Homebase Kitchens Reviews

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Homebase Kitchens

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Latest Reviews

★☆☆☆☆

“Worst experience of my life”

Written on: 24/08/2016 by 157Strong (1 review written)

We purchased a rather expensive Nobila kitchen from them in the 'so called January sale' which is their most expensive range. The ordering process was brilliant but everything went down hill from there. - it require 4 phone calls and 3 visits to the store just to get confirmation of our order (3 months). - it took them 6 weeks to arrange to come and measure the property, again in the end I had to go to the store. - my case then got handed over to someone new. they had to come out and… Read Full Review

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★★★☆☆

“COULD BE BETTER”

Written on: 20/08/2016 by mcMcKinney122 (1 review written)

Had my kitchen installed 4 month after i had ordered and paid for it,the fitters did a good job but took away some products i had changed which were suppose to go back to homebase for a refund, the door panels could be stronger there like hardboard but up to now there ok.Lets see what a few year does!… Read Full Review

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★☆☆☆☆

“Still waiting 4 months on ”

Written on: 15/08/2016 by L.campbell (1 review written)

Had a kitchen fitted in may with loads of scratched doors and poorly fitted carcass. Had spare doors delivered at end may to be fixed and took 2 months of calling every other day to get them replaced. Turned out one of the delivered doors was smashed so had to order another one. Now aug and had one door out of 2 sets of doors delivered and waiting 3 weeks (now) to call because they can't be bothered to contact and they still have not called. I call them and they have no idea what is going on… Read Full Review

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★★★★★

“great design. gre a t service.”

Written on: 11/08/2016 by greenockgirl (1 review written)

Right from start kitchen designer at Greenock shop was magic.at least 3 different designs were done before I decided. Nothing was a bother. dAte given for delivery arrived. Delivery men arrived on time. They were so pleasant and helpful. All items arrived in perfect order. I love the design and the quality of the units. After the kitchen was fitted, I decided that I would like a few other bits and pieces like splashbacks and upstands. This was organised by the designer and his manager without… Read Full Review

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★★★★☆

“my new kitchen”

Written on: 06/08/2016 by crabby481 (1 review written)

We had a new kitchen installed about three weeks ago & i am really pleased with it .The kitchen fitter was excellent he put sheets down over my carpets & tidied up each day before he left he was really easy to get on with and the most tidiest of workman that i have ever had .We did spend much more than we intended on the kitchen but the results are worth it i especialy like my work tops quartz with a sparkle in it .All in all the service we recieved was excellent… Read Full Review

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★☆☆☆☆

“Rude member of staff in Luton branch”

Written on: 05/08/2016 by ReginaldWright (1 review written)

Don't bother from here. Firstly getting an appointment was a mission they said they'll get back to you within 48 hours, they don't. Second time round I managed to get an appointment. I went into store 15 minutes early before the appointment to discuss a new kitchen he was sitting there talking to another member of staff so I thought I can see him early. I introduced myself and he said he needs to pop out, I was left waiting for 15 minutes past my appointment time. I found that a bit odd… Read Full Review

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★★★★☆

“Good product and efficient installation ”

Written on: 24/07/2016

We have just had a Schreiber kitchen fitted and are very pleased with the result. The fitters were all professional and friendly. Homebase customer service dealt with all matters and kept us informed at all times. Overall a very smooth operation. Would recommend… Read Full Review

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★☆☆☆☆

“Is this the beginning of a nightmare”

Written on: 11/07/2016 by sheringhamkitchen (1 review written)

We were told by more than one person not to order a kitchen from Homebase. Would we listen, no. Should we have listened, yes. Six weeks ago the kitchen units and ancillary items were ordered. Two weeks ago Homebase telephoned repeatedly to confirm the delivery date. Two days before the delivery date a I had a call from them. No hob extractor hood available but it would be delivered 10 days later. Pity Homebase never mentioned this before when they advised on the delivery date. It's not as… Read Full Review

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Sheringhamkitchen's Response to sheringhamkitchen's Review

Written on: 23/07/2016

Well what do you know. No damage or bits missing.
Good quality units. 4 out of 5 stars. Would be 5 if thry hadn't messed up the hob fan order. Generally well pleased.

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Charliechump's Response to sheringhamkitchen's Review

Written on: 10/08/2016

We had ordered our kitchen last July. The first fitter had stopped doing kitchens for Homebase. The new ones never finished the job leaving a few bits to be sorted. Eventually Homebase got someone else to finish off.
The levels of the base units is higher on one side than the other.
The worst part was that Homebase got us to enter into an agreement with Barclays Bank who paid Homebase on delivery and under the agreement we will have to start paying back on a monthly basis over a year.

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★☆☆☆☆

“Never again”

Written on: 24/06/2016 by Pat1212 (1 review written)

Sales people fine Product ok Fitting ok Problem sink too small loads if hassle waitined 4 months approx they replaced the sink. Now the sink gurgles for an hour after dishwasher or if water goes down the sink now I've got to send for them agsin. Absolutely sick of the hassle the phone calls the calls never returned… Read Full Review

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Designer01's Response to Pat1212's Review

Written on: 24/06/2016

Was this kitchen fitted by Homebase?

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★★★★★

“Excellent product and service”

Written on: 20/06/2016 by DerekandKath (1 review written)

The installation of a new Hygena kitchen arranged through your Honiton store has just been completed. We have nothing but praise for the whole experience,locally,centrally in advising us throughout, and finally the installation which we arranged through the store. Thanks … Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 18/06/2016

Had a subcontaror from home base d and r , In my own words A very bad experience , could not get reach them on the phone no reply to any emails that were sent , even no contact from the home base manager beware , and expensive ! For the end result Would recommend looking around… Read Full Review

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★☆☆☆☆

“Very Expensive, shop around”

Written on: 15/06/2016 by Hollowayannette (1 review written)

We ordered a Hygena kitchen from Newton Abbott, Devon. It was the first time we had done anything like this. The salesman, at first impression, seemed very good. CHATTY AND COULD NOT DO ENOUGH FOR US. but then he is a salesman, wonder if he is on a commission/bonus scheme. Delivery dates very flexible, a plus for Homebase. We decided to have our kitchen fitted ourselves, by a family friend. Our first delivery date turned out to be unavailable. Some of the stock was on back order. We… Read Full Review

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★☆☆☆☆

“The most expensive RUBBISH!”

Written on: 10/06/2016

I'm quite sure you can get a better product and service around for the money they ask for the kitchen they sell!!! It's NOT nice as it is when you first go in homebase and drain it and they sell it to you; it becomes a nightmare, wrongs parts that continues coming, different colours, pieces that don't fit, parts missing, splash back that suppose to be fire resistant and it DOES NOT resist a minimum of fire! I just advising you that you gonna spend so much money for not for a kitchen, but for a… Read Full Review

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★☆☆☆☆

“The most expensive RUBBISH!”

Written on: 10/06/2016

I'm quite sure you can get a better product and service around for the money they ask for the kitchen they sell!!! It's NOT nice as it is when you first go in homebase and drain it and they sell it to you; it becomes a nightmare, wrongs parts that continues coming, different colours, pieces that don't fit, parts missing, splash back that suppose to be fire resistant and it DOES NOT resist a minimum of fire! I just advising you that you gonna spend so much money for not for a kitchen, but for a… Read Full Review

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★☆☆☆☆

“They did a great job!”

Written on: 10/06/2016 by KaylinBroussard (1 review written)

They did a great job!… Read Full Review

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★★☆☆☆

“Appalling Customer Service”

Written on: 09/06/2016 by wmHarvey180 (1 review written)

I've given an overall rating of 2 stars as the Odina product is very good, however, the after sales service I have received is probably the worst I have ever encountered and deserves zero stars. The installation date was delayed by 3 weeks. I was not advised of the delay and had therefore packed up everything from the old kitchen and ended up living out of boxes for 3 weeks. The installation generally went well but there were several remedial items outstanding. I've had many remedial items… Read Full Review

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Charliechump's Comment

Written on: 10/08/2016

Our two corner units appeared to have the same doors leaving the gap between the two small doors on the one unit different to the other corner unit doors. We were told that that's how the units came. But, eventually when the homebase fitter (not the one who fitted) came he managed to make appropriate adjustments.

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★★☆☆☆

“Poor quality installation”

Written on: 06/06/2016 by Giancarlob216 (1 review written)

Order placed 4/2/16 at Ipswich Homebase. Installation agreed 9/5/16. One set of wall tiles out of three unavailable. Installer had gone to collect but alternative also not available,bearing in mind the tiles had been ordered 3 months previous. I had to resource alternative tiles from another branch and travel 60 mile round trip to purchase. ( Refunded ) I am still waiting for agreed compensation for fuel costs from Homebase. One drawer handle had broken screw and to conseal this the installer… Read Full Review

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★★☆☆☆

“poor ”

Written on: 16/05/2016 by digrunta (1 review written)

Purchased from Irvine branch. Delivery on promised date but not all there. Had to wait 10 days for the correct unit to come . The worst thing is that the plans that they give you are woefully incomplete, but I bet if you get their fitters to do it, they would have the better plans that are available. I have seen these plans when questioned the design , but was told they didn't exist. Please make sure you get all the plans there are… Read Full Review

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★☆☆☆☆

“Odina kitchen disaster”

Written on: 15/05/2016

Ordered an Odina kitchen with a very good sales person and bought what appeared to be a good kitchen at a fair price. Receiving of the kitchen involved 3 deliveries, first two excellent (hob, oven, sink, etc) the third a complete disaster. Many of the units were damaged, they'd had a journey from hell and shook all over the truck. There were footprints over the packaging and inside the units that weren't completely packaged - I think someone had been playing hide and seek whilst they were at… Read Full Review

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Maz48's Comment

Written on: 20/08/2016

They breached the contract by not supplying what was promised, in a state to be fitted. If you paid on your credit card (and sometinmes debit card), you should contact your bank and they'll establish if there was a breach and refund you directly. It's a dead easy process - one letter and mayber some photos and that's it. Good luck

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★☆☆☆☆

“AVOID HOMEBASE AT ALL COSTS”

Written on: 12/05/2016 by Abelq34 (1 review written)

Would never ever buy a kitchen from Homebase again! The customer service (after the installation of the kitchen) is sadly lacking. The sinks were installed wrong and were obviously not installed by a qualified plumber. The sink was leaking and has caused damage to the shelf which now needs to be replaced. The installation team were supposed to come on Monday, they didn't come until the Tuesday!! That was the start of a 10 day nightmare and after 4 weeks they still haven't been back to finish… Read Full Review

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