Homebase Kitchens Reviews

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Homebase Kitchens

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Latest Reviews

★☆☆☆☆

“Distressing experience”

Written on: 03/09/2017 by Lisat177 (1 review written)

Initially all seemed fine. The old kitchen was taken away. Then we realised that the team doing the job (which is NOT a Home Base team), were doing something different from what we had agreed with the designer at Home Base. Tense and upsetting discussions followed. This delayed things and we had to pay extra money. The works were completed more than 6 weeks late. We realised a few days later that some details had not been completed (e.g. sealing around the sink, some painting). Two months later… Read Full Review

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★★☆☆☆

“Useless Guarantee?”

Written on: 06/08/2017 by afMartin126 (1 review written)

I have been advised by a member of staff that even though I have all the purchase documents the 10year guarantee doesn't cover me. The kitchen was installed 2011 and I purchased the property 2015. The issue is that the foil wrap has come away from the MDF board on the doors… Read Full Review

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★☆☆☆☆

“Home Base Kitchen fiascoes ”

Written on: 02/08/2017 by sdPorterfield148 (1 review written)

I'm so frustrated with Home Base kitchen "THE HOLE EXPERIENCE" ALL YOU POTENTIAL KITCHEN BUYERS ( PLEASE PLEASE DON'T BUY A KITCHEN FROM HOMEBASE) you have been warned!!!!… Read Full Review

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★☆☆☆☆

“Never again ”

Written on: 20/06/2017

Homebase kitchen was rubbish from start to finish it's done now but not happy if I could sue I would Homebase in honiton Devon please keep your money and go to a shop that staff is honest with you not lie then take your money then don't want to know the man on the sales never go to him order my kitchen had wrong handles not enough plinth wrong lighting he will offer you everything till he get your money then that's it please please guys don't go to Homebase honiton Devon only if you want bad… Read Full Review

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Howell2's Comment

Written on: 02/08/2017

I've got similar problems hopping to sort it out tomorrow !!

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★☆☆☆☆

“The worst ever”

Written on: 17/06/2017 by Velezam36 (1 review written)

We have recently experienced the worst customer service I have ever come across. Never have I witnessed such incompetent employees who cannot be trusted or relied on. We tried to order a kitchen that basically never arrived! Week after week after week we were fed untruths and fake dates for delivery. A complete nightmare from start to finish and the most unhelpful and rude staff which made the matter 100% worse. I have been horrified and appalled that a large business like Homebase can proudly… Read Full Review

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Welshguy4's Comment

Written on: 18/06/2017

Worst place ever as we went there to buy a kitchen in honiton Devon promised everything by the sales man had our money then didn't want to know when we complained about plinth missing and the lights was wrong had wrong door handles not happy at all gave us wrong floor tiles for kitchen biggest load of rubbish ever please please don't buy from this waste atime company homebase you are rubbish ever

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Howell2's Comment

Written on: 02/08/2017

Just had kitchen delivered wrong parts in box's my kitchen fitter is having a nightmare in trying to fit the kitchen, going Home Base tomorrow try and sort out the mess, but reading reviews I don't think I'm going to good out come!!!

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★★★☆☆

“After sales misery”

Written on: 22/05/2017

Got a kitchen fitted in feb 2017 from Homebase Craigleith Edinburgh have to say they made a great job from designer to the guys who fitted it wasnt untill the day after the tiler came noticed scratches all over work top that werent there contacted the joiner who came and polished it but still scratched. Phoned the store and still waiting for someone to come out and still waiting after sending pictures over. After phoning 4 or 5 times kept getting the same reply that some one will phone back… Read Full Review

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★★☆☆☆

“Shambolic”

Written on: 29/04/2017 by Draven163 (1 review written)

Had a kitchen fitted in Feb 2016, we still have problems now from worktops bubbling up to pipes leaking to doors getting some sort of marks on them etc etc... it has not been a great experience with them. The workmanship was very poor, I've had to finish some of the work off myself because of waiting for somebody from Home-based to come round. The aftersales is very poor too.. as soon as they have your money they don't wanna know! A total shambles if you ask me and I wouldn't recommend them to… Read Full Review

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★☆☆☆☆

“Poor kitchen experience ”

Written on: 17/03/2017 by TXMZWA (1 review written)

Ordered a kitchen from home base in Feb this year we were given a delivery date took most of the kitchen out apart from the sink and cooker managed for the few days before delivery I confirmed with Homebases on the morning of belivery to make sure it would be arriving thay assured me it was on its way the plumber took the sink out and the cooker was disconnected thay arrived at the said time with appliances only thay had no knowledge of a kitchen for delivery you can emagin my dismay laws now… Read Full Review

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★☆☆☆☆

“non starter”

Written on: 10/03/2017 by rinty67 (1 review written)

judging by most of the reviews ive had a lucky escape.well heres my review ,or lack of it.febuary 5th i had an employee of homebase out to measure kitchen. four weeks later still no contact from them for design consultation.so i phoned on a tuesday eventually got through(derry branch,n ireland)i asked to see employee i was to speak to,the lad proceeds to look for him instore. 20 minutes later he comes back to phone and tells me he cant find him,i hang up. phone rings a couple of hours later and… Read Full Review

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★☆☆☆☆

“DONT BUY A KITCHEN FROM HOMEBASE”

Written on: 03/02/2017 by MaeMae123 (1 review written)

I ordered my kitchen from Homebase in Hamiltom, I had my kitchen delivered on Wednesday afternoon. When the first unit was installed we realised it was not the right unit. We contacted Homebase on the Thurdday morning who eventually confirmed that it was the wrong unit and they would send out new ones. We presumed this would be a next day delivery as I do not have a kitchen at this point. I called this morning to ask when the units would be deliverd to be told it would be next Wednesday the… Read Full Review

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★★★★☆

“Completely satisfied from start to finish”

Written on: 07/12/2016 by Claireylou (1 review written)

After reading some reviews on here after ordering my kitchen from home base, I was pretty much dreading the whole thing to be honest but luckily for me, I can honestly say that everything has gone well from start to finish. The kitchen designer was great and really helped in getting the best out my fairly small kitchen. This home visit was followed by an equally productive visit in store where I was talked through the impressive 3D design. After ordering and payment was made, I was frequently… Read Full Review

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★★☆☆☆

“Incredibly disorganised company”

Written on: 27/11/2016 by DiyDave3 (1 review written)

I recently bought a kitchen from Homebase. The units themselves turned out to be fine - a normal mid-price range kitchen that the builder found easy to install. There's not much between Wickes, Howdens, Homebase, Ikea, etc. in this respect. Homebase, however, distinguished itself in other respects. First of all, there's a 4-6 week lead time on kitchens. This doesn't seem such a bad thing if you plan in advance. But beware! If you decide to change anything and need to order another unit… Read Full Review

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Ians445's Response to DiyDave3's Review

Written on: 04/12/2016

Absolutely true.also if you like being patronised and told how to fit a kitchen from somebody who hasnt a clue you should go to homebsse.No they dont like items returned even when they have mismeasured it themselves.I have fitted many kitchens from various suppliers and homebase are without doubt the worst.
Customer service! Yeah its great till we have your money.
Wouldnt fit another hombase kitchen if i was paid double the money.Just because your a big company you cant dismiss the mere minions who are buying your product.Wake up!
Pollockshaws was tbe store i used.

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Designer01's Response to DiyDave3's Review

Written on: 16/12/2016

Note to anyone reading this. Although I do not doubt what is being said, I give this word of advice. Listen and note everything the designer says and read all paperwork. At some stage, you will be told and it will be confirmed, with every kitchen order, that you are now responsible for the order and all items on that order. Strange but true...designer measures the gap, designs the kitchen and places the order. But if there are any mistakes...too much or too little, you will have signed on the dotted line that you and your fitter have agreed that the order is sufficient for your needs and no more. Just a friendly note from a kitchen designer.

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Nomore21's reply to Designer01's Comment

Written on: 20/03/2017

Well said !! ,customers do not listen ,even when they have measured it themselves designed it themselves and they only use you to get their design on paper ,and they have fitted x amount of kitchen and they know best ..if it goes wrong either cause they measured it wrong or made a mess of fitting it themselves ,it's the designers fault ,Classic lol

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★☆☆☆☆

“Staff uniform”

Written on: 02/11/2016

How can anyone looking to spend 10k or more on a kitchen take the staff seriously and professionally when their uniform is a reflection on what you might expect to receive when your kitchen arrives . Grown men wearing aprons as if there about to go and mix paint or do diy absolute unprofessional welcome . Please make sure all bosses and owners no just how appalled I was and have taken my business elsewhere… Read Full Review

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Jaycee93's Comment

Written on: 03/11/2016

What's that got to do with the kitchen quality? This review is of no use whatsoever.

Even if the content was relevant, I would be reluctant to accept advice from someone who uses incorrect spelling and grammar when complaining about the appearance and professionalism of others.

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★★★★★

“I now love my Kitchen.”

Written on: 24/10/2016 by Cassandran1964 (1 review written)

From beginning to end our dealings with Homebase and our fitted Kitchen have been excellent and very professional. It was designed to our specifications by a helpful lady in store. We were booked in for the fitting for approx. 4 days and all was done in the allotted time by the 3 chaps employed to carry out the work. All along the way we were contacted by telephone informing us of each task and asked frequently if we had any concerns or uncertainties with the job. Even after everything was… Read Full Review

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★★☆☆☆

“Homebase - now we've got you money we don't care....”

Written on: 18/10/2016 by Simpson450 (1 review written)

Ordered a Hygena kitchen from Homebase,Purley Way on 3 August.Design ordering & original delivery process great. Was ready to provide a 5* review. Sadly it all then went horribly wrong! Delivery arrived 8 Sept but discovered store ordered wrong corner cabinet & dwasher door.Took 3 days to get things moving-no response to original call to Hbase. So contacted supplier direct who needed email and photo to check details then referred me back to Hbase! Monday 12 Sept spoke w Hbase who apologised… Read Full Review

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★☆☆☆☆

“Homebase kitchen - avoid”

Written on: 17/10/2016 by Hanas (1 review written)

We ordered simple 2m x 3m galley kitchen 6 weeks ago. We did not get any updates about it so we went into our local Homebase. We were told that there is a problem with our order and there will be delay with delivery. Homebase need another 3 to 6 weeks to complete. It means that Homebase needs 12 weeks to make a simple kitchen! Not acceptable as we can't live without kitchen for 6 weeks! We have a 18 months old baby. Also we were told that the manufacturer is closed for whole month (holiday)… Read Full Review

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★☆☆☆☆

“No show”

Written on: 03/10/2016 by Mikkir1865 (1 review written)

2 weeks ago my husband and i went into the homebase store in Northants to book for a survey on our planned new kitchen. It was all booked for today for the survey at 11.30am and for us to review the design instore on Wednesday. Unfortunately due to another appointment i had to cancel our a Store appointment due to a hospital one that was more urgent. Well today i sat waiting for the surveyor to call but to no avail they never showed. I rang the store and spoke to an advisor who informed me… Read Full Review

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★★★☆☆

“Still waiting for draw fronts”

Written on: 24/09/2016 by Philary28 (1 review written)

My 84 year old mother bought and paid in full for a kitchen from Homebase. It arrived and was fitted minus 8 draw fronts. She has been told she must wait at least 4 weeks for further supplies of these items. In the mean time she has half her kitchen equipment in a large box. After several phone calls they suggested some 'temporary' fronts of a different colour but won't fit them until 4 days before the proper fronts are due in, seems a waste of time to me but do Homebase know somwthing we… Read Full Review

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★☆☆☆☆

“HOMEBASE Kitchen Nightmare -Not a dream kitchen.”

Written on: 05/09/2016 by JadenMedina315 (1 review written)

The kitchen fitting industry-a virus that governs itself and relies on what it can get away with. Two years on from the start date of a Homebase nightmare we feel able to write a review of our experience for a job that should have taken 2 to 3 weeks and went on for over a year. We were drip fed one problem after another which left our nerves in tatters. We paid thousands of pounds extra for fitters and a promised project manager. For once in our lives we wanted someone else to do the work… Read Full Review

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★☆☆☆☆

“Worst experience of my life”

Written on: 24/08/2016 by 157Strong (1 review written)

We purchased a rather expensive Nobila kitchen from them in the 'so called January sale' which is their most expensive range. The ordering process was brilliant but everything went down hill from there. - it require 4 phone calls and 3 visits to the store just to get confirmation of our order (3 months). - it took them 6 weeks to arrange to come and measure the property, again in the end I had to go to the store. - my case then got handed over to someone new. they had to come out and… Read Full Review

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