Homebase Kitchens Reviews

Click here if this is your business
★★☆☆☆
2.3 / 5
252
31% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Homebase Kitchens - Ask a question now

Media Gallery for Homebase Kitchens

Homebase Kitchens

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“omg”

Written on: 31/01/2016 by sangiovanni1 (1 review written)

please please dont get your kitchen from homebase wish i had read reviews they tell you what you want to hear stayed in for 2 days as said delivery was due kitchen never came when i was going to cancel they sent kitchen sum units broken parts missing just stress stress stress !!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Of ins kitchen”

Written on: 27/01/2016 by Weber395 (1 review written)

I was very surprised to read negative comments about Homebase/Odina. My kitchen was supplied and installed September 2015 and I am delighted with all aspects - from first showroom visit to completion. I agree that Odina kitchens at full price are expensive but I waited until the sales and this meant they were very competitive. Odina come with a 25yr guarantee plus Homebase give a 3yrs cover on labour. I had obtained quotes from other kitchen companies and their guarantee policy was not as… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Nightmare”

Written on: 21/01/2016 by Sej54 (1 review written)

Ordered kitchen from Homebase December 2015. Despite them arranging 2 delivery dates, kitchen still has not been delivered to me. You call them, they put you on hold indefinitely, they call you with an update to tell you that they do not have an update. Social media team and customer services team are ineffective, and on occasions sarcastic. They now say that they have delivered the kitchen, but do not know where it has been delivered too, as it was not signed for! Check out their Facebook… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Can't fit a new washing machine”

Written on: 08/01/2016 by schubach (1 review written)

Mr Grumpy came to fit the kitchen last June. He barely spoke the whole time and after the first day left a youngster doing eveything himself. It took 3 weeks on and off to complete without tiling which we did ourselves and had to get plasterers in because the walls were a mess. It was so expensive we decided to keep our old washing machine but unfortunately it broke down before christmas. when the new one arrived today the fitters were unable to connect it because a fitted dishwasher was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Still Waiting for the installtion to be completed”

Written on: 28/12/2015

Full comments reserved until our kitchen installation is completed. So far we have had a bad experience both with Homebase and their installer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rubbish ”

Written on: 20/12/2015 by bsSmith391 (1 review written)

What a disgrace of a company Kitchen was started in September still not finished.. Poor standard of fitting homebase do not careless I have had nothing but problems with them.I will never shop at homebase again.. Happy to take your money but not to give a good service or product disgraceful.there is not one good thing I can say about my whole experience with them do not ever bye a kitchen from them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“hopeless project management of installation”

Written on: 24/11/2015 by O'Brien13 (1 review written)

We spent £18.000 on new kitchen. Supposed to take 4/5 days but took 5 weeks. Part missing. Wrong parts. duplicate parts. Homebase just did not want to know. Local builder would make a better job for halve the price… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Poor Service”

Written on: 13/11/2015 by OdinaCustomer (1 review written)

I paid for a full kitchen including all accessories and appliances, paid a premium for this, but to ensure I had everything I needed for the kitchen from one supplier, so that I could arrange fitting without waiting for deliveries piecemeal. I paid for the kitchen in January, now in November, I am still waiting for a replacement oven, as the one I ordered arrived damaged. The worktops were not up to standard, am still waiting for the store to arrange what they suggested, ie for Minerva to come… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Chanderchadha's Response to OdinaCustomer's Review

Written on: 13/12/2015

We have had Odina Kitchen from Homebase in October this year and still waiting for the installation to be completed.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“Very happy !”

Written on: 08/11/2015 by MikeWelshThomas (1 review written)

We ordered our Odina kitchen from Ruislip Homebase in June and it arrived exactly the time we were told with plenty of notice for kitchen fitter Homebase e mailed us before and after to check we were happy and that everything we had ordered had arrived Odina delivered everything we had ordered on the same day and we are extremely happy with it and the quality We were very happy with the level of service right from the beginning with all the staff especially the kitchen planner who was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Our nightmare with Homebase”

Written on: 08/11/2015 by Gillian75 (1 review written)

The kitchen arrived for fitting in June. Only just finished Novembr! In June when kitchen arrived we were told by the fitter that the rubbish from old kitchen would remain in garden until fitting was completed - they didn't even have a skip at our house to take it! After a big row - which caused an atmosphere - we got on to the area manager who agreed rubbish should be taken away immediately so he arranged a van! The fitter seemed to be perplexed by the whole job - he flitted from one job… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Odina Kitchen - Brilliant ”

Written on: 02/11/2015 by KarliKirkland (1 review written)

I had an Odina Kitchen installed earlier this year and it is brilliant! I ordered from Homebase at Branksome in Poole and from design through to installation I received excellent service. There were one or 2 hiccups along the way (life isn't perfect after all) but these were dealt with swiftly and professionally. The guy who carried out the installation was so professional and efficient, nothing was too much trouble. Neff discontinued an item 1 week prior to installation but still ensured I had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fantastic service and design”

Written on: 30/10/2015 by KarmaGrant100 (1 review written)

I was a little bit sceptical about ordering a kitchen from Homebase after reading the reviews online, but I needed a new kitchen and popped into my local Homebase in Honiton. A lady booked me in with the deigner for a couple of days later as the designer was fully booked. I was told that as I was interested in having an installation I would receive a free home measure in advance, which I did and the designer Marc came out with his colleague, he was very chatty and professional as he measured… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Battle with Homebase delivery- nightmare to say the...”

Written on: 26/10/2015 by NatnaelBekele (1 review written)

Battle with Homebase delivery- nightmare to say the least!!!! Ordered full kitchen a month ago which actually arrived on time within a week very pleased initially however one of the kitchen cabinet door have to be replaced due to miss measurements. so, I contacted Homebase explain situation and they arranged to exchange the door and then had a phone call within 48 hours notify me my item will be delivered the next day and someone will be calling me 1 hour earlier so I waited and also had my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Utter disappointment ”

Written on: 24/10/2015

What can i say, from the beginning its been a disaster! The items turned up without warning and was told we can't get the pallets round the back, two pallets were dumped out the front of the address, no facility to check or count and the couriers couldn't wait to get away leaving me to carry the items around myself. Onto fitting - very slow and disorganised, to date still waiting for completion despite being quoted within 5 days, now approaching 14, promised parts that were missing and now… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Couldn't find their own backsides in the dark”

Written on: 15/10/2015 by Lyricy284 (1 review written)

The worst retailers I've dealt with this year. I used to trust the brand but it's lost the plot. Shifty, shirty, shamelessly unhelpful, incompetent and downright stupid staff who behave like the cast members of a customer service training film. One of those where you wouldn't believe one company could make so many basic mistakes to offend, annoy and put off future custom. Home base in 2015 is the epitome of how not to do customer service. It would be laughable had this not cost me thousands… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Never , ever ,again.”

Written on: 14/10/2015 by csCrowley345 (1 review written)

Supply only , installation by myself . The materials arrived without any method of checking against what was ordered and no installation instructions . The wall clamp fittings were very poor and the cabinet quality is poor . Some cabinets were supplied with pre drilled holes in the wrong place . When Homebase was asked to show the components required to complete certain items they said no . Lots and lots of other problems , I would never buy anything from this company again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Haven't recovered from terrible Homebase experience”

Written on: 12/10/2015 by Artemis2010 (3 reviews written)

I originally ordered my Odina kitchen on 1st January 2013... yes a long time ago but I'm only just recovering from the horrific experience of dealing with Homebase Finchley Road. If you are reading this, and haven't yet made up your mind (feel free to read the other 200 reviews), then the best advice I can give is STAY AWAY. Save yourself while you still can. Go ANYWHERE else, other than Homebase. They are very expensive, they take your money and then shut the door on you. I mean TOTALLY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Haven't recovered from terrible Homebase experience”

Written on: 12/10/2015 by Artemis2010 (3 reviews written)

I originally ordered my Odina kitchen on 1st January 2013... yes a long time ago but I'm only just recovering from the horrific experience of dealing with Homebase Finchley Road. If you are reading this, and haven't yet made up your mind (feel free to read the other 200 reviews), then the best advice I can give is STAY AWAY. Save yourself while you still can. Go ANYWHERE else, other than Homebase. They are very expensive, they take your money and then shut the door on you. I mean TOTALLY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Complete disappointment and harassment ”

Written on: 11/10/2015 by DeeptiArora (1 review written)

Utterly disappointed with the kitchen fitter. We were told that the end to end project would take 2-3 weeks. However, it took about 4 weeks and extracted was fitted wrong. The installer refuses to take responsibility. My husband asked him quite a few times to let us know the dates for getting the tiles available. No Clarity.In the end it delayed the whole process as the tiler couldn't be arranged in time. .Raw material orders extra and again no responsibility to clear that up. .If we were to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Completely dissatisfied”

Written on: 07/10/2015 by deans_simon (1 review written)

Kitchen installed September 2013. They couldn't install it fast enough before they got out. Extractor fan had to be re-installed as it was originally placed at the wrong height (surely this is basic for an electrician). Homebase supplied the extractor (wrong size) and I paid for the fitting (£450). October 2015, 8th door replaced as the veneer cracks. Area manager came out and fitted previous door and took old one back to send to supplier. Is there no quality control on the products they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview