Homebase Kitchens Reviews

Click here if this is your business
★★☆☆☆
2.4 / 5
32% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Homebase Kitchens - Ask a question now

Media Gallery for Homebase Kitchens

Homebase Kitchens

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Poor organisation and bad customer service ”

Written on: 03/03/2015 by Vaughnmp51 (1 review written)

ordered a kitchen 6 weeks ago and paid in full. Delivery is due next week to be told they don't have even half of the stuff in stock and they forgot to order any appliances. STAY AWAY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“RATHER DISAPPOINTED TO SAY THE LEAST”

Written on: 01/03/2015 by xisatwat (1 review written)

I made a visit to Homebase in Hall Road Norwich last year, I decided to get a quotation for an 'Essentials' Kitchen, the salesman at Norwich was excellent, the Homebase fitters arrived in January this year to carry out the installation of my new kitchen, this was all carried out with no fuss in a couple of days, with the tiling carried out a few days later. Since then I have brought to the attention a couple of things that I am not happy with, 2 cupboard doors that have manufacturing faults… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Utter rubbish”

Written on: 01/03/2015 by Schroeder312 (1 review written)

spent ages looking for a kitchen,Homebase seemed reasonable quality but shortly after installation bottom of units began to separate with laminate coming away from MDF these units are terribly made I would advise anyone to steer well clear.Homebase are an awful company and will not accept responsibility… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Stay away Poor installation crawley installation team ”

Written on: 11/02/2015 by Churchillvc393 (1 review written)

Installed by homebase big mistake it was so bad granite people couldn't template it until it was put right I had to reinforce units to take the granite most of the doors not inline , End panels cut short don't reach the floor I have worked with kitchen fitters on lots of kitchens and seen good professional installation unlike homebase we thought going to homebase would be ok as they talk a good job but don't deliver and over priced should have gone to magnets. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Wrong quote, dodgy customer service.”

Written on: 10/02/2015 by rics205 (1 review written)

Went to our local store (Dundee) to look for worktops only, found a worktop we liked and sat down with a member of the kitchen team who went through our kitchen plan and quoted us. We agreed to go ahead with the quote and paid our money and arranged for them to come and template. Template was successfully taken by the 3rd party company, however we were informed from the3rd party company that there was an error in our quote / template, we needed an island granite slab of 2.1m x 1.5m which… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“STEER CLEAR!”

Written on: 28/01/2015 by RebekahMiddleton424 (1 review written)

Intially had the kitchen installed in August 2014 and 5 months later still having issues with the kitchen installation.The latest issue is worktop joints have now begun to move and open. I wish my husband could put this right because I do not want this company or it's contractors in my home again. Customer service is useless and they either pass you around or say they will get right back to you but never do. Having a new kitchen installed by Homebase contractors has been a horrible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do yourself a favour and steer very clear of...”

Written on: 19/01/2015 by DIBO18 (1 review written)

Appalling, damaged units and accessories, items missing, such poor custimer service it is untrue. I would never in a million years recommend Homebase to anyone, not even my worst enemy. We had our doubts when we read reviews but gave them the benefit of the doubt to our cost!!!!!!!!!!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kimbroderick's Response to DIBO18's Review

Written on: 12/02/2015

wish I'd read this before we bought from Homebase. Excellent kitchen fitter (thankfully) but I can't use the expletives I'd like to to describe the unbelievable inept systems/people. 1 month from the start and still waiting for missing units and now the work top is delayed. Words actually do fail me.......

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“homebase kitchen review ”

Written on: 11/01/2015 by brunodog1 (1 review written)

My wife and I recently purchased a fully fitted kitchen including all appliances from homebase cookstown branch. The young sales lady who dealt with us was fantastic , We pushed her hard for a good deal , and thats what we got :) we are very happy the way everything turned out and would not hesitate in recommending homebase to anyone. Thanks homebase … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Sittingbourne store perfect! ”

Written on: 11/01/2015

We recently purchased a kitchen from sittingbourne branch the girl who planned and measured for us was superb, she had only just returned after having a baby, but her knowledge and customer service were second to none, even if everything seemed to be against her she was in a shiny new showroom with the printers playing silly buggers. We were very happy with the way she went above and beyond what we expected. We will be back to see her soon for our new bathroom. Thanks to this member of staff… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Thanks Homebase Cambridge”

Written on: 18/12/2014 by TristonSnyder (1 review written)

Recently had a Schreiber kitchen fitted from Homebase Cambridge. The service from the in store designer was second to none - I had been to several independents for quotes and Homebase outstripped everyone! The kitchen I have been left with is beyond my expectations. I wouldn't hesitate recommending a Homebase kitchen to my friends or family. Thank you to the team at Cambridge, you have turned my dreams in to reality! Mrs R Turner… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't do it.”

Written on: 12/12/2014

Nearly 12 months on and my complaints are still not sorted. Poor appliances and overall quality poor. Most importantly, aftercare is just horrendous. I had to follow up my complaint on numerous occasions as no one even responded. Don't do it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Unrepentant and no Redress”

Written on: 11/12/2014 by dyDaniels485 (1 review written)

I carried out considerable market research before deciding on a Homebase kitchen. It had the units, handles and worktop I was looking for. The person who carried out the planning was young and inexperienced but there was no-one else to do the job, I had to remind him about vital items that he skimmed over. He came over as brash and overconfident but had not basis for that opinion. Homebase pushed very hard to sell their fitting service and hardly surprising as they charged over 50% more than… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Desperatelyseekingrecompense's Comment

Written on: 06/02/2015

I sympathise . We have had terrible problems with scheduling the fitting our selves due to items not arriving on time or broken or not at all. These kitchens are sold to the DIY market and yet they don't have fitting instructions but no one tells you that. We escalated our complaint to the CEO, but have been brushed off with a £400 gesture of good will. This amount no where near makes up for the stress, time and extra costs incurred. I dislike my Homebase kitchen because it took nearly a year to complete (should be grateful) and the journey has been horrendous. I don't know how to ensure fair treatment from these people - do you?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Don't touch them!!!”

Written on: 03/12/2014 by BrielleMcClanahan (1 review written)

After ordering a kitchen in early November I was informed by a member of staff at a later date (and by accident) that one unit of the ordered kitchen was not what I required but that the correct unit would be ordered. The kitchen arrived two weeks later (sooner than anticipated) but the wrong unit was included in the delivy but not the correct unit. On enquiring why this wrong unit had been sent and not the correct one, I was informed ( for the first time) that they cannot change an item… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Avoid if Possible”

Written on: 25/11/2014 by Harley16 (1 review written)

The order started off well with the sales person / kitchen planner coming out to do a home visit and making his recommendations. So far so good. Then I checked the internet and found all of the appliances the sink and taps online about 40% cheaper than at Homebase. When I brought this to the attention of the Homebase sales person they had to see a manager and brought their prices down to near to the online prices. However on the final visit to the store I should have smelt a RAT when they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ODINA Kitchen not delivered - AGAIN!”

Written on: 25/11/2014 by MrCmc (1 review written)

We went to Homebase, thinking they were a quality retailer, with a good reputation. We initially anticipated we would like delivery of our kitchen for the 7th November. It came apparent that that delivery couldn't be met due to the kitchen coming from Germany. External factors. Fair enough. On confirmation that our kitchen would be in the UK, we requested delivery for 19th November. The day before that, homebase re-confirmed the delivery, and I took the day off work to receive it. On the day… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Absolutely fantastic from start to end”

Written on: 24/11/2014 by emmapev (1 review written)

From ordering in store, to getting parts that were missing/damaged, cannot fault the service and kitchen. The kitchen arrived within 2 weeks of ordering. Lovely delivery guys, polite and courteous. We couldn't fit the kitchen until a few weeks after delivery. However, we were short of hinges, had a damaged worktop, and short on edging strip. Not a problem. Phoned up a few times as we came across the niggles, the customer service was second to none, nothing was too much of a problem. The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Nine months of stress and struggle!”

Written on: 11/11/2014 by Jasmin160 (1 review written)

The salesman/estimator/designer was completely incompetent and unimaginative and caused no end of problems with his mis-measurements and changed the design of the kitchen without prior consultation with us. He was arrogant and acted as if our opinions about OUR kitchen were stupid and inconsequential. During the early stages he recommended a friend of his to fit the kitchen who we subsequently found out was not adequately qualified and was not registered under Section P of the Builders Act to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“You would not believe it was possibe. .”

Written on: 10/11/2014

The process started well... planning and delivery were perfect. Fitters arrived as arranged. After a few a hours of tremendous progress, it was noticedar that the taller cupboards (5) and the wall units (4) were lowlinever and not the taller ones. from then in it was downhill all the way. During the next 6 weeks there we 8 deliveries, including the whole lot in oak (kitchen is white) plus endless stuff. What did arrive and could be fitted ofter seemed too difficult for the fitters who needed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Lowest quality kitchen ever”

Written on: 09/11/2014 by Lillies119 (1 review written)

Do not buy your kitchen from this store,we bought a Hygena kitchen from the Dumbarton store and got shown the carcasses and doors- all happy. When installed was a cheap thin carcas that every time the installers tried to connect units together the wood has split. My appologies for calling it wood as it must be the lowest quality sawdust compressed together- shocking. The units that I had removed from the kitchen (cheap Ikea)where 8mm these units 6mm. Superficially with the doors all looks good… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent Service”

Written on: 26/10/2014 by Cox204 (1 review written)

From getting our quote right to the end of the job we had fantastic service and were made to feel special.We were kept informed every step of the way and the kitchen fitter was the best. We are now proud owners of a beautiful kitchen and the workmanship is 100%. I would highly recommend Homebase and cant think of any negatives… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview