Homebase Kitchens Reviews

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Homebase Kitchens

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Latest Reviews

★★☆☆☆

“Don't expect any customer service from Homebase.”

Written on: 28/07/2015 by Holmantk377 (1 review written)

If you are thinking of buying a Kitchen from Homebase – don't do it! There is nothing fundamentally wrong with the actual kitchen units / appliances etc., But what does let them down is their almost total lack of customer service, and what service there is can only be described as abysmal. Once you have signed on the dotted line you will be assigned a “personal co-ordinator” who is supposed to keep you informed of your order progress and be there as a point of contact – he wasn't! I… Read Full Review

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★☆☆☆☆

“Avoid Homebase Kitchens Hemel Hempstead”

Written on: 22/07/2015 by timglark (2 reviews written)

Over 6 months from design to planned install date - Consistently poor, slow service! We met with Homebase on the 7th March and completed the design in full. We went with the premium range of Odina Kitchens. We had a visit to take measurements on the 27th March and paid the deposit on the 7th April. It then took them until the 29th May to take the final balance, not sure what they were doing, but we were given a number of excuses. At this point we agreed an install date of the 1st August give… Read Full Review

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★☆☆☆☆

“kitchen drawing and service Friern Barnet and North...”

Written on: 13/07/2015 by JoseCarney253 (1 review written)

Absolutely poor customer service I could not believe it can happen, We had an appointment for kitchen in Friern Barnet, they never sent us drawing, even I went there 2x afterwards to ask where is it. So we spent time at meeting and going there and they just did not care. Because I wanted their kitchen (design) so much I went to North Finchley store to have the drawings. There was a lady who helped me but I found her behaviour a bit arrogant, so I ended up to have my kitchen somewhere else. Plus… Read Full Review

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★☆☆☆☆

“Never have had a smile since day 1 of my new kitchen ”

Written on: 12/07/2015 by GavinDaisley (1 review written)

Where do I start.....kitchen was installed and signed off by the fitter himself on 2nd March 2015, today the 12th July I am still awaiting the kitchen to be installed to a standard that I am happy with. Homebase have used a company run by a guy from Worthing and I would urge nobody to use him ever for any work unless you are happy with terrible workmanship - he fitted damaged doors, broken cupboards, fitted the tiles incorrectly (horizontal instead of vertical as the design of the kitchen was… Read Full Review

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★★★★★

“Fantastic ”

Written on: 11/06/2015

The 2 members of staff who sold me the kitchen were so helpful,went in just after Christmas haveing told them that a kitchen I had ordered with a local company had gone out of business. There was no hard sales talk ,I had my kitchen layout already so I orded the odina range the kitchen fitter who come round to install was first class all the way just got on with the task in had and finished 2 days early.i really can't praise you all enough a big thank you to the loudwater homebase… Read Full Review

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★★★★☆

“Lovely new fitted kitchen”

Written on: 03/06/2015

We spent a good deal of time in the Norwich Hall Road Homebase choosing our new kitchen - we have waited a long time for it. The salesman was very helpful. The kitchen arrived within the quoted timescales and fitted well. Nice quality units (Schreiber and maia worktop - bosch appliances) There were a couple of issues - cooker out of stock, a couple of doors and handles missing but these were all sorted out with no fuss. Happy with end result. Pretty pain free experience… Read Full Review

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★☆☆☆☆

“Still waiting for it to be completed and Homebase to...”

Written on: 02/06/2015 by Lilal187 (1 review written)

Kitchen started on the 7th April still not finished with several issues and changes to the original plan. Example of issues would be Wall units on the left of kitchen at a different height to the right. An infil panel of 18cm fitted and a different smaller unit fitted as despite being measured by experts twice it did not fit. Cornice not returned to the wall with just an end left. Ply the cut to fit but all chipped and facia coming off already. I could go on. The most annoying thing is we do… Read Full Review

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★★★★☆

“A happy customer!”

Written on: 30/05/2015 by TassR (1 review written)

We are very pleased with our lovely new kitchen. Homebase Frome were so helpful, from the visit by the kitchen adviser to our home, offering ideas and solutions, through preparing the plans and brilliant 3D image. After the order was placed we managed to find the worktops cheaper elsewhere so Homebase changed the order to price match. The kitchen was delivered when expected and nothing was missing. We had a family member to fit it for us, who is very experienced. His only criticism was that… Read Full Review

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★☆☆☆☆

“Homebase Fitted Kitchen”

Written on: 24/05/2015 by 61Bowen (1 review written)

installation was fine. Dreadful customer service. 7 weeks late to complete installation. Items missing. Had to chase missing items myself. Installer lies about Homebase not willing to pay him to visit to complete installation. Area manager doesn't answer emails. Very poor customer service, very poor support. Wrong parts ordered. Wrong parts delivered. wasted days waiting on deliveries. No one wanted to take responsibility to resolve problems. Enough said. Don't do it… Read Full Review

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Lizoxf96's Comment

Written on: 27/05/2015

I have had the same problem, missing items, wrong parts etc and no one wants to deal with it. They just keep passing the buck! AVOID!

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1214's Comment

Written on: 06/06/2015

I am having similar customer service problems at the moment. Design looked nice but wasn't measured properly, hence not enough worktop ordered, and worse, lovely ceramic sink is far too big for the space allocated, so we're having to buy a smaller one from B&Q which is going to delay everything for at least a week(I 've been waiting since February already). The expensive "tambour unit" which was sold to me specifically to cover boiler pipes simply looks awful as it does not fit nor cover pipes! I was told my kitchen is too small!
I repeatedly called Homebase since February to ask for someone to come and check measurements and also the electrics, which I knew were in the wrong place. The installer finally arrived 5 days before fitting only to confirm that ALL the electrics were at the wrong height and there was trunking which cannot be behind integrated appliances. The door needed to be made smaller, for which I had been quoted an extra 100 pounds, but the installer said it would cost at least 400 . He told me that the company probably hadn't been able to find anyone willing to install my kitchen as it was on the 3rd floor with no lift in an old ex -council flat, so that's why it had been left til the last moment to inspect.
I said I would cancel the job as I can't afford to have all the electrics changed in 5 days plus re-plastering etc and 400 for the door. They eventually said they would pay the installer to change the electrics and honour the first offer to fix the door, so I agreed to go ahead.
If only they had measured up more accurately and had sent an installer earlier we could have avoided a lot of this.
So far, the ACTUAL installation has been good, but the men have gone off to another job now, leaving me with no sink, no wired in appliances and no worktop on one side! I will have to wait at least a week for them to come back.
This is the first time I have had a fitted kitchen and spent this kind of money, so it has been quite disappointing.

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★☆☆☆☆

“Read before buying from homebase. ”

Written on: 16/05/2015 by Katrinap401 (1 review written)

If you are considering buying a kitchen from Homebase today May I ask you to delay your installation for just one week. My kitchen was fitted on the 16 & 17th of April . The faults were reported on 18th. We had a visit to our home by the salesmen on the19th he was going to deal with the problems (he did not) After a phone call the regional manager Rodger Groves, he visited my home 29th April he agreed the installation was poor , he has ordered replacement goods. Delivered last week… Read Full Review

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★★★★☆

“a very happy customer.”

Written on: 15/05/2015 by Gentryrh202 (1 review written)

Cannot fault glenrothes homebase .from the start the kitchen designer was fantastic,pity I cannot name him. He is a very patient guy who understood exactly what I wanted. The kitchen is now fitted and yes I did have a couple of gripes,but nothing that is not fixable. Overall I am happy with the finnished result and like everyone else I am quick to complain so I am very glad that this time I am quick to praise… Read Full Review

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★☆☆☆☆

“Supplied Kitchen Worktops”

Written on: 13/05/2015 by mikea2807 (2 reviews written)

Purchased 4 x 3000mm worktops from Homebase Sittingbourne, with edging strip and glue. Waited 6 weeks for delivery. Planned the delivery for Saturday and paid over £225 for kitchen installers to attend my house on Sunday and fit the worktops (I work away so can only plan for week-ends). Wortops and strip arrived Saturday as planned - Worktops in gloss - edging strip -- MATT. Contacted the store immediately and then went down there - no strip in stock - 2 weeks before I could get delivery -… Read Full Review

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★☆☆☆☆

“Cheap shabby units ”

Written on: 09/05/2015 by okHead395 (1 review written)

I am disgusted with the standard of the hygena units. The corner unit doesn't even have a proper shelf in it. They run one shelf down one side and the other part is left without any shelves. Upon ringing Homebase they confirmed this is correct and that it is so you can store larger items there if you want! In other words they think it is acceptable to supply a 900mm unit and half a 300mm unit you bodge together with one shelf missing and leave you with 300mm of unusable cupboard space. My… Read Full Review

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★☆☆☆☆

“Avoid Homebase Kitchens”

Written on: 08/05/2015

If you believe, like we did, that after spending £15000 to upgrade our kitchen you would have an enjoyable experience then think again with Homebase! We moved into our new home in January 2015, the existing kitchen was from the Odina range and we wanted to extend it and improve some of the appliances. We visited the Cheltenham store from where the original units were ordered and at this point had brilliant service from the in house designer, he worked very hard to ensure we arrived at a very… Read Full Review

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★★☆☆☆

“kitchen installation”

Written on: 27/04/2015 by HeavenRossiItalian373 (1 review written)

The whole procedure from choosing a kitchen to having it installed was a nightmare. Constant delays, repeatedly having to correct my order, workmen pulling out at the last minute,not getting the kitchen I orignally had choosen. On the upside, they did strive to put all their wrongs right once their installation manager got on board. The two workmen I was eventually assigned were great and made me feel better about the whole shambles. I would like to thank then for their hard work. This was… Read Full Review

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★★☆☆☆

“terrible after service”

Written on: 22/04/2015 by rogersunited (1 review written)

We ordered our kitchen in February 2015 told 4-6 weeks delivery and it did arrive on time. then the trouble started, wrong units then wrong doors, replacements sent wrong again, after many phone calls and even E-Mails to CEO no appology or recompense I asked at one point for 3mt of stick on edging I got 3mt coving, what a wonderful array of wrong pieces I have in the garage. No one seems to care about the customer that is keeping the company going.What incompetance, beggers belief. DONT GET… Read Full Review

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★☆☆☆☆

“the worst buying experience ever .....steer clear!!!!!”

Written on: 16/04/2015

Do not risk buying from this company. Paid in full for kitchen that was ordered on 02/01/2015 with a 6 - 8 week delivery. Had a call end of jan to book delivery, driver turned up with a box of tiles , no prior warning of delays or problems. Full kitchen only recieved last week 15 weeks after ordered and paid for, no one at homebase has wanted to help they literally do not want to know once they have your money, have never dealt with a large company so unwilling to give any assistance to… Read Full Review

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★☆☆☆☆

“Ordered kitchen December 2014 - informed delivery May 2015”

Written on: 09/04/2015 by Dante38 (1 review written)

If you need a new Kitchen, DO NOT ORDER FROM HOMEBASE, unless you want to wait nearly 5 months for the delivery of it, plus numerous phone calls to HOMEBASE to have all the kitchen delivered in one go. We ordered and paid for the kitchen on 28 December 2014, and informed by the salesperson delivery would take place in March 2015, giving us paperwork in evidence of this. So far and 'tens' of phone calls later, being fobbed of with excuses that cabinets have to be manufactured as they are out of… Read Full Review

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Roberta24's Comment

Written on: 09/04/2015

Hi,
From what branch did you place the order?

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★☆☆☆☆

“Who needs a kitchen”

Written on: 07/04/2015 by Lisapickett (1 review written)

Well where do I start, if you order a kitchen from homebase expect trouble. When first going in to the store it seemed ok, we were reassured things would be fine and we would have the perfect kitchen ( could not be more wrong ) Our delivery arrived in stages, most of it being wrong or better still we did not receive it at all. We were missing panels, draws, work tops and the OVEN The delivery guys packed everything on top of one another so we had no way of checking what had/ had not been… Read Full Review

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★☆☆☆☆

“Homebase never again ”

Written on: 02/04/2015 by Bob0975367894 (1 review written)

Kitchen paid in full in jan 2015 installation manager said iit would be in by end of February we live in rep of Ireland fitter came to install kitchen after 5days still not finished parts missing 6 wks later after 4deliverys from uk which were all wrong parts sent we are still in the same boat what a bunch of Morans they have employed in this big company anyway now we are seeking legal action kitchen still not finished so if I had the choice agin I would never go with homebase never again… Read Full Review

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