Homebase Kitchens Reviews

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Homebase Kitchens

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Latest Reviews

★★★★★

“High finish”

Written on: 15/08/2014 by rshoebridge1 (3 reviews written)

Fitted m kitchen a few years ago high quality finish… Read Full Review

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★★☆☆☆

“Dont get a kitchen from Homebase it took 5 month to get it”

Written on: 14/07/2014

I took advantage of the January sales, got quotes from all the big companies setting them against each other for prices. Homebase came out on top, so I thought until delivery. It has taken five months to sort out missing parts. It's been a nightmare. From not actually getting what I ordered to cheaper parts being delivered. Ended up having to go through store, then senior management, then director, up to the C. E. O. Told him all the problems I was having, that it has cost me five months of… Read Full Review

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Disgusted15's Comment

Written on: 21/07/2014

You're lucky I have had the misfortune of pay nearly 28k for a kitchen that has been bodged up and nearly a year later I am still waiting for Home Base to get their act together, My advice is never buy from homebase

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★☆☆☆☆

“Do you want a nervous breakdown.”

Written on: 06/07/2014 by Nashhf1991 (1 review written)

My mother ordered a small kitchen and was told it would all be ready in 5 days, the fitter never turned up for one of these days, a door for one of the cupboards was missing , we are now into one month they ordered another door but when it arrived it was the wrong door. Once Sainsbury Home Base have got your money they just give you the run around. My mother is 78yrs old and this is now affecting her health, never order a kitchen from them unless you want a nervous breakdown disgusting… Read Full Review

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★☆☆☆☆

“Do you want a nervous breakdown.”

Written on: 06/07/2014 by Nashhf1991 (1 review written)

My mother ordered a small kitchen and was told it would all be ready in 5 days, the fitter never turned up for one of these days, a door for one of the cupboards was missing , we are now into one month they ordered another door but when it arrived it was the wrong door. Once Sainsbury Home Base have got your money they just give you the run around. My mother is 78yrs old and this is now affecting her health, never order a kitchen from them unless you want a nervous breakdown disgusting… Read Full Review

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★★★★★

“Homebase Essentials”

Written on: 02/07/2014 by udMiller194 (1 review written)

I think this is the first review I have ever written but credit where credit is due. The whole proceedure was faultless, from the store (Norwich North)to calls from customer services advising of delivery date (less than 2 weeks from order date) to the delivery guys (who helped me remove an old cooker). Assembly was easy, instructions were idiot proof (i think). Very impressed with the 3 drawer unit (which I always consider to show poor quality on a budget kitchen). The cabinets once… Read Full Review

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★★★★☆

“Homebase Schrieber Kitchen”

Written on: 29/06/2014 by RossHaines (1 review written)

A great service from Homebase Salisbury from design through to fitting our new Schrieber Kitchen. We went for the Audley bone range with Miaia Fossil worktop and oak work top on other side of kitchen. Homebase planner was very diligent and two home surveys ensured fitting went to plan. No issues with delivery and the kitchen fitter looked after everything from then on. We chose Homebase having visited a range of suppliers but were really impressed with their personal service. We went for… Read Full Review

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★☆☆☆☆

“Nightmare. 3 months of waiting still no kitchen ”

Written on: 29/06/2014 by CoryLevesque (1 review written)

A soon as order placed, the problems started. Price kept being revised, always upward. After a month if exhaustive negotiations we thought everything was agreed. Then they changed the agreed installation date. Finally installation due to start next week but with 2 days notice they have called to say installation has been cancelled again. Can't review the actual kitchen, as bringing to doubt I'll ever receive it… Read Full Review

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★★★★★

“Excellent Odina Champagne Kitchen and Excellent Fitters ”

Written on: 27/06/2014

Spent 6/9 months on and off looking at various kitchens and eventually decided on Homebase admittedly with some trepidation having read some of the reviews Am not a regular Homebase customer as many of their products can be purchased cheaper elsewhere. However, the design process was unfortunately an on and off affair with us having to do the chasing up. Can understand reluctance to print off too much detail re sizes, layouts etc but would have preferred this to double check everything myself… Read Full Review

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★☆☆☆☆

“No contingency for replacing damaged units promptly”

Written on: 25/06/2014 by Steveh1 (1 review written)

Terrible company with a different story depending no who you talk to. Spent over £10,000 on a Schreiber kitchen. Was delivered as arranged - delivery men were like gorillas - threw the range around like it was a die and forced it through a door which wasn't wide enough. We are filling 4 walls so have a lot of units which filled our garage. The last thing in was a pallet about 5 feet high containing loads of bit and pieces. We couldn't possible have pulled it all out to check everything… Read Full Review

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★★★☆☆

“Poor colour matching”

Written on: 20/06/2014 by Cooleybt1953 (1 review written)

I bought a Hygena Tolini kitchen [wood effect, light oak]. Bearing in mind the price compared to other brands I was reasonably satisfied. The worst problem is colour matching of End Panels, plinth and corice. The end panels are slighlty more red than the unit doors also the edging tape supplied for finishing off ends and fronts of corner wall units isn't anywhere near a match for the units. With each length of plinth there is a small strip of edging to cover cut ends - this edging strip is an… Read Full Review

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★★★★☆

“Homebase Odina Kitchen”

Written on: 13/06/2014 by RyleighCrabtree101 (1 review written)

As this was a German Kitchen it took 3/4 months to be delivered (ordered December 2013,mid April work began. The quality of the kitchen and the installer work was good. Unfortunately the main kitchen work surface got damaged during transit and needed replacing. The fitter put the damaged worksurface i, so I had a working kitchen. Unfortunately I had to wiat 4/5 weeks until the replacement worksurface and final installation including tiling was completed. It too almost 6 months to complete… Read Full Review

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★★☆☆☆

“Essential Kitchen”

Written on: 08/06/2014 by Irelandj1946 (1 review written)

The quality is very average. 2 cupboard doors had to be replaced with one being warped and the other split on arrival. Some of the items ordered by the store were not needed. Some items were out of stock so it took 4 months from beginning to end for the kitchen to be completed and ended up costing me extra in fitting fees,which I wrote to the store manager about and who did not even have the decency to acknowledge the complaint. Worst of all is the delivery service which is truly horrendous. I… Read Full Review

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★☆☆☆☆

“Worse than terrible”

Written on: 31/05/2014 by CourtneyDiaz316 (1 review written)

Do not choose Homebase for your kitchen. If you do it will be a terrible mistake. Their incompetence levels are incredible. They supplied the incorrect fridge freezer housing (advised builders to cut cabinet to fit!), a missing panel in the kitchen design, the incorrect cooker hood, no extractor kit for hood (we were given a tatty return from 'the back of the store'), sink tap was faulty, Corian work surface 'cancelled by mistake' delaying installation still further and adding to our costs… Read Full Review

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★★★★★

“Love my kitchen”

Written on: 26/05/2014 by JolieHoffman (1 review written)

After much research of styles and shops I finally chose the arundel from homebase. I love it. It's easy to clean looks fantastic and having the blue dors is a statement in itself. We had our own builder fit the kitchen to homebase plans and whilst the plans were good thank goodness for my builder else we would have had drawers that could not open easily fixed. The sales people and designer were fantastic however did try and change my mind on Worksop choice as he preferred wood to my chosen… Read Full Review

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★★★★★

“Odina / Schreiber”

Written on: 23/05/2014 by Andres262 (1 review written)

I ordered a schrieber bone colour kitchen last year for my utility room - it all turned up and fitted as ordered. No problems at all. A very friendly team they have at the Frome store. Now the time has come for my kitchen to be done and I am going to be getting one the new Odina kitchens - I've soo far had the same great service as last year. We are just finalising the designs and then I'm looking forward to having it all fitted later in the year - I just have to make my mind up on a few… Read Full Review

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★☆☆☆☆

“Shockingly poor organisation”

Written on: 13/05/2014

Ordered new kitchen in January 2014. Initial excitement has turned into a nightmare. Bits missing and damaged. Wrong bits sent. Unable to honour delivery on some appliances and had to find alternative supplier at last minute. Thank goodness for AO.com! Given wrong advice. Have been fobbed off with excuses. Cad system has wrong dimensions for several integral components therefore design is floored. I have sent two emails detailing my complaints but I have still not received a reply. MY ADVICE TO… Read Full Review

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Pauline1068's Comment

Written on: 18/06/2014

Interesting as we are going tho a nightmare ourselves with the level of very poor service, sent a letter and email giving 10 days to deal with the complaint.
Also involved the Furniture ombudsman so maybe something for you to consider.
Good reputation company until you have a problem.

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★★☆☆☆

“inaccurate information”

Written on: 09/05/2014 by rodders1949 (1 review written)

We decided on a homebase fitted kitchen. The cost was about what we were wanting to pay but the tiling was going to cost £1600 which we thought a bit steep for the size of the kitchen. The planner stated that we could always pay the tiler direct as it would be the same person doing the job anyway,and that he would charge £1000 so we would save money, but still be covered by the homebase warranty. UNTRUE UNTRUE UNTRUE UNTRUE UNTRUE Do not be told this as it is UNTRUE. We had a few issues… Read Full Review

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Biskit105's Response to rodders1949's Review

Written on: 29/05/2014

Your review is quite amazing, the same thing happened to us. Homebase said that they would honour the additional works carried out by the installer. I have asked the installer for an itemised invoice for 2 months now, but he just will not give me one. Homebase has told me that it is nothing to do with them! I will also be informing HMRC about this, because he is just pocketing this money - & he is a Ltd. Company.

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Rodders1949's reply to Biskit105's Comment

Written on: 03/06/2014

Yes I'm giving my guy till the end of my holidays (1 week left) and then his mobile, name and company name are passed to The tax people.
It just goes to show that homebase are carrying out this practice despite their area installations manager telling me they don't.
In my opinion the more people that know this fact and the more people comment about it, then the sooner the truth comes out.
They can't call us all liars.

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★☆☆☆☆

“appalling service from homebase ”

Written on: 04/05/2014 by rvRhodes172 (1 review written)

homebase we're absolutely appalling. The day of delivery they did not turn up.... After calling them to find out why I then arranged another delivery 5 days later ... Had to cancel my kitchen fitter. Delivery number 2 was meant to turn up between 7 n 11. By 11 I had not received it. Again I had to call them to find out what was going on. It eventually arrived at 3pm with bits missing. had to call again to try and chase up the missing parts. They told me they could not re deliver for another 4… Read Full Review

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★★★★★

“Kitchen”

Written on: 30/04/2014 by abrahamabey (1 review written)

We had ordered the Schreiber Grovesnor kitchen from Homebase Catford Branch. The process was handled quite well from planning to delivery. The Manager was extremely good with us and given all support wherever required. She had made sure the whole process is done efficiently without any fault. All staffs were quite supportive and we have been well informed in all the stages. The kitchen was delivered on time without any delay and the packaging was really well done. The quality of the kitchen is… Read Full Review

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★★★★★

“Odeana kitchen great service from start to finish”

Written on: 25/04/2014 by qcJoyce109 (1 review written)

From the planning to the delivery we were kept in contact all the way . The kitchen was delivered and the packaging was really well done. I installed the kitchen myself every thing was there the only thing we had a problem with was a chip on one of the doors.we phoned and explained and they sent a new door. Would could not fault the company in any way. And the quality of the units are superb. The kitchen looks exactly as the plan we had printed at the start Thank you Homebase and odeana we… Read Full Review

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