Optical Express - www.opticalexpress.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Buy your glasses elsewhere - anywhere else!!!”
Written on: 25/04/2013 by Coen (1 review written)
Used their Trafford Centre (Manchester) branch a few weeks back to buy a pair of rimless glasses. Was told they would be sent out within a week. They arrived some three weeks later, too late for a holiday I was due to go on. Not only that, but they arrived BENT. Now the frames were of a popular sunglasses brand so it was the manufacturer that needed to fit the lens into the frame, send to Optical Express who would then send to me. At no point in this process did anyone seem to open the... (read more)
★☆☆☆☆
“NO REFUND”
Written on: 22/04/2013 by linda9999
After paying 500 pound deposit for treatment i went to manchester and was told the surgeon would not do the treatment as it was not suitable and i should not of been sent there but cant get money back been trying for 6 weeks ,staff are rude and i cannot get any where court is the only answer (read more)
Opticalexpress's Response to linda9999's Review
Written on: 24/04/2013
Hi,
I’m sorry to hear about your experience. It’s certainly not the level of service that we aspire to as the UK’s leading eye care provider. Can you email me with your relevant details at customerfeedback@opticalexpress.com and I will investigate your issue further?
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
Reply to this comment
★★☆☆☆
“All flash but no substance ”
Written on: 15/04/2013 by sprinkles606
I went for an eye appointment due to having bad headaches. My first appointment I blacked out during the eye test and was quite unwell.The store manager was fantastic and helped get me sorted with an ambulance so I decided to re book. The next appointment however was not too great. The test seemed very haphazard and I was injured by the phoropter being slammed into my face too hard. The man I was seeing then shone a very bright light in my eyes and when I flinched insisted I was therefore... (read more)
Opticalexpress's Response to sprinkles606's Review
Written on: 15/04/2013
Hi sprinkles606,
Thanks for your feedback and for sharing your experience.
We take such complaints seriously and would like to investigate your experience further. This is not the level of service that we aspire to as one of the UK’s leading opticians.
Could you email me at customerfeedback@opticalexpress.com with your relevant details and we will investigate further
Thanks,
Lynsey Shaw
Optical Express – Head of Customer Care
Reply to this comment
★☆☆☆☆
“Had to call the police to get refund”
Written on: 03/04/2013 by Neea (1 review written)
After being approached by phone many times to inform me that there is a surgical procedure to correct my vision I made an appointment for a consultation. Travelled from Long Eaton to derby optical express in November 2012 and within five minutes I was told that there was no surgical procedure to correct reading problems due to old age. I agreed to an eye test and told the optician that as a taxi driver I drive a lot and require a glasses that give me best vision for driving. They recommended... (read more)
Adversary's Response to Neea's Review
Written on: 11/04/2013
Even if you have finally got your refunds I would request that you drop a line to your MP to inform him/her of these business practices...there are many people now taking this line of action and it is only b this means that his company will be called to account
Reply to this comment
★★★★★
“i have better than 20/20 vision.”
Written on: 11/03/2013 by nurten
i was so scared at first, actually im scared of everything and am the worst worrier. i decided to go for the op.i had my lasik wavefront intralase surgery on saturday 9th march 2013 at the shaftsbury avenue branch of optical express and was the best thing iv done. my surgeon was [name removed] who was incredible and quick.its painless and over within 8 minutes. i can finally see and have better than 20/20 vision. (read more)
★★★★★
“Having worn glasses/contact lenses for 20years”
Written on: 01/02/2013 by NicolaCampbell (1 review written)
Having worn glasses/contact lenses for 20years I am loving the fact that that I am now glasses free. My vision is much better than I expected and would recommend to anyone who is tired of having to use glasses to get laser surgery done. (read more)
★★★★★
“The operation has changed my life,”
Written on: 31/01/2013 by ConorArthur (1 review written)
The operation has changed my life, i no longer have to wear contact lenses or glasses atall. The staff in store are extremely helpful and make sure to do whatever they can to ensure you have perfect vision. I enjoyed the experience very much and would recommend it to anyone thinking about laser surgery (read more)
★★★★★
“I wore glasses all the time, ”
Written on: 30/01/2013 by WilliamMackenzie (1 review written)
I wore glasses all the time, an it was a problem when using my computer, but know every thing is perfect. the optition tells me i have 20-20 vision. I realy could not be any happier (read more)
★★★★★
“For the first time in over 20 years”
Written on: 29/01/2013 by SharonNey (1 review written)
For the first time in over 20 years I can thread a needle without calling someone else in to help! I can read text so small that others had to fetch a magnifying glass to realise I was correct. I no longer have to worry about where my glasses are all the time, no problems of them steaming up in humid weather or on rainy days. The dark circles under my eyes are vanishing as the sunlight can get to the skin again. The results of an operation that took under 4 minutes are beyond outstanding.... (read more)
★☆☆☆☆
“Terrible products and over 6 MONTHS to secure a refund!”
Written on: 29/01/2013 by Genefer (1 review written)
In June 2012 I purchased a pair of prescription sunglasses from Optical Express, Kensington High street. They had to be returned to the factor 3 times, due to incorrect prescriptions and stretched frames. Eventually in August I asked for a refund and was told I would receive a check in the post. I only managed to secure a refund from the company in January 2013 - 6 MONTHS after my first request. At each call to their call centre to check on the status of my refund I was assured it... (read more)
See next 10 reviews
Showing 1 - 10 of 39 Reviews
★★★★★
“From the first appointment, ”
Written on: 28/01/2013 by HazelTodd (1 review written)
From the first appointment, the staff from Optical Express have been very friendly, nothing is too much trouble, explained everything very well, if I had any questions it was never too much trouble to explain my querie, it was a very painless experience, and the aftercare has been second to none. Thanks to everyone involved. (read more)
★★★★★
“Having laser eye surgery was a brilliant choice! The...”
Written on: 25/01/2013 by DaveyKatie (1 review written)
Having laser eye surgery was a brilliant choice! The staff where very friendly and helpful right from the moment i enquired about the sugrey upto my post op appointments! (read more)
★★★★☆
“satisfied with my vision”
Written on: 24/01/2013 by SallyCurrie
satisfied with my vision to what i had before, but i didnt go with the surgery i was advised for a better vision because of cost, wish now i could of afforded the more expensive to have even bettter vision. (read more)
★★★★★
“I contenplated having laser treatment for many years”
Written on: 24/01/2013 by TerriePurslow (1 review written)
I contenplated having laser treatment for many years and regret not having it done sooner. I cannot fault the way I have been treated, everything has been explained fully in an informal manor but with professionalism. The information provided from start to finish explaining what to expect has been excellent. I would most definately recommend Optical Express to anyone considering laser eye treatment. Many thanks and gratitude to everyone involved in my treatment. (read more)
★★★★★
“A friend who had had a procedure from Optical Express...”
Written on: 23/01/2013 by RussBrown (1 review written)
A friend who had had a procedure from Optical Express recommended I go for a consultation as it was the best thing she had ever done. I booked an appointment staright away to see if I was suitable for surgery. Thankfully I was suitable and as my perscription was not too high I had a choice of different procedures to pick from. A month or so later I went to Bristol for my surgery and was amazed how quickly it was all done. The results have been amazing much better than expected.When you no... (read more)
★★★★★
“I was like others nervous at first about the surgery.”
Written on: 22/01/2013 by WendyCarney (1 review written)
I was like others nervous at first about the surgery. But the staff were so reassuring that helped relax me. After the usual day one of slight uncomfortableness my eyes were in working order and good by the following morning. Its now month three and I am better than 20/20! Its so good to go running/cycling and not need glasses to see what is ahead. Well worth the expense and I would recommend the surgery to anyone of any age. (read more)
★★★★★
“when i had my glasses”
Written on: 21/01/2013 by RobertNorster (1 review written)
when i had my glasses i was struggleing with simple things and hobbies i loved but since i had the surgery my vision has improved with everything i do, 4 weeks on i now have better than 20/20 vision (read more)
★★★★★
“I am 23 and had Advanced CustomVue Wavefront LASIK ”
Written on: 17/01/2013 by AlexandraSmyth (1 review written)
I am 23 and had Advanced CustomVue Wavefront LASIK with Intralase in Kingston with Jonathan Carr as my Surgeon on the 25th April to improve my prescription (-4.50). I'd had several consultations before with optical express but my parents were worried about the procedure so i went for another consultation so my mum could have her questions answered. The surgeon was lovely and friendly, making jokes and talking to me the whole time to settle my last minute nerves. The procedure took no... (read more)
★★★★★
“From day 1, the consutlation,”
Written on: 16/01/2013 by DebraBlake (1 review written)
From day 1, the consutlation, to the surgery and post op check ups the staff at Optical Express have been extremely professional and helpful. The advise I have received throughout the process has been spot on. Thank you. (read more)
★★★★★
“All staff were friendly”
Written on: 15/01/2013 by JeannetteSax (1 review written)
The procedure was quick and efficient from the first appointment to the aftercare. All staff were friendly and informative. The care was good and I felt confident that the best treatment was provided. (read more)
See next 10 reviews
Showing 11 - 20 of 39 Reviews
★★★★★
“I was recommended the surgery by a friend”
Written on: 14/01/2013 by RichardDavidson (1 review written)
I was recommended the surgery by a friend and had been thinking about it for a while. They recommended the Princes Street store as they were also happy with it. The initial appointment and surgery were both excellant and described the procedure detail and answered all my questions (read more)
★☆☆☆☆
“Good luck getting a refund!”
Written on: 11/12/2012 by Pudlad82 (1 review written)
Had an eye test with OE, and needed an adjustment to my prescription. Paid for eye test and set of new lenses for my existing frames. Was not told at the time that I would have send my existing frames away to Glasgow to have the lenses fitted. So I phoned up to see how my lenses were getting on, and was told they're in Glasgow awaiting my frames to be sent up to Glasgow, to have the lenses fitted. I said I'm not doing that as they're my only pair. The woman on the phone said, oh well you'll... (read more)
Opticalexpress's Response to Pudlad82's Review
Written on: 12/12/2012
Hi,
Thank you for sharing your feedback and I am sorry to hear about your experience. It is certainly not the level of customer service we aspire to.
As I am sure you can appreciate, it is difficult for us to respond to your specific experience within this forum without breaching your confidentiality and knowing some more details. Could you please contact me at customerfeedback@opticalexpress.com with your relevant details and I will investigate your complaint further?
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
Reply to this comment
Jamesg1969's Response to Pudlad82's Review
Written on: 03/01/2013
Pudlad this has happened to my partner. He went into a local store to enquire about laser treatment and was told he could have the operation, this was way back in October. £400 was paid an appointment for the operation was made.
He went to the clinic and was told he could not have the operation. We are still trying to get the money back.
We have phoned countless times and have been promised a calls back to no avail. They assured us it would be paid before Christmas and its still not been credited back on the credit card. It's almost three months.
We are going to write about this on as many consumer sites as possible, including Facebook and twitter to warn people about this company. We've now had to go to our credit card company to try and get this money back under section 75 on the 1974 consumer act.
It really is disgraceful to be expected to wait this length of time.
Reply to this comment
★☆☆☆☆
“laser surgery”
Written on: 02/12/2012
Be very careful about paying for surgery upfront Optical express are very quick to take your money and say you compatible to get your money.I was then told im not compatible.I have been told it can take up 28 days.They wont do it in store.VERY important do not pay the full amount upfront just to be safe. (read more)
Opticalexpress's Comment
Written on: 06/12/2012
Hi,
Thank you for sharing your feedback and I am sorry to hear about your experience. It is certainly not the level of customer service we aspire to.
As I am sure you can appreciate, it is difficult for us to respond to your specific experience within this forum without breaching your confidentiality and knowing some more details. Could you please contact me at customerfeedback@opticalexpress.com with your relevant details and I will investigate your complaint further?
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
Reply to this comment
★☆☆☆☆
“Still waiting on refund over 6 weeks now”
Written on: 27/11/2012 by Lwillan (1 review written)
Booked laser eye surgery then found out next day I was pregnant, was told I could have a refund of my £200 deposit paid as I cancelled within 72 hours. Was told to go the shop and would be refunded when got there was told no I had to ring head office to do this. Head office said could take 28 days but would request it as urgent as was miss informed. Waiting 28 days and phones again to be told its 28 working days so was annoyed but waited, now been 29 working days and still no refund spoke... (read more)
Opticalexpress's Response to Lwillan's Review
Written on: 27/11/2012
Hi,
Thank you for sharing your feedback and I am sorry to hear about your experience. It is certainly not the level of customer service we aspire to.
As I am sure you can appreciate, it is difficult for us to respond to your specific experience within this forum without breaching your confidentiality and knowing some more details. Could you please contact me at customerfeedback@opticalexpress.com with your relevant details and I will investigate your complaint further?
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
Reply to this comment
★☆☆☆☆
“Nearly £3000 taken for no treatement then refund refused!”
Written on: 20/11/2012
My wife got a consultation at Optical Express who told her she was definitely suitable and encouraged her to pay and book straight away. She paid nearly £3000 for her procedure but was then refused by the surgeon as she is not suitable. Optical express then refused to give us an immediate refund and made us wait 6 weeks for our money. We spend hours on the phone arguing with them and threatening to take them to court before finally getting our money back. If you're going to get treatment... (read more)
Opticalexpress's Comment
Written on: 20/11/2012
Hi,
Thank you for sharing your feedback and I am sorry to hear about your experience. It is certainly not the level that we aspire to as the UK’s leading provider of laser eye surgery.
As I am sure you can appreciate, it is difficult for us to respond to your specific experience without knowing more details. Could you please contact me at customerfeedback@opticalexpress.com with your relevant details and I will investigate your complaint further?
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
Reply to this comment
★★★★★
“laser surgery”
Written on: 13/11/2012 by laurab2012 (2 reviews written)
I had Lasik Wavefront with Intralase, at the Newcastle store, I had a mild prescription but large pupils so had to go for the Lasik Wavefront. I was at the clinic for 3 hours, and the surgery was done in the last 15 minutes. The surgery was fine, I was terrified and tense so the surgeon said he couldn't get the clamp on my eye unless I relaxed, I finally calmed down enough and they continued. There was no pain it was just uncomfortable, especially when they put the pressure on your eye.... (read more)
★☆☆☆☆
“Good luck getting your money back”
Written on: 05/11/2012 by Bangroad (1 review written)
Ordered a pair of Hugo Boss varifocals was told ready in a week, three weeks later I phoned them and was told they were ready (this should of rang alarm bells as they couldn’t be bothered to tell me) went to collect and couldn't believe how bad they had made them. One lens was twice as thick as the other even though my prescription is the same for both eyes, they gave me some bull about 2mm pupil difference. I spoke to another optician who laughed and told me it was rubbish. Went back to... (read more)
Opticalexpress's Response to Bangroad's Review
Written on: 13/11/2012
Hi Bangroad,
Thanks for sharing your feedback.
I am sorry to hear about your experience as it is not the level of service that we aspire to as one of the UK's leading opticians. I understand your case is now resolved and I can only apologise for the inconvenience that you encountered.
If I can be of any further assistance, please let me know.
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
Reply to this comment
★☆☆☆☆
“Worst Ever Experience in Spectacles Purchase ”
Written on: 08/09/2012 by Italo_1 (1 review written)
I went to purchase a pair of designer glass at a value of £500+ paid all the sum in advance (big mistake!). I was told that they would be ready in a week's time & was looking forward to use them for a special holiday, but missed it as they were not ready. The staff at the shop told me that they would contact me to notify me when they would be ready which they never did. I had to discover by myself by either calling them or popping to the store. When I went to the store for collection the... (read more)
Opticalexpress's Response to Italo_1's Review
Written on: 10/09/2012
Hi,
Thanks for your feedback and for sharing your experience.
We take such complaints seriously and would like to investigate your experience further. This is not the level of service that we aspire to as one of the UK’s leading opticians.
Could you email me at customerfeedback@opticalexpress.com with your relevant details and we will investigate further.
Lynsey Shaw
Optical Express - Head of Customer Care
Reply to this comment
★☆☆☆☆
“Deceitful, useless and all they want is your money”
Written on: 23/07/2012 by wardi69 (1 review written)
Lied about laser eye surgery, claimed it would 'cure' my eyes forever and that they'd never regress. Also lied about being able to refund my surgery deposit, carefully omitting the fact that you have exactly 72 hours from the date you book to surgery to get a refund. Used my deposit as store credit to buy sunglasses instead. 3 1/2 months on I'm still waiting for them. I have to hide my caller ID when I phone the store to ask where they are as they won't answer otherwise. All they want... (read more)
Opticalexpress's Response to wardi69's Review
Written on: 02/08/2012
Hi Wardi,
Thanks for your feedback and for sharing your experience.
As I am sure you can appreciate, it is very hard for us to be able to comment on your specific experience without knowing more details.
We do take all feedback very seriously and would be keen to discuss this with you directly. If this is something you would like to do, please get in touch with us at customerfeedback@opticalexpress.com and I will arrange a suitable time for someone to contact you.
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
Reply to this comment
★☆☆☆☆
“Avoid like the Plague”
Written on: 28/06/2012
Problems with Optical Express in King Street, Kilmarnock & the branch in Silverburn Shopping Centre. Its been two years since my last eye exam, so I went into Optical Express for an eye test and contact lens consultation. My first opinion was that the Optician that did the eye test was very good he explained to me about different options available for my eyes, because I was wanting to try contact lens as well as getting glasses, I could sign up to a 12 month contract and receive £100 of... (read more)
Opticalexpress's Comment
Written on: 02/07/2012
Thanks for your feedback and for sharing your experience.
We take such complaints seriously and would like to investigate your experience further. This is not the level of service that we aspire to as one of the UK’s leading opticians.
Could you email me at customerfeedback@opticalexpress.com with your relevant details and we will investigate further.
Thanks,
Sandra
(OE Customer Services)
Reply to this comment
See next 10 reviews
Showing 21 - 30 of 39 Reviews
★☆☆☆☆
“nothing can be worse!”
Written on: 01/05/2012
the biggest mistake of my life is to go there and even pay more money for a better (!) lenses which I didnt even get one that I can actually be able to use ! after 8 times of goping to the store for the change (plus the terrible attitude of the store staff) I asked for the refund. It has been 1,5 month and I still didnt receive any refund. the headquarters and the store keep postponing the matter again and again ridiculously. I will be going to lawyer on monday if I still dont receive... (read more)
Opticalexpress's Comment
Written on: 07/05/2012
Thank you for your feedback of your experience with us. We are concerned to read a complaint of this nature and would like to investigate it further. This is not the level of service that we aspire to as one of the UK’s leading opticians. Could you email me your contact details at customerfeedback@opticalexpress.com as soon as possible and I will investigate further?
Thanks,
Sandra
(OE Customer Services)
Reply to this comment
★☆☆☆☆
“terrible”
Written on: 01/05/2012 by alandavis06 (2 reviews written)
this company for glasses is disgusting there customer service at bluewater shop is appalling,i bought glasses over 3 weeks ago had no phone call from them i keep phoning them they say they will call back then you get phobed off had enough phoned head office to complain they tell me company policy that i have 2 wait 28 days for refund they are quite happy to take my £582 straight away but through no fault of my own i have to wait disgusted taking it futher ive contacted watchdog trading... (read more)
Opticalexpress's Response to alandavis06's Review
Written on: 07/05/2012
Many thanks for your feedback Alan and for sharing your experience. We are concerned to read about your experience and would very much like to investigate your experience further. This is not the level of service that we aspire to as one of the UK’s leading opticians. Please email me at customerfeedback@opticalexpress.com with your relevant details so we can look into this.
Thanks,
Sandra
(OE Customer Services)
Reply to this comment
★☆☆☆☆
“Shocking service / money owed / no response ”
Written on: 25/04/2012
Optical Express Westfield I bought a pair of designer glasses circa £500 worth in December, I was well looked after, paid my money, and they went out of their way to get my glasses to me in a week. (Frankly I would have thought that standard - but my first experience). THEN.. I pick up the glasses, and my sleek glasses then turn out to be comedy glasses as the lenses you test them with are curved, unlike a pair of prescription glasses, so they bulge around my face. I am travelling so have... (read more)
Opticalexpress's Comment
Written on: 07/05/2012
Thanks for your feedback on purchasing glasses with us and for sharing your experience. We are concerned to read about your experience and would very much like to investigate your experience further. As one of the UK’s leading opticians, this is not the level of service that we aspire to. Could you email me at customerfeedback@opticalexpress.com with your relevant details so I can investigate further?
Thanks,
Sandra
(OE Customer Services)
Reply to this comment
★☆☆☆☆
“timescales promised never happen, complete lack of...”
Written on: 14/08/2011
my 3 year old was given a prescription from hospital and we mistakenly made the decision to get his frames from optical express as they had more choice. he picked out a pair of power rangers framed was measeured and we were told he would have his glasses five days later and they would contact us when they were back in store. his glasses finally came in 10 days later however i would not have known this if i hadn't called them. within two weeks he had managed to break the arm off them so i... (read more)
Opticalexpress's Comment
Written on: 07/05/2012
Thanks for sharing your feedback on purchasing glasses for your son from us. We are very concerned to read about your experience and would like to investigate your experience further. This is not the level of service that we aspire to as one of the UK’s leading opticians. Could you email me at customerfeedback@opticalexpress.com with your son’s relevant details and I will look into this for you?
Thanks,
Sandra
(OE Customer Services)
Reply to this comment
★☆☆☆☆
“They damaged my glasses (frame snapped a few days...”
Written on: 15/03/2011
They damaged my glasses (frame snapped a few days later) and refuse to compensate me, I am also still trying to get a refund of the £10 and have since found out that most opticians do MOTs for free ! I have been a customer at the branch (George St, Edinburgh) for many years including the dental clinic, I am never going back. Their attitude to customer service is appalling. (read more)
Opticalexpress's Comment
Written on: 07/05/2012
We are very concerned to read about your experience and would very much like to investigate further. This is not the level of service that we aspire to as one of the UK’s leading opticians. Could you please send me your details at customerfeedback@opticalexpress.com so we can look into this further?
Thanks,
Sandra
(OE Customer Services)
Reply to this comment
★☆☆☆☆
“I visited the Milton Keynes branch of Optical Express...”
Written on: 25/02/2011
I visited the Milton Keynes branch of Optical Express 0n 3rd February 2011 for an eye test and then ordered my Frames (the same as my existing ones) and Lenses and paid a credit card deposit, initially for my reading glasses, and required them prior to going on holiday on the 10th March. Plenty of time for new glasses!!
Optical Express confirmed that the frames were available and I was told it would be about a week to have them delivered and fitted into the frames. I checked with them a week...
(read more)
Opticalexpress's Comment
Written on: 07/05/2012
Thanks for your feedback. As I am sure you can appreciate, it is very hard for us to be able to comment on your specific experience without knowing more details. Could you email me at customerfeedback@opticalexpress.com with your information? We are concerned to read about your experience and would very much like to investigate your experience further as this is not the level of service that we aspire to as one of the UK’s leading opticians.
Thanks,
Sandra
(OE Customer Services)
Reply to this comment
★☆☆☆☆
“My glasses have continually come loose since the day I...”
Written on: 12/06/2010
My glasses have continually come loose since the day I bought them ! Have to retrurn to the store nearly EVERY WEEK to get them tightened ! They have tried gluing and other things but they are just useless ! Avoid this store / company at ALL costs !!!! (read more)
Opticalexpress's Comment
Written on: 07/05/2012
Thanks for your feedback. We are concerned to read about your experience and would very much like to investigate your experience further. Could you email me at customerfeedback@opticalexpress.com with your relevant details so that we can look into this?
Thanks,
Sandra
(OE Customer Services)
Reply to this comment
★☆☆☆☆
“Purchased a spare pair of specs for the sole purpose...”
Written on: 04/03/2010
Purchased a spare pair of specs for the sole purpose of using when riding a motorcycle. The frames a large and not fashionable but are ideal for purpose. The assistant knew of the reason for purchase. The first time I wput the specs on the frame broke. I returned them to store, a round trip of 45 or so miles. I was told a replacement frame would be about 3-4 days.
I enquired to where they were after one, two, three and four weeks.#No one has ever contacted me from store.
After my enquiry...
(read more)
Opticalexpress's Comment
Written on: 07/05/2012
Thanks for your feedback. This is not the level of service that we aspire to as one of the UK’s leading opticians and we are concerned to read about your experience. We’d very much like to investigate this further so please could you email me at customerfeedback@opticalexpress.com with your relevant details?
Thanks,
Sandra
(OE Customer Services)
Reply to this comment
★☆☆☆☆
“Optical Express charged £366 extra for Zeiss lenses,...”
Written on: 02/06/2008 by uklincsman (2 reviews written)
Optical Express charged £366 extra for Zeiss lenses, delivered spectacles had Seiko lenses which Optical Express were not forthcoming about. Returned specs for refund and was told this would take 2-4 weeks, cant be refunded to the credit card used to purchase.
I then went to local optician and was charged £157 for same specification Zeiss lenses
I would not trust Optical Express with my business ever again
(read more)
Opticalexpress's Response to uklincsman's Review
Written on: 07/05/2012
Thanks for sharing this experience. We are concerned to read about your experience and would very much like to investigate further. Could you email me at customerfeedback@opticalexpress.com with your relevant details and I will investigate your issue further?
Thanks,
Sandra
(OE Customer Services)
Reply to this comment
overview
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Opticalexpress's Response to Coen's Review
Written on: 26/04/2013
Hi,
Thank you for sharing your feedback and I am sorry to hear about your experience. It is certainly not the level of customer service we aspire to.
As I am sure you can appreciate, it is difficult for us to respond to your specific experience within Review Centre without breaching your confidentiality and knowing some more details. Could you please contact me at customerfeedback@opticalexpress.com with your relevant details and I will investigate your complaint further?
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care