capital one bank reviews | Watch This Item.

Average Ratings
Customer Service4.5/10 Based on 1 rating
Telephone Banking4.5/10 Based on 1 rating
Internet Banking4.5/10 Based on 1 rating
Cash Point Facility0.5/10 Based on 1 rating
Overall rating4/10
50% Recommended1 out of 2 Reviews
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2- Capital One Bank Reviews

  • Full review by
    Guest.
    on 12th Jun 2009


    User Rating : 0
    Respect : 0

    Good Points: NIL

    Bad Points: a Company not to trust

    General comments: I applied for a Cap One credit card last year to help with my credit rating - help? it made it worse. I was accepted for the card and used it regularly and paid the required amount each month towards the £200 card limit, I became unemployed at the beginning of this year and activated my payment protection plan that they advised me to take when I applied for the card - no problem I am covered? Wrong, although in theory I am covered through AXA Insurance I am now almost £100 in arrears. AXA take so long to sort out the PPI that Cap One add defaults each month and then several months along they inform me that I was suppose to pay it each month until the PPI is calculated through AXA Insurance - the defaults were eventually removed but my £200 card limit it is now almost a £300 balance on a card I have not used. I have contacted their Executive Office in England and even their CEO in USA but still nothing has been done to restore my faith in Cap One - I had several letters from them threatening court action and that I would need to pay it in total plus court charges and extra - extra what? I have now raised court action against them for the extra £100 added to my account and for the stress and verbal abuse I get from their office in the Philippines demanding payment and of course they will have to pay the court fees. I reminded them that their company had previously been fined £175.000 in 2007 because of falsely sold PPI? Customer Service is obviously not something they are trained in - I was always taught that the customer is what keeps us in a job? It will cost them a lot more in court fees than it would to reduce the false amount they have added to my account. If I knew then what I know now about Cap One I would never have taken their credit card.
    Guest's review and ratings     | 350 words

  • Review by
    kostas25 Rank: Lance Corporal
    on 23rd Oct 2008


    User Rating : 8
    Respect : 0

    When I first joined Capital One bank there was no direct download link for MS Money, I suggested they should have one and some time later it was available for Money and Quicken Have used them for at least one year now. When I have needed information they have been most helpful on the phone. No waiting. Free family travel insurance with my world platinum MasterCard. Download statement to MS money. Free anti credit theft information. 1 % cash back on all purchases. I have had no problems during th ...
    kostas25's full review     | 114 words


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