Viator Airport Transfer Reviews - www.viator.com

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★★☆☆☆
2.0 / 5
18% of users recommend this
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Latest Reviews

★☆☆☆☆

“Viator transportation is the worst I've ever used”

Written on: 28/06/2014 by roylaunik (1 review written)

I paid $117.00 for a private pick up at Charles deGaulle airport in France, for my daughter who was arriving from the US for a 4 week study abroad program. I opted to use this service in order to provide an easy and reliable transport to her dorm. Viator contracted with Paris Shuttle. They were supposed to pick her up outside of Customs, but didn't show. Phone calls to the company went unanswered. Finally, a friendly airport personnel helped my daughter contact Paris Shuttle, and they arrived… Read Full Review

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★☆☆☆☆

“Don't use them”

Written on: 22/10/2013 by Susan7760 (1 review written)

This service at Las Vegas airport is a joke. It's cheaper to take a cab. It took about 45 minutes before the shuttle even showed up at the airport to take us to our hotels. It made about 7 stops. I finally made it to my hotel about an hour and a half after my plane landed. It cost me more to take the shuttle than a cab. I also left a trench coat in the back of the shuttle, called and was told they would check into it and call me back. That was four days ago. I tried to call them as soon… Read Full Review

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★☆☆☆☆

“Yellow cab are better and cheaper!”

Written on: 01/05/2013

I reserved a private transport from newark to manhattan I waited for 20 minutes ,called 3 times. I paid 48 euros (55 american dollars viator) and the driver asked for 26 dollars more for the peage when we arrived at the hotel! And tip Too expensive Really… Read Full Review

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★☆☆☆☆

“Viator Paris Shuttle, Terrible!”

Written on: 09/07/2012

We found this service on Paris Insiders Guide. This website is powere by viator and the company they've partnered up with is Paris Shuttle. We pre-paid for this service. We phoned them a total of 4 times at the airport in an hour because they kept telling us to wait. The driver arrived after our 4th call, he had no sign with our names on it, took another hour to pick others up. Even though we were first on, we were last off and the whole ordeal took 4 hours. I got duped by their viator… Read Full Review

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★★☆☆☆

“ Paid Viator £54.16 in advance for transfer from...”

Written on: 08/02/2011

Paid Viator £54.16 in advance for transfer from Dubai airport to the cruise ship terminal for four people. The representative was there to meet us although our flight had been delayed by an hour. It was 1.30am in the morning and the roads were not busy. On our return we used a large taxi from the port to the aiport. It was late morning and the traffic was very busy,however the fare was less than £11. Due to the huge difference in the cost I would not use this service again… Read Full Review

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★★★★☆

“Excellent service provided.Thanks..”

Written on: 02/09/2010

Excellent service provided.Thanks… Read Full Review

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★☆☆☆☆

“Do not ever use VIATOR Tour shuttle service in Rome....”

Written on: 28/07/2010

Do not ever use VIATOR Tour shuttle service in Rome. You pay in advance but they do not show up at the airport.
We waited for 1,5 hrs in the hope they would finally pick us up. We asked all travel services at the airport if they knew them, no one did. They were not reachable by phone or in person.
Back in Holland we tried to get our money back but they told us we had to come to their office in Rome… Read Full Review

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★☆☆☆☆

“Booked car transfer from Airport to Lisbon city Hotel...”

Written on: 10/06/2010

Booked car transfer from Airport to Lisbon city Hotel Portugal. The transfer was 5 minutes late but we stood next to our name taped to the rail until someone arrived. The drive to the hotel was 15 minutes. The driver never spoke and read the paper at the stop lights! Had booked for return transfer to the airport and no one came for us!! Frantically tried to ring the local number and the emergency number with no answer. Hotel receptionist tried also with no luck. Called a taxi and made it… Read Full Review

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★★★★★

“We had a holiday in Egypt at the resort of hurgada,...”

Written on: 03/11/2009

We had a holiday in Egypt at the resort of hurgada, when we arrived at the terminal in Egypt the 1st person we saw was a rep from Viator with a board with our name on it, when we made ourselves known to him he promptly ushered us through the red tape and escorted us to our transport which was a fairly new taxi, on our journey to the hotel the rep was quite chatty telling us about various sights to visit. Upon arrival at our hotel we thanked him and offered him a tip to which he declined and… Read Full Review

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★★★★★

“Our plane from Rome to Dubai was more than 2 hrs late...”

Written on: 15/08/2008 by joseph caltagirone (1 review written)

Our plane from Rome to Dubai was more than 2 hrs late yet the representative from Viatour was there to greet us at 2am - fantastic service and efficiency. I will definitely use Viator for future airport transfers… Read Full Review

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☆☆☆☆☆

“Booked airport transfer from Lisbon airport. Nobody...”

Written on: 04/06/2008 by baang (1 review written)

Booked airport transfer from Lisbon airport. Nobody was at the airport as promised. Tried desperately to phone numbers given on voucher. Nobody was available at the other end. Had to make my own way to the hotel. Contacted Viator, who said they would investigate, but till date have not come back with a refund. Very arrogant and uncourteous on phone. I would never use Viator again. They are more hassle than anything else… Read Full Review

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