Homebase Kitchens Reviews

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Homebase Kitchens

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Latest Reviews

★☆☆☆☆

“Never again”

Written on: 24/06/2016 by Pat1212 (1 review written)

Sales people fine Product ok Fitting ok Problem sink too small loads if hassle waitined 4 months approx they replaced the sink. Now the sink gurgles for an hour after dishwasher or if water goes down the sink now I've got to send for them agsin. Absolutely sick of the hassle the phone calls the calls never returned… Read Full Review

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Designer01's Response to Pat1212's Review

Written on: 24/06/2016

Was this kitchen fitted by Homebase?

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★★★★★

“Excellent product and service”

Written on: 20/06/2016 by DerekandKath (1 review written)

The installation of a new Hygena kitchen arranged through your Honiton store has just been completed. We have nothing but praise for the whole experience,locally,centrally in advising us throughout, and finally the installation which we arranged through the store. Thanks … Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 18/06/2016

Had a subcontaror from home base d and r , In my own words A very bad experience , could not get reach them on the phone no reply to any emails that were sent , even no contact from the home base manager beware , and expensive ! For the end result Would recommend looking around… Read Full Review

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★☆☆☆☆

“Very Expensive, shop around”

Written on: 15/06/2016 by Hollowayannette (1 review written)

We ordered a Hygena kitchen from Newton Abbott, Devon. It was the first time we had done anything like this. The salesman, at first impression, seemed very good. CHATTY AND COULD NOT DO ENOUGH FOR US. but then he is a salesman, wonder if he is on a commission/bonus scheme. Delivery dates very flexible, a plus for Homebase. We decided to have our kitchen fitted ourselves, by a family friend. Our first delivery date turned out to be unavailable. Some of the stock was on back order. We… Read Full Review

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★☆☆☆☆

“The most expensive RUBBISH!”

Written on: 10/06/2016

I'm quite sure you can get a better product and service around for the money they ask for the kitchen they sell!!! It's NOT nice as it is when you first go in homebase and drain it and they sell it to you; it becomes a nightmare, wrongs parts that continues coming, different colours, pieces that don't fit, parts missing, splash back that suppose to be fire resistant and it DOES NOT resist a minimum of fire! I just advising you that you gonna spend so much money for not for a kitchen, but for a… Read Full Review

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★☆☆☆☆

“The most expensive RUBBISH!”

Written on: 10/06/2016

I'm quite sure you can get a better product and service around for the money they ask for the kitchen they sell!!! It's NOT nice as it is when you first go in homebase and drain it and they sell it to you; it becomes a nightmare, wrongs parts that continues coming, different colours, pieces that don't fit, parts missing, splash back that suppose to be fire resistant and it DOES NOT resist a minimum of fire! I just advising you that you gonna spend so much money for not for a kitchen, but for a… Read Full Review

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★☆☆☆☆

“They did a great job!”

Written on: 10/06/2016 by KaylinBroussard (1 review written)

They did a great job!… Read Full Review

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★★☆☆☆

“Appalling Customer Service”

Written on: 09/06/2016 by wmHarvey180 (1 review written)

I've given an overall rating of 2 stars as the Odina product is very good, however, the after sales service I have received is probably the worst I have ever encountered and deserves zero stars. The installation date was delayed by 3 weeks. I was not advised of the delay and had therefore packed up everything from the old kitchen and ended up living out of boxes for 3 weeks. The installation generally went well but there were several remedial items outstanding. I've had many remedial items… Read Full Review

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★★☆☆☆

“Poor quality installation”

Written on: 06/06/2016 by Giancarlob216 (1 review written)

Order placed 4/2/16 at Ipswich Homebase. Installation agreed 9/5/16. One set of wall tiles out of three unavailable. Installer had gone to collect but alternative also not available,bearing in mind the tiles had been ordered 3 months previous. I had to resource alternative tiles from another branch and travel 60 mile round trip to purchase. ( Refunded ) I am still waiting for agreed compensation for fuel costs from Homebase. One drawer handle had broken screw and to conseal this the installer… Read Full Review

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★★☆☆☆

“poor ”

Written on: 16/05/2016 by digrunta (1 review written)

Purchased from Irvine branch. Delivery on promised date but not all there. Had to wait 10 days for the correct unit to come . The worst thing is that the plans that they give you are woefully incomplete, but I bet if you get their fitters to do it, they would have the better plans that are available. I have seen these plans when questioned the design , but was told they didn't exist. Please make sure you get all the plans there are… Read Full Review

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★☆☆☆☆

“Odina kitchen disaster”

Written on: 15/05/2016

Ordered an Odina kitchen with a very good sales person and bought what appeared to be a good kitchen at a fair price. Receiving of the kitchen involved 3 deliveries, first two excellent (hob, oven, sink, etc) the third a complete disaster. Many of the units were damaged, they'd had a journey from hell and shook all over the truck. There were footprints over the packaging and inside the units that weren't completely packaged - I think someone had been playing hide and seek whilst they were at… Read Full Review

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★☆☆☆☆

“AVOID HOMEBASE AT ALL COSTS”

Written on: 12/05/2016 by Abelq34 (1 review written)

Would never ever buy a kitchen from Homebase again! The customer service (after the installation of the kitchen) is sadly lacking. The sinks were installed wrong and were obviously not installed by a qualified plumber. The sink was leaking and has caused damage to the shelf which now needs to be replaced. The installation team were supposed to come on Monday, they didn't come until the Tuesday!! That was the start of a 10 day nightmare and after 4 weeks they still haven't been back to finish… Read Full Review

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★☆☆☆☆

“Woeful”

Written on: 03/05/2016 by ArielShort444 (1 review written)

Homebase are the most dysfunctional organisation I have ever encountered. And their staff must be very highly trained on telling porkies… Read Full Review

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★★★★☆

“Great service.”

Written on: 01/05/2016

From start to finish we were pleased with our new kitchen. delivery and fitting went smoothly with calls from home base every step of the way. We really can't fault all involved. One year on and a part required replacing. I contacted the after sales team and within one week this part was delivered and replaced,amazing service that you do not often see well done homebase… Read Full Review

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★★☆☆☆

“schreiber high gloss kitchen”

Written on: 29/04/2016 by margaret.mcginn (1 review written)

Had a Schreiber kitchen fitted March 2015 already had to have plinth replaced as had peeled now find one of the panel either side of oven also peeling when contacted Homebase told as it's after 30 day checking period wee would not be able to replace this item this kitchen is supposed to have a fifteen year guarantee do not touch Schreiber or Homebase I have stone worktops and glass splashbacks so this will be a nightmare to fix I had a Magnet kitchen for 20 years great quality and… Read Full Review

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★☆☆☆☆

“worst experience of my life”

Written on: 22/04/2016 by seNorris174 (1 review written)

I wish I had never heard of Homebase kitchens. The one star rating I have given them is far too high. Problems:- Customer Service dreadful, a fully live electric wire was left in kitchen wall for one week without my knowledge and could have killed me, 2 sets of worktops did not colour match, so to guarantee a colour match I had to change the make and type of worktop. Instead of 2 weeks to install it took several months - stress stress stress, deliveries all over the place incorrect items… Read Full Review

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★★☆☆☆

“over priced; slow to refund, poor after sales service”

Written on: 22/04/2016

The kitchen itself is nice, largely because I actually designed it myself, not the Homebase team. The fitting was subcontracted by Homebase to a fitter who was very good but would have fitted the kitchen for a fraction of the price if I had approached him directly. I paid him extra to adapt two of the units so that they would fit correctly. Some of the fittings (taps, one of the sinks, and two counter tops) which they supplied were inappropriate and I had to return them and source more… Read Full Review

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★★☆☆☆

“one week delay delivery”

Written on: 13/04/2016 by Ellenkyrie (1 review written)

Ordered hyena kitchen from Homebase initial date for delivery was moved for another week. When stuff delivered, fitting started by our own joiner not from Homebase as review were really bad.day 1 one single whole unit missing, day 2 found out that a 600 unit door cannot be found, so was reordered then.We were charge for a ghost unit that's not even the measurement of our kitchen, then hinges are not right for the cupboard doors so our joiner can't fit them. From God knows what's missing on.the… Read Full Review

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★★★★★

“Great Service and Installation”

Written on: 13/04/2016 by Dohertyda494 (1 review written)

Everything from the design of the kitchen, delivery and installation went very smoothly. After reading these reviews was quite worried as to how the whole process would turn out, but needn't have, everything was great. Couple of items missing from delivery but Home base installer reordered and were delivered within a couple of days. Installation guys were great, hard working and any minor problems were easily resolved. Everything completed within time frame originally stated. I was very… Read Full Review

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★★★☆☆

“300mm Larder Cupboard”

Written on: 08/04/2016 by GrannyGrape (2 reviews written)

Bought a Simply Hygene kitchen, the quality is excellent but why oh why when it comes to a 300mm larder unit, put a back panel in that is meant for the 500mm version, and simply write in the instructions " cut the back panel to a width of 278mm it's entire length"… Read Full Review

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