Benendenhealth's Comment

Written on: 02/02/2015

We are sorry to hear that you are disappointed with your experiences of our services thus far. We hope the case progressed much better. We unfortunately cannot discuss details of your case via this forum but if you’d like us to look into this further, please email or phone us.

Best wishes, benenden health

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★★★★★

“Superb treatment”

Written on: 19/11/2014 by Gravesas78 (1 review written)

Having recently seen a urology consultant followed by a biopsy and inpatient operation at Benenden I cannot overstate how good the experience was. Speedy appointments, wonderful staff and superb patient facilities. I have been a member for 30 years and never needed their services before but now I can honestly say it was worth every penny. Thanks Benenden, you were great! … Read Full Review

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Benendenhealth's Comment

Written on: 02/02/2015

Thank you for your great feedback! We're glad to have been able to assist you.

Best wishes,
the benenden health team

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★☆☆☆☆

“Dissatisfied”

Written on: 02/11/2014 by Meredithfg298 (1 review written)

Have been a member for many many years and dillegently paid my monthly subscription - but Benedon unwilling to help when really needed. Has been a waste of money as far as I am concerned… Read Full Review

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Benendenhealth's Comment

Written on: 05/11/2014

We are sorry to hear that you are disappointed with your experiences of our services. We’d like to look into your case but unfortunately cannot discuss details of your case via this forum. If you’d like us to look into this further, please email or phone us.

Best wishes, benenden health

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Report this review Read 1 Comment
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