Homebase Kitchens Reviews

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Homebase Kitchens

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Latest Reviews

★★☆☆☆

“poor ”

Written on: 16/05/2016 by digrunta (1 review written)

Purchased from Irvine branch. Delivery on promised date but not all there. Had to wait 10 days for the correct unit to come . The worst thing is that the plans that they give you are woefully incomplete, but I bet if you get their fitters to do it, they would have the better plans that are available. I have seen these plans when questioned the design , but was told they didn't exist. Please make sure you get all the plans there are… Read Full Review

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★☆☆☆☆

“Odina kitchen disaster”

Written on: 15/05/2016

Ordered an Odina kitchen with a very good sales person and bought what appeared to be a good kitchen at a fair price. Receiving of the kitchen involved 3 deliveries, first two excellent (hob, oven, sink, etc) the third a complete disaster. Many of the units were damaged, they'd had a journey from hell and shook all over the truck. There were footprints over the packaging and inside the units that weren't completely packaged - I think someone had been playing hide and seek whilst they were at… Read Full Review

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★☆☆☆☆

“AVOID HOMEBASE AT ALL COSTS”

Written on: 12/05/2016 by Abelq34 (1 review written)

Would never ever buy a kitchen from Homebase again! The customer service (after the installation of the kitchen) is sadly lacking. The sinks were installed wrong and were obviously not installed by a qualified plumber. The sink was leaking and has caused damage to the shelf which now needs to be replaced. The installation team were supposed to come on Monday, they didn't come until the Tuesday!! That was the start of a 10 day nightmare and after 4 weeks they still haven't been back to finish… Read Full Review

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★☆☆☆☆

“Woeful”

Written on: 03/05/2016 by ArielShort444 (1 review written)

Homebase are the most dysfunctional organisation I have ever encountered. And their staff must be very highly trained on telling porkies… Read Full Review

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★★★★☆

“Great service.”

Written on: 01/05/2016

From start to finish we were pleased with our new kitchen. delivery and fitting went smoothly with calls from home base every step of the way. We really can't fault all involved. One year on and a part required replacing. I contacted the after sales team and within one week this part was delivered and replaced,amazing service that you do not often see well done homebase… Read Full Review

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★★☆☆☆

“schreiber high gloss kitchen”

Written on: 29/04/2016 by margaret.mcginn (1 review written)

Had a Schreiber kitchen fitted March 2015 already had to have plinth replaced as had peeled now find one of the panel either side of oven also peeling when contacted Homebase told as it's after 30 day checking period wee would not be able to replace this item this kitchen is supposed to have a fifteen year guarantee do not touch Schreiber or Homebase I have stone worktops and glass splashbacks so this will be a nightmare to fix I had a Magnet kitchen for 20 years great quality and… Read Full Review

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★☆☆☆☆

“worst experience of my life”

Written on: 22/04/2016 by seNorris174 (1 review written)

I wish I had never heard of Homebase kitchens. The one star rating I have given them is far too high. Problems:- Customer Service dreadful, a fully live electric wire was left in kitchen wall for one week without my knowledge and could have killed me, 2 sets of worktops did not colour match, so to guarantee a colour match I had to change the make and type of worktop. Instead of 2 weeks to install it took several months - stress stress stress, deliveries all over the place incorrect items… Read Full Review

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★★☆☆☆

“over priced; slow to refund, poor after sales service”

Written on: 22/04/2016

The kitchen itself is nice, largely because I actually designed it myself, not the Homebase team. The fitting was subcontracted by Homebase to a fitter who was very good but would have fitted the kitchen for a fraction of the price if I had approached him directly. I paid him extra to adapt two of the units so that they would fit correctly. Some of the fittings (taps, one of the sinks, and two counter tops) which they supplied were inappropriate and I had to return them and source more… Read Full Review

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★★☆☆☆

“one week delay delivery”

Written on: 13/04/2016 by Ellenkyrie (1 review written)

Ordered hyena kitchen from Homebase initial date for delivery was moved for another week. When stuff delivered, fitting started by our own joiner not from Homebase as review were really bad.day 1 one single whole unit missing, day 2 found out that a 600 unit door cannot be found, so was reordered then.We were charge for a ghost unit that's not even the measurement of our kitchen, then hinges are not right for the cupboard doors so our joiner can't fit them. From God knows what's missing on.the… Read Full Review

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★★★★★

“Great Service and Installation”

Written on: 13/04/2016 by Dohertyda494 (1 review written)

Everything from the design of the kitchen, delivery and installation went very smoothly. After reading these reviews was quite worried as to how the whole process would turn out, but needn't have, everything was great. Couple of items missing from delivery but Home base installer reordered and were delivered within a couple of days. Installation guys were great, hard working and any minor problems were easily resolved. Everything completed within time frame originally stated. I was very… Read Full Review

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★★★☆☆

“300mm Larder Cupboard”

Written on: 08/04/2016 by GrannyGrape (2 reviews written)

Bought a Simply Hygene kitchen, the quality is excellent but why oh why when it comes to a 300mm larder unit, put a back panel in that is meant for the 500mm version, and simply write in the instructions " cut the back panel to a width of 278mm it's entire length"… Read Full Review

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★☆☆☆☆

“THIS SERVICE IS APPAULING HOMEBASE AND NEEDS ADDRESSING!!!”

Written on: 06/04/2016 by psande (1 review written)

Staff in store helpful with design, that's where the service stops!! Ordered Jan and told that all in stock apart from one item, rang in Feb to see if the order was now all there and told yes so a delivery date was arranged, on the day of delivery all that arrived was the worktops, back on the phone again to find out where the rest of the kitchen was, was told that it was held up due to other parts now missing from order, so my kitchen went from complete and ready to deliver to then not… Read Full Review

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★★☆☆☆

“Approach with caution”

Written on: 29/03/2016 by absimj (7 reviews written)

The Salesman – we were sold the kitchen by a youth who knew his way around the computerised kitchen design system, but didn’t know enough about what happens in kitchens or about the features and pre-requirements of some of the products. Consequently we were not asked some important questions, and ended up with some irritating features in the kitchen that were only evident once it had been installed. When we were asked to sign off the order, the printout of the components that we were asked… Read Full Review

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★☆☆☆☆

“mr M Foy”

Written on: 20/03/2016 by TuckerWooten105 (1 review written)

I am sorry that I ever purchased a kitchen from home base, pieces missing on delivery trying to get replacements the Worse service I have ever dealt with. Very unhelpful customer services no one takes interest once they have Your payment. I would advise anybody of buying a kitchen to give home base a wide berth… Read Full Review

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★☆☆☆☆

“Delivery is a big problem”

Written on: 19/03/2016 by sidney8 (1 review written)

I planned my kitchen with Homebase and was happy with the service at the time. I was given a six week wait and arranged builders to fit the kitchen. However, after starting to fit the kitchen we realised that there were a couple of end panels that were missed on the design. We also wanted to change two cupboards. When we went to change them we were told it was another six week delivery wait. Now we are finding it difficult to get the builders to come back to finish the job as they are on the… Read Full Review

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★☆☆☆☆

“Kitchen - Never again, I wish I read these beforhand”

Written on: 18/03/2016

A catastrophic mess up from the first delivery - VERY short overview as I have wasted far to much time with these guys. From ordering (which was a good experience) to having a finished kitchen took 4 months, with the finished product not being what was planned due to huge errors by the planner. Months of stress, arguments, being lied to, obvious mistakes that should have been picked up, no-show deliveries, not having a kitchen etc Compensation was agreed but it took being on a verge of a… Read Full Review

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★☆☆☆☆

“False promises”

Written on: 02/03/2016 by Ninaa13 (1 review written)

Where do I begin ? Kitchen ordered at Dumfries store prior to xmas 2015 promised excellent service, given 'personal' help assistant and job to start 18/1/16 with one of their two top fitters. Week before our kitchen due to start we looked at neighbours who had just had kitchen completed by same company but second fitter from one arranged for our house. The neighbours kitchen was excellent with no reported problems but like I said fitter number 2. Our kitchen started on schedule but became… Read Full Review

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★☆☆☆☆

“Don't ever use them. ”

Written on: 01/03/2016 by sapateri22 (1 review written)

Worst company to deal : They haven't got a glue what they are doing: There installation dates and times are a complete joke. Its now 4 months from date of completion and I still don't have a functional Kitchen: Every part of installation is unfinished therefore can't use washbasin, dishwasher, hob, extractor etc. Asked for compensation due to work not complete on agreed time - compensation offered was a minuscule with "take it or leave" attitude from their Head Office. Apart from one competent… Read Full Review

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★★★★★

“Superb service and quality”

Written on: 26/02/2016 by Rosiecrowe19 (1 review written)

Ordered my Hygena kitchen from the Rushmere branch in Craigavon back in December 2015. From design to delivery I have no complaints whatsoever. Staff very professional and helpful. Delivery all on time. And my brand new kitchen is my pride and joy!! Well done Homebase. I would have no hesitation recommending to friends and family… Read Full Review

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★★★★★

“Homebase Woking”

Written on: 23/02/2016 by Sudstrasse851 (1 review written)

We ordered a kitchen from Homebase, Woking. From the survey to completion the service was excellent, the kitchen was delivered when they said it would be and the Fitter, arrived first thing on the Monday morning. His attention to detail was second to none and nothing was too much trouble for him, he worked Saturdays and his lunch breaks. All in all an excellent experience and thanks to Homebase, the fitter and his boss for everything… Read Full Review

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