Homebase Kitchens Reviews

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★★☆☆☆
2.4 / 5
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Homebase Kitchens

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Latest Reviews

★☆☆☆☆

“STEER CLEAR!”

Written on: 28/01/2015 by RebekahMiddleton424 (1 review written)

Intially had the kitchen installed in August 2014 and 5 months later still having issues with the kitchen installation.The latest issue is worktop joints have now begun to move and open. I wish my husband could put this right because I do not want this company or it's contractors in my home again. Customer service is useless and they either pass you around or say they will get right back to you but never do. Having a new kitchen installed by Homebase contractors has been a horrible… Read Full Review

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★☆☆☆☆

“Do yourself a favour and steer very clear of...”

Written on: 19/01/2015 by DIBO18 (1 review written)

Appalling, damaged units and accessories, items missing, such poor custimer service it is untrue. I would never in a million years recommend Homebase to anyone, not even my worst enemy. We had our doubts when we read reviews but gave them the benefit of the doubt to our cost!!!!!!!!!!!!!!!… Read Full Review

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★★★★★

“homebase kitchen review ”

Written on: 11/01/2015 by brunodog1 (1 review written)

My wife and I recently purchased a fully fitted kitchen including all appliances from homebase cookstown branch. The young sales lady who dealt with us was fantastic , We pushed her hard for a good deal , and thats what we got :) we are very happy the way everything turned out and would not hesitate in recommending homebase to anyone. Thanks homebase … Read Full Review

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★★★★★

“Sittingbourne store perfect! ”

Written on: 11/01/2015

We recently purchased a kitchen from sittingbourne branch the girl who planned and measured for us was superb, she had only just returned after having a baby, but her knowledge and customer service were second to none, even if everything seemed to be against her she was in a shiny new showroom with the printers playing silly buggers. We were very happy with the way she went above and beyond what we expected. We will be back to see her soon for our new bathroom. Thanks to this member of staff… Read Full Review

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★★★★★

“Thanks Homebase Cambridge”

Written on: 18/12/2014 by TristonSnyder (1 review written)

Recently had a Schreiber kitchen fitted from Homebase Cambridge. The service from the in store designer was second to none - I had been to several independents for quotes and Homebase outstripped everyone! The kitchen I have been left with is beyond my expectations. I wouldn't hesitate recommending a Homebase kitchen to my friends or family. Thank you to the team at Cambridge, you have turned my dreams in to reality! Mrs R Turner… Read Full Review

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★☆☆☆☆

“Don't do it.”

Written on: 12/12/2014

Nearly 12 months on and my complaints are still not sorted. Poor appliances and overall quality poor. Most importantly, aftercare is just horrendous. I had to follow up my complaint on numerous occasions as no one even responded. Don't do it… Read Full Review

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★☆☆☆☆

“Unrepentant and no Redress”

Written on: 11/12/2014 by dyDaniels485 (1 review written)

I carried out considerable market research before deciding on a Homebase kitchen. It had the units, handles and worktop I was looking for. The person who carried out the planning was young and inexperienced but there was no-one else to do the job, I had to remind him about vital items that he skimmed over. He came over as brash and overconfident but had not basis for that opinion. Homebase pushed very hard to sell their fitting service and hardly surprising as they charged over 50% more than… Read Full Review

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★☆☆☆☆

“Don't touch them!!!”

Written on: 03/12/2014 by BrielleMcClanahan (1 review written)

After ordering a kitchen in early November I was informed by a member of staff at a later date (and by accident) that one unit of the ordered kitchen was not what I required but that the correct unit would be ordered. The kitchen arrived two weeks later (sooner than anticipated) but the wrong unit was included in the delivy but not the correct unit. On enquiring why this wrong unit had been sent and not the correct one, I was informed ( for the first time) that they cannot change an item… Read Full Review

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★★☆☆☆

“Avoid if Possible”

Written on: 25/11/2014 by Harley16 (1 review written)

The order started off well with the sales person / kitchen planner coming out to do a home visit and making his recommendations. So far so good. Then I checked the internet and found all of the appliances the sink and taps online about 40% cheaper than at Homebase. When I brought this to the attention of the Homebase sales person they had to see a manager and brought their prices down to near to the online prices. However on the final visit to the store I should have smelt a RAT when they… Read Full Review

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★☆☆☆☆

“ODINA Kitchen not delivered - AGAIN!”

Written on: 25/11/2014 by MrCmc (1 review written)

We went to Homebase, thinking they were a quality retailer, with a good reputation. We initially anticipated we would like delivery of our kitchen for the 7th November. It came apparent that that delivery couldn't be met due to the kitchen coming from Germany. External factors. Fair enough. On confirmation that our kitchen would be in the UK, we requested delivery for 19th November. The day before that, homebase re-confirmed the delivery, and I took the day off work to receive it. On the day… Read Full Review

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★★★★★

“Absolutely fantastic from start to end”

Written on: 24/11/2014 by emmapev (1 review written)

From ordering in store, to getting parts that were missing/damaged, cannot fault the service and kitchen. The kitchen arrived within 2 weeks of ordering. Lovely delivery guys, polite and courteous. We couldn't fit the kitchen until a few weeks after delivery. However, we were short of hinges, had a damaged worktop, and short on edging strip. Not a problem. Phoned up a few times as we came across the niggles, the customer service was second to none, nothing was too much of a problem. The… Read Full Review

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★☆☆☆☆

“Nine months of stress and struggle!”

Written on: 11/11/2014 by Jasmin160 (1 review written)

The salesman/estimator/designer was completely incompetent and unimaginative and caused no end of problems with his mis-measurements and changed the design of the kitchen without prior consultation with us. He was arrogant and acted as if our opinions about OUR kitchen were stupid and inconsequential. During the early stages he recommended a friend of his to fit the kitchen who we subsequently found out was not adequately qualified and was not registered under Section P of the Builders Act to… Read Full Review

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★☆☆☆☆

“You would not believe it was possibe. .”

Written on: 10/11/2014

The process started well... planning and delivery were perfect. Fitters arrived as arranged. After a few a hours of tremendous progress, it was noticedar that the taller cupboards (5) and the wall units (4) were lowlinever and not the taller ones. from then in it was downhill all the way. During the next 6 weeks there we 8 deliveries, including the whole lot in oak (kitchen is white) plus endless stuff. What did arrive and could be fitted ofter seemed too difficult for the fitters who needed… Read Full Review

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★☆☆☆☆

“Lowest quality kitchen ever”

Written on: 09/11/2014 by Lillies119 (1 review written)

Do not buy your kitchen from this store,we bought a Hygena kitchen from the Dumbarton store and got shown the carcasses and doors- all happy. When installed was a cheap thin carcas that every time the installers tried to connect units together the wood has split. My appologies for calling it wood as it must be the lowest quality sawdust compressed together- shocking. The units that I had removed from the kitchen (cheap Ikea)where 8mm these units 6mm. Superficially with the doors all looks good… Read Full Review

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★★★★★

“Excellent Service”

Written on: 26/10/2014 by Cox204 (1 review written)

From getting our quote right to the end of the job we had fantastic service and were made to feel special.We were kept informed every step of the way and the kitchen fitter was the best. We are now proud owners of a beautiful kitchen and the workmanship is 100%. I would highly recommend Homebase and cant think of any negatives… Read Full Review

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★★★★★

“Homebase Frome Awesome Service”

Written on: 25/10/2014 by tpWebb380 (1 review written)

We have just had our lovely new odina kitchen installed by the team at the Frome store. We only came in for some lights and then saw the displays, booked a home measure, were looked after and even brought a fitted bedroom! We did not think we could fit everything in we wanted to but somehow it went in seamlessly. Its now looking great and ready to use. Thank you again we will definitely be recommending to our friends… Read Full Review

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★★★★★

“Couldn't be happier- ignore the reviews!”

Written on: 25/10/2014 by Woodwardkv421 (1 review written)

I ordered my Odina kitchen in the London Walthamstow branch and our experience was absolutely fantastic. 12 week wait for the kitchen was worth it and we couldn't be happier with the end result. Attention to detail was fantastic and our kitchen looks beautiful! The whole team right through to the installers were courteous, professional and our designer really knew her stuff! We visited plenty of companies and showrooms but nothing compared. We were assigned a personal advisor to help us along… Read Full Review

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★★★★★

“Couldn't be happier with kitchen and service!”

Written on: 16/10/2014 by AliceAdams (1 review written)

From start to finish we have been delighted with the service received from our designer from the Worcester Homebase branch. She went out of her way, often replying to queries out of hours,and ensuring that all amendments to the order were handled straight away. When our kitchen arrived the only issues were two damaged doors. We notified our designer and new doors were delivered within a couple of days with no quibble. The kitchen itself is even better than we imagined! We were hesitant to… Read Full Review

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★★★★★

“Homebase Rochester is the best!”

Written on: 13/10/2014 by 67ABCD (1 review written)

I can't speak more highly of the Homebase kitchen designer, our call centre helpline lady, and especially the kitchen fitters employed by Homebase. The whole process from ordering the Hygena kitchen plus appliances to kitchen completion took around 6 weeks. Everything we were promised at the time of purchase was done. The kitchen was delivered within a 4 hour time slot on the correct day (nothing damaged or missing) The fitters started on the day they said they would,and finished in… Read Full Review

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★☆☆☆☆

“Don't go to Homebase”

Written on: 06/10/2014 by 18Reynolds (1 review written)

We spent over £20k on our Odena kitchen from Homebase. We couldn't use the kitchen properly for weeks as they sent the wrong worktop. Then there was a door that took about 7 goes and over a year to get right. The communications are terrible and they refused to delay payment even though the kitchen was not complete after 12 months when the payment was due. They just don't seem to care about the frustration and inconvenience caused. Don't trust Homebase!… Read Full Review

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