This kitchen is less than a year old and is swelling as not resistant to normal kitchen moisture! It started with the clad on panels beside the extractor hood on lower edges which swell and retract slightly during cooking even though the extractor is always on when cooking and takes the steam outside not recirculating. Now the doors are swelling at the joints too! They sent out someone to check and he took moisture level reading and it is low but says that they won't replace them! So they are really saying that it won't stand up to normal kitchen use! Sold under false pretences! Unfit for normal kitchen use!

In store design element seemed to be fine. Went for country living so slightly more pricey. Kitchen installation began and fitter realised there were too many plinths (2 too many) and not enough cornice. Homebase agreed to send out more cornice because they come in shorter lengths than the designer thought so it was their fault. Said no refund could be given on the plinths. Was told the cornice coming today... I called this morning to confirm, they confirmed. Family member waited for delivery from 11:15 to 15:00 when I received a voice mail saying cornice would be arriving tomorrow. No further explanation. Had to re arrange work to be in the house tomorrow for delivery. The customer service is poor...as is the design service. I'm left with 2 x 3.6m plinths that I have paid for but have no need for. Wish I'd gone to Wren

Unfortunately my overall experience with purchasing a kitchen from Homebase has not been a good one and with hindsight I would have gone somewhere else. Pros - The original person I spoke to was very responsive and provided on the face of it a good service. The plan and measurements were good. - The kitchen units are very good quality Cons - they furloughed the designer I was dealing with mid way through my order being processed, didn’t tell me and ignored my emails to him via an info@ address. Eventually got through to the branch by phone and then had to deal with an utterly inept and overly defensive manager. - unfair terms and conditions which are even more unfair in light of the current pandemic. Don’t expect HB to win a CSR for flexibility during Covid-19 award any time soon! My advice is do not agree to or sign their conditions unless you have plenty of space to unpack and can check and store all the units (and appliances, accessories etc) safely until a fitter can start work. The conditions state you shouldn’t book a contractor to fit the kitchen until you have received all the units and have checked all are correct and not damaged. This is of course to protect Homebase and puts the customer at a disadvantage. Unless you’re lucky and can book a fitter at short notice or have the space to store large bulky units and appliances for likely a few weeks, can unpack heavy/large packages yourself, can move everything inside your house on your own or with other household members, forget it - the delivery guys won’t bring anything inside for you because of Covid and Homebase just want to prevent claims for extra costs due to fitting delays if they don’t do something right. - conversely to the above, if you don’t receive everything or receive damaged items they impose a term that in order for them to resolve this for you, you have to notify them within 7 days. As most people will need a fitter to help unpack these large bulky items and many issues will not come to light until units etc are actually being fitted, this also puts the customer at a complete disadvantage. This term also flies in the face of the Consumer Rights Act which states 30 days. - Homebase took 3 times as long to arrange delivery of appliances than other suppliers e.g. AO - there was a delay with one of my appliances and a delivery was arranged for it to arrive 10 days after the units were delivered further inhibiting me being able to book a fitter. - if something goes wrong they’re inept, unconcerned and like to quote their Ts and Cs at you as though it’s your fault. - no installation instructions arrive with the units to help the fitter. Requests for these go unanswered. Update: received this response from the unit supplier Country Living kitchens on having some sort of fitting guide/instructions: “ Unfortunately we don't offer any fitting instructions as Homebase recommend accredited installers to fit the kitchens” I’ve now asked Country Living Kitchens and Homebase what accreditation/s they recommend customers make sure their installers have, because as far as professionals have advised me, a kitchen installers accreditation appears to be something they’ve just made up... and has not been mentioned or highlighted in the purchasing process before now... Looking on their website HB offer a fitting service and they’ve partnered with an installation company but they very clearly do not recommend it over you hiring any fitter you like or even doing it yourself. Partnering with an organisation and offering a fitting service via a partner as an option is not accreditation! Country Living Kitchens customer service and support is therefore as non existent as that of HB - side panels are too long - and a different colour to the cabinet doors as were the cornices and pelmets. - cabinet door are too small for the carcasses Overall not worth it, buy elsewhere.

After only a year I can see the carcasses looking tired. Nothing wrong with the doors and worksurface but deeply regret having Homebase carcasses. Chipping, scratching and tatty looking like I have never known with any other kitchen I have had before. Very poor quality. Avoid.

I paid out for a Schreiber kitchen from Homebase, little did I know that Shribier had sold out to Homebase. I believed I would be getting a quality product. Haha. After four years some of the base units have started to blow, I have painted units. I was told that I could clean them with any product that did not contain bleach. Rubbish, you can only clean them with soapy water and dry immediately. I have for the past six months been in dispute with Homebase over this, all they say is you must have left moisture on the units and won't replace them. They also said a side panel had warped as I had cleaned the floor with my steamer or whizz mop, heavens forbid clean a kitchen floor. When the salesperson sold me the kitchen he said Schreiber gave a twenty year guarantee the only thing is the Homebase guarantee as theirs, states no cover for wear and tear, that is a joke in itself, in other words they guarantee zero. Avoid Homebase kitchens at all costs otherwise like me you will be fighting to try to get your kitchen put right. How can a Company offer a five year guarantee and then obsolete the product after 3 years. I believe this is why I am having major problems with them.

I have been advised by a member of staff that even though I have all the purchase documents the 10year guarantee doesn't cover me. The kitchen was installed 2011 and I purchased the property 2015. The issue is that the foil wrap has come away from the MDF board on the doors.

Had a kitchen fitted in Feb 2016, we still have problems now from worktops bubbling up to pipes leaking to doors getting some sort of marks on them etc etc... it has not been a great experience with them. The workmanship was very poor, I've had to finish some of the work off myself because of waiting for somebody from Home-based to come round. The aftersales is very poor too.. as soon as they have your money they don't wanna know! A total shambles if you ask me and I wouldn't recommend them to anybody

I recently bought a kitchen from Homebase. The units themselves turned out to be fine - a normal mid-price range kitchen that the builder found easy to install. There's not much between Wickes, Howdens, Homebase, Ikea, etc. in this respect. Homebase, however, distinguished itself in other respects. First of all, there's a 4-6 week lead time on kitchens. This doesn't seem such a bad thing if you plan in advance. But beware! If you decide to change anything and need to order another unit, you'll have to made a new order and wait another 4-6 weeks for that single unit, or door, or whatever. Second, the stores are chronically understaffed. Homebase might look slightly cheaper than other shops, but you'll pay in waiting time. Don't expect to spend less than an hour to check some simple issue, and placing an order will probably take half a day. The same goes for their call centres - expect to be on the phone for hours. And the staff themselves are very poorly trained. I found some friendly staff in my local store in Acton, but, but the third visit, I was showing them how to use the computer design software and place an order. This contributed to the delays, as so many details had to be checked with managers, or head-office, etc. Third, don't expect to get the units that you ordered. I know that kitchen shops are famous for making mistakes with orders, but I actually can't understand how Homebase is still in business given the total incompetence we witnessed. They managed not to deliver half a dozen items (including one of the base units) and, instead, gave us a whole bunch of other stuff that was quite a pain to get rid of. Seeing how inefficient their order process is - the design staff literally have to copy item codes out of a catalogue - I'm not surprised by the high number of mistakes. Fourth, Homebase are really tight when it comes to returns: i.e. if you want to change an item, you can't. You just have to re-order and pay full price, probably without the discount that you had initially. And if Homebase makes a mistake, you'll have to argue your case very strongly for them to change the item. I've only bought one kitchen in my life, so I can't compare Homebase to other companies. But I hope never to deal with their kitchen department again.

Ordered a Hygena kitchen from Homebase,Purley Way on 3 August.Design ordering & original delivery process great. Was ready to provide a 5* review. Sadly it all then went horribly wrong! Delivery arrived 8 Sept but discovered store ordered wrong corner cabinet & dwasher door.Took 3 days to get things moving-no response to original call to Hbase. So contacted supplier direct who needed email and photo to check details then referred me back to Hbase! Monday 12 Sept spoke w Hbase who apologised and re-ordered promising to fast track replacements. At this stage I cld still be considered a satisfied customer. 26 Sept nothing received so chased Hbase,advised delivery wld be 7 Oct!! Some fast track! Chased up delivery 10 Oct and again 14 Oct. Told delivery wld now be 20 Oct. Immediately called contact and left message saying not acceptable-please call me-had already left several messages asking for call, me as had fitter but they don't seem to like to use the phone!! Got email in response to my call same day to say oh! items were in store, had been delivered(10 Oct)so were ready for collection.Wonder how long it wld have taken to let me know if I had not chased this(twice)and why they said del wld be 20 Oct?? Still I remained positive this saga wld soon be over. Imagine my reaction when we opened the boxes to find...they had again ordered the wrong cupboard! Another apology and "we will fast track it and let me know del date over the wkend". 17 Oct I am advised del will be 2 Nov!!! My idea of 'fast' is clearly different to theirs! Obviously not acceptable. Currently waiting for a) a better del date and b) a call from Manager who so far has not had the courtesy to contact me during any of this. At this rate I will be lucky if I have my kitchen finished by Xmas. Tilers and decorating still on hold because of Homebase's inefficiencies and rubbish delivery systems. BTW find it odd that my fitter managed to get several additional panels for kitchen from supplier via Hbase during this time in a couple of days on 2 occasions!? Still why shld they care they got their money up front so have proved that customers are not important to them. They have made what was initially an exciting project into a complete nightmare and made me realise it's not worth having work done :(

I've given an overall rating of 2 stars as the Odina product is very good, however, the after sales service I have received is probably the worst I have ever encountered and deserves zero stars. The installation date was delayed by 3 weeks. I was not advised of the delay and had therefore packed up everything from the old kitchen and ended up living out of boxes for 3 weeks. The installation generally went well but there were several remedial items outstanding. I've had many remedial items ordered incorrectly on several occasions -incorrect cabinet lights, wrong door for oven housing as well as incorrect panels. The waiting time for an installer to carry out remedial work has been weeks and one installer damaged decoration on 2 walls It's now over 6 months since the kitchen was fitted and I'm still waiting for the remedial work to be completed.

Order placed 4/2/16 at Ipswich Homebase. Installation agreed 9/5/16. One set of wall tiles out of three unavailable. Installer had gone to collect but alternative also not available,bearing in mind the tiles had been ordered 3 months previous. I had to resource alternative tiles from another branch and travel 60 mile round trip to purchase. ( Refunded ) I am still waiting for agreed compensation for fuel costs from Homebase. One drawer handle had broken screw and to conseal this the installer used a dab of silicone sealant to fix one side. I had to ask for new handle and fit it myself. The installer managed to lose a screw from one electrical socket and told us we had plenty of spare screws. Again I fixed myself. Damaged cupboard cladding during install, put in join. Unprofessional. Stained wall tile, still waiting for installer to replace tile. Installer made enormous mess when tiling. Don,t be taken in by the rubbish about awards and accreditations on the paperwork. All they want is your money up front and then forget the quality.

Purchased from Irvine branch. Delivery on promised date but not all there. Had to wait 10 days for the correct unit to come . The worst thing is that the plans that they give you are woefully incomplete, but I bet if you get their fitters to do it, they would have the better plans that are available. I have seen these plans when questioned the design , but was told they didn't exist. Please make sure you get all the plans there are.

Had a Schreiber kitchen fitted March 2015 already had to have plinth replaced as had peeled now find one of the panel either side of oven also peeling when contacted Homebase told as it's after 30 day checking period wee would not be able to replace this item this kitchen is supposed to have a fifteen year guarantee do not touch Schreiber or Homebase I have stone worktops and glass splashbacks so this will be a nightmare to fix I had a Magnet kitchen for 20 years great quality and thought schreiber was also quality how wrong I was

The kitchen itself is nice, largely because I actually designed it myself, not the Homebase team. The fitting was subcontracted by Homebase to a fitter who was very good but would have fitted the kitchen for a fraction of the price if I had approached him directly. I paid him extra to adapt two of the units so that they would fit correctly. Some of the fittings (taps, one of the sinks, and two counter tops) which they supplied were inappropriate and I had to return them and source more appropriate goods myself. Homebase took ages to refund the cost of these fittings. I had to keep hounding them until they did. Now, just four years later, I approached Homebase to buy replacement tubes for the fluorescent lights over the counters as some of them have fused but they were most unhelpful telling me that the lights are now 'discontinued' and advising me to buy alternative replacements. I examined the fittings and found the manufacturer's website. Even though the factory is in Denmark, the Danish company responded to my email (in English) within hours telling me how to source replacement tubes which I have since bought on Amazon. I would not buy a Homebase kitchen again.

Ordered hyena kitchen from Homebase initial date for delivery was moved for another week. When stuff delivered, fitting started by our own joiner not from Homebase as review were really bad.day 1 one single whole unit missing, day 2 found out that a 600 unit door cannot be found, so was reordered then.We were charge for a ghost unit that's not even the measurement of our kitchen, then hinges are not right for the cupboard doors so our joiner can't fit them. From God knows what's missing on.the 3rd day of fitting.

Mr Grumpy came to fit the kitchen last June. He barely spoke the whole time and after the first day left a youngster doing eveything himself. It took 3 weeks on and off to complete without tiling which we did ourselves and had to get plasterers in because the walls were a mess. It was so expensive we decided to keep our old washing machine but unfortunately it broke down before christmas. when the new one arrived today the fitters were unable to connect it because a fitted dishwasher was blocking the way for the pipe. They said we have to remove the fitted dishwasher to replace the washing machine! How crazy is that? The fitting cost as much as the kitchen itself! The kitchen itself it OK, its just the fitter that was the problem. We would have got our own fitter if we had realised what he was like.

Full comments reserved until our kitchen installation is completed. So far we have had a bad experience both with Homebase and their installer.