Harrington Brooks Reviews - www.harringtonbrooks.co.uk

★★★★★
4.6 / 5
94% of users recommend this
  • Quality Of Service

  • Value For Money

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Latest Reviews

★★★★★

“The best, most honest debt management company”

Written on: 29/01/2015 by Brodya65 (1 review written)

I had dealt with a debt management plan previously but changed to Harrington Brooks about 12 months ago. They have dealt with my debts on my behalf professionally and kept me informed every month - each time detailing what I have paid, what I still owe and how long it will take to pay off. When I have telephoned for help of any kind they have always been helpful and honest (even when that meant they would not be making any money) they encouraged me to settle my account directly when the time… Read Full Review

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★★★★★

“Takes the stress out of debt payments”

Written on: 28/01/2015

I have been a client of Harrington Brooks for almost 6 years and now I am finally free from debt. Harrington Brooks consolidated all my debts into one affordable monthly payment based on my circumstances. I would recommend Harrington Brook to anyone. Polite friendly staff. Excellent service. Creditors would phone me asking for payments that I couldnt afford, but after I joined Harrington Brooks the creditors gradually stopped phoning me and left me to carry out my agreed monthly payment… Read Full Review

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★★★★★

“Breath of fresh air”

Written on: 26/01/2015 by Roth154 (1 review written)

Come across harring brooks when I was looking for yet another credit card I was put in contact with member of staff and showed that there is a way to go with out looking to get my self further down the hole that I found myself in it is been runing for a month and I fill better all ready and the Leander have stop interest on the loan well done harring brooks… Read Full Review

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★★★☆☆

“Administration Assistance Failure”

Written on: 23/01/2015 by Cohend453 (1 review written)

overall I have had favorable service. However, recently I was contacted by an administrator that I have a refund coming back to me from my shoppers accounts (2) and that the check would be sent directly to me. I have not received it to this date January23 2015...I called-reported to Harrington Brooks and I was told being that the check would be sent to me .. that I need to call the check issuers. I pay a monthly administration fee for my account to be handled...whether positive or… Read Full Review

Peterjkelly's Comment

Written on: 24/01/2015

Dear Sir / Madam

Thanks for taking the time to review us.
It is our aim to give the highest standard of service to all customers at every stage of their plan.

While I'm not able to identify your case from this review; I understand how this delay must be frustrating you.

However; we have service level agreements with creditors whereby they must respond to our requests for information or action within a certain time. This can be a week or more.

Some creditors tend to deal with direct requests from their customers sooner than through an intermediary like ourselves. So It's not like we were asking you to negotiate your payments to them - it's you asking them to make payments of money owed to you; for the sake of saving you time.

That's my understand of the issue you have raised.

If this was not explained to you like this when we applogise for making it sound as if, as you say, being given the run around.

If this is not resolves to your complete satisfaction - but contact customer support and cite this review and the response I have given.

with kind regards
Peter Kelly
Harrington Brooks

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★★★★★

“Helpful, professional, knowledgable”

Written on: 23/01/2015 by obShoemaker98 (1 review written)

At the end of 2013 , I made a bad mistake and took out a pay day loan, I then took another and found myself spiralling out of control and making only a dent paying of monthly fees due to the huge interest. I made contact with Harrison brooks and I was highly impressed with their professionalism and set up a manageable plan. After one year making affordable payments , removing the stress from my shoulders I am now debt free. They were in regular contact with myself and creditors and acted… Read Full Review

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★★★★★

“Great service”

Written on: 18/01/2015 by 359Schwartz (1 review written)

I started my payment plan five years ago as I was in trouble financially and couldn't manage my debt. Throughout the whole process HB have been professional and compassionate about my situation. Sometimes the payments have been hard to manage but HB have allowed me to miss a payment then catch up later. I really felt they were on my side and working for me, instead of working for the companies I owed money to. My plan has finished now, and I would have no hesitation in recommending HB to… Read Full Review

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★★★★★

“Best company and they really care for ur needs ;) ”

Written on: 16/01/2015 by fxFaulkner221 (1 review written)

great company they made me feel fantasick about my self and i dont feel like ive got to berry my head in the sand no more… Read Full Review

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★★★★★

“Great Service”

Written on: 13/01/2015 by caroline2530 (1 review written)

We are very pleased with the support we have had from everyone at Harrington Brooks. They dealt with everything from start to finish from negotiating with our creditors to helping us sort out our finances. Always were kept up to date how things were going & sent monthly statements to show us exactly who was being paid & when. We also received phone calls to ask how we were doing which also re-assured us. We are finally sorting out our debt & we couldnt have done it without the help. Thank you… Read Full Review

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★★★★☆

“Yes I like the way you keep informed . Also the worry...”

Written on: 11/01/2015 by Tierneyjj126 (1 review written)

Yes I like the way you keep informed . Also the worry taken out my Hands not having to deal with creditors… Read Full Review

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★☆☆☆☆

“Absolutly Shocking!”

Written on: 08/01/2015 by Graham305 (1 review written)

Awful experience with this company, no communication between us what so ever! called me at the most unreasonable times when asked not to and then as not able to call back closes my account without my authority! absolutely disgusted!… Read Full Review

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★★★★★

“Great”

Written on: 07/01/2015 by LizethKenny10 (1 review written)

We like this company as there not putting pressure on us we sort out the payment and they sort out our creditors that's the way it should be… Read Full Review

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★★★☆☆

“I believe the calls and emails should be monitored....”

Written on: 20/12/2014 by Grayqm392 (1 review written)

I believe the calls and emails should be monitored. Received more correspondence from yourselves. When you work and still recurve calls when you are informed of best times to contact. Also communication between yourselves I speak to a different person each time and they do not know why I have been contacted. Crazy… Read Full Review

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★★☆☆☆

“Final payment date extended ”

Written on: 19/12/2014 by Coleman382 (1 review written)

After receiving a yearly report on payments (made in full)I found that the final payment date had extended by more than 2 years more than I was anticipating ,phoned up and was given the brush off by the advisor basically saying that they had the wrong figures from the start of the plan (2 and a half years into it) waiting for an up to date figures list as this is written … Read Full Review

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★★★☆☆

“The idebt plan is good for the most part, however if...”

Written on: 18/12/2014

The idebt plan is good for the most part, however if an offer is first declined by a creditor HB are slow in following up with second offers, on the whole the process of starting the plan and getting it going seems to take a quite some time. But it's a good service once fully set up. HB are also not good at respecting your preferred method of communication and often call during hours you have requested they don't ie working hours despite numerous requests not to… Read Full Review

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★★★☆☆

“On the whole I have been very pleased with the service...”

Written on: 18/12/2014 by Izaiahs321 (1 review written)

On the whole I have been very pleased with the service Harrington Brooks have provided. It was a slow start which involved me making a lot of phone calls, but once all my creditors had eventually been contacted and replied it all has been running very smoothly.....Up until this week, when I discovered Harrington Brooks had stopped paying one of them in 2011 (I admit I should of checked my statements more often, but I had had no letters to say they had not been paid)! Once I realised this… Read Full Review

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★★★☆☆

“could be better - could be worse”

Written on: 14/12/2014 by chrslmb (1 review written)

Undoubtedly, the HB service saved my neck, but they aren't the only people providing this service, and other people probably do it better. Their communication is very poor, nobody ever seems to know what their colleagues are doing, and some of their account management is sloppy at best and negligent at worst. Having said that, they did help me recover from a catastrophic financial situation, but I suspect that other people could have done this better. … Read Full Review

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★★★★☆

“light at the end of the tunnel....”

Written on: 28/11/2014

After a nasty split with partner my financial situation was dire to say the least.... Store cards, loans, credit cards all chasing me for money I simply could not find. As I wasn't confident enough to deal with the creditors direct I was advised that the best solution for me would be to entrust a third party to act on my behalf. I approached Harrington Brooks who were extremely helpful and sympathetic to my predicament. The young lady who took my initial call was lovely - and she talked me… Read Full Review

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★★★★☆

“Back on track with Harrington Brooks”

Written on: 10/11/2014 by 23O'Leary (1 review written)

After getting myself into a mess with payday loans, Special thanks to Customer advisor's who listened, helped me to clear my debts at a rate I could afford… Read Full Review

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★★★★☆

“Excellent Service and Advice”

Written on: 03/11/2014

I was nervous of getting in touch with someone about my financial mess but once the first contact had been made I felt as though I wasn't alone anymore to deal with everything myself. The staff explained the options available and didn't judge me at all. I now have a manageable budget and know that when creditors harrass me I only have to get in touch with the helpful staff at Harrington Brooks and they deal with it. I just wish I had asked for help sooner… Read Full Review

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★★★★★

“iva service review”

Written on: 02/11/2014

a brilliant service helped me at a time when no one else would, gave me hope and also restored my ability to sleep. was kept up to date given options and understood what was going on. it was sometimes difficult to get through to you but to be honest most things could be done online. I liked the fact I would be debt free and how long this would take me also you kept in touch with me to ensure I was still ok with payments and I also liked the texts to remind me when a payment would be taken and… Read Full Review

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