Homebase Kitchens Reviews

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Homebase Kitchens

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Latest Reviews

★☆☆☆☆

“Homebase Fitted Kitchen”

Written on: 24/05/2015 by 61Bowen (1 review written)

installation was fine. Dreadful customer service. 7 weeks late to complete installation. Items missing. Had to chase missing items myself. Installer lies about Homebase not willing to pay him to visit to complete installation. Area manager doesn't answer emails. Very poor customer service, very poor support. Wrong parts ordered. Wrong parts delivered. wasted days waiting on deliveries. No one wanted to take responsibility to resolve problems. Enough said. Don't do it… Read Full Review

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Lizoxf96's Comment

Written on: 27/05/2015

I have had the same problem, missing items, wrong parts etc and no one wants to deal with it. They just keep passing the buck! AVOID!

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★☆☆☆☆

“Read before buying from homebase. ”

Written on: 16/05/2015 by Katrinap401 (1 review written)

If you are considering buying a kitchen from Homebase today May I ask you to delay your installation for just one week. My kitchen was fitted on the 16 & 17th of April . The faults were reported on 18th. We had a visit to our home by the salesmen on the19th he was going to deal with the problems (he did not) After a phone call the regional manager Rodger Groves, he visited my home 29th April he agreed the installation was poor , he has ordered replacement goods. Delivered last week… Read Full Review

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★★★★☆

“a very happy customer.”

Written on: 15/05/2015 by Gentryrh202 (1 review written)

Cannot fault glenrothes homebase .from the start the kitchen designer was fantastic,pity I cannot name him. He is a very patient guy who understood exactly what I wanted. The kitchen is now fitted and yes I did have a couple of gripes,but nothing that is not fixable. Overall I am happy with the finnished result and like everyone else I am quick to complain so I am very glad that this time I am quick to praise… Read Full Review

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★☆☆☆☆

“Supplied Kitchen Worktops”

Written on: 13/05/2015 by mikea2807 (2 reviews written)

Purchased 4 x 3000mm worktops from Homebase Sittingbourne, with edging strip and glue. Waited 6 weeks for delivery. Planned the delivery for Saturday and paid over £225 for kitchen installers to attend my house on Sunday and fit the worktops (I work away so can only plan for week-ends). Wortops and strip arrived Saturday as planned - Worktops in gloss - edging strip -- MATT. Contacted the store immediately and then went down there - no strip in stock - 2 weeks before I could get delivery -… Read Full Review

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★☆☆☆☆

“Cheap shabby units ”

Written on: 09/05/2015 by okHead395 (1 review written)

I am disgusted with the standard of the hygena units. The corner unit doesn't even have a proper shelf in it. They run one shelf down one side and the other part is left without any shelves. Upon ringing Homebase they confirmed this is correct and that it is so you can store larger items there if you want! In other words they think it is acceptable to supply a 900mm unit and half a 300mm unit you bodge together with one shelf missing and leave you with 300mm of unusable cupboard space. My… Read Full Review

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★☆☆☆☆

“Avoid Homebase Kitchens”

Written on: 08/05/2015

If you believe, like we did, that after spending £15000 to upgrade our kitchen you would have an enjoyable experience then think again with Homebase! We moved into our new home in January 2015, the existing kitchen was from the Odina range and we wanted to extend it and improve some of the appliances. We visited the Cheltenham store from where the original units were ordered and at this point had brilliant service from the in house designer, he worked very hard to ensure we arrived at a very… Read Full Review

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★★☆☆☆

“kitchen installation”

Written on: 27/04/2015 by HeavenRossiItalian373 (1 review written)

The whole procedure from choosing a kitchen to having it installed was a nightmare. Constant delays, repeatedly having to correct my order, workmen pulling out at the last minute,not getting the kitchen I orignally had choosen. On the upside, they did strive to put all their wrongs right once their installation manager got on board. The two workmen I was eventually assigned were great and made me feel better about the whole shambles. I would like to thank then for their hard work. This was… Read Full Review

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★★☆☆☆

“terrible after service”

Written on: 22/04/2015 by rogersunited (1 review written)

We ordered our kitchen in February 2015 told 4-6 weeks delivery and it did arrive on time. then the trouble started, wrong units then wrong doors, replacements sent wrong again, after many phone calls and even E-Mails to CEO no appology or recompense I asked at one point for 3mt of stick on edging I got 3mt coving, what a wonderful array of wrong pieces I have in the garage. No one seems to care about the customer that is keeping the company going.What incompetance, beggers belief. DONT GET… Read Full Review

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★☆☆☆☆

“the worst buying experience ever .....steer clear!!!!!”

Written on: 16/04/2015

Do not risk buying from this company. Paid in full for kitchen that was ordered on 02/01/2015 with a 6 - 8 week delivery. Had a call end of jan to book delivery, driver turned up with a box of tiles , no prior warning of delays or problems. Full kitchen only recieved last week 15 weeks after ordered and paid for, no one at homebase has wanted to help they literally do not want to know once they have your money, have never dealt with a large company so unwilling to give any assistance to… Read Full Review

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★☆☆☆☆

“Ordered kitchen December 2014 - informed delivery May 2015”

Written on: 09/04/2015 by Dante38 (1 review written)

If you need a new Kitchen, DO NOT ORDER FROM HOMEBASE, unless you want to wait nearly 5 months for the delivery of it, plus numerous phone calls to HOMEBASE to have all the kitchen delivered in one go. We ordered and paid for the kitchen on 28 December 2014, and informed by the salesperson delivery would take place in March 2015, giving us paperwork in evidence of this. So far and 'tens' of phone calls later, being fobbed of with excuses that cabinets have to be manufactured as they are out of… Read Full Review

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Roberta24's Comment

Written on: 09/04/2015

Hi,
From what branch did you place the order?

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★☆☆☆☆

“Who needs a kitchen”

Written on: 07/04/2015 by Lisapickett (1 review written)

Well where do I start, if you order a kitchen from homebase expect trouble. When first going in to the store it seemed ok, we were reassured things would be fine and we would have the perfect kitchen ( could not be more wrong ) Our delivery arrived in stages, most of it being wrong or better still we did not receive it at all. We were missing panels, draws, work tops and the OVEN The delivery guys packed everything on top of one another so we had no way of checking what had/ had not been… Read Full Review

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★☆☆☆☆

“Homebase never again ”

Written on: 02/04/2015 by Bob0975367894 (1 review written)

Kitchen paid in full in jan 2015 installation manager said iit would be in by end of February we live in rep of Ireland fitter came to install kitchen after 5days still not finished parts missing 6 wks later after 4deliverys from uk which were all wrong parts sent we are still in the same boat what a bunch of Morans they have employed in this big company anyway now we are seeking legal action kitchen still not finished so if I had the choice agin I would never go with homebase never again… Read Full Review

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★☆☆☆☆

“STILL WAITING for delivery....”

Written on: 01/04/2015 by 370Barton (1 review written)

Ordered our new kitchen on 10th January and was told by shop staff to expect delivery within 6 weeks. After numerous calls from Homebase call centre to arrange and then again cancel delivery, we are still waiting... ELEVEN WEEKS LATER!! Parts of the kitchen have been delivered as we decided anything is better than nothing, but the delivered cabinets were found to be damaged and had to be returned (1 had been dropped and cracked in half and another had been stood on!) After calling into the… Read Full Review

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★☆☆☆☆

“Administrative nightmare”

Written on: 30/03/2015 by FrankieTheDogsMummy (3 reviews written)

The kitchen itself I am reasonably happy with, but they could not have been more difficult to deal with. The order was placed in November 2014 with installation planned for Feb 2015. Homebase decided to sack the installer the week before the job commended and the whole process was beyond disorganised and unprofessional. It transpired that they never placed the order for the appliances in November and the appliances were therefore not ordered until after the installation commenced leading to a… Read Full Review

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★☆☆☆☆

“Administrative nightmare”

Written on: 30/03/2015 by FrankieTheDogsMummy (3 reviews written)

The kitchen itself I am reasonably happy with, but they could not have been more difficult to deal with. The order was placed in November 2014 with installation planned for Feb 2015. Homebase decided to sack the installer the week before the job commended and the whole process was beyond disorganised and unprofessional. It transpired that they never placed the order for the appliances in November and the appliances were therefore not ordered until after the installation commenced leading to a… Read Full Review

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★★★★★

“Beautiful kitchen”

Written on: 30/03/2015 by Donnelv (1 review written)

I viewed numerous kitchens from Howdens, Neptune, Wren and Local companies. I didn't want to spend too much yet still wanted a good quality kitchen. Then I just happened to call into my local Hexham Homebase store and noticed they had a really good sale on their kitchen range. I loved the Hygena range and looked at the Cavell Cream which is more like an Ivory to be fair. I then looked to see how well made it was and was pleasantly surprised at the quality of the kitchen. I made an appointment… Read Full Review

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★☆☆☆☆

“Lies, lies and more lies”

Written on: 27/03/2015 by Stilnokitchen (1 review written)

On 16/01/2015 we ordered and paid for in full a kitchen from Homebase from their Essential range from Branksome Poole branch, the contract said that I would be contacted within 7 days to confirm the delivery date which was set for 25/02/2015, no phone call until 17/02/2015 to inform me that there would be a partial delivery on 09/03/2015 the missing items were two decor panels for the sides of the double oven housing and a three drawer base unit, after many, many phone calls I was informed… Read Full Review

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★★★★★

“So glad we chose Homebase...”

Written on: 18/03/2015

Being one of the unfortunate customers who got stitched by Tesco Kitchens towards the end of 2014, my wife and I decided to start the ball rolling in the new year. After visiting a number of kitchen suppliers we eventually ended up choosing Homebase in Bedford, and I can't praise them highly enough. From the initial chat with the 2 sales people to the final installation I was never in doubt that we'd made the right choice - despite some of the reviews on here !! The delivery people were… Read Full Review

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★☆☆☆☆

“Almost 3 months and still waiting, with no date. Stay away”

Written on: 11/03/2015 by TomMcKinnon (1 review written)

I bought a kitchen last year under the understanding that it would be delivered with in 21daus, I thought that this would give me time to fit the kitchen before my wife gives birth to out first child due at the end of March. its been the best part of 70 odd days and I am still waiting with no delivery date. The bits that have been delivered were weeks apart and in some cases damaged and sent back. The customer service has been terrible with promised call back not conning and then called backs… Read Full Review

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★★★★★

“Walthamstow Odina kitchen gets very top marks!”

Written on: 11/03/2015 by gcCoyle263 (1 review written)

We are absolutely delighted with our new Odina kitchen purchased from London Walthamstow Homebase. The units are very well made from high quality materials and the finished kitchen looks amazing. What also mattered to us was the truly excellent service we received throughout the whole process. The Design Consultant was brilliant. She really knew what she was doing and dealt so charmingly with all the many questions and issues we had. The two installers she always works with are highly skilled… Read Full Review

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