Harrington Brooks Reviews - www.harringtonbrooks.co.uk

★★★★★
4.6 / 5
93.6% of users recommend this
  • Quality Of Service

  • Value For Money

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Latest Reviews

★★★★★

“super”

Written on: 07/03/2015 by Nia151 (1 review written)

everything was done very fast,it made my life much easier.Thanks to Harrington Brooks… Read Full Review

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★★★★☆

“Great as an initial place to run to from creditors”

Written on: 06/03/2015 by bubble64 (5 reviews written)

I had a debt management plan set up with HB for a while, on a positive note I will say that it was helpful to get the creditors off my back for a while but where it all started to go pear shaped for me was that the minimum fee of £80 a month was starting to turn into as big a financial headache as what I owed the creditors, sometimes there wouldn't be enough in my account on the day they tried to take the fee so the DD would return then I would get HB contacting me about the payment and at… Read Full Review

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★★★★★

“No nonsense just simple advice and guidance ”

Written on: 04/03/2015

Fears contacted by hb last month the person I dealt with helped me get my debts into one manageable payment per month .... Also was very good at keep me updated .. Very friendly service thank hb… Read Full Review

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★★★★★

“simply zee best”

Written on: 04/03/2015 by Harrison31 (1 review written)

I will recommend harringtonbrooks to anyone who has been made redundant and struggling with there finances harrington brooks team is a star the team has vast experience both in the office and in life in general they will support you guide you and even share there personal opinions of life challenges all of us are bond to encounter once in a lifetime it is worse still when u think ur up the ladder and u disintegrate down to nobody last but not least when all the so call friends are gone… Read Full Review

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★★★★★

“I found using harrinton Brooks very helpful and has...”

Written on: 04/03/2015 by Reedn274 (1 review written)

I found using harrinton Brooks very helpful and has given me a chance to sort out out dept using a reasonable payment plan in which I am more than happy with… Read Full Review

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★★★★★

“Save me money in settling my debts”

Written on: 17/02/2015 by Alberta101 (1 review written)

Harrington Brooks has been brilliant in helping out my debts. They been sympathetic and supportive throughout the period of my debt. The settlement made everything ver clear and also prepared me through every step. Special thanks to the guy from settlements who literally kept my mind at ease through out this time. He reassured me without creating any over blown expectation. He manage to Save me a nice lump sum in the settlement to allow me kick start my life again… Read Full Review

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★★★★★

“Outstanding friendly and helpful”

Written on: 02/02/2015 by wzChilders263 (1 review written)

I feel Harrington Brooks offer a great service and the staff are helpful and very understanding and never judge you. I felt that no matter how hard it may be to see the light at the end of the tunnel the staff encourage you to be positive and help and support you throughout the process. I left after being offered a brighter picture by a rival but was let down by the false promises and had to come back with my tail between my legs but Harrington Brooks helped me and never judged me so all I can… Read Full Review

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★★★★★

“The best, most honest debt management company”

Written on: 29/01/2015 by Brodya65 (1 review written)

I had dealt with a debt management plan previously but changed to Harrington Brooks about 12 months ago. They have dealt with my debts on my behalf professionally and kept me informed every month - each time detailing what I have paid, what I still owe and how long it will take to pay off. When I have telephoned for help of any kind they have always been helpful and honest (even when that meant they would not be making any money) they encouraged me to settle my account directly when the time… Read Full Review

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★★★★★

“Takes the stress out of debt payments”

Written on: 28/01/2015

I have been a client of Harrington Brooks for almost 6 years and now I am finally free from debt. Harrington Brooks consolidated all my debts into one affordable monthly payment based on my circumstances. I would recommend Harrington Brook to anyone. Polite friendly staff. Excellent service. Creditors would phone me asking for payments that I couldnt afford, but after I joined Harrington Brooks the creditors gradually stopped phoning me and left me to carry out my agreed monthly payment… Read Full Review

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★★★★★

“Breath of fresh air”

Written on: 26/01/2015 by Roth154 (1 review written)

Come across harring brooks when I was looking for yet another credit card I was put in contact with member of staff and showed that there is a way to go with out looking to get my self further down the hole that I found myself in it is been runing for a month and I fill better all ready and the Leander have stop interest on the loan well done harring brooks… Read Full Review

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★★★☆☆

“Administration Assistance Failure”

Written on: 23/01/2015 by Cohend453 (1 review written)

overall I have had favorable service. However, recently I was contacted by an administrator that I have a refund coming back to me from my shoppers accounts (2) and that the check would be sent directly to me. I have not received it to this date January23 2015...I called-reported to Harrington Brooks and I was told being that the check would be sent to me .. that I need to call the check issuers. I pay a monthly administration fee for my account to be handled...whether positive or… Read Full Review

Peterjkelly's Comment

Written on: 24/01/2015

Dear Sir / Madam

Thanks for taking the time to review us.
It is our aim to give the highest standard of service to all customers at every stage of their plan.

While I'm not able to identify your case from this review; I understand how this delay must be frustrating you.

However; we have service level agreements with creditors whereby they must respond to our requests for information or action within a certain time. This can be a week or more.

Some creditors tend to deal with direct requests from their customers sooner than through an intermediary like ourselves. So It's not like we were asking you to negotiate your payments to them - it's you asking them to make payments of money owed to you; for the sake of saving you time.

That's my understand of the issue you have raised.

If this was not explained to you like this; we applogise for making it sound as if, as you say, you were being given the run around.

If the issue is not resolved to your complete satisfaction - contact customer support and cite this review and the response I have given.

with kind regards
Peter Kelly
Harrington Brooks


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★★★★★

“Helpful, professional, knowledgable”

Written on: 23/01/2015 by obShoemaker98 (1 review written)

At the end of 2013 , I made a bad mistake and took out a pay day loan, I then took another and found myself spiralling out of control and making only a dent paying of monthly fees due to the huge interest. I made contact with Harrison brooks and I was highly impressed with their professionalism and set up a manageable plan. After one year making affordable payments , removing the stress from my shoulders I am now debt free. They were in regular contact with myself and creditors and acted… Read Full Review

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★★★★★

“Great service”

Written on: 18/01/2015 by 359Schwartz (1 review written)

I started my payment plan five years ago as I was in trouble financially and couldn't manage my debt. Throughout the whole process HB have been professional and compassionate about my situation. Sometimes the payments have been hard to manage but HB have allowed me to miss a payment then catch up later. I really felt they were on my side and working for me, instead of working for the companies I owed money to. My plan has finished now, and I would have no hesitation in recommending HB to… Read Full Review

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★★★★★

“Best company and they really care for ur needs ;) ”

Written on: 16/01/2015 by fxFaulkner221 (1 review written)

great company they made me feel fantasick about my self and i dont feel like ive got to berry my head in the sand no more… Read Full Review

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★★★★★

“Great Service”

Written on: 13/01/2015 by caroline2530 (1 review written)

We are very pleased with the support we have had from everyone at Harrington Brooks. They dealt with everything from start to finish from negotiating with our creditors to helping us sort out our finances. Always were kept up to date how things were going & sent monthly statements to show us exactly who was being paid & when. We also received phone calls to ask how we were doing which also re-assured us. We are finally sorting out our debt & we couldnt have done it without the help. Thank you… Read Full Review

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★★★★☆

“Yes I like the way you keep informed . Also the worry...”

Written on: 11/01/2015 by Tierneyjj126 (1 review written)

Yes I like the way you keep informed . Also the worry taken out my Hands not having to deal with creditors… Read Full Review

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★☆☆☆☆

“Absolutly Shocking!”

Written on: 08/01/2015 by Graham305 (1 review written)

Awful experience with this company, no communication between us what so ever! called me at the most unreasonable times when asked not to and then as not able to call back closes my account without my authority! absolutely disgusted!… Read Full Review

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★★★★★

“Great”

Written on: 07/01/2015 by LizethKenny10 (1 review written)

We like this company as there not putting pressure on us we sort out the payment and they sort out our creditors that's the way it should be… Read Full Review

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★★★☆☆

“I believe the calls and emails should be monitored....”

Written on: 20/12/2014 by Grayqm392 (1 review written)

I believe the calls and emails should be monitored. Received more correspondence from yourselves. When you work and still recurve calls when you are informed of best times to contact. Also communication between yourselves I speak to a different person each time and they do not know why I have been contacted. Crazy… Read Full Review

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★★☆☆☆

“Final payment date extended ”

Written on: 19/12/2014 by Coleman382 (1 review written)

After receiving a yearly report on payments (made in full)I found that the final payment date had extended by more than 2 years more than I was anticipating ,phoned up and was given the brush off by the advisor basically saying that they had the wrong figures from the start of the plan (2 and a half years into it) waiting for an up to date figures list as this is written … Read Full Review

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